Worst app ever 1/5
Ordered my food at 1140pm and it’s now 1:06am and NO FOOD!! The dasher finally responded and she said she just got the order 15 min ago. Also we ordered two entrees, a soup, and a dessert. The dasher mentioned that the restaurant doesn’t have the soup or dessert (keep in mind we were having this conversation over an hour after i ordered the food and no one bothered to tell me!). Who knows if I’ll even get a refund. I just don’t trust this app anymore. As soon as she arrives, I’m uninstalling it. Another time, the driver left the food near the door and never let me know. He never responded to any of my calls or texts. Kinda creepy if you ask me.
Great Delivery 5/5
I have ordered from DoorDash 6 times now. Only had one item missing from one order. DoorDash gave me a credit plus inconvenience credit for the mistake. All in all when I don’t want/can’t cook DoorDash has proven to be great.
Horrible service! 1.5 hour wait and driver is a no-show 1/5
This is a terrible, terrible service. We ordered food at 9:20 p.m. with a delivery time of 10:10 p.m. At 10:40, the driver still hadn’t picked up the food from the restaurant. So we call the driver to find out what’s up but it goes to voicemail. We then call the restaurant and they say the food was ready on time and has been sitting waiting for pickup for more than an hour. So they give us the DoorDash number (which isn’t available anywhere in the app). When we get through to an agent called Anthony, he callously tells us that the restaurant had just called him about the order and so he sent a second driver to pick up the food. No apologies for the delay, nor acknowledgement that the driver would be delivering cold food, no acknowledgment that other restaurants are now closed and so it’s too late to order something different. What a colossal sh!t show this app is. How are they still in business?!!! How do they have a 4.6 rating? Do yourself a favor and use a other app; or better yet, call the restaurant directly and see if they provide delivery service.
Horrible food service 1/5
The first three times the delivery service was great. The fourth time I used them to get food for me, my boyfriend and our 18 months old son(who was starving) our food was well over an hour and a half late and cold. I received a credit for $20 so I thought I’d give them one last chance, didn’t want to waste the credit. Now again over an hour late but at least this time my son was fed. I’m deleting this app and never using them again.
Removed from services for reasonable complaints 1/5
They removed and singled out my house outside of the area of service after I complained about some orders where their dashers couldn’t follow direction or find my house. “Go to the church, I’ll be able to see you pull in from my house, my drive way is across from there so I can lead you” them “I’m at the elementary next to it” “ that’s not what I told you to do...” “my house is the driveway to the left of the grey house” then “I didn’t think it looked right” I took videos to show my order cold and stuff if it was. I offered to give food back. I waited with the food till next day as I waited for DoorDash to respond with a resolution. I didn’t think a resolution was banning me from services for their own problems. Smh.
Kinda Useless Now 2/5
I ordered 3 times from this place and each time was actually great. Sadly, I don't know what happened but when I go on the app, it no longer has very many restaurants. The only ones listed are the ones less than10 minutes away which is kinda useless to pay for delivery and a tip when I can get it myself. It used to have a ton of restaurant options and it was great being able to order food from some of my favorite food places that don't normally deliver. But not anymore so sadly I deleted the app and will not be using it. Time to try PostMates or UberEats!
Would not recommend 1/5
By Kappa Face no Space
The app is very buggy. It uses Apple maps and does not display the right location of the driver or accurate delivery time. My driver was very friendly and actually delivered my order earlier than expected but I can see the app causing a lot of errors in the future.
Worst app- zero stars 1/5
I downloaded it, made my first order. It charged my card immediately but showed my order sitting in the cart unpurchased. I called customer service and got a rude representative giving me no help other than to confirm that the order was unsuccessful, that they did charge my card and I would have to call the bank to fight the charge. Some of the rudest customer service I’ve received for a worthless app.
Every time I put my address and confirm the restaurants will not load. I deleted the app 3 times and downloaded again. I also got a new phone and tried again but still will not work. Every other food app I do not have an issue with but this one I do! Very frustrating! I do not recommend this app. This needs to be fixed ASAP!
Better customer service 1/5
Double charging my card and no easy way to get in touch with someone to fix this! Call number and it is discounted.
