App is unstable is unstable and crashes frequently. Data is often incomplete, incorrect or inaccessible on the app. App is indicative of overall poor service at Delta Dental as a whole.
Don’t download 1/5
App crashes EVERY time I try to view a claim.
Worst app from leading insurance provider 1/5
What a crap app, frozen gui with no access to keyboard input.
I can bet, a school grad can make better app compared to this.
Easy to use 4/5
I am able to see benefits and my remaining maximums.
Great to keep up to date 5/5
I use this app almost monthly to check on my insurance and see what I can have covered at the dentist and what I'd have to pay for.
What a Mess! 1/5
I sure hope this insurance is better than their website and app! I have been screwing around for a hour trying to get a login that works on both. After using "Forgot Password" numerous times on the website, I finally hit a new password that seems to let me in without generating an error indicating that my username/password isn't in their system. Now, when I enter those same credentials in the app, I get a message it indicating it's incorrect. Forget it - I'm dumping the app and going with just the website.
App crashes when trying to view claims
The features to view my benefits and claims don't work.
First, I had to create another profile with another user I'd as the one created in the website was not recognized. But I had to create a new one because the online one "already exists" (doesn't exist or not? Make up your mind!) of course, the fact that I just used the services was not acknowledged by the app. The app does not even know who my doctor is in spite of the fact that I already had a consultation. And when I put a dentist search on and I fund my dentist how do I tell the app that that's the one? Is there a clear link available. No! A little star that you are supposed to know what it means. It's amateur hour, people!
Best app ever 5/5
Very helpful app gives you locations of where your doctors office is located at givenyou bill i and the best part it gives you a timer on how to properly brush your teeth
Simple and nimble app! 5/5
By Leonardo B.
Have been using it over couple months and super easy! Thanks Delta Dental!
Won't Register 1/5
If bugs prevent registration, how useful is this app? Couldn't even register - received following error: "Undefined is not an object (evaluating 'str.replace')."
Not very encouraging when very basic coding errors prevent even being able to register. Figure it out because this app is dead.
Delta Dental 5/5
A 'biting' success.
Buggy and Listings not current 2/5
By Gigi Wasabi
Info is not in synch with the Delta Dental site and app does not update to the main site. Also the dentist listings are not current. Will be great once these issues are fixed.
Mom and grandma 4/5
By Arthur's grandma
This app makes dental visits easy!
Tried the app because I couldn't print temp cards from the website. No surprise, the app is equally useless. Like the website, simple tasks deliver inexplicable errors.
Not the best! 2/5
I wish it had better explanations.
Can't sign in... 1/5
"Unexpected errors" keep happening. Love the idea. Just gotta make it work. DD probably shouldn't advertise that "We're mobile" until this app gets fixed
Delta's own app not able to connect to Delta for account info 1/5
App full of bugs. Does not offer coverage information and repeatedly throws a series of timeout error messages that it cannot connect to Delta for claim information. Huh? Who tested this thing?
Can not login. A picture of a tooth being brushed is flashing on the screen.
Cant use 1/5
By The Wooley
Bug makes the app flash and impossible to login.
There is a major bug in this app making it totally unusable. Something keeps flashing on the screen like it's trying to load, and the keyboard opens and closes making login completely impossible. Please fix ASAP!!!
Annoying glitch 1/5
Cant use the app because of the annoying glitch .. a tooth icon is poping up constantly not letting us do anything .. plz fix this .. cant reach any app support cant find it.
Can't sign in 1/5
I can't sign in after the update. The keyboard goes up and down. Not able to type anything. Please fix.
Sign in Impossible 1/5
App flashes a tooth icon endlessly that blocks ability to sign in. iPhone keyboard pops up and down with the tooth. Unable to use app at all.
Just downloaded the app and can't even log in due to a bug of some sort making the keyboard for log-in pop up in down without stopping. Couldn't click on anywhere else, couldn't set up touch. Tried re-installing with no success. Looks like it might be a nice app if this issue ever gets resolved.
Nice app 5/5
By Irfan Gohar
Nice and convenient app. Like it
Very bad app 1/5
It does not work. Every time that I need to open for information, it is not work. Inf o not recommend it.
Slick App 5/5
Can't even Log in 1/5
Every time I try to login it always says "An unexpected error has occurred. Please try again"
Rating by Roy Knowles 5/5
By Hillbilly Soldier
I use this app a lot; otherwise I would have to call on the week days only. Thanks
Crashes, no useful info 1/5
It would be great if it didn't crash and the info showed you realtime benefits (how many cleanings are covered). Most of the features pop up an internal error message or can't reach company.
