Service is good; recent app updates #fail 3/5
I’ve been a fan and user of door dash services for quite some time. It’s not perfect, but convenient.
However the usability and design of the DoorDash app have taken a nosedive recently for no good reason. Clean UX is one thing, but the current version has taken so much out of the app it’s become burdensome to even use the service. It’s like someone took us back 10 years :-(
Delivery Disservice 1/5
They instructed the driver to delay my order (already on her way with the food) and go pick up another that wasn't ready. Our food was gross, cold, and like rubber. It didn't do well being reheated and they weren't willing to make it right with a refund. Only offered credits to use their crappy service again, which didn't even cover half of the cost of the food ordered. It was delayed almost 2 hours from order time. I'll find someone who values my time and money.
Can’t use help chat feature on iOS 11. 3/5
Keyboard won’t populate. Needs an update. Slowly raising prices and adding extra fees. May be worth your time to go get it yourself.
Could be better 4/5
By Handheld hands
Great variety, simple , easy , but they tack on a lot of fees, (small order fee, service fee, tax ) my order was 10 dollars and my total charge was 21
What's going on with door dash now my order doesn't show it's progress and on some meals it doesn't even allow me to choose my drink when it comes with the meal...
Don't use this app 1/5
Absolutely horrible! Added fees for no reason just to use the app. The service wasn't guaranteed ordered food and the driver said he couldn't get my order. This is absolutely horrible and will be requesting a full refund.
Terrible service 1/5
I made an order and it took two hours to deliver. They switched the dashers 4 or 5 times and delivered the meal way after the establishment was closed. They emailed me saying “sorry for the late order” and tried to make it up by offering me $5.27 as credit to my next order. Although my meal was $30 worth. I wanted a refund or even cancel my order but I couldn’t even get a hold of the live chat service they offered. Ridiculous.
Worst service ever. 1/5
Every time we order it's an hour and a half at least. Plus having to tip and the food shows up cold. Customer service is terrible and it's vastly overpriced. I'll pick up on my own from here on out. Delivery service is terrible.
Great Service 5/5
I really like the selection of restaurants in DoorDash compared to competitors. It may be different in your area, but DoorDash has super cheap options like jack in the box and local diners, to Outback Steakhouse and Red Robin. Great options to choose from
Cold food now at every order 1/5
A few months ago drivers started doing double and triple deliveries.
We reported and DoorDash have for not nothing to correct the problem
I’m paying for the service. I’m expecting the service I paid. If I order sashimi is even dangerous to allow your drivers to deliver something that used to take less than 25m and nos going beyond the hour every time.
DoorDash. FYI I just did my very last order on your service. No more opportunities or apologizes. No more DoorDash. PERIOD
By Capt Sandbar
You have now failed me 3 times! CROCKER’s hot dogs, 3 1/2 hours after promised delivery time. And the food was cold. Newport rib, you took my order, tried to charge me and they were closed. This time, you took my order for the Olde ship, would not let me add to it. Did not pick it up, it sat there for 2 hours. After waiting 10 minutes on your customer service line I was given a website that would not let me respond. Then you charged me for the food you NEVER picked up or delivered. I want a phone call from a supervisor at 714-754-0431 immediately! Sandbar Orr
Love it 5/5
I love this app and I hope they keep adding more restaurants.
With this iOS 11 update I am not able to talk to the customer service agents. I have to tap on the screen repeatedly to pull up the keyboard to type. Once I’m done typing the message I am not able to push the send button. I’m on iPhone 7 with iOS 11 installed. Please fix this.
Getting worse by the day 1/5
Time estimate always incorrect - I mean, that’s the only value add of an on demand delivery co! And the system went down two days back - no notification so I could get my food from elsewhere.
The Worst!!! 1/5
First they underpay their Dashers, so you hear them complain all the time about how they aren't going to do this or that for only $5... to the customer. You feel guilted about tipping for bad service. They get the order right maybe 30% of the time. Often I have to call the restaurant before the Dasher arrives to make sure it is right, because I know the Dasher isn't going to check. If you tip the Dasher, I just found out, that DoorDash will then only pay the Dasher the tip. Some Dashers have complained about tip skimming as well. I frankly won't use this app anymore. I have a big problem with crappy service just as I have a big problem with fraud!
