Trouble updating 1/5
Trying to open app, won’t let me, says I need an update. Click update and it takes me to the open screen, click open which you guessed it, takes me to the update button!!! I’ve been using this app for years without a problem. PLEASE FIX THIS LOOP HOLE!!! I need the app working to do some banking!! Very angry 😡😡 and frustrated!!
No to Zelle, yes to Zenmo and Apple Pay 1/5
Never heard of zelle and I follow technology very closely. Would I trust Zelle with my debit card? No way. Zenmo is simpler and doesnt require other parties to have a bank associated with zelle. Bad move Citizens. Also, Apple is rolling out Apple Pay which will most likely reduce Zenmo’s business greatly. Stay away from Zelle everyone. There are better alternatives.
App update 1/5
What's going on with the app updates? In a never ending circle..... please fix
Will not update 1/5
Just like everyone else select update takes you to the App Store which just says open, if you touch on it takes you back to Citizens main screen which wants you to update just one continuous loop, not happy cannot access my account through mobile device very inconvenient to transfer money considering pulling money out.
Great Until 2/5
I don't know what happened. I got the iPhone x and face id was working beast to open app until yesterday app froze on me. I had to delete when I reinstalled face id does not work at all. Please fix. Thank you
iPhone X 3/5
Upgraded to the iPhone X and now this app says o need to update it. There is no active app in the App Store. Let’s get that going people.
Cannot open app after update 1/5
Same as other reviewers, the app prompts me to update, which I click because it is the only option. It brings me to App Store, but there is no update available. The only option there is to "open", so I am stuck in an infinite loop.
Stuck in a loop 1/5
Upon opening the app I was told to update. After updating the app still tells me it need to update upon opening. Impossible to open!
New updates, less useful 3/5
The mobile app isn’t as functional as the web app which is ok. But, the mobile app is unavailable often and with each new update the fonts are smaller and even smaller again with the latest update. About three previous versions ago it was much easier to read. Plus you can’t adjust it in settings. How about increasing the font size on the next update?
Can’t log in 2/5
By the crimson dynamo
I just keep getting prompts to update, which I have done. When I hit “open” from the app update page, it takes me back to a prompt to update.
New version 1/5
By Dena bean
I updated the new version and now it keeps saying to update and won’t let me access my accounts. I can’t update it when I already did. Hate this app and bank.
iPhone X 1/5
By titanic artist
When are you going to work with letting us iPhone X users let us use our face recognition instead of having to use password or pin to get into our app
App kept redirecting me to App Store 1/5
When I tried to log in on the mobile app, it kept redirecting me to the App Store, asking me to update my app. However, my app is already the latest version. Please fix.
Stuck in a loop 1/5
Told to update the app, open the app, told to update the app...
What is going on? 1/5
Simply will not open after recent update...very agitated 😑
Been having trouble lately keeps telling me I need to update when I already did that I don’t know what to do
Update broken 3/5
Updated and am being told i need to update. Cannot use app. Come on... fix fix fix.
Not business banking friendly 1/5
By Mike Vetovich
Citizens bank isn’t business bank friendly. Can’t make deposits or pay bills because i have a business account.
Keeps telling me to update newest version from App Store but every time I try to, it says, "open," and when I click open,
it tells me to get the new version from the App Store. Will it let me update its a vicious cycle!!! Uggh!!
Is just what you need in a Bank app,but it keeps telling me to update the app when there is no update to it. Am locked out.....
Nice job 5/5
I real like banking a the branch in Bryn Mawr, Pa on Lancaster avenue. Nice thoughtful people. Customer service oriented and I like that they remember me and my name. They do a great job no any Excellent job at this branch
Poor update 1/5
The app won’t let me log in because it says I need to update. It has already been updated to the most recent. Never had a problem before, and don’t get upset with little glitches, but this is unacceptable.
The update will not update now I have no mobile access because it states to update after I all ready updated it including shutting of the phone and turning it back on. Someone doesn’t know what they are doing.
Font size too small, trouble logging in 2/5
Lots of trouble logging in, telling me the mobile service is unavailable. Also, why is the font so small now?
Now it's telling me to update to the latest version and sends me to the app store. I already have the latest version and can't even log in since there is no way to close out the message window...smh
This app has constant issues. Half the time I can’t login, half the time I can. As of yesterday, I click the app, and it tells me I need to update to use. I click the update button it prompts me with, it brings me to the update page, but I can’t update anything because I already have the most updated version. It won’t let me access the app at all because it is saying I need to update the app.
