The Best!!! 5/5
Had surgery for a broken leg nine weeks ago and another surgery last week. Needless to say, Door Dash had been a great solution to getting dinner on the table. So many restaurants to choose from! It's been great. Thanks Door Dash!
Best app ever 5/5
I mean, sometimes you crave that yummy fave at your fave place and just don't feel like getting out. Or the kids are being crazy. Or you have a sore throats and are on 4 hours sleep. Whatever...get dinner anyway! Love love love!!!!
Best food delivery service 5/5
This is the best app by far for food delivery!
Great app 5/5
By Andres maciel
The pricing is good and the food arrives fairly quickly. App is very easy to use. Overall a very good app and service.
Love the app but current version 2/5
I love this app and use it constantly, but after downloading the update the app is all but broken. It loads up but then it crashes in the middle of everything.
Newest version is broken 1/5
New version on April 25 2017 closes every time I scroll.
Better than GrubHub! 5/5
By Too busy to do it myself
I happened to stumble across Door Dash and boy am I glad I did! More selections than Grub Hub and most are way way cheaper for delivery!!! They are quick, easyand the drivers are pretty awesome!!
🦐🐔🍟🍟🍣🍯🍗🍖🍕 very good and convenient
Horrible customer service. Sent an email. Still no response. Courier completed my delivery and never picked up the items. This company will be fizzled out by others soon.
I'd give this business less that 0.5 stars if possible 1/5
I don't even know where to start. Absolutely horrendous. Usually these deliveries are a hit or miss when it comes to delivering your food (forget being on time, it's a matter of if they are even going to deliver at all) and their customer service is extremely rude. They have no clue what is going on most of the time. I tried to call my driver and he just kept hanging up on me, I'm pretty sure he ate my food or something instead. There are far better delivery apps out there definitely go download those instead and save your time!
Horrible Service 1/5
First order the food was delivered cold and looked horribly unappetizing...threw it in the trash. They gave me some credit in my account so I thought I would try again.
Second order arrived 90 minutes after it was ordered, (45 minutes late). Again they gave me credit, so I thought I'd give 'em one last chance.
The 3rd time, they just cancelled the order after an hour, saying that the restaurant wasn't doing take out that evening. I had to serve my guest a can tuna fish for dinner, (the only thing in the house). And this time, not even a good will offer of any credit for their super horrible service!!
Use at your own risk!!
Horrible company. 1/5
Late deliveries, cold food, wrong orders.
Avoid like the plague.
Drivers Cancel and delays mount 1/5
By DP Drew
90 min delivery estimate turns into 2 hours. ETA not updated. Even the initial estimates are so long it's hardly worth the time / cost. Unless you are in hospital which we are. Not recommended...
Bring me food! 5/5
DoorDash has become my go-to any time I’m too tired to cook, or in need of that hangover remedy ASAP. They have some of my favorite restaurants around town, and I love the updates that let me know how soon I get to eat. Serious Game Changer when it comes to Sunday morning brunch.
Terrible delivery and costumer service 1/5
I had problem with the delivery every single time I used it and I used it a lot.
Delivery is usually super late, people are unprofessional and food arrives cold. Terrible... Use any other app.
Never Again! 1/5
By Née Jaxs
This past Saturday was my first and last time using this app! Usually I'm a UberEATS girl but decided to try something new, worst decision EVER..... ordered my food from red lobster and tracked the progress, got super excited when I saw the dasher had picked my order up! Here's where things go downhill after waiting a hour my food still hasn't arrived so I tried contacting the driver with no luck. Got ahold of customer service(they were very helpful thankfully) and they tracked my order, basically the driver ran off with my $109 worth of food! So doordash reordered my food and charged me a $7.99 service fee! Worst every I'm sticking with UberEATS
I LOOOOOVE it!! 5/5
So, for me personally, DoorDash rocks. Idk if it's because of where I'm located but I've never had an issue with DoorDash. I made a mistake with the order and customer support was the absolute best, they were able to call the restaurant and refund me my money. It takes about an hour to deliver which works for me because I have class anyway and they usually come earlier than the time given. As far as the dashers go, they have been some of the sweetest people ever. 11/10 would recommend (to anyone in the Las Vegas area that is).
