Only as good as available hotspots -i.e zero 1/5
AT&T has no network of Wi-Fi hotspots outside of the United States. I just got back from an international trip and tried to use this app in several cities. It fared equally poorly in the US and outside. It shows you a list of all hotspots in the area, but you can use almost none. AT&T has very few international hotspots outside the US and they are all in five star hotels where most people don’t stay. It has no tie-ups with local ISPs in other countries so you can’t use their hotspots being an AT&T customer. You can’t even find an AT&T hotspot in a major airport like Newark. I’d give it zero stars if I could.
A pile of.... 1/5
Rubbish. Absolute rubbish. SAVE YOUR MONEY. Stop reading reviews if you are on the fence - this service is embarrassing. Makes me think...Is this one of the worst American made products of all time?
Terrible AT&T! 1/5
By Get with the program yahoo!
With all the bad reviews you would think AT&T would have addressed the issues and inconsistencies over the years by now. Has AT&T even tried to use their own app when traveling abroad, or are AT&T employees allowed to travel? You would think they’ve never left the country based on how this app works. This app is pointless to when traveling. Just use WiFi at your hotel or coffee shops or find a new carrier.
App works as good as other international options offered by AT&T: it doesn’t! Horrible horrible service! No better than an all out practical joke!
Just doesn’t work 1/5
I attempted to use this app while traveling through Europe. For the entire time I was there this app only showed wi-fi locations available in Ireland although I was I Southern Spain. It is completely useless. So bad in fact that there appears to be no code behind it except for the logo. Awful! Do not waste the time or space to download this app !!
You can’t actually setup the app if you’re out of the country, which renders it useless unless you’ve already set it up before you go. Fail.
Don’t waste your time. It’s easier to use existing local WiFi services than this application. Complicated, archaic, and innefficient.
Waste of time and miney 1/5
This has to be one of the all-time worst designed worst functioning apps. There are no hotspots anywhere you need them not even international airports in major capital cities around the world or worse you can’t find them ..,because you don’t have Wi-Fi !!!! Duh! colossal piece of garbage. You’re better off dealing with local providers local Sim cards or local portable devices when you land at an international location.
Useless app. 1/5
By LieLing's Mac
Fake i fo. It identified places that DO NOT provide Wi-Fi. I stopped trying after a few.
Redo this app! 1/5
It took me 30 minutes and I still couldn’t solve my problem (a very simple upgrade for international travel). Got it solved in 90 seconds with the call center rep. You just guaranteed that I will never waste time with the app, but always call the call center. Not scalable or cost-efficient!
Have rarely seen a worse reviewed app 1/5
I have ATT on my phone, not by choice. Company phone.
ATT has lousy coverage, only works at my home in the city through MY wifi. That’s right, I have to pay for internet to get my phone to work in an urban area in the US.
When I am connected, LTE is super slow. Sometimes it takes 5 minutes to load a page. In Europe, things work almost as quickly as a wifi connection.
ATT is just another example of corporate America ripping off consumers for third rate product.
Huge Memory Leak!! Battery Drained by Profile 1/5
Battery percent dropped several percent every few minutes after installing profile. Problem fixed once App & profile were deleted. Memory leak solved! 💩💩
Why bother 1/5
This app is a joke. Doesn’t even work. Tried to setup and just wouldn’t get past step two
No point 1/5
Unclear what the point of this app is, I thought it would connect me to a reliable AT&T Wi-Fi while I’m trying to check for updates at an airport that has horrible “free” Wi-Fi. but it just lists the available networks, which you can already see if your Wi-Fi settings. Don’t waste your time.
Awful app, awful service! 1/5
This has got to be the most useless app in the universe. It never works. I recently traveled abroad and couldn’t access hot spots because I wasn’t connected to
Wi-Fi!!! What sense does that make?! The stupid app doesn’t even recognize nearby hot spots like in the airport, for example. And I paid for a global plan.
I fell ill on my trip, requiring hospitalization. I couldn’t get service to contact the airline or my family without enabling data roaming. $$$$$$$$. I cannot discourage enough you from downloading this app. Buy a SIM card abroad or rent a local phone. This “global” app is garbage. Pure garbage!
Worse than worthless 1/5
Such a waste. Always has been but att clearly doesn't care about its customers. Always asks me to find wifi to LOCATE WIFI. Really?? I'm using this to find wifi in the first place. Scam.
I can’t open up the app. 1/5
By Al in MD
Even though the app is on my phone I don’t appear to be able to open it. What good is it?
I would give it zero stars if I could
By Shari I.
