Doesn't work 1/5
By Natty bar
Worked for a week then the app glitches set in, very disappointing. Won't let me login or reset password and the list goes on.... I just want my flames!
More Flames!! 3/5
The app works great for in store purchasing but my husband and I always go together and we only get one star each time. Seems like we should pay separately and take advantage of 2 pizzas = 2 flames. I have not tried ordering online so I have no opinion on that portion of the app.
Look at other ordering apps and do what they do 2/5
I just take a look at the Panera Bread or Starbucks app. Do that. No Apple Pay? I can't use cards that are in my wallet?
A business loosing app 1/5
By Magical Frontier
I bet this app has cost Blaze money. It is a poorly designed app and their order time estimates are an indication of stores business. App said our order could not be ready for an hour. It's was 8:30pm. Order would not be ready until 9:30pm. That's can't be right so I called Store. Person who answer said what ever the app said is accurate. I decided to drive there and see if they can pull up my order and do it earlier. There was not a single person in line. The longest line while I was there was 6 people. How many people didn't order a pizza cause the app says order can't be ready for a long time when in reality it can. The rest of the app is poor as well. Look at other restaurant apps. Hire those developers.
Great App! Great Food! 4/5
The UI could use some work. It's a little clunky on larger screen sizes and could use an update but everything works fine. Also support for Apple Pay would be awesome!
Placed an order for 2 PM and it saved as 3:40 PM. Called but phone orders voice mail told me to go online, called the manger to have it canceled instead of going there to go through the line that the app is supposed to bypass. Really wanted to use the "After Pi-Day" coupon but I guess I'll have to try again or not use it at all.
Payment options need some fine tuning 1/5
Payment options won't let you use multiple cards or pay with cash. A serious problem as just about every other pizza place lets you do this when placing take out orders.
Payment place order not working 2/5
So you get there and they have no record
So basically did not work for me
They didn't make the pizza correctly 1/5
And they SERIOUSLY skimped on toppings. Booo. Just order in person.
Needs an update 1/5
By Michael Highwind
This apps need to have the following options:
1. Be able to edit order
2. Cancel order
Worst App 1/5
By Cumpter geek
Things I hate about the app
1. The flame is NOT automatically added to your account
2. PAY WITH PHONE IS NOT RELIABLE...IT DOESN'T WORK
Please go see other apps like Starbucks and there payment style..it's like HALLELUJAH!!!!!!
Needs better payment management 3/5
This app is ok but they need to add the ability to add more than one credit card and a one time use card.
Terrible App 1/5
So I tried to order using the app, HUGE MISTAKE... I placed my order at 6:28 and set the pick up time for 6:45. That's 17 minutes to make 2 pizzas. When I got to Blaze it was a little busy with a line out the door. I walked to the front of the line and stood by the register waiting to be helped. The staff @islavista Blaze just kept calling other people's names and ringing them up. They must have helped 5 customers in line and I was standing there like a donkey waiting there and they didn't even ask me if I had been helped or anything. Finally I spoke up and said I ordered on the app, is my pizza ready? The dude that was calling names was very unprofessional when I asked him what was taking so long that the pizzas should have been ready 5 min ago he told me that the customers in line have preference over the app customers and that they haven't even started making the pizzas yet .. at 6:55 my pizza went in the oven and I didn't get them until 7:10 I had to wait 40 min at blaze very hangry and extremely upset with the service and let down by the wait time. Total waste of time. It's not worth it. People that order online and pre pay on the app should be able to go to the front of the line and pick up there pizza at the pickup time, not 30 min later.... NEVER DOING THAT AGAIN!!! SUCH A WASTE OF TIME!!!!! BAD EXPERIENCE!!!!! >:/
Horrible user experience 1/5
Slow, poor design, hard to use. It's 2017. Can you guys hire a better developer?
Every time I try to redeem a reward, the app crashes. Uninstalling and reinstalling doesn't work either. Don't waste your time with this frustrating app.
Pretty good! - wanna use gift card to pay 4/5
App is good for preordering. Easy to scan at store for points. But no way to pre-order and use my gift cards. Would like to see that in future updates.
Incredibly slow 2/5
Standing at the register with a line behind you is the last place you want to deal with a sluggish app.
The app crashes literally every single time I use it
By killer clans
I keep trying to go to rewards to redeem a BOGO free and the app crashes every time. Frustrating!
Doesn't update always shutting down 1/5
This app won't update your flames. Every time I try to access my rewards or see my flames it closes down. I tried uninstalling a and reinstalling the app with hopes it would work. NOPE. Very frustrating to order as well. The app spends a lot of time loading anytime you open it or change screens.
Connectivity really lacking 1/5
The app keeps failing and it tells you to contact customer support via email. Took my over thirty minutes and 50 tries to place my order. Then it didn't even figure in my rewards.
The pizza is good but the app is so awful 1/5
Worst app I've ever had I think....
If the pizza wasn't so good I wouldn't go back but I don't think I can even use the app it doesn't work at all
Cannot order 1/5
It's been two months and whenever I try to order online the app says that the service is unavailable
App rewards frame didn't get though 👎🏼😡 1/5
It always not updating when you use at any blaze pizza place and it needs a new update to fix the blaze pizza app system.
