FDA Error in Permitting Insulin Without Glycemic Confirmation 4/5
By David Yolleck
Some idiots will treat hyperglycemia, on G5, without confirming sugars by blood test. Dexcom heads will roll. Tragedies will result. No Finger-sticks Indeed! The device can't even calibrate accurately. Class actions will follow.
No phone required...someday? 4/5
Love the app, would love it even more if I could leave my phone at home! I have a series3 Watch, and Dexcom did a keynote with Apple promising a direct sensor > watch connection a year ago. Is it coming?
Urgent low alarm 4/5
We love this app and the Dexcom for helping manage my sons type 1. The one complaint we have is the inability to silence the urgent low alarm. I understand the thought behind it, but in reality.... I had to choose to shut off his app last night for his concert. So it put him in more danger than being able to decide for ourselves what the best option is for us and our son. Please change the urgent low alarm to be able to be silenced or just put on vibrate. Trying to protect people from missing the alarm is really forcing people to make the decision to have NO eyes on their levels due to meetings and events that we just can’t have it going off in.
Just as bad as using the Dexcom receiver. 1/5
Constantly losing the signal even when the sensor is within 2 feet of the phone. This app never lost the signal in the past. Can’t wait until Medtronic’s supply is back up so I can use their CGM. It’s not an issue with the devices being too far apart or having any interference. My phone and the sensor are never more than 3 feet apart when having signal issues.
No Signal 2/5
I am not sure why, but for some reason my iPhone goes off all day that the signal is lost. My cell phone is on a belt clip on my left front pocket my Dexcom Monitor is in my back right pocket 90% of the day but for some reason the cell phone doesn’t ever have a signal. I’ve tried restarting my phone. I have tried installing and uninstalling the app. Nothing seems to work. I like having both because sometimes the Dexcom monitor only vibrates, occasionally it will produce sound. But my phone is loud enough that my co-workers can hear in the case that I have passed out, because that sometimes happens when I go from 110 to 40 in the snap of a finger.
For the most part a very good app 4/5
I’ve been using this app for about four months and love it.
Is there a way you can switch easily between keyboards though? When I calibrate, sometimes I can’t switch from my goofy bitmoji keyboard to the regular one.
Beyond annoyed and ready to toss Dexcom and iPhone out! 1/5
My son has struggled with normalcy for years. He has been T1D eight years now. As he entered middle school we still struggle with balancing school and being a kid with his diabetes care. The CGM was mentioned to us as an idea to try and give us more comfort, more freedom and security with his highs and lows.
We did some research and decided to go with Dexcom mobile so he wouldn’t have a lot to carry and it gave me a reason to surprise him with a phone.
The excitement once we received the Dexcom was the only excitement a child could have when the situation is related to diabetes.
I downloaded the app on his phone and the following app on mine so I could be alerted at night or while he is in the yard playing. The Dexcom and the iPhone will NOT keep a signal. It is always saying signal lost even when it is in his hand.
I have called tech support and did troubleshooting but it had not been resolved.
So now he has a pump, a Dexcom device, a phone and still a meter because we’re still not sure how we feel about the Dexcom, likely to stop use all together because the point of us getting it was to use with our phones and so I could follow.
I have deleted the APPs from our phones because they are worthless.
I am beyond frustrated and disappointed!
The fact my son was so excited and now completely let down, angers me.
Can’t turn off calibration nag message 2/5
By Rasping Bard
Using this iPhone app has always been a frustrating experience. Getting Dexcom to improve the alert system has taken years, now only to be replaced by a nagging message to calibrate the sensor. I sleep with my phone beside me, but the nag message lights up the screen EVERY TEN MINUTES! Do the developers ever bother to use or test their own system??
Love my CGM, very disappointed with this app. 1/5
First of all, the app isn’t updated to support the resolution of 6/6 plus and newer. Everything is huge on my 8 plus, this should have been addressed 3 years ago.
