Happy Customer! 5/5
Wonderful app that our parents absolutely love! Awesome customer service! This app has helped improve our business by bringing in new customers as well. We highly recommend it!
Response status for pics, videos and messages 4/5
The app works fine for the most part. Pictures and Videos can be downloaded only with phone or iPad, but not with computer. Messages are only able to send with phone or iPad, again not computer. Wish they would add feature to respond under the picture or video to let teachers know that parents are seeing an appreciate their posts. Like Facebook or Instagram.
Absolutely THRILLED 5/5
I used to use MinuteMenu Kids Pro and found it was no longer adequate for my needs once they changed format and renamed themselves KidKare. That was a disaster. Then along cake Brightwheel which saved the day. Why. Because it not only did the same things as the others, it offered lots more such as pictures, videos, milestones, messaging, and more. For the small fee (which is cheaper than most others-I know because I have comparison shopped) it is WELL worth it for Premium. And if you don’t want to pay, there are still lots of features available at no cost. Try it. You will not be disappointed. I feel like it’s Christmas every time an update or new feature comes along!
Very disappointed 1/5
I tried to post this with zero stars, and I can’t. I’m giving one star because I cannot give less.
I was forced to use this app when my child’s school began to use it and I’ve been disappointed from the start. From my perspective, parents are the least important users.
The last straw for me was when they chose to expose my password on the screen of my device. Why would you provide the password used to sign out my child? I immediately sent an email asking them to call me. They sent an email instead. The email explained why they chose to expose the password! I was speechless. It was intentional.
If they are that ignorant with my data (password), why would I provide them information used for payment / tuition.
I can’t wait for an opportunity to stop using Brightwheel.
App feature 4/5
Don't like u can delete messages and that it doesn't tell u if u have a message ! I never click to check I only click if I see a one on it
So unreliable 1/5
* Once a week the daycare cannot enter their data and they have to resort to paper
* I cannot see the messages about my kid in the app (only my partner can) - even though my kid is correctly tagged in my app and I receive everything except the messages. The only difference is that I have iOS 11 and the newest all version, while my partner has iOS 10 and an old app version.
* The data refresh is very clunky and unreliable. Often times I have to exit my kids view into the "my children [view]" and go back to my child for the data to refresh.
It’s the best! 5/5
It is amazing that I’m able to talk to the daycare if need be through the app rather then having to make phone calls. And I love the photos that are posted.
Amazing for Daycare 5/5
I love being able to see how my children are doing while I’m at work. Brightwheel was a major factor in my choice of daycare. I recommend it to everyone.
Great App but... 3/5
...need the ability to download all the photos/videos faster and easier, not one by one! Cmon! Also, when I tap on a photo to save, then click done, it scrolls me back up to the top and I lose my place and I have to scroll thru all of the photos again to pick up where I left off.
Great app 5/5
Real cool way to give parents a window into their kids lives
Here's how to download videos 3/5
By The Max Awesome
The devs of this app are using Amazon Cloudfront to stream video. If you use Fiddler on PC or HttpWatch on iOS to watch the traffic log as you log in via the web browser and start a video playing, you'll see a Cloudfront url ending in "-brightwheel.m3u8". That's your video. They should set up a second Cloudfront option or account with the delivery method set to "Download" and then add a setting in the mobile app and website app to let the user choose if they'd rather stream or download the video. Also -- there is no login required for the Cloudfront stream, so be careful who you share the link with. Seems like a security flaw.
Here is my workaround:
1. Install HttpWatch app and visit the mybrightwheel.com website in it's built-in browser.
2. Log in and access your child's feed.
Click on the video I want, and check the HttpWatch log to get the URL to the m3u8 stream.
3. Copy the URL and email it to yourself or whatever.
4. On your PC/Mac, download the ffmpeg open-source app. There is no installer -- it runs from wherever you downloaded and extracted it.
5. Run the following command, using the URL you emailed yourself earlier, to save the stream to a file locally: .\ffmpeg.exe -i "https://.cloudfront.net//.m3u8" -c copy -bsf:a aac_adtstoasc .mp4
So many hoops but hopefully Brightwheel will do the right thing and add download capability soon.
really wish it were free as advertised 1/5
Wish video was available for ALL versions of the app, not just premium versions.
We are a non profit organization.
Very Disappointed with this Co 1/5
We have been using the app regularly since our daughter joined daycare over a year ago. The school just informed us that the messaging function will no longer be available starting next week due to it becoming a ‘premium’ feature. This is horrible, taking something away that was included before and that as parents we rely on heavily on a daily basis when we need to communicate with the teacher. If you’re going to have a premium package, make it for new features coming out not for features that your customers have been using for years. I’m sure now other features will follow this path eventually making the whole app useless. Corporate greed at its finest, thanks a lot.
Not a good app 1/5
1) Only have one child? It still makes you click on their name first before seeing updates.
