APP Won’t load 1/5
The new update has killed the APP on iPhone X’s
App not working? 1/5
What happened? I removed the app a couple of weeks ago because I thought it was malfunctioning. I downloaded it again and all I get is a white screen. Star rating based on app’s performance.
Very slick! 5/5
Loving the integration with Apple Pay! Easy to navigate and order. I’m so glad a delivery service will deliver to me with TONS of options!!
Recent Upgrade 5/5
Since I’ve upgraded to the masters version (yesterday) I am constantly and consistently logged out of the application. Every time I launch I have to reenter my credentials. Frustrating
Accommodating, great restaurants but too expensive 4/5
Doordash has such a good selection of restaurants and whenever I have an issue with my order they refund my money. The only downside is that they don’t give you the option to refund the money back to you card anymore they just credit your account. Once my driver stole my food, I contacted costumer service and they called me personally to apologize and resent my order within a half hour. I’m not sure why their consumer service has such bad reviews they’ve been nothing but good to me over the years I’ve been using the app.
If they didn’t charge a service fee on top of the delivery and tip charges I would use doordash much more often but I still use them very often.
Incredible App Update 5/5
By Cali to Lex
Brilliantly and beautifully designed update. It’s smart.
Great app, so far great service 5/5
I really like the app, I can watch the driver in real time and be out front when they arrive. So far all drivers have been great. I tip above what door dash payment. They are out there hustling and to me, they provide an awesome service. I’m too lazy to go pick up! I’d like to see more restaurants use them.
By Crazytrain express
So me and my gal got pie on the brain and she remembered our son setting up the door dash app.
So here we are stuffed with pie. Fast delivery and great people👍🏻
Even lets you cancel. 5/5
By superbat ros
When I tried to see if my promotion would work, I chose “place order” and it was loading until I hit undo. Then minutes later I get an email confirming my order, that I accidentally ordered. Then, I clicked “HELP” and it let me cancel my order, which is something most food delivery services don’t do. Thank you so much for making such a great app.
Improve the customer service and leave the logo alone 1/5
I have never had worse customer service. It took so much work and such a long time to get my money back when they double charged me. The double charge wasn’t really a big deal. It happens. What shouldn’t happen is having to speak to no less than 4 managers to have it refunded (for whom none spoke English as a first language - not a big deal until you’re trying to get your money back). Took longer than it should have and I didn’t like how many times I was told I just didn’t know what I was talking about.
Messed up 2 orders in a row 1/5
By Sditty iPhone
Ordered food waited and hour. No food called the driver she dropped our food off to someone else had to wait another hour finally got food.
Tried a new place to order from Red Robin. Ordered a bacon cheeseburger and got some kinda relish pickle filled burger when I opened up the bag. No good. These people need to check the order before they leave the restaurant.
DEF WONT BE USING ANYMORE!!!
Overpriced delivery fee (literally got charged $30) and they always mess up our food orders.
The app doesn’t work 1/5
The app just doesn’t work it allows me to create an account but it refuses to load the local restaurants in the area. Really wanted to try it out but the app is unusable.
What’s not to love? 5/5
I’ve been ordering from DoorDash for almost a year now. It’s a quick food service, orders arrive in around 30-1 hour depending on tour area. Whenever I have issues or problems with my delivery, I just message them on twitter and they’re quick to solve it. Lately, it’s gotten a little expensive so I don’t use it as daily as I use to, but other than that, DoorDash is the best. I love everything about it.
Been using this for a while definitely deserves 5 stars always get my food fast , love this app!
PRICE INCREASE! 3/5
Good service as experienced so far BUT Only 3 stars for a big price increase!
The APP is what it claims to be. 5/5
This app is exactly what it claims to be. It allows you to order food online and have it delivered. Has my food always been great? No. But that is not the apps fault, it’s the restaurant. I haven’t had a single issue, with the app or the drivers. I really like it.
Good service, terrible app 1/5
After all this time, there still isn’t a iPad-optimized version of this app. The developers haven’t even bothered to bundle an iPad icon for the iPhone app, so when you run the iPhone version on an iPad you get the default blank-with-lines icon. Sad!
Whether you run this on iPad or iPhone, the app times out more and more often, getting stuck on ghost images when loading a menu page.
More and more I find myself using better-crafted apps, like UberEATS.
Even after their “big rebrand”, still no iPad icon! Plenty of time for a fancy opening animation though!
