Citizens Bank Mobile Banking

Citizens Bank Mobile Banking

  • Category: Finance
  • Release Date:
  • Current Version: 6.2
  • Adult Rating: 4+
  • Developer: Citizens Bank, N.A.
  • Compatibility: Android
9,816 Ratings
$ 0

Citizens Bank Mobile Banking App

CITIZENS BANK MOBILE BANKING DESCRIPTION The Citizens Bank FREE Mobile Banking app allows you to check available balances and activity, transfer funds, pay bills, manage your billers, Send Money with Zelle, deposit checks, and locate ATMs and branches – all on your schedule, at your convenience.  

The Citizens Bank Mobile Banking app is available to all Citizens Bank Online Banking customers. Accessing the app is easy – simply use the same Online User ID and Password you have established for Citizens Bank Online Banking.  

 Access the bank accounts you manage at Citizens Bank Online Banking
 View account balances  
See recent activity 
 Pay Bills Send Money with Zelle®
 Transfer money between accounts  
Deposit checks
 Quickly see selected balances without logging in with Fast Balance 
Receive account alerts 

Our Citizens Bank Online Guarantee® protects you from fraud with 100% Online and Mobile Fraud protection. The technical security measures Citizens Bank employs--including state-of-the-art encryption technology, firewalls and secure logon--protect your accounts from unauthorized users. Just like most major credit cards, you are protected 100% against unauthorized online and mobile transactions, visit to learn more. 

 We are committed to protecting the privacy of your financial information. See our online Privacy Policy on our web site at 

 Get help when you need it - Find ATMs and branches near your current location or search by city, state or zip code with our built in branch locator. Contact Customer Service 24/7 with our click to call right from your iPhone. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. ©2018 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A. and Citizens Bank of Pennsylvania. Member FDIC


Citizens Bank Mobile Banking app screenshots

Citizens Bank Mobile Banking app reviews

  • Works fine 5/5

    By Hundred dollar bill
    Does everything I need it to do. Has fingerprint access, shows all accounts, has Mobile deposit, transfer money to different accounts, pending and more features. Never had an issue with this app. If you need more detailed questions about your account just call the bank. They are always helpful.
  • Fix bill pay please 3/5

    By Jmrrich
    When you go to pay bills comes up unknown error for 2 days now please fix!!
  • Unimpressed 3/5

    By JustSonj
    I’ve been using this app for a while now but only the last few days has it given me problems. Every time I try to login I get a message saying, “mobile is currently unavailable. Please try again”. Please fix this ASAP!!
  • Where’s bill pay? 2/5

    By Lynnguini
    The latest update removed the menu button on the upper left corner - I can no longer access bill pay or mobile deposits on my app
  • Terrible 1/5

    By Gbro10
    The only thing that actually works well is checking how much money is in my account. Mobile deposit doesn’t even work anymore after the update
  • Changing banks Worst app on the iPhone 1/5

    By Nader mike
    Have used this app for several years. Of all the bank and financial services app Citizens is the absolute worse by a long shot. You can’t log in at night, you can’t use Face ID to login even though this feature has been around for many months and all other institutions and apps have adopted it EXCEPT CITIZENS. Chase and Bank of America apps are always several steps ahead and now even many more than before. It’s nothing but a hassle dealing with Citizens these days and this is after 25 years of banking with them.
  • Crashes Every Time 1/5

    By BeeBeeUU
    Worked fine until the fall but now it crashes every single time after I correctly answer the security question. A lengthy call with support and a promise from a local teller were to no avail. Extremely disappointing.
  • Font Is Too Tiny 1/5

    By AppleUserAU
    This app needs a much bigger font.
  • Bill pay 1/5

    By Jim howser
    The bill pay feature hasn’t worked for more than 8 months! They don’t care!
  • Face ID 2/5

    By Jessica8615
    They need to include Face ID activation. I just got the iPhone X and now I have to TYPE in my password. It’s a downgrade from when I had the 6, and I could at least use the thumbprint.
  • Mobile app is not currently available 1/5

    By Nasty B. P40
    Convenient how it’s never available when i need to use it. Worthless...
  • Won’t login 1/5

    By dance7742
    Haven’t had a problem with this app until the last two weeks where it won’t even let me login. Says my device is not connected to the internet....
  • Mobile deposit 2/5

    By Nick$$$$&$$$
    Mobile deposit doesn’t work after update.
  • Face ID 3/5

    By Anonymous@US
    Please update the application by including face ID when signing in. Other banks have been using this capability. Thank you.
  • Mobil banking and bill pay 2/5

    By jpsteach1
    I’ve enjoyed the Mobil app for years but very disappointed you can’t pay bills through app for business accounts. Frustrating and behind the times for a bank these days. Addressed this with bank and never get a straight answer as to why and when/if this service will be added..
  • Mobile app is unavailable all the time 2/5

    By Kimo1979
    Constantly get the message mobile app is unavailable. Sometimes for days. I end up uninstalling it and have to enter all my info again. Sometimes that works. For a few days anyways. Then it starts up again. So annoying. I need to look at my bank account multiple times a day. I should never see this message.
  • .. and you broke external transfers. 1/5

    By Otj287
    There is a bug in this version of the app. It will force close when trying to do an external transfer. I go through the entire process and when I click submit, the app force closes and the transfer does not go through. Try again, force close.
  • No Face ID 1/5

    By Netnomad123
    Still haven’t added Face ID or Brought back Touch ID what are they waiting for. Logging in without them is a total pain. This needs to be fixed ASAP. After logging in there is a splash screen asking if you want to setup Touch ID. It takes to settings and there is nothing about Touch ID. Both of my credit cards already support this. Citizens is behind the competition.
  • Citizens Bank App 1/5

