Fernandezjosue34 @gmail.com 4/5
Can’t Load 1/5
Just got into town today from Florida and have tried multiple times to download with no success!
Messy Interface not focused on the main task. 2/5
Because the feedback mechanism does not work in the app....
App interface is really messy and it makes it hard to use. The workflow is also not accommodating to the regular scenario for the new and current user.
Consider that the Apple Maps app opens to a map. It tells you where you are and helps you get to where you want to go. The interface is simple, clean, effective. It uses progressive disclosure to bury the “additional information”. Isn’t Metro an app that users use to find out how to get to their destination in the same manner, simply focused on the use of metro services?
Suggest that this app should simply open to a map with the flags showing where I am and where the bus stops are. Everything else should be a drill down. The search at the top of the map display should be the drill down for locations giving priority to metro routes . Like the maps app, an expansion below could show other options. Maps shows a fast nav menu for restaurants, etc. metro could do something similar and show stops, initially organized by distance from user.
And if Advertizing is necessary, please consider the use of Apples iAd interface instead of the Pandora approach to butchering the user experience.
By Dan Sells DC
It’s complicated to use.
Better if icon can be updated. 5/5
A good app that can tell me when metro will arrive. But the icon is a little outdated. If the developer can adapt iPhone X’s UI, then maybe can update app icon as well.
Not completely pleased. 3/5
By Kenny K.
There’s a pretty extensive network of metro rails and busses; however, the hours of operation and fares for metro rail are not suitable. The fares are too high, and the trains do not run late enough to be useful for people who have business late in the evening. The city of DC, VA, and MD should offer incentives to people who buy metro tickets.
DC area metro app 3/5
This app is really good, though would be better if my bus route had the correct information. The developers need to re-look at or update wmata’s bus routes. The route I take starting from the Maryland side has the incorrect destination so I can never tell if the bus is on schedule or not. I wish they would fix this cause I think it would be the perfect app to use.
Great app! 5/5
This app does just what I need it to do. It tells me how long until the next few trains and which lines they are. I have found it to be very accurate, and it loads up immediately, unlike the WMATA web page.
I like that you can try it free with ads. After 3 days of using it, I paid for the ad-free version. Definitely worth the cost for me.
Note that I only ride the train, so can’t comment on buses.
Bad service 1/5
Price to much and trains and buses always brokeN.
More like Seoul metro 3/5
I wish it would let me select places on the map to estimate real-time scheduling
Extremely useful 5/5
Have caught many a train that I would've missed otherwise without this app.
Real time schedules should be always available 3/5
I love the WMATA app. However, could you please explain why real time schedules are not available all times, particularly when more needed (at nights)?
Bare bones and barely functional 2/5
It’s not so much the app as it is the data. I’ve had multiple approaching busses go from “3 minutes away” to “8 minutes away” from “20 minutes away” as if the driver was in reverse. At least once a month I get a “ghost bus” which either appears at my stop without having been listed on the “real time” schedule (sometimes a pleasant surprise, but obviously not how this whole thing is supposed to work) and other times an approaching bus will just hang out being “6 minutes away” for about 20 minutes and then drop off the radar. I’ve had to take several last-minute Lyfts and Ubers to get to work LATE over the summer and fall because scheduled busses never showed up or I had an issue listed above. With a $.25 fare hike and cut bus routes you’d think this #back2good campaign could at least produce a functional app before installing WiFi in metro stations (??? Which I’ve yet to actually see???). No use having full bars when your app is pushing inaccurate data. And on an entirely separate note: full page ads? No. I’m just trying to get to work on time. I’m just trying to meet my girlfriend for lunch. I’m trying to make it to an important meeting. I’m trying to just navigate the city I live in. Y’all can put ads on the metro seats and ceilings if you want, but to slow down metro riders by forcing them to click out of ads that pop up after X amount of refreshes is a slap in the face and an obvious give away that #back2good is really just about making money for the people who never have to deal with public transit.
Bus line 52, 53, and 54 3/5
There are not enough buses running rush hour morning nor evening. Buses are always standing room. With generally young adults sitting in the senior citizens seating. God knows I pray for everyone because are always over crowded. What happened to the 59 bus.
I know you all can do better we have more morning and evening riders.
No travel planner 3/5
Add the travel planner that is on the WMATA website and it will be a 5 Star app.
Bring back nextbus 2/5
Next bus was the better app
By Dajah T.
Very helpful !!!!
Too many ads 2/5
Isn’t metro big enough to have a free app without ads?
Needs fixing 1/5
After closing app, location services continue even if you set it to use “while using app.” Have to manually quit app each time.
Please fix this!!
