Needs to less intrusive with renewal notification 2/5
Line about to expire.
I get a notice every 2 hours giving needless reminders of expiring lines. I can’t turn off notifications without jeopardizing incoming calls.
By ShadowHawk aka Herbert Zinn
Lot of glitches and constantly ignored by customer support. I paid for monthly unlimited subscription and they claim I’m out of texts. I show proof of my subscription and now they won’t respond.
Real number 1/5
You have to put your real number to sign up. No thanks that’s sketchy
My experience. 5/5
By D'relle Carrington
I had a great experience with this application it did exactly what I wanted to do. No parks or qualms at the time it was effective in very very high functional. No drop calls no interruptions thank you very much for this app.
Six hotdogs eight buns 4/5
By mr. parking lot
In the same way that it doesn’t make sense how there’s different numbers of buns then there are hot dogs in the grocery store, the same here with the number of credits that they sell in packs versus how much the different services costing credits so you always end up like just one or two credits short with you change from the last purchase. On top of that the subscription system I’m not sure if this is an Apple thing or an app thing but
There certainly problems when it will either tell you that the purchase was successful or tell you it was unsuccessful because you arty have a subscription but that I would never let me make a number from that credit and repeated out reach to customer service field in them Knowledge Ing in the problem at all
Fantastically simple 5/5
By Dummnezeu Drept
Love it 5/5
By Homesick Aggie
So much more user friendly than Google Voice or Sideline.
Great addition for my small business!
App is down 1/5
Have had issues all day. Then couldn't receive or send. So I followed their instructions on their page. Now that I logged out which they suggested I can't verify now. Fix this or I'll be finding another service. I am a subscription user.
The issue was corrected each day following there's been outages.
I'm not gonna continue to pay for an unreliable service. I'm unabated to send or receive now.
Steadily becoming a horrible app. Constant outages. Slow tech support for a paid app.
Drops texts 3/5
Overall good but my line is pretty high volume and I find I don’t get a good portion of my texts like I’ll get the notification but then it doesn’t show up in the app and it generally slow to refresh like I have to keep force closing the app to get it to refresh and show all my messages
Great when used for the sake of good! 5/5
By Eldon Cowgill
Burner definitely didn't tell me to give them 5 stars "wink wink". This app is "great" ... can you please give me my family back, I'll do anything you say.
burner is the number one fake phone number app!
Please not Samantha! She's my only daughter. NOOOO!!! How dare you shoot her in front of her mother!! no not Jessica my beloved
Burner can hide your phone from scammers and hid from stalkers! Get it now!
Awesome app esp if don't want someone knowing your actual phone number. Best one in App store
How can I change my login number!!!? 3/5
I use this app to connect with all my clients, I am a makeup artist and this app is everything. Although I love how I can use it and never have to worry about losing conversations I am so frustrated with it because I can’t change my login number. I just got the iPhone X and I got a new number luckily I kept my other phone to back it up and restore on new phone but I had to go through a whole ordeal to be able to log back into burner. I don’t know how to change it and I’ve already tried from a computer and my phone. Please fix this!!!!
Working Great So Far 5/5
This app is just what I needed! Nice to have an extra number without an extra phone!
Great for sellers 5/5
I use this for selling stuff on FB or Craigslist. Works great.
Does everything you want and is designed to do. Thanks guys!
Great phone app for business purposes
Crashes with incoming call 3/5
By d dubb
Crashes or immediately drops the incoming call, usually when answered quickly from an already-unlocked screen
Not working 1/5
Immediately hangs up after I try to make a call
SCAM COMPANY - DO NOT USE 1/5
This review is regarding closing your account. Adhoc refuses to allow me to close my account and charges me $4.99 per month. I continue to dispute these charges on a monthly basis but Adhoc changes the name of their billing so they can continue charging your credit card forever. This is the shadiest company I’ve ever dealt with - for the love of god save yourself the headache and don’t sign up for their services.
Works better than I could have imagined. Easy to set up
No free trial. 1/5
Never gave me a free trial. It tried to make me pay to create my first burner.
Not reliable 1/5
Texts come through much later than when they were sent and callers know it’s not a regular phone line. They ask what the weird connection noise upfront is about. I haven’t used it much, but these early impressions are not enough to keep me engaged. Back to GV for me.
NO BADGE NOTIFICATIONS 1/5
This is a major problem. I have up-to-date OS and using an iPhone 7. It’s a great service other than this MAJOR flaw. DO NOT BUY
Usability is high above other competitors! 5/5
I have tried 4 top notch apps for a second business line on my phone. Looks make a difference so I would love to see support for the X screen since I see this a lot during the day. Other than that this app works as expected as well as giving me a customizable interface to create a good work culture in the burner number itself.
I decided to go ahead and subscribe. I have not been let down. The support has answered quickly and effectively. The prices are cheaper than the three paid ones I tried.
100% recommend to others!
5/5: Customer Service
5/5: Developer attention to bugs and getting them fixed
4/5: iPhone X Support 😜 (Edit: 5/5!!!!)
EDIT: Now Supports the X!