I like this app 3/5
Easy to use, but i wish it could give me more info about my dental bills or add a feature to remind me of my dental appointments.
Worked flawlessly for me on iPhone 6s+ 4/5
Login, dentist lookup and claims check all worked fine for me. I'm running iOS 10.2.1 on an iPhone 6s+. I'm not a fan of the green text on white background - not enough contact, it's a bit hard to read - but it works fine for me.
Works great! 4/5
By Androo S. Gaga
I read the reviews and thought maybe I should delete but I didn't. I actually sign in with no problems and everything is simple to use. I love it!
Delta Dental seems to be stuck in the 1990s. Get it together!!
Good but better 4/5
By Taking $29.99 without content
I wish they would add the ID numbers on your card on the app same way you see it in person!!
USELESS APP 1/5
They now have a disclaimer indicating this app no longer supports dual login for our member company sites located in IN KY MI MN MO NC NM OH OK OR TN. If you are a subscriber with one of these member companies, you will need to register for a new account in order to use the secure portion of app.
The app has been down for nearly a week now. It gives various errors. One of the errors states that they cannot connect with the dental plan association and or the member plan. For my employer, the association/member plan is Delta Dental of MO.
So I called the number in my insurance card and the app. I was connected with a very curt, boarding on rude young lady who proceeded to advise me that they, Delta Dental are not the owner of the app nor the website deltadental.com. She further advised me that I would need to register with deltadentalmo.com if I wanted to see my benifits, view claims or submit HRA verification information.
She then tells me I can call delta dental technical support at 603.574.6001. So I called that number only to be told that they could also not help me. I was offered the option of giving them my phone number and someone from the correct dept. would call me back at an unspecified date and time.
NO THANK YOU! I DELETED THE APP INSTEAD! IT IS USELESS TO ME!
App isn't supported in this device!!!! 1/5
What u mean by not supported??? This is the newest iPhone on the market with the newest software and not supported??? You support the 1st gen iPhone instead???
Trust the reviews :^( 1/5
Still can't login.
What a mess. I read they other reviews and thought, "meh, I'm smart. Those peoples just don't know what they're doing...." Lol
Nope. They're right. It's a mess. Log in on the website with no issues. Fails on mobile app, now says I'm locked out. Thought web access is still letting me in.
It's amazing - the amount of money insurance companies make, and how little they spend on mobile apps. I picture some 65 year old fat cat CEO saying "Bah! Mobile shmobile!"
Sigh. Thanks for making my life easy. I wouldn't even be here in the first place if you didn't send me the absolute cheapest ID cards that are rendered unreadable after 2 weeks in my wallet.
Looks nice, but needs work. I tried to get my dentist but it crashed immediately.
Works great except... 3/5
This app does everything expected so far, but when I go to click add on the find a dentist tab, the app crashes every single time, please fix!!!
Check Back Later 1/5
I need to get some claim info to send in to a dental savings account. Each time it says check back later and sometimes gives a time but when I wait that time their server is unavailable. Lame. Ask your HR department for a company that is responsive and not always having downtime.
By Bobo Grammy
So far the app looks useful. Except for one thing....need to be able to make premium payments on here. Too early to give more than 3 stars. Won't let me log in any more! Please fix these problems!! Keeps looping Rate App but then kicks you out of the app.
Pops up notice to upgrade now, but I'm already using the latest version 1/5
I have also tried deleting and installing fresh from App Store and after installing, it still pops up to either Close or Upgrade Now. Infinite loop and am never able to log in because of the pop up.
Won't open 1/5
Keeps shutting down.
Works way better than expected 5/5
After reading the reviews I wasn't sure if I should try it but I figured I could delete the app if it didn't work. So far, so good.
I was able to log in using my regular login, see all of my account info, including my dentist and most recent claims.
The app allowed me to save a copy of my ID card to my phone's home page and wallet, allowing me to have a digital copy without having to go online.
While there may have been problems in the past, it appears that they have gotten the bugs worked out now, or at least they have when I've used it.
Does not work 1/5
Able to login account on Computer (mac). Unable to login using mobile app.
App does not work, do not download 1/5
I am unable to login to this app using the same credentials that work on the website, just like everyone else here. Do not download this app unless you want to risk being locked out of your account.
Can't even log in 1/5
Created my account on a desktop PC, and can log in there just fine, but the mobile app isn't letting me in at all. Tried calling for assistance and got pushed around to different phone numbers with no one being able to assist. Also tried their online contact form, but that had errors and wouldn't submit.