So many alerts that I cannot silence. Most frustrating are the ones that have nothing to do with my BG.
I forgot to calibrate this morning and now I get a notification to calibrate what seems like every other minute. I don’t have my lancet so I won’t test till I’m home and there is no way to turn off all these pointless reminders.
Apple Watch complication seems to be working about 10% of the time.
High/low alerts keep coming unless I open the app on my phone and tap a notification, even though I have the app on my watch.
Really hope some updates address all these issues.
Can’t silence an alarm from the watch 1/5
I hate this!! That is so ridiculous that you can’t silence an alarm from your watch. It really feels like the watch is useless when you make us open our phone just to clear an alarm. I thought getting a watch would make my alarms less annoying, but it’s even more so. Now you have to clear 2 alarms, not just one. And why hasn’t there been a Dexcom update?? I haven’t seen one in forever!! Come on, address everyone’s complaints!
Update: now, I have spoken to a tech from Dexcom to address my issues. Here’s the kicker, all the settings on my phone and Apple Watch were correct, so the tech is blaming the issue on the new IOS update. But it was messing up even before the update. My watch face has trouble refreshing the new glucose number. Every time I look at my watch face it has 3 dashes (—-), so I have to open up Dexcom on my watch just to refresh the face. Irritating. In addition, I have the series 3, so I know it’s not due to my watch being slow and out of date.
The potential is there. 3/5
Dexcom. You’re teetering greatness if only you utilize the ability to do so. I absolutely love that I can sync with the Apple watches “complications”. But, there’s a tremendous amount of work that needs to be done:
Give us the ability to turn on/off alarms! It’s such a basic thing I see companies fail at. Why implement something that a user could potentially not want and force them to use it???
Features: Here we are in 2017. I’m on an IPhone X, which, since not a lot of time has passed so I won’t mention the lack of optimization. But, why does the menu look like it was designed for iOS 6? The menus are rigid, colors are bland. There’s almost no customization of charts. I’d love to color the range I’d like to be in, or to make a graph showing my trend line and why numbers are inside my target and out.
Bugs: Watch complication sometimes shows - - instead of reading. Fixes as soon as I click it.
Please Dexcom have some innovation with your app as you have your product! Hire another developer to work the kinks and clean up the interface.
Increased signal loss 4/5
After updating my iPhone 6 to iOS 11 I had tons of signal loss if I didn’t actively open the app for any significant amount of time. I upgraded to an iPhone 8 and haven’t dropped signal since.
By Jeff Lebowski aka The Dude
App closes/crashes without ANY warnings, and you will not know until you attempt to check glucose. When you do close the app purposefully (bad sensor insertion, et cetera) and turn bluetooth off, you are inundated with “bluetooth off”/“application closed” warnings continuously popping up on your phone.
Terribly executed, and utterly unmaintained.
Used to be great 2/5
Let me first say, Dexcom changed my life. It has made Diabetes far more manageable. But really what is happening now makes it totally unreliable. It seems like every other night I wake to find the app on the latest IOS has just shut down. I relaunch to find data has not been received for the last view hours. Sometimes I’m too low, sometimes I’m too high. The point is, I can’t rely on this anymore. Dexcom, I fear if you don’t fix this issue (just look at the other reviews), then you will begin losing customers. There is competition now. Your product used to be so good. Please fix it.
Please fix the alerts 3/5
Overall I’ve always been really happy with Dexcom. It’s an incredibly innovative product that does what I want it to do.
The only issue I have is the alerts. Why do they need to be so loud? If my phone is on vibrate, my phone should do only that. Maybe a feature where the user can set a timeframe where the alerts aren’t so unbearably loud (i.e. not while I’m working)?
More than half of the reviews are 1 star. We pay so much to use your product and it seems like you neglect what users want. One would think that, as a company, you would do something to fix this.
New iOS update requires that you download the most version 2/5
The urgent low alarm being mandatory is ridiculous and an absolute pain. I understand why some people might want this feature, but I’m sure that an option could be programmed into the app to activate this feature if desired.
