super glitchy 3/5
I like curb because I prefer taxis over Uber type car services. What can I say, I’m old school!
Having said that, the app is pretty glitchy and I don’t think it provides drivers with directions to pick up points. Often drivers are down the block from me and take a wrong turn, driving completely out of the way and putting them 5-10 minutes further away. It’s also just simply still hard to get a cab. Driver call back doesn’t work usually- I get calls and when I answer it’s an automated “leave a message” as if I called them and it went to voicemail. Then just yesterday I logged in to get some receipts and a bunch of my rides are missing from my ride history.
The app is not unlike a kinda like a beat up cab.
Anyway, still using it.
Why doesn’t this app work for iPhone. Such BS.
Wish I could 1/5
I was trying to schedule ride to SFO from Oakland and the app kept crashing. When I tried to send an email from the app to tell them it wouldn't send. I would love to support the taxi industry and you're probably working on it really hard, But if it's not working out I'm not gonna be able to use it. Also I need to get a price before I hop in a cab take me to the airport. Under price it said not available. I hope you can work this out
Solid day to day 5/5
By R Stern
All the drivers are more calm and professional than the Uber drivers when I compare the rides. Cars cleaner, more pride and personality. Keep it up!
Pai & Pay major Fail - Las Vegas 1/5
Tried to use in Las Vegas. Car had sticker on side. No one had the 7 digit code. Even called their dispatch. What a extreme “fail” for Curb.
Vehicle 2136 2/18/2018 1:22pm
Driver ID 23724
Download the app but not able to verify my number 4/5
I have put my correct cell phone number and I have not received a text verification at all! I've unistalled the app and reinstalled it and still nothing! I can't even use it! Very frustrating!
Latest version crashes on launch w/ios11 3/5
Usually developers make sure their app works with the latest iOS. I’ve been using curb for at least a year w/ no problem but after upgrading to iOS 11 and upgrading the Curb software, it no longer runs. :(
UPDATE: Uninstalling and reinstalling the app worked to eliminate the crashing problem. Generally love this app but had no idea I was being charged an extra $2 every time I used it. That seems high.
Problem fixed 4/5
I tried the app in Chicago but it did not seem to work. So I paid the driver in cash. Then a few minutes later I received a text saying that the charge had gone through. I emailed Curb and they refunded the charge so all’s we’ll that ends well
A good service but one Problem... 4/5
The Curb app is easy to use. If you’re in Manhattan, there are many taxis to be had but not as easy to find in the outer boroughs. The one problem I have had both times I have used Curb as an Access-A-Ride (MTA Para-Transit) Customer is this: the first time I ordered a taxi, the driver tried to gouge me an extra $10 dollars because I am in a wheelchair. The taxi is an Accessible Taxi!! I had to call access-a-ride and have a supervisor tell the driver that the fee for Access-a-ride customers is $2.75 Period and that overcharging is Illegal. The second ride I took, the driver pressured me for a tip. Access-ride customers are not supposed to tip. Someone needs to tell drivers driving for access-a-ride that the fee for all rides is $2.75 and that gouging customers is illegal. Of course, they already Know this because they are trained for the program. I don’t want to have to haggle over an Access-A-Ride fee every time I use the service.
Get it together! 1/5
By Bk rider 1234
The developers of this app need to get their act together. Figure out your connectivity issues. The point of an app is to use it without wifi!!! Also don't force people into adding a default tip. Tipping is at the rider's discretion. If the driver is good we may tip more. If the driver is bad we may tip nothing. That's the point of a tip!
Currently unstable 2/5
I’ve used Curb for a while without issues, but now I’m getting lots of SSL errors and some connectivity errors. When I get the SSL error it sends me to my WiFi settings. Happens on WiFi and LTE. I can’t even submit feedback within the app because it thinks I’m offline. iPhone X running 11.2.5.
Didn’t work 1/5
I signed up in the cab. It paired. Then it cancelled immediately. Said “uh oh. Your account has been suspended.” Pretty embarrassing. What the heck?
