Doesn't work 1/5
Terrible app. I'd like to buy books from someplace other than Amazon (and use my BN membership), but this app is completely ineffective.
Best packaging 5/5
By alpaca + vicuna
Great deals and book packaging well-done.
App repairs please! 1/5
By Tip to help
Compatible with wallet ? Nope sure isn't.
Internal error message is all I see
Very Poor App 1/5
Crashes every time I try to sign into my account and is super slow.
No thanks. 1/5
It's unreal how terrible this app is. It constantly glitches, freezes, and doesn't accept or remember info (like passwords and member numbers). I tried to deal with it, but it's unusable. Just use the mobile or desktop site!
terrible app! 1/5
This app crashes right after you log in. I have tried deleting it and reinstalling but that does not work either. If you have a portable device you should be able to browse it without having to access it by the web browser.
Digital app can't make digital purchases! Pretty worthless. 1/5
I read most books using a nook app. I think it's kind of silly that B&N's app doesn't allow digital purchases! I still have to use a web browser to buy nook books digitally. I really have no reason to use the app that can't purchase digital books.
Zero Stars 1/5
Worst app ever. The mobile app is equally frustrating. I've wasted an hour loading a gift card onto my account. Still work. And I can't purchase anything because I get an error message when I try. It's almost like BN has given up. Time to bow out. They obviously do not care about their customer experience. Pathetic.
No point in this app 1/5
Memberships beware it will often not reflect membership discounts on purchase. In general will refer you to the full site which is glitchy on a cell phone and then send you back to the app in an endless loop to unresolved time wasting frustration.
Buggy poorly written app 1/5
Stick with online version, this gets very confused during checkout, don't bother
Easy To Use! 5/5
Barnes and Noble has good prices and discounts for awesome books and manga!
This app is junk 1/5
This is extremely difficult to use, it's slow, and it makes it almost impossible to spend my money with Barnes & Noble. I am beyond frustrated with this app!
Literally unusable 1/5
It's appalling that a major retailer has an app that is so profoundly broken. The only reason you would use this is to try to avoid their website, which is equally shameful. Glitchy, dead-ends into error messages constantly, just incredibly time-wasting and poor. I've been trying for two days to checkout in order to redeem a $20 gift card I was given as an Xmas gift. At this point I'm just trying out of stubbornness. The worst.
Horrible app 1/5
By everybody's doll
Won't open, can't access my account horrible app
Worst app I have ever used 1/5
It is extremely difficult to even access it and when I do, it only wants to give error messages. On another note, I purchased a Nook when they first came out and it kept freezing up. I finally gave up because the customer service was so poor. Again with this, nonexistent customer service. If I didn't have a Barnes and Noble store in town, I wouldn't be able to buy anything at Barnes and Noble at all. Are they trying to go out of business?
Awful app very slow
Not as good as website 1/5
I got this app to access my membership card, but have no way of finding a card or my membership number.
Just like the other reviews... this app is super slow 2/5
Me: This app can't be that bad...
App: Takes a literal minuet to load something.
Great store terrible app 1/5
By Frank hates this app
I love Barnes and nobles but this app is atrocious. It constantly freezes, when it is not freezing it is still very slow.
What on earth did you guys do to your app. This is terrible. I mean it wasn't fantastic before, but I'm positive this is now the worst shopping app I have every used. In fact I couldn't even use it because it's so horribly slow and laggy. This needs fixed.
Between this app and the mobile site, they are about absolutely terrible. Items disappear out of your basket as you're trying to shop, reappear after you've added back another copy, and endless "unexpected errors". It's literally impossible to spend money with this broken system.
Not able to afford a good app 1/5
I can't even go through the checkout process because this app has some sort of "server error" in which I have to exit the app to try again and again.
Pretty much worthless 1/5
I've never rated an app before, but I'm not even able to place an order on this one. I deleted and reinstalled it and got further than previous attempts but still no luck.
This whole app needs re-done!
I've given up a number of times 1/5
I can't count the number of times I've given up on an order because of the the glitches I experience in this app. PLEASE GIVE US A FUNCTIONAL SHOPPING APP.
Fix your app 1/5
You're losing $$ B&N.
I can't even get logged in and the app boots me out. Uninstalled and reinstalled it. Restarted my phone.
Nope. It's all you!
I'll go buy my books elsewhere.
By #1 ?
Unbelievably slow and it always takes me multiple tries to place my order.
App crashed at checkout 1/5
By Al Kohallek
Do the people who run this company even use the app? It's horrible! Did my order go through? There is no way to tell.
Inferior app 1/5
Inferior app and unfortunate. You can look for books on app so there's that
I am unable apple to login to my Barnes and Noble account using this app. I tried deleting and reinstalling the app with same dismal results. I even changed my password and was unable to log in using the app. I verified my username and password were correct by successfully logging into my account on both my laptop, and by going to the full website on my iPhone. I do not recommend this app until B&N issues a fix.
