Old Orders 1/5
Convenient app, but hate the fact that I can't delete my orders from 2014. Please update to allow customers to delete or keep old orders.
Convenient. Great app. 4/5
Great app for ordering quickly and you can pay before you get there which is nice. No wait! The only thing I would change is the ability to edit ingredients (easy, regular, extra) when it comes to quantity. You can add special instructions but overall 4.5/5!
Good App 4/5
I have found this app to be really handy. I use it at least weekly. Never had any technical difficulties. That being said....I have always had the option for special instructions on both the kids and adult meals. Today there was no longer that option on the kids meal. My little only likes 2 sides of rice and no beans but I can no longer specify that so this app is no longer functional for me. Please change that back!!!!!
App keeps crashing 1/5
By not Happy Guy123
I'd love to be able to use this app, but everytime I try to sign in, the app just crashes. Very frustrating!
App is absolute garbage!!! 1/5
After creating an account and trying to log in the app keeps popping up with an error message and crashes the app. How the hell do you mess something like this up?!? Uninstalled and never downloading again. Complete piece of crap.
Not ready for prime time 1/5
My app was working fine...today I tried to place an order and was told I needed to update the app. I tried to update, but I can't because, apparently it thinks I already have the latest version. Finally deleted the old version, downloaded the new; every time I try to sign in it crashes - 30 minutes later, I'm having lunch someplace else.
Good for online orders but no gift card 3/5
I like this app to place orders online but I wish you could add a chipotle gift card to the app to either take care of the order online. It would also be nice to be able to load a chipotle gift card into the app and add to apple wallet so I could use my phone to pay when I'm in the store.
Doesn't work 1/5
Put all my information in. Keeps telling me there's an error. I'm starving.
Some thing are missing 2/5
By Sandy Salamander Smith
Come on with the quesadilla option already.
Some of the Other Reviewers Aren't Bright 5/5
By Ace Kabob
The app is incredibly easy to use. No stability issues for me. I've placed 20+ orders with app, never a problem ... and I get to walk past everyone in line to pick up my food at the register. The reviewers who are complaining about custom ordering must have missed the app option where you can make SPECIAL REQUESTS. (It's called "reading," people - try it.)
I cannot comment about the inability to order quesadillas- if true, a legitimate complaint for parents ordering for kids.
I love eating from this place but I haven't been able to place an order on the app. It doesn't give me the option to add an order. What's the deal. Deleting the app.
Great ordering, no gift cards or Apple pay 3/5
Being able to add gift cards and use apple pay is standard. Please update
Consistently Inconsistent 2/5
This is one of the most frustrating apps I use. One day, it works fine; the next day, it fails to connect.
Either the app doesn't load, or it doesn't find my usual store, or, like today, it fails to load my order into the checkout page.
This app chooses to fail regardless of 4G, LTE, or WiFi signal.
This is such an inconsistent performing app, that I am surprised more when it DOES work versus when it doesn't!
Restaurant locations take forever to load and when they finally do you can't place an order because the request times out every single time!
Not available at my location 1/5
No point to the app since online orders are not available at the location near my house.
Incomplete menu... sort of 4/5
Good app, but we order large quesadillas for the kids and that's not on the app menu.
Now that I'm waiting in line even after I ordered via the app, I see that the large quesadilla isn't on the in store menu either... maybe y'all could fix that?
Confirmation but no record 1/5
This has happened 2x. Placed order on app and get confirmation #. Get to Chipotle and no record of order. Double checked and at right location
Missing a Vital Option 3/5
By Dedicated quitter
This is a great app with smooth functionality. My only complaint is my inability to order quesadillas through it. I usually get a steak quesadilla but it is not an option anywhere on the mobile app. You'd have 5 stars from me if it were there!
Killer App !! 5/5
By Johnny Arpeggio
Killer App !!
Everything performed flawlessly!!
The food is good but the app is useless unless you have a Chipotle that offers online ordering. My Chipotle here doesn't offer it and the app will not allow me to move past selecting a location so I can even look at the menu!
Doesn't work 1/5
By Randy Juel
Always "error occurred"
Unable to add cards 1/5
The save button is not active when entering credit card information. Can't pay through the app. The last version had this bug and so does the new one.
Not ready for prime time 2/5
I give them my email address and phone number, and all they give me is this unusable app. No option for half and half rice or beans. No option for corn. Not many options at all. The app looks clean, and it functions well, but what's the point really? I'll re-install in a few months to see if they've made any progress.
Will never delete this 5/5
This app is great to use, especially on days when there's long lines and all you have to do is order and pick it up right away. And with the latest update you can order your food more early.
By N/A 1234
Why can't I choose, little cheese or extra salsa?
See Subway app for decent example of how best to implement.
Missing important features and buggy 2/5
Login with Facebook Button
Confirm view for PIN setup doesn't launch keyboard, so no way to confirm, and no way to setup touch ID. Shouldn't even have PIN. Just another piece of info to remember
Good app but no order 2/5
I was pretty disappointed with my first time using this app. First, I discovered there was no quesadilla option when ordering ahead. Second, after we did place our order and arrived to pick it up they claimed to never have received it and we ended up waiting anyway. It's a good idea and easy to use app but kind of ineffective if the workers don't place the orders.
