I LOVE COSTCO!!!!! 5/5
By aryn (biggest fan!!)
Use the app to buy in-store 2/5
By Call me Gideon
Would be nice if I could use the app to buy things inside the store and skip the long checkout lines. Sam’s Club allows their customers to do this and I wish Costco would as well. The Costco by us is extremely busy and lines can take 20-30 minutes to get through which makes me not want to shop. Being able to use my Costco phone app to buy what I need while inside their store would be a tremendous help.
Get with the times.. 1/5
Why haven’t you integrated a service like Sam’s Clubs Scan and Go? Your checkout lines are always ridiculous and then it’s still another 10 min wait to get you receipt marked. You have to do something.
Login doesn’t work 1/5
Tried to login through the app and it tells me my credentials aren’t valid. Tried on the website and they worked. Tried on a different computer where I’ve never logged in prior. Login worked. Tried various times on the app, no luck. That means the app is bugging out.
Too frustrating 1/5
Every time I search for something I’m getting an error! Don’t need this app, too frustrating going to delete it.
Keeps getting internal errors 1/5
I can’t even sign on. Keeps getting internal errors 500 and others. Very frustrating.
Fix your app 2/5
By Oh so very frustrated
Won’t let me sign in or view my account. I just get an “Internal Error Message.” Please fix. I have the most updated version.
REMEMBER ME! 2/5
By Mexi McMexiface
It is so inconvenient to have to repeatedly log in every time the app is reopened.
Limited usefulness 2/5
Costco really needs to rethink this app if it wants to provide a customer friendly experience. I echo most reviews about important missing pieces: membership card, store inventory, Face ID log in. How about listing the price of gasoline at the selected warehouse??
Terrible app 1/5
By Nola_Girl 504
The app is terrible! It’s constantly crashing every time I try to place an order, especially for photos. Very disappointing.
Sam's Club apps are better 1/5
The Sam's Club and Sam's Club Scan And Go apps are far superior. I would shop more often at Costco if they had similar apps, with similar features--primarily the ability to cut down on the lines with something similar to scan and go. Costco has a serious issue when shopping in store with the lengths of the unnecessarily long lines. Also, the app looks like it was developed 5 years ago. It barely does anything, other than allow online shopping. This app needs a serious upgrade and overhaul.
Millennials will either save or doom warehouses 1/5
Warehouses like Costco need to catch up to emerging trends. The app needs to be able to work across devices, allow for electronic payment and serve as a members membership card. Company’s like Amazon are keeping pace with how new consumers shop. Costco shouldn’t be waiting to learn but should be at the forefront of innovation.
It’s 2008 technology in 2018 1/5
Great bricks and mortar store..... frustrating app to use on iPad. I’ve read many ratings from October ‘17 to date. I’m not alone in my assessment. Won’t use again unless app gets an overhaul.
I love Costco and shop there every week for my family. This app is virtually useless. It's probably one of the rear things I can point at from Costco that is poor quality.
The worst app there ever is 1/5
Costco - I love your stores, products and prices, but this is the worst app ever designed and built.
Costco, bruh, why can’t I access the current inventory of my local Costco? It’d be nice to do some pre-shopping before I walk in the store. You know.... check prices & availability, get a grand total & budget that amount. Let’s take it a step further; pay for everything before hand then just pick it up when I get there. By the way, Sam’s Club does that. Just say’n 🤷🏽♂️ This app doesn’t show everything & there’s quit a few features/functions missing (as stated in other reviews). I have faith in you Costco, you can step up your game!
Need a digital card on here! Look at Sam's club 1/5
Come on Costco, it is 2018 lets have a digital card copy/wallet pass so I don't have to carry the physical card! How about the ability to scan and check out items with your IPhone like Sam's?
This app would be outdated in 2010. No Touch or Face login, c’mon!
Primitive for 2018 1/5
This app is one of the worst. It’s simply a re-creation of the Costco website. Most companies apps are way better than the webpages. Not so here. The app is decent if the intent is to have you shop online. I, like others, shop at the warehouse and this app does nothing, nothing at all, to enhance that experience. Boo Costco. Love your warehouses. Hate your app. Will most likely delete it.
Seems like a shell of an app 1/5
App is pretty poor but what bothers me most is he inability to use it as your member card so I don’t have to carry mine with me.
