I have given this app many tries throughout several updates. It has failed to find my bookings using the appropriate reference codes and has incorrect information for my Executive account. The website is more reliable and I will continue using either TripCase or FlightAware for the flight information. Such a shame this app cannot work properly particularly after so many updates.
Terrible App 1/5
Called BA to let them know that the app doesn't work and neither does their website in terms of finding your bookings. They advised they were aware and that many people have the same problem with the app and I should just get to the airport early and check in there...BA's app is emblematic of the airline's steep decline in quality.
Ok for me 5/5
People complain all the time if you can't used don't used the apps last 5 years used and work so far best try other apps and airlines. Good lock.
Very good app
Very Convenient 5/5
Have no issues with app, I can purchase, online check in and track my flight status with ease. Have never had an issue with the app.
99% of the time you have to click check in on your email then collect the pass on the app. Why in the hell would you have an app to just do that? Wouldn't you just email it? The website is horrible as well. Seems like BA got an intern to make their technology.
Works well 4/5
Always use it
Can't understand the bad reviews 5/5
Been using the app for years. Works beautifully on my iPhone. Does everything it's supposed to and more.
This app has been so easy to use. It automatically switch me over to a code share airline.
Best airline app! 5/5
Functional, intuitive, nice to look at, with everything you need, AND... it works!
The was airlines apps should be.
Insurance Guy In Bermuda 5/5
By insurance guy in Bermuda
Great app. Love it! Thanks
Always the middle seat allocated for empty flights! 1/5
The airline is deceitful. You always get "randomly" allocated a middle seat, even on half full flights. I lost £13 to BA AFTER THEY PUT ME IN RHE MIDDLE OF ROW 25 for a flight to CH. Paid for an assigned seat and the flight was honestly half empty. Deceitful!
Inefficient UI and Unstable 1/5
The UI is inefficient and wordy. It take too many clicks to simply check in and that's if it doesn't crash. Please take notes from Delta's app.
Spent thousands for a flight and they cannot check my husband in or assign him a seat in business class. To sleep with a stranger back to the USA. Checked in 24 hours and could not check him in. Called and it took over 30 minutes to be told we could not get him checked or seat assigned next to me "because it is 24 hours before flight." We only would fly BA rethinking that now. Unacceptable. UNACCEPTABLE. Disgusted with you. Credit cards are PROMISED TO BE CANCELED AND WILL PROMISE TO FLY ANOTHER AIRLINE.
New version with add more booking option 1/5
By Apple news supporter
Can't manage all my booking with BA in one place. Can you please fix the problem.
Low quality app 1/5
This is one of the worst airline apps. It regularly tells me there is a problem and I need to try again later. User interface flow is confusing. I expect something much better from such a major airline. BA should spend some time looking at the apps of other airlines to see how they make their apps really easy to use -- especially the US airlines.
Excellent app to use
It works 4/5
I've used the app for a couple of years; never had a glitch or problem.
It's clear and fast.
An airline app that works 4/5
Great app on BA. It is easy to navigate - even for a first time user. Very helpful. Thanks BA
Seems to work pretty well 3/5
So far I've had less trouble with this app than with the BA website, which seems to be experiencing technical difficulties too often lately
Horrible App! 1/5
Pop up says my network isn't secure. I need to connect to a trusted network to use this app. Ridiculous!
Not working ! 1/5
Did BA not test this app prior to publishing it?? Full of bugs
Failure in all areas 1/5
By Failure in all areas
Failed to answer 2 complaints
Then had the rewrite this 3 times as the app is that bad
Good luck with the 2 formal BBB complaints with back up - I truly hope they force you to take some real action
Disgusted is a word I would use to describe your service
Almost always tells me that there is a technical error 2/5
One of the worst airline apps I have used. Each time I try to check in I get an error telling me that the app is experiencing technical errors. But then I'm all checked in. Full of bugs. For such a major airline, I'm shocked at how poor this app performs.
Won't remember my login details 1/5
This happens when I use reward search
Easy To Use 5/5
By Lady Gallivant
Able to check-in to flight with no problem and get a reminder (with notifications turned on) to do so. Got flight updates about gate and flight delays sent to my phone and able to easily use a digital boarding pass.
Doesn't work on jail broken phones 1/5
App prompted me to update. Now I can't use it since a prompt comes up stating that it doesn't work on jail broken phones. I may be in the minority but I don't appreciate being screwed without warning.
Doesn't show your online bookings 1/5
By P. Didddy
Isn't connected to online bookings. If you booked online, the app is useless.
BA works 5/5
By Kenneth Rafkin
One of the best airline apps!
Excellent App! 5/5
By Bart Kosen
The British Airways App is brilliant. Very easy to use and works like a charm. Well done!
Great service 5/5
Easy to use
Very usable 4/5
Gives me the info & functionality I need in hand when I travel.
One of the better airline apps 5/5
I was able to book my flight, choose my seat and check in painlessly. Pretty good app.
Slow and clunky 2/5
By Joseph LaRocca
Feels like a site wrapper. Does not consistently work to obtain boarding passes on mobile.
Keep getting a "network connection is not secure" error. Totally wrong. Totally broken.
23 hours before flight and crash... 1/5
By Kent Fong
App will not download mobile boarding pass because it claims my network is unsecured. I tried everything, including logging out. THEN, I couldn't log back in for the same reason. App is dead in the water.
Will not work on data 1/5
By Florida phoner
Worthless app in that it will not work on mobile data and I have to be on a "trusted" wifi network to use it. Why even have a phone app?
Getting multiple passbook errors when trying to retrieve my boarding pass after checking in
Clear and concise
Good app that works 4/5
It's hard to find travel apps that just work without hassles. For BA flyers this app is reliable and does the job well.
Mostly a web browser 3/5
By Dookie 2x
It seems to work more like a gateway/dedicated web app when completing critical functions like check in. It times out and fails but then has actually completed the check in process and doesn't completely or accurately reflect the details.
Works for me 5/5
This app has worked very well for me every time I have used it.
Decent. Why can't I save Info? 3/5
Updated review: The app works now quite well and is stable.
But why do I have to enter all my passport & DOB info every time? Can't you just save that?
Didn't work 1/5
Had to go onto regular website to complete information - buggy
Makes travel easy 5/5
Easy to use. Rarely have issues with it.
Seat Selection 2/5
Could not see seat alternative to change seats
Two itineraries 2/5
Painful to get boarding passes off of two itineraries.
Nice app 5/5
By Hasidic skier
One thinks should be fixed
Once you get a boarding pass you can't change your seat anymore
Great Airline App 5/5
Great app...easy to use and has everything you need for checking in and the flight.