Don't work anymore 3/5
By a Wells fargo user from my
This app stopped to work so now I can't transfer my contacts to my basic phone
Latest update broke app 1/5
By Mih S A
App crashes on opening.
Do not download if your prepaid 1/5
By Timmi in ohio
App stopped working and wants you to use verizon cloud to backup, prepaid customers dont have access to use cloud
Verizon Backup Assistant 5/5
Very good to use. I love this app always backup my contacts and everything very well.. now disappointed that Verizon got Rid of Backup Assistant it's saying " Backup Assistant has Ended use Verizon iCloud."
Unhappy camper 1/5
By Sexy Texy 1978
When you try to back up your contacts it pops out old numbers and not to mention multiple times. Do not install!!!
Just say no 1/5
It loses contacts and uploaded old contacts and scrambles everything up as others have mentioned. Please fix this app, Verizon. It worked years ago; now it's worthless.
Beware! This app scrambled my 2,500+ contacts 1/5
I used Backup Assistant to do my regular quarterly Backup. When finished my entire contact list was scrambled. Info for each contact contains info from other contacts. Beware!!!
Change your icon 1/5
Your app icon is from the 50's
Ive never had a problem with this app! Works perfectly. 5/5
I've been using this app since 2004 and have always found it very reliable.
Before I had a smartphone and used "feature phones", I used this app. The iPhone 5c was my first smartphone that I bought Spring 2014. VZW backup assistant app provided a seamless transition to downladijg my contacts onto that iPhone. Now I have an iPhone SE (I prefer smaller form factors) and once again, I haven't had a problem.
I definitely recommend this app to anyone with Verizon.
A waste of time and data 1/5
It states its for I phones. After I downloaded it,it said I'm not linked with Verizon..
Do not trust this app for backing up your contacts.
Ruined My Contacts 1/5
I ran it, and it gave me hundreds of old, inaccurate contacts that I had deleted from my phone over the course of several years. There is no way to reverse this app, and now I don't know which numbers are accurate anymore.
Worked very well 5/5
I used this to bring back my contacts from a non-smart phone onto an iPhone and it worked perfectly
App Not Working 1/5
Unable to connect to server?
Simple. Easy. Effective. 5/5
Works well with no problems.
By John john wa
Worked flawlessly on my iPhone 5s
Please fix problem 2/5
By All my kids biggest fan
Someone else's Apple ID shows up when I go to update app. I've tried everything! What's going on? Please fix this problem. I need to backup as I use for business.
App not working 2/5
App won't connect to network, says it can't connect. Please fix!
Server errors!!! 1/5
I continue to get a server error message every time I try to back up my contacts. Have deleted and reinstalled app several times with no success. Frustrating...
Backup Assistant 5/5
Never had a problem with this app
Use something else! 1/5
Be CAREFUL - this app can destroy your contacts!
Not strictly a backup app, rather a bi-directional SYNC utility. It can and will update, overwrite, even erase contact info on your phone - in spite of its name.
No "Are you sure?" prompt before doing so.
It's free and it's horrible.
Worked well at Verizon store 5/5
By NC Chick
If you're going to get a new phone at Verizon store, this app worked well. If I had not used it, I may have lost 200 plus contacts.
The Worst! 1/5
By John A. Stacey
You are a fool to down load this on your phone. Complete garbage!!!!!
Still not happy with this app 3/5
Every time I back it up I get multiple people on my contacts which makes me go in and spend 30 minutes to an hour deleting the multiple ones. Why can't you fix this problem?
Still Useless 1/5
By St James City
Got the text. As was loading contacts got server error (10, 0:600)
Too many upgrade offers 3/5
By Tom A H
I don't like the new "feature" that asks me if I want to upgrade my storage capacity every time I use this app. One is enough!
Praise be! Works on iOS7 again!!! 4/5
My old iPhone is happy once again!
Wish it worked correctly! 1/5
By Mark PeZ
Every time I go through my contacts(which takes forever) & delete numbers I no longer need. The app then puts them all back on & I want to break everything in site!!!! FIX THE APP!!