I tried to use this app and also signed up for International Plan. I needed to contact my doctor for an emergency several times. Before i was halfway through my trip i used 80% and I had the $60 dollar international plan. I think AT&T should have more reliable access since the charge so much. I was told after the fact i should use airplane mode for some areas. I think tips on how to use should be better explained.
worthless, don’t bother 1/5
we tried this in several european airports and it never found any available hotspots. also, it needed cell service to download the map. useless app.
Disable unencrypted hotspots? 1/5
How can I disallow unencrypted hotspots? These connections are insecure and make my data vulnerable!
This is totally useless 1/5
By Kouske the peter fan
This app does not help at all. If you want to scan and look for hotspots, the map can't be shown and says 'needs connection'... lol. That is why I am trying to use this app! I need connections that is why I look for hot spots!!
Even when you find a hotspot and it shows green check mark, the connection can't be established... you end up enabling roaming.
AT&T needs to work here very hard ... even they just think about making money and not think about customers convenience. This app is worthless.
Not worth it 1/5
By Unhappy 4156
I’ve tried so many times and so many places. Just doesn’t work and not worth the bother. Seem like they just want to ‘look’ like the actually offer a service.
By Penny Jooh Jooh
Hasn’t connected to anything in the 24 hours I’ve been in London. Not sure why I’m paying $10 a day for this international plan.
Nice to Have 4/5
Yes you're not going to have global coverage, but when you are in a spot with AT&T WiFi it's very convenient and fast. No problems with installation.
Garbage app 1/5
This should be illegal. I paid $40.00 for 200mb of international data, and this sad excuse for an app which “Keeps you connected while abroad”. This app proved useless in the most way, all over most of Europe. Not once could I connect to any open WiFi. AT&T neglected to even test this app.
Absolutely Zero WiFi connectivity equals 200mb of data used in one day with google maps. Thanks AT&T.
You might as well purchase a cheap unlocked phone and put a European SIM in. Don’t buy these international scam-plans.
How I got it to work... 2/5
18 days in Paris...two days in London. Still not working. Delete, download, load profile, load hotspots, trouble shoot, repeat. Still no connections. :/
Finally figured out how to make it work:
1) Delete the app over Wifi
2) Reinstall app
3) Turn off iMessage
4) Activate App and send text message to ATT
5) Install profile
6) Search for International hotspots
7) Turn on iMessage
8) Leave app open to connect
How can AT&T keep pushing this? 1/5
It is beyond staggering that a company with the technical resources of AT&T are able to produce an app that is this bad. It is almost impossible to describe how worthless it is.
Most companies start with two basic requirements:
1) make sure the functionality works
2) make it easy to use
AT&T fail spectacularly on both counts. The fact that every review for over two years says the same thing, AND they have done nothing to fix it, tells you everything you need to know.
Terrible in England & Ireland. Mobile was roaming continuously except when in hotels and a few pubs/restaurants. Very few hot spots shown on the app.
No stars if I could. 1/5
By 5th Aveune Hippie
If this app did even a 1%. Output of what it promise or suggests can be done I would give it 1.2 stars. It’s a gimmick. ATT has no technology in place to connect to “any global wi-if network. It just wastes you Data while searching for WiFi that doesn’t exist
Why cannot you just have data? 1/5
I have no idea why you set hotspot in the world wiled. It is super inconvenient!!!!!!!!!!!!!!!!!! I want to travel and enjoy my trip in a street or in a bus, but not stay in one place to access WiFi.
Please see T-mobile. They just do some cooperate with foreign communication company and let local company share data to help their customers to even access unlimited LTE data in a foreign country.
We always need to use map in a foreign country. Now you want to me stay in one place and load map and then let me know “hi buddy, go and find out next available hotspot to have your charged WiFi”. Come on!!!!!!!!!!!! Are you kidding me?
Please let me know why you can charge us so much on an international plan and then even do not allow us to use data.
You are the largest communication company in America. I am sorry that I cannot see that large part.......
Can’t zoom in maps 2/5
App shows all the Wi-Fi locations that have a partnership with AT&T Wireless allowing you to connect using your AT&T account credentials. It also lists a limited number of public Wi-Fi hotspots. The main problem however is that while many locations are shown on a large-scale map, they all disappear as you zoom in to try to locate one near you. That makes the app pretty much useless in practice. Fix this, AT&T!
Not worth the bother 1/5
In a panic while stuck at the airport I tried to use att international plan and this app. Nothing worked!!! Not a Wi-Fi location in an international airport? Att is as bad as the airline, United that cancelled our flight. Hot spot locations show up on a map without any locations just flags. That is not useful. It was easier and more reliable to just go buy a meal at a restaurant and a better value.
This just wastes your time with the false hope of getting Wi-Fi.
