Not included home policy 1/5
Used to include home policy in the app but now not . Useless
Useless scam. Terrible app. 1/5
I didn’t know my log in information for AAA (or if I had a log in) so the app asks for your member number if you try forgot password. The app told me I didn’t have an account, based on my member number.
I try to make an account on the app. It asks for my member number, expiration and my birthday... I entered a password I want to use for my account. I submit the form.
Not only does it tell me the password I typed was not of the valid format (which is not defined on the app), but it will not allow me to make a user now.
I was also sent a welcome email from the app, even though I didn’t successfully register.
Now this app has my Member ID and expiration, First and Last names, AND birthday. Because, you know, it’s completely legitimate and there is no way to register me just using my member number since, you know, it’s not in the AAA database or anything. Right? Terrible.
That’s sarcasm, for your information.
Also, the UI scale is off for iPhone X. I cannot back out of the registration form without closing the app.
Terrible app. Scam.
Does not function. At all. 1/5
By National Labrador
For months this app has been perpetually loading. Completely useless, only adding to the hassle of dealing with a roadside assistance scenario. I could not be more disappointed in this app, and in AAA for allowing all this time to pass without a fix. Shameful.
Motorcycle is not immediately apparent. 3/5
Recently ran out of gas while experiencing a low charge on my iPhone. Imagine my horror, when I tried to use this app to summon assistance, only to learn that after I selected my location it wanted my vehicle information and I selected the year then the Make (Honda) then it gave me a list. Accord, Civic, CR-V, EV Plus, Odyssey, Passport, or Prelude. Where are the motorcycles. I pay extra for Motorcycle/RV service and the Motorcycle and Motor Homes are way down on the list. perhaps if I had been driving my Suzuki I might have seen Motorcycles in the list.
Very disappointing. Perhaps it should ask car, motorcycle or RV before it asks for make.
Unable to set up! 1/5
By Jim in Paauilo
I can down load, fill in important info but, when I hit continue it tells me to check my registration, yet won’t tell if anything is wrong and won’t go back! I expected better.
Can’t log in 1/5
I want to be able to use the app but am unable to login. I have reset my password but I still receive an error saying password is invalid
Totally useless 1/5
By totally random name
I was not even able to get into the app due to the fact that it refused to accept an expiration date for the membership 14 months in the future, after having been given a free additional two months as a promotional item when I purchased the one year membership from AAA.
If the app is so totally devoid of support that it will not accept a valid expiration date, I cannot imagine its usefulness for other actions is very high.
I can only hope that AAA actually provides roadside assistance much better than it builds apps.
Can’t paste password! 1/5
I can’t paste my password and thus can not log in. Why another app?
request status never changes 1/5
The service request status never updated beyond the initial "locating driver", even after my tow completed.
Request Road Service doesn’t work... 1/5
.... the location comes up but clicking on it to take the next step does nothing, so it failed to help with service. Poor.
App as bad as service 2/5
The CSR I spoke to was lovely but hamstrung by her incorrect mapping system that didn’t have our street. The app showed that the call was posted as a block away. I couldn’t see the updated ETA until I “shared” to my husband in text and then followed that link. I ended up calling the tow company directly. They said things are just as bad on their end. AAA is a monopoly and a joke.
honestly 0 star 1/5
By nattsu :)
always tells me that i cant login and change password and doesn’t work.
Idk if it's the app or AAA 1/5
By Huh hi 8876
Request a tow since 1 pm and is now 9pm still haven't heard from them.
I used the app at 4pm for a flat tire and no one came out by 7pm. I called and waited on hold for thirty-four minutes once I got something other than a dial tone and they said someone would be out before 9pm. The app offers a confirmation number but gave no updates at all. When talking with a human after insane hold times, they did not use the term confirmation number and seemed confused. At after 10pm there is still no one here. This app is a waste of time and has left me wondering why I pay for AAA.
Near useless for road service 1/5
You’d think that an AAA app would prioritize road service, wouldn’t you?
Not on this one.
When you open the app, you’re greeted with a pile of available discounts, none of which are any use when all you want is to get back on the road.
You finally find an obscure icon on the bottom that leads to “Road Service”.
At first it seems normal. Then it asks you what the problem is. How do I know? I’m not a mechanic.
