They are terrible. 1/5
By hungryand disappointed
What a terrible service. They have delivered the wrong food twice. And it takes forever. I will never use them again. Horrible.
The Absolute Worst Customer Service Imaginable. 1/5
Save yourself the headache if you have Postmates or Ubereats where you live use them. If they aren't there and this is your only option, then just don't. The App is a disaster. The customer service is horrendous, not only do they take hours to respond they stop replying when they don't have an answer. It's ridiculous. I've used them 3-4 times and every driver was great however I just read that they're splitting their tips with the restaurants. What kind of mess is that? My advice is just throw the whole app away, save yourself the headache and space on your phone.
Edit: Does the G stand for Gabriel? If so then no thanks. You're the same person that failed to help in the first place.
From great to Meh 2/5
Bite Squad was doing so well! And then a order you place takes 4 hours to arrive. And the food is cold. I had high hopes. I won't be using the services as often as I have in past. I'd rather go get it my self.
Great service, great app. 5/5
Works so well. One of the best delivery services I've ever used. App works great, too.
Great app! 5/5
This app is great and I use it all the time. You can easily track your order and the customer support is amazing.
payment makes no sense 1/5
By ShaoYu Huang
When you select tip, it automatically splits tip with restaurant. I'm paying tip for the driver since that's the person that actually delivers the food. Why would it split the tip with restaurant that did nothing to serve me. it's unfair for the driver, and i'm deleting this app. overpriced.
Finally! Or not ** (Edited) 1/5
Love this app! Easy to use, best restaurant options for the suburbs. You can track your order and know who's coming to your door. Happy to finally be keeping a delivery app on my phone.// ****Bitesquad recently pulled out of our area code. Not sure why, they didn't give a good explanation when I emailed so we're all pretty upset. ****
5 stars 5/5
Very solid app for ordering food!
Easy and convenient 5/5
I use this regularly because they have a good selection of restaurants and lower delivery fees than other companies. The app is simple to use. You can track the driver and it alerts you when they are almost at your door.
Super easy to use. Big fan!!!
Get this app 5/5
Definitely recommend! Great customer service!!!
Great service! 5/5
Love the folks at Bite Squad. I wish everyone could have food delivered to their door at the push of a button :)
The program is simple and easy to use.
The service is excellent and very fast.
The only problem is that there are no pictures for the food.
Excellent Service 5/5
Use them in Orlando, FL. One of the most economical delivery options, plus I have never had a problem with them. Highly recommend.
Friendlier and has more consistent service than other delivery services! 5/5
My recent experience was terrific. I will only be using bite squad from here on out. I've completely deleted all other food delivery apps! Your company is much friendlier and has more consistent service.
Efficient and Professional 5/5
I'm so glad that Bite Squad took over our local delivery company. It's way more efficient now and the employees look happier. I appreciate that Bite Squad actually employs their people instead of using random people. I also love the $10 monthly fee that allows us free deliveries within four miles. Hoping to have even more restaurants sign up for them in the future.
Horrible service. 1/5
Bite squad has gone down the drain. Had issues with all of my 7-8 most recent orders. They make excuses and they lie. I will be using Amazon restaurants or Uber eats from now on. Good riddance.
Hit or miss 2/5
The first time I ordered with them, they were fantastic. I thought I lucked out with a great food delivery service, however the next 2 times I used it... not so grand. It took 2 hours for the next time I used it. Took forever for them to put in the order, but at least my food came warm. Today I gave them the benefit of the doubt and used them again but it took over two hours and my food came cold! It was at the "double checking" status for 50 min so I can see why it came cold. Such a shame. I'll probably never use them again and look for other means.
Bad service 1/5
By Bubba used
Placed an order & requested no onions & tomatoes on 2 orders. Arrived with both. Ordered fajitas, asked for extra tortillas, arrived with not 1 tortilla.....
No attention to detail. 1 star for bringing the food.