Now, the new iOS update has made it impossible to enter blood glucose values on the old version (which doesn’t have a mandatory urgent low alarm).
I’m still trying to find a work around, but my opinion of this company’s product is lowering by the minute. I can’t imagine having an urgent low go off in the middle of a day long conference for work. While I’d try to treat the low before that occurs, I really don’t want to be the one who looks like they couldn’t be bothered to turn off alarms on their phone if it takes time for my levels to raise or I don’t catch it in time. I’d basically have to disable my Dexcom for work conferences (making the product worthless).
I might start looking into other options.
Almost ALWAYS “signal loss” 1/5
It always telling me nothing but “signal loss” and sometimes let me know the secret number.
What’s the use of this app?
Slow updates and loud alerts 3/5
Had to restart the Apple Watch to get the app to work in it.
The alerts are still not very customizable and very loud when you need the phone to be quiet. You can get def if using Bluetooth headphones (thanks for that!)
I have had nothing but issues with this app and it is the only way I can keep track as I don’t have the external device since I upgraded last year and they knew I had an iPhone. I constantly have signal losses and can’t even connect to my device which means I cannot keep track and have been wasting sensors trying to get it to work. I have a new transmitter and I still can’t get a signal. App must not be compatible with The new Apple updates. Please fix!*****update. Just updated my phone again and everything seems to be ok. This last sensor has lasted 3 days without trouble so far.
iPhone X 1/5
My transmitter is having issues pairing with my new iPhone X
Not Impressed. 2/5
I decided that when I got my dexcom I was going to use my phone as the primary source for my numbers, although now its not a reality. This constantly loses connection, doesnt shkw the same number as read on my receiver, wont met me connect to heath, and its not letting me use share. Its extremely frustrating, there needs to be lots of changes to make this app better.
Not smooth with the iOS 11 update 3/5
Hi- please update the Dexcom app so it works better with the iOS update. I have to constantly reopen the app to get a blood sugar reading even when the app is already running in the background. This app needs to be updated so it runs smoother. Please! I really rely on this app and the information that it provides.
A great system 3/5
Overall, this is a great system. Glad it’s now Disgnostic quality if calibrated properly. I share some fellow users’ complaints.
1. There is very poor reception if I am playing on our floor (cement with carpet, no metal) with my daughter or sitting on our love seat near a window. No odd signals to interfere in our area. Phone (iPhone 7S) right beside me.
2. The high alerts are troublesome in my office environment, especially in after-lunchtime-meetings. No way to change volume.
3. It is also frustrating to get iOS support notes in the app after even minor iOS updates. Development just has to stay on top of iOS alphas and betas. Should be simple enough.
No signal 2/5
This really needs to be fixed. It’s so annoying to constantly have no signal for hours on end. Usually, if I dropped in the night dexcom would alert me but now if I drop in the night I’m kinda on my own because it says no signal for 5 hours every night. PLEASE UPDATE THE APP
Game changer with room to grow 3/5
My Dexcom has taken 2 full points off my A1C, which I’m very grateful for. The way it pairs with my iPhone and my Apple Watch mean when I get bumps about rises or drops and my blood sugar before they become serious problems, and because it pairs with my devices it tells me that information in a way that fits into my existing life. It’s really nice.
That said, sometimes I wonder if they really get input from diabetics when they design some of these products features. I wish they would give me more control over how the Device notifies me. For example, if my blood sugar is dropping precipitously when I’m very high, I don’t care if it’s dropping very quickly. I was in a very somber meeting earlier this week, and my Dexcom screeched at a very embarrassing time to let me know that I had a double down arrow with my blood sugar at 280. That’s totally useless information, and absolutely didn’t warrant the loud notification that it gave me. If, however, my blood sugar was dropping precipitously and I just dropped below 140, then that information would be relevant. Building this kind of logic into the application for me to set should be very straightforward, and would allow me to rely on it’s alerts a lot more. Currently, my solution is to just turn the alert off.
