Counter intuitive 1/5
This app is so hard to use so counterintuitive Chase needs to get their act together and put out something better than this
Worst App! 1/5
After wasting 20 minutes trying to enter my password and user of the app kept saying error. Called customer support and they wanted my account information but nothing was established. App has a lot of bugs and customer service does not exist for this function. I will be using another pay app - instead of wasting my time with this one.
Very Buggy! 2/5
This seems so unlike Chase to me! This app won't let you out of setup screen for Touch ID.
I had to kill app to get it to let me out. I assume this is what other have complained about locking up. It may be Chase pushed their app development team for too quick a release or maybe they need some improvement in the team! Should not have been released like this!!!
Doesn’t work 1/5
Set up chase pay to take advantage of the Starbucks promo but it doesn’t work. Called customer service and they supposedly fixed it but it still doesn’t work. Big bank can’t afford to make an app that works.
Clearly improving 3/5
Currently have 1 notification that will not clear. Any tips?
Can not get in. 1/5
By Far d
Cant even get in the app, it says identification code has been sent to me. Where? Not on my phone nor my email. I am not going to spend 20+ mins on the phone with their customer care
Not ready for prime time 1/5
By never worked
Do not waste your time downloading. It doesn’t work. After 45 minutes with customer support, rep conceded that the app had problems. Save your time.
Couldn’t even process my enrollment, so what’s the reason for me to download the app?
Red Circle with a 1 1/5
I installed this to take advantage of a Starbucks offer and now the App shows that it needs attention and I can’t find anything that will remove the red dot.
I think I’ll just remove Chase Pay — don’t see a need for a buggy app.
Buggy, messy, stole $40 1/5
Due to a app glitch, it created a gift card for $40 but never gave me the gift card. Called a service rep who told me the money would come back in a day or two, three weeks and it hasn’t. What a mess!
I like WeChat pay or Alipay more than chase pay 3/5
Y no one make those app like alipay or wechat pay
Don't waste your time 1/5
I ordered my food and it said would be ready in 15-17 minutes. 20 minutes later I arrive and they haven't even received my order. Never using this app again. It's been 30 minutes and still no food.
The menus are garbage. The sides are hardly ever set up right. The app is garbage. The customer service is garbage. All of it.
I’ve tried this app 4 times now and only once has a restaurant actually received the order with no problem and didn’t look at me like I’m stupid, or didn’t make make late on my lunch and have to pay and wait AGAIN for the meal I ordered to begin with.
Don’t use - Doesn’t work 1/5
I used this to order carry out. Got confirmation email. Showed up, restaurant had no order, said they don’t work with Chase Pay. Called Chase Pay, they said order bounced back and restaurant doesn’t use them. Then why is the restaurant listed? Why did I get a confirmation email?
Not functional 1/5
Rather use Apple Pay as it makes for a quicker transaction
needs a ton of work! touch commands barely work, not easy to set up at all.
Doesn’t work 1/5
iPhone 6 w/iOS 11 can’t get past agreements
Not for me 1/5
I downloaded the app and immediately deleted it after reading other reviews. I may try again sometime, if I hear of improvements.
DO NOT DOWNLOAD 1/5
This app is terrible. They have not thought out proper functionality. To order food it takes FOREVER for your order to load and check out. Many of the items also on the menu are out of stock when the restaurant clearly has it in stock. I wasted over 20mins to order a simple cheeseburger.
Delete this app 1/5
Ordering never works for any business in Houston. I called chase support and they even know it doesn't work. Shameful and Embarrassing for a company like Chase to put out such a piece of garbage!
Gift card redemption not working since last update 1/5
This app used to be fine, but since the latest update I haven’t been able to redeem rewards, it freezes when you get to that screen.
POS (not point of sale though) 1/5
By Podcast consumer
I could not get it to accept using Touch ID check the box to accept terms and click Agree and nothing
Don’t Waste Your Time To Even Read This Review 1/5
The worst app ever. Doesn’t even work. Why release a product when you clearly are unsure of its operability?
By Daniel 18383
Ordered a pizza with toppings. Got a cheese pizza, merchant shows me recipient on their end with no toppings. So overpaid for a pizza I didn't want. Was offered a $5 promo to use this terrible app again. No thanks, I'll cut my losses.
Zip code only for search 1/5
The app force you to use zip code as the only search parameter, and there is no easier way to search such as by name. This makes it difficult to find an ideal restaurant. To make matters worse, there is no map view of the results, forcing you to just keep googling for exact locations.
Worst app ever! 1/5
Every time I open the app it crashed and froze and I had to reboot the entire phone. This happened at least six times.
As an enticement to download and use the app they offered a five dollar credit on a take-out order. Could not get it to work never got the incentive.
Not worthy of Chase bank, which I enjoy, but it's their responsibility to pay attention to the quality of things that they put their name on.
Freezing up 3/5
By awsome man 27
This app worked for many months but now it keeps freezing up and will not open, please fix this bug ASAP so I can go back to using this app.