Worst app ever 1/5
Have tried now 3 times to submit an order that fails then makes me enter everything again to include my credit card. Hope you get it fixed
Order says Delivered, I never received it... 1/5
I placed an order with Bite Squad at approximately 11:07 AM, it estimated time of arrival to be 40 minutes later. Amazing I was completely fine with that. It then changed to an hour and 20 minutes. That's not the part that concerns me. The app says my order was delivered, and I never received it. After calling the restaurant I was able to get bite squad's phone number. I spoke with a gentleman named Coleman, I explained the situation and wanted to find out what could have happened to my order. I was placed on a brief hold, shortly after he told me he spoke with the driver and that the order was in fact delivered to a woman in Haile plantation. Here's the problem I never saw their driver nor received my food. Coleman then stated he was not here so he cannot vouch one way or the other. He said he cannot say that I am lying but he can confirm that his driver delivered the food. I can do a step better I have a video camera on my front door step through the doorbell that shows no one ever delivered anything, with this much evidence against their driver I wouldn't even argue with the customer. This is something that could have been easily handled, after explaining that I have video footage is when I was offered to have the order redelivered and a five dollar credit to my account for my next order. Five dollars in essence means nothing to me the fact that if I did not have video footage and follow up on what was being said I would've lost $15 and never received any food and more than that I'm offended because it's implied that I was a liar. This type of service is unacceptable and not worth using. Uber eats will be delivering in Gainesville shortly along with many other delivery services hopefully with honest drivers. There is no need ever to be insulted like this.
Highly Disappointed 1/5
They sent me a coupon that did not work no one had access to this coupon at all and it still did not work I like the idea but it definitely dissatisfied and disappointed.
Not a fan 1/5
By Mason Woodruff
Regularly sends out coupons and promotional materials that never work. After spending 10-15 minutes putting an order together, the coupon never works. It's frustrating enough to cancel the order, delete the app, and finally leave a review.
Just placed my first and last order 1/5
Bite recently bought out the food delivery company in my city (which had just bought out the preceding food company. Three companies in about 5 years? Not a good sign of their stability as a business.) and sent out a coupon. I figured I'd give them a shot and placed an order. Which arrived missing an item. Also, the driver doesn't verify your identity when you open the door to accept your food, and they don't include a receipt, so you have no proof that they screwed you out of money. While I appreciate the improved driver tracking option, it's a moot point when you screw up my order. The old company may have been slow, but they never screwed up my order. And I placed dozens of orders with them.
Taking an hour to get my food, I learned that y food was sitting on the counter for 15 minutes before the driver even showed up. Then the restaurant being as lovely as they are, remade my food for me. I don't like that you don't have the option to contact your driver. Or to cancel your order, cause I would have. Feeling terrible that the restaurant has to stay open past close due to the driver not getting there. 0/10 would not recommend.
WARNING BE PREPARED TO WAIT FOR HOURS 1/5
By Daniel Peralto
Overpriced. Slow. Apathetic customer support. Don't do it
⚠️8/26 Update- They replied with 'we want to make it right email us'- just for advertising. I emailed them multiple times with no response. DO NOT USE THIS COMPANY!
Very Slow Delivery 3/5
I scheduled an order in the morning for 1:30, but as it got closer to delivery time, 1:30 kept getting pushed back until half an hour later!
This wasn't the first time this has happened. Out of all my orders, only one has come on time. This delivery app needs to work out some bugs or tighten up their system to keep the customer in mind.
Top choice delivery service 5/5
Definitely my top choice for food delivery. They have a large selection of options that they are consistently adding to. The delivery time is always reasonable considering the heavy traffic where I live. The drivers are friendly and professional. My favorite thing about the app is the tracker that shows where the driver is in route to you.
I've had it 1/5
Last 3 deliveries have been awful! Over 2 hours to get food and orders not in the bags. Looking to order from my home but Im not in the service area however literally an address 2 minutes away is which makes no sense and its walking distance from me!!
I made contact with the developer and he reassured me my previous experience was a misstep by their employee and he made it all right.
Best of the best 5/5
Who ever started this bites business thank you it's so convenient for me and my kids A+++++ in my books
Have been using them for months. They are faster and more efficient than any of the other delivery services. Recently they notified me of a free delivery b/c an order took longer than promised - I hadn't even noticed so it couldn't have been too late. Love them.
