Fix this 1/5
This app is such trash. It literally will not load anymore. Fix this blackberry. We all need this app for work clearly. I wish I had different options.
The worst app on my phone, wish I had a choice to delete it.
Wow this is really bad! 1/5
This is one of the worst user experiences I have come across in any mobile application! In addition, functionality is a limit and fragmented across multiple apps.
Terrible Application. 1/5
I have to log in every time I need to use the application, which is very inefficient. The notifications sometimes notify me with the email Subject and the sender, but most of the time just alert me with "email received." Which is very frustrating because then I have to log into my account to see what the email is. I get quite a few company-wide emails that are unimportant at the moment and have to go through this clunky process to see what the email is about to see if it is important. I wish I didn't have to use this app for my work. Google works every time and has always been amazing.
I find the basic email functionality works reasonably well and has come a long way. However, it still has difficulty with attachments, and not being able to see markups in Word files is a huge drawback for me. My old Blackberry standalone device could do this. What is woefully lacking in this app is proper support for calendar events and this is an area where the developers need to focus attention. Even something as simple as deleting a single occurrence of an event in a series is a problem. Integrating the Notate app into this app would also be helpful so that I can access my notes without switching apps, the same way that I do in Outlook where they were created. This may seem trivial but it's not because, at least for me, these apps are corporate sandboxed and I can't use the clipboard to copy from a note to an email, for example. So overall, the app is good but not great.
App is a complete joke 1/5
Having horrible experience with this app- it says I have incorrect access code even it’s exactly code provided. Then Ap says unable to make connection- what a joke- no support available from my company, nor Blackberry.
Upgrade crashed my app. 1/5
I just updated my app, and now I can do nothing. Luckily, I'm traveling and my phone becomes crucial to my trips success. Why don't I ever have problems when I'm sitting at my desk? It's like it has a traveling sensor. It is so frustrating.
Multitasking issue 3/5
Since I upgraded to iOS 11, the app freezes every time I multitask and loading new emails takes much longer than before. It is getting to the point that I am not using it anymore while my job depends on email. Very frustrating.
iPhone 8 issues 1/5
Worked fine on iPhone 6. Ever since upgrade, takes long time to upload new messages. I work for large enterprise 100k+ employees and have asked Head of IT to consider a new provider.
Need an update ASAP.
Ruins productivity 1/5
Notifications show on lock screen that an email was received. But it can take up to an hour for it to show in inbox. IT (I work for a major international bank) says that it does not work on iPhone 8. How is that possible? It was a truly awful app when it sort of “worked” on my 6, but is now useless on iPhone 8 with iOS 11.
Not ready for iPhone 8 and iOS 11 1/5
By PIT in CLT
The app has not worked properly ever since I purchased my new iPhone. The app installs and initially loads all my emails then stops working/connecting once I switch to another app. When I come back to the Work app, it asks for my password and opens. Then spins for minutes on end trying to connect to my work’s email network to update, which never happens. The only way to get new email is to delete the app and reinstall it. Why is this still an issue 15 days later? Unacceptable for a product geared towards work.
5GB available space is not “device low on disk space” 1/5
The product is improving. Keep up the Good Work (get it? Double pun. Funny!). But please fix the device space logic. I am NOT low on storage space!!!! Change your logic!
if $percent_space_left_on_device < 4%
if $percent_space_left_on_device < 4% and \
$total_space_left_on_device < $
annoy_user(“Device low on storage,”)
...and let us get on with our work.
Massive improvement on Good 5/5
Much better than good for enterprise. Those complaining must have poor IT people who don’t know how to run the backend or are not giving you access to all the features.
Issues after iPhone 8 and/or iOS 11 1/5
Issues with connecting and application crashing. Sending logs several times per day.
Slow, poor design, annoying. 2/5
It gets two stars rather than one for being a little more stable than prior versions, notifications work consistently and the app often sends and receives email accurately. Other than that, this app is bad.
Constantly (as in, 10+ times a day) required to enter a complex password instead of using Touch ID. Sometimes it accepts Touch ID, often it does not. It’s particularly incredible when you enter the password to get into the app, literally do not move, and are required to use the password again five minutes later. Silly (as if passwords are more secure than Touch ID) and very, very annoying.
