Useless App 1/5
Can go for HOURS ANS DAYS reading “No Data”. My sister and I follow our sister via this app. We have the same phones and iOS and I go for hours and days where it says “no data”. I got this app to follow my sister who has fast falling sugars where she can become incoherent. It is supposed to alert me. But there are more “no data” times than when I get readings.
Peace of Mind 4/5
By Success Warrior
We love this app for keeping tabs on our T1D teenager. Being able to check his BS anytime without asking him has removed something that he found incredibly annoying. Getting the alerts is, quite literally, a life saver.
I would like to see a couple tweaks in future versions:
- more info in the alert that shows on the locked screen. I have my phone on silent at work so stating “Low Alert” in the banner would really help. Showing the BS would be a bonus.
- a quick way to check his BS on a locked phone. We have it set up on my son’s phone because G5 has that feature
Concerned mother 2/5
By E skater
I am very disappointed in this app. When my son got his cgm I was excited that I would be able to monitor his sugars during the day but I have not been able to do that because the app never works. Very disappointed!!!!
Not much help 1/5
By Stan Overstreet
I am rarely ever able to follow. I’ve had a no data screen for over 2 days now. It’s basically useless most of the time.
Not Designed for Users 1/5
One update in 2 years. I’ve sent in feedback and get nothing. They finally added complications for the watch but it’s not like the Dexcom app. The Dexcom app isn’t great but at least mirror it. This is garbage, go with the new Abbott CGM.
Please show bg and arrow in the complication like the Dexcom app. 3/5
This app is good to shadow my 14 year old son and help him maintain desired bg range.
The Apple Watch integration though is less useful. It takes too long to click and load the app 10-20 times a day on my Series 2 Watch when all I really want is to see his bg number and trend arrow at a glance.
The normal Dexcom app now supports this functionality.
Please add it to the follow app.
No place for... 2/5
By Nelxon M.
No place in the user app to enter any oral meds taken in conjunction with injectable insulin. Not good. That plus there’s no way to know how many carbs you ate unless you are eating prepackaged meals and even then you probably don’t want to eat those anyway. Are you supposed to guess?
Issue with iSO 5/5
Please fix the “incomparable iSO issue ASAP. This app plays a BIG role in my sons life as it allows me to continuously monitor him. PLEASE FIX!!! 🙏🏾
Very helpful 4/5
We use this all the time to monitor our young daughter. It has some bugs sometimes of saying no data but overall is a great advancement in diabetes care.
Watch app broken 1/5
Latest version of this app has broken the Apple Watch component.
Update for apple watch does not worl 1/5
Just updated the app to get the new complication for dexcom share app and now app doesnt work at all on watch. Just says “check Follow app on your iphone”.
Game changing life saving app 4/5
I married to a type one diabetic for the last 32 years.We have had countless ambulance calls and numerous hospital visits from him passing out due to low blood sugar and causing damage to his body including broken ribs, broken teeth, lacerations and more. I am now alerted when his blood sugar drops. If I’m away I can call or text him to make sure that is taken some glucose to help with. If I’m sleeping next to you I will wake up and be able to help him out. This app has helped my family in ways I can’t even count. I’m very grateful. I’ve been using it now for four months. Certainly some updates and upgradesWould be helpful. But I recommend dexcom to you and your family
Data issues 2/5
Worked great for the first week I used this for my daughter, now for the last 2 days it won’t work, won’t share data but my daughters receiver works fine. It’s very frustrating
Convenient: needs some features 3/5
Love that I can see his numbers from wherever I’m at. Would like the ability to view the graph in “landscape” mode rather than just portrait. Would also like to see where boluses were given and the ability to look at what the numbers on the graph actually are.
Update the app!!! 2/5
I’m so tired of getting the notice that you’re working on an update that appears on the home screen.
Also, please make the notifications just SHOW the number, not make open the app. I’ve NEVER been able to get it to launch on my watch.
We should just see a dexcom notification with the sugar number
Need a complication!! 4/5
I agree that for the follow users a complication would be very helpful, please add ASAP!
Need update! 2/5
Please update. App is 2 years old.
Needs complications for watch!!!!
Hoping for A Widget 4/5
Similar to the request of the previous reviewer, I would love to see the “widget” version of the Dexcom follow app so I can just right swipe my phone in lock mode and see my son’s blood glucose levels. They added this for the Dexcom app he uses on his phone so it seems like it would be an easy add for the share version. Additionally, I would love to see the option of choosing alarms to go off more often than every half hour (ie: every 5 minutes).. I understand that can be too much for some people and hence why setting your own time frame to repeat alarms is great, but as the parent of a T1D toddler, I do not want to risk sleeping through an alarm just because it went off once and then didn’t alarm again for another half hour.
Otherwise we love this software and are so grateful for the technology of the Dexcom and its integration with our phones!
