App is worthless 1/5
I used the app, which says it adds you to the waitlist. However, when arriving at the restaurant they informed me that I don’t get added to the waitlist until arriving at the restaurant. So then what’s the point of using the app?!?! The app should reflect the rules that the restaurant is going to implement!! Waste of time!
Love this place!! 5/5
By Lil' Binky
Great food, great service (I always look for Deborah...) and just overall a fun place to be! I always leave here happy & satisfied...🤗
Doesn’t work 1/5
After update app no longer works
the app does the trick and works every time 4/5
for regular orders it works great and ties nicely to the rewards program. I’ve been using it steady for years and figured it’s time to give it some ratings love
Great place to eat 5/5
The food is good, fresh and the right portions. The app is very easy to use, this is the first time ordering on my phone, let’s see if all goes well. Will come back with experience.
I ordered from the app for the first time. Came 15 minuets late. 9-9:30p delivery. The person who got the order which is actually a DoorDash worker. I live 7 minuets from BJ’s and the driver arrived at BJs at 9:00p. Food got here at 9:45p I thought it would be quicker to get here since I live close. Anyways everything was cold. Only thing warm was the marinara sauce for some odd reason. The food was still good cold but I do prefer it to be warm. As much money is spent on delivery service you’d think we’d get better service. Also drink was diet instead of regular.
App Won’t Work for Delivery 1/5
By Had to pickup
Stupid AP keeps giving me error messages when I try to order for delivery. Not test driving an AP before you post it is just bad programming.
The App is horrible! 1/5
The app needs major improvements . Zip code locator does not work. I had the hardest time placing and order.
iPhone X 5/5
Please optimize this app for my iPhone X screen, and then I will change my rating to 5 stars!
New delivery service 4/5
We love BJs in Folsom and go often or I pick up food for curbside pickup. A couple of weeks ago I put in an online order to be delivered, after filing out everything and clicked on deliver, it told me it did NOT deliver in my area, I live off El Dorado Hills Blvd and Francisco, it is really not that far, BJs should have on their site what is the delivery criteria as far as miles,
Points Expire! 2/5
Updated to latest version of the app and lost all of my points. Visited BJ’s for lunch today and spoke with manager. Was informed that as of February the reward system has changed. You are now given a $10 off coupon every 100 points accumulated. Also new, points now expire after 3 months regardless how frequently you dine. With the change anyone with less than 75 points was given a $5.00 off coupon. Customers with more than 75 kept their points. At least with the airlines you can avoid points expiring by flying once a year.
Rewards gone with no warning 1/5
I had over 100 points and all of a sudden they’re gone with absolutely no warning awesome job
I eat at BJ’s regularly and get great service and awesome food. Never had a bad meal there. If you have problems the manager bends over backwards to make it right. We had a little longer than usual wait one time as they were really busy. They brought us free pazookies for dessert and apologized for the wait.
They are our favorite restaurant.
Doing too much of nothing 1/5
Would be nice to get an app that works instead of telling met to upgrade over and over without actually upgrading
Food is delicious, however this app is super confusing, non responsive. An 8 year old can write a better program
Food is great 2/5
Can’t customize food and the fact we weren’t put on the waitlist till after we checked in was just wrong. Only thing worth anything is earning points and paying via the app
The worst! 1/5
By Spice Kids
Ordered a pizza 40 minutes ahead. Got confirmation number, confirmation email, but when I got to the Southlake branch, there was no pizza! Was told that there was nothing they can do if the order does not get to their computer. No apologies. Just really bad customer service.
Truly the worst app ever 1/5
We have attempted to order through the app probably 15 times over 6 months. Considering my husband is in IT, I know it is not user error.
Great food and service! 5/5
Fantastic food, beverages and service! App make the experience even better as it is easy to have the tab linked to ones account - and then pay - no waiting for the check or return of your credit card.
So easy 5/5
Love it. Convenient and easy to use.
The worst thing is I can’t pay online or through the app so who ever picks it up has to pay its very frustrating and would be a easy fix
First timers 5/5
First time here. Meal and beer were Awesome and Casey was great. Will come back again!
Old App better 2/5
This new version is disappointing. It is less user friendly and you have to search for the information you want.
Awesome place! 5/5
My hubby and I go there all the time, and use the Rewards system (VERY easy) to get free food fairly often. A huge variety of food options, and we love the M-F lunch deals. Great caprese salad, lentil soup, burgers, pizza, fish and even prime rib. We are REGULARS!! Love it!!
Always up to expectations 5/5
Always good. Workers always know there product and services. Always going there once a week. Ribs outta this world. Enjoy eating and the drinks
App rarely works 1/5
Every time I use the App to pay it says unable to find table. Terrible
Great Server 5/5
By Miss Plain Jane
We have a few servers we always wait for to wait on us. It’s great because they know just how they like our food and drinks. We can’t wait to come her after trips to come back for our regular service and to get our “usual” without having to explain everything.
