Push notification fail 1/5
Forced to download this app and I did not get any email notification. Missed out on some really important emails bc of this. For a company with this level of resources, it’s almost embarrassing to not be able to get push notification out, especially considering how their customers are mostly business oriented with time sensitive requests.
No option to auto advance to older message 1/5
Workflow is normally that you start at the newest message. This is mildly infuriating.
So slow to refresh 2/5
This is the app we use for work so I use it, but trying to refresh for new mail is so slow. It takes a good couple minutes just to refresh and get a couple of emails
Login failure 1/5
This app constantly fails to use Face ID. It’s absurd. The feature is so easy to implement. Which then makes me fear the developers on the app don’t know what they are doing.
Please improve 1/5
With the latest update the email will not update. How did black berry every market this app. Please oh please fix this.
This is the worst email app, I am forced into this app from work and hate that fact. The app won't display notifications on your home screen,doesn't give an accurate account of how many emails are currently new, and every email is tagged "sent with good". To top it off now won't log in to my account and keeps constantly resetting.
I need to charge Good for my wasted productivity for the day.
Not user friendly 1/5
The finger print authentication hardly ever works and I have to sign in with my password sometimes several times a day.
And this is why Blackberry is dead 1/5
By Mike Deruki
Worst mail app ever. Please just go back to Good.
Six screens to open the app, calendar is brutal and not intuitive, clunky and slow, fingerprint authentication regularly fails. Just an overall terrible application.
iPhoneX! But still has ios 11 bugs 2/5
Thanks for iPhone X support!
Unfortunately, the app is still misbehaving in the background. Since the update I’ve had 2 Work.cpu_resource crash logs. The system had to kill your app hogging 92% and 99% of cpu, respectively. This burns up battery and increases the pain of the awful Face ID implementation, because it forces an app restart, thus requiring password.
Thing of it is, since Face ID can only be registered to one user, there is no logical reason for this bizarre implementation to persist for iPhone X users. Fix this and the app might actually rise above 1 ½ stars for the first time, ever.
Added IPhone X support-thank you! 3/5
Added IPhone X support-thank you!
Awesome app 5/5
Thank you for the iPhone X update! Five stars now!
iPhone X GUI? 4/5
By A bewildered fan
Thank you for the update X update!
Hi Good Tech, any timeline on when this will be updated to support the full screen of the iPhone X?
Besides the small screen, this app works as needed for me. Will update rating once iPhone X GUI is supported.
Need iPhone X support for screen size 3/5
Need to update for new real estate on iPhone X
iPhone X Support 1/5
The app is brutal, as everyone notes below. The least you could do is add iPhone X support. The phone has been out for 3 months now.
And Now, WIth IOS 11.2.2, No Email Notifications 3/5
I generally like this app. It has been fairly reliable and does what it needs to do, mostly. I accept that it is difficult connecting to so many different corporate systems. But now, with an update to IOS 11.2.2, my email notifications have stopped. I still get calendar notifications. I and others in the office that updated have the same problems. Others, that haven’t updated, don’t have the problem. Shame on Blackberry for not checking all IOS updates, and for not informing users about this problem. And for having absolutely no one to call, and now no message board either to contact. Oh, and for not answering anyone’s comments in the reviews.
By Travel X
Quite often, it just doesn't work
Terrible App 1/5
This is the third time that I have had to re load the app. It crashes often, performs slow and is not reliable. Ugg 😩😔
Avoid this APP if possible 1/5
This APP has wasted more of my time than any other app in the history of electronics. Continued crashing, non connectivity for days at a time. It's required repeatedly calling for support. It always seems to crash when I'm traveling for work cutting off all email communications with my office, which causes a delay of restoration until I return to a desktop. Additionally it kills useful features of your phone like screen snap shot and cut and paste between apps.
Don't download this unless you are required by work!
iPhone X support please!! 3/5
By Aman R.
iPhone X support.
Tasks missing 4/5
Good corporate email. Good blend between security and productivity. Was hoping they could sync tasks?
Needs iPhone X Update 3/5
Needs iPhone X Update.