So I referred two friends to DoorDash. They both have bought something and I’m supposed to receive the $10/referral but I didn’t. Although.... one of my friends did get a $10 credit into their account. So COOL, I thought it was fine. We ordered through his phone, 3 munchie meal from Jack in the Box. Total was $22 and we checked out using the $10 credit and my debit card. I check my bank account a day later, it charged me $22 on my card and he lost the $10 credit..... two more days passed and I still get no reimbursement, NOTHING. I’m not tryna to sound petty over $10 but if you’re going to offer credit to customers, at least make sure it works instead of just “scamming” us......
1 Star, wouldn’t recommend.
Love how this app that charges you for your order but doesn’t put an order through if you’re not at the billing address of your credit card. So basically, don’t use this app if you plan on eating anywhere but one address. Terrible...
Love this app 5/5
By Met west
When you don’t want to leave the house and you don’t want to cook hello it’s the best!!
Order cancelled and already took my money 1/5
This is the second time I have had issues with DoorDash. The eatery cancelled my order because DoorDash takes the money and has to pay the establishment(3rd party) the establishment told me that DoorDash neglects to send them the money and the driver gets there and they have no payment. So they cancel DoorDash orders. Problem is - DoorDash already takes the funds from their consumers account and takes 5-7 business days to refund. You really need to improve your services or you are going to lose customers. I’m done with DoorDash! Also pay attention to the costs. Not only do they charge a delivery charge, your charged a service fee and the menu items are over priced by appx 2 dollars each.
Good App, Terrible Employees 2/5
This is a great concept, the app works well. Info on the app regarding menus is often out of date, especially with non corporate establishments. Management has been responsive to issues, all be it often slowish to respond. The biggest Achilles heel is the delivery drivers. It is Russian roulette, eventually you get a terrible delivery driver (in my experience 20-25% of the time) and this sours the experience.
Poor experience turned me off 2/5
I have had decent experiences with this company in the last. One experience turned me off and I will no longer be recommending this particular service. In today’s world, where there are tens of options for food delivery at the swipe of a finger, there is an expectation of perfection.
I ordered a meal for lunch, received receipt of the order, and even a confirmation that the driver had picked the order up. Only to receive a call from doordash 2 hours later that the restaurant was closed due to weather.
I was left looking like an idiot to the others who I ordered for because I couldn’t get he simple job done of ordering lunch. All they had to do was list the restaurant as closed, nevertheless
Seems like a dramatization, but I could have ordered from grubhub, Amazon, uber, etc. I also could have just called the restaurant myself and picked up the food myself.
I recommend to this company a bit more precision in their work. It is also unfortunate for the person tasked with calling me that they have to deal with the frustration. I’m sure they don’t get paid enough and have no part in the operation of the service beyond customer support calls
Doesn’t work 1/5
I tried refreshing multiple times the app just doesn’t work I can’t order anything or look at anything.
Rip off 1/5
Not only was food missing from my order but the stuff that was delivered wasn’t even correct...will never be using this app again!!!
Can’t sign in 1/5
The app just updated and it won’t let me sign in. I tried logging in with Facebook but it didn’t work. I even reset my password. So boi I’m bout to eat some tide pods
Great sometimes 3/5
It seems that the restaurants forget items frequently. Ie: Any special requests, drinks, sometimes even entrees ordered. If you need help the app is sometimes quick to respond and sometimes does not at all. Like right now. I can not even report the problem I am having w an entree missing because the app will not pull up the report a problem option on the receipt 😡
Loggining in 1/5
By Kari 1120
Can’t seem to log in, Can anyone help?
Tips pre-delivery 3/5
Quickly making a suggestion. Tips should be added after delivery not during order submission. Tips are based on how order and delivery performance. Competitor (uber eats) got that part right.
LOVE IT 5/5
PLEASE MAKE DOORDASH 24 HOURS I LOVE THIS APP🤡
More than good, almost great! 5/5
Ok I gave five stars, but honestly something is SUPER annoying. DONT SHOW ME RESTAURANTS THAT ARE CLOSED. I WANT MY FOOD NOW, NOT IN 14 HOURS WHEN IT OPENS. Please either stop showing me closed restaurants or give me the option to filter them out. :)
By John Cesar
Does not even open to see the restraints you can order from.
Worst Service Ever!! 1/5
So I downloaded this app after I saw the post about how well the employees are for Door Dash and I decided to give it a shot. I ordered my food at 6:30 and it’s 9:00pm now and still no food! I kept my eye on the tracker and noticed they changed my driver 4 times!!!! By now I’m to mad to eat! Will never use this app again! Waste of time and money!
False advertising 1/5
They will promise you $15 to sign up, but you’ll only get $10. Why would I want use it at all when the very first thing out he gate is wrong?
