Zip code only for search 1/5
The app force you to use zip code as the only search parameter, and there is no easier way to search such as by name. This makes it difficult to find an ideal restaurant. To make matters worse, there is no map view of the results, forcing you to just keep googling for exact locations.
Worst app ever! 1/5
Every time I open the app it crashed and froze and I had to reboot the entire phone. This happened at least six times.
As an enticement to download and use the app they offered a five dollar credit on a take-out order. Could not get it to work never got the incentive.
Not worthy of Chase bank, which I enjoy, but it's their responsibility to pay attention to the quality of things that they put their name on.
Freezing up 3/5
By awsome man 27
This app worked for many months but now it keeps freezing up and will not open, please fix this bug ASAP so I can go back to using this app.
Error on login. Wouldn't send confirm code. 1/5
By Regis Frey
Couldn't set it up. Unclear why would ever use over Apple Pay (this gives more data to stores and is clearly less well made).
Worst app I have downloaded 1/5
I only downloaded the app to claim a deal from my Chase Sapphire credit card, but the app doesn't work. I wasted a few hours. I work in Silicon Valley in tech and it's hard to imagine such a large, multi-billion dollar company messing up a product and launch so bad. I could've rolled this app out with a five man team. That's why Silicon Valley continues to take market share from old New York "institutions".
Free benefits from using app 5/5
I order my lunch for pickup using this app and I've already received free meals from it... awesome!
By Realtor Review
Failed to work when I needed to use it
Gives away too much information 1/5
By Syrup on Pancakes & Canadians
Signed up for this app because of the 10X Chase points offer at Walmart.com. At any online checkout I never give my acutal cell phone number to any retailer. However at checkout this stupid app hands over everything to Walmart. There is no way to remove your cell phone from the list of info that's given during a purchase transaction and there is no way to edit it either. Unacceptable.
Worst app / system ever 1/5
I tried to use Chase pay and it failed. That trigger a neverending loop of security alerts blocking my card and account. As soon as I finished talking to the Chase fraud team to clear my account, I literally got called back by Chase fraud saying my account was blocked again. What a nightmare!
Simple Chse payment app 5/5
It has all the basic functions including QR codes for check-out with any of your Chase account cards. However, it's missing a virtual debit card for online purchases, which isn't necessary I guess -- you can just use your regular card which has security features. It'd just be nice to have a virtual card for people not wanting to use their actual card numbers for online or telephone sales.
Worst Chase app. Not ready for prime time 2/5
By Cookies are epic1539
Spent over an hour on the phone with tech support to try to use this based on a promo email I received. App was always greed out. My other chase apps are great. This is complete junk. You would think for an important new product like this it would be tested better to avoid a horrendous user experience. Not likely to try again and will look to other products.
Absolutely awful. Don't bother downloading, won't work.
Too many problems 1/5
There's too many issues with the app and no real good reason to use it. You're better off sticking to Eat24.
ICan't do anything 1/5
There is text down the left hand side of my screen that is supposed to be at the top. It is chopped up and makes the entire app unintelligible. I used to use Chase pay to make personal payments to my girlfriend but I see no app interface for anything other than paying Starbucks and other retailers straight from my checking. No thank you i did not download the app for that. I downloaded for a Venmo-esque experience directly through chase accounts. Fix this please !
Doesn't work well 1/5
It's taken me 2 days just to be able to sign up and sign in. It always gives an error explanation. I haven't even used it and it's frustrating already. The regular chase app is slow as well. I hope they can fix these problems!
Too many glitches 1/5
App+CustSvc = 😢 1/5
By Jason S Woodrow
I can't say how bad this app is. Tried it on my account and my wife's; no luck. Customer service knew so little that I almost felt bad for them. Chase is huge, right? Why can't they make a simple and decent app?! Why can't they train their customer service how do something more useful than politely apologize for not doing something useful? Very, very disappointing.
Be patient 1/5
By Gary till
Talked to customer service after installing, uninstalling and reinstalling app multiple times for basically the same reasons everyone else has stated below.
I was told by their tech support that the app flat out doesn't work with iPhone 5, 6 and 7's, but their working on it.
Is it unacceptable? Yeah but there's nothing I/we can do but just be patient.
