Constantly ask to confirm identity 2/5
I use Touch ID but then it still asks me to answer security questions every time I login. This needs to be fixed. The same happens if I type my password instead.
Also, if the app could show the points earned per purchase like the site does it would be great.
New good update 5/5
With the new update it does not ask you for your password anymore if you have touch id enable.. so all the bad reviews were because of that.. good app
Functional but missing key features 2/5
This app or Barclays Bank really needs to implement either app notification of transactions or text message. The app doesn’t offer the former and you can’t sign up for text message notifications like other banks do. Pretty terrible
Uber should change a bank 1/5
Got the uber card and downloaded this app. It’s probably one of the worst banking apps out there. Seriously considering to cancel the card because of this app. Uber please do something!
Inconvenient to use 2/5
Every time you login, it asks you for security questions. Such a terrible balance between security and convenience.
Is there a fix coming soon? 1/5
The app used to be fair to good, but with poor or nonexistent notifications. Now, using iPhone X, I get “The Barclaycard mobile app is currently unavailable.” This has been the message for over a week. What major bank allows their mobile app to be nonfunctional for more than a few hours? Get with it and fix it.
3 passwords required for login?? 1/5
I've become so used to other banking apps that allow the finger identification as enough security to enter the app. The Barclays app requires a minimum of 2 passwords each time you open the app. I would much prefer a feature that allowed for quick access.
Update: glitchy and bugs all the time.
App no longer works over WiFi 1/5
App is totally faulty. It no longer works over WiFi. I’ve tried over several difference devices and it’s all the same thing. It only works once I connect to my celular network connection.
iPhone X support 1/5
By Rib Licker
I just want iPhone X support.
Garbage app 1/5
Always asks for security questions when logging in and it doesn’t support iPhone X display.
Awful font choice!! 2/5
Whatever font that is... It's awful!! It's not Comic Sans... But it's close!
Security Passcode 1/5
Get rid of the security passcode every time I am trying to log in. No one in this century does that unless it’s coming from an unknown IP address. This app needs a lot of help and for that it gets only one star.
Used to work. Current version doesn’t accept USERID or password that work on the web site. No longer accepts fingerprint authentication. Worked great in previous versions.
Please update to support Face ID soon! 2/5
The app has been working fine for me lately. It doesn’t support iPhone X yet but hopefully soon. Please allow Face ID to authenticate me, having to retype my password every time I want to access the app is getting redundant and taking too long.
Doesn’t let me log in. I just get a dialog saying “the barclay mobile app is currently unavailable”. Bad user experience...
App becomes unusable 1/5
I can’t even log in to the app because it says it’s currently unavailable and that I have to go to the website. Why do you have an app then?
App no longer works 1/5
App has not worked for the last 5 days. A message says to use Barclay website.
Worked well when it worked 1/5
App hasn’t worked in 2+ days, access to my account via the web is rather cumbersome.
Not acceptable 1/5
When I first downloaded it- I enabled touch id and even then It would make me answer security questions. it updates and Then- It logs me out and requires password- another update- NOW- it says app unavailable - log on to website for limited access. Not accessible- non-functioning- less than satisfactory.
The worst credit card app I have seen so far 1/5
I downloaded this after I got my Uber Visa card. It took me 30 mins just to go through their horrible account registration flow. I trusted Uber to work with better partners- almost regret signing up for the Uber card now.
Mobile App Currently Unavailable 1/5
By Shoop- Da- Whoop
I’ve been getting a message for the last 24 hours when I open the app that the mobile app is currently unavailable. This downtime is unacceptable. Fix your app.
Is always offline 1/5
This service is constantly down. A real headache compared to the capital one app.
No push notifications 1/5
My main complaint about this app is that there are no push notifications for new purchases. For me, this is a must need feature.
Secondly, it does have an extremely annoying notification several minutes after you leave the app, informing you that you've been logged out. This is completely unnecessary and very annoying.
Unable to open app 1/5
My app updated yesterday and as of yet I have unable to open the app. The app keeps telling to login to the site for limited access. This is a bunch of crap. If I login I should have full access to my account via the website or app.
Doesn't work at all 1/5
I can't open the app and I can't log in. I have deleted and reinstalled several times and I always get the error message "The Barclaycard mobile app is currently unavailable..."
The desktop site also doesn't work. I guess Barclay's doesn't want me as a customer.
App or Web 🙁 1/5
So he app is down and you tell me to use the website. The website is circling me around and around and is not working either 🙁
Worst credit card app 1/5
Allows you to use touch or Face ID then asks security questions each login. So bad.