2) Messaging System? Can see a potential lawsuit or class action suit forming from this part of the app. It makes it APPEAR like you are only messaging the child’s teacher. Wrong. EVERY teacher in the center has access to these messages. It is equal to sending a private message in a group chat. Horrible implementation that can lead to seriously awkward situations and even privacy concerns. Highly suggest parents to stay away from this part of the app.
Would not recommend.
Only one flaw! 4/5
We just started using this for our daycare and love it! The only problem is that I cannot save the videos. They take some adorable videos of my kids and I’m unable to share or download the videos. Otherwise, this app is great!
Needs to be able to save videos 3/5
Great app! I love it! But my only complaint is that it will not allow you to save videos. You can save the photos. Just not the videos. If they add this to the app and maybe the ability to LIKE activities like Facebook or Instagram, the app would be perfect!
Additional feature 3/5
By add feature
Would love the ability as a parent to “like” a pic or teacher feedback, so they know I appreciate everything they are sending me. Teachers love to see how much I look at their feed. Thanks!
No Touch ID Support? 4/5
By Adam V.
Overall, I like the Brightwheel app. It gets the job done and allows my wife and I to stay in touch with what’s going on during our son’s day at daycare. However, one thing that’s baffled me since we started using this app about a year ago is that it doesn’t support Touch ID or a passcode to access the app. If your phone is unlocked and someone picks it up, they can get right into this app. I keep thinking that Touch ID/passcode support will be incorporated in a future release, but after several releases now, I have yet to see the feature added.
Too many notifications 1/5
Stop the barrage of notifications!!
Used to be good 1/5
It used to be a very useful app. It went from being one of my favorite apps to my least favorite when it recently caused all updates of any kind to send a notification. Since I can't configure which updates ring my phone my choice is either silence, or the app nonstop buzzing, chiming or ringing for my 3 kids. If I didn't need it for notes from the daycare I would uninstall it.
Unfortunately those settings did not help me. I will reinstall today and see if they work then.
USED to LOVE brightwheel...... 1/5
We used to LOVE brightwheel. We have been using it for almost 2 years now. It was free, and they priced themselves on ALWAYS being free, but that changed when they asked us to try the premium version, which had lots of cool new features, such as videos, or assessment tools! All awesome features, but the owner would not pay for prices they were asking for so we couldn’t use brightwheel premium anymore...
When we went back to the free version.. so many of our beloved free features such as parent messaging, incident reports, name to face, etc. are no longer available for free users. :(
We have worked so hard to get our parents on board, and they all LOVE brightwheel so much and how much we are able to communicate through it. Makes us sad we will no longer be able to use brightwheel anymore. It also brings a lot of confusion that we will have to explain to our parents. 😔
So far my overall experience has been really good, my daughter loves to go everyday. The meals are amazing and the activities that they do a really creative.
Was slow at first but was corrected quickly! 4/5
Was very slow at first but since has been corrected and works well! Looks like They are constantly evaluating the performance of the app. I enjoy the video and picture features especially. The only feature I would like to see added would be a "like or love it" response to updates.
Works very well 5/5
Works very well. Feature request: download and save videos.
No Good right now 2/5
The app has erased all of the information regarding my child’s days as well as messages and pictures I had on the app
A parent who isn't a fan 1/5
My daycare started using this recently. They switched from Precious Status to this. Why ? I have no idea; however, in the middle of the day all your activities and pictures delete. Yet you get notices that the teacher is uploading. I called to get help and the telephone just rings to holding music. I'm definitely not a fan and wouldn't recommend. I'm hoping they switch back.
Help I updated and now it won’t work 2/5
I updated the app and now nothing will load and I ant to know what is going on with my daughter! Please fix it ASAP
By Little foot Dino
Brightwheel is taking forever to load on wifi and on data
Love it- one update request 5/5
By Sarah Conder
My kids daycare just switched to this app and on day 3 of it I already love it more than the previous one.
But PLEASE make an update so I can download the videos they've sent me!
The notifications don't work 2/5
My daycare switched from precious status to brightwheel. Precious status wasn't great but at least the notifications worked. Currently I have them turned on in the app as well as the notification settings, yet all I'm receiving are check ins and outs. I asked my wife if she was getting anything else on her phone and she said she wasn't. This app needs work.
Saving videos 4/5
Just like I can save pictures I’ll also like to save videos. Please send us an update soon. Thanks
Great app with one suggestion 5/5
Thank you for making life so much easier with kids attending daycare!
Recently the teachers are posting some videos of the kids playing, which is super nice, but we found we were not able to download them to our phone. Not sure if this is for some reason or it is a bug. Please improve this and we will be super happy with Brightwheel!
Crashes doesn't open 1/5
App crashes all the time sometimes doesn't even open
Daycare Provider 3/5
By Corner Cottage
I love a lot of things about the app, but it doesn't time stamp my posts correctly.
