I think is awful that whenever there’s a sale on the app, like 70% off, shoes that were $20 BEFORE the offer become $40 just so the price wouldn’t go any lower than that. It’s such a fake publicity and I think that if you’re gonna be making sales at least be REAL about them, nothing good about this app or shopping online in it.
The app literally won’t even open and it bugs out my phone when I try to open it. Every other app works but this one. I’ve even tried deleting and re-downloading so yikes.
Layout and Functionality 1/5
when is this app going to be compatible with iPhone X!?!? it’s completely nonfunctional in every way and is very aggravating to maneuver around on the app. 🙄
What Even?! 1/5
This app has one thing that makes me happy to give it 1 star and not upset to give it 0. That is the design. The layout is beautiful. That is it. The functionality in the other hand is complete GARBAGE! Whoever made this app should be ashamed of themselves. If I made this app, I would take this and throw it right into a virtual landfill! It does not even deserve to be put in the virtual trash! It crashes hourly. Trying to complete orders is horrendous. Trying to complete surveys is just as much of a mess! Why are the product details meaningless? Why isn't the the fabric content listed?! That's more important than the sizing chart! Fabric content is essential to know because of: weather, skin sensitivity, determining size, quality (pilling, and fading likelihood, durability, longevity, synthetic vs natural), and fit (some fabrics just don't work well on certain body types, even if an item fits). Fix this app, the ESPECIALLY CHECKOUT section, and ADD FABRIC CONTENT TO the PRODUCT DESCRIPTION!
Love the app, design is cute and easy to search for items and connect to PayPal but app tends to crash or sign me out, needs some bug fixes but also love the exclusive app discounts and stuff!
the costumer service is not pleasing. I tried contacting them about my order being charged 2 times and they never contacted me back
Takes me an hour to do anything because the app is so ridiculously slow. None of my other apps are this slow.
Lots of bug 3/5
I love CR and I have shopped via the app before. It was a decent app but now it’s becoming bad. It crashes so many times within one use. Now, I can’t even log in. Please look into it.
Constant crashes. I open it up and the Charlotte Russe name pops up and it stays on that screen for about 15-20seconds and then force closes and goes to my home screen.
Needs an UPDATE 1/5
The idea behind the app is good, but it doesn't work. The app constantly freezes or closes completely. Lately I haven't even made it through the sign in page. I am constantly signed out. It's not fair that free shipping comes when you use the app if it's never working.
Fix it or delete it 1/5
CR is one of my favorite stores and the sales are great only if I go online to buy my items. This app is only good for showing items don’t try to purchase anything cause you will get kicked out if you are able to log in. Fix this or just let it go everybody can’t have an app for their brand
I can’t add things to my wishlist 3/5
I really want to save things for later but when I tap the heart on the item it takes me to the stores near me instead... I really want that to be fixed. Other than that the app works fine
Could be better 4/5
I spend way too much time on this app lol it's good or whatever but it does sign you out a lot
I love the app! 5/5
They always notify me of great deals, and everything always fits perfectly!
Deleting immediately. 1/5
Downloaded the app because I got an email saying that there was free shipping, no minimum, through the app. Well, maybe, but the app has only a small selection of what’s available through the site - it isn’t letting me access a lot of the stuff that shows up on the website, including the shoes I specifically wanted to order without the shipping. Deleting this right away.
I tried the app, but it doesn’t have options the website does. You can’t track an order. You can’t contact customer service. It’s easier just to log into their website. And you have more options for info. So, bye-bye app.
Won't let me order, keeps saying my address is incorrect 1/5
It says over and over that "apartment number is left blank or not in correct format" and it won't let me leave it blank, I can't order my clothes.
Satisfied customer 4/5
I’m happy with the ease of the app.... quick Apple pay checkout and I can quickly see what promotions are available.
Can’t login 1/5
I’ve signed up so many times it will never register it and it now I’ll never let me sign in I have NO IDEA what’s going with this app
Literally a pos 1/5
Doesn't work 90% of the time.
Redundant - Signing in twice 1/5
What’s the point of going through finger print access when you have to manually sign in to your account again after using your finger. Just to see purchase history.
Love it! 4/5
The app works amazing, the app has a theme and they stick with it and their appears to be no lag whatsoever. I have truly slept on this app and store!! He o my downside is that when I look at the shoes, they don’t let you look at the shoe in multiple perspectives, you only get two pictures. They also don’t have models wearing all the shoes so it can be hard to determine how they would fit on. Other than that, I love it and I check this app at least 2 times a week due to all their awesome deals!
I get kicked out of the app all the time, have to delete it constantly just to log into the account.
Crashes all the time! 1/5
Touch ID never worked but I still used this app because it was quicker and easier to use in my phone than the web page. But now it is literally impossible to use since it just simply crashes every time I try to log in!