Very pleased! 2/5
Update: I'm leaving my previous review below to show how disappointed I've become with DoorDash. I've changed my star rating from 5 to 2. My main disappointment has to be the hidden service fee that most of the restaurants now have applied to them. It's not specified in the list of restaurants you can choose from, just the 'delivery fee' which varies. BUT, after to put items in your cart and goto check out, an additional service fee is often applied that can be as much as 22%. Why isn't this stated in the restaurant list where the delivery amount is quoted???? Seems deceptive!! I now use UberEATS for my food delivery service. Good job loosing a customer DoorDash!!!
I'm excited that DoorDash is finally available in my area. There are a couple other delivery services that all have various issues associated with using them. So far, DoorDash has been the best. It's fee is the cheapest, they are fast, they keep you up to date, and they have by far the largest selection of restaurants to choose from. I have not had to resolve an error with a delivery yet, which is usually the restaurant's fault, but I suspect they will remedy it satisfactorily.
Hell to the no. To the no, no, no. 1/5
I used Door Dash religiously for the sheer fact that I was familiar with it and did not want to download Postmates. That was a big mistake. Cut to the time a driver picked up my food from the restaurant, told the app that he delivered it to me, but, you know, didn't deliver it. My recourse? The "chat" function on the app does not work. It says "connecting" forever and does not connect. It also does not work on the website. So, I had to call Door Dash. There, I was on hold for over five minutes before I was connected to customer service in, wait for it, Guatemala. The customer service agent had to first call the driver before he could help me, he could not call the driver without hanging up on me, so I had to take it on faith that he would call me back to resolve the matter. This being Door Dash, he didn't. I thus had to call again, get stuck on hold again for close to ten minutes to speak to someone in Guatemala who could do nothing at all until he called the driver, having to hang up on me in the process. So, ten more minutes later, I get a call back and Door Dash tells me that the problem is that the driver doesn't speak English, instead Russian, and is confused by what to do with my food. Of course, with customer support in Guatemala, they don't speak English very well, either, so one can imagine the language barrier was insurmountable to resolve my delivery. Thus, at 9:25 at night, for a dinner delivery that was supposed to arrive at 8:15, I was told my only option was to place another order, wait at least another hour for my dinner to arrive, and trust that Door Dash wouldn't mess that order up. Yeah, no thanks. Avoid this app like it was the plague.
Bad Experience 1/5
Gave DoorDash a try since I use other food delivery apps! My order took more than 2 hours to be delivered. Had to call customer service twice. The food was sitting for 2 hours at the restaurant, got my food cold and the APP was freezed at your order is being prepared for more than an hour.
This app is horrible I only used them one time and that was enough for me. I place my order at 1:03 they told me my food would be at my door at 2:03 I text the dasher at 2:30 asking what's going on with my order any what's the expected time of delivery no reply thank I message the customer service for and answer they called the dasher no answer than called the restaurant come to find out the dasher never picked up my food the representative overestimate a full refund and I'm waiting on that now and I WILL NEVER use them again
Worst customer service!!! 1/5
We started using DoorDash over a couple years ago when they were just starting off. But over the past few months we've had too many instances of horrible customer service - in the latest one I spoke with 4 different customer service reps yet no one has bothered to follow-up or call back. I even tried to contact their CEO but no follow-ups so BEWARE to anyone planning to use this service - if you're going to charge me almost 25% (service + delivery + tips) fee over the food I order, you better have the best customer service possible! The last person I spoke with insulted me on the phone and there were no follow-ups despite asking to speak to a manager. I've deleted the app and so has my husband and now I'm struggling to delete my account! There are many other food delivery services who charge less and actually care for the customer.