Update request 5/5
I love the fact that I can save pictures of my boy when they come across. Can you make it to be able to save videos as well? I have gotten a few and would have loved to save them to my phone! Keep up the great app!
Almost perfect 4/5
Almost perfect, I hope they can make a few more enhancements to make it better!
Love it! 5/5
Awesome app! Great for keeping me updated on my baby throughout the day in daycare.. I can see pictures of her, when she ate, slept etc. 👍🏼
Amazing and versatile app for child care 4/5
I run a small home daycare and use this app for the children's status updates throughout the day. The parents love it and even pay me through the website. Having used several similar apps, I can definitely say this one is the best. It is very functional and versatile and has convenient reporting and billing features. The only reason I couldn't give 5 stars is because some of the seemingly simple every day features are falsely advertised as included in the free basic version, but are in fact not, like loading multiple pictures at a time or saving food items. Also, despite the website implying the bank to bank transfers for parent payments are free, they charge $1.25 to the provider (me) for every single payment. I've been a little disappointed at the ploys to dig deeper in people's pockets. Just advertise a little more honestly and comprehensively, your product is worth the money.
Great way to stay connected with preschool! 5/5
Great way to stay connected with preschool!
Needs work 3/5
I was really excited when my kids daycare decided to start using this app. But now, not so much. It's great I can get videos but I don't get push notifications for: naps, meals, diaper changes, etc... instead I have to go in and check. Also, I don't like how there isn't a notification on the main page when you open the app so I have to go through each kid to see who has been updated. I preferred the old app my kids daycare used.
By Lakeside Preschool
Our parents LOVE this app! We are able to quickly share photos, videos and messages. The digital check in/out took a bit to get used to, but now that we have the hang of it, our carpool line is moving faster. Customer service has has responded to my questions and needs quickly and thoroughly. I consider myself "tech challenged" and even I have mastered it!
Great app!!! 5/5
This app is awesome!
DO NOT USE Brightwheel!!! 1/5
By vip daycare
This is a nightmare of an app with even worse customer service. I used this app for my daycare with no major issues for about 3 weeks. One day ALL of my parent and emergency contact info had been changed or deleted. Several of the students showed the exact same parent and emergency info of some random mystery person, other parents had been swapped around. It was a complete disaster to say the least. I wish I could say it got better after contacting 'Jennifer', some random employees and a non-existent tech support that would be 'following up with me' and working on the issue. Needless to say, several emails and phone calls later no one has attempted to reach out to me and apologize or help with this unacceptable glitch. I have gone weeks without having heard back from
Jennifer concerning this matter. However, I have had several people contact me regarding extending my brightwheel Premium service. Perhaps brightwheel should spend less time in their sales department and more time on creating an app that's actually functional.
Amazing app! They think of everything! 5/5
By Nick Ochi
I use Bright Wheel every day as both a teacher and a parent, and I can't say it enough...this app has changed my life! As a teacher, it's allowed me to log all of my student's activities (which I used to do on pen and paper) SO much faster. It feels like the company really thought about my daily duties and gave me the perfect tool to get through them. Plus, brightwheel puts everything together in such a nice way - with photos, videos, colors, alerts, etc.
And as a parent, it's my one-stop shop for everything about my kiddo's preschool day. I wouldn't send my children to a school that didn't have Bright Wheel!
Game Changer 5/5
Brightwheel has changed our center! Parents love the daily reports and being able to see what their kids are doing daily! We no longer have to use paper reports and it's approved by licensing. Thank you Brightwheel for continuing to upgrade your app to better meet the needs of child care centers. ❤️ Elizabeth
Cool Tool for School 5/5
This is one of the best, if not the very best, solutions to make my life easier managing my school. We started using this app just in our after school program and soon adopted the check-in/out system for our entire attendance tracking solution. We are able to run reports to see who, when, and where someone was checked in for any given day in our school year. All of my suggestions have been heard and considered and almost all (if not all) have eventually been added. I love how well they receive feedback and how they want to serve insitutions of all sizes. Having been a long time user since their infancy, I have had the opportunity to talk to many people with the company and they are all wonderful. I wish more companies were like them.
Needs email notifications 2/5
Our daycare just "upgraded" to this app from the precious status app. A huge functional degradation occurred: no more email notifications! Please add a simple email notification system that we can enable, especially for sending to Grandparents, etc. I will significantly improve the app rating once that is done.
Works great 5/5
By Pub puck
It's used by our daycare to report about the activities of our 2 children. I like it way better than the paper report or the old system they used.
I get updates whenever my child does anything. Always in the loop. Game changer
During the free trial the app seem to work fine, so I purchased it and we have been having problems posting photos and videos. The worst part is when they don't post you lose them and that moment is lost and you can't get it back.
We have even tried taking the pictures or video on our phone and they won't post, which makes this app disappointing.