Virtually unusable 1/5
While I appreciate the need to keep the application secure, the need to constantly re-enter my password — while disabling the ability to paste text into the password field — makes the app unusable, especially to anyone who uses password management software to create and store highly-complex passwords. This makes no sense, in terms of account security, and all-but-ensures that I have to take my business elsewhere.
Great bookstore! Terrible app! 1/5
Bugs galore and crashes without warning. Please fix!
Very poor job 2/5
By e s t h e r
How many sales had Barnes and Noble lost because it's app functions so poorly? Millions I think, extrapolating from my own experience. And how does such a big company fail to resolve these problems? Incredible incompetence at the top, though they are probably paid millions. The app freezes half the time, and it has inconsistent login scenarios requiring multiple logins if you pick the wrong access point for what you want. It's sad for those of us who don't want to give up everything to Amszon.
Terrible app 1/5
This app keeps crashing and does not connect to internet
Getting better... 3/5
Still feels like a web app, but it's much better than before.
1.) Touch ID support!!! Lack of this is unacceptable.
3.) Get rid of the splash screen, that's a HIG violation.
Still Crashing. Still Slow 1/5
Everything is the same, but just looks prettier. I appreciate the new look. However, it is still slow and crashes often.
Please incorporate Touch ID sign-in, or at the very least have the "Remember me" sign-in actually work. I always have to sign in, even if I checked "Remember me"
Good design but painfully slow 2/5
By Weather pain
I like the design and feel of the new update but when clicking on things and putting items in your cart, the app is painfully slow. Once the speed of the app is fixed, I'll be pretty satisfied.
One of the worst apps I have tried to use. I now buy my books on Amazon app instead.
Useless lately 1/5
By Drumming in the Dark
Have used the app happily for several years, but recently it's essentially useless. Any search attempted from the opening page leads to a blank screen. Sad!
Worst app of all time, maybe ever 1/5
If the app even opens, which it may not, you can not view any books or search for any books. In fact, you can't do anything without the app completely destroying itself. Big fail
No complaints 3/5
By Rachel Harrell
Ever since I've downloaded the app, it's worked for me. I've kept it regularly updated and had absolutely no problems. I'll continue to use and recommend this app.
Works fine for me 5/5
I loaded the app to my iPhone6 this afternoon and was able to easily login to my account and order a book.
Login Crash 1/5
App crashes when I try to login.
No Nook Purchases 1/5
Can't purchase digital content through app
I love BN with everything in me. However, here recently I have trouble with logging into my own account. I even tried "forgot your password" just to see if it would log me in. Unfortunately, it won't allow me. It says my email is unreadable. I even noticed when I try to confirm my email. My email is in foreign symbols. I'm not sure how that is possible. I even deleted BN app off my phone, and it still does the same thing. I hope the problem gets fixed, because I was in the process of ordering Harry Potter Hardcover Boxed Set: Books 1-7. It's cheaper online than in store, but now I cannot order. I'm very unhappy!
By Angry angry student
YOU NEED A NEW DEVELOPER !! This is terrible and your yuzu app another failure ! I see amazon taking all your business
Bad app 1/5
This is a horrible app don't waste your time.
People at Barnes & Noble, either make an app that is usable and works or pull the app off the market all together. Thanks.
Buggy, very slow and irritating 2/5
Buggy, very slow and irritating. Even the store locator map doesn't work normally
Diabolically bad 1/5
Right now this App is simply a white screen that I cannot escape from. I am trying to support B&N but this app and the equally useless website are pushing me very strongly to Amazon which is dramatically superior in every way, how can Amazon be better at finding books than B&N? Don't know but it is....,
One star because I like the concept but app won't even open :/
Worst shopping app ever 1/5
Can't login. Can't purchase. Holy cow this app is a piece of garbage. Trying to use gift cards before they are out of business. Angry at people who gave them to me -- who shops here anymore?!?
No way to go back 1/5
I wanted to purchase a book with a gift card I got and although it was only for $10 I ended up with over $100 in my cart cause I liked the discount I was getting. I was unable to go back and edit now stuck and can't continue cause I hit the wrong button. Don't want to go to Amazon, nothing bad, just want to support a local store and I need the book, so I have to do Amazon. Can't make it to he store before book club :0( Sorry BN you need to fix this it would help your mobile presence
Really laggy. Needs a new look. One that doesn't look like a website. Please update IMMEDIATELY!