HOW DO YOU MESS THIS UP? I want my food! 1/5
By Officehero fan
(Would give no stars if possible!) I ordered from them two sandwiches form the local shop about an hour ago and watched the app as it told me the order was confirmed, being made and picked up. I also watched the app as the driver was approaching my house to know when he was here. As he is coming down my street it shuts off and said delivered?! Um no it wasn’t? After 20 minutes of chatting with an “agent”(because apparently that’s the only way to get anything maybe fixed) i was told he delivered it to a different house and knocked and when no one answered he just left it on the porch!! If no one answers you have my contact info at least call to notify me it was left on the porch and I could have told you that you went to the wrong house?! And how did you even manage that? I made sure my address was correct written and marked on the map. This is ridiculous and instead of maybe having the driver fix it so I could get my food instead of it sitting on a random porch going bad, no I'm told I can only have credits to my account, an account I probably won’t ever use again! I just wanted my food and the driver somehow messed it up and wasn’t even held responsible to fix it.
Terrible service 1/5
One of the worst delivery services. I have had multiple problems with Geri g my food late or not at all. Also customer service is very unhelpful and unconcerned. Deleted the app and went to grubhub.
Never had a successful dash... 1/5
After multiple attempts to use Door Dash’s food variety, Ive never once had a good experience. Food takes too long. Customer support is terrible. Never get card purchases correct. Hate this app.
Awful customer service 1/5
Whenever I have problems they never respond. I’ve accidentally left an old address and there’s no way to fix it if I’m outside the radius! It’s awful. And of course no one is around to help. I’m never using them again.
Horrible service 1/5
Horrible service and cold food - not the fault of the restaurant, definitely a door dash issue. Won't ever be using them again.
Deliver was ... 1/5
an hour late. We received cold food and an email apology. There was no attempt to correct our order that, again, was an hour late. Not looking for free food but maybe something besides a “our bad.”
Bad business model 1/5
First of all, the company needs to shrink the size of the delivery area. I live in Atlanta and traffic is bad and if the “dasher” has to drive too far, the food WILL be cold, duh?! Twice our order was never received by the restaurant. Twice the dasher couldn’t find the restaurant and called ME to ask if I knew where the restaurant was?!?! Never again, deleting the app.
The worst service 1/5
😡😡😡😡😡😡😡😡😡😡😡😡😡 worst service ever left me waiting 2 hrs to then tell me is cancelled
Food never came! 1/5
No one came to deliver the food. The app said that the order had been delivered. There was no support phone number. Eventually I️ was able to find an email form to fill out and tell them what had happened. They called about 30 minutes later to offer a refund with the explanation that the driver just went offline.
Poor delivery service 1/5
By Tammie J
First off, the DoorDash restaurants that are listed don’t even carry all the food listed on their menu. Then when you try to call DoorDash to resolve the issue or talk to a live representative, you’re on hold for 20 minutes and your food never gets placed. I’m better off just getting my own food....nobody likes waiting over an hour for delivery. Worst food delivery service ever.
Worst delivery service 1/5
90 minutes later I still don't have my order.
The restaurant said it should have arrived half an hour ago.
Tried to contact DoorDash agent and it said none were available.
Absolutely deplorable service and customer service.
Not recommended 1/5
I have used this app for sometime now(my fault for still using it now) It has gotten progressively worse with delivery times and support does not help, they just blame the app crashing for the drivers with zero compensation to their customers who wait for 2 hours for a delivery. I will not use them again. I’m tired of the same excuses.
App update 1/5
Whatever update you guys just did is terrible. I am now unable to order from certain restaurants because I cannot set the delivery time, as in it doesn't even give me options for a delivery time. This use to default to "ASAP." Why this was changed, I have no idea but this needs to be rectified realllll quick.
Worst delivery service on the market 1/5
This company will not be around in a year or two. Their app is awful, their estimated delivery time is so off, food came cold, and the map within the app showed the wrong location. Not recommended at all.