Speaking of alerts that I wish I could turn off, there are certain alerts that make noise which really shouldn’t. For example, when the sensor dies and needs to be replaced, or after the two hour period has completed, the Dexcom will make a loud noises when really vibration would be sufficient. That said, the other day my phone Bluetooth function didn’t seem to be working very well in the Dexcom lost signal while I was sleeping. I️ went very hypo and the Dexcom didn’t screech in a situation where it would’ve actually been really useful. That crappy feature put my life at risk.
Lastly, I would appreciate the ability to determine which times of day the Dexcom screeches to notify me. Since I don’t sleep during the day, having it screech only at very urgent lows makes more sense than having it screech at all these other different times. However, while I’m sleeping at, say, 3 AM, then I would like to be notified with loud noises about some of the other things like losing the sensor signal for prolonged period of time.
This is a good product but frankly I think it could be improved massively by putting more control in my hands, and building in that functionality doesn’t require much work at all.
Needs work 2/5
Definitely helps keep sugar levels in line, but I recently got a new phone since mine broke and my transmitter was paired with it. Cannot connect it to my new phone because of that rendering it totally useless to me.
Gotten worse.....always losing connection 1/5
I used to love this app, now it doesn't work. It will just lose the connection but my Tslim pump will constantly show a reading. I'm not sure what happened but it needs work!
This app is not perfect but it does most things good enough and does what I need it for. I don’t like the vibrations but I use them instead of beeps. So basically I like it.
Next update 3/5
Please add iPhone X support and make it so we can still silence all notifications if we need to because sometimes I’ll have a false urgent low and my phone starts going off full volume in school even if my ringer is on silent
So many things wrong. 2/5
There are so many things I want to say. First, I love Dexcom, well that was until I updated to ios 11. Shame on Dexcom for not being ready for the update. It was a good 3 weeks before the app even paired with my transmitter. And, now that it does all I see is “lost signal.” On top of this all, every time it is working Dexcom pushes an update that blocks your numbers from showing up until you hit a button saying you understand it is in beta.
It is not okay to take a functioning product and bring it back into a failing beta because you did not plan for a necessary update. Dexcom is the only app having this issue at the moment. For a company that leads diabetes innovation they are losing customers by the day. Anyone have a better option than Dexcom that works with a tandem pump and my insurance?
Times running out to hold onto your customers Dexcom.
To all who are looking to use this product. Either don’t update to iOS 11, or if you did, make sure you aren’t relying on this horrible app.
Stops collecting data frequently 3/5
I can't say how often it happens, but at least once or twice a week the app stops collecting data during the night.
I'm not an app developer, so I can only guess the reason.
Maybe Bluetooth resets.
Maybe iOS restarts.
Maybe the app reboots.
I've killed all other apps.
I've killed this app and restarted it.
Nothing seems to make a difference.
So - when I wake up in the morning I need to open the app to make sure it is still collecting data. Everyday. I can't trust that it is working.
Intermittent bugs are hard to solve, I know. This does need to be figured out. My life might depend upon it.
And yeah - loud alarms that can't be stopped are very annoying. FDA requirements or not.
Connection issues and phone crashing 1/5
Constantly loosing connection. Have to manually open app on screen. Looses every few minutes. Watch app fails to update a lot. Phone keeps crashing, but if I close Dexcom app completely, phone has no issues. Tech support blamed connection issues on sensor.
I used to love Dexcom. This is a train wreck 1/5
I’ve been on the G4 and now the G5 for about 4 years. The G4 system was rock solid on my iphone and my Apple Watch. Alerts on my Dexcom receiver were reasonable and appropriate. Switching to the G5 was a huge mistake for me.
The iphone app throws alerts constantly that cannot be reduced. The constant,
nagging, unstoppable alerts render this system a nightmare. Dexcom how could
You build such horrible software? If you actively hated diabetics and wanted to make them suffer this would make sense. The Apple Watch app also crashes constantly, this in spite of the G5 app getting called out in the Apple Watch keynote as a showcase app.
