Hit and miss, and expensive 2/5
Easy and intuitive app to use, with clear pictures of the food. However, there’s no way to see others’ ratings of restaurants, you can only see your own rating. So I’ve received some truly vile food, and had bad delivery experiences that probably good have been avoided if I could have seen others’ reviews.
The service and delivery fees are also quite high and I’ve had mixed experiences with problem-solving incorrect orders. They were recently great when the restaurant sent a wheat pizza instead of gluten-free and refused to deliver a new one. Caviar staff got them to make a new one and and re-delivered.
Restaurants I’ve called have repeatedly blamed wrong orders on Caviar and said the way they submit orders lists order details and notes in tiny print making it easy to miss that you chose shrimp from the list of meat options, for example.
Meals ordered through Caviar are usually $10-15 more than ordered through other services, so I typically only use them to order from restaurants that don’t offer delivery.
Never Again 1/5
Placed my order at 7:03 PM and was told it would be delivered by 7:40 PM. By 8:26 PM it’s still haven’t been picked up. It was now showing an estimated delivery time of 9 PM. Roughly 2 hours after I placed the order. Was refunded the money for the order but not for the waste of time.
The very worst 1/5
This app is absolutely the worst. I attempted to place an order at noon time today from a restaurant that just started with them. They screwed up the actual availability of orders and then tried to blame it on the restaurant. No restaurant in their right mind should use caviar, and certainly no consumer should order food from them as they are completely disrespectful to customers
Low quality app 1/5
The app has no way of looking at other user reviews and ratings. Just has price range and service is ridiculously overpriced. I had to take quite a few chances with restaurants that basically ended with crap food. After you leave a review hoping to warn other ppl there’s also no way of seeing it. Whoever designed this app is amateur... will be deleting and using the other delivery apps from now on.
Best experience getting food to me 5/5
By Adrian Fernandez
Caviar has consistently been the best experience getting food. Having the option to pickup is great, I use it all the time at my favorite Thai place. The drivers have been great, the app performs well, and I like the funny messages like “This is happening”.
Lying, horrible, deceitful “service” 1/5
By hungry unhappy hippo
Food never came. Customer “support” claims different things at various points of contact. First, they say via email the order was delivered. Next at my prompting since I never received the food, they say the driver waited 10 minutes before taking off because “nobody answered.”
They claim the driver attempted to call, text, and email, however I received none of those notifications. Nothing. I get in contact with driver, and driver fumbles with his words until he finally says that the food is in his car, that his shift is over, he’s at home, and that he would get in touch with Caviar. I say that I will meet him to pick up the food from his car, and he deflects and says we should contact Caviar.
We contact Caviar, and they say, “the order has been forfeited, go f*ck yourselves.”
(They may have used more or less words).
DO NOT USE THIS “SERVICE”
Lack of flexibility 1/5
I could not get the information I needed to get into my order due to the websites lack of flexibility. And of course there is no customer service.
Death on wheels 1/5
I downloaded this app and wrote this review to tell you that one of your drivers almost killed me today. Hire competence; no killers.
DO NOT USE! 1/5
This is the WORST service ever. We were sitting in our living room on the sofa waiting for our order to be delivered between 8:20-8:35. By 8:35 the food wasn’t here. My husband goes to check his phone a few minutes later to see if they sent a note or anything. It says the good was delivered at 8:35. Meanwhile we are still sitting facing our front door ... nobody has come onto our porch, nada! So he calls the number back and no answer. Texts the app and gets a note saying they came, rang the bell and knocked and nobody answered. He verified our address because the only explanation would be going to the wrong house since we are sitting and waiting 5 feet from the ever loving door. And yep, right address alright. Next text from them says if nobody answers the door or calls back within 10 minutes they forfeit the order and throw it out. We are so mad! The courier/driver/loser/hungry person did not come to our home. Because if he/she had they would have seen that we have a RING video doorbell and we would have video of them .. so instead we have proof that they didn’t come. I wonder how many other folks have been ripped off the same way. Just terrible!
