I love the app! 5/5
They always notify me of great deals, and everything always fits perfectly!
Love it! 4/5
The app works amazing, the app has a theme and they stick with it and their appears to be no lag whatsoever. I have truly slept on this app and store!! He o my downside is that when I look at the shoes, they don’t let you look at the shoe in multiple perspectives, you only get two pictures. They also don’t have models wearing all the shoes so it can be hard to determine how they would fit on. Other than that, I love it and I check this app at least 2 times a week due to all their awesome deals!
I get kicked out of the app all the time, have to delete it constantly just to log into the account.
Crashes all the time! 1/5
Touch ID never worked but I still used this app because it was quicker and easier to use in my phone than the web page. But now it is literally impossible to use since it just simply crashes every time I try to log in!
Not the greatest 2/5
I got the app because there was free shipping, but when I used the code it did not go through and I ended up having to pay for it in the end. Also, customer service told me conflicting things about changing my order so that didn't help in getting my money back either. The use of it is also kind of confusing as I thought maybe there was a confirmation of the order before placing. Some pages also do not have "cancel" or "back" buttons so if you accidently click into something you have to close the app and reopen to go back to where you were. I would rather just go through the website.
Love the App 5/5
I shop on here all the time.
I love love lovvveeee this store! But what’s the point in having an app when you have to sign in every time? It gets really annoying, to the point that I’m deleting the app. It’s way easier to just go to their website.
Lisa Broadney 5/5
By Mz Hollywood
My bd is November 12/ looking for some thing nice I love you all
Gets worse with every update 1/5
Everytime I have an update I’m hoping that it will fix the previous problems, but always just creates more.
Touch ID login doesn’t work.
I used to be able to save to my wishlist but then that stopped, update didn’t fix anything, so nothing can be saved on my wishlist.
Now, every time I try to log into my account the app automatically crashes. I love this store but wish the app would work.
I wish to shop using the app.
Could be better! 2/5
Deletes my cart constantly. Doesn’t keep me logged in.
Crashes nonstop 1/5
Every time I attempt to log in it crashes. I have not managed to actually log in at all which is very annoying
This app is so bad. It always signs me out, it crashes and it won’t delete 2 coupons I put in over a year ago. Errors are constant. I really wish you guys would fix it.
For real? 2/5
This app is horrible. I have been logged out multiple times and it crashes constantly. I downloaded it to get the reduced shipping and it’s not even worth it.... Don’t download it. Waste of time.
Cannot log in 1/5
I have always used my app to order clothes and now I put in my password and it kicks me out of the app.
I tried changing the password online but it is still kicking me out.
I just had to go online and make the purchase.
Can’t use the app at all.
Too bad, I really liked having the app.
In desperate need of an overhaul! 1/5
The app looks nice, but that's all it has going for it. It crashes a lot. It signs me out constantly. It does not communicate with my account if I log in from my desktop. It definitely does not show all of the available products at any given time. I can't even check out! I can get all the way through a transaction right up until the very end, and there is no final "checkout" button? Take some cues from the F21 app. It is fully functional, not buggy, and it looks great - the way an app is supposed to be. I would definitely do more shopping with CR if I could use their app. I've tried many times to use it in the past several months and I have experienced the same problems every time. Is anyone working on this at all?
I don't know what has happened in the past month but the app no longer is working. I've tried deleting and re-downloading twice already. It opens up but when I put in for for my password, the app turns black screened and closes out. Please try and fix, this is my top favorite shopping store.
App always has problems 3/5
By Key disbelieve
Every time this app updates for bugs and stability improvements, it seems like nothing was ever fixed
So I love the music section of this app and I love the app as a whole!!!! But I actually work in one of the stores and I’m really hoping the like and dislike buttons are a contribution to the music that we play in all of our stores!!!!!!!!!! Love the app and love Charlotte Russe! -xoxo #lovecharlotte
Great store horrible app 1/5
I love shopping at Charlotte Russe but this app makes it a terrible experience. The app constantly glitches, crashes, makes me relog in, and loses my shopping bag.
Great Shopping Experience 5/5
I love shopping online at Charlotte Rousse, they have great deals everyday and the prices are affordable.
Great App 5/5
AWFUL APP 1/5
I used to love this store but now I'm getting super angry when trying to browse the app to buy anything. It deleted the items in my cart for 3 consecutive times in a row which is so stupid. Plus it doesn't let you check out no matter what you do. Won't be using it again! Such a waste of time !
Don't download it
PLEASE PLEASE fix this app ASAP!! This newest update is awful!! You can not favorite any product! You highlight as favorite and it removes it!
very confusing app. 1/5
the app is really confusing. it took me awhile to find how to track my order, thankfully i did eventually. i went to go buy 3 shirts that were ON SALE and then right when i ordered it the price literally went up... i was very angry. it's easier to just go to the store rather than shop online at this store because their app is very confusing and a waste of time to even use... best of luck to whoever is about to use this app.