At night I have to turn off all the alerts on the iphone and plug in a headphone cable in order to get any sleep. Instead I turn on the old school Dexcom receiver and use that for when I sleep. In the morning I have to remember to re-enable alerts on the phone and turn off the receiver which never leaves my bedroom. What a convoluted band-Aid that is. These problems have remained unchanged and unfixed since the day the G5 system rolled out in Sept 2015. Dexcom, you have done a terrible thing and you have let it remain terrible for 2 years and counting at this point.
Could be awesome 1/5
I am so happy with my Dexcom- but this app constantly loses signal. My husband had my Dexcom on his phone to help monitor me as well- but there is always a lost SIGNAL! This app is not for fun- its to help save your life! Please work on this- it's obviously the biggest problem the App has.
Watch 3 LTE 2/5
Get up to date Dexcom. Watch and Dexcom should connect directly. Ditch the phone.
The app and transmitter have been loosing the connection quite frequently lately. This was upsetting when I woke up to find I did not receive an alert that data was not available and he was over 400.
I have been a happy and content Dexcom user since March 2016. I am a VERY (try lol) conscience and active type 1 diabetic FYI. There is nothing with the Dexcom system for me to complain about, sure there is the occasional ??? but where would I be without it? Before my dear Dexcom my average finger sticks per day ranged from 6 to 12 one day was 22🙄👆and my average bg level was 95~mg/dl/hba1c 6.1/percent low 27% TWENTY SEVEN PERCENT THAT'S MORE THAN A QUARTER OF MY LIFE AT THAT POINT. OK here comes Dexcom.. Bg average 131mg/dl/ hba1c 6.1/ percent low 3% A PUNY THREE PERCENT... OK you all see where this is going. Fall rate alert- Dexcom: hey boss just sayin if you see some juice have a sip. Me: OK thanks Dexcom. Low alert- Dexcom: just sayin your low. Me: thanks Dexcom for catching that before I am 50mg/dl. I used to carry a fanny pack with glucometer Blablabla, now all I have G5 Mobile on my phone, my insulin pen and an Air head for sugar (in my pocket) To whoever invests time and toil to this cause may God graciously bless you. The questions I call with are efficiently and precisely answered. Your support team gets a definite 5⭐️⭐️⭐️⭐️⭐️ from me. And if I would recommend? Who couldn't guess.
Life saver 5/5
Love this app it alerts me when my sugar runs low. I LOVE that it overrides the silent feature. It wakes me at night when i go low. To all the people that complain it overrides the silent feature. CHANGE you high low setting if you don’t want it to make noise in your meetings. I rather make noise and be alive then laying on the floor cause it was silent
Volume setting for alarms? 3/5
In general dexcom works great. I wouldn’t want to go without it.
I agree there could be some app improvements. Many people are complaining about the alarms. I agree more control over alarms or alarm volume would be helpful.
Perhaps a volume setting so that even though the silence feature will be overridden (which I appreciate) it will not go to full volume (along with any audio that may be playing).
I am also dropping out and losing signal much more often lately.
Would also love to dismiss alarms through watch.
For reference, I am on IOS 11.0.3.
Perhaps this is an issue with the IOS update.
I loved my Dexcom but it’s not worth anything if it doesn’t work it’s my phone 1/5
By Don P.
Loved my Dexcom used it for about 3 months. Upgraded to iOS 11 and was surprised it worked (even in beta). Transmitter stops working randomly. I purchase a new one. Still doesn’t pair with the phone. I call dexcom several times who’s solution is “do not to upgrade.” This is not a solution and is extremely pathetic considering they have had beta seeds that would allow them to have a working build before an update is released. I would really love this app to work again and work with out me have to worry about updates. Seems like with all the money you’re getting from us you could hire some people to address the issue. Please fix this.
