Good but got my order wrong 3/5
By N fund
Food and delivery was good except it wasn't what I ordered.
Terrible design 1/5
Can not save password. Better use website than using the dumb app. Whoever designed it must never had a smart phone.
Fix the bugs on your app! 1/5
By Old Bank 1 customer
I tried to order on your app and it tells me that my phone number is not correct. I know my number.
I had to drive to the Denny's and place my order and wait 15 minutes.
If I go on your app again and I get the same error in the future, DELETE. And I won't download it anymore. Which means I won't be visiting Denny's anymore. I will use apps of businesses that are on top of their E-commerce.
Got my order all wrong and the food was all cold.
Doesn't work 1/5
Too bad, thought this might be a way around being ignored at the restaurants. :(
Error trying to order 1/5
Tried using the app so I can order and pick up my dinner, yet I keep getting an error saying my phone number is incorrect. I checked it server all times, uninstalled the app, re-logged in and I received the same somethings wrong with your phone number error.
Special instructions never go through, makes me log in again every time, and now it's been saying there's something wrong with the phone number on my account. Fix this junk Denny's!
App may be beautiful, but it crashes just as beautifully upon filling out account info. Tried everything, no luck.
No corn?! 1/5
I get corn at every Dennys I go to as a side option. Why is it not an option on the app??? And when I say every Dennys I mean from VA to UT and everywhere in between.
After using it successfully 2 times this app is now failing with many errors preventing completion of the order.
FIX IT 2/5
It's great so you don't have to sit there, WHEN IT WORKS. every time i try to order through the app, it says that there is something wrong with my phone number on my account. There is nothing wrong with my number.
Crashes on login 1/5
By Newman Newman
Have to order as a guest
Login issues and can't change password 1/5
This is terrible - every time I log in it says something is wrong with the phone number on the account. There is nothing wrong with the phone number on the account. I wanted to change password and there is no where to change password. So I clicked forgot password and went through that process. After getting the pass reset email clicking on link and giving new password and then click - it then says error something wrong on the account. This is without a doubt the worst app as well as the most useless I've ever seen. Please have your software staff contact and get advise from a company that knows what they are doing. Pathetic - don't bother with this until they get the basics fixed .
Love it but can't log in 4/5
When I try to sign in, I get an error message saying my phone number is wrong. I only have this problem with the app.
Great app, but missing menu items 4/5
Please add bacon to side orders and allow options for substitutions for hash browns. Like subbing them for the red skinned potatoes.
Great idea if it worked. 1/5
I just tried ordering, but I can't because it keeps telling me there is a problem with the phone number. This either needs to be fixed or removed. I can't enter any other phone number, I know that there is no problem with it. Also, why are drinks like double the regular price? I wanted to add regular iced tea... shows 2.45 or somewhere around there, but then u have to customize it and it adds another $2.50 or so for regular iced tea. Wish I could give this app negative stars!!!!!!!!
Flawed (to say the least) 1/5
I am aware that online ordering is a new feature, however for a large company like Denny's, I would expect the feature to be rolled out with at least a little bit more precision. The menu is far from complete. For example, you can order separate side of turkey bacon, but regular bacon is nowhere to be found. Milk shakes cost nearly $5, but you don't even receive HALF of what you would get dining in at the restaurant. The cups are very small! Denny's needs to either charge less, serve the milk shakes in two separate cups, or make larger cups to accommodate different drink sizes, (some would say, the most logical solution!).
I have requested the rest of the shake to be served in another cup, and have reached the store to have that request fulfilled only one out of the three times I have asked. So I know they are able to do it.. I am either encountering some employees who are too lazy to perform the extra task, or the system is not properly showing side note requests to employees.
Also need to have a more accurate estimate of when orders will be ready. Make an employee confirm a time estimate after the order is received or something. Maybe even an order tracker within the app like Domino's? The time estimate is always "about 20 minutes" but my order is almost always already sitting ready when I get there within 10 minutes. Inaccurate time estimates lead to food being picked up cold. They also wait to make your shake till you arrive if you order online. I once came right away and told the host, and he rudely said it's not ready yet. And I said I know I was just telling you I'm here since you guys wait to make the milk shakes. So he decided to make me wait the full 20 minutes before bringing my food and shake to the front. I know he did it on purpose because my same orders have always been ready within 10 minutes on at least 5 other occasions. Lazy sack of .... (it was the morbidly obese one with the tattoo on his hand at the Riverside, CA location on University)
Newest update isn't compatible with 32 bit devices 3/5
Denny's updated the app so that it will no longer work with devices older than the iPhone 5s.
Update! They fixed the app and now works with non 64 bit devices again
Quite nice, didn't have to wait on arrival. 5/5
I ordered my meal, showed up 20-30 minutes later and had a good breakfast back at home. Moreno Valley area is nice to order online, be even greater if delivery was offered here but wouldn't blame ya if it never gets added cause it's not that kinda area ya know, quiet and all. A cool feature that could be added is a tipping option emailed sometime after I pick up my food, if not for the waiter the wasn't needed but for the location as a whole, kinda gives incentive on the service and experience to get this app locked off a little more. Good job guys o7
Price Doubles Once It is in the bag 1/5
I tried to just order a side of chicken strips to pick up so I could eat on the road. But once I added them to the bag, the price of the single order of strips doubled! I'm glad I was paying attention. Had I been placing a larger order, I might not have noticed. Unfortunately, the Denny's in my area won't take phone orders so I was out of luck. It does make me wonder if there are other items on the menu that do the same thing. I hope this can be a quick and easy fix - I love the app otherwise.