Don’t waste your money on this service 1/5
Order came 20 minutes late, I watched the driver sit “completing another order” for 20 minutes in the same spot. Tried to use the customer support chat built into the diner dash app, would bounce me to next in line, to 5th in line, to 2nd in line. Their algorithm for grabbing the next chat is obviously messed up. When I was able to get someone, it wouldn’t let me type had to close the app lock my phone then reopen to actually be able to chat, again shows poor programming. After writing my message it wouldn’t let me send the chat had to repeat the steps to send the message and then the app crashed. To my surprise the chat rep, Carlos, did call me. When I explained my concern of the driver for sitting in the same location for 20+ minutes “completing another order” Carlos showed no empathy and basically said if your food is cold feel free to call us back, shows poor customer support. Once I received his response I said wow your customer support is so amazing, obvious sarcasm, and ended the call. A few moments later, the call from the driver with my food came. She asked me what my apartment number was, trying to act as if not having the apartment number made it impossible to be able to figure out where to bring it. Completely absurd mind set considering if she would have walked in the building as opposed to sitting in her car in a handicap parking spot she could have simply called me as she did to ask my apartment number. I watched her pull up because I was sitting in the lobby awaiting her arrival, so more time wasted when not needed. I received my food the fries were sitting in what looked like a drinking cup in the bag not even in the box with my actual food. I can not confirm if some were missing or not but for how little we’re remaking I can only guess a few could be missing. Once I received my food Carlos did follow up, probably because I called him out for his poor customer service, and because I did receive my food. I explained the situation again told him about the fries and the cold food I received. He offered me a $10 credit I declined and we spent the next 5 minutes going back and forth on why he will be returning all of my money. At least in the end DoorDash did what was right and fair, but it doesn’t change my experience or the poor service I provided. My only regret through all of this is ordering food for the doordash app which will be deleted after I send this review. Fool me once shame on you, I will not allow it to happen again.
We had a free delivery promo code so I felt obligated to use this app. But what a horrible experience just ordering food! The "full" menus are anything but that. I got so frustrated I switched between three different restaurants just because of the incomplete menus.
DO NOT RECOMMEND - UNETHICAL DEALINGS 1/5
By DS in OC
I placed an order for a restaurant that is one block from my home, as I was sick and couldn’t go out. After waiting almost an hour, I received a message that my delivery was canceled because the delivery person could not find my home. They sent me the drivers # to which I made multiple calls and texts, with no reply. The delivery person would tell me they were in my alley, and k would rush out to an empty alley. I don’t know what kind of wait or attempt they consider adequate, but I was here the entire time waiting, and watching, and because the driver alleges that I didn’t respond, they kept my money and said I could write back to their email if I had a question or concern. I wrote 3 responses and did not receive a reply to any of them. I’m a very frequent user of home food delivery services to this address, and have never had a problem until now. So beware if you use this service, as an incompetent/dishonest delivery person can cause you to not receive your order while they keep your money.
Deleting this app 1/5
I will never use this again, god forbid if you need to talk to customer support their is no such thing with door dash. I ordered food twice kept telling me every 30 mins my food was on the way never received it. I'm on a business trip and don't get home till late and no longer had a vehicle. Twice I didn't get to eat dinner after being gone all day. Not to mention no number for the driver was provided and no name. I called the restaurant today in regards to this and they said they will no longer be using door dash because of the constant inconvenience of door dash.
I used to rave about DoorDash. Not anymore. Tonight's experience is by far the worst. It's been annoying to watch on the app as the driver picked up food, then went the wrong way and clearly made multiple other stops over the last hour and a half ...and my food is still not here. By the time it arrives, it will be nearly over 2.5 hours since the order was placed. It'll be awful by then and will have to be tossed out. It's way too late to eat now too. I want a refund for this!
Will not load restaurants 1/5
Downloaded the app. Set up account. No restaurant list will load. Can't order food when I have no restaurants to choose from.