New version does not work on iPhone 4 1/5
As many have written, the new version does not work on iPhone 4.
Be VERY careful! A SERIOUS Problem 1/5
I've used this app for some time with no problems. HOWEVER today when I went to update it at the app store it asked me for the password for an email address that was not mine, that I did not recognize and that was never in my contacts. Was this just a flaw in the app or an attempt to get me to enter my password if I didn't notice? I don't know. Regardless there is no way this should happen. Verizon needs to find the problem and fix it. I deleted the app, re-downloaded it and now it's using my correct email.
App no longer works 1/5
Verizon updated app and it no longer works. Awesome.
It adds old contacts and doubled ALL of my contacts. I had to go through and delete half of my contacts because this app doubled my contact list for some reason. I forgot about that and just uploaded contacts again on my new phone and it still had double the contacts even though it's updated dozens of times since it doubled them the first time. How annoying!!
App doesn't work anymore!!!!!
Life saver 5/5
I have been using this app for years, and it always works seamlessly
No Longer Supported 1/5
I have an iPhone 4s and can't upgrade at this time. I've been using the app for years, before iPhone came to Verizon. I called their support people which confirmed the app is not longer supported for my phone. Just a way for Verizon to have customers move to the cloud, which I can't cuz my phone isn't supported for the Verizon Cloud. So I'm stuck.
Thank goodness for this app! 5/5
I recently switched to an iPhone, and sure enough within a month it had deleted all my contacts for no reason. I had been told the iPhones were prone to doing that. Remembering that my old phone had backup assistant I thought I'd see if this app still had my backups; sure enough it did! I'm so happy I don't have to play the guessing game and ask people for their numbers.
Reloading old contacts 2/5
Before, Backup Assistant worked great! I loved it. But ever since the update it hasn't been working. Every time Backup Assistant asks me if I would like to save new contacts and to connect to Backup Assistant, it'll work. And then all of a sudden I have old contacts from years ago and have to go back and delete them all over again. I just want to be able to backup my phone with a few new numbers without having to worry about deleting old numbers/emails. Ugh! Fix this problem please!
Might change carriers! 1/5
By Long time verizon cuts
Ticked off!! Stop upgrading crap so it quits working!!! Have used this for years!!! Seriously thinking of going AT&T!!!!
What happened 1/5
Use to work on iPhone 5, not now. Guess Verizon killed in favor of Verizon cloud. Like backup assistant better.
Update does not work. 1/5
Same as all the others. Not able to use this app since latest update. Very frustrating.
Doesn't work anymore 1/5
The app stopped working since the last update
What happened!! 1/5
Totally stopped working.
No longer works at all 1/5
Like many others, the app hangs and never connects. I saw a new link after the recent upgrade that I could read because it was under the other text. It never finished and I cannot get it to even start a backup now at all. Just hangs at first screen. I have a iPhone 4.
Backup assistant 1/5
By Jim van bronco
If can would give 0 star
Stuck in step 1
Ruined by latest update 1/5
Same problem as others, working fine until Jan. update -- now won't finish step 1. Really, doesn't anyone test these before release????
Upgrade fail! 1/5
Doesn't connect any more. Poor form to issue a non working "upgrade".
Reloaded old contacts 1/5
By Ditto Ugh!!
So annoying!! Since the update I hadn't tried backing up my contacts due to all the issues everybody keeps reporting. Just tried it and stupid app uploaded old deleted contacts and changed some contacts back to old information. Ridiculous!! Fix this! What is point of backup if it doesn't work??!!!
Stopped working 1/5
Just like everyone else, my app wasn't working. I deleted it and came to the App Store to reinstall. I won't bother now that I am reading over reviewers tried this already with no success.
Latest version is broken 1/5
Same problem that others have reported -- after upgrading to the 1/27-ish version, I couldn't connect to the server. After deleting and reinstalling, the app freezes during the step to send a verification code. I'm still on iOS 7.1.2, so when you fix the crash, please make sure that iOS 7 is still supported.
New update fails 1/5
The new update causes app to crash. I will be deleting this app if problem doesn't get fixed