Best Serving Experiences, Ever !!! 5/5
The staff is always fast and friendly. My order is never wrong, and they make sure that you are satisfied with the service and your order before you leave the line. I'm always getting free stuff in the app as a courtesy for being a loyal customer.
Awesome App 5/5
I love that Chick-fil-A has added a curbside option. I have used it twice now and the app is super easy to use. My food was ready and delivered shortly after arriving. Thanks Chick-fil-A:)
App makes it easy
Not a finished product 1/5
Incredibly buggy: crashes, nonresponsive buttons, logout, payment failures, persistent GPS when closed, battery drain, nonsensical UI. Unsure why non of this is being fixed even though stores are heavily promoting this app.
What a Great Idea! 5/5
I love using this app. My location is ALWAYS sooo busy, but since I consistently order through the app, I'm in and out in no time. And that's not even the best part - it's the rewards. :). The combination of excellent service and super cool rewards keep me coming back for more.
Very helpful 5/5
By Masha (Mary)
Gives free food after a certain amount of points are earned. Roadside delivery is nice.
Great for office/work orders 5/5
We use the App to put in our work orders and we don't have to mess our lunch hour in line! Fast service and app is easy to use 👍🏻❤️
Slow service 2/5
Ordering through the app was no faster than standing in line.
Closing hour visit 3/5
I had subpar service, the high schooler who went to check my order joined another to talk to what looked like a manager of sorts who started video taping the manager on shift while I sat for what seemed like too long waiting on just a large fry and a frosted lemonade. Only 3 of the 5 were seeming to be doing work not including the manager. I understand highs schoolers ready to be off work, but I was disappointed in the leadership.
Great app 5/5
The app makes it so easy to order and pick up my food. Bypass the line of at least 20 people they got my food quickly.
Fantastic! ... Kind of. 4/5
This app is so convenient. It saves me a good chunk of time any time I order because my local CFA is almost always full. The ordering experience, however, falls short.
I'm not talking about a bad design of the app itself. The design is actually really good. Unfortunately, the checkout system is buggy. I had two cards saved and the wrong card was charged for one of my orders. On another occasion, I had chosen curbside delivery but the app automatically changed it to pick-up.
Aside from these minor gripes, the app truly is remarkable. Its location tracking helps you locate nearby restaurants so you can get a quick CFA fix and the Wallet pass makes it a breeze to redeem the treats you earn by using the app. All in all, this app is one good step toward better service.
Wasn't that great. 3/5
I could have gone through the drive-thru faster meh..
First timer 5/5
This was so incredibly easy, and quick! I'll definitely use this again!
Wheaton and Lombard stores 5/5
By 2017 new start
These 2 stores are always very friendly and courteous. Service is always prompt and the stores are well kept and clean.
Great service!! As always!!! 5/5
Normal is excellent!
Doesn't work 1/5
Can never use the app bc it doesn't work.
Only way to order! 5/5
Seriously I don't know why people don't use the app, it's so much faster! I love the perks of using it as well!
Where have you been all my life? 5/5
So easy to use and super handy during peak times. A+
Super fast 5/5
First time using curbside & my order was out in 60 seconds... amazing ... hooked👍
THANK YOU FOR THIS AWESOME APP AND CURBSIDE DELIVERY!!! 5/5
THANK YOU FOR THIS AWESOME APP AND CURBSIDE DELIVERY!!!
Get in, get out! 😍 5/5
Love how prompt they were with my food! As soon as I pulled up they were walking out with my order. This is great because I only have a thirty minute break.
I love the Chick-fil-A app. I don't have to wait long. And service is very friendly. Keeps me coming back!!
Making great service even better 5/5
This app is not used enough by guests. I use this and get my food within a minute or two almost every time.
Pretty Good App 5/5
At first it was difficult to use. But once I got the hang of it I use it almost every time I go to CFA. 👍🏻
P.S. LOVE that they still have the regular spicy sandwich as an option on there.
SLOW SLOW SLOW Times that 2 people were standing around while the person running curiosity was obviously flustered I was asked twice with my order name was under yet failed to get it in a timely manner very disappointed today
Again & again 1/5
Every time I order online I just go there pick up & there's always something missing on my order. You guys are taking my money
Awesome!!! Fast and On points with every order.
