Love it- one update request 5/5
By Sarah Conder
My kids daycare just switched to this app and on day 3 of it I already love it more than the previous one.
But PLEASE make an update so I can download the videos they've sent me!
The notifications don't work 2/5
My daycare switched from precious status to brightwheel. Precious status wasn't great but at least the notifications worked. Currently I have them turned on in the app as well as the notification settings, yet all I'm receiving are check ins and outs. I asked my wife if she was getting anything else on her phone and she said she wasn't. This app needs work.
Saving videos 4/5
Just like I can save pictures I’ll also like to save videos. Please send us an update soon. Thanks
Great app with one suggestion 5/5
Thank you for making life so much easier with kids attending daycare!
Recently the teachers are posting some videos of the kids playing, which is super nice, but we found we were not able to download them to our phone. Not sure if this is for some reason or it is a bug. Please improve this and we will be super happy with Brightwheel!
Crashes doesn't open 1/5
App crashes all the time sometimes doesn't even open
Daycare Provider 3/5
By Corner Cottage
I love a lot of things about the app, but it doesn't time stamp my posts correctly.
Update request 5/5
I love the fact that I can save pictures of my boy when they come across. Can you make it to be able to save videos as well? I have gotten a few and would have loved to save them to my phone! Keep up the great app!
Almost perfect 4/5
Almost perfect, I hope they can make a few more enhancements to make it better!
Love it! 5/5
Awesome app! Great for keeping me updated on my baby throughout the day in daycare.. I can see pictures of her, when she ate, slept etc. 👍🏼
Amazing and versatile app for child care 4/5
I run a small home daycare and use this app for the children's status updates throughout the day. The parents love it and even pay me through the website. Having used several similar apps, I can definitely say this one is the best. It is very functional and versatile and has convenient reporting and billing features. The only reason I couldn't give 5 stars is because some of the seemingly simple every day features are falsely advertised as included in the free basic version, but are in fact not, like loading multiple pictures at a time or saving food items. Also, despite the website implying the bank to bank transfers for parent payments are free, they charge $1.25 to the provider (me) for every single payment. I've been a little disappointed at the ploys to dig deeper in people's pockets. Just advertise a little more honestly and comprehensively, your product is worth the money.
Great way to stay connected with preschool! 5/5
Great way to stay connected with preschool!
Needs work 3/5
I was really excited when my kids daycare decided to start using this app. But now, not so much. It's great I can get videos but I don't get push notifications for: naps, meals, diaper changes, etc... instead I have to go in and check. Also, I don't like how there isn't a notification on the main page when you open the app so I have to go through each kid to see who has been updated. I preferred the old app my kids daycare used.
By Lakeside Preschool
Our parents LOVE this app! We are able to quickly share photos, videos and messages. The digital check in/out took a bit to get used to, but now that we have the hang of it, our carpool line is moving faster. Customer service has has responded to my questions and needs quickly and thoroughly. I consider myself "tech challenged" and even I have mastered it!
Amazing! Amazing! Amazing! 5/5
I have tried every app and program available for early educators. There is nothing like brightwheel. The app is so fast and easy to use. It has everything you might need, and it feels like every week something new and amazing gets added. Plus, they have a caring support team that listens to every question with care. Kudos the brightwheel team, and thank you much!
Great app!!! 5/5
This app is awesome!
DO NOT USE Brightwheel!!! 1/5
By vip daycare
This is a nightmare of an app with even worse customer service. I used this app for my daycare with no major issues for about 3 weeks. One day ALL of my parent and emergency contact info had been changed or deleted. Several of the students showed the exact same parent and emergency info of some random mystery person, other parents had been swapped around. It was a complete disaster to say the least. I wish I could say it got better after contacting 'Jennifer', some random employees and a non-existent tech support that would be 'following up with me' and working on the issue. Needless to say, several emails and phone calls later no one has attempted to reach out to me and apologize or help with this unacceptable glitch. I have gone weeks without having heard back from
Jennifer concerning this matter. However, I have had several people contact me regarding extending my brightwheel Premium service. Perhaps brightwheel should spend less time in their sales department and more time on creating an app that's actually functional.
