Very bad customer Service Tracy was so rude with guest and employees
unacceptable. placing a large family order, navigated away from the payment page for less than ten seconds (to reference a debit number saved in my phone), came back to finish placing the order and the whole thing was entirely reset. deleted the app immediately
What a waste of time 1/5
I tried placing an order through the app. When I went to my email to obtain the rewards code and went back to the app it deleted my order. The next time it told me the code was not valid and I went to double check the code and it deleted my order again. By the 4th try it was 30 minutes later for me to pickup my order. COMPLETE WASTE OF TIME. Update this so reward code works, keep the checkout open longer than 10 seconds and how about adding a regular order so you can just come back and order what you have previously. Other restaurants figured this simple formula out.
Push notifications for dumb reasons 1/5
By This freakin guy!
Good food, crap app. They always push notifications for the weirdest dumbest things so I deleted the app and go to Costa vida instead. The food is better there anyway.
Waste of time 1/5
The app is no different than ordering through the website. Horrible experience. Constantly crashes.
So slow 1/5
this app is so slow, they try to implement all these features but the basic food ordering section is faulty by itself. They need to reformat it so badly
Wrong again! 1/5
Called in my order- when I went to pick them up the Salads were made wrong. We asked for certain Toppings be left off. They made it with everything on it,when I told them that they were wrong she took them to the back counter and right in front of me she scooped off the stuff with tongs that we didn’t want on it and threw it in the garbage, she then took what was left of salads back to the counter and put new lettuce and chips on top and boxed them up again and gave them to me. When I got home to eat them there was still stuff that we had not ordered left on the salads. We are very disappointed! The last three times we’ve had problems with her order. I was so surprise tonight because they actually answer the phone because I haven’t been able to place a phone order in three months. So sad because this was one of our most favorite places to eat. But it will be a while before we go back now, just too many problems.
Great app! 5/5
Always been easy to use and ready at anytime I need it. Also, the perks are great as well!
Terrible Online Ordering 1/5
This app is the worst! It clears your cart for online ordering anytime you switch apps within your phone, or look at a different area within the app. I had to start my online order over again five times. So annoying. All of this occurred while I was signed into the app with my account. And inexplicably, the app also makes you create a whole new account for online ordering. It can’t be the same account as your Rewards account.
Snowy Christmas shopping 5/5
It's great to end your shopping with delicious food
We were told that the Orem cafe rio no longer values veterans and no longer gives veterans discounts.
I love cafe rio 5/5
Always great food. App is awesome.
App is disappointing! 1/5
This app does not allow you to multi-task and is disappointing!
This week, I was attempting to place an order for four using the app. While using the app, and had already entered two parts of my order, I get a text. I check the text and return to the app to find I am at the start screen of the app and my order save d to cart is gone!
Start again, get a text, which was my daughter’s order, and it erases again.
Finally, all four orders in. I go to check out, but my password doesn’t work. Click on forgot password, I automatically leave the app to fill in the forgot password form, and sure enough, I come back to the start page of the app... my ENTIRE ORDER is lost.
Decide to try once more, this time as a guest, and it worked.
This was incredibly inconvenient and annoying. This app has to be fixed. I was also disappointed in my customer service at the store when I brought this up. No help whatsoever!
Until the app is fixed, and i can get reassurance that the service is better, Cafe Rio has lost my business! Too bad too, because the food is excellent!
Points You Earn Expire 1/5
I used to really like the idea of this app. I recently earned $10 from this app and assumed that it wouldn’t expire since I earned it. Warning: it expires. What a greedy selfish company.
Please add the ability to delete or hide gift cards.
Also, please stop asking me to enable in store notifications every time I open the app!
Mmmmmm yummy 5/5
Get in my belly!!!
The app works great and I love knowing about promotions and getting extra points!
App confusing 2/5
Unclear if I'm earning points. If I redeem a coupon do I get points? Doesn't say. Cashier doesn't know what I'm taking about either when I ask.
Works well for me. Really like the ease of using this app to earn rewards and redeem them for great food 🤗
#1 favorite place to eat!! 5/5
We love the fast quality food and always a clean dining experience.
Good Start 3/5
By Mark May
I love being able to order on my phone then pick it up. However this app does not make ordering easy. The format is poor and does not allow for specific instructions. The other issue is regarding the double login. Overall the app is worth it. I would order through it more If I could put “light rice and beans.” Cafe Rio should look at the Starbucks app, it’s perfect.
