Corn Missing 3/5
By Michaeeelllll R
I will never use the app to order because I am unable to add corn to my burrito on the app. There is no corn?!
Cusomer Services is really poor for Digital orders 1/5
Have had an issue with my incomplete mobile order; even sent a tweet but no response from Chipotle; poor customer service
Terrible update 1/5
Basically you have lost a customer. Since I have no way to inform the restaurant of my gluten ALLERGY, I am unable to order from your restaurants.
Please fix this ASAP. Please!!
Please add Apple Pay! 4/5
Love your app. But with recent events, PLEASE add Apple Pay!!
By You I'm Sinhala
Whenever I go to chipotle I always order a quesadilla with steak. I would love to order in advance but I can't because quesadillas aren't on it!
Please add ApplePay and Health data 4/5
I would love it if I could use ApplePay to purchase in the app and if the food item I ordered transferred the nutritional information over to the Health app.
Never On Time 1/5
What's The Point of Using the Online App if you never start the Order when I Ask 😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑
Worthless. Zero stars 1/5
App used to work. Now the Burke Centre location zip code 22015 does not show online ordering available. This has been broken for over a month.
Go to Cava instead. Their app works great!!!!
Chipotle, you are leaving money on the table, but you probably don't care. You stupidly closed all the Shophouses as well.
Takes longer than just waiting in line 1/5
As I sit here 10 minutes past my scheduled pick up time and watch people in line funnel past me, I Am reminded that technology isn't always better than the old way of doing things.
Every time I try to order, I receive an error message saying " okay, I've got this" such a waste of time.
Online ordering doesn't work!!! 1/5
What's the purpose of an app that does not allow you to order online???????? I guess Moes or Qdoba prefers to take my money. No wonder Chipotle sales are declining.
Getting worse with updates? 1/5
I can no longer perform an action in this app. Can't see past orders or order food, which is all I use it for (of course). Also, they've removed essential functionality and pretty much said "don't use this app" when you have a complicated order. C'mon guys... the complicated orders are what hold up the line, so why would you remove this element from the time-saving app? Bad update, and I used to use this app once a week...
Special instructions section? 2/5
Help section mentions special instructions for orders but there is no option for this! Please add this for us sensitive easters!
Needs a button 4/5
The app needs a button so you can tell them if they got your order right or not.
We ordered 4 dishes and one was very wrong.
No quesadillas 1/5
Until I can order a quesadilla from the app so I don't have to stand in the stupid line, one star only.
Just wow 5/5
The extra time I saved using the Chipotle app allowed me to go home and make love to my wife before she fell asleep.
Thank you Chipotle for the best two minutes of my life.
Bring back "special instruction" option when ordering! 1/5
By ST in CA
Why did Chipotle remove the "Special Instruction" note option from the app?! Please bring this feature back, as this alienates orders from people with food allergies!! We like to request the use of clean gloves & caution when preparing. For example, my daughter has a bean & corn allergy, so now we can no longer use the app, which keeps us from ordering takeout. We will happily return as customers when this feature is brought back as an option. We miss Chipotle! Thank you so much.
--Family of 4 in California
App great, service poor 3/5
I showed up after the pickup time, they had not started the order yet.
Best app in the world download 10/10
Error and timing outs 1/5
App won't send my order out and it's hours before closing. On the iPhone 7 plus. Please fix or send updates or get rid of he app and remake it.
ORDER TIMES OUT 1/5
Can't even make an order because when it sends the order the session times out.
Super Easy 5/5
Super user friendly app. Not sure why they got bad reviews. You can customize every item. The only thing I would change is to add the pick up time at the front of the ordering process rather than after the payment. Great Job!
Special Instructions 3/5
Decent enough app, but very disappointing to get rid of special instructions
Prices diffrent in app than store 1/5
Went to order a taco and the app had 2 priced at 5$ went in store and taco was same price as a burrito or burrito bowl.
Never fails 5/5
I don't really know how this app has less than 4 stars. The App is great, the update makes he special order easier. The app hasn't failed me, just the employees at the location I selected. Overall, great easy app! Easy to use!
Great, if you like tiny portions... 2/5
Fast, easy, but you get WAY less food than you would if you had gone through the line. I've actually found the opposite to be true with many other similar restaurants. Seems to me they should reward customers trying to utilize the app, rather than penalize them.
Used to be awesome. 1/5
I used to utilize this app a lot. Now I can't type in the special instructions, so I just go to Panera or elsewhere instead. I loved being able to run in and grab my food quickly, but since I have to wait in line to get my meal how I'd like it now, I'd rather just order from another place where I can specify special instructions through their app.
Update removed ability to customize order 1/5
Horrible. The new update to the app no longer allows me to customize my order for rice with NO cilantro.
No gift card support? 2/5
The app doesn't seem to support goofy card payments... yet it claims it does in the FAQ and on the gift cards themselves.