No push notifications 1/5
By Crazy Apple!
Even though their Twitter feed shows customers asking for push notifications on the iPhone for the past three years, it’s now almost 2018 and they’re still ‘working on it’. Get with the times and help your customers fight cyber theft!
Touch ID does not work 1/5
Why release a feature that doesn’t work?
Face ID 3/5
I no longer have touch ID capabilities with the iPhone X. Rather, I have the Face ID so this app should be updated for the Face ID.
The app is garbage 1/5
Shut it down, rebuild it and relaunch it. Incredibly buggy app.
Sign up experience has no descriptions for form fields.
Asks to enter a password for a new account without explaining where I should get this password.
Randomly logs out for inactivity while using the app.
“TouchID” integration crashes.
Asks to enter login info for sections within the app after I already logged in.
Come on guys... don’t just do a cheap webview app (which probably still cost you tons of $$$K) and call it a day. 🙏🤯
Needs Updating 3/5
Needs a iPhone X update please.
Can't access past statements. No "Statement" tab to click on. What's the point of this app other than checking current balance and fico..?
Please optimized...... 4/5
By Goofy dawy
Please optimized for iPhone X ASAP!!
One major issue 3/5
When you go to make a payment, there is no option for total balance. So you have to remember the exact amount and manually type it in. So silly
Verification STILL a problem 1/5
The verification issue needs to be fixed. Touch ID should be enough to open the app.
Edit: Thank you for fixing this issue. I love you.
Edit 2: Retracting my statement. Security is ridiculous again. Get it together Barclays.
Also, I should be able to shut off the 10 min inactive notification.
Security Questions and Purchase Notifications 2/5
Regardless of using Touch ID or password to login, the app requires answering two security questions at every login. It’s extremely inconvenient, to the point of discouraging frequent use. Also, unlike every any of the other several credit card apps I have, there is no means to receive push notifications for purchases! Overall seems to be a stable app that provides basic functionality.
Unnecessary UX & UI changes make transactions harder 2/5
By Juan Esteban Delgado
I'm not sure what interns they have working on their mobile UX/UI platform, but it has become unnecessary difficult to conduct basic business like pay an amount, amongst other things. You should study USAA's banking app, it's award winning for a reason.
Can't even update 1/5
Won't let me login, says I must update, but nothing happens!
Security questions every time?!? 2/5
Please add the feature to stop asking security questions every time. So frustrating.
Stop asking security questions... 1/5
Every time you want to log in. Ridiculous.
Why ask me security questions every time? 1/5
What’s the meaning for fingerprint to exist?
WHY CAN'T I PASTE MY PASSWORD?? 1/5
Have you never heard of a password manager? The whole idea is to have really complex and unique passwords but you can't paste into the password field! To make it even more infuriating unless I use a simple, easy to remember password I can't even switch back and forth between this app and my password app to painstakingly enter the password a few characters at a time because the password AND username clear every time you switch back to the app.
I won't even bother bringing up all of the other annoyances that are listed in other reviews since I can't even sign on to the app to be annoyed by them!
Update this for iPhone X 1/5
Please update for iPhone X, or at least allow Face ID for logging in.
Security questions EVERY SINGLE TIME 1/5
REMOVE THE SECURITY QUESTION PLEASE. I want to use the app as often as possible, but this “feature” is driving me insane. This does NOT add any security, only annoyance.
Security questions pop up every single time. Keep in mind this is the same phone, at a usual location, and I signed in using TouchID without any issues.
I don’t know how these questions add any security. If you want real security, please implement two-step authentication.
Not worth using 1/5
Repeatedly asks the security questions when logging in. Sometimes the questions it asks me to answer aren’t even the ones I selected, so I have to close the app and try again. Defeats the purpose of enabling Touch ID if I have to answer the security questions every single time. Real oversight on their part - clearly the developers aren’t using this card
Stupid login policy 2/5
The mandatory security question challenge makes logging in to check balances etc. take far longer than it should. It’s a stupid policy that no other bank uses.
Login so cumbersome 1/5
Never seen a bank mobile app ask you to answer security questions EVERY TIME you log in. What a time waster
By very ennoyed user
It’s incredible how annoying a not-well-developed app can be!!! Every time one signs up it asks for password and secure questions. One activates Touch-ID, it still asks secure questions!!! Invest some time and money and develop something good. It feels like a child created app!!! Shame!!! I think app is on its way to trash can !!!
I have setup my finger print, nevertheless it asks for my password every time. Besides, It asks me to confirm my identity either using my secure questions or by text message every time. It is frustrating.