Mmmmmm yummy 5/5
Get in my belly!!!
The app works great and I love knowing about promotions and getting extra points!
App confusing 2/5
Unclear if I'm earning points. If I redeem a coupon do I get points? Doesn't say. Cashier doesn't know what I'm taking about either when I ask.
Works well for me. Really like the ease of using this app to earn rewards and redeem them for great food 🤗
#1 favorite place to eat!! 5/5
We love the fast quality food and always a clean dining experience.
Good Start 3/5
By Mark May
I love being able to order on my phone then pick it up. However this app does not make ordering easy. The format is poor and does not allow for specific instructions. The other issue is regarding the double login. Overall the app is worth it. I would order through it more If I could put “light rice and beans.” Cafe Rio should look at the Starbucks app, it’s perfect.
Love the food hate most of the app 1/5
Very impressed with the food quality. But the app..... For starters the app doesn’t recognize your account when ordering food. It doesn’t remember orders or saved unfinished orders if you have to get out of the app. Then when you’ve finally finished and go to pay or send the order it asked for your name and info... hello I’m on a password protected app!!! You should know me! It doesn’t recognize daily specials like taco Tuesday for ordering tacos unless you go into a specific daily special place. It should also alert you when your order is ready because often times they prepare the online order 10 minutes early and then you’re left with soggy tacos. I suffer through the app hoping it will get better while keeping track of points for the occasional deal or reward... I’m still waiting for it to be better.
I like enjoy Cafe Rio, but the app is glitchy at best. It's useful for rewards and the rare coupon. However, the earliest you can order ahead is 45 min and any time I have ordered ahead they never receive the order to the line. It's always there but never printed out, and then it takes any convenience out of ordering ahead.
Works fine for my needs 5/5
Works fine for my needs
App is pretty basic 4/5
Not much for bells and whistles but it gets the job done
Free food 5/5
Love earning points!
Easy to Use 4/5
This app is easy to use and I love the freebies and notifications
Terrible order experience 1/5
By Scott Wiersdorf
This app is fine for tracking rewards—it’s great if that’s all you use it for. But for ordering, at least in my area, it’s way faster to just call in. The app crashes, spins, or takes *minutes* to load and then loses the order as often as not.
Good app, good food 5/5
By Derek Englis
Good app, good food
Love the Rio 5/5
The Cafe Rio App helps us to keep track of our free meals at The Rio. We used to have get the little card stamped, and it was kind of a pain. Now, we just scan our receipt. Easy. And the House Dressing just keeps flowing like a river....
Do not use for ordering 1/5
Such a useless app. Only thing it's good for is tracking points. Doing any ordering on here is a nightmare. It is constantly timing out, the order rarely goes through to completion and even when it does "confirm" it doesn't really go through. Seriously the worst. Logs you in and out randomly.
Online ordering is a joke 1/5
Their food is delicious but the app is horrible. If you leave the app in any way, if your screen turns off or you switch apps for even half a second the app will reset your order and you have to start over. Also, the app is slow, poorly organized and not intuitive. Cafe Rio must be paying their programmers with burritos AND asking them to meet ridiculous deadlines. Uninstalling now.
Good app good food 5/5
They cook great food at this place and their rewards program even sweetens the deal even more!
Not sure why this app exists. 2/5
By Renrut Yelsoo
I'm not sure what the point of an order-ahead app is if it takes longer to get food by ordering ahead than waiting in line. It's been thirty minutes and I'm still waiting. Been watching people go through the ordering line the whole time.
Cafe Rio 4/5
Pretty Much the Only Restaurant I Eat At 5/5
My husband has several food sensitivities that make him unable to eat out, so whenever I have a chance to go to a restaurant I always choose Cafe Rio. Why? Because they're the best.
Awesome food! 5/5
By Read n weep
I have never had a bad food experience at Cafe Rio!
Love Cafe Rio, hate the app 1/5
Always had lots of problems with it from day one, including my account suddenly "not being recognized" and losing all of my points. I've also had issues with the gift card portion as well. They should also offer a way to see if your order actually went through or not? Bottom line: Love Cafe Rio but their app still has a long way to go.
Easy to use 5/5
The app is easy to use, and I like that you get app exclusive deals and specials.
I've never had any trouble with it. Very intuitive!
