The worst 1/5
Somehow the developers have taken what could be an easy to use way to check scores and totally messed it up. Why the stupid log in name? Where are the scores and highlights? Geez
By I've been waiting
So user UNfriendly. Many glitches and basically useless. Awful a grand slam tournament can’t have a good app. The other three do. The best app is for the BNP Paribas Open in Indian Wells, which should be a slam instead of Australia.
I finally just gave up trying to search for draws or scores on this app. Google on my phone’s web browser was so much easier to deal with than this. I never leave reviews on apps (ever), but this is really bad. Please make it more user-friendly next time and do this fantastic tournament justice. I sincerely hope the other Slams take note of what NOT to do with an app.
So many glitches 1/5
Worst app ever....
Worst Grand Slam App 1/5
By Oskar Sonnen
First, the information is displayed with too much space between all entries (whether results, players, or draws). Some of the sections don’t work, like results for women’s doubles. Nothing looks simple, nor is navigation simple. Why can’t they replicate the ATP/WTA app or any other grand slam app? I get mad at this app every single day during the slam.
What a Joke 1/5
This year’s app is a real joke. Half the functions don’t work and the ones that do are so klunky they’re almost worthless. This is without a doubt the worst grand slam tennis app of all time. Whoever designed this thing must have been smoking something in the Outback. And no iPad app.
Gone backward 1/5
Looks sleek but operates and responds crap. Cannot properly navigate. Tries to do too many things at once. Names are clipped. Just clanky. Not what i am use to from the grand slam apps!....
please try again
why score can not display？ 1/5
By Liken jicken
This is one of the worst apps I’ve ever used.After opening the score has been loading,never successfully displayed,even if waiting for a long time.
No scores available. Check back later 1/5
By RVN Vet
Are you kidding me? In week 2 of the Open? Don’t waste memory on this useless app.
Horrible user experience. 1/5
AO needs to get a refund from the developers of this app
The worst! 1/5
All apps for the tennis slams are bad, but this is the worst so far! When trying to display anything all I get is “There was a problem loading the page. Please try again”. Forget it. Just go to the web and get the info you want
Not easy to use 1/5
Menu is not very friendly
Worst tournament app so far. 1/5
And the irony is that you can’t even blame some artistically redeeming feature for its amateurish and user unfriendly nature.
Worst app I’ve ever used...by far 1/5
This app is useless. Why did Apple approve this junk?!
By Girl in a small café
Finally seem to have fixed the bugs. At least as far as I can tell. I haven’t used every feature. It was SO bad the first few days though, that I’m still only giving 3 stars, just because it caused me so much frustration. Hopefully after this fiasco though, you’ll be better prepared next year.
Actually, just went to the app and found a problem. Not a glitch, just poor design. The “Players” tab defaults to the “Men’s Singles”, and to see the Women, you choose “Women’s Singles” from a drop down menu. That in itself isn’t a problem, but if I go to Women’s Singles and then choose a player to see her stats, when I hit the “back” arrow it takes me all the way back to the “Men’s Singles” page. Why?! Often I’m comparing stats between women and you’re making me start back at the beginning each time. Not helpful.
Actually while we’re at it, it would be nice if on the “Live” match screen, I could click on the match itself and see a head-to-head comparison of the the two players playing.
Watch Live Doesn’t Work 1/5
The live stream won’t play on iPhone 6 w/iOS 11.2.5. Stream won’t even play off website via Safari. Horrible app and not useful in terms of media.
Navigation is not natural. Poor UI
I never write reviews but AO really screwed this one up. I’ve downloaded every update and it’s not user friendly and says there’s nothing to show on the scores page when matches are happening or I get an error message. You’re much better off just using google.
Not User Friendly 1/5
By Sandia mom1
There is no option to see the brackets. It’s not easy to move back and forth to get information. Other apps for the majors are much more user friendly and offer more useful information. Easier to just google the info you want.
Improve it 2/5
Re engineered the App, it lacks of user-friendliness. The matches has long spaces between the nexts, the Draws are to difficult to visualize. Never received notes or information about my favorites players.
Some functions didn’t display accordingly.
Who’s taking care of the App?
Not good. Very slow 1/5
This is the worst grand slam tennis application compared to the other major grand slam like Roland Garros, Wimbledon Championships and the US OPEN apps. The video keeps repeating itself when playing. The apps takes a long time to load too. I was frustrated with this new AO for 2018.
Terrible App 1/5
Nothing about this app that I liked. Not very user friendly. I spent time going to google for my information on the Australian Open.
Has to be the worse spirts app ever.
Worst app ever!! 1/5
I don't know where to start from. There are a ton of bugs in this app. Horrible experience!! It's a pity Australian open can't get this straight. Not like it's the first app ever built. Grand slam apps have been in use for years; even if they had used the same design as last year, it would work fine. Why mess with it and make such a horrible experience for users.
Not good this year.... 1/5
From the minute I first opened it, I could tell I wasn’t going to like it. Not as intuitive as previous years, and more clicks to get to what you want. Plus most of the videos have glitches - getting to a certain point then replaying the last 15 secs or so, over and over. Really annoying.
No audio, terrible layout. Google gives clears results. Why have a link for an interview without audio? Most Open apps are great, this one sadly isn’t.