Cancelled my order 3 Times 1/5
Like an hour After I ordered my food, they cancelled my order. Happend 3 Times now. Won’t use this app again. And the return of the money will go to your credit not you credit card.
Can’t find restaurants and no support 1/5
By Bubba conch
Just downloaded the app to try it out. It couldn’t find any restaurants in my area even though I live in the middle of a south Florida downtown area with hoards of restaurants. When I tried to look for a support link I couldn’t find one in the app or online.
Horrible Service 1/5
After an hour and half I get a phone call from Doordash themselves, saying the driver is in traffic and just picked up the food, and the food is cold!!! AFTER AN HOUR AND HALF!!! Poor service! Going to Grubhub! Also, asking for a refund takes 5-7 business days FYI :(
By Cathy Petro
It says $15.00 but you only get $10.00 per referral. They really need to get that straight.
Caution if Using 1/5
I generally never write reviews, but my last encounter with doordash needs to be heard. I use doordash 2-3 times a week, and have only had one or two issues with incorrect food orders or it being delivered outside the estimated delivery but yesterday was so horrible I will never use them again.
At 2pm I scheduled a delivery for 4pm as I had to leave for work and had to leave shortly there after. I contacted customer support at 3:20 to make sure my order would arrive on time to ensure that I could leave for work on time. I came to find out that the dasher was 25 minutes away and had unassigned themselves from the order. Customer support then tried to find another dasher, this was at 3:45, and said that dasher was 20 minutes away and that I should just cancel my order and re-order it and it would deliver in 45-60 minutes. I told the customer service rep that I had to leave for work to which they replied, well here’s a $5.00 credit for the inconvenience...
$5.00 for cancelling my order 8 minutes before I was expecting it to arrive is unacceptable. To make matters worse, they screwed up the refund of my order and refunded it in Doordash credits instead of refunding my credit card.
I will never use this service again. I could look past the missing items consistently on my orders, but the disrespect and lack of care for customers from their customer support was disappointing to say the least.
If you aren’t hungry and don’t actually want food, doordash is great for you!
Disorganized and confused organization 1/5
Using this company to deliver food from near-by restaurants is like dealing with a teenager. The words that come to mind are: Inconsistent, unreliable, awkward, confusing, disorganized, etc. The prices doordash lists for each menu are not correct. The restaurant’s system is always down, you have to call the restaurant to make sure doordash got the order correct. This company needs to grow up and become a mature adult so-to-speak before it can earn a positive review from this guy.
24 hour delivery 1/5
I'm switching over to post mates or Uber eats that makes no sense at all after a certain time I ain't allowed to order food most ppl probably use this app to get late night food and we can't even order like 1am they really need to change that
Ridiculous app not worth it 1/5
It took over 2 hours for my food to come but when the driver brought my food it was really cold she picked up my food before she dropped everyone else’s food off. And the driver was in a bad mood I said thank you have a good day and she responded with yes whatever bye like how is that professional???
Driver gave food to random stranger 1/5
By Mr thizzle
I never received my order!! This is much more the fault of door dash and their untrained and unprofessional drivers. I tracked the drivers delivery route which was idiotic as door dash had him drive right past my apartment to make another delivery, circle back which added 10 minutes to the route and then the inept driver handed my food to a random stranger apparently. It’s also complete garbage that when I tried to leave a bad review the submit button disappeared, so it took multiple attempts to leave honest bad feedback.
App works, service doesn’t 1/5
The app is nice. The service was not. We waited 2 hours and then got several messages explaining that the restaurant was closed and we were being refunded. I called the restaurant and the driver was so late (an hour late picking it up) that they had been closed for 40 minutes before he showed up. What a horrible experience. Now it’s too late to order anything but pizza and we won’t be eating dinner until 11pm. We got a whopping $.99 credit for a ruined dinner, which will go unused since we won’t be back.
Tried DoorDash for the second time after having a horrible experience with cold food delivered. Fool me once shame on you. Fool me twice shame on me.
Don’t order after 8pm 3/5
This is a great place to order from.
The only time i ever have issues is when night comes. I don’t know it is issues with the system or the place i Oder from are full of games at night. This have happened to me numerous of times, however when i do receive my food it’s good.
Horrible customer service 1/5
Make sure they don’t promise you any credit to your account once they do they’ll deactivate it and say you “you violated their terms” they’re such a scam I will never bother using them again and I was using them at home and at work
Favorite way to order 5/5
No complaints other than it still bugs me on how you can pay with cash but other than that it’s the only way I order food
I drive for DoorDash 5/5
By Mashud Supu
It’s very good app to get food delivered but they give me offers from miles away