It has glitches 3/5
There are some times where the app says it is having difficulty check back. That’s really bad when you are trying to use your treat and it expires that same day. It’s very bothersome when it is working when you place your order in the drive thru and by the time you get to the window you can’t access the treat and you don’t have any money.
Also, it would be very helpful to be able to use more than one treat for the mobile ordering.
An I won’t mention the long wait for mobile ordering or when both ordering parking spaces are full and the employees say they didn’t see you. Um duh you have a vehicle description also if someone had stepped outside maybe I could have flagged them down.
Great Service 5/5
There was a long line when I entered, so I pulled out the app and was able to skip the line! Love it!
I pretty much love it. 4/5
I like this app, but would like to see the option of using Paypal or Applepay to add funds and also, a history of purchases would also be nice.
Bad support for iPhone X 1/5
After you place an order and it goes to the animation screen if you exit the app the animations stop and you do not receive anymore updates such as they are bringing out your order.
The treat is a lie 1/5
I'll get my treat circle 75% full, scan my app on the $30 order and then the circle goes back to empty. I'll get emails saying to open my app for a free treat but then there's nothing there. The treat is a lie.
Terrible Curbside Service 1/5
I waited in my car in the designated spot for curbside pickup. I've used this service several times at other locations. After waiting for approximately 10-15 minutes, I called the store. I was unable to reach anyone so I left a message. I waited 2 minutes more and my order was still not delivered. I reluctantly left my two toddlers in our car alone so I could enter the store. My order was sitting on the counter surrounded by six employees. I could not address this with a manager as my children were alone in the car. When I got my food out in the car it was cold and the ice in my drink had melted. I again attempted to call the store and speak to a manager and AGAIN had to leave a message. I am extremely dissatisfied with my experience this evening. I normally go to the University Commons location but I wanted to try this location since it's reopening. I wish I'd gone to my regular location. This was awful.
Love this! 5/5
My children do gymnastics down the street on Mondays and Wednesdays. I LOVE being able to submit an order while watching them then pick it up on the way home. The app makes the little things like customizing your order (pickles or no/sauce preferences/lite/extra/no ice) extremely easy. Best of all, when you walk in and the associate takes the time to review your order rather than having to wait until you get home and hope it's correct, that's just the icing on the cake. Industry leading tech that makes my life easier at least once weekly. Thank you!
App review 5/5
By Gets It Dunn
Ordered at wrong location, app should recognize where you are to the nearest store not necessarily where you ordered last and normally doesn't charge you until you arrive within range of the store. Used curbside service for the first time. Wow, I wish every CFA had that service.
Idea is great, execution is not 2/5
By House shopper
I have tried using the app multiple times in hopes of a better experience but it’s the same every time and at different locations. After I order, I click the button to let them know I’ve arrived when I get into the parking lot. Unfortunately the store won’t actually start the order until I go in and alert an employee that I’ve arrived. What’s the point then? It’s just as fast to order at the counter or in the drive thru! I don’t see the purpose of the app until I can literally walk in, grab my order and go.
Every time i get chick fil a it is delicious and i get my food fast. Like literally all the time, i go there multiple times a week and i understand that this is probably going to be how i die but i seriously cannot help it chick fil a is so good. And now there’s an app to make it easier yes lord. Like I’m literally not able to save money to have kids because i have so much chick fil a I’m not fat either i guess that’s why i can’t stop chick fil a is delicious thank you
Game changer for moms 5/5
This app is awesome. As a mom of a young child, I like getting food as quick as possible. To be able to order my food before I even get the baby in the car and then know I will have my food as soon as I get to the restaurant is a game changer. I do the curb side so that I don't have to get my baby out of the car or wait in a drive thru line (which is quick, but curb side seems quicker to me because our CFA is always insanely crowded). It's also easier when you have someone who can't decide what they want. We aren't just waiting for them to decide what they want and holding everyone else up. All of my mom friends use this app and love it. Thanks for making it easier on us, CFA!!!
By Captain Johnny
This app is a joke, there is no point of mobile ordering if I have to wait when I get to a location. Every single time I mobile order something is always messed up with my order. This has happened at multiple locations and on numerous occasions. Plus every single time I order they say that the order is ready but it never is. Fix this app...
App works great! 5/5
App works great. On some of the menu items the nutritional information is not filled out. But you can always use the website if you really needed the nutritional information. I love the app and use it often like at least once a week. Some of the items are listed as lunch items like apple sauce so when you order them at breakfast it says it will be 10-15 minutes. Really very minor issue with the app.
Awesome experience!!! 5/5
My order was ready within 5 minutes of my "I'm here" text. The food was fresh and hot! Service was great as usual. Very pleased.