HORRIBLE FOOD SERVICE 1/5
They drew me in as a customer with “free delivery” which wasn’t free cuz I had to spend $15 or more which after service fees it still totaled up to like $22 lol.. would not recommend to anyone. Plus the restaurant selection is like 3 places and I live in LA.
Stopped taking my card 1/5
The app stopped taking any card I tried to use to order. Caviar would not fix the problem.
Unbelievably bad customer service 1/5
App changed delivery fee from $4.99 to $8.99 when I hit the order button. Absolutely unresponsive customer service for this and other issues. No real time help if an order goes awry. Won't use again.
I’m very disappointed with this app, I’ve been trying to reset my password for like 2 hrs I’m never coming back
Seattle area- not worth the gamble 1/5
I ordered one time and never received my food. Furthermore, two hours after my order, trying to contact anyone who worked for caviar was PAINFUL! I initially tried to email them never to get a response. I then tried the texting option as it was the only other option, there is no phone number to actually call. I did get a response through text but it was a slow conversation that was also painful to deal with! There are so many other options for food delivery in this area where ordering actually means you get food delivered in a timely manner. Caviar is not worth the gamble- you may never actually get your food!
WORRRSSSTTTT FOOD APP 1/5
I would give an infinite amount of negative stars. They are the worst food app who deactivated my account when I asked for the $20 for my refer a friend whatever and was supposed to receive after your friend got it delivered and instead of giving it to me, the deactivated mine. Don’t waste your time. Pricy for nothing
Trash delivery. 1/5
By Stacy Leigh photographer
Food never arrived and the response was not timely. When I first used Caviar, it was great.. now it’s awful.
Great food delivery app 5/5
Quicker than other food app services because orders are ready when the delivery person arrives instead of having to place the order themselves. 👍🏽👍🏽
Absolutely horrible 1/5
Caviar used to be stellar and has rapidly gone downhill. We're forced to wait multiple hours only to get a lackluster phone call from the delivery guy saying our order was picked up by someone else. We were given no answers as to why Han Dynansty gave our order to someone else. When I contacted customer service I was met with pisspoor service that offered me a 15 dollar credit and still no food. No thanks. I'll just use that to get an uber to pick up my own food because I'm capable of rational thought, traveling from point A to point B and aquiring my own food.
Another time we waited for an hour to then get a phone call saying that the restaurant was out of our order, then proceeded to make us wait another hour. When we finally recieved our food it was NOTHING like what we ordered. I have a food allergy and I had no idea what the food was. Needless to say I went hungry both nights.
I am extremely dissapointed in this service and I will no longer be a customer. It is far easier for me to just walk to the restaurant and pick up my own food. Maybe I'll try uber eats. I hear their delivery fee is higher, so perhaps their drivers actually know how to...drive.
Wrong Information 1/5
Ordered from one of their options and got confirmed it was sent to the restaurant only for caviar to call me 20 minutes later saying the restaurant is closed. I later looked up the restaurants website and they were still open. Unprofessional they don't even have the right client information and took them 20 mins on their end to figure it out
Absolutely pathetic service 1/5
Food says it was delivered but it wasn’t . Customer service has absolutely no idea and is unwilling to help.
Caviar is no good 2/5
By Seany OB
I have ordered from caviar a few times. My most recent time, the poor delivery bike rider got into a car accident. I had to call caviar support and call the restaurant to get everything resolved. In the end it took over an hour and a half to get my food from a place that is a block and a half away (I was watching a movie from my bed and didn’t want to walk outside in the freezing cold). Th restaurant then made the meal again, and caviar took 45 minutes to get a new delivery rider. The food was cold by the time I got it and the caviar support person didn’t care at all about how long It took. I asked for the meal to be taken off my account and the delivery person literally ignored my question, which I saw three times and then charged me for everything. Terrible app. I will be deleting it now.
Saved instructions problem.
Poor customer service and experience 1/5
When they get a wrong order delivered to you - good luck! No way in app to contact customer support and then when find it on web it’s an email form or beta Text. It’s been 15 min with no response whatsoever! Guess I’ll go hungry...
Lost $50 on first order 4/5
Ordered delivery called the local restaurant they then informed me they do not offer delivery to my location but they would call me back. Never got a call back just a sorry for your loss from a email.
