So easy to order! 5/5
Probably one of the best food ordering apps I have experienced. So easy to use and fast.
No feedback? 1/5
My last pick up order was horrible. No rice and soackef burrito in tomato juices. I went back to the App to provide feedback but there is no such option.
Not listening to your customers is not a smart move.
I dont think we will ever use pick up service again; hence we wont use this app. Per the rest the app works great.
Worst food app 1/5
This app causes nothing but headaches. The first time we used it, the Chipotle we ordered from claimed not to have received the order, and then finding it a few minutes later.
So it actually caused more of a wait than saving time.
The second time we tried using it, we got "An unexpected error occurred, please try again". It never went through and we had to call and place the order over the phone. Again, causing more time than saving it.
The THIRD time, we again received the Unexpected error message.
This time however, we chose to give up and order from a different restaurant altogether.
If they can't get their act together for an app, there's no way I'm trusting them to keep my credit card info safe.
Fix Basics 1/5
The app makes me sign in nearly every time I use it. That is basic functionality. Get it together, Chipotle.
Can't store a gift card! 1/5
Wow, what a bad app! I downloaded it to be able to store a gift card but all it allows is credit cards! The only thing useful for me then is the restaurant locator. But Google does that. I like to look at the food so lines don't matter.
Why get rid of special orders? 1/5
I like to have my burrito double wrapped, but now I have no way of setting that up in the app. Please fix this.
No longer provides notes field 1/5
I have a non-standard order which requires a notes field. Now that you have removed this, the app is useless for me.
Works great 4/5
I love this app BUT it needs an option for large quesadillas!!!
Customize more than 3 items 1/5
By N/A 1234
When making a burrito I would like to customize more than 3 items. Subway app allows this.
Inefficient, not worth it 1/5
Seems like it should be such a good idea but in the four times I did an online order not once was it ready by the time it said it would be. They basically don't get started on it until after you show up, and it ends up getting pushed to the back of the line. Might as well have just ordered when I got there and saved 10-15 minutes. Every. Single. Time. Terrible execution and definitely not worth it.
Special instructions field disappeared 1/5
By Satisfied S79 Test-Taker
Please fix, how else am I going to get my hard shell tacos on the side? You need to bug test this better guys! Has definitely resulted in lost revenue for CMG.
No Cilantro 1/5
By Felix der Kater
It is unfortunate that you can no longer add a not to ask for plain rice without cilantro.
Incredible design and simplistic use 5/5
By Demon Deacon20
The fact that you can customize the items to add extra, light, or on the side?! Incredible.
Easy to use 5/5
I didn't know if I should download app and use it because of all the awful ratings but I did anyway and I had no trouble using it. Saved my order so I could use at a later time. My order was not 100% but leaving things out was an employee error - but the food was still very tasty!
Worst update ever! 1/5
Jesus Christ add quesadillas! Your update is the worst! I can no longer ask for plain rice. You are terrible!
Special Instructions Gone? 1/5
By Peter Aponte Jr
So since the last update removed the special instructions option. Ordering my usual Quesarito threw the app is impossible. Now I have to hope there isnt a ridiculous line at my local Chipotle since I now have to order it in person. Absolute Garbage.
Big fan of Chipotle but the app... 2/5
Pretty easy to navigate. I like the recent orders tab. My issue is that it doesn't recognize 3-pointers. I'm sick of having to correct the cashier upon pickup. Who in turn needs to get the manager to use their key to access the drawer. And 95% of the time it's so busy that it takes 2 minutes while I'm holding up the entire line.....
Miss the old version 1/5
There is no longer a way to order plain rice without the cilantro. Please bring back the special instructions where you let us type! I used to go there so much more often when I could place my order online & skip the line. This may be an upgrade for your workers, but it's a downgrade for your customers.
Special instructions 3/5
There no longer an option to write in your special instructions they allow you to customize each item you select but there's not a option for selecting plain rice with no cilantro which is essential to a cilantro hater like myself. disappointed I can't order in advance anymore.
Cilantro haters unite 1/5
Roughly 10% of people can't stand the taste of cilantro due to genetics, and other people dislike it as well. Why can't I customize my rice not to include cilantro through the app? You force me to come in the store and wait in a line if I want to customize my rice?? Makes 0 sense.. unless you want to continue to shrink your customer base.
Delete order history 4/5
Please add a feature for the user to clear out one's order history
Needs Apple Pay Support 2/5
By Dookie 2x
Love using it to order ahead and pick up but would be complete if it used ApplePay to let me pay ahead instead of paying in the store. Would speed ordering and check out! Disappointing that TouchID was added without full Pay support and instead driving to get your card details stored on their system instead of enabling better security through Pay.
Easy to use and right to the point. 4/5
This is a great app. Aesthetically pleasing and does only what it needs to do. Finding a restaurant is easy, ordering and customizing is easy, checking out nutrition information is easy, and settings are simple to navigate. The app even has Touch ID to help protect your payment information while making access for yourself incredibly easy.
My only complaint is favorites. I utilize the Apple Watch app and the button works as it should. And recent orders are easy to access. But the only favorites that you can save and access are orders you have already made and saved. And once it is saved as a favorite, you can't go back and edit it in any way.