Burner for business? Read this. 4/5
Burner is a great app. It’s easy to navigate & setup.
One glaring problem (for some users), Burner requires the user to press 1 to answer a call. If you’re driving or using any type of Bluetooth connected device...you won’t be able to answer the call without digging out your phone.
Other than the above issue, I highly recommend the Burner app.
Works great 5/5
By Whisk die
cheap monthly price and easy to use.
So far so good 4/5
Serve its purpose. However sometimes the long txt mess up. It would break to pieces and receive in random order. Kind of annoying but over all the app is good. Hopefully this bug can get fixed
Super convenient 5/5
Love it for Craigslist and for business clients. The second line feature is a lifesaver.
Love the app 5/5
Solid app really good for off the grid contact!!
Love it 5/5
Works great I use it all the time
Not making an account 1/5
iPhone X support please 4/5
I’ve been using this app for over a year, it’s definitely come a long way. Many bug improvements have been made and for that I thank your team. I use it daily to connect and contact with customers 30+ times a day, over 1000 contacts. With little to no issues. I do hope there are plans to add support for the X. Only bug I’ve noticed is notifications, intermittently will not notify and intermittently can’t get the notifications to go away after reading.
Basic app 3/5
Does the job of providing an alternate number for calls and texts, but can't send video, only photos. Also, can't pick color scheme. Random. Right now orange background and white text - terrible optics.
Also, notification may come through, but open the app and… no messages there. Maybe, maybe not. Very shaky that way.
Not great and open to something better.
Very happy 5/5
I use this app as my business line. I'm quite pleased with its performance. One thing I'd pay extra for is being able to set business hours so it will automatically turn on and off like my Vumber number does.
Please fix 4/5
Badge app icon notification doesn’t go away since the latest update. Even if all the messages has been read
Stalker App 1/5
My ex uses this app to harass, stalk, and torment me.
Why is it not x compatible 1/5
If you don’t update by the end of the month I will go elsewhere
Not working 2/5
I did everything right but I’m not getting the verification code I hit resend and i didn’t get it I don’t understand
If you need a 2nd number, this is simple & easy 5/5
I’ve used a number of the second number apps and this is def one of the top ones. Lots of options to customize within the app......& they’re not all locked until u pay like many
of the others. Set up process is simple, easy to navigate, quality of the actual service is good as well. No complaints so far!
Didn’t work for twitter verification 1/5
Didn’t work would get zeros stars for this.
Sometimes works - sometimes not 1/5
I use my Burner number for business and pleasure, to protect my personal line and privacy.
I pay for service on one line, ~$5/month.
I think this app usually works, but it has several major bugs. It’s now actually cost me some business, and definitely more than a couple dates (not as big a deal but still inconvenient).
I regularly experience the following problems while using my Burner number:
Lag in receiving messages from others, meaning conversations are difficult to follow. I know I receive messages minutes later and out of order than they are sent.
A few weeks ago the service was completely down for the entire weekend. I had to give my private number to a couple people, and that was inconvenient for several reasons. It also took me about 12 hours to figure out what was happening, resulting in me standing a date up.
I FREQUENTLY completely fail to receive messages from others. This results in so many problems it’s ridiculous. Remember: I use this app’s services in my business, and it’s cost me a significant amount of money and makes me look unprofessional.
At this point, giving my Burner number to people is a huge risk. I’m basically gambling with my personal and professional image. Will I receive their messages? Will they receive mine? Will I be able to make and receive phone calls? How many miscommunications and lost deals will this cause?
Now I will give people my Burner number and try to give them my personal number as quickly as possible, or I give them a ridiculous caveat with the number. Ie; if you don’t receive a response from me please reach out to me at: (555) 555-5555. And then I have to wonder why I’m even bothering to use and pay for this number to begin with.
The devs say they’re working on fixing bugs “constantly”, but it seems like every update introduces spottier service and more problems. The service I paid for three months ago was actually superior to and more reliable than the service I pay for today.
I’ve used google voice for years, and I think I’m going to stick with that service over Burner. It’s free and I’ve NEVER had a problem sending/receiving messages with their service.
Great app 5/5
Simple easy and affordable
Unreliable and shoddy support 1/5
The app has become less and less stable with periodic outages when no calls or messages can be received (November, 2017).
I've contacted Support many times and the answer is generally either "It's a known problem and we'll fix it" or "delete and reinstall the app". This has caused me to loose dozens of conversations and also means that they have no idea what is causing the problem.
There are more reliable solutions available.
The application does basically what it's supposed to do - allow you to create a phone number for voice & text that you can "burn" when you want it to disappear, then create another, etc. I found the user interface to be a little confusing at first but it's easy to learn. You can pick an area code and I didn't have any trouble finding a number in my city. Some users on the chat support board have complained about certain cities being unavailable but that seems rare.
Buying units of talk-minutes or text messages can get pretty expensive and you learn quickly to consolidate things into a single message. Perhaps the developers should consider a byte-metered option for those who like short responses like "LOL". If you are receiving texts from others this can be frustrating because you essentially have no control over how much of your money that other people burn.
