Great Shopping Experience 5/5
I love shopping online at Charlotte Rousse, they have great deals everyday and the prices are affordable.
Great App 5/5
AWFUL APP 1/5
I used to love this store but now I'm getting super angry when trying to browse the app to buy anything. It deleted the items in my cart for 3 consecutive times in a row which is so stupid. Plus it doesn't let you check out no matter what you do. Won't be using it again! Such a waste of time !
Don't download it
PLEASE PLEASE fix this app ASAP!! This newest update is awful!! You can not favorite any product! You highlight as favorite and it removes it!
very confusing app. 1/5
the app is really confusing. it took me awhile to find how to track my order, thankfully i did eventually. i went to go buy 3 shirts that were ON SALE and then right when i ordered it the price literally went up... i was very angry. it's easier to just go to the store rather than shop online at this store because their app is very confusing and a waste of time to even use... best of luck to whoever is about to use this app.
Fix the app 1/5
App keeps crashing and the product descriptions are not detailed enough, especially for shoes (shoe height) description. Not good.
Horrible app to shop 1/5
You can't search anything! Example, type in a color and something completely off or "no results found". I haven't been able to sign into my account for over a year because of some lame update they did. Lame!
Idk what happened 1/5
By Ayana Ali
I downloaded the app but when I tried to open it and it would go immediately go straight to my home screen. Btw I have an iPhone 7+ which is in perfect condition.
Can't login because app doesn't allow Facebook login
I'd rather shop from the website... 2/5
The app isn't nearly as easy to navigate as the site, and there's nowhere to track your order on the app once you do order something.
Horrible! I had about 9 things in my cart. I pressed on my cart to look at what I had and some weird error message popped up and everything disappeared! It happened TWICE
i clicked ONE item to remove from my bag but it somehow moved everything, on top of that it's takes forever to load. they really need to improve this app just over all !
Good but could be better 😨😨😨 3/5
The 3 stars is because I like the app but it seems that when I either use it or don't click on it every day, it logs me out. That's frustrating when I'm in the store and need a coupon and sometimes have to do without because it takes to long to log me in.
A dream would be a virtual dressing room! To select an outfit/ pants or shirt and be able to have a picture of ourselves and try the outfit on! But I know that would be a long time coming!
Great app! 5/5
Super easy to navigate through to shop on this app. Well done CR!!
By Benjamin Brock
No reviews, no order history, not much of anything really. Terrible app & terrible retailer. Thanks for nothing CR.
I placed my order on the 25 of July and didn't get a confirmation email until the 1st of August , now my order won't be here for two more weeks. Never shopping on here again.
Please update! 1/5
This site crashes all the time and you can't page back. So when it crashes, you have to re-enter your search. Things never stay in my basket for long, which is annoying as well. I'm going to delete this app.
Showing clothing that isn't available 2/5
Everything I try to add to cart isn't available. Not sure why this isn't updated.
Constantly crashes 1/5
Can't save to wishlist 3/5
I keep trying to add things to my wishlist to compare things I want to buy, but it just fills in the heart red and then it undoes itself and it's not saved to my wishlist. Also, while scrolling the app crashes and I have to start my search again. Hoping it will be fixed soon
Keeps crashing 3/5
By Skull Trader
This app keeps crashing! Please fix it!
5 stars! 5/5
By ABC FONT!!!😎
Favorite clothing store!!! All sizes basically run the same so I always know my size when ordering stuff!!! Returning is super easy unlike some stores!! Always have cute and up to date clothes!!! 💗💗💗
Trying to figured out why the clothes on the app cost more then actual website.
DO NOT WASTE YOUR TIME OR MONEY. CUSTOMER SERVICE IS HORRIBLE STUPID! UNEDUCATED EMPLOYEES, RUDE TOTALLY INCOMPETENT! IF I HAD THE OPTION OF GIVING THIS COMPANY ZERO STAR I WOULD.
takes forever to load 2/5
Every time you open the app it loads for like 5 minutes before even getting to a menu. Love the store, the app is just slow
Easy to use, and makes online shopping a bit easier.
I love it 5/5
I love this app I could alwAys find better deal and more styles especially in the Large, XL sizes plus they have great exclusive app deals
App used to be decent, lately it's been unusually glitchy 2/5
Been using this app since it came out - it's been fine. The past couple of months though, it's been crashing and having issues at check out. For instance, I had a coupon code I used a couple months ago successfully, but the app won't let me remove it. Now I can't check out at all because it can't get past the "Invalid Coupon Code" error message. I also can't edit my credit card info. None of these errors are going away after restarting the app or my phone. Sigh. Something's up, please ramp up the debugging efforts.
I love this app! 5/5
This app makes shopping online at CR so much easier. All of the amazing sales and deals they do weekly are incredible and the fact that the app allows my touch lock to work makes for easier access when checking order status 😊
Crashes too much 1/5
The app is ALWAYS crashing and has caused me to not even make a purchase because it is so frustrating when you're trying to shop and lose your place. App needs a lot of improvement.
