Bad changes 1/5
I used to be able to order plain rice, but that is no longer available as a selection in the app. Cilantro tastes like soap to me. Do you put soap in your food?
No large quesadilla option 2/5
Why doesn't the app call me to order quesadillas?
The ordering flow is complex with need to enter name for who the food is for.
Guacamole picture is deceptive 3/5
On the protein selection page (Bowl Type), you can select Veggie, which has a picture of guacamole next to it. But you haven't actually selected guacamole. You have to separately select Include Guacamole (which isn't selected by default - it should be). This is very easy to overlook when you're in a rush. And you don't find out until you unpack the food far from the restaurant.
No Apple Pay 😕 3/5
App works okay but would be much more convenient if it just took Apple Pay. Also, would be nice if it knew if the store you are ordering from was out of something but I'm not even sure if they have this in their POS to track.
Need option for NO CILANTRO 1/5
I use to groan whenever my husband wanted Chipotle for dinner, until I learned I could get rice with no cilantro! Life changing! I actually started requesting chipotle! And then I started using the app and could make a simple note at the end asking for plain rice. Nice. BUT the recent update got rid of that option and now I can no longer use the app because I can't get plain rice. Sounds picky, I know, but from reading other reviews I know I'm not the only one who hates cilantro! Change this back and I'll gladly update my review!
By Blah blah 86
Used to be able to add "special instructions." All I want is soft taco shells or an extra sour cream on the side. Could be solved in 3 minutes.
No quesadilla option? 3/5
I could not find a way to order a large quesadilla, only a kid's size. Please add this feature. Besides that, the app works fine.
Every time I order I get it in time at the location of my choice!
Cilantro haters unite 1/5
8/7/17 UPDATE (LOOPHOLE): After 3 months of no Chipolte, it dawned on me that I could just order through the app with NO RICE selected, and then when I arrive just ask for PLAIN RICE on the side. This way you can skip the line and avoid cilantro!! The best part is how the flow of efficiency comes to a screeching halt when someone is pulled off the line to get my fresh PLAIN RICE!! Am I right Chipolte?!
Roughly 10% of people can't stand the taste of cilantro due to genetics, and other people dislike it as well. Why can't I customize my rice not to include cilantro through the app? You force me to come in the store and wait in a line if I want to customize my rice?? Makes 0 sense.. unless you want to continue to shrink your customer base.
Poor customization 1/5
I really thought people were just being needlessly picky about this app when I first read the reviews. Having used it now, though, I get it. The customization is terrible. You only get three things that you're allowed to "customize"? Come on guys, that's ridiculous. Charge me extra, that's fine, but don't tell me I can't have my order the way I want it. If I can't actually order my food the way I want it, this app is useless. Way to lose customers, guys.
Functional app 5/5
Easier than waiting in line and the app looks and works great.
Not sure why people are writing general chipotle reviews here....
App and Menu not in sync 2/5
By Toby Time
Just got the app and the newer chorizo option isn't available! If you're going to give people the option to order remotely, they need to be able to order just as they would in person. An app update should coincide with a menu update. It's super simple. Consistency is key in any business.
Too many bugs 1/5
App is busted. When you add a recent order to your bag it just keeps saying "loading"
Needs Updating 2/5
Please add a customization field for each meal. There is now an option to select light, extra, or on the side for rice; however, I need this same feature for the kids meal. My daughter does not like beans, so when we're in the restaurant I always order double rice. I can't request this through the app, so I'm paying for an entree and 2 sides, but I only get one! It's so frustrating! I also know a lot of people prefer no cilantro in the rice. A field for special requests for each meal would solve all of these issues.
Great App if the stores used it... 2/5
By Just Fierce
Super easy to use but the store never filled the order so it took double the amount of time. Order was placed 30 mins before pickup and when we arrived they said 'oh we forgot to get the print out'.... complete waste of time
Adult quesadillas? 1/5
Why, oh why would this not be possible to order? Dumb.
"App not supported" 1/5
Apparently iOS updated so the current version of this app is not supported but when I press "update now" there is no update! So I can't even use the app!!
Good app 5/5
By Theeeeeeee kyle1
Great app. Let's you customize what you want. Very easy to use
No Restaurant Near me? 1/5
Keeps saying no restaurant near me? There's two in the city I reside at.
Instruction box 3/5
The idea of the app is convenience, to order your food ahead of time. Without a special instruction box, I'm unable to do that and therefore have to wait in line every time I go.
Please put the special instruction box back!
Awful app 1/5
App doesn't work well.
Ding dang quesadillas 1/5
Yes, I'm that person leaving a 1-star review because you can't order adult quesadillas on the app. WHYYYYYYY
Updated ap won't even open 1/5
I can't even open the ap now that I just updated it. I wanted to order lunch but I guess I'll go elsewhere. Why you do that?!
Good app when it works, currently it is update looping 1/5
Please take a look at this bug.
The app is currently looping me from "update available" inside the app and points me back to the App Store. So it's unusable.
I will re-rate when fixed.
No Update? 1/5
Tried to order and it said I needed to update the app. However, there is no update.
Non functional 1/5
Old app says there's a new version and that I can't use it. There's an upgrade button that takes me to the App Store, where the only Chipotle app is the one I already have. So I hit Open, which takes me to the page that tells me the app needs to be upgraded.
Round and round and round we go, will I get a burrito today? This app says no.
Don't listen to these fools 5/5
By Chipotle's life
Wish life was this easy! I got my favorite order saved I click on it then click checkout it pays and tells me when to pick up(can change time) no waiting in line and can pickup anytime that works for u
could be great 4/5
Would like to see a customize option for no cilantro in rice. Otherwise good app.