UI Needs Work & Order Confirmation Means Nothing 2/5
Overall okay app, just needs a better UI, all the options make it confusing, plus there's no way to edit an order (just delete and start over). Today was my first use and I can't recommend it. Why? I ordered for 9/11/17 at 6PM at my local restaurant, got an order confirmation. Arrived precisely at 6PM to pickup the order. No order was found. Didn't work, had to stand in line to order. Please fix this app!
Good App, a Few Disappointing Functions 4/5
Love that this app exists and I can quickly create orders and track my rewards. Don't love that it makes you restart your order (right down to the location you want to order at) if you haven't touched it in 30 seconds.
Love it 5/5
Easy to use, get lots of deals!
Always good! 5/5
Keeps losing my order, have to enter it several times 1/5
By Dale Richards
This app has some cool features, but it could use some more robust testing and refinement. Anytime you deviate from it's "happy path," the app refreshes and clears your cart, so you have to enter your order multiple times. Very frustrating.
The best 5/5
By The Boris
My favorite place to eat. Thx and never change
I could live on Cafe Rio! 5/5
This is by far my favorite restaurant. The food is so good! They are always super busy, which can be frustrating but the food is worth the wait!
Always works 5/5
The app works every time! Thanks
Needs tweaking 3/5
By Needs tweaking
Works great for keeping track of points. I'm confused why it asks to "save order as favorite" when I can't find where to access my "favorites" next time I order. We come here a lot and it would be nice to be able to select a favorite order so I don't have to put it in each time.
Great App 4/5
It's a great app and works well. Though I definitely think there should be more of the 'special offers' available for redemption in app.
Good for rewards, useless for ordering 2/5
I tried to order through the app several times and I would always get to a certain point and the page would refresh and make me restart.
Great app, even better food!! 5/5
Cafe rio is not just a family favorite for me. I take my team from work monthly for lunch. The app works just as it should documenting points without having to save a punch card. AAA+++
Cafe Rio San Dimas 2/5
Best fresh food in town. Every item is delicious. The lack of 5 stars is because they are never staffed properly. It's a shame. 20 people in line and one person making food, the other person adding items to the food and the cashier trying to do To Go orders is horrible.
Good food 5/5
By BA Bert
Love the food everything I've tried has been good.
Great fresh tasty food! 5/5
I love Cafe Rio. It is my go to place about 4-5 times a month. Love the flavor and freshness of the food. They have the best sweet pork and quest!!!
Can't remove used gift cards 2/5
By Edward and I
Developers: please make a way to delete used gift cards. C'mon! Otherwise a good app and a good restaurant.
Allow surveys to be submitted through app 4/5
By Joshua Paul
If I could use the app as a one stop shop to scan my receipt and submit my survey, I could have the code for chips and salsa sent and redeemed through my phone.
Love the food 5/5
By jodi rhoades
My family and I come here at least twice a week. We love all the different things that they have to eat and love the drink bar.
Give some love 4/5
By give some love
The food is wonderful but the employees are the most unfriendly in Utah. They never smile or say hello.
Love the app!! 5/5
Great app and great food
Loses data, multiple accounts required, coupons broken 1/5
There are several serious flaws with this app, mostly around ordering using the app:
1. Your account for the club to earn points is a separate username and password than the account for ordering
2. The app does not remember your username and password for ordering, so you have to enter them every time you order
3. When the rewards side of the app gives you a reward, you can't redeem the reward when ordering using the app. You can only redeem the reward in person at the restaurant
4. When ordering, if you are in the middle of an order and switch to another app for even a few seconds, it will forget your order, forget your username/password, and make you start all over
Overall it's a terrible experience. The only reason I put up with it is to avoid the 30-45 minute line at the restaurant
Doesn't scan barcode 2/5
I have tried to scan the barcode multiple times, to no avail. I also enter the code in manually, and it still doesn't register.
The introductory deal is also hard to understand...
On all the options it says "no" no matter if you click on it or not. Ex: "no lettuce" then there's a button to check or uncheck.. I checked the cheese option and got no cheese but I had cilantro unchecked and got cilantro...this needs to be fixed! Our entire order was wrong
Horrible App 1/5
This app kept refreshing on me and lost my order every time. I tried 4 times then gave up. Also, I used to be able to customize my order (like asking for no chip strips on my salad), that option appears to be gone. I absolutely LOVE the food at Rio, but I'm so frustrated with the App, the new website, and the fact that the St. George location never answers the phone.
Great App, excellent food! 5/5
My family loves Cafe Rio & the App makes quick orders and pickups a breeze. I love the rewards points ;-)