Crashes all the time 1/5
Doesn’t work, just crashes.
App freezes— Do they just not want my money? 2/5
Freezes. Tried to order pizzas for a company lunch but couldn’t get the app to work on anyone’s phone. It’s a bummer too because everyone puts in their order and start fantasizing about the taste of pizza in their mouth, only for the shopping cart to freeze when trying to process the order. Disappointed. Picked up sandwiches for the work crew instead:(
I have the app; but alas it never works so I’ve been advised by two managers (who’ve also tried it on my iPhone) to simply save my receipts and accumulate flames manually.
Great way to keep track of rewards and order ahead of time. 5/5
Worst App 1/5
I have had the most issues with logging in to this app. I receive the forgot password email but the app still does not allow me to log in. The worst ever. At the worst times ever. The better be happy I like their pizzas. Still cannot log in. I have emailed them awaiting response.
IDK why everyone is complaining 5/5
I love blaze and go there about once a week after i get done with work and I always earn flames and have redeemed many pizzas. Love the app and the restaurant.
Great app 5/5
The app works great I haven’t had any issues. Pick up time is basically telling you what time to get there so they can finish making it for you. Aka putting it in the oven. Great app easy to use!
iPhone X 1/5
This app is not yet updated for the iPhone X and the phone has been out for months now...
By Shielded do
Won’t recognize promo codes. Garbage app.
Coupons in App are a scam!!!!! 1/5
We went to the Blaze restaurant for the first time because of a buy one get one coupon that we downloaded to the app. The app worked and coupon showed when we were in the parking lot, however when we walked in the store the app glitches up and would not work. Disgusted we left and spent our money elsewhere. Fortunately I tried the app before we ordered, I would’ve been furious if we had to pay for two pizza when we were only trying the restaurant because of the coupon. We will never be back.
Poor app 1/5
App would not let me transfer a reward from my iPad to iPhone. Same app, same account! Local employees at Hawthorne were not helpful at all.
Love Blaze Pizza! 1/5
I used to love the app— 5 stars previously, but it doesn’t work anymore. Maybe it needs to be updated to the newest system. It keeps crashing whenever I try to do anything on the app. Pizza still gets 5 stars but app doesn’t till it’s fixed. 😀
Keeps crashing 1/5
By Garbage update
This app worked great the first two times I used. Right now it keeps crashing, so I uninstalled it and reinstalled and it keeps crashing. Guess I’m going somewhere else for lunch.
Worst App in the entire world? Possibly 1/5
For a Franchise operation like Blaze Pizza this app is simply ridiculous. How can BP expect customers to deal with an app like this is beyond me. I liked these pizzas but this app made me hate them. This is utter disrespect to your constituency. If I could give it five negative stars I wouldn’t hesitate. Appalling.
Can’t order 1/5
I was able to create an account but as soon as I hit the order page, the app crashes every time.
App freezes and closes 1/5
I’m trying to put in a reward code and the app freezes and shuts down. I tried my boyfriend’s phone and the app won’t even stay open past the first screen.
Blaze, I love your food and I want to be able to use the promo codes you send me!!
Crashes constantly 2/5
The app crashes constantly and my flame rewards don’t show up.
Too many glitches 1/5
I redownloaded the app at least 4 different times. And everytime I try and order it freezes and closes me out of the app. I’ve given up on trying to order pizza from here.
App is buggy with random closes when using. Be careful opening your rewards! My app forced closed when I was redeeming and I couldn’t get it back up and lost out. Manager told me SOL! Bad app currently with no optimization for current iOS.
Not quite user friendly 3/5
App is a little confusing to work through
Bad reward policy 1/5
This company/app only allows a maximum of two rewards (flames) per day. So, if you go with your family and order 6 pizzas in one transaction you only get one reward point. If you decide to break up your transactions one at a time you are still limited to two rewards (flames) per day. This is not a way to build loyalty. This is a terrible policy.
Can’t add items to cart 1/5
By Sara H in CA with blah
Pretty essential part of the app just doesn’t work.
I wish you didn’t have to use credit card 3/5
It would be nice to use Apple Pay or PayPal instead of entering my credit card number.
Does work - my flames don’t appear 1/5
I have tried twice to scan in the restaurant to get “ flames” and both times it didn’t work and the employees and manager were no help.
Even wrote to blaze and after them drilling me with questions they finally gave me my two missing flames but didn’t fix my app - so what good did that do me?
This pu$$y trash
By dont buy, use FREE!!
Will give wrong order time
Will WASTE your promo you earned
Don’t waste time
Keeps Quitting On Me 2/5
By Carrie =)
I downloaded the app to get a buy one get one free pizza. The app keeps quitting while I’m trying to use it. I even deleted the app and downloaded it again to see if it would fix the problem but it didn’t. I entered the code for the buy one get one free and I got an email saying I got the reward but it’s not showing up in my rewards on the app.
