Not updated for iPhone X, not true Touch ID 2/5
It is pointless and terrible to allow Touch ID login unless the “app has restarted.” The practical outcomes is needing to type your passcode (a new, second password you need to create! Makes my phone **less convenient** than my computer!) every time you want to view your mail. Touch ID is meant to authenticate the device owner at any time, and a core tenet of iOS is that the user does not need to know something so technical as whether the app is still in memory. Allow Touch ID to view mail all the time, or remove it entirely and stop faking it.
Great App for Business Email 5/5
Why does this app get bad reviews? It’s full featured and keeps church and state separate. Don’t hate on the app because your it department locked down your notifications.
This is a mail-contacts-calendar app that your company controls. It requires no MDM, so that microcomputer you paid $1K for stays yours, and not your risk department’s.
Keeps getting better with every version.
App Crashes 1/5
With the new update it crashes when I log in more than 50% of the time and then spins. Blackberry knows that the end user is not purchasing their product and that we are stuck with this buggy poor excuse for a enterprise app. Sad.
Still no iPhone X screen support 1/5
When is it coming?
Where is the iPhone X version? 1/5
Had months to prepare for this. It always crashes or has bugs like won’t register taps so have to force exit
Email notifications don’t work 2/5
I’m really having a problem with this issue. I get email notifications which is great. However email notifications won’t work for some reason. I tried everything and double and triple checked the settings on the app and my phone but no luck. Seems to be a common iphone related issue. People with Android don’t have this issue
Where is iPhone X support? 2/5
Use the whole screen please.
Needs iPhone X support desperately! 1/5
Needs iPhone X support desperately!
Updated a month after iPhone X and still not supported 1/5
Screen resolution still needs to be updated for iPhone X. This really isn’t that difficult. Further proof of BlackBerry’s lack of agility in the modern tech space.
Latency- Get past yourself Seriously! 1/5
By Tech Savaint
If you guys head NOC’s throughout the country the latency speedy would be phenomenal but unfortunately you are the only company out there that specializes in the proprietary territory mentality that keep everybody from appreciating you guys hard work.
App could easily be improved 1/5
The app needs to use TouchID for authentication as opposed to a password, which is more secure anyway. Also, please update for iPhone X.
How to design a bad app 1/5
If Blackberry hopes to survive, they had better learn from its mistakes. This app is a train wreck of mistakes. Crummy UI with the you stupid floating Good button. Touch ID implementation is horrific. You need to reenter your password versus Touch ID multiple times every day. Sent folder does not sync by default. Go brew a cup of coffee while it "catches up" if you are looking to forward a recent email you composed to on more person. And the "secure browser" Good Access ... good grief. BB you owned smartphones and squandered it. You had QNX, a fantastic Mobile OS and couldn't package and market it, now the trend continues with the Good acquisition. Surely there is another company ready to take this market from BB given their poor execution. The need is huge as is the void in the current options.
This app is horrible!!!! 1/5
This app is horrible !!! - constant app crashes; ongoing failures to use fingerprint logon feature, which means ongoing manual logins; app is horribly slow when syncing; don't waste your time downloading this app, it doesn't even deserve 1 star
Horrific Waste. Has got to GO! 1/5
Driving me and IT nutz! Yes, gone thru painful uninstall> RE-request license> reinstall.Ugh!
- WORK calendar widget ONLY? Where’s EMAIL WIDGET as in my Android version?
- Notification SOUNDS suddenly stopped & remain broken
-Keeps saying notification settings NOT on, but they ARE
- Constantly OUT OF SYNC with work laptop
- Often delivers NOTHING unless I unlock phone for UNRELATED task. Suddenly, scads of new email from LAST NIGHT loads
- Overrides Gboard keyboard (prefer swiping) with native one (not true on my Android version of WORK
- Have iOS & Android apps because I have an individual AND group email address but can’t have BOTH on same device. Other than SOUNDS working on Note8 (though may HEAR it MINUTES before SEEING email) ... same crappy experience on both phones BUT ... Android version doesn’t flip thru multiple UEM Client splash pages (so annoying) before it gets to email
-iOS version DOES recognize FP ID 90% of time. Android version, maybe 5-10% though working for everything else
Touch ID useless 1/5
All of my banking apps use Touch ID for initial login. Why has the Good tech team implemented this in such a way that it's a useless feature?
Buggiest app I’ve ever had the displeasure of having to use. Wish there were other options. For a messaging and email centered company to have such fundamental issues with syncing is one of the great mysteries of life.
Worst App I Use 1/5
I am forced to use this app, but it is terrible. Slow and buggy. Very weak update cycle. Not a great iOS citizen.
Stop asking for notifications! 1/5
Update: really convenient how you have reset my email signature for me. Thank you for that 😠 this app is an absolute fail.