Hybrid slow app.. wonder how it escaped Apple review process
Not a huge fan although I love Costco! 2/5
Please, please let us see online what is available in our local clubs. Take a look at the Sams Club app.
Poor functionality 1/5
By Ary Nabizadeh
This app has poor functionality in regard to saving user name / login preferences
Needs Apple Pay for purchases & membership card 3/5
By Dookie 2x
Now that Costco has updated their Verifone card readers in their warehouses to support Apple Pay - the app needs to catch up. It would be even better if the app also allowed for pushing the membership card to Apple Wallet but I’d be happy if it just allowed for the membership card to be available in app. Costco registers barcode scan the membership card anyway so it’d be easy to add to the app even if it was just allowing customers to manually add it by simply taking a picture of their physical member card.
With warehouses supporting Apple Pay I’m nearly to the point where I don’t need to carry my wallet with me. Costco was the last hold out! Please allow for the member card to be stored in app or better yet pushed to Apple Wallet!
Never saves login 1/5
It never saves my login information and that drives me crazy.
Lacking functionality 2/5
By Scott Pfursich
Costco really should have a native app which would give this more features such as keeping you logged in and giving you quick access to lists that have previously been created. You can tell this was a small budget project.
I like Costco because they have a great selection of organic foods, however, if you compare their app and the prices of their products to Sam’s Club then Sam’s has them beat hands down. The fact that you can see what is available at a particular store is great, the self-checkouts really help with the lines, but now the scan and go app’s ease of use is fantastic. Not to mention Sam’s Club is growing its availability of organic products so they are stepping up there game. Costco needs to do the same!!! Especially with the membership fees. More and more people I know are starting to question the benefit of having a Costco membership over a Sam’s Club membership. And I live in a highly affluent town.
Nana Laura 🛐🙏🏾😷👍🏾 5/5
By Chemo treatments
I real like Costco because I’ve been a member since I was a stationed at Fort Ord Infantry unit army base in Monterey ‼️
The store has been a blessing for me and my family over the years
and now I have 3 son-in-law‘s and 7 grandchildren and they love going to Costco ‘s
We like the different things they have improved and how they have blessed our family through the years 🛐🙏🏾‼️‼️‼️
I am so happy there is one near me now where I live ( San Diego California) because I’m able to get my Neutrogena rain bath shower gel ; because I’m a Cancer Patient and it’s the only body wash which helps me body feel human again after my treatments ‼️‼️‼️‼️‼️‼️‼️
May God Bless Costco ‼️
Get with the time 1/5
This app is just a headache. It won’t remember login or password. Won’t work with iOS to choose email address or your password. Won’t support finger print recognition. Basically the app is primitive for something that could be used quite frequently. Makes it real easy to choose shopping at amazon rather than Costco. Make it easier for your customers to shop or they will go somewhere else. Sorry I mean members.
Can't believe that Costco still hasn't brought the membership card functionality to the card. I just don't understand why. Almost every customer would want that. Do you listen to your customers or not? Doesn't really seem like it.
Costco still doesn’t pay attention to their customers. MAKE THE CARD WORK WITH THE WALLET IN IOS AND ADD APPLE PAY! Why are we still commenting about this? Fix it, being ignorant of your customers wants is not an attractive thing in a vendor.
Love Costco but hate the app 1/5
There is no bigger fan of Costco than me. But man they screw up the app so often. Every time I think they can’t make it any worse, they find a way to do just that. Recent update makes it forget me every time I close the app. I have to log in again.
Millennials will shop only online. If you guys don’t fix your E-commerce business, you will go out of business in 10 years.
Common, get your act together.
Suggestion: help me find that thing I need!! 2/5
Target’s app takes me to the store aisle and specific location of THE item I plan to buy. I don’t have to wander the aisles in your new, bigger barn of a warehouse for hours to find THE item I want, need...so I get your price and confirm you have it. Then I compare price with Target, usually favorably/comparably, walk into store/aisle/spot, grab the item and boogey on! I’m realizing I’ll Shop Costco only when there’s a real deal and count on helpful staff to help steer me the shortest route for my item.
My time is valuable and I really like our large Target store’s ability to not waste my time walking the aisles In case I might find something I can’t live without.
