Too chaotic 1/5
By Baby Bear 2112
From the app to the time of pickup, nothing went as planned. Ordered 5 pizzas, 3 were done 25 minutes before the other 2.
Such a waste! 1/5
It doesn’t work. Period.
A critics review by BigMoneyTimes 1/5
By To start one
They ain't that dank. They slow. Plz update the store. Thxs fam.
Why bother having an app for rewards? 1/5
This is the most useless food app ever. You can only earn up to 2 stars per visit, not a big deal but every time I’ve gone to Blaze I have always purchased 2 pizzas, one for my husband and one for myself. The app only gives me 1 star for the purchase when I should be getting 2 stars. Even if I split the order, it does not register the second purchase so I am still only earning 1 Star.
What is the point of having this stupid app if you only give 1 star regardless of how many pizzas are being purchased?
Don’t bother trying to order with this app! 1/5
It won’t add your item to the cart and if you get lucky enough to add it. It won’t let you check out!
Super fantastic 5/5
Love the food, love the design of the app, love the concept.
Would be great - if it worked 1/5
Won't load my shopping cart. Not a great customer experience.
Won’t accept login 1/5
Can’t log into app with exact same credentials used on website.
Either the app will not place the order or the pizzas are not made properly.
Blaze is fine if you wait and supervise your pizza being made but don’t rely on this terrible app if you want your pizza as ordered.
At least half of my last order, which was for my employees, was missing items. Also, good luck getting a human that can help on the phone. I had to go into into a location to get a refund issued.
Gonna check out local competitors.
Created my order and every time I tried to submit my payment, I was asked to log back in. It became an ugly cycle of hunger and frustration. Although the food is good, this app is worthless. If I could rate it less than one star I would.
Love the pizza-not a good app 1/5
This app very rarely works for me. When I hit the button to place my order I usually get a message telling me to try again later. Wish it worked so I could earn my flame points and redeem email coupons.
Can’t even order. What’s the point of the app?
Merge rewards card with Apple Wallet 3/5
By Policjant Husky
Merge the rewards code with Apple Wallet for easy accessing. The app may never be perfect but at least allow an easier way to pull up rewards card to buy time for the app bugs to be fixed
Doesn't work 1/5
It doesn't work... Servers aren't responsive.
I don't get any flames 1/5
My app or account is for some reason stuck on 6 flames. I thought maybe it would just take time for it to register but even with an update nothing changed. I should have a free pizza by now since I've been back multiple times and scanned from my account and even used my recommendation code for someone else to make an account and still no change in my flame count. What's the point of a reward program if it doesn't work?! Also when coupon codes come out there is no details on it and you get to the register the coupon doesn't apply (like $4 off doesn't work an a simple pie). If I'm coming to the store because I have the coupon I don't want to be told I can't use it because YOUR App didn't specify. Hopefully someone reads this and fixes at least the flame problem which might be just for my account.
Payment Information Invalid 1/5
By Mariah m
I just got this app and it says my credit card is invalid when I entered everything in correctly. I tried it 3 times before I gave up.
Infuriating App 1/5
The absolute worst rewards app I have on my phone. Can someone please explain to me WHY on earth I have to login every time I use the app?! It's the only one that makes me re-login every single time. It also doesn't store my email address or password, so you have to type it in at the register while everyone in line behind you waits a ridiculously long time for it to load your profile. The user interface is confusing and busy. Ordering for pick-up through the app is complex. It's like Blaze doesn't actually want people to use and enjoy their app. It makes eating at their restaurants a frustrating experience rather than enhancing the visit. This app is a fail.
Doesn't work 1/5
UPDATE: ** 2 months have passed since I wrote this review. I noticed there was un update and was hopeful that it would now work. Still doesn't work. Tried to order 3 times and it just freezes. What a joke. Hire a decent company to handle this already. **
This app used to work wonderfully I had been using it for months, but it hasn't worked for weeks now. I can't place an order and I get a message that says "Sorry this service is temporarily unavailable. If the problem persists please call technical support". I've called the restaurant in my area and have asked when I'll be able to order thru it again and they just keep telling me "they're working on it".
Can't order online, on phone, or w/ app 1/5
I tried ordering online and went through the entire process only to be told to call the store. I call the store and they tell me to order online or download the app. I downloaded the app and tried to set up an account and wouldn't work. It's not a good when I try 3 different ways to order pizza and none work. Make me think all you want is my data.
Doesn't flow well 2/5
Seems there's a big disconnect in using this app and the store getting it / understanding it. Every time I've send someone come in with an online order, the staff is lost and has to find a manager.
Everytime I try and scan my code at the register, the staff seems lost and has to go find a manager.
Trying to pay with phone locks the app up.
So, I guess there design is cutesy and all that, but just doesn't flow well.
Doesn't track progress 1/5
Even though the app generates a code which is scanned at the counter, I do not receive credits for my purchase. This is extremely dissappointed and kills the purpose of installating the application.
Can't order from app 1/5
Screen freezes after adding to order.
Wrong Pick Up Times 1/5
As many of the users have reviewed, the pick up times that are selected in the app do not reflect on the confirmation page after the order is put through. Instead, a completely different time is displayed. For example: I selected to pick up at 12:45 pm and the app confirmed the time as 2:25 pm - that’s 1 hour and 40 minute difference!!
I have emailed Blaze regarding this discrepancy, provided screenshots of what I selected and what the confirmation page showed, and they told me that the time displayed on the confirmation page is NOT the pick up time. When I told them that the store also received the pick up time as 2:25 pm and not 12:45 pm, the companies response was that they were unsure of where the time came from but the app worked correctly.