This might be the most disappointing display of corporate neglect I have ever seen. You, dexcom, have the resources and market share to really make a difference and improve so many lives. Instead you have chosen to deliver a sub-par product and have refused to address many of the issues outlined by other users in the community. I hope you find it in yourselves to be more proactive with your mobile offerings and listen to the needs of your users.
The worst experience 1/5
You have taken a process that is supposed to be convenient and made it super stressful and annoying. I stopped using your product because it has interfered so much in my daily life. Not giving your users the ability to control notification sounds is absolutely ridiculous in 2017.
Causes nonstop crashing 1/5
By Nick H 1234568
Causes phone to lock up and apps to crash. Seems pretty recent, idk if it needs to be optimized with the new iOS update but it makes my phone unusable. Which is a shame.
Btw this was tested over multiple new iPhones.
Needs improvement 1/5
The IOS update has stopped connectivity. Ran through multiple sensors, all of which have failed.
Edit: downloaded xdrip and it’s far better app!
TERRIBLE CONNECTION!! 1/5
This app keeps getting worse and worse. It’s constantly telling me that the signal is lost and when I try to restart the sensor I CANNOT! It just keeps repeating “signal loss.” I have to delete the app and redo everything. Not to mention it STILL takes over two hours to warm up (seriously...technology is so much better than this) and at least 30 minutes to pair with Bluetooth. I feel like I’m still in the 90s with this ridiculousness. Dexcom has so much money but yet they can’t seem to invest any in making a proper and useable product.
Really bad app 1/5
Dexcom has not been successful in implementing a workable app for their CGM. I prefer not to use their monitor because I always have my phone with me. Last time I talked to customer service the surly rep talked down to me. I have a PhD in physiology and did not appreciate the insulting tone. We trust this company with our lives and they seem to have forgotten that very important fact. I assume they fell into the habit of putting their corporate comfort ahead of our satisfaction or safety.
Hidden truths 1/5
It says the app will work right on your smart device. It fails to say however that it does NOT work on the new series 3 apple watch which has cellular capabilities. Apple & Dexcom paired up to make it possible at all to see the CGM readings on your phone. Why are they lagging in the technology for the series 3? Give me a break. If apple has the technology to make the watch, then Dexcom should have it too.
Signed an athletic type1 diabetic looking for freedom.
Not usable for adult with a job 1/5
UPDATE/Pro tip: LIBRE DOES NOT HAVE NON MUTABLE ALARMS. TRY IT NOW THANK ME LATER. SOOOO MUCH HAPPIER.
Stopped using recently and life has improved for it.
Dexcom won't let you silence alarms anymore. You can't use vibrate only on certain alarms either. The problem here is obvious: if you have on, you're always at risk of having a loud, non-silenceable alarm go off at any time. Can't turn off in business meetings. Can't turn off in movies. Alarm repeats every 30 seconds in the loudest volume your iPhone has (loud), even if you’ve already fixed the issue. Even if phone is in silent or do not disturb. No way to silence this in app either.
It’s not just alarms for glucose that can’t be silenced. You also can’t silence “critical system alerts” like needing to calibrate or losing connectivity.
Absolutely unusable in professional, clerical, or service based job.
If you sleep on your stomach CGMs, including dexcom often give false low readings. Again, no way to silence. No way to have vibrate only. Only options are to have it wake you up every 20 seconds or to remove the system.
I've gone to a different brand. Much happier. Was good product, but not usable as part of an adult lifestyle.
Love this app! 5/5
I’ve had diabetes for over 10 years and this app and Dexcom System is the most convenient way for me to keep track of my sugar levels. No, the app isn’t perfect, but t gets the job done as it brings me closer to a “normal” life.
Signal Loss Issues 1/5
With the new update, the app is constantly losing signal. This happens overnight too which is concerning because I won’t get a blood sugar update. This is why I have the app. My phone isn’t resetting. I am not restarting the phone. I just go to check the app and find it has been offline the whole night. The same thing happens during the day.