Service is great. App needs to be fixed. 2/5
The app is not properly formatted for the iPhone X. Icons in the top row are jammed up against the status bar icons resulting in touch targets that are difficult to hit. Also, it just looks bad.
On top of that, the app doesn’t appear to work with Apple Pay which is a huge negative. Please do your customers a favor and take advantage of the great features that Apple offers like convenient and secure payments.
Awesome service! 5/5
I have used this service many times. The food always comes hot and on time. The delivery drivers are professional with a BiteSquad car, uniform, and box to keep the food hot. I prefer this service to other delivery services.
Love the service! 4/5
We have had great service every time we order! I really wish the app had an order history, though. Sometimes it’s hard to remember which restaurant had our faves, and it would be nice to go back and look at the order history to figure it out.
No iPhone X 1/5
Cannot use on iPhone X - top row of icons are stuck in the notch and don't respond. Please fix.
Best experience! 5/5
I ordered from a restaurant down my block, and my food arrived hot and fresh! And even earlier than on time! Will order again, and recommend!
Right on time! 5/5
By Jeffrey's I pod
This was my first time using this app. It was actually a back-up because Pizza Hut would not deliver and I’m unable to drive for the moment. I love the tracking feature. Our order was a few minutes early! Although it was pricey, I will definitely use again if I’m in a crunch.
Would like to see The Loop, Stonewood Grill for delivery. Need better burger options ! Thanks but over all Omg love love Bite Squad
2 of 2 Great Deliveries! 4/5
Easy to use app. Fast delivery
Best thing ever 5/5
I’ve ordered at least once a week for the past month and haven’t had any issues. We are a busy family of 6 and after an exhausting day at work, who wants to cook🤔. Sometimes the delivery time is long but to my surprise it’s always been sooner than expected🤙🏼
WORST EXPERIENCE EVER!!! 1/5
The first time we used them was just bad. The "estimated" delivery time just kept moving later and later. Would not have ordered if we would have been originally told how long it would have taken.
The second time...RIDICULOUS!!! Ordered at 7:45 with an estimated delivery of 7:38. At 7:45 am still no food I checked on our order and it said it was still being made with a delivery time of 9:20. I called the restaurant to complain and they said it was ready 25 minutes ago, someone had picked it up, then someone else came and they said it was gone!? Bite squad called with this convoluted explanation claiming they would place the order again for free. Long story short...FREE meant she would place our original order and we would pay for it!!!? WHAT!? Like we originally planned two hours prior!? Ridiculous...I called again, the order was still 30 minutes out and they offered $10 off our next order...not even the one they royally screwed up! We cancelled the order and they threw out $75 worth of food TWICE rather than making the situation right!
Shame on me for trying them a second time...they will not last long!
First time to use 5/5
This was our first time and it was awesome! Love how the app tracks where the driver is!
Never order on weekends 2/5
If you want your food to be cold and 2 hours late, go for it.
BiteSquad isn't cheap. I had a party of people here waiting. And waiting. And wAiting. No alerts from BiteSquad. One has to keep checking.
During the week, it's ok. But Weekends? Never!!!
Very convenient 5/5
By Sarah Singer
You guys are great! Thanks!
By Hungry Girl ..
The burger was great and so was Greg, the delivery guy!! Very quick too! I’ll be a very good customer now that I found you!
Great experiences! 5/5
The first time we used Bite Squad the restaurant sent the wrong order for one of us and the driver left before we noticed. It was confusing at first to figure out how to get in touch with a Bite Squad representative but as soon as I figured out how to chat with them, they resolved the issue immediately at no charge. They sent another driver over to the restaurant to pick up the correct entree. Since then we have used Bite Squad multiple times and have had excellent service and no other mix-ups. Great service! Thank you!
Order directly from the venue. These guys seem to not have enough drivers to handle a surge.
Very Pleased 5/5
We have used BiteSquad 4-5 times now and have had only good experiences! There is a good variety of restaurants to choose from, the delivery fee is reasonable(and you know upfront what it's going to be), the wait has never been longer than an hour. We once had a missing side dish we ordered, and they gave me a credit to use at another time. We will continue to use this service!
Multiple chances given: all fails! 1/5
At this point, I have given this delivery service multiple chances and I don’t think my food has ever been on time. The customer service is also subpar. No direct number for your to speak with anyone and no way to cancel your order when things are taking too long.
No way to contact restaurant that has already charged you for the food. The status tracker was a nice upgrade to the previous app but it’s essentially useless if no one is going to follow it
Never got the food I paid for 1/5
Ordered delivery, they brought me someone else’s order. I called the restaurant and they saw Bite Squad mixed up the two orders. They said the right food would be sent my way and no one ever brought it to me. Now they won’t give me a refund because I didn’t take pictures of my incorrect food, regardless of the conversations I had that night. Never using this service again and definitely do not recommend it to others, not unless you want to wait all night for the right delivery that never shows up and not get your money back!
Just downloaded the app. Figured it’d be a good night to stay home, drink some wine w my wife and order some food. Been seeing this guys around so thought I might as well give em a try...
