This app totally rips you off. Free pizzas disappear. Customer service doesn't respond.
Glitchy and stupid 1/5
... I'm not satisfied with this app
So slow and then an update, none nothing 1/5
This app won't even open now after the latest update. What a bummer because I am loyal when there is an avenue to earning rewards. Please fix.
Rewards need work - too slow 2/5
It has to load the reward qr code every time you purchase, and if you don't have wifi or a signal, that is a problem.
It's the same problem when you try to redeem!
Even when it works, it's slow, and you never know if it's going to load the code. Even worse, it's a different code for reward vs redeem, so you have to scan twice when making your purchase, and that's IF the checkout person knows how this all works.
What a nightmare.
It went from painful death slow to torturously slow 1/5
At least I'm not dead yet, until I try to refresh the rewards
They don't know how to make an app? 2/5
By Roaf Htun
This is 2017 already, don't they know how to make an app?
App is slow 2/5
Trying to do anything on this app is painfully slow. I tried to redeem a promo code and, because I didn't know how the app offer redemption worked, waited until I was at the register to enter the code. Once I entered the promo code, I was given a confirmation pop up but the reward didn't appear in my tray. It wasn't until I had paid in full and sat down at the restaurant that the reward appeared. If the app is this sluggish, optimize before releasing. The standards for apps are higher now.
Does not honor rewards or promo code 1/5
I downloaded the app just because there was a buy one get one
free pizza offer for ordering via mobile app. The app accepted the code KEEPINITREAL but did not apply it to the order. Pretty frustrating
Leaving an honest review after reading others 4/5
I read through most of the reviews for the current version and don't understand why they are all 1 star. The app seems to work perfectly for me except for the slow load times. But other than that all my reward options work as well as ordering for same day pick up.
Rewards offline and two stores I tried 1/5
Both new stores in the area would not take the rewards card because they said there were errors on their system. I could not pay or get credited for the pizzas I bought. Also I noticed that you cannot pre-order less you pick a date 24 hours or more in the future. Obviously that's totally useless. I appreciate that they tried to make a rewards program buts this is not ready for prime time.
Worst App Ever 1/5
Deleting this from my phone doesn't work and I have scanned the app on several different times and I only have one flame
Doesn't work ZERO stars 1/5
Does not work at all. I've been to Blaze 4 times and couldn't get reward credit or redeem a free dessert. The cashiers don't care.
App doesn't work 1/5
Just downloaded it and it doesn't work. Just says to contact customer service.
Horrible app 1/5
Nothing on this app works. Don't waste your time or memory space
It works! 5/5
I don't know what all the other reviewers are talking about. The app works seamlessly for me, both the (same-day) ordering and the rewards. Granted, it's a bit of a clunky app but it gets the job done.
Can't Use It 1/5
I can't even use the app because with every button I press, the app freezes up . I can't order online because the website does the same thing. I just want pizza lol.
Terrible App - Losing Business 1/5
We decided to go somewhere else. This app is really terrible. I can even get it to respond, just spins and times out. Makes me 😢 b/c it's really good pizza
Needs Fixing 1/5
The app doesn't reflect all of the signature pizzas off the menu and needs to update that. There's no phone orders. Based solely on this app for ordering. It's easy to use but needs to make improvements on the apps
Absolutely garbage. Why do they even have an app !? Worthless whoever developed this should refund whatever they were paid.
Don't bother with the app 1/5
They use their app to track loyalty points but it doesn't work. I have been to Blaze 5 times and I have only 2 points, one of which I had to enter a code because the store could not get it to work right. The other times they scan the code but it does not record. When you tell them it did not work, they don't care because they can not do anything about it.
Pointless App 1/5
The app doesn't let you order pizza the same day. It will only let you order for the next day. So if you know you're going to want Blaze pizza tomorrow, go for it. Then again, if you're planning ahead for pizza you should probably get something better.
Please fix this app 1/5
By No, no, &, no
This act work great for about a month. Now, when I try to order, the earliest date available for pick up is 24 hours later. I need to fix this thing.
Free Pizzas Disappear 1/5
Every time I earn a free pizza it disappears :( this has happened to my friends too. Please fix it.
This app generates a new scan code every time you buy a pizza. This is stupid because what if there is no signal in the store? That means no new scan code so no flame earned. It also means that any reward you have earned cannot be redeemed because it will not bring up any scan code for proof.
CANNOT ADD PAYMENT 1/5
Great in theory but can not add payment nor proceed to placing order and paying there. Pointless.
Needs mega improvement 1/5
The code scan to get a stamp does not work. They scanned several times and nothing. Also the pay with phone feature doesn't work
Also there's a huge bug that kicks you to the home screen when the screen goes off. So you lose your bar code when you are waiting in line
By Frank Jr.'s Boy
Can't even enter my credit card info. Keeps saying all my cards are invalid or info was entered incorrectly. Makes the 100% useless. Cmon LeBron. Fix this. Lol
How am I supposed to order if the app won't even take my card info...