Has Been Bad All Tournament Long 1/5
By Bobs race parking
This app has been so bad all tournament long. The very first screen that shows live matches hasn’t worked since this tournament started. It’s had two updates during the tournament and still not a good working app. I am so disappointed with the developers and engineers behind this. Won’t use this app next year.
Very upsetting 1/5
I use the app to watch and listen because I don’t have cable. I’ve always been able to do both with the app. This year, I haven’t been able to do either. Disappointing way to start the tennis season :(
Horrible App 1/5
By M iCal
This is a horrible app. You have to close and open it every time you want to use it.
Difficult to use. Not user friendly.
I hope next year they figure it out.
Such a bad app 1/5
Everything is wrong in this app. Layout, info... live and results gives you same info. Schedule gives you results as well and the best: when looking at results you want to see a player profile, easy!! Click on his/her name.... and back to Live!!! 🤪🤪🤪.. A 5th grade would have done better!! 🤬
No “Watch Live” 2/5
Click on “Watch Live” and the window is so big that you can’t click on anything so it doesn’t work. 😕
Somebody paid for this?! 1/5
Most of the times all you get is “No scores are available” regardless is you are looking for live or completed matches. The graphics are terrible and the navigation even worse. It must have been designed and built by overpaid amateurs that are tapping each other’s backs bragging that this is the best technical work ever built. It doesn’t work? Minor detail....
Please fix. It’s impossible to browse 3/5
“There was an problem loading the page” hundreds of times within the last two days. Total disaster :-(
Results, Draws. All options in Match Center are broken.
UPDATE: now it’s even worse. The app asks for a mandatory update to open it and the update is not yet released in the store...
UPDATE: all bugs seem fixed now. Thanks!
This app is about worthless! Won’t show live matches, hard to find scores, I don’t like it.
This is the worst Grand Slam app I’ve ever used. You know an app is bad when you get more info at a glance through a Google search.
It seems like spacing is one of the main issues. Scores take up a whole page for one match so it’s a ridiculous amount of scrolling. Same with the news articles. So much spacing you end up scrolling so much you lose interest.
And with all that white space these super small fonts are used making it hard to read.
Oh -and I hate the AO logo. Looks like something my 6 year old would create. But that’s not the app makers fault.
I miss everything about last years app.
Worse than last year 1/5
Last years app was miles ahead of this years. Names cutoff, can’t tell where you are looking on the draw screen, crashes. Absolutely awful app for a great tournament
Buggy!! Slow!! 1/5
Most frustrating version of the AO app ever. Loads so slowly, crashes- the layout is awful - not user-friendly at all. Get your UX folks on this now!! Needs a complete redesign before AO 2019!! This app is so awful - AO does everything so right - how could they get this so wrong???!!!!
AO 2018 App is terrible UPDATE 4/5
Previous 1 star rating. Issues have been fixed and app now runs smoothly.
The pages you want to see always say there was trouble loading the page. Very glitchy display always shifts while you’re trying to scroll.
Still too many bugs 1/5
No audio; notifications not working for favorites. The UI is not well designed. Definitely one of the most disappointing apps for a grand slam tournament. I do notice that the sponsors' ads seem to flow smoothly and now realize that the priority of the tournament is to create an app that is a platform for marketing by sponsors: Rolex, Kia & Yonex, so far, which may explain why it functions so poorly for those trying to use the app to follow the tournament.
Worst AO app 1/5
Nothing is good in this piece of rubbish
Terrible App! 1/5
Access to player information through the search feature doesn’t work, watch live feature doesn’t work, feature to view results doesn’t work. I wish the bugs were fixed but I’m sure the developers just think “well there’s only a week left, let’s just do better next year.” And that’s not ok.
I have to wait mins for the score update! Serious?! 1/5
Worst app ever doesn’t work at all 1/5
I never like to post negative reviews. I’m a huge tennis fan. Never miss a grand slam match ever. But this app is worst. I received no notifications at all. You won’t be able to use it on iPhone X unless you kill the app. AO fix it.
Worse yet! 1/5
Please fix this app for next year. Info is very hard to obtain. Constantly requests you to try again later; this after a “bug fix” update. Do better please!
Not a good app 1/5
Poor app.. prev years app of Aus.open were so much better and easy to understand
Not user friendly 1/5
Very poorly designed app. Looks like the end user was never kept in mind when this app with being designed. In the process of trying to make it look cool, the developers forgot that the app actually needs to function.
Poorly made 1/5
Everything about this app is terrible. Sloppy work by whoever designed it. Only use is if you want to quickly see the schedule which I can do on google. Deleted in under 2 minutes.
Australian app 1/5
By Sam Giammalva
Worst app I have ever used. Last years was much, much better.
I can’t even see,the draw , results etc etc
I,would prefer,to,use,the ATP app. It,is much better. The French, Wimbledon US open all have good apps. The Aussie should be ashamed because we can’t keep up,with the tournaments.
Very spotty search results 1/5
This app barely works when you need it. Says to try again constantly! Wish IBM had the app site.
Horrible Design 1/5
By Alan Ariel
Worst designed sports app I've ever seen. Too hard to find and follow matches, draws, and players.