I like this app 3/5
Easy to use, but i wish it could give me more info about my dental bills or add a feature to remind me of my dental appointments.
Worked flawlessly for me on iPhone 6s+ 4/5
Login, dentist lookup and claims check all worked fine for me. I'm running iOS 10.2.1 on an iPhone 6s+. I'm not a fan of the green text on white background - not enough contact, it's a bit hard to read - but it works fine for me.
Works great! 4/5
By Androo S. Gaga
I read the reviews and thought maybe I should delete but I didn't. I actually sign in with no problems and everything is simple to use. I love it!
Delta Dental seems to be stuck in the 1990s. Get it together!!
Good but better 4/5
By Taking $29.99 without content
I wish they would add the ID numbers on your card on the app same way you see it in person!!
USELESS APP 1/5
They now have a disclaimer indicating this app no longer supports dual login for our member company sites located in IN KY MI MN MO NC NM OH OK OR TN. If you are a subscriber with one of these member companies, you will need to register for a new account in order to use the secure portion of app.
The app has been down for nearly a week now. It gives various errors. One of the errors states that they cannot connect with the dental plan association and or the member plan. For my employer, the association/member plan is Delta Dental of MO.
So I called the number in my insurance card and the app. I was connected with a very curt, boarding on rude young lady who proceeded to advise me that they, Delta Dental are not the owner of the app nor the website deltadental.com. She further advised me that I would need to register with deltadentalmo.com if I wanted to see my benifits, view claims or submit HRA verification information.
She then tells me I can call delta dental technical support at 603.574.6001. So I called that number only to be told that they could also not help me. I was offered the option of giving them my phone number and someone from the correct dept. would call me back at an unspecified date and time.
NO THANK YOU! I DELETED THE APP INSTEAD! IT IS USELESS TO ME!
App isn't supported in this device!!!! 1/5
What u mean by not supported??? This is the newest iPhone on the market with the newest software and not supported??? You support the 1st gen iPhone instead???
Trust the reviews :^( 1/5
Still can't login.
What a mess. I read they other reviews and thought, "meh, I'm smart. Those peoples just don't know what they're doing...." Lol
Nope. They're right. It's a mess. Log in on the website with no issues. Fails on mobile app, now says I'm locked out. Thought web access is still letting me in.
It's amazing - the amount of money insurance companies make, and how little they spend on mobile apps. I picture some 65 year old fat cat CEO saying "Bah! Mobile shmobile!"
Sigh. Thanks for making my life easy. I wouldn't even be here in the first place if you didn't send me the absolute cheapest ID cards that are rendered unreadable after 2 weeks in my wallet.
Looks nice, but needs work. I tried to get my dentist but it crashed immediately.
Works great except... 3/5
This app does everything expected so far, but when I go to click add on the find a dentist tab, the app crashes every single time, please fix!!!
Check Back Later 1/5
I need to get some claim info to send in to a dental savings account. Each time it says check back later and sometimes gives a time but when I wait that time their server is unavailable. Lame. Ask your HR department for a company that is responsive and not always having downtime.
By Bobo Grammy
So far the app looks useful. Except for one thing....need to be able to make premium payments on here. Too early to give more than 3 stars. Won't let me log in any more! Please fix these problems!! Keeps looping Rate App but then kicks you out of the app.
Pops up notice to upgrade now, but I'm already using the latest version 1/5
I have also tried deleting and installing fresh from App Store and after installing, it still pops up to either Close or Upgrade Now. Infinite loop and am never able to log in because of the pop up.
Won't open 1/5
Keeps shutting down.
Works way better than expected 5/5
After reading the reviews I wasn't sure if I should try it but I figured I could delete the app if it didn't work. So far, so good.
I was able to log in using my regular login, see all of my account info, including my dentist and most recent claims.
The app allowed me to save a copy of my ID card to my phone's home page and wallet, allowing me to have a digital copy without having to go online.
While there may have been problems in the past, it appears that they have gotten the bugs worked out now, or at least they have when I've used it.
Does not work 1/5
Able to login account on Computer (mac). Unable to login using mobile app.
App does not work, do not download 1/5
I am unable to login to this app using the same credentials that work on the website, just like everyone else here. Do not download this app unless you want to risk being locked out of your account.
Can't even log in 1/5
Created my account on a desktop PC, and can log in there just fine, but the mobile app isn't letting me in at all. Tried calling for assistance and got pushed around to different phone numbers with no one being able to assist. Also tried their online contact form, but that had errors and wouldn't submit.