I can go on the website and check my balance, and I can read the customer support telling me to "add my gift card" to my account, but you can't do it on the app. I am a software developer and I know I am not "misusing" the app. It just plain doesn't have the option to add gift cards as payment.
This is pretty shoddy development for a company that prides itself in its app. I seriously need to select "pay in store", print out a piece of paper, and then use that piece of paper to pay with my gift card...
So easy to order! 5/5
Probably one of the best food ordering apps I have experienced. So easy to use and fast.
No feedback? 1/5
My last pick up order was horrible. No rice and soackef burrito in tomato juices. I went back to the App to provide feedback but there is no such option.
Not listening to your customers is not a smart move.
I dont think we will ever use pick up service again; hence we wont use this app. Per the rest the app works great.
Worst food app 1/5
This app causes nothing but headaches. The first time we used it, the Chipotle we ordered from claimed not to have received the order, and then finding it a few minutes later.
So it actually caused more of a wait than saving time.
The second time we tried using it, we got "An unexpected error occurred, please try again". It never went through and we had to call and place the order over the phone. Again, causing more time than saving it.
The THIRD time, we again received the Unexpected error message.
This time however, we chose to give up and order from a different restaurant altogether.
If they can't get their act together for an app, there's no way I'm trusting them to keep my credit card info safe.
Fix Basics 1/5
The app makes me sign in nearly every time I use it. That is basic functionality. Get it together, Chipotle.
Can't store a gift card! 1/5
Wow, what a bad app! I downloaded it to be able to store a gift card but all it allows is credit cards! The only thing useful for me then is the restaurant locator. But Google does that. I like to look at the food so lines don't matter.
Why get rid of special orders? 1/5
I like to have my burrito double wrapped, but now I have no way of setting that up in the app. Please fix this.
No longer provides notes field 1/5
I have a non-standard order which requires a notes field. Now that you have removed this, the app is useless for me.
Works great 4/5
I love this app BUT it needs an option for large quesadillas!!!
Inefficient, not worth it 1/5
Seems like it should be such a good idea but in the four times I did an online order not once was it ready by the time it said it would be. They basically don't get started on it until after you show up, and it ends up getting pushed to the back of the line. Might as well have just ordered when I got there and saved 10-15 minutes. Every. Single. Time. Terrible execution and definitely not worth it.
Special instructions field disappeared 1/5
By Satisfied S79 Test-Taker
Please fix, how else am I going to get my hard shell tacos on the side? You need to bug test this better guys! Has definitely resulted in lost revenue for CMG.
No Cilantro 1/5
By Felix der Kater
It is unfortunate that you can no longer add a not to ask for plain rice without cilantro.
Incredible design and simplistic use 5/5
By Demon Deacon20
The fact that you can customize the items to add extra, light, or on the side?! Incredible.
Easy to use 5/5
I didn't know if I should download app and use it because of all the awful ratings but I did anyway and I had no trouble using it. Saved my order so I could use at a later time. My order was not 100% but leaving things out was an employee error - but the food was still very tasty!
Worst update ever! 1/5
Jesus Christ add quesadillas! Your update is the worst! I can no longer ask for plain rice. You are terrible!
Special Instructions Gone? 1/5
By Peter Aponte Jr
So since the last update removed the special instructions option. Ordering my usual Quesarito threw the app is impossible. Now I have to hope there isnt a ridiculous line at my local Chipotle since I now have to order it in person. Absolute Garbage.
Big fan of Chipotle but the app... 2/5
Pretty easy to navigate. I like the recent orders tab. My issue is that it doesn't recognize 3-pointers. I'm sick of having to correct the cashier upon pickup. Who in turn needs to get the manager to use their key to access the drawer. And 95% of the time it's so busy that it takes 2 minutes while I'm holding up the entire line.....
Miss the old version 1/5
There is no longer a way to order plain rice without the cilantro. Please bring back the special instructions where you let us type! I used to go there so much more often when I could place my order online & skip the line. This may be an upgrade for your workers, but it's a downgrade for your customers.
Special instructions 3/5
There no longer an option to write in your special instructions they allow you to customize each item you select but there's not a option for selecting plain rice with no cilantro which is essential to a cilantro hater like myself. disappointed I can't order in advance anymore.
Cilantro haters unite 1/5
Roughly 10% of people can't stand the taste of cilantro due to genetics, and other people dislike it as well. Why can't I customize my rice not to include cilantro through the app? You force me to come in the store and wait in a line if I want to customize my rice?? Makes 0 sense.. unless you want to continue to shrink your customer base.
Delete order history 4/5
Please add a feature for the user to clear out one's order history
Needs Apple Pay Support 2/5
By Dookie 2x
Love using it to order ahead and pick up but would be complete if it used ApplePay to let me pay ahead instead of paying in the store. Would speed ordering and check out! Disappointing that TouchID was added without full Pay support and instead driving to get your card details stored on their system instead of enabling better security through Pay.