By nick holl
I have totally stopped using this app because it is junk. It works 50% of the time Order Ahead was a much better app. I will delete this one.
Awful experience - paid for food, order in limbo 1/5
They happily took my order and charged my credit card for a restaurant that did not have a working version of their software. No email confirmation. No food waiting for me to pickup. No way to contact Caviar. TERRIBLE service design and execution.
Why only one card? 3/5
I’m relatively satisfied with the app/service overall, but why can’t I save more than one credit card on my account, like I can with every single other food delivery app? Bit if a pain having to grab the card and re-enter all the details in order to switch.
I’ve waited about a year to write this review because I wanted it to get better. I’ve given it several attempts but it’s just not a good service or app. The final straw was ordering today from a place I’ve ordered from before with other delivery services. The order comes with hand cut fries...it’s even in the picture. There was not an option to choose the fries in the sides and you cannot complete the order without choosing a side. I closed the app and went to another service, where I ordered it (as pictured) with no problems. I’ve had several other issues with this service but this was just the most recent. I’m deleting the app and will not use again.
Poor service 1/5
I recently placed an order at a nearby restaurant. The estimated delivery time was 20-30 minutes. About 30 minutes after I placed the order (and payed for it) I received a call that an item on the menu was not available and substituted it. I then had to call the restaurant after waiting an hour and they told me that the food was still being made. I did not receive the food for almost 1 1/2 hours after my order. Poor communication.
I specifically chose the restaurant because of proximity and delivery estimate. I will not be using caviar again.
Worst delivery app in SF 1/5
They always trick you with short delivery time and after you paid and ordered, you need to wait for hours, and during these hours, you can’t cancel, you have no way to contact anyone. Later you send email to complain, the next day reply would be oh I see your order has been delivered, anything else I can help with?
Got a mailer discount code, but they don’t deliver to me! 1/5
We just received a discount code mailer at our house to try Caviar, but when we downloaded the app we found they don’t deliver to our address. Need to be more careful who they send their mailers to!
Don’t waste your money 1/5
I’ve used them a few times and will never again make that mistake. Their processing and delivery charges are ridiculous and the more you spend, the higher your processing fees. Their customer service is a joke. It’s impossible to speak to a person and the texting option is extremely delayed and run by people who don’t know what they’re doing. This company has a lot of kinks to workout but I won’t be part of their testing pool anymore.
Zero support 1/5
Order was late then wrong... they never answered support all night. Don’t use caviar.
Every time I have ordered from caviar I have had issues. Many times the order never showed up. Courier’s car breaking down etc. in those cases they say they will refund the order, not actually get me the food that I ordered. I have had to fight them to actually refund me. Most of the time only half my order would arrive. Honestly I regret ever using this app and I never will again. Terrible service, bad customer service, long wait times, cold food (if you even get it) don’t use this app
OK app, but high fees 2/5
By Steve adores stevedores.
I like the ability to order delivery via mobile apps, but Caviar seems to be higher in the fee department than its competitors:
1) Items are marked up over menu prices; and
2) a 18% “service fee” is assessed; and
3) an additional distance-based “delivery fee” is assessed; and
4) even with the above fees, a minimum order amount is still imposed; and
5) “Courier Bonus”/tip.
That’s a hefty amount of fees assessed to just get some food delivered, especially considering Caviar’s competitors have more reasonable fee structures.
App is good, restaurants can be annoying 5/5
Easy enough to use, aside from some confusing UX, but some restaurants are SLOW!
Lost my delivery, delivery guy lies about giving it to doorman, no resolution yet 1/5
First of all, no delivery service should ever leave food with anyone else without contacting the person who ordered. Second, I'm 99.9% sure the "leaving food with my doorman" claim is a lie, because we live in a luxury building with very well trained personnel. Third, customer service is terrible, and we had to reach out after waiting for the food for an extra hour. This space is very competitive so if your team cannot get your stuff together many others will.
Always try Seamless first 3/5
Some restaurants are on both Caviar and Seamless, and Seamless doesn’t charge the $10 service fee.