Could use improvement 2/5
The idea of the app is great. But when I open it half the time it only allows me to request a taxi vs pairing with a taxi I'm already in. It should either have the first screen option to always be pair or request or st least have it on the main menu.
I'm in a cab now and trying to pair but can't bc it will only let me request a taxi. Very annoying
Great concept! 5/5
Better than Uber or Lyft because you get into ANY cab and then Pair & Pay. No trying to locate your driver. All taxis should have this service!
Works Alf the time 2/5
Used it for a while
In the past weeks Alf of the times the pairing fails.
Opened a case in their support with no response.
Does not work in Columbus, OH 1/5
Will not let me request for a Taxi! (Not Hightlighted) even though “to” & “from” addresses are in.
App Always Crashes on Start 1/5
I used to use this app a fair amount, but recent updates have rendered it useless. Uninstall, reinstall, etc no luck. Just doesn’t work.
Could Have Been Worse 2/5
Waited about a half hour for a cab in Coral Gables even though the app said the driver was 14 minutes away for much of that time. When the driver got really close, he inexplicably started driving away from us again. Contacted the cab through the app, and decided to cancel the ride (I think the the driver was relieved). Ended up using a ride sharing app that I usually try to avoid: That driver showed up in less than 5 minutes (and was a picture of efficiency, professionalism, and courtesy).
Doesn’t work 1/5
Downloaded the app, and followed suggestions fo connect to ongoing taxi ride by following instructions in the taxi itself. Didn’t work, whatever I tried.
Last update stopped working 4/5
The app completely stopped working on my iPhone 7 after the most recent update :( other than that - great app
Great app, convenient time saver 5/5
**Update** After a delete and reinstall it’s not crashing on launch. Great app **
Since the last update it now crashes immediately after launch on iOS 11.2.1. I used to use the app several times every week - please fix!
New update crashes 1/5
New update crashes every time I try to load the app.
Nice when it works 1/5
Keeps asking to verify my number ..... 2/5
And verification does not go through despite all the replies to verification text
Does not open 1/5
By Suellen Paz
For several weeks now I’m not able to open the app. Every time I try to use, the app just shut down.
If you live in LA — can’t count on this service. 1/5
My uncle is a cab driver—I really want to support cab drivers. Curb just doesn’t work in LA. Rides get cancelled without any advance notice or just no cabs accept my job. I use Flywheel in SF and have zero problems. Today was the last straw. I arranged in advance for a pickup this morning, it just never happened. I got a call but no message. When I called back, they said they don’t service my area. Why did they accept my reservation?
Doesn’t work, stick to Uber, Lyft or Juno in NYC 1/5
Signed up, confirmed phone, tried to pair... “error”.. now my account is disabled and I have to email support?? First and last time using this app, and is why I use Uber, Lyft and Juno. Yellow cabs are the worst.
Cool idea, bad experience 2/5
Emailed Support, waiting on a response.
1. Taxi number didn’t match number in app. I know it was the correct taxi because I talked with him on phone when he couldn’t find me. Also the driver’s name matched and he showed me my name on his dispatch app.
2. Driver was dispatched to wrong location several blocks away. He had to call me to figure it out.
3. Price was more than double the estimate. $4 esitmate, $10 fair. Receipt attached.
4. Driver didn’t know how the Curb payment process worked. He called his manager who required me to pay him directly because I didn’t have a curb “confirmation number”. This left me standing in middle of road waiting and him blocking traffic.
5. ETA was very wrong. Originally said 9min, took ~20min. Once he called me then it took him about 7min to arrive.
6. Taxi car icon on map obviously didn’t accurately show cab’s location.
7. Once trip was over, Curb app prompted me that ride has just started and asked if I was in cab. I responded no and the app instructed me to cancel the ride.
8. Once I canceled the ride, the app crashed and took me back to login screen. When I tried to login to figure out what happened, the app alerted me that my account was suspended and to email support.
