Works fine 5/5
By Hundred dollar bill
Does everything I need it to do. Has fingerprint access, shows all accounts, has Mobile deposit, transfer money to different accounts, pending and more features. Never had an issue with this app. If you need more detailed questions about your account just call the bank. They are always helpful.
Fix bill pay please 3/5
When you go to pay bills comes up unknown error for 2 days now please fix!!
I’ve been using this app for a while now but only the last few days has it given me problems. Every time I try to login I get a message saying, “mobile is currently unavailable. Please try again”. Please fix this ASAP!!
Where’s bill pay? 2/5
The latest update removed the menu button on the upper left corner - I can no longer access bill pay or mobile deposits on my app
The only thing that actually works well is checking how much money is in my account. Mobile deposit doesn’t even work anymore after the update
Changing banks Worst app on the iPhone 1/5
By Nader mike
Have used this app for several years. Of all the bank and financial services app Citizens is the absolute worse by a long shot. You can’t log in at night, you can’t use Face ID to login even though this feature has been around for many months and all other institutions and apps have adopted it EXCEPT CITIZENS. Chase and Bank of America apps are always several steps ahead and now even many more than before. It’s nothing but a hassle dealing with Citizens these days and this is after 25 years of banking with them.
Crashes Every Time 1/5
Worked fine until the fall but now it crashes every single time after I correctly answer the security question. A lengthy call with support and a promise from a local teller were to no avail. Extremely disappointing.
Font Is Too Tiny 1/5
This app needs a much bigger font.
Bill pay 1/5
By Jim howser
The bill pay feature hasn’t worked for more than 8 months! They don’t care!
Face ID 2/5
They need to include Face ID activation. I just got the iPhone X and now I have to TYPE in my password. It’s a downgrade from when I had the 6, and I could at least use the thumbprint.
Mobile app is not currently available 1/5
By Nasty B. P40
Convenient how it’s never available when i need to use it. Worthless...
Won’t login 1/5
Haven’t had a problem with this app until the last two weeks where it won’t even let me login. Says my device is not connected to the internet....
Mobile deposit 2/5
Mobile deposit doesn’t work after update.
Face ID 3/5
Please update the application by including face ID when signing in. Other banks have been using this capability. Thank you.
Mobil banking and bill pay 2/5
I’ve enjoyed the Mobil app for years but very disappointed you can’t pay bills through app for business accounts. Frustrating and behind the times for a bank these days. Addressed this with bank and never get a straight answer as to why and when/if this service will be added..
Mobile app is unavailable all the time 2/5
Constantly get the message mobile app is unavailable. Sometimes for days. I end up uninstalling it and have to enter all my info again. Sometimes that works. For a few days anyways. Then it starts up again. So annoying. I need to look at my bank account multiple times a day. I should never see this message.
.. and you broke external transfers. 1/5
There is a bug in this version of the app. It will force close when trying to do an external transfer. I go through the entire process and when I click submit, the app force closes and the transfer does not go through. Try again, force close.
No Face ID 1/5
Still haven’t added Face ID or Brought back Touch ID what are they waiting for. Logging in without them is a total pain. This needs to be fixed ASAP.
After logging in there is a splash screen asking if you want to setup Touch ID. It takes to settings and there is nothing about Touch ID.
Both of my credit cards already support this. Citizens is behind the competition.
Citizens Bank App 1/5
This is the best bank app you can get they go out of there way to fix issues. They give you that personal touch just ask them. Thank you citizens bank my bank card got deleted from my phone why? Now I can’t get into my banking I didn’t forget password or id# why????
Still no Touch/Face ID 3/5
How hard can it be? Touch ID has been around long enough and I think this app had it some point, but then it was removed. I just don’t get it. Get the Discover app and see how it should be done.
Face ID 2/5
When can we see the Face ID?