Amazing app! They think of everything! 5/5
By Nick Ochi
I use Bright Wheel every day as both a teacher and a parent, and I can't say it enough...this app has changed my life! As a teacher, it's allowed me to log all of my student's activities (which I used to do on pen and paper) SO much faster. It feels like the company really thought about my daily duties and gave me the perfect tool to get through them. Plus, brightwheel puts everything together in such a nice way - with photos, videos, colors, alerts, etc.
And as a parent, it's my one-stop shop for everything about my kiddo's preschool day. I wouldn't send my children to a school that didn't have Bright Wheel!
Game Changer 5/5
Brightwheel has changed our center! Parents love the daily reports and being able to see what their kids are doing daily! We no longer have to use paper reports and it's approved by licensing. Thank you Brightwheel for continuing to upgrade your app to better meet the needs of child care centers. ❤️ Elizabeth
Cool Tool for School 5/5
This is one of the best, if not the very best, solutions to make my life easier managing my school. We started using this app just in our after school program and soon adopted the check-in/out system for our entire attendance tracking solution. We are able to run reports to see who, when, and where someone was checked in for any given day in our school year. All of my suggestions have been heard and considered and almost all (if not all) have eventually been added. I love how well they receive feedback and how they want to serve insitutions of all sizes. Having been a long time user since their infancy, I have had the opportunity to talk to many people with the company and they are all wonderful. I wish more companies were like them.
Needs email notifications 2/5
Our daycare just "upgraded" to this app from the precious status app. A huge functional degradation occurred: no more email notifications! Please add a simple email notification system that we can enable, especially for sending to Grandparents, etc. I will significantly improve the app rating once that is done.
Works great 5/5
By Pub puck
It's used by our daycare to report about the activities of our 2 children. I like it way better than the paper report or the old system they used.
I get updates whenever my child does anything. Always in the loop. Game changer
During the free trial the app seem to work fine, so I purchased it and we have been having problems posting photos and videos. The worst part is when they don't post you lose them and that moment is lost and you can't get it back.
We have even tried taking the pictures or video on our phone and they won't post, which makes this app disappointing.
Wish there were badge notifications 4/5
Wish there were badge notifications. So many missed undated without
Much improved 4/5
App is much more responsive and runs smoother. Still a little unsure when notifications are sent, not always seeing them on the main screen but always seeing in the banner. Minor worry in the end.
Brightwheel Review 5/5
By Stanford Care Center
I have been using Brightwheel for my Early Childhood Education business for the past year and could not be happier with my overall experience. I have multiple locations with well over 300+ students. Both my entire staff and parent population could not be happier with how easy the app is to use and how it has really opened up the dialogue between both parents/educators as well as parents/students. The entire Brightwheel team has also been instrumental in helping me utilize the app to the best of its ability! I could not be happier with my overall experience and don't doubt that I'll continue to use this application for years to come!
Credit card payment 4/5
One thing missing in the side of parents. Credit card payments.
Extremely unhappy 1/5
I set up accounts using this app. Checked so credit and debit payments were unavailable from parents. Still got hit with processing fee. Not worth it.
Ignores notification prefs 2/5
With this new version, the app seems to ignore all of the preferences related to notifications. I have all notifications turned off except for emergencies, and it keeps sending me all notifications every single one. I've already tried logging out and logging back in as well as completely closing the app and reopening it, and it has had absolutely no effect.
Amazing innovation; worry free childcare 5/5
This app is truly amazing! I am able to check on my son whenever I want with Brightwheel. It tells me about diaper changes, nap time, and meal times. I don't think I will ever be able to enroll my child in a daycare that does not provide this service. This app has truly made our lives easier.
Parent for infant child in daycare 5/5
I absolutely love this app. I know exactly how my kid is doing. I can message them if I need to let them know anything. I can let them know if anyone is picking him up early or late. This is awesome. Can't wait until everything is done in App like billing. Right now I have to go to their website for that. I can see his napping, feeding and how he is doing throughout the day. Highly recommend!
Would love an option to include badge notifications 4/5
By Ms Homemaker
We love the app, but frequently miss updates bc we miss the original banner or alert notification during our busy mornings. Would love to see the option for badge app notifications so that a red square with number remains on the app icon when an update has not been viewed. Please consider this improvement. Thank you!
