Crashes on iPhone X 4/5
Won’t get past the loading screen
Hopeless - often will not allow pairing 1/5
Would rate 0 if I could. This app is hopeless. It is about 50/50 whether or not it will actually allow you to pair. Location feature also seems to be way off
All over Chicagoland Uber taxi drivers have been slamming the new pay/tip structure for the Uber app. They are talking up Curb. I prefer cabs and I would prefer to use another app other than Uber, but the Curb app won’t allow me to add my credit card. I keep receiving an error message “cannot verify card”. I have tried my debit card, a traditional credit card. I try on different days. I deleted the app and started over. Nothing works and the error message persists. You would think alternative taxi apps would know about drivers and riders qualms with the competition and they would keep their product up to date, bug free and make sure they are offering a superior option to users.
Bush league app 2/5
By Reviewer rick
No ability to do on time payments.
Watch your bank account 1/5
Several times I’ve booked a cab and rode in the cab to my destination. Then I get a message saying “it looks like you missed your cab and then they charge you $20. What.?? I won’t use this service anymore. Too many times I’ve been been charged $20 for a $5 cab ride.
Works Well 5/5
Convenient to use! Usually not a problem, (using it in NYC). Love that it allows you to pay through PayPal, (which I prefer)! (Arro doesn't.) I always use Curb to pay when it's available. Easier than exchanging cash or dipping a card. Often pairs quickly and easily with taxi; however, hasn't performed flawlessly every time.
2017-11-24: All is working again without a glitch. Curb 5.4.4 / iOS 11.1.2 / iPhone 7. *****5 stars
2017-11-16: Recent problem is app crashes on startup launch after latest update. Troubleshooting that hasn't worked: restarting app; hard reboot of iPhone 7. Unknown whether the problem is with the iOS 11.2 update or the Curb app 5.4.2 update (or both). Downgraded my star rating because app is unusable until this is resolved. ***3 stars
Curb could not find a taxi 1/5
No taxi, after using Curb for 16 minutes
Couldn't even create an account 1/5
By Frenchman III
Downloaded this app and typed in my sign-up info and pressed sign-up, and...nothing happened. A progress circle appeared for one second, but the app stayed on that page, and didn't log me in or create and account. Tried again, twice. Same result. Tried deleting and reinstalling the app, and tried again...same result. Tried signing in with the same info I'd been trying to sign up with. That didn't work either. So I never was even able to try the app.
If this bug appears before I even get signed up, how can I trust them with my credit card info? I'll stick to apps that actually let me sign up. Not that I have any choice!
New update 1/5
Crashes every time on open with latest update. Unusable!!!!
NY and Brooklyn user 4/5
By The god Retrograde
I have had no issues with Pair and Pay since I’ve been using it. I love that I don’t have to fumble for cash or signatures while all the impatient drivers behind us leans on their horns.
My biggest gripe is setting up a new pickup. GPS always suggests a pick up at the neighboring building and often fights me as I try to correct it to my location. Then despite the fact that I have driven to the SAME location 6 times a day for the past two weeks, it never remembers. It offers a few random locations that I’ve never been to before and tries to guess addresses in neighboring STATES. I have to type out the entire address with city before it suggests the closest option. Sure, first world problems, but I’ve been rushing out to the hospital after a family emergency and I could do without the added stress.
Lastly, I wish the customer complaint response was faster but that’s more TLC and less Curb. Out of nearly two dozen identical trips, one driver decided to charge an extra $3. Not a big deal but I still haven’t received a follow up.
App crashes 1/5
Since the update yesterday I can’t get the app to open. It starts loading and then crashes.
Still : happening. Upgrade that “fixed” crashing of the app now makes mine crash every time I open it. Uber - here I come
Great App - Stop pushing broken updates 2/5
Great simple app; perfect for quickly paying for taxi’s in NYC. Recently I’ve been getting pushed broken updates where the app doesn’t work. Keep it simple and don’t push broken updates (tbh we all use Uber/lift/via if we want to preorder a ride; it’s cheaper).
App still crashes. 1/5
This is a disaster. Whatever fix was supposed to happen WEEKS and WEEKS ago, hasn’t resolved the app crashing upon launch. Kind of a shame. Had so much potential. These days, poor tech savviness for hopeful small businesses = quick demise. Arro it is for a while, I guess. Sorry folks.
Crashes - horrible - fix it 1/5
Every time I try to open. Shows an picture of a Taxi for about a second and then closes.
By Leonel MD
It does not work in most cabs and breaks down. Uber and Lyft are much more reliable
Crashes on iOS 11 1/5
Both on iPhone X and iPhone 8, loading screen then crash.