Incredibly, it sometimes doesn’t send emails. This is often the case if you send an email when you have no service, such as on a subway. Sometimes it sends when you get service again, usually it does not. If it doesn’t send, it just saves the email as a draft. Doesn’t leave it in the outbox - doesn't notify you it didn’t send. You literally have to go to the sent email folder and pull to update to see if it sent. Like it’s 2006.
Notifications are almost instant, but even plain-text emails take a while to download (even when you manually refresh). As in a minute or more.
No deep linking (ie tapping an email notification opens the app, not the specific email).
Attachment viewer is good for basic tasks only - review of PDFs and word docs. Can’t see the changes in a track changes documents and editing is too primitive to be useful. This is really rough given that you’re stuck using this app (and related blackberry apps) for all document handling. It makes doing even basic tasks next to impossible. Opening docs using helper apps is a joke, with the document bouncing around several apps getting “verified” before opening.
Rudimentary email drafting tools.
Even on corporate email, blackberry tires to smear its branding all over your email by defaulting to a “sent with blackberry work” signature with a link to the blackberry website. Pathetic for a paid enterprise email solution.
Like so many, I’m forced to use this by my job.
Avoid this APP if possible 1/5
This APP has wasted more of my time than any other app in the history of electronics. Continued crashing, non connectivity for days at a time. It's required repeatedly calling for support. It always seems to crash when I'm traveling for work cutting off all email communications with my office, which causes a delay of restoration until I return to a desktop.
Don't download this unless you are required by work!
Worst app EVER 1/5
Can’t even perform new email notifications. Many complaints on this. No one seems to listen. Get your act together or get out of the business.
The app got worse 1/5
By Wawa enthusiast
Something got messed up with either the blackberry update or the iOS update. But the fingerprint ID doesn’t work, I have to sign in 90% of the time now. And when I get an indication that I have a new message it take several minutes for me to be able to see the message.
Email not syncing 3/5
By The Dulen
Everything else is working fine. Since he most recent update I haven’t been able to sync my email. Calendar, Lync, and other functions seem to be in working order. The email function however is the most important...
Dead slow, app breaks often and needs to reinstalled.. 1/5
By Dusk shushes
Emails doesn’t get loaded quickly, it’s very slow
The worst mobile app for work. 1/5
Blackberry is slow, sluggish, goes offline often and doesn't turn back. In short, it's a useless app.
For the most part this app functions decently.
Please please please add compatibility to use distribution lists back again. It's definitely a major component that's missing.
Worthless for Email. UEM Client Package Unacceptable. 1/5
I have this application package for my work email and calendars (company directed). Not a week goes by where our IT department sends out an email -that I can't get on my phone to begin with- about the Work application being 'Offline' and a work around by deleting and reinstalling the Work app. So, anytime I need to get email on my phone, I get to delete and reinstall the app. The next update to fix this problem is MID-SEPTEMBER. As I write this review, it is late August.
Absolutely unacceptable app with technical service reps telling us to 'uninstall and reinstall' to get it to work. If this is the answer- hopefully my company will not re-up our contract. Blackberry is certainly not providing us with the service we are paying for.
Update for Sept 30th: The latest update now 'connects' to the server 3 out of 5 times when you request it. If you have this for work- get used to closing out of the app to get it to update your email or deleting the app completely and reinstalling as a work-around.
Technical support for Blackberry is pitiful.
Too slow 1/5
This has always been slow to retrieve mail and you have to pull down to refresh to get the app to work, but now it takes 10 mins to sync if it does at all. I’ve had it on three devices with the same problem. It’s not my isp. Feels like the tech is behind and not tested before updates are rolled out. Hoping these issues are addressed soon as I have to use this app for my job.
Fingerprint scanner broken 2/5
Fingerprint ID stopped working after you last update on iPhoneSE. Asked for my password every time even though I have fingerprint on. Please fix this!
Not working right with iOS update. Won’t update inbox
Need to fix in iOS 11 version!!! 1/5
Takes forever to connect (even with full WiFi bar), slow to update, freezes often, and even shut down app some times. It was never that quick to update data but now it is a slow crawl since iOS 11. I usually wait a little bit before updating my app version but had no choice when switched iPhone 8. Please fix soon!
Not user friendly 1/5
App is difficult to navigate and understand.
Still not getting the finger print to work 2/5
Not sure why there is such a problem to get the bio metrics to work, it doesn’t.
App is not working 1/5
This app is always laggy, it got worse with ios 11. Emails are not loading. “Connecting “ taking forever.