Checking in 3/5
I like the app my only problem is that I can't check my self in and my boss gave "admin permissions". Everyone else can sign themselves in and they also can sign me in. I've uninstalled and reinstalled and refreshed the app so many times it still isn't working
LOVE this app! 4/5
I LOVE this app. As a parent, it's been nice to have updates on my baby throughout the day that I can check on any time I want. I wish for two additional things for this app to have. The first is the ability to comment on pictures or videos posted by the provider. The second is the ability to do a summary of a specific period, more than a just a day, so a quick count on the number of diapers used could be determined.
This app is great, however, the only thing I'm getting annoyed with is that the last two updates or so said videos were being introduced. I've updated the app every time there was an update available and the video option is still not an option in the app. If this gets fixed, the app would be five stars.
Needs more improvements 3/5
Overall it's a great concept! I don't like how easy it is to accidentally check in or out a child, I like when the kids who are absent are grayed out to indicate not checked in verses the check more you now added that at quick glance it's hard to see who is checked in and who is not. Add the video option it says available in the update description but on the app it doesn't provide the option.
Best App ever created for our children! 5/5
Thank you for creating this
Pretty good but unfinished 4/5
By Mason Wong
Needs proper online payment function, especially Apple Pay support. Needs opt-out from having to enter a passcode, or Touch ID compatibility, every time checking in or out the kid to/from school, since parent identity should be already assumed from the app-device usage. Needs in-app persistent onscreen acknowledgement that check in or check out has completed, not just later notification that could be missed.
great app 5/5
Such a time saver love the app
Best Preschool Teacher/Parent App... EVER 5/5
This year I've implemented brightwheel at my preschool and parents absolutely LOVE it! I've been teaching preschool for over 10 years, wish i would have had this app since. Easy to use, and extremely time saving.
You guys nailed it!
Happy brightwheel user 😊
BTW I've updated the app THREE times already for the new video release and I can't access the feature... when exactly will that be available...???? Super stocked, just wish it were accessible already!
Great but needs work 4/5
I would've given this 5 stars if I was able to pay the bill directly through the app. I hate having to go through the website to pay. Love the app tho. I don't mind going into the app to look at the updates.
Great app! 5/5
By Haley Brechtel
Our center LOVES this app and it keeps everything so handy and much more effective than our paper daily sheets. This is the best thing we've found to help us keep track of our class's days. The parents love it too!
I love this app and would highly recommend for any daycare. It's everything you need and more. As a director of a very busy daycare I could not survive without it.
By In home Family Childcare
Absolutely LOVE brightwheel app
So easy to use and parents Are amazed and so thankful for all the daily communication about their child!! Thank you thank you
Notification Not working 2/5
All my setting on the phone allow notifications from the app and the app has all notifications on but I'm not getting any of them
Good app, but needs more features 4/5
We have been using Brightwheel for about 2 months now. I think the "Daily Report" feature is nice, but I would really like to be able to see:
-messages in Conversation format
-how much food has been eaten at each meal and at snack (most, half, barely)
-a summary sheet that includes mood / notable activities from the day
-data in graphical form
(Naps duration and times, total hours of napping every day, etc, volume of each beverage, etc)
Love the app for sharing pictures of our classroom! 5/5
We use this app in our preschool classroom to share photos of our day. It is such a quick and easy way to share pictures with parents, grandparents, etc. I love to hear our parents come in at pick up time saying, "I know my child had a good day today, because I saw their smile on Brightwheel!"
I liked it 1/5
I really liked the app at first because it was telling me what was going on with my child doing school hours but now it's not updating...
So helpful! 4/5
I have a home daycare and this app is amazing! I love everything about it and It makes my life easier. I didn't give five stars because there's a few things I'd like to see added: ability to add more than one picture to an activity, ability to add a video, ability to add notes to check in/out times, and the ability for parents to like or comment on their children's feed activity.
Its such a smart idea though and I'm so happy that I found this app!
Some room for improvement 4/5
Overall the app is very handy and it's great getting updates on my kids throughout the day. The biggest area for improvement that I can see with the app is around the messaging. When our daycare sends us messages and my wife responds, I can't see her response or that she even responded. Message transcripts should be displayed for both incoming and outgoing messages.