Food never delivered.. AGAIN!!! 1/5
By Ex door dash customer
Today was the second time I was left without a lunch and the Last time I order using doordash. Food never arrived, and customer service tries to argue about assigning a new driver, or refunding me in credit without any additional credit for making me miss lunch, before I can even get a proper refund to my account. Horrible app and even worse customer service and drivers. The drivers will be exhaling deeply and sighing in your face 5 seconds after they ring the bell and you open up. Unprofessional at every angle you look at doordash from, and I regret even using this app as much as I did. Goodbye doortrash
Regular delivery fee typically $5-$8. Plus 15% tip. Plus 10% service fee. Crazy. No competitor has the additional service fee.
Going down hill 1/5
This was one of the best food delivery services in the bay when it started. It was fun to wait for your dasher. But as all things evolve doordash couldn't do any better. They got worse. Food came cold numerous times. Dangers don't wear tshirt anymore. Missing items from time to time. Plus the dasher have the kids deliver the food and I never meet he dasher them selves. Kinda unprofessional wouldn't you think. I've switched to Uber eats for now until they change there ways. Good luck!
Door dash did not deliver an order . Promised a refund . Didnot it happen . Call the company to let them know I had not received my refund . They wanted a copy of my bank statement to prove I had not gotten a refund .
HORRIBLE DASHER SERVER BEWARE 1/5
By Little dupi
I'm writing a review in regards to my latest order I purchased this evening. I've used DoorDash a few times and have been very pleased with the service. I'm not sure where to write a review to warn people so I'd figured I'd do it here. I ordered from islands and I normally leave $1.00 tip. It might sound a little low but since I have to pay quite a bit for delivery I feel $1.00 is enough. I quite frankly don't have all the money in the world. The dasher comes to the door and immediately starts ripping into me about how I pay to low and how he's a new dasher and most dashers would not accept that kind of tip. Stanley B. gave me a 3 minute speech on how my tip was to low. I apologize I'm not made of money but this will be the last time I use DoorDash. Please be aware.
Slow, added fees, drivers don't follow directions 1/5
Why tip before a driver arrives if it's going to be late and cold and be missing items? On multiple occasions. Deleted.
Terrible customer service 1/5
The driver never showed up and I had to call them 2 hours after placing my order. The driver never came. Lol. You can't be a delivery service if you don't ever deliver. That's not even bad delivery. Hillary Clinton delivers jokes better than doordash delivers...well, anything, I guess.
Anyway, customer service cancelled my order and refunded my card (which they are legally required to do since they didn't complete their end of the bargain - impressive). They also said the driver should have called. What they didn't do is compensate me for the two hours of my time spent waiting for a delivery that never came. They also didn't apologize for the fact that all other eating establishments had already closed by the time I confirmed food would not be coming, ever.
They also didn't even offer a free next delivery. Really? Doordash is so groundbreaking in the food delivery industry that it can afford to treat early adopters like trash? I wonder if you'll ever try to make it better, or if you'll once again fail to deliver. And remember, this was weeks ago. You prompted this survey. Shame!
By Road bling
Last time my order didn't arrive. I called the restaurant and my order was waiting, driver never arrived. Tonight, one of three entrees missing. I will give them one more chance, but I cannot recommend.
The best new poke in town 5/5
Always fresh , always on time to pick up or delivering: soooo happy to have it in town
The best ever
Reliable and fast. Allows me to get food delivered from places that don't normally deliver to my area. Fees are reasonable.
PLEASE READ GRUBHUB TEAM 4/5
By Alexey McDaniel
I live in Tucson and the app seems great... but you didn't expand to my location yet, so what I'm asking is can you?
Couldn't even enter my address! 1/5
I copy/pasted my address, and also tried typing it in, and this dumb-as-rocks app never let me go to the next screen.
Keep working on it, guys! I'm sure you'll get it working eventually!
The only issue I have is the pre delivery tip. I find myself sometimes tipping for bad service and late deliveries. Though I am one to tip even for bad service, I would at least like to gauge how much I am giving according to level of service performed.