Not the greatest 2/5
I got the app because there was free shipping, but when I used the code it did not go through and I ended up having to pay for it in the end. Also, customer service told me conflicting things about changing my order so that didn't help in getting my money back either. The use of it is also kind of confusing as I thought maybe there was a confirmation of the order before placing. Some pages also do not have "cancel" or "back" buttons so if you accidently click into something you have to close the app and reopen to go back to where you were. I would rather just go through the website.
Love the App 5/5
I shop on here all the time.
I love love lovvveeee this store! But what’s the point in having an app when you have to sign in every time? It gets really annoying, to the point that I’m deleting the app. It’s way easier to just go to their website.
Lisa Broadney 5/5
By Mz Hollywood
My bd is November 12/ looking for some thing nice I love you all
Gets worse with every update 1/5
Everytime I have an update I’m hoping that it will fix the previous problems, but always just creates more.
Touch ID login doesn’t work.
I used to be able to save to my wishlist but then that stopped, update didn’t fix anything, so nothing can be saved on my wishlist.
Now, every time I try to log into my account the app automatically crashes. I love this store but wish the app would work.
I wish to shop using the app.
Could be better! 2/5
Deletes my cart constantly. Doesn’t keep me logged in.
Crashes nonstop 1/5
Every time I attempt to log in it crashes. I have not managed to actually log in at all which is very annoying
This app is so bad. It always signs me out, it crashes and it won’t delete 2 coupons I put in over a year ago. Errors are constant. I really wish you guys would fix it.
For real? 2/5
This app is horrible. I have been logged out multiple times and it crashes constantly. I downloaded it to get the reduced shipping and it’s not even worth it.... Don’t download it. Waste of time.
Cannot log in 1/5
I have always used my app to order clothes and now I put in my password and it kicks me out of the app.
I tried changing the password online but it is still kicking me out.
I just had to go online and make the purchase.
Can’t use the app at all.
Too bad, I really liked having the app.
In desperate need of an overhaul! 1/5
The app looks nice, but that's all it has going for it. It crashes a lot. It signs me out constantly. It does not communicate with my account if I log in from my desktop. It definitely does not show all of the available products at any given time. I can't even check out! I can get all the way through a transaction right up until the very end, and there is no final "checkout" button? Take some cues from the F21 app. It is fully functional, not buggy, and it looks great - the way an app is supposed to be. I would definitely do more shopping with CR if I could use their app. I've tried many times to use it in the past several months and I have experienced the same problems every time. Is anyone working on this at all?
I don't know what has happened in the past month but the app no longer is working. I've tried deleting and re-downloading twice already. It opens up but when I put in for for my password, the app turns black screened and closes out. Please try and fix, this is my top favorite shopping store.
App always has problems 3/5
By Key disbelieve
Every time this app updates for bugs and stability improvements, it seems like nothing was ever fixed
So I love the music section of this app and I love the app as a whole!!!! But I actually work in one of the stores and I’m really hoping the like and dislike buttons are a contribution to the music that we play in all of our stores!!!!!!!!!! Love the app and love Charlotte Russe! -xoxo #lovecharlotte
Great store horrible app 1/5
I love shopping at Charlotte Russe but this app makes it a terrible experience. The app constantly glitches, crashes, makes me relog in, and loses my shopping bag.
Great Shopping Experience 5/5
I love shopping online at Charlotte Rousse, they have great deals everyday and the prices are affordable.
Great App 5/5
AWFUL APP 1/5
I used to love this store but now I'm getting super angry when trying to browse the app to buy anything. It deleted the items in my cart for 3 consecutive times in a row which is so stupid. Plus it doesn't let you check out no matter what you do. Won't be using it again! Such a waste of time !
Don't download it
PLEASE PLEASE fix this app ASAP!! This newest update is awful!! You can not favorite any product! You highlight as favorite and it removes it!
very confusing app. 1/5
the app is really confusing. it took me awhile to find how to track my order, thankfully i did eventually. i went to go buy 3 shirts that were ON SALE and then right when i ordered it the price literally went up... i was very angry. it's easier to just go to the store rather than shop online at this store because their app is very confusing and a waste of time to even use... best of luck to whoever is about to use this app.
Fix the app 1/5
App keeps crashing and the product descriptions are not detailed enough, especially for shoes (shoe height) description. Not good.
Horrible app to shop 1/5
You can't search anything! Example, type in a color and something completely off or "no results found". I haven't been able to sign into my account for over a year because of some lame update they did. Lame!
Idk what happened 1/5
By Ayana Ali
I downloaded the app but when I tried to open it and it would go immediately go straight to my home screen. Btw I have an iPhone 7+ which is in perfect condition.
Can't login because app doesn't allow Facebook login
I'd rather shop from the website... 2/5
The app isn't nearly as easy to navigate as the site, and there's nowhere to track your order on the app once you do order something.
Horrible! I had about 9 things in my cart. I pressed on my cart to look at what I had and some weird error message popped up and everything disappeared! It happened TWICE