So close 3/5
This is an excellent idea that was poorly executed. The app will only allow me to select a pick up time one hour from the time I was placing the order. Otherwise I think the functionally is good.
Ordering not flexible 1/5
I can have half n half beans? What about little sour cream and more than one sauce? The app is useless....
By Chipotle's mark up
App needs taken off or me reprogram it. Someone has no idea how to market or customer service manage it. Either hire someone to do so (you're business is dropping) or hire me. Things don't have to be so hard.
Needs Apple Pay 1/5
By Been Waiting Here
This really needs Apple Pay why do I need to expose a credit card numbers to other systems, Apple Pay is long over due!!!
First. Can't place order. 2nd. Can't get refund on accidentally ordered food. 1/5
First. Can't place order. Tried 2 separate times on different days. Even put in new credit card info. Waste of my time.
2nd. I accidentally placed an order. Cancelled it within 10 minutes by calling the store. I was told to call chipotle customer service. Can't get a hold of anyone. Crappy service.
Solid app. 5/5
You can pretty much order anything you want, and you can write custom messages per order (like *lite cheese, as an example).
Plenty of reviewers here have reviewed their individual location rather than the app itself.
My location (which I will not disclose) is awesome and has an awesome, down-to-earth staff.
So the app works just fine for me when I need it.
Peace and chips,
Either crashes, freezes or gets stuck. I don't know why I even try it because the app only worked once for me. Avoid it and eat somewhere else.
Just go to the store. 1/5
Buy online. It's a joke. Spend time setting up the app and ordering in advance. Just means that you show up after 20 minutes and wait in line like everybody else. The point if buying online is to skip the line.
This app solves no problem and wastes more of your time.
Can't use gift cards 1/5
This app doesn't allow you to pay with gift cards? Why even give them as gifts anymore?
Cant save debit cards? 1/5
New version doesn't let you us debit cards.
Cannot Use Gift Cards in App 1/5
Of course they let you BUY the cards through a button in the app thay redirects to their website. Also cannot store eGift Cards in the app - you have to store in your email. In addition no fingerprint for password. This app is way behind the times - would like a place to store my electronic gift cards.
Works really well and gets me my food early. Why is everyone else attacking this version? It works fine.
Can't customize orders enough 1/5
You guys realize people HIGHLY customize their orders right? Yet this app offers only minimal customization opportunities, making it worthless. Please look at the Panera app and copy it, it's a million times better than this app.
(Having a special instructions text box does not count as customization BTW. They are almost always ignored by the workers.)
By Catastrophic Colon
Complete rubbish. Refuses to place an order and keeps popping up an error screen. As someone else noted, every new version seems to be more problematic than the last.
I too am done, strike 3 chipotle.
Chipotle grill 1/5
App gets worse with each rendition. Sort of like the restaurant. Won't take gift cards any more. I'm out.
Chipotle App 3/5
Great app. Except they should add Apple Pay support which would make it 10x easier to pay and some sort of rewards program kind of like Starbucks.
By JM DC
Like the app because it helps you avoid the line, but you still have to wait 20++ for your order. I don't understand why the cashier at the end of the assembly line has to take the order print out to the start of the line. Why not have the order print at start?
No way to enter gift cards 1/5
By Bob D. in MI
Previous version allowed user to enter gift cards. This version only allows credit card entry. Upgrade fail.
Doesn't work 1/5
Error occurs when trying to order.
Not useful 1/5
Has the same problem as ordering online with not being able to input special instructions, and you can only load one gift card to pay.
Latest version of the app is nearly unusable 1/5
Echoing many other Reviews here... lost all my saved favorite meals and recent orders, lost my credit card info. Placed orders and tried to save as favorite but when you go back to look for the favorite meals, you still get the error screen and no favorite orders or recent orders. It did seem to keep my credit card info after re-entering it.
Wait times seem to be getting worse and when I enter specific instructions, the instructions seem to be ignored. I don't know if this is an app problem or a store problem.
For a company that has had real problems with food poisoning, and is struggling to over come the loss of business, this isn't the way to keep my business. Twice recently, I've just given up when my favorites were again missing and ordered pizza instead.
By Drew Stockcar
Chipotlé is my life ❤️
Horrible App to place orders. 1/5
Placed and order, went to pick it up 30mins later when I was told it would be ready only to find out the order never went through. Replaced it again and the app said there was no orders. Placed it again, got the same result. Turns out the orders went through and was charged twice.
The favorite & recents order button keeps giving an error 1/5
I keep having to delete and reinstall the app for the favorite & recent order button to work.
Store hours wrong/don't work 1/5
New update broke the app. Your QA team is incompetent.
