Always great! 5/5
Food is always quick and hot and I love that I can track it coming.
Horrible if you’re at a Hotel 1/5
If you’re staying at a hotel AVOID using BiteSquad or Doorstep. Fine for residential service, but horrible for hotels. It’s better to use UBEReats. Orders will be left on the floor..their customer service is terrible. Will not use them again while traveling
Worked as Advertised 5/5
Big help for busy families 5/5
Some nights are just too busy for me to cook for my family, and Bite Squad to the rescue! Most of our favorite restaurants uses Bite Squad. They app is so easy to use and the drivers are neat and nice. We are also finding out about new restaurants via the Bite Squad app.
Why can’t we tip at delivery time? 4/5
I prefer to tip in cash. I also prefer to have the option to not tip if the service isn’t as expected or promised. So why do I have to tip to place the order?
This first delivery was fantastic, and I have no problem with the tip. What if the next time it is a problem?
Not sure I would use this app again.
Yippee...Bite Squad on the way 5/5
Fast, easy and courteous drivers...plus food was hot and yummy!
I had two bad experiences with this service. I think they need to do a better job of communicating with the restaurants they work with because they don’t know if they are open or not. They did take care of me the first time something went wrong (they were short drivers and took about 2 or more hours to get my food) but with the second time I was only given an apology and a waste of hours of my time and my stomach empty. My feedback to the owners would be when you screw up, take care of your customers. As well, have a grip on who is open or not, don’t let an hour go by then think something is up. Other apps I used for similar service were excellent. Eat32 is great, only problem is they aren’t in Memphis. To me, this is not worth all that can go wrong when trying to order something through here, I just call the restaurants and pick up the food now.
Great service 👍👍 5/5
I’ve been using this service for a while now and I’ve been happy with my service.
My driver tonight was awesome too because she checked to make sure I had everything and even waited for another meal that the restaurant missed. Happy kids, happy momma!!!😀😀😀😀
The best food delivery service, by far 4/5
The app can be a little quirky, but the service is excellent. In my area, there are 5 or 6 food delivery companies, and I’ve tried them all (Except GrubHub, because they don’t want my business). Bite Squad drivers are always affable, and estimated delivery times are almost always close to reality. On those rare occasions when something goes wrong, Bite Squad is always proactive about making things right. I’ve probably ordered from Bite Squad 40 or more times, and I’ve never come away with a bad taste in my mouth. Pun intended. Some of the restaurants definitely charge unreasonable delivery fees, but the answer to that is simple - order from a different restaurant.
Regarding the app, the most persistent problem is missing menu options. For example, a menu description might say that a certain item includes 2 side items, but the app only gives the option to select 1. The workaround is simple - just put the second side item in the comments. That has always worked for me. I’ve never really had any more serious problems with the app. I have watched the app get better over time, and I see no reason to expect that the refinements won’t continue.
I realize the review is supposed to address only the app, but since the app is only used to access the service, I chose to review both. I hope it’s helpful.
Great service 5/5
By travis ballenger
I was a little hesitant to use the app at first because it wasn't Uber eats, which I am accustomed to in Atlanta; however, I am glad I did use the app. I love being able to watch my order from the time I order it until it arrives at my door! Service is GREAT!!! I love it!
Exceeded my expectations 5/5
Food was delivered faster than if we had eaten at the restaurant. Love the GPS tracking to see where the driver is. Everything was there and hot. Great, great experience.
Over 1 hour delay 1/5
By mnpls eater
Terrible service over one hour delay multiple times I have used this service. I have called the restaurants multiple times while waiting and they always tell me the food has been ready and sitting there waiting for the driver. There was no one to call to get this addressed while we waited with hungry bellies! Bite squad is a scam.
When they’re good it’s 5 stars but I’ve had 2-3 really bad deliveries in 2017 so on average - it’s average.
Great Service ! 5/5
By Immah Gee💋
Use them all the time , GREAT SERVICE , great drivers . Only one time did SHARKS mess up my order & not want to replace it ; but byte squad had my back ! But OVERALL GOOD SATISFACTION 👍🏾👍🏾
Great experience 5/5
This is our second time ordering with Bite Squad and we had an great experience. We are a busy family of 4 and dinner after a long day of work, is sometimes a grueling task. We are so happy that bite squad is in the area and that they are adding more of our favorite local restaurants for delivery. Keep up the amazing work. We will be highly considering the monthly plan.
Great Service 5/5
This is SO great!! I can get sushi delivered and with 4 kiddos at home this is the best. All the drivers have been so friendly!