Additionally, the international plan gives you access to you own data for $10/day. Well that is nice to pay to use your own data plan. :(
What’s the point? 1/5
I was in two counties (Iceland & France) that at&t has service in through this system. It auto connected to the allowed hotspots but it never authenticated. The only way to surf was to use my data. By turning off Wi-Fi.
Farting app for $1 is more useful 1/5
If I could get a 2 year old to come up with functions for an app, it would be more useful than this app. Great show me a map. I can't even verify if the hotspots identified are legitimate, since the app doesn't let you make the connection.
There are NO AT&T hotspots! 1/5
There are absolutely NO AT&T Wi-Fi hotspots in Mumbai, Bopal, or Dehradun India. THERE ARE MANY FREE PUBLIC HOTSPOTS in all three of those cities however! So why would I want to use this app?? I would advise you to FIX it!
This app is worse than worthless 1/5
By So someone
It will give you a false sense of security that you will actually have wifi somewhere along your travels. For example, you will not actually be able to find wifi in three cities in South Africa outside of your hotel, and in that case you may end up paying for it or constantly requesting access from the front desk because it expires after 500mb.
I contacted at&t hoping they would reduce the fees I paid for my international plan. Nope.
Doesn't work at all. 1/5
Same as everyone else. I've tried it for about six months. I tried loading it but it would always fail because I didn't delete the old profile. Never figured out how to delete any profile.
I'm not even tech stupid. It is a very poorly designed app.
Terrible App, will disrupt your phone hardware and software 1/5
Terrible app. Do not use! It will hose your phone and make it unusable and then you have to revert and delete the app. Just terrible.
Wi fi app 1/5
By spain traveler
Why does ATT continue to offer this if it is useless? Both the international day pass and the passport plans require thus app be on your phone - any suggestions readers?
App does not work 1/5
The instructions do not work. You try and load a profile and it says you must delete the old profile first. There is no option in the app to delete the old profile. Also tried to use it in Australia and it never worked for any of the local hotspots there.
By Richard in Washington
Finding things on a map shouldn't be made impossible, yet at$t found a way to do just that.
Do not use 1/5
After I installed this app, there were very long wifi-related delays where the entire UI was unresponsive. Removing this app fixed the problem. This is on an iPhone 5c.
Barely worked 1/5
I was able to use this app to connect to wifi ONCE on my 10 day trip to Ireland. Don't even bother downloading.
Worthless app for a worthless service from a worthless company.
Worthless is an understatement 1/5
Traveled to Croatia, Australia, Estonia, Germany. Never ever found a single AT&T wi-fi. Haven't found any across the US either. Cannot even find a map showing where AT&T wi-if coverage exists.
The conclusion is that there really is NO AT&T wi-if and they just want you to think you will get something for what you paid.
Worthless - don't be fooled like we were.
Never worked. 1/5
Installed before visiting Lisbon and the Azores in Portugal. Never successfully connected to a single network. Found a couple it said worked but they all required some membership. Much more successful just searching for networks manually.
One-Star Because I Have To 1/5
By Mama of 4 lil' birds
Wow. This app (and AT&T's customer "support" system) is an absolute nightmare. Once I had it downloaded, the app usurped all of my other wifi connections AND wouldn't allow me to delete it with the iPhone's normal tap-and-hold (or, "no, you need to PRESS-and-hold it" — oh, okay, thanks so much, Janelle at support, because that is exactly what I was doing. Super helpful.) I'm on a bus trip with a sweet group of older folks who are napping. Instead of enjoying the scenery, I tried to save my phone from this tyrant application. After chatting online with "Steve" and "Gustavo" on ATT.com, watching a suggested video on deleting apps from an ANDROID device (not terribly helpful), and being told how wrong I was from Janelle over the phone, the app has been deleted and I didn't teach any of these elders new vocabulary, nor did I vent in a piratical tirade.
DO NOT DOWNLOAD THIS APP. And think about choosing another carrier.
On a trip to Paris, a city where you'd expect at least some hotspots, could not find any hotspots in app. Worse yet, I had to get a wifi connection first because app relies on internet to load map data and lists. Presumably. If there are actually hotspots somewhere in the world. I get the fact you need internet to get updated info on hotspot availability but an app like this should have a synced offline database of hotspots. In my common use case as a traveler avoiding cellular data that would be key. But so would having a hotspot in one of the most visited cities in the world....
Would give zero stars if I could 1/5
In the center of Copenhagen. In two days of travel, I have connected to one hotspot which was nearby my hotel where I didn't need it. Save yourself the money and frustration and figure out another option. This clearly isn't it. Called AT&T to remove it and they stated that there are "known issues with the app".