I choose to not receive notifications but every time I log in your app asks me to allow notifications. Pay attention to Apple, ask once and don't ask again at this point if I even said yes it will not turn notifications on because apple will not allow you to present the "request notifications" alert again. It's a minor thing but incredibly frustrating.
iPhone X Support? 2/5
When is it coming?
Why bother with Touch ID at all 1/5
Why have Touch ID if you’re gonna make me type in my ridiculous password at least every day anyway?
App keeps asking for password all the time. I feel lucky if i can use touch which happens 1 out of 20 times on average
Activation Not working on latest iOS 1/5
Bought a new iPhone X, my IT department has sent me multiple access keys but none of them work, they indicated its an issue with the app compatibility and iOS version. Please look into this ASAP.
Not ready for prime time 1/5
Poorly designed and built. If enhanced security is the goal, it's an ironic one. It's main security feature is a total absence of usability that makes logging in and doing...well, anything--such a burden that the user avoids it whenever possible.
Calendar sync does not work 1/5
The recent update lets one login using Touch ID without periodically re-enter passwords which is a big improvement. This worths a star. However the calendar sync stopped working. I cannot view any of my events on my Outlook.
What a joke 1/5
By GMan 185
It’s 2017 - it shouldn’t take 10 minutes for an app to load my work emails but that’s where we are.
Keeps getting worse not better 1/5
Latest version no longer connects. I’m getting notifications that I have new emails but they never load. Seriously BlackBerry this is getting ridiculous. Your fingerprint logon process stinks, have to log in manually 95% of the time. And now your app is nothing more than taking up space. PLEASE FIX YOUR ISSUES OR TOSS IN THE TOWEL SO COMPANIES CAN MIGRATE TO A BETTER PRODUCT.
Not being upgraded 1/5
This app needs to be updated to support iPhone X.
It looks terrible.
Please upgrade ASAP.
Good to Bad 1/5
Company retired Good For Enterprise and switched everyone to this.
Overall the Good/BB Work app is a disappointing downgrade to the older Good app, at least w/ respect to critical/basic email and calendar functionality:
-Many random bugs and problems rendering many HTML emails that rendered fine in the old app.
-Stupid floating button is always in the way and completely violates the iOS interface guidelines. A taskbar with scrolling panels of buttons would offer same functionality and would be consistent with Apple requirements. This implementation is uniquely bizzare..
-Clunky browser (BB Access) and 3rd party 'Good' apps implementation, with single sign-on implementation that is constantly switching between apps.
-Poorly coded pasteboard security implementation mangles basic text editing including killing-off the UNDO feature.
-Horrid TouchID implementation; is uniquely crippled in every imaginable way.
Surprised BB hasn't managed to clean this mess up by now. Very disappointing.
Touch ID doesn’t work. 1/5
By Raphael III
Have to manually log in to the app 80% of the time to see if I have email. Terribly inefficient. Please fix ASAP!
Inconsistent connections 2/5
Constantly goes off-line for no reason at all. Constantly have to login.
Beyond Horrible 1/5
Blackberry. What else needs to be said?
ICS issues 1/5
Very inefficient doesn't support .ics extension
Still blows 1/5
Still a disaster - whenever I change my Outlook password, this thing brings me close to a nervous breakdown...
Not working since last update 2/5
App used to be ok. Not working on Iphone 8. I log in and it says I have emails but the main screen is blank. Just says "Emails" and doesn't actually populate them. Then if I click the search bar the app auto exits. Not sure what's going on but I hope it gets fixed soon and I am required to use this for work.
Why do you hate e-mail.
Zero stars 1/5
Worst app ever. A disgrace that BlackBerry owns this. Delays, buggy in email, warning to leave free 5% of my iPhone and iPad storage.
As a former Bold 9000 dedicated user, it is disgusting this is what Blackberry has morphed into.
CEO Chen - read how low the ratings are on this and fire a few people and get it fixed.
BRING BACK GOOD!! 1/5
By bring back good
Oh look, an email! ** clicks on BlackBerry icon **
I know it's a bit of a novel idea to be able to get your emails from your email app but this app simply does not work!
Every single f***ing time I open blackberry to retrieve an email, the app gets stuck on connecting for an eternity. It would be quicker for me to drive to work and login to my computer than to attempt to retrieve emails from BlackBerry.
Seriously, bring back GOOD enterprises! It actually worked.
Cannot get this activated 1/5
Our admin team keeps telling me to reinstall which is proving to be of no help. Between this and the other option I have for work, it would be easier for me to lug my laptop around and dial in remotely.