Great experience ! 5/5
I was impressed my food was still hot, great job
So very Thankful for your service!!! 5/5
I wish I would have known about the service sooner!!! Easy to use and most importantly great service!
We love it! 5/5
Although there are some obvious opportunities for user interface improvements, they still get 5 stars for a few reasons.
1) The drivers are nice af!
2) Order tracking via the app and text.
3) You can tip your driver when you order and avoid any kind of additional transaction when they deliver.
4) You can tip the kitchen staff in the app if you’re one of those “extra” people who never order anything the way it’s listed on the menu.
LOVE LOVE LOVE 5/5
I love using bitesquad when I’m at home and at my office!
The only flaw is the amount of restaurants in my area that don’t work with the app!
Bite squad delivery 5/5
My first delivery experience was professional and fast. I love the convenience of not leaving my home and the food arriving at my front door “hot”. The deliver lady was very nice and prompt. Love the app letting me know the progress of my food upon delivery.
Fast, Friendly, Cheap Delivery 5/5
This is the BEST delivery service in Hawai’i and puts Postmates to shame. I’ve utilized this business over 20 times and the only issue I’ve ever had was fixed immediately and professionally which makes me respect them even more. The restaurant selection is great and they’re always adding new and interesting places! App is easy to navigate and the prices are the lowest in my area (well now I don’t care about the price since I use it so much I got the monthly plan)! Food is always hot when it arrives and the delivery is usually always around the delivery window (or earlier!)
By Ehenson 02
I have had nothing but good from this company. The only negative thing I can say is that I wish there was more restaurants offered.
Not usable by the blind 1/5
Make your app accessible to blind and low vision folks using voiceover.
A better food experience. 5/5
I see a lot of complaints and I think they are probably legitimate but it would be easily fixed with better logistics and maybe more drivers as I have experienced some similar though not as drastic issues and have always been adequately taken care of with discounted orders next go around. Lately I haven’t had any complaints as far as time or any missing items (only happened once). A big recommendation would be for all parties; consumers, restaurants and bite squad: “Stop putting items on the menu/ordering items on menu that will not travel well” it just is aggravating and is why as someone who has worked in the culinary industry for several years I simply avoid. This is a great app but there will always be hiccups and need for improvement. That said this is a great app for when I am just to tired to cook or don’t have time and know it will be a bit before I can eat. It is a hundred thousand times better than chef shuttle (at least from a consumer stand point).
Scared at first😳 5/5
I was scared to try after reading the reviews, but I had an amazing experience. Fast and Friendly. I’ll definitely use again.
Love it 5/5
Order through bitesquad like 3-4 times a week cause I'm a couch potato. Thank goodness for bitesquad
Love this app 5/5
More choices than Grub Hub. Love the tracking capability.
Best delivery service 5/5
The orders are easy to place, always accurate, drivers are professional....love the tracking ability on the app. Love Bite Squad!!!
Excellent delivery service!! 5/5
My first time to use this service and I love that you can see where the driver is and when the food is cooking! Will definitely use them again!
I have ordered quite a few times and they always seem to forget something. Condiments, plastic silverware or dips. They don’t seem to check the accuracy of any of their orders. All the while they charge a 4.99 delivery fee and an additional small order fee that they bundle under taxes. Seriously use any other company in your area.
By Rory McCormick
VERY easy to use, easy to follow your order, and very prompt!
Great Service, Fast Delivery 5/5
The app was very easy to use. I was able to track my order all the way through. I received a text telling me the driver was close. The driver was very pleasant and courteous. I will definitely use Bite Squad again!
My Heros 5/5
By from the boondocks
We live out on Beaver Lake. No pizza places will even deliver out here. Bite Squad delivered the correct order faster than predicted and still hot! We love it and will absolutely use again!!!
Nice concept bad service 1/5
We have used this app several times (after recommending it to several people). Every time we've had issues. 100% of the time the order was wrong. The food has been cold and took two hours. Called the restaurant and was informed they had the order ready in 20 min. We were convinced the driver was on a joy ride. For the costs with delivery and taxes/fees it's just not worth it.
This app is easy to use and functionality is great and super easy to track the food/delivery process!!! Glad I heard of this.
Delivered early! 5/5
My first order was 30 minutes late. I received $4.99 off my next order. It was delivered 20 minutes earlier than expected!!
This was our first time using Bite Squad and to say the least I was skeptical to use a service like this. But to the contrary, it was an awesome experience. Our food was correct and the delivery was spot on! The driver was very nice. Will definitely use again! Thank you!!