By mom of type1
My son recently started using the Dexcom G4. I was really excited about using the app to monitor his blood sugars at night as in the past I typically get up and manually check his blood at least once a night. With this Dexcom app, I have my son ensure everything is set up on his end with his phone before going to bed. I check to be certain it is working after he has gone to bed. It seems to work for about two hours. When I wake to do the 1 am check, the app isn’t working. This happens every night. Additionally, my hope was to be able to monitor his blood sugar through out the day without bothering him but now I find I no longer even check the app because it is never working. It’s useless.
Loses signal 2/5
My only real gripe is it loses signal with my sons iPhone ALL the time! Even if he has it close to him or in his pocket! So annoying. Then I can’t see his number and of course he can’t either!!! Have to restart the phone, disconnect and reconnect with Bluetooth, etc. When he’s not with me, it’s especially crucial to be able to know his blood sugar!! Please fix that or I’ll look into something else. This can be life or death. And this crap is expensive— it should work!
No alerts 1/5
This app use to be good now it never alerts me and I have to check it like every 20 min. Please fix been asking for so long.
Follow app 5/5
I agree. I would say that as a parent of a Decom user it would be a very convenient thing to have on my Apple Watch. Please add this upgrade.
Please allow this to be a complication on Apple Watch 1/5
This app isn't able to be customized to show up on your watch face/Apple Watch like the "Dexcom G5 Mobile" app (unable to set as complication). Please update the app to be able to show up as a complication on the Apple Watch. Dexcom itself is awesome. We love and appreciate the technology. Just a few user issues.
Love, but want to add more followers 4/5
A majority of my friends are diabetic as well. We use share to check in with one another and offer advice on basal/ Lantus rates. It would be nice to be able to allow 10 people to follow me as well as be able to follow 10 other users. Other than that wonderful app
Needs Watch Complication 3/5
Quick note: please add Apple Watch complications!
The app works, but the app's design and user interface is horrible. It's as if the developers did basic work and then just stopped there. The app doesn't support HealthKit and the alarm choices are terrible. It needs a lot of work.
Please Support iPhone 6 Resolution 1/5
How is it you still don't support the iPhone 6/+ resolution? The 7 is around the corner for heavens sake. Come on.
The iPhone 7 came and went, the iPhone 8 is out now. You got to be kidding me.
Please mirror G5 Mobile App 4/5
***No update in nearly 2 years???***
This setup is wonderful! We have a 5 year old with T1D and this is great for keeping an eye on levels while he is in school. I need to keep my phone put away so relying on my Apple Watch for glucose updates is crucial. The big problem is the notifications for the follow app don't show the current reading or arrow. I then try to open the watch app from the notification and, quite frankly, it takes a really long time to update to the current reading (if it updates at all). I usually end up pulling out my phone and opening the app on there to see the number.
DEATH BY 1,000 APPS 1/5
The whole product flow of apps for dexcom is amazingly stupid. Need to monitor you blood sugar? Oh you'll need to download the main dexcom G5 app--- oh and it's buggy as hell, you'll need to just reinstall it every so often just to get it to pair to a sensor. Need to share your numbers with needed family and docs? Oh--- you'll need a separate app for that... we call it the share app you'll need that first. Oh--- people that need the data? Yeah, there's a separate app for that too--- it's called follow--- and it to is buggy as hell, we can't really tell you when you'll get your data---maybe you will, eh maybe you won't---don't worry it's your cellular networks fault if you don't. Oh--- your doc needs to see your numbers and trend reports? Oh we've got ANOTHER separate app for that too--- dexcom sensors themselves are amazing in treating diabetes. However dexcom can now claim the title of DEATH BY 1,000 APPS. Integrate people.
Notification bug? 4/5
I have notifications for highs and lows etc. and I have the repeat timer set to 2 hours but instead it notifies me every 5 minutes for some reason. Frustrating when I'm at work and it continually vibrates and go on break and see 20+ notifications for the same thing. Other then that though everything else seems to work fine for me.
Please add a complication for Apple Watch! 4/5
I love this app, it's the best thing that's happens since my daughter got her sensor. Would be even better if I could have this display as a complication on my Apple Watch!!
Never reads 1/5
We have not been able to get an accurate reading with this app. It doesn't read at all actually.
Poor connectivity 1/5
Won't stay connected. No Data message appears often.
Can't trust it 3/5
I don't always get glucose notifications. This is a huge issue, because isn't that the whole point in having a Dexcom? I have to set my alarm clock to go off every two hours just so I can look at my phone and check the graph and make sure my T1 isn't low. I have called Dexcom and they were no help in resolving this. Not sure what's going on with it, but it sure doesn't give the peace of mind it used to.
Needs a watch Complication! 2/5
I am a mom of a T1D and until we got him his own iPhone, I had the ability to see his current bgl on my watch face. Now that I am simply a follower I cannot see it without unlocking my watch and opening the app. WatchSugar, for the dexcom G4 has a complication. I do not understand why there is not one available for the "better, more advanced" G5. I'm extremely disappointed.
It would be great to have a widget for the follow app!!!!