More like Garbage than Caviar 1/5
$17 in deliver + service fees to get cold pizza. Oh, and the privilege of texting with a robot for customer service because they’re delivering cold soggy pizza instead of talking to a human. There are too many better options out there for cheaper, better service, and just as good a selection of restaurants to ever us Garbage (not Caviar) again. Try PrimeNow, UberEATS, GrubHub, Seamless.
Happy to say that Caviar support saved the day! Many thanks to them.
Not Dependable 1/5
The app is simply not dependable. Use the computer only.
Horrible Service 1/5
I use Caviar a lot now and over the past 2-3 years. BUT they have gone completely down hill.
I have had multiple orders including my last 3 in a row have problems. And now my food was not even delivered but the app says it was.
You would think that a customer that uses the app at least 5-7 times a week would get responded to quickly & with some level of taking responsibility. But this company has no idea how to appreciate or take care of customers. IT IS EMBARRASSING HOW BAD IT IS!
Service is plagued by the same delivery issues as their competitors - only they charge a premium and market themselves as a high end alternative.
Worst of all they don’t back up their name with high end customer service. Just had another botched delivery - courier claimed delivery had been made then shows up 45 minutes later (at which point Caviar still hadn’t taken any steps to resolve the problem) with cold food.
Do I get a refund of any kind or a credit going forward? Nope - just a note that I “can rest assured” that they’ll figure out what went wrong. I get better customer service from my local pizza shop. Save your money and order in from their less expensive competitors.
HATE THIS APP 1/5
I started using it bc one of the coffee shops I frequent only uses this app to order ahead... first time I used it was great but as of lately it HAS BEEN TERRIBLE. They don’t have my order ready bc the vendor hasn’t seen my order & it’s double charged my card before. Most of the time it takes less time to just go there and wait in line instead of ordering ahead, what’s the point? And NO, it’s not just one specific place, it’s happened to me several occasions at different times. How incredibly frustrating.
Charge extra $10 1/5
Every single time I open this app in San Francisco, it says every single place is in high demand, ya lol of them, because that is likely. And then it says you have to add an extra to your order, or they will just charge you the extra. Ummm what. And they said ‘10’ would be the added charge, but they tried to charge me ‘12’ This is the most ridiculous business model I have seen. This app will never make it if it continues like this with so many competitors in the city.
Rip off 1/5
They jack up the menu prices 20% above the true price. Then they charge their “service fee” while proclaiming free delivery. What chump is gonna use this dishonest scam company more than once?
Cant see participating restaurants 1/5
Cant see participating restaurants before even signing up. Like yea, heres all my info and you have like two restaurants around me
Not worth it 1/5
Ordered pizza and fries from their app. Only received fries. Kind of pointless order and they are taking forever to get back to me about refund. Unacceptable.
Good product; major flaw 3/5
I’ve been using this app for quite a while now, and although it’s very convenient and has great, high quality options, there are a couple things that I can’t stand. There have been countless late nights where I’ve ordered something on Caviar, and after waiting for 45 minutes, I’ll get a notification that my order has been canceled because the restaurant that I was ordering from is no longer available. It would be extremely helpful to have each restaurant’s hours posted somewhere that is easily seen by users. Also, this app is almost unusable after 10:30pm because almost all the restaurants are no longer available even when they haven’t actually closed yet and I can still order from them using other apps such as UberEats. Another small gripe is that the delivery time estimator is extremely off. Delivery times for each restaurant are usually at least 10 minutes underestimated and even after ordering delivery times change drastically, from 25-35 minutes to 45-55 minutes. Once the order has been picked up, it hilariously overestimates the time it will take to get to my location, often claiming that a two block distance will take 8 minutes to traverse. Not the biggest deal, I admit, but it can definitely be confusing when you first download the app. However, my overall Caviar experience has been a positive one and I truly appreciate the high quality of the restaurants provided. Keep up the good work and hopefully you guys will have some time to make these small changes that will have a huge effect on your users’ experiences.
I use plenty of food delivery options. Caviar is by far the worst deliveries consistently and worst customer service. Sometimes. You can’t even get ahold of anyone in customer service. It’s ridiculous. I don’t understand how they are so horrible.