When I first placed in the order (at 7:20) it said it’d take 50 minutes, now, 8:30 it’s saying the order is still 40 minutes away, an hour later that it said at first.
Was way better off getting in the car and picking it up myself...
I love the idea but I’m far from using this app again...
The app is great and the service is amazing! I have used this twice so far; once and home and once at work. I live and work in different cities so the options are different, but from my experience that’s not been a problem. I have also tried two places I’ve never eaten before and both were really good!
Fab app! 4/5
I love this app especially AFTER you place an order. Showing me constantly the status of my order as it goes through the process of order, cook and delivery is great. My favorite part though is the GPS map actually showing me where the driver is so I can see when they are arriving. Course I got a text too the minute my driver hit my neighborhood.
My only negative was on my pizza order. I often put an ingredient on half the pizza and didn’t have that option (like the dominoes app).
I just now ordered and my order is short! The driver was in a hurry to get away and when I checked my order it was short! I called the restaurant and they said they put it in the bag and apologized and told me to contact the delivery people! Rrrrrr
1st experience - great!! 5/5
By Meme x 4
First time to use Bite Squad - great experience. App very easy to use; love the feature showing progress of order and map indicating progress of delivery vehicle. ALSO photo & name of delivery person lets customer know who to expect. Very quick delivery - food was still hot!
Be Better 3/5
Sometimes they do a good job, and the idea of this app is great. However, many times it just takes far too long to get the food. There are times I have ordered and the order doesn’t get sent until an hour later. Sometimes it takes 2+ hours to receive my food which is just unacceptable. The estimated time is always pushed so far back and honestly it’s frustrating.
By Ponder TM
Easy, quick, delicious!
1st Time Order 5/5
Great experience. On time. Fresh and Hot.
First Time, not ordering again 1/5
By Lucky club insta
I just ordered a bowl of ramen at 9 and the app said it would be here by 10:10, which is a long time for a delivery service might i add. It is 10:40 now and my delivery is continually being pushed back! Safe to say I will be deleting this app and not ordering from it again.
You guys are killing it, keep it up! 5/5
Delivery pipping hot, with all the sauces I requested, plus extras, and 10-15 mins earlier than quoted. The app tells me where ur at, and if u pick up food early, from a person who’s used apps in major cities while traveling for years, you guys brought the better details to smaller cities, and I thank you. I will be back!!!
Awesome service 5/5
Great and fast service. Would highly recommend especially if you’re in Hawaii! Love it!
Horrible horrible horrible 2/5
I requested my lunch earlier today to be delivered at 7pm sharp! I chose this time for a reason because it is my lunch break(which is only 30mins) . While checking the app it showed that the driver was stuck at the restaurant for 30 mins which caused my delivery time to be 7:30pm. I feel like I could’ve been contacted prior so that I could cancel, because now I’m at work without lunch. This is totally unacceptable. I’ve reached out and no one has responded. Great company, just DO NOT SCHEDULE YOUR DELIVERY!!!
Bite Squad 5/5
By armbar 89
The food was great hot and fresh mouth watering flavor and so tasty. My driver even took the time to memorize my order even brought it straight to my door 3rd floor what a workout. Thanks Bite Squad keep doing good things and putting smiles on all the food hungry people out there.
The Best Food Delivery Service! 5/5
By 1&OnlyMama Kat
I tried BiteSquad from a mailing coupon offering a free Entree. After my order was delivered incomplete, I contacted BiteSquad accordingly & with in minutes I was granted a coupon with no expiration date.
The freebie was cool, yet BiteSquad’s expedited customer service was the factor for me to use them again.
My highlighted Pro’s is status the tracking system as it’s in real time & the text notification alerting me the Delivery Person is soon to arrive on my doorsteps.
My only Con’s is the inability to place a notification that I want to give the Delivery Person a Cash Tip.
The icing on the cake is when the restaurant messes up my order, BiteSquad will go way & beyond to rectify it & or compensate me via a credit & or a coupon for future reference.
I want to believe 3/5
I haven’t had any delivery failures yet but every order has take 2 or more hours. The longest was 3. And I feel like if I’m ordering McDonald’s it shouldn’t take 3 hours. Don’t get me wrong I like the app and what it’s suppose to be, my car is currently getting fixed so having a way to have food delivered to me and multiple option seems great. I just wish it was a slightly faster process. I’m satisfied with everything except the waiting time. Maybe it’s the lack of drivers in my area. However based on my experiences I can’t give it higher then 3 stars. Once I get my car I doubt I’ll be using this app. Maybe if it had shown me better results. However if I’m ever stuck without a car I’m sure to try it again.
-Not so satisfied customer
Better than expected! 5/5
I️ used the coupon for my first order, I️ received it in the mail and immediately was curious about the service since ubereats is not in my area. The coupon really convinced me to go ahead and try it and I’m pleasantly surprised, the food was here in 28 mins and it tasted great! They deliver from great restaurants and the fact I’m a mother of 4 I’m usually busy but I ordered dinner and had time to get some stuff done while we waited then had time after my kids ate, it’s super convenient and worth the small deliver my fee and taxes you’d pay at the store or use out of your own gas tank anyway so I’m going to keep the app!