Since the latest version installed I can’t get in. The icon keeps cycling to install what is already installed. Very frustrating!
Update bug 1/5
I try to open the app, it tells me I need to update. I go to update it but says there’s no update available. It’s useless now
Forced Update 1/5
Tired of these forced updates that make the app worse!
Can’t access or update 1/5
I am trying to use app to pay a bill. When I tap to open it says I have to upgrade. When I try to upgrade there is no way to start the update. It is stuck in a loop. Worst app of any on my iPhone.
Mostly good 4/5
Works great to check my account balances and make transfers, instantly, but I'm annoyed that it wouldn't let me use it unless I updated it.. I couldn't log on at the store to transfer $ to my checking/debit acct, because it was forcing me update it or not be able to access my accounts, which I didn't want to use data to do. Please fix this and make the updates optional, otherwise I haven't had any problems with this app✌🏼️
Great app for personal but not for business 3/5
By Joel from Jb hunt
Nothing is avaible for small business with this app, I was waiting for zelle and now says that is not avaible for small business
Not kool 1/5
I’m trying to see my balance account and all I see is that stupid message to update. Update where? 😡😡😡😡
Ap not working 1/5
Says update. Is updated. Won’t load.
Fix this! 1/5
By Crocs headbands
It keeps telling me to update the app so I can use it but I’ve already downloaded the latest update and the message won’t go away when I click on the app so I can’t get on to access my account
Logging in 2/5
Biggest f*cking issue you’ll ever face!
Mobile deposit not great 1/5
For example I can’t deposit today because the message “update your app” pops up regardless that it is up to date. Also I can never deposit the same check amount that I have in the past because the message “duplicate deposit” will prevent.
Mobile deposit clearly should make note of check number not check amount.
App is terrible 1/5
By bbjk n
This app is horrid. It tells me I can’t use it without updating and there is no update present. I need to access my account but now I can’t and I can’t eat this week because of it
The app was better before 1/5
The updates have made the app a pain to use, way better before the updates, the app crashes for no reason and logs you out, WAY BETTER BEFORE!
Logging in 1/5
I had to “update” my app
I went to log in...had to « update « my app
I did AGAIN
And again and again...I CANNOT log into my account
Can’t be more happier 5/5
Excellent services with very courteous and helpful staff. Always helped me and made banking very easy and hassle free. Thank you Citizens Bank!
App isn’t working 2/5
Fix it so I can pay my bills y’all
App keeps telling me it needs to be updated even though it already did and now I cannot even get to the login screen. Absolute crap app.
I’m trying to log in and it’s telling me I need to update my citizens app, which I already did!!!
Worst Bank 1/5
Worst bank in history!!! Out shopping with family after receiving a letter saying that my ATM limit for cash was raised tried to take cash out ATM took my card. I have five accounts with Citizens and I’m closing every single one of them this week.
Update issues 1/5
App says to update. App Store says its up to date, click open in the App Store and the app still says update required and I go around in an endless loop....
Working fine 4/5
I can’t access my account right now. It’s telling me to update the app, but it’s up to date. I don’t know what to do.
Disappointed with update 3/5
I’ve been using this app without a problem for over a year and now that I have been forced to do an update I cannot access the app... it continues to say that I have to update to go any farther (which I did) but when I try it says I’ve already updated it and gives me the option to open the app.... guess what happens when I click open.. you guessed it, it tells me to update! I’m caught in a catch 22! WTH!!!!
Yeah 5 * for sure 5/5
There isn’t any other company, much less bank, with better customer service. Every single time I have ever needed help doing anything! There was someone who was extremely helpful and left me thanking the heavens I chose citizens bank because it would have been a hassle and a half anywhere elsewhere. Thanks
Inconvenient convenience 1/5
By Hide it under the mattress
I cant access my app or account (which is stressful since the teller only deposited $100 to a $200 deposit, now i have to wait for surveliance to confirm my physical transaction; the drawer wasnt up $100)!
I go to access my app and tells me to update... i go to update the app and theres no option to update it. After reading all these awful reviews, i just want the old app to function, (and my other $100 deposited into my account before my bills are automatically wothdrawn; waived fees or not).
It’s Sunday I’m home sick. Need to pay something. Go to app. Says new version is available. Must update. Cannot access app,try to update. Update won’t update. Won’t open goes back to endless cycle. So I delete it all reinstall- still get “must update” screen. update tried again. Download again. ok no can do update frozen in a time warp circle of frustration. Either update this piece of crap app or I’m getting new bank.