The big problem with the app is that it delays and drops texts occasionally. You have no way of knowing what you didn't get so I wouldn't recommend Burner for anything super-important. Also I have received text messages as much as 3 hours after they were sent and then out of sequence. The response of Support is to shutdown the app and delete and reinstall it but the problem persists. They generally blame it on your net access dropping but mine is rock-solid and it still occurs.
There is a fundamental problem with the mechanism that performs the store and forward function because I receive messages that were sent AFTER the delayed messages were sent. I've verified this by having senders take screenshots of what they actually sent me. I wish Support would address this problem so the service was reliable.
Other than this big problem it's a fine app and I would recommend.
gone downhill 1/5
used to be good. Many bugs preventing a good experience. Messages that aren’t recent will randomly disappear and not load. Support says the way to bring them back is to send a message to that person. How can you do that what you don’t have their number? Also the features are buggy like the backup option to google docs continually breaks. Used to be a fan of this app but about ready to burn it.
Developer reply only confirms exactly what I previously stated. All messages from past contacts are gone forever if you do not know their number to send them a message. I have a dozen contacts in my business that I had interacted with and now I have no way to contact them. I trusted this app to retain a history that I can continue a dialogue with and now all messages over last 20 days are “burned”, even though I am paying for subscription to keep the number. I am devastated with this missing data. There is no fix. Can’t send someone a message if number is not saved somewhere else.
The developer says the “fix” is to search contacts? That does not work for me as I have previous contacts saved that did NOT appear in search. Note the “disappearing messages” is a NEW issue the developer doesn’t seem to know how to fix. , I’ve used the service over a year and it didn’t happen in past. I’ve contacted support and they have said the same “it’s a bug, try sending a message to the number that doesn’t show up” (rinse and repeat) please just fix the issue and I’ll be glad to keep the service and update my review.
NOT WORKING: didn't receive calls/texts, photos don't send, call durations not visible 1/5
- After many months of subscription and too many past and ongoing app issues, I cancelled my subscription. I will no longer be using Burner.
- Dev keeps saying "issues are fixed and gone." But they're not. They aren't truly taking responsibility; it's just lip service and PR. If they really cared, they would stop saying to every complaint that "the issues were only 1 weekend and all the problems are gone." LISTEN TO YOUR CLIENTS. This really rubbed me the wrong way.
After developer response, app continued to have more problems.
(1) NO APP BADGE NOTIFICATIONS.
- I would see Banner notifications, but App Badge still would not display notification count.
(2) TEXTS NOT DISPLAYING
- After seeing a Banner notification and going to app, new text wouldn't be there.
- I have to click into the message chain, wait for messages to reload, then hope it would show up. Sometimes, this takes 3x.
- HORRIBLE FOR LIVE CONVOS AND BUSINESS. These bugs have persisted since the app started having issues weeks ago.
(3) LIVE CONVO/CHAT NOT DISPLAYING
- Whenever I am in a convo, app will NOT DISPLAY responses received, unless I exit and re-enter the convo. In a business chat, I have to keep doing this over and over again. Pulling teeth!!
- Since you have NO IDEA that the other party responded, when you reload chat, it's like you had a 1-way convo. Upon re-entering chat, the messages received are IN ORDER, but you've now missed a bunch of texts. Makes you look like a buffoon in business.
(4) Photo sending rarely works
(5) Support responds within 24 hours to negative iTunes store reviews but the same attention is not given to direct complaints. What does this say about the company?
(6) At the end of the day, many people use this app for business. Maybe you had 1 weekend of extreme outage, but per many user reviews, the app has been buggy and had many issues that simply should not have existed to begin with.
- I recommended to a few law firms looking into Burner NOT TO USE this unreliable service that is awful for client interface, does not even show phone call durations, and says "all the problems are solved." Simply put, THIS IS NOT OK FOR BUSINESSES DEALING W CLIENTS.
THIS MONTH WAS A NIGHTMARE
(1) Burner was NOT working for about 1.5-2 wks. This is UNACCEPTABLE for a business line! We SHOULD all receive a DISCOUNT for this month!
** I was not receiving texts on time, some would arrive days later.
** I did not receive any phone calls.
(2) I'm STILL not receiving badge notifications for texts or calls. I have to manually open app, click each person, and see if anything loads.
(3) As others mentioned, SENDING PHOTO MESSAGES are a NIGHTMARE. I often have to hit resend 6 times, and if that doesn't work, keep sending the same image.
(4) When the app did work, there were big delays in receiving phone calls; it had been ringing for a while before I received it.
(5) App does not show call durations. This would is an important feature to have for people who use Burner for business and do hourly billing.
(6) Support does not respond promptly. They take DAYS to respond. Unprofessional
This is a really really really great app 5/5
Easy to use
I use it every day
I will never give a stranger any number
Except a burner
Love this thing
Great app 5/5
Texts are slow, needs iMessage support 3/5
Premium subscriber for a long time. Texts often take a long time to arrive in both directions.
iMessage support would be ideal.