This app is garbage. It never receives push alerts for incoming mail and constantly asks for a password as it crashed in the background. Only way to see new mail is to launch the app, type in password and wait forever for it to refresh. Don’t waste time sending feedback in the app, they respond once a week telling you to force kill or delete and reinstall app.
TouchID broke in iOS 11and battery issues 1/5
By Crazy Shree :)
TouchID is not working intermittently. Though the app is minimized, in very few seconds it asks for password.
I left the app running in background last night, the battery on my iPad drained to 0.
This needs immediate fix.
Note: this issue is in both iPhone and iPad. So it is definitely not device specific.
Not Working on IOS 11 1/5
By Jonathan Murphy
Please fix ASAP! Why does this always happen? So frustrating.
Wish I had a choice 1/5
Update: for weeks now, constantly says I'm offline when I am not. I get new email notifications all the time but can't get the inbox to load new messages. How useful!
My employer forces us to use it out of security concerns.
I hate that the calendar does not let you view by appointments like the native email app. Day by day view is stupid if you only have one item per day.
App quits a lot when I try to forward or reply to messages. Seems to be related to copy and paste function. Not impressed.
Not compatible with iOS 11 1/5
We've got a great IT department but even they can't get this app to work reliably. It's offline FAR more than not. Terrible app.
BB took the Good product and destroyed it 1/5
A Good product destroyed by a dinosaur company searching for relevance.
Why bother with a mobile email app that doesn't even do the basics 1/5
Out of sync and offline more often than not. Creates the expectation with your organization that you are in the loop 24/7, sends you notices that you have email, then doesn't allow access to the emails to read. Consequently, the company thinks you don't care enough to check your phone. Once again driving to the office during weekend to answer an urgent situation. Blackberry fails again. Hey, maybe Blackberry is a nostalgia app that reminds you of what it was like when we weren't connected on smartphones.
Terrible design 1/5
Whoever thought that putting the menu navigation overlay in the middle of the top portion of the screen instead of keeping it at the bottom should be fired. Very inconvenient when trying to navigate and read email!
Terrible App 1/5
By Desi Jadoo
Doesn't alert you when emails arrive. This app is terrible.
Forced to use this for work...how about you make this a push rather than a pull. Waiting anywhere from 30 seconds to over 2 minutes (on WiFi) for an email to show up in my inbox and that's after getting a notification.
One of the worst email apps ever 1/5
I'm forced to use this app for my work email, but it is super buggy and missing basic usability features.
Won't connect 1/5
Absolutely terrible. Basically will only update emails once or twice a day. You can pull down to where it says refreshing, but it never does so. Instead, it just pops up and said "connection offline." This app is atrocious and reprehensible. Also, why can't I sync my calendar? Terrible!
By This game really blows
I hate this app, I mean pure hate. I don't hate anything in this world but this app. It has stolen so much of my time by not working as advertised and being overall atrocious. As I speak, I have wasted three hours trying to get to an important email.
It never syncs correctly, user experience is horrible, and the default fix for anything is to delete and reinstall - thus dumping all preferences and folders.
It the metaphorical equivalent of violent IBS on your wedding day in front of a congregation during the second hour of a full mass while standing in an Arizona desert.
Blackberry "Work" makes work impossible 1/5
This app (the entire Blackberry line, actually) is worthless. It gets one star only because there are no zero/negative ratings.
The latest version (in no way an "upgrade") is particularly bad, as the app is now stuck in "offline" mode 85% of the time, even with a 5 "bars" of LTE (and, inexplicably, even on WiFi).
Temp fix when the app goes "offline" 1/5
By cg jo
One of the worst apps I've ever had to use. Consistently goes offline and emails stop coming in. Only way I've gotten them to come back is to delete the app (it feels so good) then re-download it and set up email again.
By Missing GFE
Why do I need 5 apps now? GFE was not stellar, but by far better than this.
Always "Offline" 1/5
Every day while in the office or at home in the evening the app goes offline and doesn't sync. It annoys me with the notifications, sounds and banners, but when I open the app it tries connecting for 30 seconds and then says Offline. Completely worthless.
How do you give zero stars? 1/5
Great app- when it works.
Too bad it's completely unreliable, stops fetching emails for days at a time. When it does get my emails it crashes regularly causing me to have to relaunch and log back in. Please update and fix!
Notification don't work I do not receive any notification at all... 2/5
By Samim Iqbal
This release notification doesn't work