Slow, Needs Improvement!!! 1/5
I was using this app just to browse for books and stuff. Regardless if I’m using the Wi-Fi or cellular network, this app is running super duper slow like it’s doing nothing. This app is acting worthless and someone needs to step in and fix up all the issues with this app.
Beyond Expectations 5/5
By Chris J from LA
I don’t understand why there are a lot of problems with the app. But if there is, I haven’t stumbled upon any of them.
I simply downloaded the app in order for me to check if a certain book is currently at a specific location or to check when a new book will be released.
It’s no Amazon, so I don’t set high expectations to an already superior book store. Barnes&Noble is the best of the best.
I hope this is of help to anyone looking for an honest, frank, and sincere opinion.
The app is VERY slow. 2/5
A web browser posing as an application 1/5
If you attempt to use this app on iPhone right now, the menu doesn’t work, the page is filled with code. The app is unusable and I’m attempting to break away from Amazon, as their customer service is the worst.
I hope this gets resolved soon.
Coders, test your code. This should be an embarrassment.
Worst App Ever 1/5
By Bawk bawk 19
There comes a point when bad service can no longer be tolerated. I've held on since this is the last bookstore to offer variety. Recently I put books in my cart, go to browse and come back to my cart to find it empty. I have tried everything to resolve this issue. The only thing I can do is no longer purchase from this establishment since they obviously don't want to make the app usable.
Very slow 1/5
Most of the time when I search for a book it loads for an entirety and I have to reload the app. I would suggest they make some improvements so it’s actually useable. The real life stores are fun to visit like a readers toys r us. So the app should at least live up to it a little.
This app is not good 1/5
Installed this app, then deleted it about 5 minutes later. Navigation is terrible. I tried to dismiss it by thinking I could manage through it somehow, but the final straw was not being able to select my state in drop down menu to add shipping address. You just lost a purchase.
So bad , so slow. Just go buy in eBay , so much cheaper.
Poor Ap 1/5
Doesn’t recognize my security question answer. Doesn’t recognize my email. Screen freezes so deleted the ap and reinstalled. No change. What’s up with this? Frustrated. Will stay with ordering from Amazon.
Don’t Like 2/5
Downloaded the app and logged in just fine, but the problem I found was, I kept getting this message stating that “Barnes and Noble is unable to access about in the app.” I’d be fine with having the alert once, but every time I search or go back gets annoying.
I love their stores but the app makes me want to never shop there again. It fails to load at least 2 of every 3 visits.
Guys! This “me too” attempt is making you look bad.
Horrible App 1/5
By Dj Whizlam
The app just runs forever when you search for a book, and it doesn’t make sense why this hasn’t been fixed.
Horribly slow and search function doesn’t work 1/5
By Irritated in Afghanistan
Despite great internet service and exact names of products, this app is slow and inaccurate. Also, why isn’t there better tracking of the in-store stock. Such a shame for a great business. Get with the times BN.
iPhone X 1/5
I’ll give you a 5 star review once the app is updated to support the iPhone X!
Crashes, timeouts, and log-outs 1/5
By The 902
Absolutely ridiculous that I have to sign in every time I open the app. This needs some major improvements. I’d hate to support Amazon, but B&N makes it so hard sometimes.
Will Always Prefer B&N to Amazon 2/5
Barnes and Noble—I adore your company and do my best to support it in every way that I can; but it is sad to see such a poor quality app, and a mediocre website. Improving the quality of your online presence might just help in the fight against Amazon. I will always purchase all of my writing and reading needs from you, whether in store or online, but I can say it would be far more convenient to have a more streamlined way to order online.
By The onion lord
Horribly slow 1/5
For such a large company I’m shocked with how slow this app is or doesn’t work at all. It is very frustrating as a user.
The app is great with this format 4/5
This format is great but there is room for improvement. The wishlists can’t be deleted which is quite a nuisance because in just want to have my personally made lists not the default wishlist. Another issue I have is with the recommendations they are completely random and have nothing to do with any of the items on my wishlists.
Sucky App for Apple 1/5
By Gilberto Estrada
This app is useless! Nook app to read books, another app to listen to audio and yet another to purchase books....ohhhh wait...it doesn't support digital content?! Seriously?! Why cant one app do it all?! Android version does...ridiculous.
Can't buy digital content! 1/5
Why would you create an app that does not allow the user to purchase a digital book? I am using a digital device. I want a digital book. I can't buy one on this app. I am amazed.
Worst App Ever 😤😤 1/5
Barnes and Noble headquarters you do know we in the 21st century and things are study changing but this app has not.. This app is very slow, crashes, and sometimes does not even open up. You have to keep putting in your user name and password every time you log in.. WHY?!? Where is the Touch ID? And How come you can not store your membership card on the app where it’s accessible at all times?!? I pay $25 a year but what need to work doesn’t work. Some people don’t have time to run to the store or go through the long process of online. The app is personal and suppose to be easy.. Fix this App!!!
App delivers search results & that’s it 1/5
Ran a search on a few titles and app returned search results. When I clicked a title, the app didn’t load anything. It just hung there.
BN needs an overhaul online 1/5
The web page is slow. Errors and timeouts.
The app is slow.
Information is organized poorly. Tons of clicks to manage your account. Order history is unclear in the summary page and requires you to click on individual orders to find basic info.