I appreciate the competitive gas prices at your new warehouse, too. By the way, we’re talking Santa Maria, CA, new facility.
Not bad 3/5
By Kiwi bubba
It’s not a bad app you can see the coupons but if it was like the Sam’s Club app that will let you scan your items in the store and pay for them on the app and show your receipt when you walk out the store, this would be much better. Thinking about adding it to the app 😉
App is good but.. 1/5
When will you give the ability to users to add Costco Membership Card to apple wallet? And ability to walk in to Costco by carrying a digital copy of member card in their smartphone? Also flexibility to show the digital copy at billing and at entrance?
It will get ages to get this implemented at Costco gas stations but at-least for in store activity?
Can’t get into the employee site no more 1/5
I always scrolled down to the bottom to get into the employee site. So now you have to search for it, then you go there and brings you to a screen that wants your username and password that I don’t have for. It’s not convenient anymore.
Touch ID on this app doesn’t work. 1/5
I have a new iPad Pro 12.9 inch and touch ID doesn’t work I have to keep putting in the password and user name every time.
Maybe it’s a verification of membership problem I don’t know because it keeps asking me to verify my membership even though it’s not required to shop.
Not up to par - electronic membership card PLEASE 1/5
I have other rewards cards on my iPhone, I can buy a coffee, and I can even board a plane all electronically. Yet with Costco I still have to carry that plastic membership card around. I like Costco, but the app is terrible. Frustrating.
Update capabilities 3/5
Please update capability of app would like to be able to pay and check out with my phone while in Costco. Even if separate app. Sams and Walmart and many other stores have this and support Apple Pay and android pay which I use when I go to sams. Thank you! Main reason why I go is I can skip everything and get in and out.
Keeps asking to sing in each time opening it 1/5
I am glad costco app is already updated to support iPhone X, but it would be very nice if the warehouses and gas stations supported ApplePay and the Apple wallet for the costco membership! Please add these!!!
Also why i cant stay logged into this app/account like i do for instance in amazon app. Each time I open it I need to sing in first - very annoying!!!!
Digital membership card wanted 4/5
Would like to see membership card that is scannable in app like Sams or Ikea or Kroger. Hate carrying physical pile of store cards.
Not so user friendly 2/5
The app isn’t any more convenient than looking on line at costco.com or looking at the emails. It is really inconvenient to have to sign in almost every time you want to look at prices. And it flips you back to the main menu if you look at it cross eyed not convenient
More features needed. 2/5
We need more functionality in this app.
Membership car should be mobile.
Scan & Go option to speed up check-out at the store and skip those long waiting lines.
Useless for me 1/5
I keep trying to use this to compare prices with Sams Club, but a majority of the time the App doesn’t have what Costco has in the store. Very frustrating! I’d be nice if they had an in-stock category for the local store. This App has always been disappointing for this reason.
So bad 1/5
Absoutley terrible. Need a lot of work.
Digital Costco membership card 3/5
I have not found a digit sized version of the Costco card in this app. Can the Costco card be added to Apple Wallet? For me this is actually the only feature I need.
Love the store, don’t like the app 2/5
I love to run into Costco on my lunch break to grab a few things. As someone who does not carry a purse, a good app is a must. With the Kroger and (hanging head, Sams) apps I don’t need to carry a card. It is built into the app. I simply scan my bar code from the app. How is this so difficult to incorporate for those of us who travel light?
The app shows my account number, but the folks at the register will not use it. Between the drive and waiting in line to get a temporary card, I barely have time to grab my bag of dog food before rushing out. Make our lives and the app more functional, please!
Costco card in Apple Wallet 3/5
If there is a way to put the Costco card in the Apple Wallet, I can’t find it.
Another useless update 1/5
Another useless so-called app update.. the developers cannot be this insensitive to the reviews posted here...
Perfect warehouse, perfect app
Left Behind 1/5
I like CostCo. I think the stores have a great selection at a great price but convenience is also important. When I go to these large bulk stores I’m usually buying only a few things at a time. Easy to do at SamsCIub with their self checkout. Made significantly easier and faster with Scan & Go. CostCo is still in the early 2000’s with their app technology. You can’t even add your CostCo card to Apple wallet. I hope they catch up but until then, SamsCIub has my business.