Horrible app and apparently not getting any better!
App rocks but the food is never ready 1/5
Kinda defeats the purpose of even having an app for ordering!! Or maybe the staff at the 15 and walnut street store in Philly need to be better trained
no words 1/5
Don't use it. The service is awful
So the app makes you go trough ALL the steps of ordering and then when it comes time to pay ONLY THEN does it make you open an account. Not to mention doesn't allow for easy signup with Facebook, google, or twitter.
Winner winner chicken (burrito) dinner
Terrible wait times. 1/5
This is literally the only mobile order app that hinders the experience of a restaurant. Mobile apps need to have asap wait times or they're useless.
Works Well, but add some improvements 5/5
Please update the user interface of your app.
Please allow users of your app to order even without a Chipotle account.
Please allow users of your app who have a Chipotle account the option of not saving their credit or gift card information when making orders rather than saving it as well as adding multiple phone numbers to protect their accounts. If a user unlocks their account, please use a 10-digit phone number instead of texting a code from a premium number (4, 5, 6 digits).
Please bring Apple Pay to the app.
This app is great! They have definitely improved it since the last time I used it! It easy to customize your orders now. Super simple to use too!
Waste of time and money 1/5
I was placing my order and I only eat a bowl with chicken and rice period!, and that costs $4.75 at the store but with the app they will charge me $6.50 even if I just get a bowl with chicken...
Not Today! 4/5
I have loved this app for around two years. It has been awesome! But today a message popped up indicating I needed to re-enter my payment information for their new system." Oh, ok" so I was trying to do that but it would not allow me. After several attempts I just decided I will have to pay in the store. Which is a teeny tiny first world problem I know. I'm just saying that this App is misbehaving today 😀
Chipotle's is the Arby's of Apps 1/5
By J Doolz
Horrible app. Took forever to download and it crashes all the time.
Much like my mobile ordering experience through a browser, the app just simply will not work! Cannot find a location, cannot login (some unexpected exception error), can not create a new account through the app. Would like to retry once issues are fixed.
Keeps crashing every time you select a location. As president trump would say it's a total disaster!
Terrible. Absolutely terrible. 1/5
You'd think a company of this size could get it together for an app -- but they surely cannot.
The app crashes often, is unable to connect to the "super computer" often and renders the app useless.
They inexplicably dropped the ability to use gift cards at all.
It changes so often that it makes itself the antithesis of being user-friendly.
Pathetic app. You're better off using Yelp or Google to do anything you want with this app, or just call an order in. This app is terrible.
Couldn't locate the store even when I found it on the map. Funny thing is I went to the app because the website was not working.
I guess I'll go somewhere else for lunch today.
Cold food 1/5
It's good that I could skip the line but my food was not hot and the rice was undercooked. I arrived precisely when it said my order would be ready. I'd rather just wait in line and get fresh food.
Easy to use and convenient! 5/5
I've never had an issue with this app. It's easy to use and saves your past orders for quick ordering next time. It's so worth using the app to save time and not wait in the often long lines at Chipotle.
More features? 2/5
I want to see Apple Pay and wallet support.
They keep messing up 1/5
I am giving up on ordering through the app. One time I placed and order and paid through the app to just go and pick up and the location was closed. I had to call and get a refund.
On a separate occasion I ordered and paid and when I got back to work I noticed the beans and chicken were missing from my bowl.
I wouldn't rely on ordering through the app anymore.
Can't order quesadillas 3/5
Love the app but there is no way to order quesadillas. My kids don't like all the sides with the kids meal so it'd be nice to be able to select small quesadilla or large steak quesadilla. Have to write in the instructions but it doesn't always get noticed.
Not bad 5/5
Work in progress. On its way to greatness.
Love the features, hate the wait 2/5
I love the way that it divides your order into meals and let's you name each meal.
What I hate is that every time I've tried to place an order, the earliest pickup time available is at least 25 minutes out. The closest Chipotle to my office is only a 5 minute walk, so this doesn't really help me unless I place the order well in advance (I don't usually know where I'm going until I start walking). The line is never long enough to justify using the app en route so this doesn't do me too much good.
Really good app! 5/5
When I came it was really busy and a long line, I walked right up to the cashier told them I had a mobile order and he said it's almost ready. To find out that they didn't have any fajita veggies for one of my burrito bowls, but gave me a buy one gift card for my next order and apologized. Great service and except for missing the veggies I'm surprised this has gotten such bad reviews.
Could be better but still good 3/5
Should be integrated with Apple Pay for faster checkout.
Well designed app. Use it for quick online ordering once a week.