Lacks intelligence 1/5
App and service are reliant on data accuracy from common data services and DoorDash is not quick to realize when issues are occurring and report directly to the user.
Ex - order placed at 920pm, Google shows restaurant closing at 12, dasher arrives at 1005pm(slack enough in itself to warrant poor rating), restaurant actually closed at 1000pm.
Dasher nor support contact customer, customer chats with agent for 25 min only to discover dinner is not coming, which could have been avoided entirely if service did y rely on faulty data - published hours on restaurant door and website say 10pm.
Also - chat agent had called restaurant at 1005, and reported my order had been picked up. I suppose the dasher had a tasty dinner.
Dd was quick to refund my total, but I'll not be using the service or app again.
Needs an update asap 1/5
I use it every week but now there is only a dasher instructions no spot to enter instructions to restaurant. I have to talk to agent to get them to enter instructions and of course restaurant doesn't get it or see it in time so the order is wrong
This is perfect when you've had a long day and don't feel like cooking. I would give 5 stars except the menus seem incomplete.
Ease of use, always hot 5/5
I'm a big fan of door dash. Every time I order food it arrives hot and I love how I can see how far the driver is when they are on their way. Nice app door dash!
By Nicked bicker
The best app I've used. Also the most fattening.
Doesn't deliver in my area so 1/5
Why would it make me start an account just to tell me this.
Great service 5/5
By DD Network
The driver must check the order because always correct. It's always fresh and the service fee is minimal. Highly recommend!
Happy first customer 5/5
I have ordered from other delivery apps, like postmates and have had horrible experiences. Doordash gave me the exact price before the order was delivered and everything was correct. I was happy with my first delivery and plan to use the app again soon!
The Best Food Delivery Service 5/5
Got sick (long term), many days I'm too weak to cook or leave the house. DoorDash had been a life saver!
App doesn't communicate "emergencies from drivers" 1/5
My order was 1.5hrs late due to a "driver emergency" and handed off to another driver who then placed my order 20 minutes after it should have arrived. None of this was disclosed to me until it was too late. I only found out after the order was placed and I contacted the help line for a second time. The help line then offered me 20% off the order. App uninstalled.
Good not great 4/5
The interface is gold not great. It often lacks detail and there are zero photos of the food unlike Uber Eats. It's also a little pricey for a delivery charge. I wouldn't mind the charge if I could customize my order a bit. For instance I order off menu all the time from my local sushi joint. (I love a avocado roll with sesame seeds) but I can't order that DoorDash. I can't even order an avo/cucumber roll and minus the Cucumber. Overall it's good but a little more time spent on the restaurants menu interface would be ideal.
Timely delivery and friendly drivers 5/5
The drivers have all been very nice and down to earth. Out orders arrive much earlier than they estimate. Only one time it arrived at the time they stated and that was due to some error that they had to correct. Otherwise, the food always arrive early.
Lifesaver for Busy People 5/5
By Hot Waters
I only have good things to say about the service. I've ordered over 20 times from several different restaurants. Food quality was good, portions matched what we get when we eat in, Dashers are nice people (I even invited one to eat with us since we were his last delivery-he politely declined).
I only order from restaurants that have free delivery because I'm not going to pay the service fee to DD, a gratuity AND a delivery fee. The restaurant doesn't employ the Dasher so why should I pay the restaurant a delivery fee?
Today I ordered a pizza and they left off one ingredient. I contacted customer service through the app and was refunded the cost of that ingredient within 15 minutes.
At first the app crashed when I tried to pay but it's tied to the notes field on the last screen. Don't use it and it won't crash.
Best invention for those of us who work a lot.
Helpful if you don't feel like cooking 3/5
Not always very good at getting your order right...I always call the restaurant after sending the order to double check that they get it right.
Never got my food 1/5
Placed an order to be delivered at 8pm and put in the notes to call me since I live in apt building. Go check the app at 7:45 and it said "delivered". Funny, I had no missed calls. This driver just arrived and waited for 5 min then left when I didn't magically appear to get my food without knowing he was here. First of all, I wasn't expecting anything for another 15 min and second I specifically said to call me when you arrive. Really inconvenient when you are relying on something as your meal and it just doesn't show up.