Long story short, I don’t order through this app anymore because it’s not convenient at all and the company is refusing to listen to customer feedback.
Rewards aren't working. 1/5
I was supposed to have two "flames" for the orders I had but nothing showed up. Getting the free drink upon initial sign up was also a nightmare. Horribly designed app and rewards system from what I've seen so far.
Can't log in/Forgot password doesn't work 1/5
I got logged out of the app and can't log in anymore. Keep getting wrong password message. Also Forgot Password isn't working. Isn't working on the desktop site either. Pleas fix. I think I actually had a free pizza to redeem.
Worst app ever. 1/5
It won’t let me check out and pay. It’s asking me to restart the app every time. I called blaze pizza but after going through their call process nobody is answering. So frustrating.
Love the Pizza hate this app!! Doesn't work!!
VERY Disappointing Doesn't Work 1/5
By Loves lists & organizing stuff
So excited we have a Blaze in our area now! Downloaded the app, but it won't let me create an account, let alone use it. Very disappointed.
App Cheats! 2/5
By tim fergana
Love Blaze Pizza and the app looks not bad, but it won't give the flames sometimes. I scan the code in the app every single time I buy pizza, but sometimes my flames are never loaded. I would say I receive only 6-7 flames out of 10 visits (all in separate days). Also, there is only one flame per order regardless how many pizzas you bought. So bottomline is this app cheats sometimes!
won't even let me log in and use a reward that i know i have in store unless through the app
Flames not showing! 5/5
Had my phone scanned at the register and did not receive a flame that day...so waited till the next day and still no flame for the byo pizza I purchased. The app is fine for what it is but if one of the main features does not work, I guess I'll just enjoy blaze pizza without rewards :(
Will update review after my next meal at blaze.
Update: it works!!! Pizza is great as always and now the app makes blaze even better. :)
Constantly crashing on two phones 3/5
Slice the pizza and the app works (now that they fixed the crashing when ordering) for me.
App is very confusing 2/5
The app makes you think you're done with your transaction when you're not.
My flames don't always show up :( Maybe going with an old school punch card would be better.
Obnoxious account requirement 2/5
Really? Just to redeem a coupon code you need my phone number, email, first & last name, and make me create yet another password to keep track of? Why not take my birthday & social security number while you're at it.
One flame per visit regardless of the order 1/5
It is ridiculous that someone who orders a drink and dessert gets one flame yet someone who orders five pizzas, drinks and desserts only gets ONE flame. 10 visits before a reward is crazy
False advertising 1/5
The cashier handed me a coupon and said "you get a free drink if you download the app." She also told everyone else the same line. The flyer also read download the app to get your free drink. I showed them the app and asked for my free drink, and they told me I need to create an account and sign in and stuff first to get the free drink. I would have gladly did that when I got home and sat down, but instead I threw out the coupon and deleted the app. I don't appreciate being lied to, and on top of that they hand me a coupon that is false.
No point 1/5
No point, they don't cook your pizza until you get there.. doesn't save time at all.
What's the point? 1/5
Not sure what the point of this app is since we aren't able to choose what time we want the order ready. We ordered on this app, arrived at the location, and have now been waiting for 20 minutes and still no food... we might as well have just gotten in line instead.
Not user friendly 1/5
Only way to order. Makes you go through whole process and doesn't work at the end.
Doesn't work 1/5
This app worked for about every third visit in the beginning. Now it doesn't work at all. Feels a bit like false advertising. Offering free pizza after so many visits but they don't actually register the visits.
Make it work please! 1/5
Half the time I never get a flame! If it can't be fixed then you should consider an old fashioned punchcard.
Does not load 1/5
By Andrew Deem
Does not get past home screen
Barbaric App 1/5
By Hsun Tzu
It doesn't take Apple Pay and it constantly brings up error messages asking you to contact customer support.
Useless app 1/5
By This name taken lol
I ordered through the app thinking it would save me time. A line all the way to the door was literally cleared out and everyone had their orders and were sitting down eating. I was the last one standing.... 10 minutes past that my order was not still ready so I left. You can keep my 9 bucks!
Can't set up password of choice 1/5
I tried to create an account. No matter what I do, I cannot create a password that begins with a lowercase letter. Even when I repeat the letter in the default uppercase, then lower case, then backspace to delete the uppercase, it changes it to an uppercase again. And then, for whatever reason, it capitalizes the last letter of my proposed password. I gave up and deleted the app.
Doesn't work 1/5
By Natty bar
Worked for a week then the app glitches set in, very disappointing. Won't let me login or reset password and the list goes on.... I just want my flames!
More Flames!! 3/5
The app works great for in store purchasing but my husband and I always go together and we only get one star each time. Seems like we should pay separately and take advantage of 2 pizzas = 2 flames. I have not tried ordering online so I have no opinion on that portion of the app.
Look at other ordering apps and do what they do 2/5
I just take a look at the Panera Bread or Starbucks app. Do that. No Apple Pay? I can't use cards that are in my wallet?
A business loosing app 1/5
By Magical Frontier
I bet this app has cost Blaze money. It is a poorly designed app and their order time estimates are an indication of stores business. App said our order could not be ready for an hour. It's was 8:30pm. Order would not be ready until 9:30pm. That's can't be right so I called Store. Person who answer said what ever the app said is accurate. I decided to drive there and see if they can pull up my order and do it earlier. There was not a single person in line. The longest line while I was there was 6 people. How many people didn't order a pizza cause the app says order can't be ready for a long time when in reality it can. The rest of the app is poor as well. Look at other restaurant apps. Hire those developers.