So close 3/5
This is an excellent idea that was poorly executed. The app will only allow me to select a pick up time one hour from the time I was placing the order. Otherwise I think the functionally is good.
Ordering not flexible 1/5
I can have half n half beans? What about little sour cream and more than one sauce? The app is useless....
By Chipotle's mark up
App needs taken off or me reprogram it. Someone has no idea how to market or customer service manage it. Either hire someone to do so (you're business is dropping) or hire me. Things don't have to be so hard.
Needs Apple Pay 1/5
By Been Waiting Here
This really needs Apple Pay why do I need to expose a credit card numbers to other systems, Apple Pay is long over due!!!
First. Can't place order. 2nd. Can't get refund on accidentally ordered food. 1/5
First. Can't place order. Tried 2 separate times on different days. Even put in new credit card info. Waste of my time.
2nd. I accidentally placed an order. Cancelled it within 10 minutes by calling the store. I was told to call chipotle customer service. Can't get a hold of anyone. Crappy service.
Solid app. 5/5
You can pretty much order anything you want, and you can write custom messages per order (like *lite cheese, as an example).
Plenty of reviewers here have reviewed their individual location rather than the app itself.
My location (which I will not disclose) is awesome and has an awesome, down-to-earth staff.
So the app works just fine for me when I need it.
Peace and chips,
Either crashes, freezes or gets stuck. I don't know why I even try it because the app only worked once for me. Avoid it and eat somewhere else.
Just go to the store. 1/5
Buy online. It's a joke. Spend time setting up the app and ordering in advance. Just means that you show up after 20 minutes and wait in line like everybody else. The point if buying online is to skip the line.
This app solves no problem and wastes more of your time.
Can't use gift cards 1/5
This app doesn't allow you to pay with gift cards? Why even give them as gifts anymore?
Cant save debit cards? 1/5
New version doesn't let you us debit cards.
Cannot Use Gift Cards in App 1/5
Of course they let you BUY the cards through a button in the app thay redirects to their website. Also cannot store eGift Cards in the app - you have to store in your email. In addition no fingerprint for password. This app is way behind the times - would like a place to store my electronic gift cards.
Works really well and gets me my food early. Why is everyone else attacking this version? It works fine.
Can't customize orders enough 1/5
You guys realize people HIGHLY customize their orders right? Yet this app offers only minimal customization opportunities, making it worthless. Please look at the Panera app and copy it, it's a million times better than this app.
(Having a special instructions text box does not count as customization BTW. They are almost always ignored by the workers.)
By Catastrophic Colon
Complete rubbish. Refuses to place an order and keeps popping up an error screen. As someone else noted, every new version seems to be more problematic than the last.
I too am done, strike 3 chipotle.
Chipotle grill 1/5
App gets worse with each rendition. Sort of like the restaurant. Won't take gift cards any more. I'm out.
Chipotle App 3/5
Great app. Except they should add Apple Pay support which would make it 10x easier to pay and some sort of rewards program kind of like Starbucks.
By JM DC
Like the app because it helps you avoid the line, but you still have to wait 20++ for your order. I don't understand why the cashier at the end of the assembly line has to take the order print out to the start of the line. Why not have the order print at start?
No way to enter gift cards 1/5
By Bob D. in MI
Previous version allowed user to enter gift cards. This version only allows credit card entry. Upgrade fail.
Doesn't work 1/5
Error occurs when trying to order.
Not useful 1/5
Has the same problem as ordering online with not being able to input special instructions, and you can only load one gift card to pay.
Latest version of the app is nearly unusable 1/5
Echoing many other Reviews here... lost all my saved favorite meals and recent orders, lost my credit card info. Placed orders and tried to save as favorite but when you go back to look for the favorite meals, you still get the error screen and no favorite orders or recent orders. It did seem to keep my credit card info after re-entering it.
Wait times seem to be getting worse and when I enter specific instructions, the instructions seem to be ignored. I don't know if this is an app problem or a store problem.
For a company that has had real problems with food poisoning, and is struggling to over come the loss of business, this isn't the way to keep my business. Twice recently, I've just given up when my favorites were again missing and ordered pizza instead.
By Drew Stockcar
Chipotlé is my life ❤️
Horrible App to place orders. 1/5
Placed and order, went to pick it up 30mins later when I was told it would be ready only to find out the order never went through. Replaced it again and the app said there was no orders. Placed it again, got the same result. Turns out the orders went through and was charged twice.
The favorite & recents order button keeps giving an error 1/5
I keep having to delete and reinstall the app for the favorite & recent order button to work.
Store hours wrong/don't work 1/5
New update broke the app. Your QA team is incompetent.