Love the food hate most of the app 1/5
Very impressed with the food quality. But the app..... For starters the app doesn’t recognize your account when ordering food. It doesn’t remember orders or saved unfinished orders if you have to get out of the app. Then when you’ve finally finished and go to pay or send the order it asked for your name and info... hello I’m on a password protected app!!! You should know me! It doesn’t recognize daily specials like taco Tuesday for ordering tacos unless you go into a specific daily special place. It should also alert you when your order is ready because often times they prepare the online order 10 minutes early and then you’re left with soggy tacos. I suffer through the app hoping it will get better while keeping track of points for the occasional deal or reward... I’m still waiting for it to be better.
I like enjoy Cafe Rio, but the app is glitchy at best. It's useful for rewards and the rare coupon. However, the earliest you can order ahead is 45 min and any time I have ordered ahead they never receive the order to the line. It's always there but never printed out, and then it takes any convenience out of ordering ahead.
Works fine for my needs 5/5
Works fine for my needs
App is pretty basic 4/5
Not much for bells and whistles but it gets the job done
Free food 5/5
Love earning points!
Easy to Use 4/5
This app is easy to use and I love the freebies and notifications
Terrible order experience 1/5
By Scott Wiersdorf
This app is fine for tracking rewards—it’s great if that’s all you use it for. But for ordering, at least in my area, it’s way faster to just call in. The app crashes, spins, or takes *minutes* to load and then loses the order as often as not.
Good app, good food 5/5
By Derek Englis
Good app, good food
Love the Rio 5/5
The Cafe Rio App helps us to keep track of our free meals at The Rio. We used to have get the little card stamped, and it was kind of a pain. Now, we just scan our receipt. Easy. And the House Dressing just keeps flowing like a river....
Do not use for ordering 1/5
Such a useless app. Only thing it's good for is tracking points. Doing any ordering on here is a nightmare. It is constantly timing out, the order rarely goes through to completion and even when it does "confirm" it doesn't really go through. Seriously the worst. Logs you in and out randomly.
Online ordering is a joke 1/5
Their food is delicious but the app is horrible. If you leave the app in any way, if your screen turns off or you switch apps for even half a second the app will reset your order and you have to start over. Also, the app is slow, poorly organized and not intuitive. Cafe Rio must be paying their programmers with burritos AND asking them to meet ridiculous deadlines. Uninstalling now.
Good app good food 5/5
They cook great food at this place and their rewards program even sweetens the deal even more!
Not sure why this app exists. 2/5
By Renrut Yelsoo
I'm not sure what the point of an order-ahead app is if it takes longer to get food by ordering ahead than waiting in line. It's been thirty minutes and I'm still waiting. Been watching people go through the ordering line the whole time.
Cafe Rio 4/5
Pretty Much the Only Restaurant I Eat At 5/5
My husband has several food sensitivities that make him unable to eat out, so whenever I have a chance to go to a restaurant I always choose Cafe Rio. Why? Because they're the best.
Awesome food! 5/5
By Read n weep
I have never had a bad food experience at Cafe Rio!
Love Cafe Rio, hate the app 1/5
Always had lots of problems with it from day one, including my account suddenly "not being recognized" and losing all of my points. I've also had issues with the gift card portion as well. They should also offer a way to see if your order actually went through or not? Bottom line: Love Cafe Rio but their app still has a long way to go.
Easy to use 5/5
The app is easy to use, and I like that you get app exclusive deals and specials.
I've never had any trouble with it. Very intuitive!
UI Needs Work & Order Confirmation Means Nothing 2/5
Overall okay app, just needs a better UI, all the options make it confusing, plus there's no way to edit an order (just delete and start over). Today was my first use and I can't recommend it. Why? I ordered for 9/11/17 at 6PM at my local restaurant, got an order confirmation. Arrived precisely at 6PM to pickup the order. No order was found. Didn't work, had to stand in line to order. Please fix this app!
Good App, a Few Disappointing Functions 4/5
Love that this app exists and I can quickly create orders and track my rewards. Don't love that it makes you restart your order (right down to the location you want to order at) if you haven't touched it in 30 seconds.
Love it 5/5
Easy to use, get lots of deals!
Always good! 5/5
Keeps losing my order, have to enter it several times 1/5
By Dale Richards
This app has some cool features, but it could use some more robust testing and refinement. Anytime you deviate from it's "happy path," the app refreshes and clears your cart, so you have to enter your order multiple times. Very frustrating.
The best 5/5
By The Boris
My favorite place to eat. Thx and never change
I could live on Cafe Rio! 5/5
This is by far my favorite restaurant. The food is so good! They are always super busy, which can be frustrating but the food is worth the wait!
Always works 5/5
The app works every time! Thanks
Needs tweaking 3/5
By Needs tweaking
Works great for keeping track of points. I'm confused why it asks to "save order as favorite" when I can't find where to access my "favorites" next time I order. We come here a lot and it would be nice to be able to select a favorite order so I don't have to put it in each time.