Best Delivery App! 5/5
Have been using BiteSquad app for a while now and have never had any issue, only the best experience!
Food is always delivered hot and on time and the drivers never have issues finding my apartment (which happened quite a lot to me when I was using other services)
Keep up a good job guys!
#1 delivery service 5/5
All of my Bite Squad experiences has been amazing. I am very satisfied with everything and your delivery service is #1. Your superb customer service will take you over the top. It lets me know that your management team is great because it produces great people. Your #1 customer.
HORRIBLE COMPANY 1/5
THIS IS THE WORST DELIVERY SERVICE COMPANY!!! FIRST TIME ORDERING AND THEY HAVE THE RUDEST CUSTOMER SERVICE TEAM. A GUY NAMED JAMASON VIA ONLINE CHAT SUPPORT FOR BITE SQUAD TOLD ME "MY ISSUE WAS NOT WORTHY OF HIS TIME" & "NO ONE FORCED ME TO SPEND MY MONEY"! STAY AWAY!
100 times better and cheaper than Favor. Great choice.
By Everyday biker0000000
Never had issue before and now all of a sudden you don't serve my area yet I still see bite cars driving around hmmm need to fix this guys
Stopped serving my area 1/5
They just stopped serving my area without any notice.
Really impressed 5/5
I started using BiteSquad bc I was tired of working all day, coming home, and either not having what I wanted to cook or just not in the mood to cook :) And so far I have not been disappointed. I am happy to pay a small delivery fee to save me time so I can do other things. Great app, for my location good selections, and the drivers have all been really friendly.
Can't order 1/5
Just bought our local delivery service- and the app doesn't work. Everything is ready to go and it just doesn't go through.
Great service 5/5
Cheap delivery prices, and quick/pleasant service. Definitely my go to app for food delivery
Inaccurate estimated wait times 2/5
I want to love Bite Squad, but the inaccurate wait times forced me to cancel orders. As other reviews said, it's probably due to the lack of drivers causing the order to sit and get cold and stale.
Make sure to order 3 hrs in advance 1/5
Ordered around 6:15 for dinner, supposed to be here by 7:15; arrived at 8:45 after no way to contact them and made other plans for dinner and were fed and in bed. NEVER AGAIN!!!
Happy with this service! 5/5
We use Bite Squad a few times a month and they are reliable and consistent with service. Pleasant delivery people and support service.
Great Job Bite Squad! 5/5
By Don's Gal
Our first experience with Bite Squad was great! We were staying at a hotel and really didn't want to go back out to grab food. So, we decided instead to try a food delivery service company because pizza just wasn't cutting it. I'm so glad we chose your company! With the tracking feature, we were able to tell exactly what was going on. Your driver was VERY courteous and professional. Our food arrived appropriate temperature (salad COLD, sub HOT) and on time. Very pleased! When we are in an area you service again, your company will definitely be our first choice. Thank you!
Won't use again 1/5
This is not a well put together app. I ordered my food over an hour ago and the wait time just keeps going up and up and up. The restaurant hasn't even received my order yet (I know because I called them) and they close in an hour and my wait time exceeds the closing time now. Horrible app, don't use.
Long wait times. Incorrect orders. 2/5
A 2 out of 5 because even that is a better percentage than Bit Squad gets things right. Wait times are way off. Be prepared for a 45 minute wait time to look more like 90 minutes. Even then, it's probably going to come incorrect. The worst part is there is no way to cancel, inquiry, or trouble shoot! A lazy person's dream, but needs so much work!
Great customer service 5/5
Have used the app a couple times, tonight the wrong order came. I emailed and provided a picture of the wrong receipt, and within minutes I had been reached out to and a credit / redelivery was offered. Always enthusiastic about a company with great customer service.
Zero complaints in Las Vegas 4/5
The driver was much quicker than expected and our food was delivered hot and fresh. She was super professional and greeted me with a big smile. Nothing but praise on this experience.