Be prepared to wait 1/5
Second time trying doordash and again delivery times at least an hour off... or more for all I know since when you call customer service after an hour and a half on an estimated delivery time of 40 minutes they tell you that all the drivers are busy and don't know when you'll receive you order. Order could have taken 4 hours for all I know. Cancelled. Postmates will tell you if their drivers are busy so you don't place an order and wait 2 hours for nothing.
I only give one star because customer service responds fast and after two messed up orders they credited me 10 bucks each. First order was cheesecake from the factory and it came two hours late, warm and scrambled. The driver was professional and kept me updated that it was DoorDash that had a payment problem. I tried the app again, ordered breakfast from Denny's and once again late. But I had a 10 dollar credit so I thought "third times the charm!". Food arrived 30 minutes early, it was perfect. The only issue I had was my card kept getting declined so I couldn't place my order. I used a different card and it worked. I was charged four times for my order. Deleting the app, will not recommend to ANYONE.
did not get items and customer service is horrible 1/5
I ordered dinner and had missing items. the delivery guy tells me they are handlers and not responsible for checking order just delivery, that would be restaurants fault and to contact them??? not sure why anyone would use this app then? and try contacting them... after 1.45 hours on hold I gave up. too many other food delivery apps to waste your time with this one!
Expensive, too long of a wait 1/5
Pizza Hut delivers faster than this. Honestly in the time that they take to deliver I could have driven there, ordered and taken my food home myself. On top of that, an order that would usually cost you 20 dollar could end up costing you almost 15 dollars more, and thats not even including the tip. Not worth the download.
They will cancel your order without any notice, when they screw up they give you a five dollar credit to compensate for cancelling your order after two hours, and charge more for every item than other services in order to provide "free" delivery. DO NOT USE
Great 1st Experience! 5/5
By Bill Luhrs
Got hungry for some Italian but didn't want to go out. Tried door dash because of many restaurant options and only $1.99 delivery fee. Ordering was easy, food came about 10 min early, and driver was really polite. Well done!
Dash Away Any Hopes For Good Service 1/5
This is the WORST delivery app that I've used. They had wrong menu prices, refused to honor paid purchases, couldn't communicate instructions on how to fix an order and the wait time to talk to a representative is ridiculously long!
In the end, I got no food, a 45 min overdue delivery time that never came, and supposedly a $10 credit that has not even been put into my account.
Door Dash....a more appropriate name would be Turtle Dash.
Used doorsash several times and I can't deal anymore. Food is either late, cold or soggy. Customer service is terrible and gets an attitude with you. Use grubhub instead.
Never received food and customer service horrible 1/5
I usually dont provide negative ratings for bad customer service if everything else is fine but I feel compelled to warn innocent customers this app is NOT WORTH IT. Ordered food that never arrived (went to another door dash customer). When I called to calmly ask for compensation for it, the best they could do was a $20 door dash voucher. This is unacceptable and I will be going back to seamless web.
Awful service 1/5
First and last time using door dash. Two hours to end up with cold food. Not a good first impression.
Get deliveries wrong and always deliver late 1/5
Never had a good experience with door dash. Have always gotten deliveries with food missing and food arriving late. Delivery fees are also really high on most restaurants. No good.
A convenient and delightful experience 5/5
We have used doordash for the past year without much problems. Our food is usually delivered early or on time. The app offers the most restaurants and is simple and easy to use. Customer support is also helpful when we needed it. I'm not sure why so many horrible reviews. Drivers are rated on their performance and are deactivated if they fail to perform. This company is an up and comer in this very competitive space.
Avoid if you like eating reasonably soon after placing an order 1/5
I've been using Door Dash for several months and generally the experience was good. Just in the past few orders though, it's gone downhill so badly that I deleted the app. Currently I am waiting for an order I placed an hour and a half ago. The restaurant is about to close, can't connect with DD's "customer service center," and I am generally hangry.
Their customer support system is kind of like those Amazon Marketplace sellers who disappear after taking your money (worthless and offensive).