Doesn't work! 1/5
By Apple user user
What's the point of this app if it only works MAYBE 10% of the time?! My son just got his new Dexcom G5, and I was excited with the idea that I would be able to see his BG no matter where I was, work, running errands, etc., while he was home alone. I thought this app would give me some peace of mind. However, it does NOT. VERY DISAPPOINTING.
PLEASE FIX THIS ASAP!!!
Update please! 3/5
My T1D husband just got a dexcom and let me just say, we absolutely love it! But this app really could use a couple updates. I wish the layout was more like the G5 mobile app. I love that I can get notifications while I'm at work, but working as a busy medical assistant, I wish it would say more than just 'Glucose Notification'. I'd like to be able to glance at my phone and know right then if I need to quickly call my husband to make sure he's taking care of a low or if it's a high and I don't need to panic quite as much. Right now, I have to wait until I have a minute to pull out my phone and open up the app to see which it is. A notification widget just like the G5 mobile app would be amazing also! Minor things, but I'm sure I'm not the only one that would appreciate it!
Stopped working after a day 1/5
My sister and I set up the Dexcom Follow app on our phones so that we would be able to check on our mom (the one using the sensor) if she has lows. Seemed to work fine for about a day, and has not worked at all since. It just says "no data," even though Mom's receiver is working fine.
This would be so great if it would just work. It's definitely the app, not my phone, as it happened with my sister's phone as well.
Doesn't Maintain a Connection 1/5
Great concept, lousy execution. Most of the time, we have no data. It frequently drops off, and requires asking our daughter to manually get it going again on her end.
App does not work 1/5
The concept is amazing and advertized as so...however, it is constantly showing no data and my son has to turn his phone on and off for it to re-start which also doesn't always work. If Dexcom says this is good for control and for parents peace of mind, why don't they figure out how to have the app work much more consistently? It does not deliver what is promise.
Game Changer 4/5
We have a 6 yr old with T1 and hate to imagine managing it without Dexcom CGM. The follow app is useful and effective. Please add:
1. Allow followers to see input such as carbs and insulin. (If they could enter these as well that'd be even better.)
2. Distinguish between long and fast-acting insulins.
3. Show the BG number on the lock screen with a notification.
We use an iPad to share with our iPhones.
Not good for iwatch 3/5
The last update was in 2015!!! Come on- get a complication for the iwatch!!!!!!
Please, please, PLEASE make a 'complication' for the iwatch. My 2yo needs to have his idevice on HIM, but I AM the one who needs to see his bg numbers. Super frustrating not having the capability to have this with just the flip of my wrist. (Cannot pair my watch with his iPod due to needing my emails, phone for work, all on my phone etc.)
It's complicated, not. 1/5
By Hbomb Mommy
Me: "How do I activate the complication for Dexcom Follow?"
Dexcom: "Dexcom Follow does not have a complication feature."
it's perfect when it's working but too annoying when i don't get data. I always asked my daughter to refresh all the time
Dexcom Follow-Review and Recommendations 5/5
By S. Bigger
I love the Dexcom Follow app! I have 2 T1Ds in my house, my husband (dx 25+ years ago) and my 13 yo daughter (dx just over a year ago). My husband got his first Dex (G4) because he lost his ability to tell when he was low. After a severe car accident (not T1D related), he got an iPhone and then upgraded to the G5. I love being able to view and get alerts on lows and highs (highs for my daughter only-hubby has great control). It gives me comfort to know I can check on them at any time of the day or night.
A few recommendations:
It would be great, instead of displaying "No Data", the app would display if the sensor failed, or in warm up period or if the app was inadvertently closed. For example, my husband is working overnights tonight and had to replace his sensor. I ended up calling to check on him because the Follow app showed "No Data" for over an hour. I was relieved to know there wasn't a problem. It is worrisome to see "No Data" for a long period of time. Those features would make me feel more at ease.
Another nice feature to add would be the ability to zoom in on the trend graph to see what blood sugar was at a certain time. For my daughter, I sometimes have to send blood sugars to the Endocrinologist. Quite often I miss some of the times indicated because I am busy at work. In the current format, I have to look closely and take my best guess, if I miss a blood sugar. Just a few suggestions to make it a little easier to follow your T1D.
Overall, wonderful app and keep up the awesome work in developing awesome technology!
Needs complication 5/5
By Mustang Rider!
Please add this feature to the follow app as well. Being that my 7 year old has type 1 I use my watch & phone to check his numbers consistently.
NEEDS UPDATE 2/5
App works but is extremely outdated, it's over 2 years old and doesn't have as many features as the main app.
Great app, but...last updated in 2015?? 3/5
First, this is a great app. I love that it works with my Apple watch and I like being able to see my husbands BG, especially if he's sleeping.
Will we be able to get the BG # on the Apple watch complication soon? His app has it but the follower does not. Also, why two apps when you could control who sees what with login based permissions?
Life changing 4/5
It not an exaggeration to say that Dexcom and its app integration with iOS has been life changing for me and my family. Keep up the great work. Thank you.
Where's the Widget? 4/5
It would be nice to have a widget option added to the next update. Also, if there was some reporting option so we can select prior days for trends.