Very poor dispute resolution, shady merchant. 1/5
By Unsatisfied and dissappoimted!
I disputed an item, had the traveling internationally for the last couple of days and DHgate closed the dispute based on their policy when I had not responded with "evidence" within 48 hours. Interestingly, I have provided quite sufficient evidence during my lengthy communication on email between myself and the seller. EBay, Amazon etc. have the email system in order to provide communication and also to monitor the dispute process between the seller and the purchaser. Apparently, DHgate does not work like this.
I was insulted by the seller is having "no common sense" I also closed my dispute at the request of the seller after his promise to work with me to resolve the issue. Big mistake on my part. I question whether I will do business with this company subsequent to this transaction. Until now I have had a fairly positive experience on DHgate. Unfortunately, it only takes one bad transaction to negate several positive ones.
I will spread the word.
This has been a very poor experience.
Great app 5/5
Best app for great deals
Good app 5/5
I use this app for my company easy to buy wholesale
Excellent products and services 5/5
I have been a shopper for several years and have been very pleased with my purchases and services. One factor, clothing items are European cut..so curvy girls be aware.
It is easy to find what your looking for and great deals
Size selection 2/5
By Prestige Vixen
I really love and enjoy the pricing system of these amazing items,but I do not like that while purchasing apparels in bulk you are only allowed to get 1 size in the bulk quantity that the items are available for.
All the products are good quality to affordable price
Do not recommend at all 1/5
Just know everything its fake and cheaply made takes super long to get and if not satisfied you are not getting your money back
Beware of who you deal with. I bought multiple headphones fom a guy, they all broke or didn’t work when I got them. I sent them back for replacements and he quit responding to my messages. Dhgate told me it was nothing they could do. I lost hundreds of dollars dealing with dhgate and I’m sure they allow him to continue to scam others. Don’t buy electronics, because if you have to send them back the return fees are ridiculous and all they have to say is they didn’t get them.
Best place to buy fidget spinners for my little cousins and good for great deals on Glass
Not bad 3/5
By usa virginia
It's tough to figure out what size to buy with the conversions and trying to guess what you'll fit in.
cash on delivery 📦 3/5
great app, but we want cash on delivery it’s more save for us if you can update your app and put a cash on delivery we appreciate that , we love you too much 🥀♥️
Best app out there for buying stuff at great deals! Everything I've ordered, I've loved. Great for buying gifts at a cheap cost! Highly recommend
Love this place 5/5
Love this place faster then ordering online then some online American competitors !! Just ask the sellers question look at pictures and you’ll get what you want!
First buy 5/5
By freddie window
First experience, notice u have good security when placing order. Will keep looking at site
Great place for all things cloned 5/5
5 star place to buy all your China clone items make sure check buyers reviews on item and seller overall score if great buy it if no review move on don't take the risk at all shop smart and remember shipping is 2 weeks to a month to the USA
Great app 5/5
By TRA$H AND BA$H
Love this app and the picture reviews make it even better
Worst customer service ever... they cannot do a thing.. i didnt even get my package and theres not even a refund or replacement. They are all scammers.. dont use it...
Love the app but kept saying I had a stolen card when I went to pay. GRRR is NOT stolen and it finally took her t in the fourth try!
Cheap but reliable 5/5
Honestly, when you look at the ratings and reviews of what you’re buying it makes what you’re buying worth it. There’s a lot of trusted people selling quality items on here. Definitely look at the reviews
I've ordered a pair of shoes for my grandson and haven't heard anything about shipping
Or anything else just they did take payment
Muy buena app la recomiendo 5/5
By Luis Gómez a
Apenas e pedido 2 artículo lo aún no me an llegado hasta la fecha me a llegado todo y los productos son muy buenos tienen buena calidad si tardan en llegar pero las cosas son muy buenas me gusta comparar hay
Love it 5/5
Easy to use, reliable. Great products!
Great app! 5/5
By 1967 Camaro RS
I have only purchased one thing through this company and have bad experiences. Made a purchase and it took 4 days for the funds to come out of my account and the item said that it shipped but the tracking number didn’t work to show me that the item was being shipped. I gave it a week and the tracking number still wouldn’t work, it would just say item not found. Tried to contact the seller a couple different times with absolutely no response from the seller and was told that I would need to submit a form for refund and they would need to give the seller 5 days to respond then if they don’t respond it will take another 10-15 days for the money to put back into my account. Guess you should probably expect this when buying from places like this.
Not so good because the company doesn’t care about the buyers so there are scam sellers selling poorer than advertised items or even broken items. Dhgate will not help you and the ship is slow so you my lose credit card protection or maybe not get protected because something is delivered. Dhgate should protect customers. Ali is much better by comparison. Sad.
Awful Customer Service, Seller Was Awful 1/5
I still haven't received my order after a month of waiting! All I get is excuses from the seller! No one will process a request for a refund! AVOID DOING BUSINESS WITH DHGATE!
Great app 5/5
By Dancin' Dame
I love this app
No return refund In the app ? 1/5
Why would you remove the return and refund button from the app. Now they want you to login to the desktop website to do your returns and refunds, Just horrible whoever came up with this idea is incompetent at best. The app used to have the return/refund link within it and they’ve now ruined this. I cannot give any stars higher than 1 specifically cause of this
Don’t do it 1/5
DONT EVEN THINK ABOUT IT THEY WILL CHARGE YOUR CARD TWICE !!!! And won’t reimburse you
Great app best sellers
Good stuff not too bad
By Ty Boo 💁
Haven’t ordered anything yet but nice app!
Good deals 5/5
Ive only purchased one product so far and it was easy and i did receive the item shipping was good item was good and exactly how it was pictured i will buy again
The app itself is easy to use and maneuver.
The sellers are prompt and as a importer I know my money is safe with their guarantee. Sellers ship quickly and the items are great! I use other similar apps but I like DH Gate more by far. Better prices and easy UI. Great work!
Horrible customer service 1/5
3 weeks later my order still hasn’t shipped and no one will respond
Great place to buy wholesale 5/5
Great app overall. A little bit complex to get used to if you're not too tech savvy, but pretty straightforward. As far as sales go, gotta love the prices. Shipping wise, I wish they could allow a faster shipping option even if I had to pay for it.
By Marcus tocco
The best of the best I will continue buying thanks
Dont buy from site 1/5
They sell cheap items. I brought makeup that made me breakout in a rash. My eyes were so puffy! I requested a refund and they ended up asking me to pay for to return these items. $100 to return which basically meant i lost out on my cash! Horrible experience.
Absolutely love this 5/5
By B'more poker
I started rouse this app this fall and I've spent a lot of money on the products sold. I can't believe how easy and how great the quality of the products are.
Great place 4/5
Great place to get stuff for cheaper
Great app 5/5
Great app I love it
Very impressed with this app 5/5
I live in the US at first I was skeptical about shopping so far away but I read reviews and I decided to try it . I must say I am very impressed by how this app handles its customers. I am very happy I have now made a few more orders without fear . Thanks for your efforts at being a genuine place for people to shop .
Love this app 5/5
I love this app. Great prices, great products!!
By beast kapone
Love this website and the app is amazing keep up the good work
I love, love, love this app!! 5/5
Great prices! Great products! Fast shipping!
Great variety of brands