Plastic tie in sandwich 2/5
By Faye Hester
We eat here all the time and usually have great service, but not today. I am very disappointed that not only did I find a plastic bread tie in my sandwich, my daughter was told by Kristina (assistant manager, maybe) that they do not use those ties. We were not looking for free food, but thought they would want to know. Very disappointed with her response and I do not feel like someone in her position should have been that rude. I will not eat here when I see her working, very unprofessional!
They say they will bring it to you--once you go into the store and then you're still in traffic banked up 20 minutes around the place! Crazy!
Nice revamp, lost favorites 4/5
While the new app looks nice, it dropped favorites between upgrades. Would have been 5/5 otherwise.
I LOVEEEEE THIS APP!! I got free food before I even started ordering and I get free food every now and then. My order is always right! They follow the special instructions. I think the special instructions section should be longer so they can see what I really need to say.
Broken Hungry Heart 2/5
ChickFilA usually does a great job with providing both great customer service & exceptional food. Even this location has provided me with great experiences. However, today was a let down. I wasn't greeted nor acknowledged by anyone upon entering the restaurant or while standing under the mobile order sign. Even the a man, who looked to be the manager never said anything. He looked at me a few times but never said anything. I was standing under the sign for about 5 minutes before a gentleman who was helping outside in the drive thru came in & assisted me. My food was just ok. My hash browns tasted like grease..as if they had been sitting at the bottom of the pile for a while. Yeah, I wasn't happy. Broke my hungry heart.
The only way to Chick Fil A 5/5
Seriously though, you can order ahead, skip the drive thru line and have your order delivered to you curbside. It’s be only way to do it during peak hours.
Love the easy connection to Apple Pay to recharge your balance!
Can't express how wonderful this app is 3/5
Love love love this app. I have only used it at one location. Brainard Chattanooga Tn., but I use it often. I don't have my car with me at work so I walk over there and it's so convenient to just walk in skip the lines and get my food so I still have time to walk back and eat it. Everyone at this location is outstanding on customer service. Chick-Fil-A knows how to do food and service and now it obvious they definitely know how to do apps.
Sherry A Ebersole
I hade to give them 3 stars this time. I still think the people in this (Brainard) chick fi-lay are awesome but I think the person baging the food is rushed too much now. My orders lately have been wrong and they used to be spot on. Just little things wrong but since I still walk over it’s disappointing to get part way back and realize you don’t have something you wanted with it like a side of pickles. Also since a lot more people know about the app there is a longer wait. I think management or owner needs at least a couple more employees now to keep the app orders spot on and I will give the 5 stars again
Free Food! 5/5
By Cozzie's Mom
I’m amazed at all the free food I get with this app! I’ve earned so much already...sandwiches (breakfast and lunch/dinner), sweets, sides, salads. I wish all apps would reward you like this one. And it’s great food!
I love it 5/5
I love it I love it I love it
Did not get what I ordered 1/5
Got something completely different from the item I ordered, they left off the egg white and replaced the grilled chicken with fried
Best app ever!! 5/5
Works consistently and is super easy to use! One more reason to love Chick-fil-A!
NO MISTAKES 5/5
By App lover x2
You guys are soooo nice and you never make mistakes
Parking issue 1/5
By Jarrud & Hannah165
The disabled parking spaces have been blocked each time we have been here. We need to use it and end up waiting to park and then again to leave the space.
Jarrud & Hannah165
We scream for chicken!
It's the best & great deals !' 5/5
By Lady Jane VQ
I heard everyone talking about the Chick-Fil-A card but wasn't sure I wanted one, until I desided to but one for myself & gifts to some of the family ..
Sure it has its ups & downs but what doesn't I mean I have problems getting on - getting it to work for me one way of another I get it done ..
The best part are the FREE items that I have rec'd- a girl Friend told me back in Aug. 2017 so far she has rec'd over $30.00 in free food
Now tell me someplace that can get you that much of a deal ??!!
So I'm waiting- well I know one person ME - at Chick-Fil-A ..
Gotha !! Thank you CFA !!
The app is a great idea but the curbside pick up is a joke. Every time I go there the curbside parking spot is always taken so I have to park somewhere else and then I go inside to get my order. My order is never ready when I get there.
Where’s the menu? 1/5
All I want to do is see the menu quickly so I can get the nutrition value. Before the”huge improvements” this was a feature that worked great. Changing, moving, taking away, or adding another step is not an improvement. Like using jam instead of jelly now, getting rid of the spicy chicken biscuit and the chicken salad sandwich, but improving the menu with Kale (an abomination of our society by selling garnish as food) Chick fil a is like some weird restaurant they have up north or in California. Every “improvement” is another cringeworthy experience resulting in mediocrity. And isn’t it time for the Candy Cane milk shakes? All of this rage started because I wanted to see the calorie content of your biscuits and gravy which you probably got rid of too.