Horrible UI 1/5
By Document Geek
The type is the same font used in their logo, and it's really, really hard to read. Plus, there doesn't seem to be a way to edit a pizza after it has been built. I think you'd have to delete it and rebuild it. And when I went to check out, it asked for payment info, which I provided, and then I clicked on the checkout button and proceeded to drive to the restaurant. But when I got then, they didn't have my order. Apparently, after you enter payment info, you then have to click again on that payment method to select it (even if it is the only payment method), and THEN the confirm order buttons undims and will let you click on it to process the order.
The staff wasn't any help; they should really be trained on troubleshooting when people order with the app.
This app was just a really frustrating experience.
If I could Give it 0 stars I would. App never lets me log in, can't reset password, no response when I emailed them.
App is too slow 1/5
The app takes forever to load everything!
Pointless, probably just good for rewards 1/5
Thought the app would help you be in and out but no you have to check in there for them to make it... I want it ready when I show up
This app is slow to load whenever I'm trying to pull up my barcode to redeem rewards. This app needs an update.
This app totally rips you off. Free pizzas disappear. Customer service doesn't respond.
Glitchy and stupid 1/5
... I'm not satisfied with this app
So slow and then an update, none nothing 1/5
This app won't even open now after the latest update. What a bummer because I am loyal when there is an avenue to earning rewards. Please fix.
Rewards need work - too slow 2/5
It has to load the reward qr code every time you purchase, and if you don't have wifi or a signal, that is a problem.
It's the same problem when you try to redeem!
Even when it works, it's slow, and you never know if it's going to load the code. Even worse, it's a different code for reward vs redeem, so you have to scan twice when making your purchase, and that's IF the checkout person knows how this all works.
What a nightmare.
It went from painful death slow to torturously slow 1/5
At least I'm not dead yet, until I try to refresh the rewards
They don't know how to make an app? 2/5
By Roaf Htun
This is 2017 already, don't they know how to make an app?
App is slow 2/5
Trying to do anything on this app is painfully slow. I tried to redeem a promo code and, because I didn't know how the app offer redemption worked, waited until I was at the register to enter the code. Once I entered the promo code, I was given a confirmation pop up but the reward didn't appear in my tray. It wasn't until I had paid in full and sat down at the restaurant that the reward appeared. If the app is this sluggish, optimize before releasing. The standards for apps are higher now.
Does not honor rewards or promo code 1/5
I downloaded the app just because there was a buy one get one
free pizza offer for ordering via mobile app. The app accepted the code KEEPINITREAL but did not apply it to the order. Pretty frustrating
Leaving an honest review after reading others 4/5
I read through most of the reviews for the current version and don't understand why they are all 1 star. The app seems to work perfectly for me except for the slow load times. But other than that all my reward options work as well as ordering for same day pick up.
Rewards offline and two stores I tried 1/5
Both new stores in the area would not take the rewards card because they said there were errors on their system. I could not pay or get credited for the pizzas I bought. Also I noticed that you cannot pre-order less you pick a date 24 hours or more in the future. Obviously that's totally useless. I appreciate that they tried to make a rewards program buts this is not ready for prime time.
Worst App Ever 1/5
Deleting this from my phone doesn't work and I have scanned the app on several different times and I only have one flame
Doesn't work ZERO stars 1/5
Does not work at all. I've been to Blaze 4 times and couldn't get reward credit or redeem a free dessert. The cashiers don't care.
App doesn't work 1/5
Just downloaded it and it doesn't work. Just says to contact customer service.
Horrible app 1/5
Nothing on this app works. Don't waste your time or memory space
It works! 5/5
I don't know what all the other reviewers are talking about. The app works seamlessly for me, both the (same-day) ordering and the rewards. Granted, it's a bit of a clunky app but it gets the job done.
Can't Use It 1/5
I can't even use the app because with every button I press, the app freezes up . I can't order online because the website does the same thing. I just want pizza lol.
Terrible App - Losing Business 1/5
We decided to go somewhere else. This app is really terrible. I can even get it to respond, just spins and times out. Makes me 😢 b/c it's really good pizza
Needs Fixing 1/5
The app doesn't reflect all of the signature pizzas off the menu and needs to update that. There's no phone orders. Based solely on this app for ordering. It's easy to use but needs to make improvements on the apps
Absolutely garbage. Why do they even have an app !? Worthless whoever developed this should refund whatever they were paid.
Don't bother with the app 1/5
They use their app to track loyalty points but it doesn't work. I have been to Blaze 5 times and I have only 2 points, one of which I had to enter a code because the store could not get it to work right. The other times they scan the code but it does not record. When you tell them it did not work, they don't care because they can not do anything about it.
Pointless App 1/5
The app doesn't let you order pizza the same day. It will only let you order for the next day. So if you know you're going to want Blaze pizza tomorrow, go for it. Then again, if you're planning ahead for pizza you should probably get something better.