If Chipotle creates a way to create custom favorite orders ahead of time, I'd give the app five stars. I would love to see a way to save family members in the app, and then set favorites for each person. My wife goes between tacos and a taco bowl. I go between a steak or chicken (different ingredients for each), my kid's float between tacos and burritos. I would love to be able to just tap my favorite people that I am ordering for and quickly select which of their pre-programmed favorites that they want.
Add that and I'll rate five stars.
Stupid changes 1/5
Why did you remove the option for special instructions? All this does is lead to longer lines and dissatisfied customers.
Bring back "special instructions!!" 1/5
This app is now useless to me and everyone else with food allergies or who want plain white rice without cilantro. My family eats at Chipotle 9 out of 10 times that we go to a restaurant. The app is the main reason for that, making it so easy for my family with two young children to get our food without a bunch of hassle. Now that the special instructions box is gone we can't place our order anymore and now it's a hassle to eat at Chipotle. Bring back the special instructions section! Please!
Needs Apple Pay 3/5
The app is mostly fine - doesn't really offer anything over the website.
However, adding Apple Pay would add a layer of security to their payment system, as I don't trust any restaurant with my credit card. I just pay at the location when I pick up my order.
No comments / no cilantro option 1/5
Either you took away, or I can't find anymore, the option for no cilantro rice. And there is also no comments field anywhere anymore to enter that. I so can't order what I want on the app.
Nice. Touch ID not consistent 3/5
I like the app. However, even with Touch ID enabled, I never get prompted to use it. Instead the app requires my passcode to login every other time I wish to use the app with my account.
No more special instructions space 1/5
They removed the space to add special instructions (like sour cream on the side, etc.). I used to order through the app all the time but will eat Chipotle WAY less now.
The interface is great, but the app is worthless. It worked one time. Now any time I try to order I go through the entire process, submit an order, and it times out or says "an unexpected error has occurred." I can't complete the order process. My credit card that worked the first time is still valid, so that isn't the problem. I would go to chipotle more often if this app worked. I much prefer ordering online and picking it up.
Bring back comment section 1/5
Was super great but now it's super annoying
Nutritional info makes YOU add up calories 1/5
Seriously? Why don't you just put the total calories and nutritional info at the bottom instead like every other fast food app instead of making your users total everything up?
No gift card option 1/5
Received a virtual gift card and it said I could add it to the app. There is no way to add it to the app and my phone is cracked so they can't scan it
Worst service ever 1/5
By Deceptions Costum
No idea what customers service is, cashier super rude. Order on the app for nothing because I had to wait 15 minutes for my order. The worst part, my order was wrong. I used the app one time, never again.
Lacking features 1/5
Won't let me add a chipotle gift card as a payment option and doesn't let you add comments to your order.
Useful App, Work Needed Though 3/5
This app is useful for ordering food ahead and then picking it up at the Chipotle location of your choice.
There are a few things this app should add:
• Ability to leave special instructions
• Apple Pay support
• Touch ID support so I don't have to remember a password
• Ability to order an adult quesadilla and a kids quesadilla à la carte (no full meal)
Location location location? 3/5
Really enjoyed using the app until I tried to use the My Order option and placed an order for the wrong location. Why is location associates with previous orders, can't I just be asked for my location!
Favorite Restaurant! 4/5
By Tom S in Ohio
...decent app. Need to add Quesadilla as an order item. Only avail as small kids meal now.
App says there are no restaurants even though there's one 4 blocks down. Already deleted and reinstalled the app and still doesn't work
Works pretty well 2/5
The new update is missing the comments section. So I can't tell them what my picky kids' special requests are...annoying...why take that away?
Needs all menu items 2/5
Still no option for a quesadilla order....get with the times.
Needs work 2/5
This app crashes all the time. When it does work, the workers at chipotle do not always have the order ready. Countless times I've gotten there and they have yet to make it. I like this app when it works because I hate long lines but it still has a ways to go.
Very slow inefficient app
An FAQ does not a help section make 3/5
By Mike Matts
Your help section is pretty bad. No way to leave any feedback or get in touch with Chipotle if there was a problem with your order? Really? Otherwise the app is decent
Decent app, would like comment section back 4/5
Rarely have a crash. Seems to work fairly well. I like the recent addition of customizations to say light on rice. I do wish cilantro was a separate option to add in a burrito bowl or we could have the comment section back to request it. Thanks.
doesnt work 1/5
It is really bad 1/5
Can't even find a store in the map search
Gift cards? 3/5
I've never had a problem with ordering from the app until today. I really like he new "extra and light" feature but why can I not pay with a gift card!?
Wow people are soooo picky. You try doing the job 4/5
People...do you forget how hard these workers work? So the only complaint that I have is when I did order online for the second time, I came 5 minutes later than the estimated pickup time and they still didn't have it ready. The worst part was there was no one in line. However they resolved it very well and I ended up only waiting about 2 minutes. I see how hard they work and they are so nice. The orders are always done right. To the people that needed the comments box for allergies, etc, I'm sorry they took it away. That does stink. However, if you have allergies you should consider going in person so you can see what they put on one by one. This app is extremely convenient though. 4/5 stars.
Clearly a fail 1/5
By Ron Obvious
App cannot even locate its own stores. Apparently there are no Chipotle restaurants in all of Southern California. Who knew?