Flights are Cheap - Services are terrible 1/5
This Airline wants you to buy a ticket - take your seat, be quite & don’t ask for anything.
On 3 occasions I wanted to upgrade my seat to first class. None were available at the time of purchase. Day of the flight, first class seats became available - no one would process the upgrade & take my card! Not customer service, the check in counter, no one = god forbid
I have have flights delayed that interfere with obligations on the other end - they make no effort to help you out = has a flight to Chicago O’Hare delayed at Heathrow, then onto Denver with American Airlines on the same ticket. The plane at Heathrow breaks down - I asked them to put me onto a flight direct to Denver - plenty of seats availed = nope, not a chance. They don’t care that timing was of the essence.
As long as you don’t need, ask for anything or make an inquiry, take your seat, be silent = everything will be great :)
The only thing BA has going for them is cheap tickets to Europe from the US.
Now the brand new update to this APP doesn’t work - can’t book flights cause the APP crashes, there is no way to co tact them except to blast them here - there not going to read this anyway.
Nice update 4/5
Nice update to support iPhone X screen. And finally shows the gates.
Frustrated traveler with BA 1/5
Good luck with their app. It does not connect with reservations made via American Express even though technical support says it will. Spent hours on phone with BA and they can’t fix it. One of two reservations finally worked and the second one we never got connected.
Another FAIL for BA 1/5
By Em's iTunes Account
I flew BA for years UK citizen living in the US). Would only fly BA for years. Over the last 5/6 years the airline has gone downhill in all areas. Fares, surcharges, inflight service, baggage service, reward flight availability, etc, etc.
The last App was ok. Not brilliant but it worked.
This App is pathetic.
I signed in (my Account is in the US, is my currency is $’s). All prices in £’s. No way to change it. Looked everywhere. Deleted app & reinstalled. Still £’s. Have weather in F’, and can change that to C if I want, but I can’t change currency to $’s !!??!!
This App is FAR below the standards of Virgin, United, American, Qantas, Icelandair, Delta, even WOW & Norwegian!!! Get your act together BA! Get your IT department into the 21st century!
BA is a POS 1/5
By A Carnaval
Surprised the company still in business. Many times can't check in on line to be told at the airport my seat was given away....
BA systems are messed up 1/5
BA software(s) to handle/manage reservations are super messy! Our reservation was changed automatically without notifying us. Infant seating with baby cot selection was changed without notifying us. Yet the customer reps argue that it never happened and we did that deliberately! Hot hot hot mess!! NEVER flying with this airline again and will warn all my friends/family not to select this airline when there are AMAZING middle eastern airlines like Emirates, Etihad, and Qatar.
Can’t get boarding passes 2/5
This app is incredibly buggy and won’t let you get boarding passes if your party is greater than 1. Very frustrating!
Dysfunctional Check-In 1/5
By musik cid
Mobile check-in puts you in a loop
Very helpful app 5/5
I love this app, I can easily book flights, especially book rewards flights in a few clics, check my loyalty points, check-in, I get notifications in the airports.
Seem to be getting better 4/5
Everything went quite well this trip. The app shows all my upcoming trips (including one next month) and checkins went well, including a handoff to AA. Good!
Mr. Paul Strivings 1/5
We booked 2 tickets from British Airways to Turkey Sept. 9th for a January 16 flight. In October, Turkey began a series of changes in Visa requirements for US citizens wanting to travel to Turkey. I’ll skip all those details now since I’m reviewing British Airways but at each step of not being able to get into Turkey, we called British Airways to find our options (refund, voucher, etc.). Each time BA assured us that we’d get our visas and and to wait. They would only refund taxes and fees, about $990 (customer service wouldn’t say a monetary figure) out of $3500. We waited and tried monthly. Finally, after getting approved for an appointment for an in person visa interview with Turkey, the only available interview was in January, the day before our flight. Then there’s a two week approval window. So no visa and when we called about refund options, the refund offered now was $187. I believe since BA is government subsidized, there was a conscious delay process to permit the government to continue to collect time released taxes. I’d enjoyed multiple Economy Comfort step up seats and comfort and thought I’d found a comfortable way to travel. I’ll now take my business to another airline. I forgot to say, but when I calmly said to the BA customer service agent when offered $187, that I might as well hold onto my seat so BA could not resell the seat, she hung up on me. Fly US and suffer with the tight seating.
Absolute junk 1/5
Doesn't work at all. The page where you retrieve your reservations doesn't work at all.
Crash within moments of opening 1/5
By Happy User 7193
1. Open app for first time
2. Enter booking number and last name
3. App crashes. IPhone 8 iOS 11.1.2
This is an absolute travesty. This is your CORE SCENARIO, the thing that you should expect the most ppl to be doing with your app, and it doesn’t work.
USERS ARE NOT TESTERS.
Test your app before you release it.
Worst airline app I’ve ever used 1/5
This is shockingly bad. I rarely write reviews, but feel compelled to. Terrible unintuitive interface, “print boarding pass” is a dead link, email boarding pass is dead. Incredibly hard to find boarding passes of family members on my itinerary. Really a terribly lame effort for a major airline.
Gold member review 1/5
I fly BA all the time, and I HATE this app. It is completely counterintuitive and dysfunctional. You can’t check in directly from your reservation without re-entering your confirm number, your name, emergency contact name and number. I have successfully moved through all the screens, which involves far too much data entry, only to be told the checkin can’t be processed at this time—no further explanation, but to try again later. To “try again” you have to re-enter all of the same information, including emergency contact info, confirm number etc. nothing is retained. This is the worst airline app I’ve used.