Still poor 1/5
Still requires you to create an account. I hate that. Can't pay directly with Pay - instead you have to buy a gift card using Pay and then pay for the order using the gift card.
Also - during non-busy times make sure to tap "I'm here" a few minutes before you actually arrive - because they don't start making it until you tap the "I'm here" - so if there is no line inside you'll end up waiting longer than if you had just ordered inside...
That was fast! This was my first time trying the app and believe me, I will do it again! Fast and friendly service!!!
Love Chick-fil-A 5/5
Just when you think Chick-fil-A could not get any better, they come out with an app for faster, more convenient service! Way to go! The busy people appreciate you!!!
Heaven in an app 5/5
The app is the greatest thing ever.
Total Bait and Switch 1/5
I love Chickfila and their food, but this app has been a bait and switch. When I order at the counter and scan, none of my "previous orders" ever show up or go towards any kind or reward like the people at the register say. Plus when treats get loaded for other things, they are only on there for a few days and then they are gone. I like Chickfila, but it's not the healthiest so I don't intend to eat it twice in one week just for free food. This whole Chickfila One program and app needs revamping. Please don't start taking your customer loyalty for granted.
Rewards fail 1/5
I've gone to Chick-fil-A 3 times in the recent past and not had my rewards bar for my treats move AT ALL. It's been over 72 hours since the last time I went and still no change. This has occurred multiple times in the past for me, and it sure seems like CFA is trying to cheat you out of free food. As a frequent customer, I am extremely disappointed and it honestly makes me less likely to go back to Chick-fil-A.
I've never had an issue with the Chick-fil-A locations & using this app makes the transaction process so much simpler. Never have to pay with cash nor hand someone my credit/debit card for my purchases. Easy to use and loving each new update.
Would like to see integrated:
* Ability to add more than 1 Calendar Card added to the account.
* Ability to add receipts for rewards not applied
* Calendar card & Treat barcode work in tandem so cashiers would not have to scan twice.
By zeik one
Great service, like the new renovation
Very good! 5/5
This is the first time using the app to order and it is very convenient.
Took longer than if I would have ordered upon arrival 3/5
App was easy to use but it took longer to get food. I clicked I am here before I got to restaurant and went in, used restroom and still had to wait for food. No one in line drive thru wasn't too crazy. I will try using it again in case it was one off though
Slow service and messed up order.
Super easy 4/5
Was surprised at how usable this app was. I wish other app builders were this aware of usability. Another Chick-fil-A win!
Fastest service 5/5
This was the fastest that I have ever gotten my curbside meal. Thank you. Chic fil a is awesome
App is Awesome! 5/5
Used the app to order food for the first time. Pretty neat! Paid for it also through the app. Clicked "I'm here" when I got there and food was ready when I went in. Fast and the employees are so courteous! AWESOME!
Good service but...., 3/5
We used the app for the first time. The service was good and the app worked well. However, we did not receive exactly what we ordered. We did not get mayonnaise in the bag and we only got one order of extra pickles when we ordered two. We ordered unsweet tea and received sweet tea. We will try it again. Hopefully they will get it right the next time
By Chuck 33567
Salad condiments missing.
Love the app
Convenient and the rewards 5/5
Very convenient didn't have any issues with internet connections. Loving all rewards....
Ordering on the app 1/5
Should have been faster , but people after us got their orders faster.
Please add dine in option! 4/5
This app would be perfect if it would just add a third option to dine in. Nothing beats walking in knowing your order has already been placed and you can just wait for it instead of waiting in line to order.
Check your order! 1/5
Ordered 4 medium fries, only received 1 order. Very poor accountability!
Phenomenally Convenient App 5/5
I have been using the Chick-fil-A app for quite some time. Not only is it very convenient with the curbside pick up option, One earns points for every purchase where you get free treats (sandwiches, fries, fruit cups, breakfast sandwiches, etc.). I highly recommend for the avid Chick-fil-A goers.
What happened? 2/5
This Chick-Fil-A store was great when it opened and the owner(franchisee) was here. Now it's run by a bunch of kids who have been poorly trained and do NOT exemplify the Chick-fil-A code of work ethic.