Password doesn't match 1/5
The app will not let me sign into my account. What good is an app if I have to open my browser to sign in and order from? Not worth it in my opinion.
What a pointless app 1/5
Why even create an app that you can't purchase eBooks through?
Can't actually order books... 1/5
App is very good for looking up books, but the last 6-12 months any time I try to order I get hung up on the credit card info page, and have to go to a computer and order there. At least it's free...
By Frances A.R
I got the app because the website didn't work well for me. However, the app is glitchy, and it's almost exactly like the website. I kept getting an error message every time I went to submit my order. I had to disconnect my phone from the wifi and restart my router just to get it to work. Also, every time I exit the app, I have to sign in again, which is really inconvenient. You're better off actually going to the store than trying to use the app.
Doesn't work 1/5
Terrible app. I'd like to buy books from someplace other than Amazon (and use my BN membership), but this app is completely ineffective.
Best packaging 5/5
By alpaca + vicuna
Great deals and book packaging well-done.
App repairs please! 1/5
By Tip to help
Compatible with wallet ? Nope sure isn't.
Internal error message is all I see
Very Poor App 1/5
Crashes every time I try to sign into my account and is super slow.
No thanks. 1/5
It's unreal how terrible this app is. It constantly glitches, freezes, and doesn't accept or remember info (like passwords and member numbers). I tried to deal with it, but it's unusable. Just use the mobile or desktop site!
terrible app! 1/5
This app crashes right after you log in. I have tried deleting it and reinstalling but that does not work either. If you have a portable device you should be able to browse it without having to access it by the web browser.
Digital app can't make digital purchases! Pretty worthless. 1/5
I read most books using a nook app. I think it's kind of silly that B&N's app doesn't allow digital purchases! I still have to use a web browser to buy nook books digitally. I really have no reason to use the app that can't purchase digital books.
Zero Stars 1/5
Worst app ever. The mobile app is equally frustrating. I've wasted an hour loading a gift card onto my account. Still work. And I can't purchase anything because I get an error message when I try. It's almost like BN has given up. Time to bow out. They obviously do not care about their customer experience. Pathetic.
No point in this app 1/5
Memberships beware it will often not reflect membership discounts on purchase. In general will refer you to the full site which is glitchy on a cell phone and then send you back to the app in an endless loop to unresolved time wasting frustration.
Buggy poorly written app 1/5
Stick with online version, this gets very confused during checkout, don't bother
Easy To Use! 5/5
Barnes and Noble has good prices and discounts for awesome books and manga!
This app is junk 1/5
This is extremely difficult to use, it's slow, and it makes it almost impossible to spend my money with Barnes & Noble. I am beyond frustrated with this app!
Literally unusable 1/5
It's appalling that a major retailer has an app that is so profoundly broken. The only reason you would use this is to try to avoid their website, which is equally shameful. Glitchy, dead-ends into error messages constantly, just incredibly time-wasting and poor. I've been trying for two days to checkout in order to redeem a $20 gift card I was given as an Xmas gift. At this point I'm just trying out of stubbornness. The worst.
Horrible app 1/5
By everybody's doll
Won't open, can't access my account horrible app
Worst app I have ever used 1/5
It is extremely difficult to even access it and when I do, it only wants to give error messages. On another note, I purchased a Nook when they first came out and it kept freezing up. I finally gave up because the customer service was so poor. Again with this, nonexistent customer service. If I didn't have a Barnes and Noble store in town, I wouldn't be able to buy anything at Barnes and Noble at all. Are they trying to go out of business?
Awful app very slow
Not as good as website 1/5
I got this app to access my membership card, but have no way of finding a card or my membership number.
Just like the other reviews... this app is super slow 2/5
Me: This app can't be that bad...
App: Takes a literal minuet to load something.
Great store terrible app 1/5
By Frank hates this app
I love Barnes and nobles but this app is atrocious. It constantly freezes, when it is not freezing it is still very slow.
What on earth did you guys do to your app. This is terrible. I mean it wasn't fantastic before, but I'm positive this is now the worst shopping app I have every used. In fact I couldn't even use it because it's so horribly slow and laggy. This needs fixed.
Between this app and the mobile site, they are about absolutely terrible. Items disappear out of your basket as you're trying to shop, reappear after you've added back another copy, and endless "unexpected errors". It's literally impossible to spend money with this broken system.