I've never had any trouble with it. Very intuitive!
UI Needs Work & Order Confirmation Means Nothing 1/5
Overall okay app, just needs a better UI, all the options make it confusing, plus there's no way to edit an order (just delete and start over). Today was my first use and I can't recommend it. Why? I ordered for 9/11/17 at 6PM at my local restaurant, got an order confirmation. Arrived precisely at 6PM to pickup the order. No order was found. Didn't work, had to stand in line to order. Please fix this app!
Good App, a Few Disappointing Functions 4/5
Love that this app exists and I can quickly create orders and track my rewards. Don't love that it makes you restart your order (right down to the location you want to order at) if you haven't touched it in 30 seconds.
Love it 5/5
Easy to use, get lots of deals!
Always good! 5/5
Keeps losing my order, have to enter it several times 1/5
By Dale Richards
This app has some cool features, but it could use some more robust testing and refinement. Anytime you deviate from it's "happy path," the app refreshes and clears your cart, so you have to enter your order multiple times. Very frustrating.
The best 5/5
By The Boris
My favorite place to eat. Thx and never change
I could live on Cafe Rio! 5/5
This is by far my favorite restaurant. The food is so good! They are always super busy, which can be frustrating but the food is worth the wait!
Always works 5/5
The app works every time! Thanks
Needs tweaking 3/5
By Needs tweaking
Works great for keeping track of points. I'm confused why it asks to "save order as favorite" when I can't find where to access my "favorites" next time I order. We come here a lot and it would be nice to be able to select a favorite order so I don't have to put it in each time.
Great App 4/5
It's a great app and works well. Though I definitely think there should be more of the 'special offers' available for redemption in app.
Good for rewards, useless for ordering 2/5
I tried to order through the app several times and I would always get to a certain point and the page would refresh and make me restart.
Great app, even better food!! 5/5
Cafe rio is not just a family favorite for me. I take my team from work monthly for lunch. The app works just as it should documenting points without having to save a punch card. AAA+++
Cafe Rio San Dimas 2/5
Best fresh food in town. Every item is delicious. The lack of 5 stars is because they are never staffed properly. It's a shame. 20 people in line and one person making food, the other person adding items to the food and the cashier trying to do To Go orders is horrible.
Good food 5/5
By BA Bert
Love the food everything I've tried has been good.
Great fresh tasty food! 5/5
I love Cafe Rio. It is my go to place about 4-5 times a month. Love the flavor and freshness of the food. They have the best sweet pork and quest!!!
Can't remove used gift cards 2/5
By Edward and I
Developers: please make a way to delete used gift cards. C'mon! Otherwise a good app and a good restaurant.
Allow surveys to be submitted through app 4/5
By Joshua Paul
If I could use the app as a one stop shop to scan my receipt and submit my survey, I could have the code for chips and salsa sent and redeemed through my phone.
Love the food 5/5
By jodi rhoades
My family and I come here at least twice a week. We love all the different things that they have to eat and love the drink bar.
Give some love 4/5
By give some love
The food is wonderful but the employees are the most unfriendly in Utah. They never smile or say hello.
Love the app!! 5/5
Great app and great food
Loses data, multiple accounts required, coupons broken 1/5
There are several serious flaws with this app, mostly around ordering using the app:
1. Your account for the club to earn points is a separate username and password than the account for ordering
2. The app does not remember your username and password for ordering, so you have to enter them every time you order
3. When the rewards side of the app gives you a reward, you can't redeem the reward when ordering using the app. You can only redeem the reward in person at the restaurant
4. When ordering, if you are in the middle of an order and switch to another app for even a few seconds, it will forget your order, forget your username/password, and make you start all over
Overall it's a terrible experience. The only reason I put up with it is to avoid the 30-45 minute line at the restaurant
Doesn't scan barcode 2/5
I have tried to scan the barcode multiple times, to no avail. I also enter the code in manually, and it still doesn't register.
The introductory deal is also hard to understand...
On all the options it says "no" no matter if you click on it or not. Ex: "no lettuce" then there's a button to check or uncheck.. I checked the cheese option and got no cheese but I had cilantro unchecked and got cilantro...this needs to be fixed! Our entire order was wrong
Horrible App 1/5
This app kept refreshing on me and lost my order every time. I tried 4 times then gave up. Also, I used to be able to customize my order (like asking for no chip strips on my salad), that option appears to be gone. I absolutely LOVE the food at Rio, but I'm so frustrated with the App, the new website, and the fact that the St. George location never answers the phone.
Great App, excellent food! 5/5
My family loves Cafe Rio & the App makes quick orders and pickups a breeze. I love the rewards points ;-)
Hits the spot
Garbage app 1/5
Signed up for account in app, and now it no longer recognizes my user account. Terrible user & customer experience.
Quarry Bend Cafe Rio Rocks!! 5/5
Best customer service and friendly folks and their food is the better than other locations!
Great app 5/5
The app is great, easy to use. Just allow about 30 minutes before double point days take effect.
Love the food -hate the service 1/5
And, yet again, $200 order. The order receipt is correct, the food is not. These guys are always understaffed and unprepared. Someone else out there has wrong food too. And, yet, I keep going back. I say never-and then I do. So disappointing!
My favorite food! The app is helping get a lot of free food :)
Love this app 5/5
Love this app. So easy to use keeps track of all my points and great notifications when it's double points day. It's so nice not to have to carry around punch cards anymore.
Funky app, like other FF restaurants 2/5
App is confusing and annoying. It makes you have two separate accounts, it deletes your order after a minute or two if you don't check out, the coupons tell you to only redeem in person, but I can't use it for online order? Pretty crummy.
Great food for the price! 5/5
Absolutely love this Restaurant! My family comes here at least once a week. Sometimes more!! We would highly recommend it!
Love it 5/5
Love it! Do miss our prior manager,Evelyn!
Not enough ordering options 4/5
It's impossible to order a vegan salad with the app because there's no cheeseless tortilla option. An area to type in notes would also be helpful.
The rest of the app works great and I love the points system!
Love Cafe Rio 5/5
Best food!! awesome service
Horrible stability. 1/5
Constantly crashes or deletes my order.
So good 5/5
Love my cafe Rio. Stay awesome.
King of the Hill 5/5
Best Mexican food ever!!!!
Love my Cafe Rio 5/5
By Jake the great yah bish
Go here at least 3 times a week, haven't had any issues with this app yet
Get 5 points credit with my
promo code: JakeCohe145
Great app use my referral code for free food!!!!! 5/5
Use my referral code :RemyPham1895 and you will receive 5$ and a free drink download this app now!!!!
Awesome food! 5/5
Great food and at a great price and top service.
Love it. 5/5
So easy to keep track of points instead of a card in your wallet! Love this places and jordan hill is awesome and deserves a huge bonus!
Loyal regular 4/5
By Loyal Regular
Love the food! Sometimes the drink bars are out and not replenished early in the evening.
A FAVORITE!! 5/5
My wife and I come here multiple times a week, love this place. The app is smooth as well, recommend it. Cheers!
Cafe Rio's da bomb! 5/5
App is great, easy to use! Fav fresh Mexican fast-food place around.
Highly favored app 5/5
This app is very useful. I eat lunch at Cafe Rio almost daily and it keeps track of my points accurately. I also use it to place my order and by the time I arrive at the restaurant my food is hot and ready! Thank you Cafe Rio for your delicious tasting food, especially Taco Tuesday!