Don't give this company your money.
Best app ever created ! 5/5
By IOS8 BUG!!!
I loved how quick and easy it was to order my food. My food was delivered so quick and the deliver lady was so friendly. Thank you whoever invented this app 😁👍
Great until today 4/5
By Calif Fam
Between our 2 families we have ordered many times using door dash! We are great & grateful customers. Today we ordered from 2 different restaurants, therefore 2 orders, and both were 1 hour later than projected!
We could not contact the drivers nor the chat!
This was the most frustrating part.
Eating cold food & not in the mood for eating this late at night. Argh. At least on of them could have been on time. All the other orders were pretty good to great.
Tips should be changeable after.
Really like the program. Slight improvements will make a huge difference for customers.
Food never came 1/5
Food never came and I didn't even get a phone call until 30 minutes after it was supposed to arrive. Never had this problem with Eat24 or Uber Eats. Never using this app again.
Deleted the app - service is terrible 1/5
I've watched DoorDash delivery times increase over the past 4 months. The dashers don't care. Tonight the dasher arrived in two hours and the food was ice cold. It sounds like DD can't retain dashers - ours said he drove from another location 20 miles away and that's what took him so long.
That's not my problem, DoorDash. I'm deleting your app and switching to your competitors.
Don't even start using this app 1/5
Don't even bother downloading this app. I tried for first time tonight and was told food would be here at a certain time. Didn't arrive. Texted driver and she said she had picked up my food - 25 minutes ago - but was waiting on another order. So... still don't have my food, which will now be cold, when it does eventually arrive and no customer service line to contact.
Recommend passing on this service altogether.
By wow. !!!
Service has become awful. App is consistently wrong with info about order timing and delivery. App will say order picked up and delivered (even if not) and customer service has no idea. I am done using Door Dash.
Don't use this 1/5
Horrible customer service. I got charged twice and had to argue with two different customer service supporters and they both weren't even on the same page with what they were saying, had orrible broken English
There won't be a next time 1/5
If you don't contact them they will NEVER assign you a driver. 2 hours not joking
Seattle review. Very poor service 2/5
By 206 north
First time review an app. I've used a number of food delivery apps and while I like how door dash has a huge selection it seems to come at the cost of poor service. In my last 4/7 orders over the course of about 6 months I am informed the driver can't complete order for whatever reason about 20 minutes after it was supposed to be delivered. While I understand things happen the fact that every time I don't get any type of heads up is ridiculous. Customer support always try's to push an account credit instead of just charging the money back.
Yesterday was the first time using doordash, I was so excited because it's so hard to find delivery service in Otay Ranch. I placed a preorder for Cheesecake Factory, it said my food would be delivered by 1145am, I checked the tracker multiple times and around 1215 the tracker moved to "it's on its way" I'm currently on bed rest due to come complications in my pregnancy so you can only imagine how happy I was to know that my food was on the way. I checked the tracker a few minutes later and it said "delivered" I walked outside, looked around and saw nothing. I called and texted the number provided for the driver and it was disconnected. I contacted doordash customer care ASAP and they were very apologetic and offered to place another order, although that was a very nice gesture, I had to wait almost another two hours for my food, in allergies box I wrote "no peas" and when I received my food there were peas all over the pasta. Needless to say I did not eat the pasta and ended up making a peanut butter and jelly sandwich. I will not be recommending this service to my family and friends.
They inflate the menu price 1/5
Wendy's triple burger is around $6. In Door Dash, it's $9.89 and charge a delivery fee. Pretty much a scam.
Customer Service 2/5
Need better service for their customers.
Never using again 1/5
Horrible app, horrible service.
The worst service. Use another one. 1/5
I am not exaggerating when I say I've had problems with 4/5 orders. The last one never arrived and customer service said "oh, it was picked up but not delivered." Um, yes. Seriously, use Postmates or Uber eats or Caviar!!! All better. UPDATE: Someone stole my credit card from my doordash account. Not just bad service but crooks!