Add points option does not work 2/5
Tried twice...still does not work. first time it would not find the receipt at all even three or four days after I was at the restaurant. the second time it is said it was going to add my points after review but no points adde, no email, no notification. why weren’t they added. tried three times got the same notification that the point would be added still nothing. Please fix or make sure all of your employees ask about the customers if they have the BJ’s app or rewards.
Reward points doesn’t work 1/5
By J Sae
I’ve tried multiple times with different receipts but the app keeps telling me there's nothing found
No point 1/5
The app has no point other than showing you your points... but you can get that in an email or when you show up. The priority waitlist does nothing! We put our names on the waitlist and still had the same 40 minute wait as the people who were right in front of us when we checked in. Worthless!
Bj’s is Awesome 5/5
I love Bj’s! I have been a fan of Bj’s since they came to my side of town about 10 years ago. My family knows what to order me without even asking. Over time the prices on items has went up, but their service and experience at Bj’s has increased as well. So all in all Win Win!
Happy Customer 5/5
App worked great, food was awesome and so was our waiter, gotta go to the Longview BJ’s!!
I have been here 3 times in 2 weeks, need I say more! I enjoy the BJ’s Brewery Cheeseburger with Bacon on the Parmesan Cheese bun-Yum. I always get mines well done and it is cooked to perfection. Never dried out- always flavorful and juicy!
The App is very very useful to me as well. You can order your food before you get there, even if dining in-love that option. It works flawlessly unlike most restaurant apps. Two thumbs up!
Great App 5/5
First I love Bjs! all kinds of BJs! and this app makes everything easy. Easy to track points, pay your bill and view coupons. Great app keep up the good work!
Easy to use 5/5
Easy to use
Columbia, SC 5/5
Excellent experience. Everyone from the hostess to the kitchen staff was great. Our waiter was Jason - ask for him when you go. He was knowledgeable, answered any questions we had, etc. appreciate the dining experience.
I love this app. I request my table before we get to the restaurant. I can watch my order. Then I can pay for my order. No hassle.
Are you kidding me? 5/5
By Gs Hotspot
This app is awesome. Why other establishments have not caught on is astounding. This makes dining less painful. No more asking for the bill, waiting for the bill. Just pay online and leave. Love it!
Could not be easier to use... 5/5
So far, a great experience!! Nice work BJ’s!!
Excellent Servers 5/5
I love our local BJ’s! The service is great and management always assisting their crew. It pleases me to see that type of team work .😀
The food is fresh and appetizing. I enjoy the upbeat atmosphere as well.
Not worth the space on my phone 1/5
Clunky app that feels outdated. Preferred wait list is a joke. I entered the wait list, arrived to the restaurant, and the manager said “oh I see you tried to sneak around the line”, and then gave me the same wait time as the couple in front of me who didn’t use the app.
By Hdrhbogexnyd kgdvjudxjki67377
BJ’s is one of the best restaurant in Tyler they have such a huge selection of foods! I love their appetizers and deserts! By far my favorite place to eat!
Love it! 5/5
By NR's iTunes
Whether we’re using it to reserve a table or order take-out or pickup curbside-we’ve never had a problem and love the app!
Food is OK. Online waitlist is a waste of time. Reward points only work if you pay with a card, not cash. Sadly my friends like this place so here I am, again :(
Awesome app - actually useful! 5/5
So...you can put yourself on a preferred waitlist, order while you wait (if you’re in a hurry, we weren’t) and pay from the app using ApplePay. So the waitperson never handles your credit card. I’m an infosec geek who’s a fan of Apple Pay and tokenized payments in general so this is a real boon for us.
Well done BJ’s.
First time at a BJ’s we will be back
Don’t use the app. 1/5
By xxl D40 lxx
After ordering from the app, our food didn’t show up. 3 1/2 hours later they offered to refund our money. They never did. My card was still charged and now I have to deal with credit card and trying to get my money back from BJ’s. Don’t use this app, it’s a rip off and a waist of time.
Great food 4/5
We have always had good food here. One of our favorite places to eat. Had bad service once and spoke with the server about it hoping to resolve it with her and move on. She only became worse and then we mentioned it to manager on the way out. They were accommodating and we have been back many times since then and great service. Having a bad day is not an excuse for treating customers badly. Thank you for taking care of the problem and appreciating your customers!
App requires lengthy registration & personal info 1/5
Why should one spend ten minutes filling registration form and giving his DOB, home address, etc . . .???? I need to order a sandwich here what’s the big deal with registration? And remembering user names and passwords. Don’t we have enough of those to remember?
I love the restaurant, but after downloading the app I deleted it since I didn’t want to give personally identifiable information (PII) and bothering with user ids and passwords.
Love BJ’s Restaurant and Mobile App 5/5
Great service. The food was outstanding as always. Love the mobile app features. More restaurants should have this.