Needs improvement 2/5
The app works fine but it is missing key features. For quality assurance I think it should have somewhere to easily rate the drivers and restaurants after each order. Also, the tipping situation is weird. Why am I tipping bite squad admin, staff, kitchen or anybody but the driver? And why does the app pretend tipping is mandatory? I can only enter an “Other” amount after scrolling to the bottom. I like to tip AFTER, based on the quality of service.
The driver’s skill is inconsistent with bitesquad. Every job requires skill and I am about 50/50 on my good/bad driver experiences. The good ones deliver hot food to the door on time with a smile. The bad ones don’t read the special instructions, call a bunch of times lost, can’t find the door and deliver cool and cold food.
My suggestions: let customers rate, pay drivers well or good drivers more, cut the bad drivers, don’t over schedule drivers and when you make a mistake send goodies (sweets and coupons within customer’s dietary boundaries).
P.S. If bitesquad wants to start a premium service where you pay more for 5 star service I will sign up.
Terrible customer support. 1/5
5 support requests. 1 response. Food was cold. Absolute garbage customer support. Told me they were still tracking for on time.
Except they weren’t. They were an hour late.
By Which building?
Worth the hour wait! The delivery drivers etiquette was superb. Almost droid like, and just perfect customer service.
Love it! 5/5
Awesome app, awesome service! Driver was very friendly and brought our food in a timely manner.... with a smile. Even got a nice email from Hope in customer service to ask about my experience. Would definitely recommend to all.
2nd time definitely is the "charm... right? 2/5
2nd time blame on me. I previously ordered through bite squad my first time probably late 2016. Second time because they had a decent price on delivery for a specific restaurant my husband and I wanted food from. Ordering on the app was fairly good. Definitely need to update their UI as it seems pretty dated and not super intuitive.
Anyways, fast forward to earlier this week when me and husband needed lunch since we both were WFH one day this week, and I placed an order around 11:30-11:40am with an estimated time around 1:10pm. I looked at it, like wow - pretty long over estimate. I'm sure it will come sooner than that since the restaurant was only a mile away.
I even took a shower, washed my hair and got dressed - I left my husband my phone in case they called. Nothing. My order was still sitting on status "in queue to send to restaurant". I was even rushing my shower to make sure we didn't miss any calls or texts.
I gave them benefit of the doubt and said, well, let's wait another 15-20 mins, maybe the status is just stuck and there might be a glitch?
Nope. After 20 mins extra wait (with over an hour of waiting already) my husband became hangry and decided to give up. He actually drove there to pick up lunch, since I couldn't leave the house. Time is money ladies and gents.
I was so in awe, I just couldn't believe my eyes. My order was still being attempted to be sent to the restaurant? I couldn't find a number to call so I sent an email to cancel. I wasn't worried about how long it took for them to respond because I can easily file a claim with my credit card if the charge was posted.
I don't know what they have going on, but they are severely lacking. Going right back to using Favor and Door Dash. Never using this worthless piece of app again. Trash.
Exceeded my expectations 5/5
By Amber Díor
This was my second time ordering from bite. The delivery was fast and the food was hot and delicious! What a great alternative to dining out. I’ll be ordering again!
Great app! 5/5
I’ve been using this app on a weekly basis. Very convenient! I can enjoy great food without having to leave my home. Service is always great!
I love it. 5/5
Service was very good, faster than I expected. The driver was extremely polite. Communication was also great, I was very impressed.
Have used them a few times.... 4/5
Thumbs up on service and details. I only wish they could get more places in my area, and of course, offer lower delivery fees!
Who doesn’t LOVE delivery 5/5
This App makes my life easier!!! I can chose from multiple restaurants, even fast food that does not normally deliver!
Great service! 5/5
Fast and quick service. Pleasant and cheerful delivery person! Would do again in a heartbeat!
Fraud and Scam 1/5
Let’s be honest this is not cheap, in comparison to going out to an actual restaurant.Even after a tip it’s cheaper to go to a restaurant. Or have the restaurant deliver it to you if it is an option. We gave this app a go, however we had some trouble on the road. Our orders would arrive two three hours late after the said delivery time. They deliver partial orders that you pay for. Food is always cold, smashed like they drive on Charlotte speedway and you just end up throwing away. Customer service is never helping or answering emails. On the last order we ended up calling our credit card company to get them to cancel our order and claim fraud due to our order not being delivered until the 3rd close to 4th hour after ordering, and after expressing our concerns with customer service and no help from them. We have placed fraud complaints not only with our credit card company’s, our bank, BBB, as well as other credited financial agencies. It’s really sad these people have no shame in collecting your money and not delivering what you paid for.