Tomorrow Pre-season football starts!!!
See I feel better already!!
Focus on Apple Pay 1/5
By Amazing free shooter
Walmart also tried this and failed miserably. Why not focus on Apple Pay or all the contactless payment methods. Scanning your phone through and app seems kinda outdated in a sense. And the whole order ahead of time, leave that to the restaurants to customize there own app, then we can pay with phones via Apple Pay or Google Wallet and so on.
TERRIBLE APP 1/5
Ordering ahead shouldn't be this complicated.
Read the reviews ! 1/5
Chase needs to respond to the poor reviews! So Bad!
Just launching & registering required terminating & restarting the app, which then was almost unusably scrambled. Won't use a banking app that can't even get a simple "accept terms & conditions" screen right.
I'm an app developer. This one obviously didn't even go thru testing.
Doesn't work at all 1/5
Cannot sign in! Most terrible app ever!
Total crap 1/5
By Priyanjan chaurasia
It never works. Always says "An error was occured while communicating with Chase. Please try again later" as you tap on "Pay" button.
Its doesnt deserve even one star. It never works for the purpose it is developed.
Downloaded to pay dog walker 1/5
This is the only electronic payment method my dog walker accepts... It's so bad I'm paying her cash that I'll now make a point to pull from an Ally account. Booo this app! 👎
Not ready... 1/5
I love chase! I have been a chase customer for many years but this app just isn't ready yet! It is far to hard to order food and pay for it using this app. With so many places having their own apps example Starbucks, this fails in comparison. I will delete for now until Chase makes the needed updates!
Can't get past Touch ID agreement 1/5
This app locked up on me every step during installation. I can't get past the Touch ID page at all so I can't use the app. Surprised a big company like Chase has released such a buggy app.
What song is this 3/5
What's the name of the song in the app
Too glitchy and not worth the trouble 1/5
I tried to do the online ordering and got a different total every time I tried to redo it. It also doesn't give anywhere to enter restaurant online coupons. I gave up, not worth the $5 Chase was going to give me.
Worst app from Chase 1/5
I started using this app as they were giving a free 5$ bill. I have ordered a meal from a restaurant and it said, my order will be ready in 12-14 minutes. I went to the restaurant after 15 minutes. To my surprise, the employees told me that restaurant will not accept chase pay. I told them and showed them that I have already paid for the item. Then she calls on the manager, she said I have to cook the order now and it will take 20 minutes. I had to say no, because I have something else to take care of. I went with my gf and this happened. I took out a quick snack from my backpack in the meantime, but had to stay hungry for 4 hours because of Chase pay. I am never going to use it again. There is no customer care, I have waited for 45 mins for chase pay agent to pick up my call and no one answered.
Can't even set it up. 1/5
Too many glitches can't even set it up. Chases regular app is great, this app is garbage.
App is not ready 2/5
Seems that ordering is so much more difficult than it should be. A couple months ago I was able to successfully order from Subway however it took nearly 40 minutes for them to receive me order. Luckily they were kind enough to make it for me when I showed them my confirmation. I've tried to order Bdubs and I've had no luck not only is it slow but order doesn't go through, for some reason I was charged. I hope this transaction goes away. App is not ready Chase teams needs to put more effort into this. The money they spent one the commercial with Serena Williams and Steph Curry advertising Chase pay would have been better spent on development.
Just terrible 1/5
WOW this app is so bad. When it comes to food ordering, it's legit the worst thing. I decided to order food through this app because I got a $5 promo. The app said my food would be ready in about 25 minutes so I left my job and waited outside of the restaurant until 25 minutes had passed. When I went inside the woman told me that their menu was outdated and my item was not available so they canceled my order. Well, no one bothered to notify me because I waited for 25 minutes thinking my order was being made. I missed out on my lunch break for nothing when I could have just purchased lunch somewhere else. I decided to give it another go and ordered from a place where I knew the menu wouldn't have changed and all the app said was that my order was received. I waited 20 minutes and decided to call the restaurant and they told me my order was ready 10 minutes ago. Chase needs to seriously update this app so people know when to expect their order accurately AND work with their partners to make sure if something is wrong, the member is notified. Not to mention, the process of ordering something is not easy. App takes too long to load, it doesn't allow you to add to cart if you haven't selected everything, I could go on and on.