Great app, easy to use but no Face ID 4/5
Love the app. Very fluid and easy to use and see bank accounts and transactions, pay bills and so on. However, please add support for Face ID.
By Won't listen
When one logs on with this app there is no way to go back. You have to log on again very frustrating
Still terrible. Still no Face ID
What now? 2/5
Been happy more or less with the application so far but in last number of days I can’t log in. Keeps showing the message “mobile unavailable now. Please try again later”.
Please fix it ASAP.
It’s a waste of time 1/5
They can’t seem to get this app right mobile deposit almost never works it’s more of a pain than anything
Mobile is always unavailable 1/5
It used to be an easy to use app. But lately, it’s making me want to change banks!!! Every time I try to use the app, it tells me that mobile is currently unavailable, to try again later. It’s aggravating!!
If you guys could just make the app work that would be a really good thing. I mean, when I need the app and it doesn’t open or is unavailable, or freezes up, that just doesn’t work for us. Back to the drawing board...
Mobile banking unavailable 2/5
Can’t make mobile deposit after latest update.
DO NOT UPDATE!! 1/5
The app is now terrible! They couldn’t leave well enough alone. IF you’re able to log in, you cannot mobile deposit at all. Lag time is so long it kicks you out.
New update 1/23/18, mobile deposit is glitchy and won’t load. App as a whole is glitchy. Please fix!!
Please add enable Face ID on your mobile app and two factor authentication on your banking website.
Mobile unavailable 1/5
Mobile has been unavailable for almost a week now.
App doesn’t work very well 2/5
Pretty regularly when I try to log in I get an alert that tells me that “mobile is unavailable. Please try again later” and it’s been doing that for like two weeks straight now.. very annoying
It’s crap 2/5
I’m 100 % sure of my log in (went on line to be sure) but this app won’t work. Get it right before you put it out there
Secure my account! 1/5
By N!ck Nam3
Please secure my account! The app and website do not offer 2-step authentication.
Needs Face ID 2/5
NEEDS FACE ID
Not working 1/5
By Mackdaddy 4651
It’s always a hassle to log in I have to keep changing passwords although they are written down so I know I’m typing the correct one. Now the app won’t open at all it’s been a few weeks now I tried to wait it out and hope it was a glitch but the app doesn’t work won’t even open for me to check my balance
Face ID not working 3/5
Tell me to go into setting and security to enable Face ID. However doesn’t give me an option to do it or add it
Where is Face ID? 2/5
There’s no excuse not having Face ID enabled yet! All of my other financial apps had it enabled soon after the iPhone X was released.
iPhone X support added, thank you!!! 5/5
Thank you for updating to add support and formatting for the iPhone X, that was my only complaint! Love the app and bank, thank you!!!
Face ID 2/5
By Worst 241
Needs Face ID compatibility for iPhone X
No credit card access 3/5
It won’t let me log in to my credit card account
Difficult w t f Thank you Bank of America . To the trash citizens Bank 1/5
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This app never works 1/5
This app is great - when it works, which is never. What else can I say? I tried to login - again, and “mobile banking unavailable at this time.” UGH! This happens every single day. Being a bank, you think they'd fix it. This has been happening for months!
Doesn’t even work once you log in
Mobile is never available 1/5
Every time I try to log in, whether with WiFi or my carriers service, it always tells me mobile is not available. EVERY TIME.
Straight outta 2010 2/5
The UI of this app is straight out of yesteryear. It doesn’t integrate Face ID, and I don’t remember prior versions integrating Touch ID fully, either. The interface is very simple and clean, to a fault. Most activities require logging on to the full site.
Face ID? 1/5
By Mr.Knowitall 2
For some reason the developers thought it would be a good idea not to include Face ID in the new update. Every other app already has it or works with the old Touch ID to Face ID method. Why they decided it was not a good idea to include it is beyond me. Probably switching to service credit union for the convenience.
iPhone X Screen 3/5
Please optimize for iPhone X