Error on login. Wouldn't send confirm code. 1/5
By Regis Frey
Couldn't set it up. Unclear why would ever use over Apple Pay (this gives more data to stores and is clearly less well made).
Worst app I have downloaded 1/5
I only downloaded the app to claim a deal from my Chase Sapphire credit card, but the app doesn't work. I wasted a few hours. I work in Silicon Valley in tech and it's hard to imagine such a large, multi-billion dollar company messing up a product and launch so bad. I could've rolled this app out with a five man team. That's why Silicon Valley continues to take market share from old New York "institutions".
Free benefits from using app 5/5
I order my lunch for pickup using this app and I've already received free meals from it... awesome!
By Realtor Review
Failed to work when I needed to use it
Gives away too much information 1/5
By Syrup on Pancakes & Canadians
Signed up for this app because of the 10X Chase points offer at Walmart.com. At any online checkout I never give my acutal cell phone number to any retailer. However at checkout this stupid app hands over everything to Walmart. There is no way to remove your cell phone from the list of info that's given during a purchase transaction and there is no way to edit it either. Unacceptable.
Worst app / system ever 1/5
I tried to use Chase pay and it failed. That trigger a neverending loop of security alerts blocking my card and account. As soon as I finished talking to the Chase fraud team to clear my account, I literally got called back by Chase fraud saying my account was blocked again. What a nightmare!
Simple Chse payment app 5/5
It has all the basic functions including QR codes for check-out with any of your Chase account cards. However, it's missing a virtual debit card for online purchases, which isn't necessary I guess -- you can just use your regular card which has security features. It'd just be nice to have a virtual card for people not wanting to use their actual card numbers for online or telephone sales.
Worst Chase app. Not ready for prime time 2/5
By Cookies are epic1539
Spent over an hour on the phone with tech support to try to use this based on a promo email I received. App was always greed out. My other chase apps are great. This is complete junk. You would think for an important new product like this it would be tested better to avoid a horrendous user experience. Not likely to try again and will look to other products.
Absolutely awful. Don't bother downloading, won't work.
Too many problems 1/5
There's too many issues with the app and no real good reason to use it. You're better off sticking to Eat24.
ICan't do anything 1/5
There is text down the left hand side of my screen that is supposed to be at the top. It is chopped up and makes the entire app unintelligible. I used to use Chase pay to make personal payments to my girlfriend but I see no app interface for anything other than paying Starbucks and other retailers straight from my checking. No thank you i did not download the app for that. I downloaded for a Venmo-esque experience directly through chase accounts. Fix this please !
Doesn't work well 1/5
It's taken me 2 days just to be able to sign up and sign in. It always gives an error explanation. I haven't even used it and it's frustrating already. The regular chase app is slow as well. I hope they can fix these problems!
Too many glitches 1/5
App+CustSvc = 😢 1/5
By Jason S Woodrow
I can't say how bad this app is. Tried it on my account and my wife's; no luck. Customer service knew so little that I almost felt bad for them. Chase is huge, right? Why can't they make a simple and decent app?! Why can't they train their customer service how do something more useful than politely apologize for not doing something useful? Very, very disappointing.
Be patient 1/5
By Gary till
Talked to customer service after installing, uninstalling and reinstalling app multiple times for basically the same reasons everyone else has stated below.
I was told by their tech support that the app flat out doesn't work with iPhone 5, 6 and 7's, but their working on it.
Is it unacceptable? Yeah but there's nothing I/we can do but just be patient.
Tomorrow Pre-season football starts!!!
See I feel better already!!
Focus on Apple Pay 1/5
By Amazing free shooter
Walmart also tried this and failed miserably. Why not focus on Apple Pay or all the contactless payment methods. Scanning your phone through and app seems kinda outdated in a sense. And the whole order ahead of time, leave that to the restaurants to customize there own app, then we can pay with phones via Apple Pay or Google Wallet and so on.
TERRIBLE APP 1/5
Ordering ahead shouldn't be this complicated.
Read the reviews ! 1/5
Chase needs to respond to the poor reviews! So Bad!
Just launching & registering required terminating & restarting the app, which then was almost unusably scrambled. Won't use a banking app that can't even get a simple "accept terms & conditions" screen right.
I'm an app developer. This one obviously didn't even go thru testing.
Doesn't work at all 1/5
Cannot sign in! Most terrible app ever!
Total crap 1/5
By Priyanjan chaurasia
It never works. Always says "An error was occured while communicating with Chase. Please try again later" as you tap on "Pay" button.
Its doesnt deserve even one star. It never works for the purpose it is developed.
Downloaded to pay dog walker 1/5
This is the only electronic payment method my dog walker accepts... It's so bad I'm paying her cash that I'll now make a point to pull from an Ally account. Booo this app! 👎
Not ready... 1/5
I love chase! I have been a chase customer for many years but this app just isn't ready yet! It is far to hard to order food and pay for it using this app. With so many places having their own apps example Starbucks, this fails in comparison. I will delete for now until Chase makes the needed updates!