It's a waste keep saying my password is incorrect when I used the same password to sign in on the computer... no good
Does not work 1/5
I am a new subscriber to Delta Dental. Had no problems getting into website, however I am using the same credentials on App and it keeps giving me errors. Will NOT even let me sign in. Unacceptable service, with reported problems on upgraded App for over a month now.
Does not work 1/5
Always an "internal error," no matter what function I'm trying to proceed with. Delta Dental is paid plenty. There is no reason they shouldn't have a fully functioning and highly rated app. Get with it, Delta Dental.
Hot mess 1/5
This app barely functions. You are not able to see claims or benefits even though the buttons and tabs are there. Very few of the features in the app actually work. The loading animation is static making it look the the phone is constantly frozen. I tried to leave feedback though the app but even THAT was broken. I didn't expect much given their websites are atrocious.
App Does Not Do Anything 1/5
This app has been on my iPhone probably for two years and at first it worked. Then it quit letting me sign in and never worked again... after calling customer service several times, the Rep said the app doesn't work on safari on an iPhone and I should try chrome or google... I explained this is an iPhone and not a desktop but the Rep said the app only works on Chrome... I told her she was on the wrong page but she didn't have a clue...
Tech person at Delta Dental, Start Over Please! It was a good app when it worked...
Delta Dental 1/5
By Col V.
The App has serious user issues with login and password for App access. I would recommend just using delta dental.com until they put some thought and money into the App. Overall useless.
This app could be so much more.
First of all, I'm trying to access my coverage but it errors out. "An internal error has occurred. Please try again later." Closes, and launches safari.
The app is poorly optimized and has low resolution graphics.
Won't work for California 1/5
By Herb Smoker420
Apparently, this app is for Deltadental.com and here in California we have to log on to Deltadentalins.com. When I called customer service they tell me that because of that the app will not work for me. So USELESS APP.
Login Issues 1/5
By JB, Music Fan
The app doesn't allow me to log in.
By What's Happening??!!
This app and the mobile we browser for Delta are a joke. It's 2016... How is this possible for such a large reputable company? Literally, nothing works.
This app is a waste of time. It is a subset of the web based deltadental feature set.
The web based deltadental has an automatic MOBILE formatting that works beautifully.
So, use the regular website, forget the app.
Good App 5/5
This app is user friendly & I love it!!
Great app easy to use..Love it!!
By L. A. Hill
This app so user friendly!! I love it!!
Not functional 1/5
When I login, the loading icon stays on the screen forever and I can't click on anything, so I can't actually do anything with this app.
One time after letting it "load" for about ten minutes, it finally said my device wasn't connected to the Internet or data, even though it was currently connected to wifi. I clicked ok and it let me proceed. I selected my preferred dentist and then clicked back to the main page and it again got stuck on the loading icon forever.
Nice concept—but broken 1/5
Once I sign in (with the new update) I'm stuck on some loading screen. The app is useless right now.
Doesn't work. 1/5
I can't login right after I made an account online to sign up for insurance. It's a joke.
Fresh look, more features 5/5
I noticed my app updated today and I find a fresh look with features that actually take advantage of the features on my iPhone. Thx for listening to the feedback and much appreciative to the easy to use interface.
Can't even log in 1/5
It doesn't recognize my username and password. I contacted customer service and reset everything and the app still says my account is locked, but I can log on through the website just fine.
Can't edit profile 1/5
I changed jobs but it won't let me edit my profile. It tells me to contact my previous group. Useless.
Login Issues 1/5
Get "missing validation records" and "Safari can't identify server" messages. Might be useful if it worked!
Doesn't Work 1/5
By Al O.
The mobile app simply doesn't work. I can access my Delta account via their website with my desktop Mac, but the Delta mobile app will not grant me access. I'm deleting it from my iPhone.
Worst app ever!!! 1/5
Believe me if I could no stars I would. Won't recognize my user name or password at all. Called countless customer service numbers and no one can help!
Can't log in 1/5
Unable to log in with correct user id and password.
Hate it 1/5
By the hashrocket
App blocks pasting data so I can't create a strong password in last pass and easily enter it when I'm creating a profile. Therefore I know I'll never be able to use that to login in the future. Why do you make it so hard to strongly protect my account for?
I like it 5/5
Easy way to look up benefits.
This app needs some serious help! Will not let me register period...
Can't log in with correct info 1/5
Created a profile today online but can't use that information to log in to the app. But if I create a new user it says I already am one. Completely useless.
Terrible app 1/5
Just downloaded this app and it will not load. Tried to reset my password and the process does not complete. Do not waste your time with this app!
Basically just able to view insurance card. Every other feature turns into an internal error crash. Good job putting this gem out in the world