What a joke. Look forward to waiting and mistakes 1/5
The ordering app was well built and easy to use but when I placed the order and drove to the location to pick it up on the time Scheduled to be ready it wasn't even started! I had to wait an additional 30min for them to cook everything. They forgot items and messed up the cooking of my kids meal. They forgot the Carmel for the apples and added cheese to the spaghetti which they didn't do if you order inside. They didn't have an option to tip the person so this might be a reason why we were treated so badly.
The system only works if the restaurant works with it. This order was a complete failure! If you decide to place an order triple check everything and be ready to wait. I suggest bringing a book.
Need more participating locations!!!! 2/5
I tried to order my food in the Sacramento area, but it won't let me get that delivered if it is far away from my apartment. I can order some meals if I'm only in the West Sacramento area. Please add more participating locations!!!!!!
Worst mistake ordering delivery 1/5
2 hours later and order hasn't arrived (1 hour past ETA). It's more expensive than ordering through door dash too.
Don't do it! 1/5
By Yvette Diane
I never got my order! I tried to call in the store to see the ETA of my food, since it had been 25 minutes past the time it was supposed to have arrived. They told me they had no contact with the drivers. "Sorry we can't do anything about that" is what they told me.
Needs to account for discounts 3/5
It's great you have an app for ordering; however you did not include a way to account for AARP or military discounts to the card...or even promo codes if you had any. It would also be good if we had the option to pay at the restaurant (where you can show your card/promo code). You could still use the credit card as a type of security deposit.
Please add PayPal or pay in store option 3/5
By Chanly's library
Please add PayPal and Pay in store as other options of payment method.
Won't update 1/5
Says it needs IOS 8. I have IOS 10. Deleting.
Not compatible with ipad2. Do you realize how many ipad2's there are out here?!?
I was super excited to see that Denny's got an app so I can order from home and get breakfast carry out! As a college student this really made me happy but I was shocked to realize that there isn't a pay in store option :( The app was very easy to use and is pretty straight forward, I just think the pay in store option should be available considering that most stores are carry out versus delivery.
Non Responsive 1/5
Placed a order online and on app and it continued to say transmission problems location not responding..
False advertising 1/5
We called dennys and was told they do not deliver So forget this app because of false advertising. Dennys app in a false app they DO NOT deliver and it wouldn't let me put no stars
Where is the senior menu? 3/5
A shame a bunch of our elders now uses a smartphone and there is no menu for them.
Fix it :p
Just use another app for delivery. 1/5
They tried to charge $9 for delivery.. I used another app and was only charged half the price.
By Rockstar 18
love me some dennys
Needs improvement 1/5
Need to be able to get AARP discount, no way I will pay more to take out!
Horrible app 1/5
1) unable to create new user (says multipleID's error). Thought maybe I already had an account, did the forgot password route, still waiting on an email to reset password. Most times if an email is not registered, there would be an error
2) placed an order as guest, PAID, confirmed by calling. Still waiting on the email confirmation of the order.
I'll be going back to the call and place an order instead. Thank you Denny's for letting waste my data downloading this crap.
Crummy app 1/5
App won't let me place an order until two days from now and I can't cancel an order even though I made it minutes ago. Lots of bugs to work out!
Please add an option to pay with cash
1) App wouldn't let me place a delivery order despite multiple tries and the location definitely participating.
2)After every try, it keeps all settings but switches back to "pickup."
3) You can't switch a placed order from pickup to delivery, in app or by calling the store.
4) You can't cancel an order, in the app or by calling, and they won't refund.
I'm out 25$, the girl at the store was rude and then hung up on me, and I have no dinner. Don't waste your time or money.
No delivery 2/5
Got 5 Denny's around me and none of them deliver
Really disappointed 1/5
Really wanted this app to be good. However anytime you enter card number there's an error AND it charges your card. So now I have to figure out how to get my $20 back this is just great...
Does not list my Denny's 1/5
The title says it all I can try it until it lists my Denny's and apparently that's been a known problem for a while.
Horrible Experience 1/5
When trying to place the order it gives an error message, BUT IT DOES CHARGE YOUR CARD. (Btw, a delivery from .7 miles was almost $8.) Called the store and nobody answered the phone for half an hour. Had to call Customer Service to be transferred and finally talk to them. Was left on hold for 15mins while listening all their chit-chat and at the end they hung the call. Called back, no answer the first two tries. When finally get them back, there was no order and they "have no information about my payment". Supposedly, they "will contact Customer Support and give me a call back". Meanwhile, my money remains lost.
Deleted the app immediately and wrote a complaint on their website. DO NOT DOWNLOAD, unless you have time and money to waste.
Montrose Colorado 5/5
By Cowboy Radar
Donna was the best. Great service and food at this Denny's. Very clean. You well love it here.
Will steal your money 1/5
Be careful. The app will give you an error about your cc expiration date and not place your order. But they will then charge your card for the order any ways. So the get your money and you get nothing. Then you have to call the store and jump through hoops to fix it. This very poor execution of a very basic app function. Never should have made it to consumers with these kind of bugs in it. The bar should have been set higher.
Online ordering 3/5
Tried to use the online ordering function. It keeps telling me my expiration date for my card is wrong or missing but it's not. Went to app support but the website malfunctions and won't let you input the required info to make a complaint. Hope this gets fixed soon!
Yeah you heard me
My nearest Denny's isn't showing 1/5
I live on south padre island and we have a Denny's but for some reason it does not allow me to tap their menu so this app needs to be fixed at once.
Crap app 1/5
By Ultimate grumpy
This app needs a person to write the program with the intelligence to do it, not a moron that did this one
App is fine 5/5
Why are the other reviewers reviewing restaurants and not the app?