An unfortunate bug! 1/5
You cannot book reward travel for another person. How strange! Developers continue to add features instead of resolving so many buggy issues. It’s not a native app but a portal to the BA website and just doesn’t flow easily. What a nightmare.
Terrible UI 1/5
I’ve used plenty of mobile apps for flying (AA, Alaska, Qatar, BA) and this is by far the worst app! It is confusing and unintuitive. With American and Alaska, you need only open the app, click on your flight, and the seat assignment/selector, check-in/boarding pass, and info options are right there. But with BA, you have to find the specific flight from your homepage, click through, select manage booking, scroll to select seat. These are also just small lines of text you’re looking for. Terrible!
Ok but unnecessary 2/5
The app itself is ok. It has a ton of features (like public transit instructions to the airport) that I find annoying.
The worst part is the only reason I use this app is to get the mobile boarding pass which is a joke. I have to take up space on my phone just so BA can advertise to me?
Easy Check In 5/5
Great app, I needed to check in to grab a seat and it worked perfectly.
Good App. 5/5
By iz am
I find this app. useful and easy for users.
Thank you so much.
Still needs work 3/5
Great updates. However, you forgot about the new iPhone X. Please update app so that it takes advantage of the iPhone X screen. Right now there is a lot of wasted space with black bars on top and bottom.
Need to check in twice 1/5
I have a layover and need to check in twice instead of once. Meanwhile, I can’t seem to check in for my second flight, which means I now have to check in at the airport, making the app completely useless.
Why can’t I check in once and receive both boarding passes to my final destination?
Endless loops 1/5
2 flights today impossible to check-in with the app due to endless loop and both times checked in on the web (similar functions) successfully without loops. Awful.
Great app. Easy & convenient! Didn't have to leave our fantastic hotel room to use the business center!
Easy as 123 5/5
By far the easier, most up to date, modern check in App. I love it!
Check-in review 4/5
I found the app easy and quick to use aside from the wordiness of the extra baggage info.
This must be necessary, however, it could be revisited to keep it shorter. Overall though a positive check-in experience.
Not even needed 1/5
By Carmelo labadi
Apart from the dismal user experience, why do I have to download an app when there's a wallet or pass app already made to download a boarding pass? I had to download it on roams by charges just because I haven't an access to a printer. Well done BA
Easy to use. Friendly and functional.
How easy... 5/5
By Rodney JNB
I love the BA App - so easy and time efficient... thanks for making the journey such an effortless endeavor!
Also doesn't recognize tier status for seat selection, tries to charge you
Al Aali 5/5
By Al Aali
So easy and user friendly , few minutes and check is done according to your requirements. Great
Counter Intuitive 1/5
Touch ID to access award flight search. Then get served up a login screen where you have to look up your ID number every time. So annoying.
Nice informative app 5/5
Way better than American Airlines App.
I have given this app many tries throughout several updates. It has failed to find my bookings using the appropriate reference codes and has incorrect information for my Executive account. The website is more reliable and I will continue using either TripCase or FlightAware for the flight information. Such a shame this app cannot work properly particularly after so many updates.
Terrible App 1/5
Called BA to let them know that the app doesn't work and neither does their website in terms of finding your bookings. They advised they were aware and that many people have the same problem with the app and I should just get to the airport early and check in there...BA's app is emblematic of the airline's steep decline in quality.
Ok for me 5/5
People complain all the time if you can't used don't used the apps last 5 years used and work so far best try other apps and airlines. Good lock.
Very good app
Very Convenient 5/5
Have no issues with app, I can purchase, online check in and track my flight status with ease. Have never had an issue with the app.
99% of the time you have to click check in on your email then collect the pass on the app. Why in the hell would you have an app to just do that? Wouldn't you just email it? The website is horrible as well. Seems like BA got an intern to make their technology.
Works well 4/5
Always use it
Can't understand the bad reviews 5/5
Been using the app for years. Works beautifully on my iPhone. Does everything it's supposed to and more.
This app has been so easy to use. It automatically switch me over to a code share airline.
Best airline app! 5/5
Functional, intuitive, nice to look at, with everything you need, AND... it works!
The was airlines apps should be.
Insurance Guy In Bermuda 5/5
By insurance guy in Bermuda
Great app. Love it! Thanks
Always the middle seat allocated for empty flights! 1/5
The airline is deceitful. You always get "randomly" allocated a middle seat, even on half full flights. I lost £13 to BA AFTER THEY PUT ME IN RHE MIDDLE OF ROW 25 for a flight to CH. Paid for an assigned seat and the flight was honestly half empty. Deceitful!
Inefficient UI and Unstable 1/5
The UI is inefficient and wordy. It take too many clicks to simply check in and that's if it doesn't crash. Please take notes from Delta's app.
Spent thousands for a flight and they cannot check my husband in or assign him a seat in business class. To sleep with a stranger back to the USA. Checked in 24 hours and could not check him in. Called and it took over 30 minutes to be told we could not get him checked or seat assigned next to me "because it is 24 hours before flight." We only would fly BA rethinking that now. Unacceptable. UNACCEPTABLE. Disgusted with you. Credit cards are PROMISED TO BE CANCELED AND WILL PROMISE TO FLY ANOTHER AIRLINE.
New version with add more booking option 1/5
By Apple news supporter
Can't manage all my booking with BA in one place. Can you please fix the problem.
Low quality app 1/5
This is one of the worst airline apps. It regularly tells me there is a problem and I need to try again later. User interface flow is confusing. I expect something much better from such a major airline. BA should spend some time looking at the apps of other airlines to see how they make their apps really easy to use -- especially the US airlines.
Excellent app to use