Searches return too many irrelevant results or show out of stock items.
Other bonehead moves such as limiting the amount of gift cards that can be used and not letting them be combined online. Memberships that only give discounts in store.
It's like they want Amazon to force them out of business.
4 Starts 4/5
I would rate this app four stars, mainly because it sometimes logs me out and I have to constantly log back in. Other than that it’s a very great app!!
Frustrating, I will never buy or browse using app 1/5
I can’t believe how terrible this app is. I need to buy a book and thought I’d give BN some business but this app is so frustrating, I cannot buy anything. Please get an app worth using.
Very bad.... super slow....but nice interface.... 1/5
App is SUPER slow, lags a lot with the “thinking/refreshing circle”.
Other than that issue I haven’t found any other problems yet. This could be a 5 Star app if there wasn’t the slow/lag problems. I would use it all the time, but until then I’ll just go to the store 5 blocks away.
Also, why don’t you have the same prices in store that are on your website?.... and why don’t you match your own online prices in store ???
Please update this app so I can use it a lot more and then I’ll make you money by buying stuff from you!
I love B&N, but when you change the app format to looking like the website, it’s not fun anymore! Got a notification like o had an email, but it pops up as the website & there’s not a dang notification anywhere to be found!
Is it really an app? 1/5
It loads and looks like a website which is terrible for the phone. No quick access buttons or scaled search results. Search function truncates valid search terms. Cursor in search box doesn't align with typed text. Displayed results page is a stack of images and overlapping text along with left/right column text that's not scaled properly. Really unusable.
What happened to this app? 1/5
Went to my app & it comes up like a computer page. Everything is super small print. What is the point of having the app? I deleted it & reloaded, still too hard to read on an iPhone. Deleting for good.
When I open the app... 1/5
I get lead to the full site, not the app. It’s rather annoying. I have a message that needs to be cleared, and trying to navigate the full site is terrible.
Bring App Back!! 1/5
I used to use this app all the time. Since the update, it’s now just their webpage, which isn’t user friendly on my phone. I probably won’t use it as a result and if I don’t I’ll also cancel my membership. I love you B&N but you need to make this an actual app, not just your website!!
Basically just redirects you to the website. 1/5
If all their app does now is bring everything to a screeching halt with an annoying "save 15%" pop-up and then redirect you to their website, what do we need the app for? We can just bookmark the web page. #deleted
Seriously? No nook books?! 2/5
C’mon. You can do better than this.
The absolute slowest app in existence 1/5
I have never ever experienced an app this slow since I've owned an iPhone. It's faster for me to go on the chrome browser app and search on the website. Super disappointed
It even does not allow me to log in. 1/5
It just hangs.
Listen to your costumers 1/5
I do not wish to log in every time I launch the app; and I do not wish to exit the app every time I track an order because there is no way to go back. This app is slow and it makes me feel as if I am using an iPhone 3 in this day and age. The lag is madness to say the least.
Doesn’t work 1/5
Every time you click on the book it will say that the page is loading but never opens. How are people suppose to shop and look at books if nothing will open in the app?
Could be better 2/5
I don't like that it doesn't keep me signed in. It keeps giving me an error message. It’s easier just to use web browser on phone.
Technical issues 1/5
So many technical issues with crashing and loading ones on the app it’s ridiculous I’ll just use amazon
Frozen app. This app needs work. Great idea. Inadequate implementation. 1/5
Not worth the space on your phone 1/5
By Final request
This app is very slow, and not full featured. You're better off going to the website, which is nearly just as bad.
Terrible app 1/5
By Jahisha Ramirez
i was only able to open the app twice and it wouldn't load/work after that. i would open the app and it just stayed at the opening screen and didn't do anything else. i deleted the app redownloaded it and it still didn't even open i tried closing the app page nothing helped.
i have a iphone 6s if that makes any difference
Really worthless 1/5
This is an app that won’t allow you to purchase e-books. It’s like they wanted an app but didn’t know what it’s supposed to do. It’s laughable really.
Horrible but potential 1/5
By Clang ’N’ Bang
This app NEVER NEVER works...crashes all the time and takes forever to load a page or the app just won’t work at all.
When it does, it’s pretty sweet though. Hope they can fix it
Terrible App 1/5
This app is painfully slow to load. The B&N website has always been somewhat terrible as well but this app is complete garbage. Any time I click on a book it takes a good 5 min at least to load. 5 MIN!! I'm better off getting in my car and driving to the closest store!
Fix this application 1/5
This application needs to be scrapped and start over. This ap fails to work every time I attempt to use it. I can get to the books and accessories 10xs faster on Amazon.com. I have tried to give this application and this company my business.
the app cant recognized my password. i tried using the browser it works. this doesnt make sense
Doesn't work 1/5
Just became a Barnes & Noble online customer via my laptop but cannot log on via the phone app. I'll just go back to Amazon
So sorry this is so bad 1/5
I wanted to do more local shopping, so I got a B&N card and went to the web site today.
The app is confusing, the search function is almost useless, it crashes with no provocation, and it took me 4-5 times to get an order to go through. I finally went to the web site to get the order to send.
I suppose I'll go back to Amazon for my book fix. It's ever so much simpler.