There’s the obvious selections like “Battery”, but if you’re not sure, you select “Mechanical Problem”. Which leads to “Engine Problems”, and nothing else. How about an “I don’t know” category?
Oh, and, since GPS is not awfully precise, it got my address wrong. And there doesn’t seem to be any way to change it.
The old app was far better.
Won’t let me log on! Terrible app! 1/5
Won’t let me log on! Terrible app! Update: I couldn’t login on my phone so I went online to find out the problem was that AAA had changed our membership acct number. After I entered the new info I was able to login to the phone app.
App didn't work 1/5
By Silent Actress
Cannot get the app to work. Pretty useless. Tried searching for AAA approved repair places and got an error message.
Very very confusing 1/5
I have had this app and I’ve been a member for three years I don’t get up to the next highest membership. All of a sudden I got a bill saying I owe $80 and that my membership was canceled. And today is New Year’s Eve a Sunday to boot. So now I have no membership and I can’t talk to anybody on the phone and my membership fees are due until June. I can’t get any help from anybody and I have not a clue where this $80 Bill came from. I think I have 200 miles worth of Towing in a year and I am pretty gosh darn sure I haven’t used them all so again where it is it’s $80 that I/O that has caused them to cancel my account and where did the first letter go because this is actually the second letter they sent me not having received the first letter. What in the heck has happened to AAA.?Like I have $80 just sitting around two weeks after Christmas. Ba humbug!!!! In the letter it in no way explains why I owe $80 wouldn’t you think it would be an explanation? I don’t know maybe I’m ranting but I guess I have to wait until Tuesday because tomorrow is New Year’s day. I just don’t remember AAA being this bad but again this is just my opinion. I read about an update from all the other on satisfied users on this site. Wish me luck I am not a rich person I’m on disability after working 30 years of my life until I could no longer work. Thank you for listening or in this case reading. By the way I have tried to send this review five separate times and it is not going through so I have a feeling you will never see this review.
App doesn’t work!!! 1/5
We had a dead battery today. I’m thinking great time to try the app. Well, I tried it and got nothing! All the app told me was it was trying to locate the closest driver. Never heard another thing! Finally my neighbor came home and we jumped the car. Don’t count on this app to help you if you’re in a bind...
We also called AAA and they told us it would be at least two hours. Again, no updates or anything! It’s been close to two hours and nothing...
Thanks for nothing!
Login not working 1/5
App looks me out. Requires login to account and membership expiration date. It only lets you select a date 12 month in the future but my account dose not expire until 13 month from now. Dose not let me log-in , information dose not match systems records.
can’t access proof if insurance 2/5
can’t access proof if insurance
Can’t set gas search to premium fuel 2/5
The app will give you the cheapest price for regular fuel but has no option for changing the search to premium fuel. My vehicle requires premium only.
Needs to be Better 2/5
Need to be able to select a different payment amount. The only options are to pay in full or pay the minimum amount but if you want to pay more than the minimum, you have to go online using a computer.
Needs work 2/5
The app is very useful however it’s daunting to keep resetting my password every couple of days. Keeps telling me my username or password is invalid. Needs work!!
Round and round you go 1/5
App has too many bugs. Try to open sends you to another aaa app to downloads, try to open and goes back to the original. PLEASE FIX, OR PUT BACK,OLD VERSION !!!
What gives? 2/5
I can never pull up my membership card in the app. I can however look it up in the “pay my bill” section even though I’m paid up till 2018. Can not request assistance in the app, I have to call into the call center.
I bought this.. and it won’t open. 1/5
By I need coins lol
Bought AAA and now the app won’t open. PLEASE FIX THIS FOR A BETTER REVIEW. App opens and then closes immediately! OFFER AN UPDATE QUICKLY!
On Board 1/5
By Loyal Fan 009
This was a better program with the plug in that plugged into the port under the dash. Now it reads your mileage off the GPS on your phone, which means if you are riding in your spouse’s vehicle or a friends vehicle you must remember to switch the app from Driver to Passenger or it will record the mileage traveled to your vehicle. Even if you are driving your spouse’s vehicle or a friends vehicle it records the mileage to your vehicle because there is no Bluetooth connection hooking your phone to your vehicle. Even walking, running or riding a bike will go down as mileage on your vehicle unless you remember to switch the app to passenger. Bad app, the plug in was better.