No Longer Works 1/5
Will not even load the restaurants. 30 mins in. Guess I'm going somewhere else. You lost my order.
App is worthless... 1/5
Playing with the app for the last 30 min & still doesn't work.. wanted to place an order thru the app and it doesnt find any of the locations. & I work in a building right across the street from a chipotle...
Items can't add to bag 1/5
Attempted three times to add an order to my "bag" with no success. Considering ordering via app is the purpose in this app I would say until that bug is fixed it's pointless.
Having issues picking up my nearest restaurant, saying it can't find any near me. Also times out multiple times
Order NOT READY 1/5
I ordered onine to save time I get to the chipotle location and it hasn't even been made yet so what's the purpose of this app if it's not ready to be picked up on time.
Don't use app!! 2/5
It could have been the chipotle I went to(Marina Pacifica in LB) but when using the app it probably took more time customizing my order than if I were to walk into the chipotle and order fresh. Going straight to the counter was nice but when I noticed our kids meal was missing their steak I then had to check every other item ordered to make sure all was good, which it wasn't. You would think with a list of what items to put on your order they could not mess it up but this Chipotle managed to do so. Lastly, using this app to order ahead ended up with us receiving a much smaller portion of food than we are accustomed to when visiting chipotle. All in all it's not worth a DL. Just go in and order fresh.
Needs gift card option 1/5
The only reason i downloaded the app was so that my wallet could be a little lighter. Otherwise, this app is really unhelpful.
Absolutely no quality control whatsoever on Chipotle products. The message is clear - eating food from Chipotle simply proves to be a great risk.
Order is never ready 1/5
Order is never ready when I arrive in store. What's the point? It's supposed faster.
Discrimination against people with allergies 1/5
Chipotle now discriminates against people with food allergies by no longer allowing us to place orders within the app with special instructions. A family member is allergic to cilantro and we used to be able to include a "no cilantro" note just fine. Now we can't, as they've taken that option away with no replacement, which effectively means that people with food sensitivities and other such health conditions are forced to wait in line. At my restaurant that usually means a 20 minute wait.
People without such conditions have the ability to order ahead and not wait. I find this to be just terrible. How a major company gets away with something like this without being sued is beyond me.
No more gift card option 3/5
When checking out, there is no longer an option to pay with gift card. That's my only complaint with this new version.
Off-topic, but I see a lot of reviews of people wanting to be extremely picky with their orders. You go to Chipotle, you get the food the way they serve it. If you want to be extremely picky, you have this and that allergy, or you simply don't like a specific ingredient, then stay at home and cook your own food. You're going to go to a restaurant and disrupt the flow of their system they have set in place. You're going to cause the other people waiting in line to wait even longer because you're extremely picky and want everything done your way...If you're going to be that picky, then leave them a nice fat tip. Otherwise, cook your own food.
Had an Issue literally every time I tried to order. 1/5
Absolutely one of the worst apps I've ever used. So much so, felt compelled to write this. Shocking to me Chipotle could not do better than this.
Why won't the app let me order one??
lack of comment support is definitely devastating 1/5
don't people get paid to develop these apps to make them work for everyone? a large company like chipotle should have the right people who pay attention to detail when it comes to developing the app. there was absolutely no need to take out the comment section. as others have stated, it is important for those with intolerances or allergies. bring it back, please.
I downloaded the app so I could order food to pick up on my break and said i had checked out and everything i got the time to pick it up and when i got there there was no order and when i looked back on the app there was no evidence on the app that i ordered anything then i checked my bank account it says Chipotle but it says $0.00 so hopefully it doesn't charge otherwise I'm calling customer service to complain.
Bring back the comments section 1/5
This app is now useless to me without the comments section. It was super convenient to order through the app for myself and my kids with allergies and now we can't. Sometimes waiting in a huge line with 3 kids is just not what I am up for. There are other local places that do allow comments for online ordering that we will order from instead. Bummer.
This app is so insufficient anymore. At first Before the update I could AT LEAST leave comments. Now I can't do anything. I have a daughter with allergies. And can't eat alot of the stuff and I can't say "I ordered a burrito but it's supposed to be a quesadilla but your app doesn't have that on there". Also I can't tell the cook to change their gloves when they made something the previous order so it doesn't spread to my daughters food. Then After I place my order and I call to let them know the specialties since we can't type it 1- it defeats the purpose of online ordering and 2- the employee on the phone is rude 9/10 times. This app is awful and the company is going down hill from me trying to cope with the bad app.
Not ready 1/5
By Mark Duplicate?
15 minute order windows = cold food or waiting around.
So, I love the app. I get to order ahead of time, show up and it ready. They also label each container so I know whose is whose. Thanx. :-)
I have a suggestion to help improve the app. Sometimes I just want a large quesadilla, well I can't order that from the app. Would it be possible to add that to the menu?
Thanx guys...keep up the great work.
No support for Apple Wallet or Apple Pay 2/5
Went from really excited to pretty frustrated upon downloading this app today. Good UI/UX and design and easy to order and create an account. However upon going to pay I couldn't add funds via Apple pay or checkout with Apple wallet. I was coming from the gym and didn't have my wallet on me so ended up going to Chick fil A since they support Apple Pay not only in their app but at the register too. Was disappointed to find out that Chipolte doesn't support not only within the app which is super easy to integrate from a development standpoint but also not supported at the register in stores. FYI you should probably add support for Samsung pay too hopefully by 2018.
Not Done 1/5
Placed my order on the app, verified my number. Walked up to pick up my order at the register and it wasn't even made. No bueno. Why order in advance if they are just going to hold the order until I show up.