Driver was great! 5/5
Please tell Ivo that he is doing a great job. GPS generally confuses the drivers, but he figured it out.
Worked like a charm 5/5
I’ve used lots of apps that spammed me the whole time or weren’t user friendly. Or the time estimate was wrong. But this one was easy to use, easy to navigate, had lots of options and some pretty affordable. The time estimate was exactly accurate. And the driver was polite and friendly. Would use again!
LOVE this service!!! 5/5
By Mary in Melbourne
We've used this service several times now... & it's been great every time!!!
The delivery time can vary depending on the restaurant you're ordering from, but you're given a close approximation before you place your order.
The delivery people have always been professional... & we appreciate not having to cook or even go pick up after a long day.
The $1.99-2.99 fee (+ tip!) is still less expensive than the cost of beverages (+ tax!) & the tip for the waiter/waitress. (I've been tipping with a $5 bill for each delivery... & you can just add it to your order total too, if you prefer.)
I'm glad this service has come to our area... & I hope they continue to grow!!! :)
Not bad 4/5
So I’ve used bite squad several time and so far they are usually early the food is hot and it’s super convenient when my wife and I are being lazy lol!! Great job so far keep up the good work!
First Time 5/5
Well... I was hungry, at a hotel and didn’t feel like going back out, so I remember seeing a Bite Squad delivery person at a restaurant that I was at one day. So I looked up the app, downloaded it, and ordered from a place I felt like eating. Took all of 5mins to download the app and set it up. I searched, ordered and my food arrived in the time predicted! Awesomeness!!! Would definitely recommend this app! And will definitely use it again!
By Ehenson 02
I have had nothing but good from this company. The only negative thing I can say is that I wish there was more restaurants offered.
A great experience while on vacation in St Pete 5/5
This service was a lifesaver while my wife and I were on vacation with our 6 month year old. Aside from a couple of minor gps snafus it worked perfectly and our food always arrived hot and fresh. Tons of choices kept us happy all week long!
Great service and app 5/5
I use the app all the time, and they never let me down
Excellent Service 5/5
I’ve made several orders with Bite Squad. The latest order was tonight (1 nov 2017). My order tonight was perfect with no issues. All my orders with them have been problem free except one. The one order that didn’t go well was because the restaurant lost power and couldn’t fulfill my order. Bite Squad staff immediately notified me via phone that my order was cancelled and why. They even gave me a credit for the next time I ordered. That is amazing to me since the issue was not their problem. Their drivers have always been courteous and professional to me. I appreciate the service this company offers and I will continue to use them as needed.
Satisfied and full 5/5
This was my second go around with this service after a disastrous first try, and I can happily say I’m glad I gave it another go...
Our food was delivered in less than an hour and piping hot.
I will definitely be using Bite Squad again!!
Delivery fail!! 0 stars! 1/5
My 2nd attempt at delivery service. First one was a success. This 2nd one I ordered at 5:30pm. It is 6:45 and my status is still at Stage 1 and the delivery time keeps getting pushed back. So when you get an estimated delivery time of an hour and a half, which is a long time I might add, it’s no guarantee. Trying to find a contact number to check the status, and there’s none (on the app, online or even in YELP). So you send them a message through the app for them to call you, and nothing. More than an hour later, and there is no way to cancel or talk to a person to follow up. They have my order BTW and my credit card info, and either I wait for an indeterminate amount of time for dinner or go eat somewhere else. I’m checking my status again as I finish this comment, and my order no longer exists. Cancelled I’m assuming at this point, but didn’t bother to call! I’m deleting this app and no longer using this service. This was 10/31, and I put in my order @ 5:30pm.
Wrong order and terrible customer service 1/5
This was my second time using bite squad. First time was an okay experience so I was eager to try them again. When I received my order it was wrong. I wrote to customer service and they offered to credit or remake it which I didn't want to wait another hour and a half. I decided to take a refund and instead the credit me only 1/5 of what I paid!!! Unacceptable. I have kept email customer service and now nothing. It's unfortunate because I would've kept using this if you would've corrected it the right way. I will make sure to tell others of my terrible experience.
Its pretty awesome very quick help center a bite squad member told me about it once when i was at pizza patron and ever since then LOVE IT 😍 ... buuutttt it is kind of pricey for the tax
5 star service 5/5
Always hot, always fast, and accurate for the most part.
Terrible experience. 1/5
By T sevier
I'm not one who normally writes reviews, if I don't like something I just don't use it again. This time I just couldn't ignore it. We ordered our food just before 5pm and were told that it should arrive at 6pm. Awesome! Quick and easy, right?? Wrong! At 6 we received a phone call saying it would be there at 615. At 615 we got a text message saying it would be here at 629. When I called them at 630 (waited 5 minutes to talk to someone) they said it would arrive at 645. We finally got a phone call at 7 saying the driver had arrived (2 hours later!!) I got the food and took it up to my unit and when we went to eat it, both pizzas were cold. Not just warm or a bit below hot, I mean COLD. I will never use this service again and recommend anyone reading this to just call the restaurant directly and pick it up or find another food delivery service.