Awesome app - convenient 5/5
Awesome app - convenient
Unable to login 1/5
Even though after entering the verification code and password it doesn't allow me to login.
Warning! Restaurant won't get your order! 1/5
I wish I would have read the reviews before being suckered in with Chase Pay's $5 off coupon to order food through this app. Everything seemed to go through fine with my order, but THE RESTAURANT DIDN'T GET IT! Kind of a problem when I have a 30 minute lunch break and had to drive there to pick it up, so no lunch for me today. I called Chase to report this issue, and they just couldn't imagine what the problem was. I was transferred twice, and in the end, given a phone number to call to dispute the charge on my Chase credit card. Seriously, don't waste your time.
What the!!!!!!!! 1/5
It was not worked!!!!!!
Terrible terrible terrible!!
I will naver naver use this app
Never download this app anybody
Don't do it. 1/5
By Cassondra G.
The restaurant never received my order from Chase Pay. Thankfully, I had a vague receipt that the restaurant could use.
This app needs a lot of fix 1/5
I wish I can post a picture of the app on my iPhone 7 plus. It left a partial of of the agreement page on the app. It just stuck there. This is the first page I may see and you screw that up.
Straight trash! 1/5
By FrostyTHesnOwman 23
"$5 offer for your first food order". Can't even use it because the app fails to actually succeed in finishing the transaction. Didn't even get to use the offer. This was a waste of time. Not worth it. Just use Apple Pay to transact instead of this app which only limits you to using your chase card Anyway
Works Eventually 2/5
Had to go to chase support and answer a million questions and enter codes that didn't work. Eventually I entered the code in the section that asked for a password and was finally able to get in. The next failure was trying to get the fingerprint to work. I gave up on that when the accept button wouldn't work. I just turned the feature on in settings and now it all works as it should. Chase tech support doesn't have a clue how to deal with this app. When things didn't work the best she could come up with was my internet connection could be bad.
Zero Stars 1/5
By The Real Huber
Garbage. Can't get past the term acknowledgement page. Click YES and nothing.
Don't bother downloading 1/5
Doesn't work. Got a message saying "You need to create new login to use Chase Pay, call customer service". Customer service says use your regular account login. Then after several explanations she finally says our app doesn't work on weekends because of upgrades over the weekends. Try using it on weekdays
Can't sign in 1/5
I just get a spinner and under it a message to call Chase for a code.
This app is make mean me worry about letting Chase even store my money. 1/5
The app would not let me finish registration after many attempts. I am not going to call a call center in India to help get it straightened out. It really makes me wonder if Chase is the best place to be storing my money if they would release an app like this in such a horrible form. This is really a stain on an otherwise OK financial institution.
Can't even setup. 1/5
Tried to set up my account. App kept freezing, and the pages didn't load correctly. Text went down the side of each screen in a column instead of paragraph form. Hope they fix it, because it could be cool and useful... Awful as-is.
Like a wet fart passing slowly through an onion 1/5
By Syd Barrett Forever!
This app looks like the kind of app you'd get if a blind guy described a pay app was to a deaf guy over the phone and had him try to build it out of paper clips on a 90s Nokia. I mean, he'll try but everyone's just gonna get frustrated
Whoever you paid to design this app Chase, you need to dispute those charges (hopefully they've already been posted other wise you'll have to call back sir)! Good luck on customer service Chase unless you are fluent in whatever language they speak at the 3rd world call center you are farming out work to
You guys are literally giving food away at this point and you can't get anyone to use this hot pile of app
Good thing there aren't any competitors in this space.... oh wait!!!
ZERO STARS 1/5
Great concept, but doesn't work. App has issue after issue and when you call customer services they don't even know what ChasePay is...
Love everything about banking with Chase, but ChasePay is the biggest flop.
Don't waste your time.
Does not work 1/5
By Paul Stablein
I've tried it, but the start up screen simply transfers me to the website. I have uninstalled and re-installed it. Same thing. Why put something on the market and advertise it when it does not function with the latest version of iOS?
Do not waste your time 1/5
Most useless and disappointing App on the PLANET!