Great, but could use improvements. 3/5
The app is nicely designed and easy to use.
-One big issue is that it crashes often, making me loose my spot if I was looking at an item.
-When loading the wishlist, not all items saved will appear. Different wishlist items will appear different times I load the wishlist.
-Something weird is that when looking at photos of a product, the third picture is always blank. Some items do not even contain photos, or at least the photos do not show up, which is a bummer.
-It would also be easier for me to to find items that I'm interested in if I were able to filter out all of the plus sizes more easily.
-In the "My Bag" section, it would be very useful if there was an option to "Save for Later".
-A tab for tracking orders and purchases would be very useful as well.
Overall, it works well and it can be navigated with ease. With more improvements it could easily be 5 stars.
The format and design is heaven! Just one of my favorite mobile apps to shop on!
Poor programming 1/5
Can someone update the code on this app? Why do I have to log in every time I open it? Why do plus size items still show up after I filter out my size?! I love this company, and their products, but you must have toddlers programming this app. It's unbelievable. I know it's 2017 and everyone is body positive, but if I filter out my specific size, don't throw in plus size items just so you can attempt to make a sale. I'll be using forever21 from now on.
Some shoes runs small but !!!!! 1/5
Even tho it's not your fault that some shoes runs small ... they won't do anything for you. And TAKE MORE money from you! I bought a sandals online , just my size but they were actually small . So I called customer service they said they don't send back the product with the correct size BUT they will do a refund of the money: BUT guess what???? They take the shipping cost again from that money. Isn't it stupid?? You already pay for one shipping and it's not your fault that the brand of shoes runs small cause they website didn't say it! So you sent back the product and yeah!! They take the shipping again ! What??? So what's the point to send back the shoes ??? You not only lost the shoes also part of the money. I even called customer service to ask how the return works , before sending them back and they didn't say anything about it until I realized that amount of money they sent me back ! That's called " steal" . So disappointed
It was all fine and dandy 3/5
By Doty Blunts
Until today. The app is constantly crashes and requiring me to re login. It's ridiculous.
can not open！ 1/5
I don't know why，I can not open the APP.
Poor service and speed 1/5
By Disappointed by ms
Placed an order for $180 and card was charge immediately. Received an email two days later saying it was all cancelled due to an error on their part. To receive the order, they would have to charge card again BEFORE initial charge was returned to checking account and I would have to wait even longer to receive my order. Two days is far to long for an issue like this to arise during the week. Just disappointing over all.
Online Shopping 5/5
Love it !!!
Keeps closing 2/5
I love this app but it keeps glitching and closing out ..... this is the only app on my phone that does it so I know it's not my phone ..... I have an iPhone 6 Plus......
I love the music option! I love the music they play in store. It's also great since they have coupons sometimes that I can use in store when I'm paying!
Plz Fix Force close!!!😬 2/5
Love the app other than the part where it force closes on you every few min if you scroll too fast. This is very frustrating! Please, please fix this!
Force closes 2/5
I love your app and all the clothes you sell, but the app force closes itself every few minutes, which logs me out every single time, and I end up having to look through the same list 5+ times cause it'll close before I can get past it
FORCE CLOSE!!!! 1/5
I love all of the products and there are so many great deals but I can barely browse everything! It keeps crashing on me and force closing! PLEASE FIX!!!!!!
Hate the app 1/5
Force closes every few minutes!!! 1/5
By Whitley Jade
I agree with the other reviewers! Your app is preventing your customers from buying anything from you! In a 20 minute span, it force closed on me on my IPhone 6- not like I have an old pos phone- atleast 7 times. 6 times I had to go back in and filter what I was searching for, size, color, etc. and twice after the force close, my cart ended up with several less items in it than I had started with. Not sold out or anything, just kicked them out for no reason. It just closed on me for the 7th time, so now I'm calling it quits. Sale or not, no deal is worth going through this much hassle to get it. I know the measly $150 I was going to spend on your stuff is a drop in the bucket to a major company like you guys, but it seems a significant amount of people are having this issue that you don't care to fix, and if they all say "screw it" like I did, you're going to lose a lot more than $100.
Can't even finish my order 1/5
By Yeah, I'm mad.
Any time I get on this app it glitches so much that I can't even buy anything. THE APP IS PREVENTING ME FROM BUYING YOUR PRODUCT. I start loading up my cart and then BAM.. knocked out. Ridiculous.
Please fix 1/5
The app is ok, it still glitches. I received a gift card for xmas and decided to use it but when I click the checkout button and try to pay for my items I see that there is no option of payment for gift cards! What! How can an online shop not have a gift card paying option.
Love the Pool Party mix :) will be playing this weekend...
It irks me how frequently it crashes and how you have to log in every single time. The app is not good.
Great clothing, horrible app.