By Guitar Ham
Poorly designed app. VERY disappointed that Auto Club would release such a bad product. DO NOT WASTE YOUR TIME WITH THIS APP!
Not impressed 1/5
This App had a lot more potential, but for some reason it seems the creator just fizzled out half way through.
Worthless: Broken, Kludgy, A Time Waster 1/5
By Roger, Gone Green
Lovely new app that has never function, sits endlessly loading on an iPhone. The PW recovery works, but past that — useless.
No Good 1/5
Still can not log on. Why did you change it? Fix the problem.
Worst Internet and App 2/5
OK.. so I want Southern CA AAA even though I am currently in another state but the web keeps relocating to the AAA of the state I am in.. and I have “do not track” on my browser. Next I go to the APP and when I try to list my birthdate in the format requested I get an error saying “please use correct format.” Complete waste of my time and energy - just to use AAA. I like AAA and the services are worth it but the convenience of using e formats of these services is very lacking. AAA come on and get it together!
Can’t find a motel or hotel 2/5
By Rich tx
Can’t find a motel or hotel to book out of the area I’m in with this app. Not to AAA standards for company it is.
Very poorly designed app 1/5
It logs me out again and again, even though I chose the option to remain login all the time. Also, I do not why it considers every car break as hard break. Seems like some scam.
By in the ditch
Won’t accept my login even though I can login to web page. Fantastic features may be on the very next screen. Or maybe not.
IPad support 2/5
Needs to support the iPad.
This is USELESS
By Big PZK
I had no problem with the 32 bit version. Having to install this version found password criteria undefined had to guess what it wanted then password not accepted anyway. Back to calling road service by telephone.
Password Retrieval 1/5
App sends retrieval page for password too slowly. By the time I get it, the timed link has expired. Useless!
New app THUMBS DOWN 1/5
By Lynda Karter
The so called new and improved app doesn’t even display the menu.. keeps wanting me to download the “new” app which I have done but no cigar. Issue a quick fix soon ....
2 stars is probably one too many 2/5
What a dumb app. All I wanted to do was see if there are discount codes for Greyhound Bus, and local car rental discounts. The only way to search for discounts is geographically. So if I want tickets for Disneyland I need to move my little map to orange county. But how do you do that when you want discounts for online services that aren't associated with a geographical location? Am I missing something?? And when I search for car rentals, I can only find airport locations, not cities. This app is a waste of space on my phone. AAA: you can do better!
Horrible update for the iPad 1/5
Unfortunately, I have to agree with many other poor reviews since the native iPad app was terminated. This app is now useless on the iPad, and has been for some time. Why would an esteemed company like AAA allow this to continue? Bad apps like this do nothing but make the parent company look bad, and can leave customers wondering if the company itself is also failing. Does anyone at AAA care anymore?
By Lenny LaRue
How unfortunate that I was required to download this new app when the old one met my needs without issue. New home page is a glaring advertisement for AAA goods and services rather than a useful tool for finding needed information. As a result will seriously rethink renewing my 32 year membership.
Bad app 1/5
Not very users friendly. Will only give you airports when trying go rent a car. Difficultly in planning a car trip.
No Touch ID Ability 2/5
By QD Man
This new app does not allow for enabling Touch ID like the previous app. It’s a pain in the but to have to enter all log in info each time especially when it suggests to use Touch ID instead of staying logged on.
The old App gave me already enough error messages and headaches, couldn't read my device, had to restart over and over again, wouldn't update my driving for days etc. etc.. The new App is even worse, first I have to put all my information in...again, and then it is telling me, that the account is unknown, my membership # is invalid/unknown!?!? Yes guys, I put the right numbers in, it is just not working! An otherwise amazing company in Customer Service, Insurance (AAA), is technology wise still riding on a Steam-train. My recommendation: Shut the App down and rewrite the program, test it first and don't use your customers/clients as guinea pigs.
Touch ID please 2/5
Bad replacement 1/5
I have used the old aaa for years. I found the gas price finder especially useful. I was forced to download this new app when the old one was no longer functional. Hate it!