Sub-par app works, for the most part. 3/5
As it was for a Christmas gift, and we all use the same Amazon account in my family, I had to use the direct Barnes and Noble app to get a book for my dad. After seeing the abominable reviews this app had, I was tensed up and ready for the worst once I fired this app up. And, in all honesty, it wasn't THAT bad. Nothing terrible beyond a single minor glitch happened to me while checking out. The load times are slow, but not UNBEARABLE. It worked for this one shot order, but unless B&N makes some major updates to this thing, I could see it being the first app to go when I run out of memory on my phone.
Glitchy to the max 2/5
Love to order books, have a terrible time doing it. Too many glitches, crashes, freezing, and menus not loading. Not to mention trying to sign in and then the app crashing as soon as I hit the login button. Please update this app ASAP. Or higher some better app managers.
Slow and steady 1/5
I've been a B&N member for years. This app has always been installed on every phone that I've owned. It's always been convenient to make list of books I want and check local stores for availability. However, as mentioned by others, it is slow no matter the phone. The website is much faster. Plus it often says the connection was lost even tho the internet works fine.
Add this unreliability to having to login every time and entering your zip code to check local store, you can understand the low ratings. I have other apps the remember this info making it easier. I get frustrated and end up removing the app. They need to make a lot of improvements.
Constant Crashing! 1/5
Every time I try to sign in, the app crashes. It's obvious from the ratings that B&N isn't even paying attention! :( So disappointing.
Worst app ever 1/5
The app hardly work correct. It constantly lags and takes forever to load a new page. If you're going to make an app what is the point of it looking and acting like a webpage. I don't know the last time this thing was updated but it needs it badly.
This app is very slow. When it works at all. I expect better from Barnes and Noble.
Impossible to use 1/5
I tried to use the app for the first time in a number of months. I can't even log in! Input email and password, and app immediately closes.
Completely worthless app!
By Drum Of Coffee
I tried to create an account online so I could make some of my Christmas purchases. The 'Create Account' button doesn't even work. Downloaded the app, and the same exact problem. How can I even make my purchase without creating an account first? The whole point to online shopping is the convenience of not having to step foot inside the store.
Can't purchase Nook books 1/5
By Kawi Trane
Downloaded this app yesterday and was excited to be able to purchase Nook books, until I was prompted to go to the website to buy these because I could not do it through the app. Basically, the app doesn't support digital downloads. That is the only reason I downloaded the app, to be able to purchase content for my Nookbook. Please fix this!
I have attempted to open an account three times to have it keep crashing.
Really bad app that often doesn't work 1/5
I downloaded the app today because I signed up for a Barnes and Noble membership, and want to spend money on many books. Unfortunately, I already had to delete the app and re-install it 4 times! The app will freeze constantly. And even when it is working, it works slow. This is really unfortunate because I want to shop for and buy a lot of books. On a side note, the B&N telephone customer service is awful too. Very rude and incompetent and foreign. I was hung up on by one customer service rep.
Missing the only feature that I wanted 1/5
By grizzley atoms
I downloaded this when I noticed it says it supports Apple Wallet. The ONLY reason I wanted this app in hopes of being able to add my Barnes and Noble membership card to my Apple Wallet and lighten up my physical wallet. There doesn't seem to be a way to do it, and it's unclear where any support for Wallet actually exists.
The app is always crashing. I can never order a book via the mobile app. What is the purpose of the app if I can't order books?!
Terrible for shopping 😠 2/5
For browsing books it's ok. For shopping it's terrible. It's very slow, has loading errors, forgets your login, and when I tried to purchase a book it asked for my card security code (which is ok), but when I put it in nothing happened. Just use a computer. This app needs major work and whoever is in charge of maintaining this app needs a new job.
I love B&N, I have a membership and the website it awesome, but the app is so bad. It is beyond slow in both data and wifi plus boots you off if it doesn't feel like searching. Seriously... it feels like it says, "I don't feel like it right." I don't understand why my favorite store is also the worst app on my phone.
Awfully slow! 1/5
Its way too slow. It keeps logging me out of my account even when it clearly has the 'remember me' box checked off. Sometimes i cant even get the app to open. And when it does open, i cant do anything else, because its loading for hours. Eventually I get off the app. Please fix it.
Looks and feels like a web app. 1/5
If I wanted a web app, I'd use your mobile website. This looks even worse than before the update, plus it's now unacceptably slow.
Give me the native iOS look and feel or pull the app from the App Store. Until then, 1 star.
Also, I can't log into the app nor your mobile website because the page thinks my password doesn't meet the password requirements. This happens whether I type in my password or copy/paste it in. I am mysteriously able to log in to the desktop website, though.
Horrible. Can't sign in 1/5
Horrible app. Can't sign in to my account. I know my password is correct. I can log into the full site but not on mobile or through the app.