Slower than before...as if that was possible. 1/5
This app used to work well, but somewhere over the last month, it has become real slow to update emails. I will get a notification in the Notification Center that I have a new message, but the. I open the app to read the message and it takes a minute or more to load the message. Most times I have to close the app and relaunch it. Ugh!!!
Terrible Application. 1/5
I have to log in every time I need to use the application, which is very inefficient. The notifications sometimes notify me with the email Subject and the sender, but most of the time just alert me with "email received." Which is very frustrating because then I have to log into my account to see what the email is. I get quite a few company-wide emails that are unimportant at the moment and have to go through this clunky process to see what the email is about to see if it is important. I wish I didn't have to use this app for my work. Google works every time and has always been amazing. Also, it does not sync with my email. So if I check my email on my computer it will not update on my phone until I log in and manually reload the app.
Fix this 1/5
This app is such trash. It literally will not load anymore. Fix this blackberry. We all need this app for work clearly. I wish I had different options.
The worst app on my phone, wish I had a choice to delete it.
App is a complete joke 1/5
Having horrible experience with this app- it says I have incorrect access code even it’s exactly code provided. Then Ap says unable to make connection- what a joke- no support available from my company, nor Blackberry.
Upgrade crashed my app. 1/5
I just updated my app, and now I can do nothing. Luckily, I'm traveling and my phone becomes crucial to my trips success. Why don't I ever have problems when I'm sitting at my desk? It's like it has a traveling sensor. It is so frustrating.
Multitasking issue 3/5
Since I upgraded to iOS 11, the app freezes every time I multitask and loading new emails takes much longer than before. It is getting to the point that I am not using it anymore while my job depends on email. Very frustrating.
iPhone 8 issues 1/5
Worked fine on iPhone 6. Ever since upgrade, takes long time to upload new messages. I work for large enterprise 100k+ employees and have asked Head of IT to consider a new provider.
Need an update ASAP.
Ruins productivity 1/5
Notifications show on lock screen that an email was received. But it can take up to an hour for it to show in inbox. IT (I work for a major international bank) says that it does not work on iPhone 8. How is that possible? It was a truly awful app when it sort of “worked” on my 6, but is now useless on iPhone 8 with iOS 11.
Not ready for iPhone 8 and iOS 11 1/5
By PIT in CLT
The app has not worked properly ever since I purchased my new iPhone. The app installs and initially loads all my emails then stops working/connecting once I switch to another app. When I come back to the Work app, it asks for my password and opens. Then spins for minutes on end trying to connect to my work’s email network to update, which never happens. The only way to get new email is to delete the app and reinstall it. Why is this still an issue 15 days later? Unacceptable for a product geared towards work.
5GB available space is not “device low on disk space” 1/5
The product is improving. Keep up the Good Work (get it? Double pun. Funny!). But please fix the device space logic. I am NOT low on storage space!!!! Change your logic!
if $percent_space_left_on_device < 4%
if $percent_space_left_on_device < 4% and \
$total_space_left_on_device < $
annoy_user(“Device low on storage,”)
...and let us get on with our work.
Issues after iPhone 8 and/or iOS 11 1/5
Issues with connecting and application crashing. Sending logs several times per day.
Slow, poor design, annoying. 1/5
It gets two stars rather than one for being a little more stable than prior versions, notifications work consistently and the app often sends and receives email accurately. Other than that, this app is bad.
Constantly (as in, 10+ times a day) required to enter a complex password instead of using Touch ID. Sometimes it accepts Touch ID, often it does not. It’s particularly incredible when you enter the password to get into the app, literally do not move, and are required to use the password again five minutes later. Silly (as if passwords are more secure than Touch ID) and very, very annoying.
Incredibly, it sometimes doesn’t send emails. This is often the case if you send an email when you have no service, such as on a subway. Sometimes it sends when you get service again, usually it does not. If it doesn’t send, it just saves the email as a draft. Doesn’t leave it in the outbox - doesn't notify you it didn’t send. You literally have to go to the sent email folder and pull to update to see if it sent. Like it’s 2006.
Notifications are almost instant, but even plain-text emails take a while to download (even when you manually refresh). As in a minute or more.
No deep linking (ie tapping an email notification opens the app, not the specific email).
Attachment viewer is good for basic tasks only - review of PDFs and word docs. Can’t see the changes in a track changes documents and editing is too primitive to be useful. This is really rough given that you’re stuck using this app (and related blackberry apps) for all document handling. It makes doing even basic tasks next to impossible. Opening docs using helper apps is a joke, with the document bouncing around several apps getting “verified” before opening.
Rudimentary email drafting tools.
Even on corporate email, blackberry tires to smear its branding all over your email by defaulting to a “sent with blackberry work” signature with a link to the blackberry website. Pathetic for a paid enterprise email solution.
Like so many, I’m forced to use this by my job.