No refunds on incorrect orders 1/5
If you receive a wrong order Doordash will only credit back the delivery charge. Make sure you check your order before the Dasher leaves.
Love it! 4/5
We Door Dash pretty frequently. I did not give it 5 stars because sometimes the order is incorrect and frequently our Door Dashers have a difficult time finding our neighborhood despite the specific instructions we put in the notes. I don't know the contributing factors to these to issues but they are both frustrating. However, Door Dash strives to satisfy their customers. More often than not I am issued a small credit for any inconvenience I have experienced. With each delivery you are given the opportunity to rate your experience and provide feedback.
App needs some work. Service is great though 3/5
After entering your address the app does allow you to pinpoint your location by letting you drop a pin on a map. However when you actually order it disregards that info completely - which makes ordering when living in a apartment complex difficult. I hesitate to use this app because of the hassle with having to go out to search and rescue my driver every time I order - which kind of defeats the purpose of delivery.
Tips are wanky 3/5
Why am I paying a service fee and a tip fee then another tip? Then when the show up they look at ya like are you given me more?
Way better then grub hub 5/5
I use it all the time.
Delivery Time Option 4/5
The app changes my delivery time options when I go into a different screen. I almost had my delivery early because it reverted back to ASAP when I want it at 2.
Always late 1/5
By doordash out
Ordered 4 times from DoorDash and every time it was 20-45 minutes late. DoorDash out Grubhub in 💯
No more Customizing 1/5
I went to order a sandwich and it would no longer allow me change the toppings. When my husband went to order he wasn't able to let the restaurant know that he wanted non spicy curry. We'll be looking for a new way to oder food.
Quick and convenient 5/5
Love the selection and ease
Too bad 4/5
Won't let me or husband check out and place the order. Too bad I guess we'll spend our money elsewhere.
Very helpful 5/5
By Trader Jimmy Jo
I'm restricted to home or cancer clinic. Very helpful
- Available restaurants get changed all the time for no reason
- Bad tipping system (I tip before I receive a service?!?)
- In efficient delivery routes / long delivery times
No using Doordash anymore.
It was good but now 1 star, too generous 1/5
By A dad in DC
When my wife and I first used Doordash, the service was amazing! We told others. But not one of my last 7 orders have been correct or been delivered at all. Food shows up cold, drivers get lost, key entree components missing (i.e. Fajitas missing tortillas), driver not checking your order before leaving the restaurant, restaurant with more than half the menu unavailability, inability to contact support, inadequately compensated or refunded for Doordash's mistakes. When you spend money to order delivery, it's because you are busy and/or want a stress free meal but when it screwed up time after time, don't bother! This company has taken a nose dive and exploded!
Great service 5/5
Love this service! Fast and delicious food!!
Amazing app! 5/5
Beautiful design, user-friendly, best food delivery app with the most restaurant choices.
Forces review of deliveries 1/5
I wouldn't mind this app if it didn't FORCE me to review absolutely every order I make before I make another order. It doesn't matter if it was two weeks ago, it still forces you. Surveys should be optional.
Great app! 5/5
The app works fine. Just wish would have more images of the food.
Door Dash ROCKS!! 5/5
Door Dash is awesome! I love UberEATS too, but they're limited on options. The sky's the limit with Door Dash!
Also, too many updates. If you keep updating this twice a week I'll just delete it and stick to the many, many other competitors.
Ripoff and cheat 1/5
DoorDash menu prices are jacked up and are not reflective of restaurant prices.
Takes too long 1/5
Jack in the box is 10 mins away. Took 1hr and 30mins, taking a different way than what the gps told them on the app. 15mins late from the delivery time said. They were less than 30mins away the whole time... how is that possible?
89.1% good 4/5
The 1.9% is because of the small order Fee from some places. If I want 4 tacos that cost 2$ each and I pay 3.99$ delivery plus 2-4$ tip BEFORE taxes... I shouldn't have to pay 2$ more because I didn't order an additional taco... stupid fee to get people to buy more food, that's all it's for.
Other then that... coolbeans