No quesadillas!!! 1/5
By Review Man11734692
Can't order a quesadilla really!! Wanted to skip the line but couldn't even order what I wanted.
Junk app: I can't order on the road without update first 1/5
By App Gnaw
Why forced update? I can't order on the road without update first.
No "Extra" button in an ordering app? 2/5
By Mr. Anti-Morning
This is such a glaring oversight, that I can't rate this app any higher. If Chipotle added an "extra" item to salsa, guac, lettuce, etc, this would be a SOLID 4 star app. Unfortunately, my girlfriend and I are unable to order what we want via the app because of this misstep. C'mon, Chip! We love you too much for that!
Needs Apple Pay 4/5
It's been a pretty reliable app. Order is done by the time I pick up the food.
I do wish that they would allow Apple Pay. The Panera does it so I am sure that they can do it.
I also wish they would allow me to copy and paste my credit card.
Great app 4/5
App is great as long as the workers know how to read because the last 2 times I've used it my order has been completely wrong and not even close to what I ordered.
Good burritos. Crappy app 1/5
Couldn't get the app to work. They should take a note from Starbucks.
Nice. Apple Wallet, please. 4/5
Thanks for adding TouchID finally--love not having to put in my password. Good job!!!
Wish it had Apple Pay for my order to go smoother/safer and faster!
Wish it had 3D Touch to quickly get to my order or some other similar quick function.
Capability to add multiple gift cards.
Wish I could also put my gift cards into Wallet app (formerly Passbook).
*****Ability to pay with gift cards at register in store right from app (maybe NFC).
By Ding dong Wang mummy
It doesn't work. Worked 1 time. Now it's broke. I tried re install. Still broke. Apple iPhone 5 SE on Verizon. Won't place my order throwing some error.
Have tried ordering at least 30x and it times out and says try again. Wow! Please get it together! Called store and they said corporate knows it's a problem and does nothing to fix it! Frustrating when my son is working and I'm TRYING to order and pay w your app and it clearly does NOT work.
Best food app 5/5
So many apps don't let you pay for the order. This one does. So many restaurants make you wait in line with everyone else placing orders. Chipotle doesn't. Plus it saves my favorite order. All of this means I can place an order and pay for it in a few seconds and then walk right up to the front of line and pick it up. It couldn't be easier or faster.
By User female
Wow I love ordering through the app! 99% of the time my order is waiting for me. Tonight was different as the app was delayed in showing my order and I had to wait longer than normal for the confirmation email. Needless to say I made an accidental duplicate order. I called to inform them of the mistake and later, go to my restaurant and they tell me I have to go online to receive a refund. I was a little irritated but at the end of it all, I received a phone call within minutes of submitting my concern. Wow! That was exceptional! I'm hoping I see the refund within 72 hours as notified. Thank you Chipotle! Mmmm~!
Horrible app and apparently not getting any better!
App rocks but the food is never ready 1/5
Kinda defeats the purpose of even having an app for ordering!! Or maybe the staff at the 15 and walnut street store in Philly need to be better trained
no words 1/5
Don't use it. The service is awful
So the app makes you go trough ALL the steps of ordering and then when it comes time to pay ONLY THEN does it make you open an account. Not to mention doesn't allow for easy signup with Facebook, google, or twitter.
Winner winner chicken (burrito) dinner
Terrible wait times. 1/5
This is literally the only mobile order app that hinders the experience of a restaurant. Mobile apps need to have asap wait times or they're useless.
Works Well, but add some improvements 5/5
Please update the user interface of your app.
Please allow users of your app to order even without a Chipotle account.
Please allow users of your app who have a Chipotle account the option of not saving their credit or gift card information when making orders rather than saving it as well as adding multiple phone numbers to protect their accounts. If a user unlocks their account, please use a 10-digit phone number instead of texting a code from a premium number (4, 5, 6 digits).
Please bring Apple Pay to the app.
This app is great! They have definitely improved it since the last time I used it! It easy to customize your orders now. Super simple to use too!
Waste of time and money 1/5
I was placing my order and I only eat a bowl with chicken and rice period!, and that costs $4.75 at the store but with the app they will charge me $6.50 even if I just get a bowl with chicken...
Not Today! 4/5
I have loved this app for around two years. It has been awesome! But today a message popped up indicating I needed to re-enter my payment information for their new system." Oh, ok" so I was trying to do that but it would not allow me. After several attempts I just decided I will have to pay in the store. Which is a teeny tiny first world problem I know. I'm just saying that this App is misbehaving today 😀
Chipotle's is the Arby's of Apps 1/5
By J Doolz
Horrible app. Took forever to download and it crashes all the time.
Much like my mobile ordering experience through a browser, the app just simply will not work! Cannot find a location, cannot login (some unexpected exception error), can not create a new account through the app. Would like to retry once issues are fixed.