Don’t complain 5/5
By Clairvoye FANATIC
This app is awesome.
Here are three enhancements that I think can make it better:
1) add ability to view shared Outlook contacts. We have a 10 person team and use a shared contact database... Its shared on outlook, but only person that can see it in the app is the owner. Should make it like they have for viewing/editing shared calendar.
2) when you pull up a contact, the notes section is not good. For each contact we put text, URL links, and attach documents inside the notes section. Need to be able to view more than basic text
3) enable ability to access Microsoft personal folders - we keep most of our emails in personal folders on our hard drive, but they are accessible through outlook. Cannot view these in the app
No Wonder BlackBerry is no longer 1/5
By Aus tri guy
This is what this company has reduced itself to, a crummy email app. The worst I’ve ever used, you can’t even copy a fedex tracking number out of the app to paste into a browser.
TouchID is useless 1/5
The whole point of TouchID is a secure authentication method that doesn’t require entering a password every single time.
Entering a password/passcode after a device restart is fine, but not every time I open the app.
Totally pointless to even list TouchID as a feature in this app when you have to type in a password every time you open the app.
Please update for iPhone X screen 1/5
It's been over a month with still no update here. Please update for new iPhone X screen. The phone had been out for two months and this app still wastes a ton of screen real estate.
Update for iPhone X already?! 2/5
I cannot believe that after months of this phone being out blackberry has still not updated for the new screen resolution. What must be a simple edit continues to elude blackberry. I wish my company didn’t require us to use it. Stay away if you can.
Hot garbage 1/5
There are so many reasons to hate this app, from the inability to sync with other calendars to the way you can't use any keyboard except the iPhone native system. What I truly loathe is the endless wait for the app to download new mail. I get the push notification that mail is received. I open the app and securely log in. Then there's a 20 second or more wait for the new mail to get into the inbox. It's a spectacular waste of time and I curse my company for forcing this mess upon us.
iPhone X 1/5
When will this app be updated for iPhone X? Jeesh.
By Great Oden's Raven
Still no iPhone X support?? App looks like an antique.
App Is Trash 1/5
Echo for every other chief complaint: terrible login protocol, ridiculous notifications (“Email Received”), terrible calendar integration, but it’s “secure,” so a lot of the complaints aren’t necessarily the fault of Good/Blackberry, but your company’s IT department.
Oh, also - the iPhone X is out. I’d normally be upset that they still haven’t figured out FaceID, but considering Touch ID was more of a hinderance than a bonus, I’ll just stick to fat-fingering my password in every 10-15 minutes like it’s 2002.
Lousy app 1/5
As others have noted, always having to login is really annoying and inefficient. Half or more of the emails simply say ‘email received ‘, which is pretty much worthless unless you login to read the actual email.
I only use this because my employer forced us to use it. I on the other hand have simply gotten in the habit of not giving a chit about email when I am away from my desk. Not an ideal compromise but one that is so far working.
Not updated for iPhone X, not true Touch ID 1/5
It is pointless to only allow Touch ID (or Face ID) login until the “app has restarted.” The practical outcomes is needing to type your passcode (a new, second password you need to create! Makes my phone **less convenient** than my computer!) every time you want to view your mail. Touch ID is meant to authenticate the device owner at any time, and a core tenet of iOS is that the user does not need to know something so technical as whether the app is still in memory. Allow Touch ID to view mail all the time like every other secure app.
Needs new access key every single time 1/5
Basically you can only login if you are at work sitting in front of your computer so you can set a new key.
You will never be able to tell your boss you are late because this app will not open because you will need a new key.
Horrible UI and UE 1/5
Good was a horrible app. BlackBerry has done nothing to improve on Good. This app is one of the buggiest and needs a complete overhaul.
By Ben Firestorm
I immediately deleted this app after 5 minutes of pain. My fellow employees will have to wait until I get into the office before I respond to email.
If you haven’t opened your app in a while, good luck getting to your meeting on time 1/5
If you don’t open the app to sync then it can take forever to catch up. Good luck getting to your meeting on time when you have to wait 10 minutes for it to sync before you can see your calendar.