Responding to the reply: just checked, I have the latest app, there hasn’t been an update in a week.
New phone number woes 1/5
“Your phone number is already registered.” Great. Not by me! No option to reset it. Guess I can’t use Curb…
Account was disabled for no reason 1/5
By Kang Wang
No email or notification, very inconvenient.
Don’t Know If I Love It or Hate It 3/5
By Sharkman 6
Taxi driver calls me to say he’s 5 minutes away, but the app speaks the truth and shows him 15 minutes away. Some things are better left unknown, perhaps, as I cursed the guy and his lie for 15 minutes.
The app on a regular basis will not pair, has me put in my credit card, does not open. Overall I’m very disappointed on its performance.
Crashes every single time I try to open it since the newest iOS update. I have the latest version of the app. Also, this happened on my iPhone 6s and now with the X. Please figure this out. It used to be a great app.
Wish I could use but app crashes immediately on opening. I’m using a brand new iPhone X with the latest iOS.
Customer support was delivery and helpful 4/5
By I'm a free man
I had trouble using this App the first time. But the company responded to my complaint, looked into the problem, and they resolved it.
I will study the App so I can use it better in the future.
Crashes at launch 1/5
Trying to use it all weekend in Philadelphia. Can’t even log in—app crashes at launch on an iPhone 6, iOS 11.11.1.
By not oakie
This latest version, 5.4.3, fixes the crash upon opening of the last version.
App doesn’t work on new iPhone X 1/5
I open it and it shuts immediately. Have done a hard close and reboot and it still doesn’t work. Worked fine for me 3 days ago n iPhone 7.
Still crashes after most-recent update. 1/5
By Herr ArtigMeister
Initially it was OK. But within five times of being executed it starts to crash. A reboot nor reinstall does not help it. Please look into this again this is on an iPhone 7 Plus with plenty of operating memory left and iOS 11.1.1.
Unreliable lately 2/5
Don’t use too often but the app has not launched two of three times in the last two weeks. When it works, it’s great and in the couple years since I’ve used it it’s been great.
App won’t open 3/5
The app recently updated but now it won’t even open!!
App is Crashing 3/5
Recently the app opens and immediately crashes. Needs fixing! Was great till this started happening.
Bugs bugs and money bugs 1/5
By Jimberly jimjim
Aside from occasional bugs that would not credit the $20 hold back and more, now the app is so broken it won’t even open.
C’mon son 1/5
It has not open since iOS 11
New version not working. Can not open the app 2/5
Can not open the app after new update. Opens and closes immediately.
Crashing App 1/5
App continually crashes. I love it when it works. It also loses my cc info and logs me out frequently. It’s very unreliable.
App crashes and is not useable 1/5
This app used to be great and save me tons of time, but it hasn’t worked in a few weeks and immediately crashes out when launching. Please fix!!!!
My app keeps crashing. I love it otherwise. For two days I can’t open it. Please help.
Won’t open in 11.1.x 1/5
Can’t get the app to run on 11.1.1 - starts to run and show the picture and then dumps back out to icon screen. Updated to 11.1.2, same thing. Going to try a delete/reinstall but this is not acceptable.
Crashes, can’t actually use it 1/5
The app crashes each time I try and open it. Basically useless.
Please fix ASAP 1/5
Whatever you did on this last update made it impossible to open. Please fix. I depend on this app!
Won’t even open 1/5
App won’t open. Just crashes. Can’t even use.
Challenging upgrade 1/5
Every time the app is upgraded it doesn’t seem to work. Very frustrating.
Auto crash feature is on 1/5
Open app...crash. Repeat. No taxi for me. Fix your back end service, and make your client app more resilient.
Works great 5/5
Had an issue with the app instantly crashing when opened… Removing the app and downloading it again fixed that problem.
Only works in NYC 1/5
Way to Ride was much more reliable prior to Curb taking over. Never, ever works anywhere outside NYC.
App is crashing upon open. Please fix ASAP 1/5
Cannot open the app without it crashing. Really inconvenient.
Useful app I’m using less due to bug 2/5
By es good
Hope. Is helps have the iPhone 8 and I️ can’t open the iPhone at all
App updated today now won’t load even after a hard reboot. Considering how much of a slice these guys get for a payment interface they can’t even give us a screen to use
Big fixed for one version then Crashing again two versions later. QA needs help.
Won’t open 1/5
Newest update won’t open on iPhone 7
Crashes on open 2/5
New update crashes on open. Can’t get in.