They turned out to be great 4/5
When I first called to order, the young woman who answered the phone told me about the app. I had not eaten at chick-fila in 17years. The app is terrific , but when I used it the first time I mistakenly ordered a fruit cup instead of fries, when my 12 year old daughter returned to the car, we realized the mistake and went in to exchanged , a very young assistant manager refused the exchange citing safety regulations and charged me for fries . I started not to ever return, but my daughter asked me to return once more after school . I did and told another assistant manager my displeasure with my previous visit,she apologized and made it right on a return visit. The main manager ( not sure if he is the general manager ) there is very friendly and they are efficient and I have had a great experience ever since .
ChickFil a 5/5
By Twitter is gay!
This joint is like that , food is never cold and you always get a good amount of sauce 💯
Placed an order in the app. 1/5
Placed an order in the app (road trip). They forgot two child juices (part of the meal) and they also forgot the pepitas and tortilla strips that come with the southwest spicy chicken salad :/
Great looking app. 4/5
Great look app. Didn’t finish order because the app does not support Apple Pay. Please add Apple Pay support!
No curbside! 2/5
I choose curbside on the app...after I placed my order, chose my car type and color, it stated that it was ready...no one never came out...after waiting for a while, I went in side the restaurant. My food was just sitting there, I then let them know that I was getting it. The MANAGER stated "ok"...not "oh, I apologize" "my pleasure" or anything. I love Chick-fil-A and have always been treated and greeted nicely. I was stocked!
First time using mobile app order 2/5
I followed the directions and stood under the pick up order sign at the counter and not one person acknowledged me or even made eye contact. After 10 minutes, I said 'excuse me' twice and then was able to get my order. Not impressed.
Makes life easy 5/5
Love the app. Makes ordering so easy. Except it doesn't have cheese sauce on the app menu. I love the cheese sauce
Second class citizen. 2/5
The Downey location makes mobile customers feel like second-class citizens. They make me feel like I am bothering them when I ask about my order. Especially Carlos.
great place 5/5
I love chick fil a they really have their lines down and can get you in and out quickly, but they must train associates to be not so forthcoming with extra sauce, i know it sounds silly but if i ask for sauce at the menu ordering and at the window i only end up with 2 sauces. y'all know how good every single sauce is so share the love more.
Great app 5/5
By Rib Licker
Thanks for the iPhone X support.
They do pretty good, except with instructions 3/5
I’ve enjoyed the app - earning treats is awesome. I’ve only ever had one problem but it’s repetitive enough to knock a couple of stars off my rating.
My family special orders items frequently so we were thrilled to see the “special instructions” section. For some reason they never follow the special instructions. After finding parking and wading through the line to “quickly” get my order it’s frustrating that EVERY TIME the special instructions are missed. Now we have to stand and watch regular walk-up orders be completed before our mobile order is corrected.
This has happens at least 5 times. I’ve spoken with the manager and the GM about what to put to get the directions followed but...nope...it keeps happening. Apologies worked the first few times but now I’m hoping this review does something. Maybe a manual acknowledgment or something when special instructions are on mobile orders. I don’t know but it’s beyond frustrating from such a customer-oriented company.
Literally the most convenient app ever
By Realmente muy útil
Fácil seguro y rápido .
Poor Mobile Order Service 1/5
The Union Avenue store in Memphis doesn't seem to work understand that placing a mobile means a lesser wait time. I could have stayed in the comfort of my car and received my order in the same amount of time.
Mobile app issue at store 1/5
By Chkn eater
I placed a mobile order selecting an additional item from my treat list to redeem at the store. When I got there I was charged for all items including the great list item I was attempting to redeem. It stayed in my list. A little disappointing but further aggravating when I never received any mobile order Monday gift. Mgr was friendly as usual. Still love the food and the service but the app fails me at least once every 4 times it is used.
Great app 5/5
Fast app and the people inside are fast also. It works great.
Great app 5/5
By tyler's proud mommy
I use this app all the time, but sometimes forget to show the app to the cashier when ordering. It would be really cool if there was a way to input a receipt after the fact so it could capture my visit. I’ve done this at least 5 times and would love a solution! Besides that, fantastic app!
AWESOME APP 5/5
Literally the line at the drive thru was sooo backed up and so was the line on the inside as this was lunch rush. I ordered from the app and my order was ready in 2 minutes by the time i arrived i walked in and they handed me my order 😁☺️ 5 stars for sure and def how i will order from now on!
I have recently discovered this app and love it! So convenient. My order is always right. The only negative thing I can say about it is I wish all Chick-fil-a's had curbside service. Don't like having to go inside the store to get my order. The one in Cedar Park has curbside and it is so nice to just be able to pull up, get your order and go. Other than that I love it!