This is the worst delivery service ever! Super expensive for fast food and your luck if your food ever comes. 2 hours or longer, the food never arrives when it says it's going to. Deleting the app today. Do not recommend
Done with Door Dash 1/5
I've used Door Dash a lot the last 6 months when I was holed up with a newborn, and while there were a few things that annoyed me (rating system that didn't separate food and delivery, a tendency for eta at checkout to be markedly later then the time in the restaurant selection screen, inability to tip in the app after delivery), none of them were deal breakers.
Until recently. The past couple months, since getting my kid to sleep got a lot harder, I have been stalking the order on "track order" to catch the dasher on the front porch before they ring the doorbell and potentially wake a sleeping baby. The past several times, the dasher has been making stops between my order, which wouldn't be a problem if they were always quick stops and actually being made in a logical order. Still, frustration rising.
This order we just received is the last straw, and I will be uninstalling. There were 4! Stops between the restaurant and my house. Furthermore, I got a message that my food hadn't been completed so the dasher was waiting at the restaurant. But they weren't-they were going to other stops. By the time we got our food, way too long later, our food was cold. Not what I would expect if the food wasn't finished initially. Really makes me regret my policy of always tipping.
And of course, I can't find a reliable way of rating the delivery, as the screen in the app that gives you that option without singing the food doesn't always show up. It isn't the restaurant's fault.
Nice web sight/ free delivery sometimes/ convenient for those who can't drive at the moment/ gives the contact info of the driver.
I wish it would keep us in touch with where the car is.
It can be hours and you have no idea where the person is.
The wait differs a lot. (There needs to be more staff. )
Should show the "busy hours" and the "open hours" or how nearby local delivery drivers are.
The whole menu isn't always available.
Typically should plan 1 hour ahead for the order so it'll be on time
Driver don’t show up 1/5
Either merchants send wrong order or drivers never show up. Terrible customer service. Waited an hour for my order just to have them call last mintue and say the driver unassigned themselves from the order and they didn’t reassign one to my order. Use Postmates
Don’t expect Postmates 1/5
By can't miss my shows
This app is the worst. They have a “chat” function for “help” and a fake text option to communicate with the driver, but both are bogus. No response from either. Can’t cancel orders on the app either. I’ve been desperate enough 5x to use this app and have never received an order in under 90 minutes. Even from a restaurant 5 minutes away. This company is a joke.
Change address button not working 1/5
Change address button does not work in this version. I’ve used this app frequently over the last 12 months (who has time to cook?). Ordered a delivery to my work once. The next time using the ap, the location defaulted to my work address. Before realizing, Iplaced an order. After that it was over. The “change address” in the help screen does nothing. Had to travel to work just to pick up my order. Fix this or lose a loyal customer.
Need improvements 1/5
Got some good bugs in this app.
Can't even search for food on it .. getting json mapping errors displayed
DO NOT USE THIS SERVICE!!! 1/5
These people are scum. On two separate occasions the driver never even showed up to the restaurant. They won't refund your money, only give you credits to use towards your next botched delivery. If you have money to throw away, love cold food and don't care when it shows up, then this apps for you.
Going downhill 2/5
By Susan Von
First order was awesome! Reasonably priced, fast delivery, friendly driver.
Went downhill from there.
Next few orders were very late and cold food. The company automatically sent me a credit. I also received a credit for referring a friend.
Went to go redeem those credits and they were gone. There was no way for me to redeem them. Could not find a customer service number to talk to anyone about it. So I let it go.
Tried again a few weeks later and I noticed delivery fee had gone up and about 1/2 the restaurants offered were cut.
Buggy and inadequate 2/5
This app is so buggy. You also can’t even view what your dashers instructions are what the address they are delivering to once you place an order.
WAS GREAT UNTIL.... 3/5
I’ve been ordering from the same restaurant off of door dash for a couple of months now. Great service and everything. All until 2 days ago, when I tried to order my regular from the SAME restaurant that I have been ordering off of for months now, they said that the store’s radius is too far from my home.I was furious. I tried ordering from my neighbors house that was a few houses down and it suddenly worked. But when I got to my house, same thing, “The store’s radius is too far from your location.” Please fix this DoorDash.
My first two deliveries were a disaster. I highly recommend not using this service. Unreliable drivers trying to maximize their profits take well over an hour to deliver your food so they can deliver to multiple homes in one trip. If there is a mistake on your order there is nothing the driver can do. You have to call the restaurant and work out an agreement directly. The concept of this service is great but door dash demonstrates terrible execution. Don’t use this service!