Fix the app 1/5
App keeps crashing and the product descriptions are not detailed enough, especially for shoes (shoe height) description. Not good.
Horrible app to shop 1/5
You can't search anything! Example, type in a color and something completely off or "no results found". I haven't been able to sign into my account for over a year because of some lame update they did. Lame!
Idk what happened 1/5
By Ayana Ali
I downloaded the app but when I tried to open it and it would go immediately go straight to my home screen. Btw I have an iPhone 7+ which is in perfect condition.
Can't login because app doesn't allow Facebook login
I'd rather shop from the website... 2/5
The app isn't nearly as easy to navigate as the site, and there's nowhere to track your order on the app once you do order something.
Horrible! I had about 9 things in my cart. I pressed on my cart to look at what I had and some weird error message popped up and everything disappeared! It happened TWICE
i clicked ONE item to remove from my bag but it somehow moved everything, on top of that it's takes forever to load. they really need to improve this app just over all !
Good but could be better 😨😨😨 3/5
The 3 stars is because I like the app but it seems that when I either use it or don't click on it every day, it logs me out. That's frustrating when I'm in the store and need a coupon and sometimes have to do without because it takes to long to log me in.
A dream would be a virtual dressing room! To select an outfit/ pants or shirt and be able to have a picture of ourselves and try the outfit on! But I know that would be a long time coming!
Great app! 5/5
Super easy to navigate through to shop on this app. Well done CR!!
By Benjamin Brock
No reviews, no order history, not much of anything really. Terrible app & terrible retailer. Thanks for nothing CR.
I placed my order on the 25 of July and didn't get a confirmation email until the 1st of August , now my order won't be here for two more weeks. Never shopping on here again.
Please update! 1/5
This site crashes all the time and you can't page back. So when it crashes, you have to re-enter your search. Things never stay in my basket for long, which is annoying as well. I'm going to delete this app.
Showing clothing that isn't available 2/5
Everything I try to add to cart isn't available. Not sure why this isn't updated.
Constantly crashes 1/5
Keeps crashing 3/5
By Skull Trader
This app keeps crashing! Please fix it!
5 stars! 2/5
By ABC FONT!!!😎
Favorite clothing store!!! All sizes basically run the same so I always know my size when ordering stuff!!! Returning is super easy unlike some stores!! Always have cute and up to date clothes!!! 💗💗💗
Trying to figured out why the clothes on the app cost more then actual website.
DO NOT WASTE YOUR TIME OR MONEY. CUSTOMER SERVICE IS HORRIBLE STUPID! UNEDUCATED EMPLOYEES, RUDE TOTALLY INCOMPETENT! IF I HAD THE OPTION OF GIVING THIS COMPANY ZERO STAR I WOULD.
takes forever to load 2/5
Every time you open the app it loads for like 5 minutes before even getting to a menu. Love the store, the app is just slow
Easy to use, and makes online shopping a bit easier.
I love it 5/5
I love this app I could alwAys find better deal and more styles especially in the Large, XL sizes plus they have great exclusive app deals
App used to be decent, lately it's been unusually glitchy 2/5
Been using this app since it came out - it's been fine. The past couple of months though, it's been crashing and having issues at check out. For instance, I had a coupon code I used a couple months ago successfully, but the app won't let me remove it. Now I can't check out at all because it can't get past the "Invalid Coupon Code" error message. I also can't edit my credit card info. None of these errors are going away after restarting the app or my phone. Sigh. Something's up, please ramp up the debugging efforts.
I love this app! 5/5
This app makes shopping online at CR so much easier. All of the amazing sales and deals they do weekly are incredible and the fact that the app allows my touch lock to work makes for easier access when checking order status 😊
Crashes too much 1/5
The app is ALWAYS crashing and has caused me to not even make a purchase because it is so frustrating when you're trying to shop and lose your place. App needs a lot of improvement.
Great, but could use improvements. 3/5
The app is nicely designed and easy to use.
-One big issue is that it crashes often, making me loose my spot if I was looking at an item.
-When loading the wishlist, not all items saved will appear. Different wishlist items will appear different times I load the wishlist.
-Something weird is that when looking at photos of a product, the third picture is always blank. Some items do not even contain photos, or at least the photos do not show up, which is a bummer.
-It would also be easier for me to to find items that I'm interested in if I were able to filter out all of the plus sizes more easily.
-In the "My Bag" section, it would be very useful if there was an option to "Save for Later".
-A tab for tracking orders and purchases would be very useful as well.
Overall, it works well and it can be navigated with ease. With more improvements it could easily be 5 stars.
The format and design is heaven! Just one of my favorite mobile apps to shop on!