Battery drainer 1/5
Latest version is draining my battery using background location on iOS 11 / iPhone 7
Doesn't list all buses 1/5
The Z2 bus isn't listed at all.
Circulator rider 1/5
By circulator rider
The circulator is no longer on the app. Am I missing something?
Can't View Full Description 3/5
By Salmon dude
Very good app otherwise, but I wish I could view all the text for the elevator and escalator outages
Keeps crashing 2/5
By Michael the Master
Big fan of this app when it works but lately, every time I want to look at alerts on metro or see schedules at a specific station, it keeps crashing. Please fix.
Very user friendly -- love it! 5/5
I love this app. I use it for both bus and train schedules. I find the information reliable. I love the "favorites" option; it streamlines my use of the app. I also appreciate how it filters notifications. I find I get very little irrelevant information that way. Lots of effort went into this design and it shows -- thank you!!
Not always accurate 3/5
The posted times aren't always accurate or it doesn't pick up all the buses within the gps location window.
Good, free, and I depend on it 5/5
This app is good, free, and I use it almost every time I take metro or a bus
Yeah, it is great. Let's see if this review actually posts ....
Important information for everyone 5/5
This app is excellent, very easy to use from any place you want to be. The accuracy is just outstanding. Thumbs up
New update broke the app Oct 2017 1/5
Did a “bug fix and improvement” update he other date and now I’m not sure when my bus is coming. The app is only listing N6 buses... that bus doesn’t even come to this stop. Way to WMATA!
Great and friendly 5/5
Happy to see that the newer versions of this program are really friendly and easy to use. Accuracy of bus and metro schedules have significantly improved. Really happy to use it!
Gets me where I need to go ' 5/5
Love metro 🚋
By Amelia 34
Great app good gives good time for buses and metro trains
Not Always Accurate😤 3/5
Sometimes the app gives incorrect information or it stops working. Especially when I look up the P6 route going to RI Station. There's no problem with my phone or service provider, either.
Good service on the buses and accuracy on the to and fros
Easy connection. 5/5
By A fan of public transportation
Was delighted with how easy it was to take the bus to Balston from my street and connect with the metro to my destination. The synchronized connection work coming back home as well. Easy and on time!
95% reliability 4/5
By DSC Emay Zen
App is accurate, but sometimes has partial outages. Last couple time I used I got no nod on blue/silver lines several days in a row
What state is this app for ?
Worst public trans 1/5
Metro has to be the worst public transportation in the country! It is shameful how this puts the US in the lowest category when compared to other countries public transportation. The entire management has to be fired. This app is never accurate it might as well be deleted from the App Store.
By Porch excitement
Just keep it updated lol
Great App 4/5
I use this app daily. It is very helpful when riding the bus and train. The on time information makes getting around town a little easier.
Great Service 5/5
I love this APP. Very helpful
Great app 4/5
I like creating favorites and monitoring different bus routes. I wish there was a way to remove a favorite. My list is cluttered. I also wish the map feature worked better. It doesn't really even open for me.
I use this app every day. It's never wrong.
First Use 3/5
I have to take a trip into DC in the morning.
I'll up date my little review after my experience of using the the app to take the metro.
Reliable and easy to use. Highly recommended!
Great job 4/5
By Dial soap
Used the train for business this week . No issues, all stops were called trains were clean and ran smoothly, , I would recommend when calling stops to speak clearly so the words can be understood, it was peak time when I rode so things went very fast, as a transit professional I understood. Great job WMATA!!
Please add prince George’s county (the bus ) 3/5
The app works great he only down side would be that I wish the app could add prince George's county (the bus) as well and it should have have all of the circulator bus stops not just some of them
Generally reliable, interface could be better 5/5
Not the ideal option but the best one out there ive found. I wish it were easier to navigate. The main problem is with WMATA's feed where WMATA stops reporting transit times. It makes the app useless
As near useless as makes no difference. I would give it zero stars if that were possible 1/5
9 times out of ten, when I want to use your app, it claims WMATA is down so you cannot display anything.
1) You *could* display the schedule times but you don't even do that.
2) Usually when you say it's down the WMATA website is in fact up and working just fine. I have no idea why you can't access it; maybe you need a better network connection?
Good concept/weirdly inaccurate 2/5
I am sitting on the T2 to Friendship Heights. I left early to catch it, based on GoogleMaps' app prediction. I got to my bus stop to wait for the T2, wondering if Google was using realtime info or not. Remembered your app, decided to cross reference. Shockingly, your app told me the next bus wouldn't show up for another 28 minutes. I was so disheartened, kicking myself for not checking your app first before leaving the house. Imagine my relief, a minute later, when your app was proven wrong g with the arrival of my bus-- true to GoogleMaps' prediction. Why do you think your app failed when GM didn't?