Mobile currently unavailable… 1/5
I used to use this all the time - until a month ago. Haven't been able to log in since!
Had to switch back to computer for account access - it may be time to switch banks!
Needs work 2/5
Logins can never match and Touch ID is wrong most of the time
The update broke 1/5
The new update does NOT work with the new Apple Watch update
Needs to better mirror the full web browser experience 3/5
If you need history and very limited features (but you can deposit a check) this app can do it but beyond that, the development needs to better mirror some features only found in the web browser.
Great app 5/5
Helpful and seamless.
Citizens bank app 4/5
Found it to be very useful. Balances
,transfers and quick results. Don,t forget the mobile deposits.What a time saver
Doesn’t work after update 1/5
Was working great before update. Called customer support and they don’t know what to do. Wish I could reinstall older version.
Would be better with iPhone finger log in
Crashes every time 2/5
By Bob Morency
This app has been great for years, until this last update. Please fix this app ASAP.
Access to Online Account 1/5
I have an online account that works great to pay my credit card. But the App keeps telling me that my 'Account Is Not Found'. Really!! I just logged in in the computer. I pay everything else from apps on my phone. This should work too. Get with the program Citizens!!
Mobile Bank App 5/5
By Bing Owner
It has everything that you need for mobile account access Still need to go to the actual branch for some transactions but that is to be expected
App doesn't work. 1/5
The app doesn't work at all. Have iphone7 and latest update. The app always says account not found. Has been like this for a long time. Citizens needs to get this fixed asap especially with their ads saying how accessible and tech friendly they are.
Apple Watch 4/5
By Trading Days
App works great on phone but I can't access my fast balance on my Apple Watch. I have gone over the settings and it still does not work. It trys to but never completes filling in the screen.
By Naseem Kates
I been using this app for about a year and everything was good until two or three days ago all of sudden it crashes down when I log in
can we please get notifications on here i'm sick of money randomly going through and me not knowing!
Was working, not anymore, please fix! 1/5
Was working great and saved me time from going to the bank (I work 12h shifts) but now keeps crashing and/or can't make any mobile deposits... will change review when this gets fixed!
Never works. 1/5
Never works. Terrible app. Better off going to a bank that has good customer service and products that work.
App keeps crashing 1/5
Please fix this update! Can not access my account at all!
Doesn't work at all 1/5
Did the update and now it's not working!!
Unavailable at all times since updated on 9/6 1/5
Citizen bank needs to resolve this asap!
Not working 1/5
It's great to have my info right here for me
Need improvements 1/5
The worse system ever.
By SanDon 4
Needs work 3/5
By Diva Macalroy
Wish transactions updated more regularly
Can't view/print statements! 1/5
I need to be able to print my bank statements in PDF form, and right now, I have to do that on my laptop, which is having trouble connecting with my printer. This is very much a much-needed missing capability!
It's an easy app and convenient to use.
Freezes and I have to restart my phone 1/5
This app is not good! I have been trying on separate occasions for several days to deposit a check and every time it freezes my phone and I need to restart the entire phone, close out the app, re-open it, and then it freezes again. It's super frustrating. Please look into fixing this.
2 months later and this is still happening.
Not sure what to say... basically unusable 1/5
By Free Range Bit Slinger
Need so much work.
Needs more complete info. 2/5
I don't like the fact that you can't see what your actual payment date is, what the late payment date or the original loan information.
Needs a little more work for more complete loan info.
Sincerely Easy 5/5
Love this financial app. Tx.
Dated but does the job 4/5
The UI design looks like it's from the 90s but at least matches the color of the brand. Granted their website redesign was pretty weak but regardless, it provides all the functionality needed from a banking app.
It's ok 3/5
UI needs some work
Love the app and love the bank 5/5
By Tiffany Myers
Love the bank
You need this app 5/5
Excellent response time, accurate data-and I mean up to the minute! The thumbprint access is the BEST! Love it!
My go to App! 5/5
I've had this App for a few months now it has worked perfectly for me. There are only a few Citizen locations near me so that really came in handy. The best for me is being able to click and check out all my activities/transactions with a single tap. Oh and being able to deposit a check and have it go through so fast is a major plus. Love this App, totally worth it!
Track in my account it excellent
Easy and fast 4/5
Whenever I'm out of town and have to send money to my joint account; I can do it fast and easy! Let's me keep up with my accounts even when I'm not near any banks.
Improving everyday 4/5
Great app and Citizens is working to make it better all the time. I love the convenience and accessibility of the app. I'm looking forward to even more enhancements!!
Very happy with this app. I use it for business and personal and it does everything I want it to.
Perfect as is 5/5
Does everything I need, just like the website.
Very happy 5/5
Use app at least once/day. Especially like thumbprint protection.
Great app 5/5
It gives me the information I need so I can see my accounts
Mobile app 1/5
App is not user friendly you can't see what's pending you can't see your acc number or routing number sending money is difficult everything is harder than it should be
Work great for me 4/5
My information is what I want when I log in and that's what I get.
Love it! 5/5
By Matt Genereux
This app is great. Easy to use, stylish, and I've never had a problem. No idea why it only has 3 stars.
I have no citizens bank near me 5/5
By Peter Albin
I moved to a location where there are not any locations nearby. I have had such a good standing relationship with citizens that I wanted to keep them and this app has help me keep my accounts up-to-date and most importantly deposit checks from wherever.
Does the bare minimum 2/5
How hard is it to add notifications like every other banking app when certain amounts of money are added/removed?
It does the job, but feels bulky and unrefined.