    By Moreyc508
    This is the best bank app you can get they go out of there way to fix issues. They give you that personal touch just ask them. Thank you citizens bank my bank card got deleted from my phone why? Now I can’t get into my banking I didn’t forget password or id# why????
  • Still no Touch/Face ID 3/5

    By I.R.A.
    How hard can it be? Touch ID has been around long enough and I think this app had it some point, but then it was removed. I just don’t get it. Get the Discover app and see how it should be done.
  • Face ID 2/5

    By MyShit
    When can we see the Face ID?
  • Great app, easy to use but no Face ID 4/5

    By Chrisv2385
    Love the app. Very fluid and easy to use and see bank accounts and transactions, pay bills and so on. However, please add support for Face ID.
  • Terry 1/5

    By Won't listen
    When one logs on with this app there is no way to go back. You have to log on again very frustrating
  • Terrible 1/5

    By Laughard
    Still terrible. Still no Face ID
  • What now? 2/5

    By Кумба
    Been happy more or less with the application so far but in last number of days I can’t log in. Keeps showing the message “mobile unavailable now. Please try again later”. Please fix it ASAP.
  • It’s a waste of time 1/5

    By Bugtdtfnbknmcxbc
    They can’t seem to get this app right mobile deposit almost never works it’s more of a pain than anything
  • Mobile is always unavailable 1/5

    By Tekfan333
    It used to be an easy to use app. But lately, it’s making me want to change banks!!! Every time I try to use the app, it tells me that mobile is currently unavailable, to try again later. It’s aggravating!!
  • Functionality 1/5

    By 0123Apple3210
    If you guys could just make the app work that would be a really good thing. I mean, when I need the app and it doesn’t open or is unavailable, or freezes up, that just doesn’t work for us. Back to the drawing board...
  • Mobile banking unavailable 2/5

    By Larrydawg25
    Can’t make mobile deposit after latest update.
  • DO NOT UPDATE!! 1/5

    By Nermee
    The app is now terrible! They couldn’t leave well enough alone. IF you’re able to log in, you cannot mobile deposit at all. Lag time is so long it kicks you out.
  • Ummm 2/5

    By Loverbug221
    New update 1/23/18, mobile deposit is glitchy and won’t load. App as a whole is glitchy. Please fix!!
  • Security 2/5

    By Wsk3
    Please add enable Face ID on your mobile app and two factor authentication on your banking website. Thanks!
  • Mobile unavailable 1/5

    By iSwimbrst
    Mobile has been unavailable for almost a week now.
  • App doesn’t work very well 2/5

    By Ajewi1973
    Pretty regularly when I try to log in I get an alert that tells me that “mobile is unavailable. Please try again later” and it’s been doing that for like two weeks straight now.. very annoying
  • It’s crap 2/5

    By Jimbo0624
    I’m 100 % sure of my log in (went on line to be sure) but this app won’t work. Get it right before you put it out there
  • Secure my account! 1/5

    By N!ck Nam3
    Please secure my account! The app and website do not offer 2-step authentication.
  • Needs Face ID 2/5

    By Bigsnp
  • Not working 1/5

    By Mackdaddy 4651
    It’s always a hassle to log in I have to keep changing passwords although they are written down so I know I’m typing the correct one. Now the app won’t open at all it’s been a few weeks now I tried to wait it out and hope it was a glitch but the app doesn’t work won’t even open for me to check my balance
  • Face ID not working 3/5

    By Asdflnuelcn
    Tell me to go into setting and security to enable Face ID. However doesn’t give me an option to do it or add it
  • Where is Face ID? 2/5

    By Jagski
    There’s no excuse not having Face ID enabled yet! All of my other financial apps had it enabled soon after the iPhone X was released.
  • iPhone X support added, thank you!!! 5/5

    By confettikid24
    Thank you for updating to add support and formatting for the iPhone X, that was my only complaint! Love the app and bank, thank you!!!
  • Face ID 2/5

    By Worst 241
    Needs Face ID compatibility for iPhone X
  • No credit card access 3/5

    By angelweengz
    It won’t let me log in to my credit card account
  • Difficult w t f Thank you Bank of America . To the trash citizens Bank 1/5

    By 4153379581
    👎🏿👎🏿👎🏿👎🏿👎🏿💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩 adit Bad customer service 💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩😷😷😷😷😷😷😷😷😷😷
  • This app never works 1/5

    By judi'siMac
    This app is great - when it works, which is never. What else can I say? I tried to login - again, and “mobile banking unavailable at this time.” UGH! This happens every single day. Being a bank, you think they'd fix it. This has been happening for months!
  • Crashes 1/5

    By delia876
    Doesn’t even work once you log in
  • Mobile is never available 1/5

    By Kimber1125678
    Every time I try to log in, whether with WiFi or my carriers service, it always tells me mobile is not available. EVERY TIME.
  • Straight outta 2010 2/5

    The UI of this app is straight out of yesteryear. It doesn’t integrate Face ID, and I don’t remember prior versions integrating Touch ID fully, either. The interface is very simple and clean, to a fault. Most activities require logging on to the full site.
  • Face ID? 1/5

    By Mr.Knowitall 2
    For some reason the developers thought it would be a good idea not to include Face ID in the new update. Every other app already has it or works with the old Touch ID to Face ID method. Why they decided it was not a good idea to include it is beyond me. Probably switching to service credit union for the convenience.
  • iPhone X Screen 3/5

    By MohammadKar
    Please optimize for iPhone X

Citizens Bank Mobile Banking app comments


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