Useless 2 hour pre order min 1/5
Tried this and both times earliest I could get my order was two hours from the time I was putting it in. I realize they may be busy but that makes the app completely useless as the whole point is to avoid line. They need a new staffing or app plan as just ridiculous.
Wait longer in line 1/5
By Prada Enzmann
Your options are ordering hours in advance or ordering before you head to the store and then wait in line or worst (the line gets served while you just wait by side!!)
Used to work great....USED TO 2/5
Never saves my order anymore and constantly tells gives me various error. Used to work great, please fix.
Not very stable! 1/5
Tried ordering, the app wouldn't save my card number, it kicked me off the app, had to re-order, then I got an error when trying to place order. If they're going to make an app, they need to make sure it works and fix all the bugs before they release it. Disappointed.
Saved Order Errors 1/5
By Amanda J 1970
It used to be a great app, but lately it's been erroring out with my order history and saved orders. It won't save new favourites, either. Considering how often I use this app (multiple times per week), having to re-enter each order every time is a huge timesink.
I have the latest version. Please fix this.
Update: this is still happening. Please fix the app.
Not many features 1/5
Would be cool if you could send gift cards to friends through the app rather than having to go to the website. Open gift card in app, qr code or bar code, scan at the store.
Useless App 1/5
I have tried this app at different times of the day and been told my order was going to take 3 hours!! I could drive to the store, wait in the line, be home, eat and have dessert, then go back to the store and pick up the burrito I ordered on the app.
Great when it works 2/5
Constantly have connection issues and can't place an order
Absolutely no part of this app actually works
Can't connect after update 1/5
App is broken after latest update
Can't add a credit card no matter how I try. Can't select both types of rice or both types of beans. As a Chipotle stockholder, I find this app deeply concerning.
Saved Giftcard gone 1/5
I saved a giftcard in the previous version and after automatically update to this version, my giftcard with a balance in it is gone. And there's no way to save a new giftcard in the current app!
App broken after new update 1/5
I thought updates were supposed to IMPROVE the experience. App worked fine before, in fact I was going to give it 5 stars until I updated today. Glitches and errors all over. When I was actually able to get to the payment stage an error wouldn't allow it. It's like you guys don't want business. I'm hungry and angry.
I downloaded the app and when I searched for local restaurants, it shies none, even though there are 2 within 5 miles. Also it refuses to accept any passwords no matter how many special characters, numbers or letters I use.
Unexpected Error 1/5
It keeps saying unexpected error, and keep me from ordering
app doesn't allow me to use my gift card when i'm online ordering 1/5
i have the number put in and set up, but the app just doesn't allow me to use it as a payment option. i have a gift card for a reason, i don't want to pay with my credit card. please fix.
Pick-up Times are too Rigid 2/5
By Jellyneck Runner
The application only allows pick-up times every 15 minutes. There should be an option which allows you to pick it up 'as soon as ready.'
How long is my order going to take?? 2/5
By NFL er
This app is great, really easy to use, but it doesn't tell you how long your order will be until after you place it. It'd be nice if they provided an estimate before you start the order. An hour and 15 minutes is ridiculous. I'll just wait in line next time. I'd have already had my food and been home by now.
Won't let me sign up for a new account
Cannot login to account due to constant connection issues within the app. App can't even find its own stores! How did Chipotle test this app before rolling it out?! Online ordering experience from the website works but same experience at multiple stores... nobody knows to check online orders. Poor execution Chipotle! You can do better than this.
Great app but please update 4/5
I love this app but I wish you could edit the favorite order list! I'd like to edit or delete old orders. And tell chipotle to bring back chipotle rewards! We go there all the time. It's nice to be rewarded for frequently dining there.
I tried making an account, didn't work no matter how many times I tried with good wifi connection. Tried to find chipotle's in area standing next to one, it did not locate it. AWFUL, DONT EVEN DOWNLOAD
Use app if you want portions cut in half... 1/5
1/5 from me.
Walk in and order, and the portions are great. Order through the app, and you are looking to see your portion sizes cut in half. They also never seem to read the note portion of the order. Clearwater, Fl store. 727-230-0780.
App is totally out of sync with local stores. 1/5
Same issue as others. Got to the store, waited in line at the cashier only to find out they didn't even check online orders. They then started to make it and even ran out of guacamole and forgot to put in the corn salsa that was clearly ordered. They said they would refund the guacamole add on, took my card and as of today, they still never credited anything back.
Apple wallet support would be nice 3/5
I like chipotle but it be better if we had apple wallet support and can add more than just 1 gift card too. With Apple wallet I can get to my gift cards easily without opening the app and finding which can be compacted and can waste time too.