Not Worth the Fees 1/5
$4.95 Service Fee for scheduling a ride
$0.30 Improvement Fee
$0.50 Extras (would love to know what that even means)
$1.95 Service Fee simply for booking
Just seems a bit absurd. I mean we’re talking PER RIDE here!
Nah, other options out there.. I work hard these dollars.
Why it is not available in Vientiane, Laos? 2/5
Please available in Laos
Bugs out 1/5
By Peter Wildare
Doesn’t start up. Could be low drive space.
EXCELLENT CUSTOMER SUPPORT 5/5
I was charged twice by mistake for a ride...the cab driver told me my Curb payment didn’t go through when it actually had. I sent a message to Customer Support through the app and truly didn’t expect a resolution. I was totally wrong...Customer Support resolved this issue same day and without any hassle! I’m very impressed and will absolutely continue using Curb.
No Support 1/5
By Just Waking Up
The app kicked me out, locked me out, suspended my account, and offered no recourse to reset my password or reach someone while I was in a cab.
While I was already in the cab.
Pair and pay needs to be eliminated until issues like this can be rectified.
Terrible. Cannot even login 1/5
I’d love to use this app. But I literally cannot even login. I’ve signed up and it does not register my password, so I try to reset my password and it says an email has been sent to me with instructions. No email ever arrives. I’ve tried to remove and reload the app. I’ve tried to change the email associated with my account. Nothing. I’ve been through this process at least 3 times. This app is terrible.
No Apple Pay? Really??!! 1/5
Will only use when Apple Pay is available
Love the app but new update won’t open 2/5
Please update. Can’t get it to even open any more and it has been my go to.
Doesnt open anymore after last update 1/5
By Customers should come first
Just gets to screen with taxis and then closes
Curb is lit 5/5
Real easy. Uber in ny horrible. I rather use curb
I really wanted to like this app 1/5
app wont even start
Unfortunately, i have tried adding my credit card 5 times and it deletes all my info and wont work. also, i had to turn off push. notifications because they use it to send you advertisments.
also, It is entirely unnecessary to send a push notification for a new app update.
I signed up for curb before going out for the night, set up credit card, all ready to go. Come midnights and 20 degrees outside, I open curb and i am logged out and can get back in or reset my password (email never comes, screen never changes)or anything else. As much as I hate it, Uber, to the rescue.
I’ve been trying to log back in the curb after getting home, still no luck.
I hope this is a temporary shutdown or glitch but it screwed me royally.
UNRELIABLE when you need it most.
Not reliable 1/5
Apps always down. A waste of time!
Sign Up Error 5/5
Days after posting my difficulty getting my card accepted, the app was fixed. All went right this time. Great customer service.
Never got to try it because kept getting an error message, despite using different cards, while trying to sign up.
Doesn’t work 1/5
Either won’t log in (nothing happens when I enter login information), or “unable to process payment method” when trying to Pair and Pay.
Very expensive 1/5
They changed me $3 for using a credit card, and other fees, I ended up paying $21 where I would have paid $16 cash. I won’t use it again. (This was in Las Vegas) the same way with an Uber back was $8.
Other than the cost it’s an good app.
Curb your enthusiasm for this app 1/5
So much for scheduling your ride in advance—Curb cancelled my ride five minutes before pickup! Left in the lurch to scramble to get to an early morning appointment. Don’t trust them!
Log in problem 1/5
Cannot log in to App - useless.
Pair Button gone | App is crushing since last update 1/5
App is crushing since last update :(
After uninstalling and reinstall, the pair buttons appears for half a second and disappears from the app.
Will. Not. Work. 1/5
Omg, I am having the WORST experience with this app. I've tried to link 2 valid payment methods and it keeps saying there's an error and then I get a notice that I owe money. Then it logs me out and refuses to log me back in. I wish I never downloaded this 🤬🤬🤬
By Hugh Lyon Sax
Works rarely. When it does it is fine. But you can't rely on it syncing with the taxis.
Crash all the time 1/5
Terrible App. Keep crashing every time since iOS 11. Can’t use it in New York. Please fix it . Going back to Lyft until then.