App LAGS since last update!! 1/5
By Ol Smeller
Takes forever to get thru menus to the point my phone goes into standby. Got 2 errors trying to finally check out. Didn’t work, bailed on order and wet to uber eats. ADD A CONTACT PHONE NUMBER. Why is that such a big deal to have no one call you guys???
They literally don’t pay their dashers 1/5
They do not pay their dashers at all. They depend on tips from their customers to make any money at all. I worked as a dasher and earned less than 1$ an hour . It’s crazy . And they make you pay gas.
By Jason of Clovis
Worked great when I used it in LA. But you have to type in the address every time, while GrubHub will just search your location.
I haven’t had any issues with doordash yet, but grubhub is more conviennent and available in more places, so I recommend getting that over doordash.
Would be nice if you could pay with paypal.
Never on time or near 1/5
Every time I used this app I never got the order on time. My boyfriend ordered from this three times and same exact thing!! Honestly I’m done if they really can’t fix this then I’m leaving.
Works at work but not at home 4/5
By OneShot MADMAN
All work and no play makes Jacob a dull boy
Worse food delivery ever!!!!! I’ll give them zero star! 1/5
If there’s like -100 star, I will give it to this app. Good never came, asked for a refund.... and I got NOTHING! I just gave the $49.00 dollars for nothing!!!!! What a rip off!!!! Don’t get this app it’s just a waste of time and energy. I called them 4 times, was on hold for almost an hour for all 4 calls and all I got was a $5.00 of on next purchase. What for?!! I will never ever order from this company, I deleted the app and will never ever do business with them. If I can permanently delete this app from the world, I will!!!!!!!!! Don’t waste your time and please for your life’s sake, don’t ever download this app and order from this company!
Taking my money 1/5
Went to place an order for 45 dollars there app declined it then took the money out of my bank and denying my order. Door dash said it could take up to a week to get my money back.
Never using them again!
First time user 1/5
I’ve been using Grubhub for a couple years now and no issues at all so going into another delivery app I figured it would be a fairly good experience as I always have had. I had waaaaaay too high of hopes for my first time with the app. First everything was fine we got the order confirmation and then the wait began. Your typical 35-45min wait then after the ETA things took a turn. You can see on the map where your driver is and can text or call them to see what is going on. This driver left the restaurant and drove all the way to the downtown area in the opposite direction of where we live then I texted her saying the order is ready and we basically waited a extra 45mins for her to drive back to the restaurant, pick up the order then bring it to us. Just crazy we live down the street from the restaurant and for all the trouble we could have gotten it ourselves in 35mins. So horrible! Get better drivers.
Very disappointing 2/5
1st order: part of the order was missing
2nd order: cancelled our order 15 min after we placed order
3rd order: some how the restaurant never received the order and is delayed.
Disappointing. Wish Order Up hadn’t merged with GrubHub because GrubHub has limited selection but at least they didn’t screw up orders.
NEVER USS THIS APP - THE WORST 1/5
By Add Bethesda
If you don’t want to lose your money or waste your money - then NEVER USE this app. The app suggests restaurants that are closed or unavailable and then they CHARGE YOU and they REFUSE to help with refunds. I just wasted $30 on food I won’t get. Please warn everyone you know that DoorDash will steal your money.
Don’t waste your time 1/5
This app is total crap. You have one job. To deliver food. You have about 100 other services that you could model your business after, I don’t know why this is so hard for you.
My order came one item short and I had to GO INTO the restaurant to fix the problem, only for them to show me my driver didn’t pay the right amount, meaning the app gyped me $12. Not only did I have to leave my house (which I clearly didn’t want to do hence why I was ordering delivery) I had to PAY FOR MY ITEM TWICE because you and everyone who works for you is inept.
Worst Customer Service 1/5
Wrongfully charged my account on a purchase I never made and when contacted they make no effort into offering a refund. Will not use again.
This app is convenient if you really don’t have time to pick up food. I will probably never use door dash ever again. My food never comes in on time and their fees are outrageous.