No ordering for me 1/5
Wanted to use the app to order and it won't even let me make an account. How are we supposed to order when this app doesn't even work. Other pizza places have way more items and their apps work... This is upsetting.
Didn't work for me 1/5
I had to email them to get credit for my last purchase even though my app was scanned there. One flame for an $80 purchase- this rewards program is a rip off. Don't bother.
Dose not give you rewards 1/5
App is really bad... 80% of the time you never get credit for your purchases so the app is totally worthless. No one at the restaurant can do anything for you when you do not get credit. Plus 10 purchases for a free $8 pizza. Not even worth the space on your smartphone.
Rewards Need Work 2/5
I too had a problem getting the reward. Luckily, the employee knew about the problem and scanned the app again when the flame didn't appear. It finally appeared.
Rewards or flames are awarded by visit, not by pizzas bought. Buy one or buy ten, either is only worth one flame. I was told that this was to encourage more visits. That is just lame. Needs to be by number of pizzas bought.
good pizza, terrible app 2/5
making the pizzas and adding them to the cart was simple enough. putting in card info to pay was a pain because even after i put everything in correctly, the app didn't allow me to press 'Save' to pay. also it makes my brightness go up so hella weird. stick to ordering off the site.
No pay in store option - Cash unfriendly 2/5
Chipotle lets you order and choose to pay in store, you should too. Not everyone uses credit cards.
App design 101 2/5
By Clarence Boddicker esq.
Duh. No way to edit a pizza in your cart. Forgot to add pepperoni? Dump the cart out, start over. Unbelievable. Crazy, huh??
Get for rewards, not for ordering 2/5
I got the app so I could order pickup on my way home from work. I arrive only to find out they don't cook it till you arrive....so what's the point? 100% useless as an ordering app.
Every step of this app crawls, regardless of the wifi or data network I'm on. How useless
Does not give you credit for purchases 1/5
Something is wrong with the app because it doesn't give you a flame for your order when they scan your code at the register. Please fix this ASAP or my class will stop eating there until the app is fixed.
Friendly hospitality by the employees. Great pizza! And the employees just make the experience at Blaze even better. I will be back here again real soon
Okay at the very best 2/5
Can't earn rewards from purchasing at the store,unable to redeem rewards through app, order we can't order and pay at the store, needs Apple Pay and Apple wallet integration.
A mess 1/5
The app will only let you order a pizza on 15 minute increments, half an hour in advance. Pretty ridiculous lead time required for a place that brags about cooking your pizza in three minutes.
You also can't use the app to pay in store, which is something even the terrible Dunkin Donuts app will let you do.
Another fun thing is that the app lowers your screen brightness for you! Thanks!
Weird. Keeps dimming the screen! 3/5
Weird. Keeps dimming the screen whenever i close the app. I do not like that it has this ability to interfere with my settings as thus! Makes me wonder what else they are futzing with and WHY?!
Multiple Issues 1/5
1. The app says "earn and pay" but you can't pay with your phone in store.
2. If you pay for multiple pies you only earn one flame. My wife and I have to pay separately each time. Most food reward programs give you credit for each item.
3. No one at the locations has any idea how to use the app.
4. To get credit for a purchase I need to scan many times and it slows down the line and is an inconvenience for employees and other customers.
Pizza gets A+ app fails 1/5
I have been to blaze 6 times since downloading the app, and only two times have I actually received a flame. Very frustrating! It beeps at the scanner, but no flame appears.
auto-refresh PLEASE 2/5
Why don't the codes auto-refresh? I'm not going to remember to hit refresh everytime. PLEASE modify thanks!
Outstanding Pizza and Staff! 5/5
By Desert View Estates AV
Our family thoroughly enjoys dining at the palmdale blaze! Their staff is friendly and hard working! Conner is the BEST! He goes above and beyond the call of duty to make our evenings a true blast! Ty conner and team!
Can't log in 1/5
By Sol Ko
This app doesn't let me log in. Seems like there's other people who had a same problem.
Can't apply coupon codes on the app 2/5
I tried to place an order on the app to go pick it up ahead of time, but I can't use a coupon code. The coupon code shows up as a QR code that the cashier needs to scan before you pay, but you can't submit an online order from the app without paying with your credit card first...
Can't login 3/5
By Inanimate Carbon Rod
Login bug, can't sign into my web account despite changing the password online.
Inconsistent earnings 3/5
I want to like the app like my kids like the pizza, but earning flames is really inconsistent - 2 out of 4 missing and no way to get help.