App crashes 1/5
By Blake Sellers
I eat at blaze all the time and recently I noticed the app continues to crash when I try to earn a reward or redeem one. This is the 5th time it has done this to me and they end up giving me the reward after witnessing the app crashing on me. This gets really annoying especially when people are in line waiting on you and the reward won’t show up or you can’t earn one because the scan code won’t work.
Promo code crashes app 1/5
Promo code crashes app
Great customer service - Newark 5/5
Sean from the newark location (near penn) was great, he treated me with courtesy and the interaction was really professional. Great first experience and impression of this pizza spot! Great pizza as well. Had the delicious red vine, totally recommend it.
Sub par 1/5
Horrible app, crashes when you need it (we couldn’t get a 2 for 1 offer we had due to this!) and also the star scanning feature rarely works...many times I’ve scanned and never earned stars. Don’t bother
Piece of crap 1/5
This app literally crashes every single time I open it on my iPhone X. I was trying to use a coupon and got screwed out of it because this app decided to just crap out.
Ready time always off by at least 30 minutes 1/5
By Laguna Fish
The store doesn’t even get the online order u til fifteen minutes after you place it. Plan to arrive about 45 minutes after you place your order no matter what the app or email says.
Anytime I try to add something to my cart, it just freezes and then becomes unable to use
Bogo is lit 5/5
Pretty bad app. When trying to add the order it just gets stuck. Close the app repeat and try again but adding order always get stuck. Don’t know why I have this app since I literally can’t order any food.
The app never works. When I can actually order it doesn’t recognize promo codes. Frustrating...
Won't open 1/5
Went to the store to use the BOGO. Didn't open when I needed it and I had to leave the store
Worst app I have ever used. 1/5
Every time I tried to log in or order, it just freezes and eventually quit the app. Can’t do anything with the app except look at the few pictures on the homepage. Well done.
Stellar food. Un-Stellar App 1/5
Chipotle has a great app. Burger Fi too. This app every 10 days or so requires me to log back in. That’s not cool while I am at the register of a very busy blaze pizza. Does not support Touch ID for login which is a super easy solution if they can’t fix logout problem. Interface is not as good as I would expect. They need to take this app more seriously and throw some serious $ at it.
Why even have a rewards program 1/5
This app is often unresponsive or randomly quits, although it has gotten better with updates. My main criticism is that most of the time when I go to scan it in the restaurant it doesn’t work. Sometimes I also do not receive any flames when I did scan it and the person at the register said it went through. Also rewards usually say “already redeemed” when I have not redeemed them yet and they are not expired. Why do you even have a loyalty program if it doesn’t work a lot of the time?!!!! I would give zero stars if it was possible.
Worst app ever. It kept crashing on various screens. Once I got to the store prepared to order, the screen kept flashing that I've been logged out. It wouldn't allow me to do anything. I couldn't even show them I had a free fountain drink coupon!! Useless app!!
I just switched back from Android to iPhone a month ago. While the Android app wasn’t great by any means either, it actually worked.
Meanwhile, I downloaded the iPhone app 5 mins ago to put in the “workworkwork” code that expires February 13th. Unfortunately, it won’t allow me to log in before the app crashes. I’ve tried 3 times. 2 of the 3 it crashed while logging in, the third it crashed before I could open the log in screen.
Why encourage customers to use your app if it isn’t functioning correctly?
App crashing 1/5
The app keeps crashing and I can’t log in to redeem my reward
This app continually crashes! I can’t even log in. I’ve deleted it and downloaded it again on iPhone. What’s the point?
Hopeful for the update 1/5
I saw that there was an update and was hoping it would work better after that. Still the app will not confirm my order. Prior to the update, the app confirmed my order but the order didn’t go through to the store and I felt bad for the employees.
Worst app ever!! 1/5
By Cheri d' amour
Blaze is truly a family fav but the app does not work. And don’t even think of trying to use it inside the location. You can never get rewards and then if call customer service they ask for so much info that it’s not even worth it!!! Trust me I’m not the only one and it’s not just because I have an iPhone. I have people who have used it on androids and even the restaurant staff says everyone has issues with it. Smh.
Do not waste your time! 1/5
I created a profile, figured out my order, agreed to gps tracking, gave my email for all their marketing... and the promo code I got for my troubles didn’t work!
Not particularly interested in trying this business after all this wasted time (while hungry, no less...) The other local pizza place is about to get my $$.
Can’t apply rewards when placing order via app 1/5
Nowhere does it say that. Getting to the store and having to cancel and then reorder is unbelievably frustrating.
I blame whomever greenlighted this app. While the UX has improved, this is a glaring miss and causing store management to waste time not servicing customers to go run a cancellation.
App keeps crashing and closing 1/5
7+ iOS 11.2