Need iPhone X support !!!!! 1/5
By Puddles (RJ)
Have to type password to log in.
Works well except inconsistent login experience 4/5
I have IPhone X with latest iOS version. The Face ID works well most of the time- but if you use the phone camera.... it just logs you right out! A bug that needs fixing.
Other than that- a much better experience than the native iPhone mail app
What Touch ID? 1/5
What is the point in having Touch ID if it doesn’t work. It’s sporadic at best. So inefficient to enter password all the time and not user friendly. Companies don’t survive like this!
iPhone X support? 1/5
BlackBerry work is now the only app I use regularly that has not been updated to support iPhone X. It has already been almost two months since launch. Is this something expected to be addressed and if so when?
Randomly stops syncing emails, asks to type in the password instead of using touch id after just 5 mins of not using the app. Plain terrible, “Good” was so much better.
Super annoying bug keeps making app open to my calendar at launch instead of my inbox. Even after force quitting app. Only full phone reboot makes it return to my inbox.
We are forced to use this application because it replaced the Good container at work. This BlackBerry app is terrible because I was used to a better application with Good. This application does not load your emails when you log on and does not sync with the work server. So if you need to search for an email you sent last week, you have to wait when you go to your sent folder to load the weeks worth of sent emails to begin your search.
Takes for ever to load and make inbox current. The notification badge is often inaccurate so you may actually have new emails, but the application isn’t letting you know.
Stupid replacement to what was a much better service with Good.
iPhone X support? 1/5
Giving a BlackBerry is s decade behind in tech, I would think their support for iPhone X wound probably take 3 to 4 more years. So SAD BlackBerry!
Worst app ever made 1/5
Emails NEVER load. I get the notification but the emails will only actually make it into my inbox twice a week. A long time ago this app used to work but I’d say for at least 6 months now it’s been entirely useless. How can they not fix this?
Not updated for iPhone 10 1/5
The app is not formatted for iPhone 10.
Could be so much better! Developers please read these reviews!!! 1/5
First off why I am having to keep putting in passwords with fingerprint ID. Through out the day I will have to input the password once every 5 or so times when trying to access. This becomes a real problem especially if your trying to drive and want to access a phone number from your contacts. What’s the point of having a handsfree device when you always are putting in passwords. Fingerprint ID should be the only source needed.!!!!!
Second improvement, when you have a meeting or call on the calendar it would be great for the meeting to pop up with the details so all you have to do is press the phone number to dial in. And it would be great to put on an alarm or reminder that does this.
Syncing calendar with Apple calendar so I can look at work and personal in one place.
Overall it has to become more intuitive and less manual more automation and certainly get rid of the constant force to put in s password when you have Fingerprint ID.
Everything requires a workaround 1/5
I get notifications on home screen but I need to OPEN phone 99x day to see email because notification SOUNDS DONT work.
BB support on Twitter says: Ask your corp IT. l have. They can't solve NO SOUNDS issue or SLOW/NO SYNC unless app manually opened and weary from all the calls and workarounds
BB support via email: Reset & Turn this and that off and on. Have done to no avail. Sadly, reset requires headache of having to go back to IT, request re-licensure, wait for approval, reset it all up again!
Cannot wait until my IT completes their search for NEW email client. Like the Auto mfr did!
Typical low quality Blackberry s..tuff 1/5
How many more months would it take to provide proper iPhone X support? Just not acceptable for a supposedly mobile-first company.
If it is wasn’t for our IT departments forcing your “technology” down our throats - Good/RIM/Blackberry would be our of business (where they belong).
Great App for Business Email 5/5
Why does this app get bad reviews? It’s full featured and keeps church and state separate. Don’t hate on the app because your it department locked down your notifications.
This is a mail-contacts-calendar app that your company controls. It requires no MDM, so that microcomputer you paid $1K for stays yours, and not your risk department’s.
Keeps getting better with every version.
App Crashes 1/5
With the new update it crashes when I log in more than 50% of the time and then spins. Blackberry knows that the end user is not purchasing their product and that we are stuck with this buggy poor excuse for a enterprise app. Sad.