Terrible service, unreliable drivers 1/5
Yesterday was the second instance a delivery was never made. I’ve also had an order delivered with half the items missing. Shame on me for trusting a company that clearly doesn’t care about its customers. Their chat services are a joke as well, I sat in “queue” for an hour before the app just closed itself.
Any competitor service suggestions welcomed.
Worst delivery website ever 1/5
If only i can give megative star i would have.. doordash tricked the dasher and hes been waiting outside the restaurant for 1hour. And so is me outside my house.. no costumer service to talk to, apparently, the restaurant is closed.. its unfair for your dasher to be waiting that long outside. He couldve accepted other order.. andy kid, starved cause she was waiting for the food that supposed to be deliverd.. worst food delivery ever. Website should pay for all the troubles you gave us..
Awesome User Interface! 5/5
I love this service. The fees are high but it's an awesome service.
Horrible customer service! 1/5
Took almost 10 hours before I was able to get in contact with anyone from DoorDash regarding a delivery that was never delivered. My family went without a decent dinner and doordash made no attempt to contact me at all! When I finally was able to speak with someone they offered me $5 delivery credit!!! WOW.... I felt I wasted so much of my time TRYING to get a hold of doordash that offering me $5 was insulting! I was a good customer but now... I would check out other delivery services.
Food Never Arrived 1/5
By Jo Higginbotham
Don't use this "service." My food never arrived. There's no number to call. I want my $20 back.
Took my money, no order went through 1/5
I placed an order, they withdrew the funds, but the order never went through. Called customer service, they said the money will be returned, but in 2-5 business days. Considering they had no problem immediately taking my money, I'm a little perplexed how they can justify having me essentially loan them money.
Ordered and dashers never picked up nor delivered. No notifications that pizza was not coming. 2 hours later call the restaurant and our order is sitting there and dashers never went to pick it up. Horrific service.
Good stuff 5/5
Sometimes I don't have time to pick up my food and this app is great for that. I don't recommend getting steaks or burgers (I guess that was common sense according to my friends....) Both dashes that I've had are super cool. Be careful of the memos: they save for every order and it looks strange to have "side of mayo please!" on your Olive Garden salad order hahaha
DO NOT USE THIS APP. 1/5
100% DO NOT RECOMMEND DOORDASH (nor will I ever use it again). There was never a dasher assigned to my food, even past the ETA time the app gave me. And there was no communication whatsoever about how the food was unable to be picked up. I waited for an hour and decided to just call the store directly and they said they had multiple orders from DoorDash that were also never picked up. I tried contacting an agent on the app and waited 15+ min and it was still "finding an agent". Then I called customer service and was given an automated message saying that all agents were unavailable and waited over 20+ min for that too and decided to just hang up and not waste my time with this company. HORRIBLE CUSTOMER SERVICE. After waiting over an hour, and knowing the store was closing in 45 min, I decided to drive there and pick up the food myself. I got home and ate my food and funny enough the app notified me that a dasher picked it up (after the store was already closed mind you, so that didn't make any sense), and then it notified me again and said it was delivered (which also was not true bc 1. I picked it up and already ate it and 2. no one ever came to my house). So DoorDash basically lied to me so it could charge my card. After working a 14 hour shift, I just wanted to get home, relax and eat a nice meal. Not deal with nonsense. This was an AWFUL, extremely frustrating, and time consuming experience. If I could give 0 stars, I would.
Never again 1/5
I placed an order at 7pm at 9pm called the restaurant to see if my order had been picked up yet. The proceeded to tell me the order had not even been placed yet. I told them to never mind the order it was too late and then sat on my phone trying to cancel the order and contact customer service. At 10:30 I get a call from the driver at the restaurant saying the order was never placed and if we still wanted it. Of course I told her no and that I was trying to get it canceled on my end. I sat on the line waiting for customer service for over 2hrs and then the app glitched out and said they were having problems and my order may not go through...obviously... and then canceled my place in line to speak to someone. So 4hrs later, no food, lost money, and no agent to speak to. Ruined my night, never again will I order through them.
Food never arrived and customer service wait was 3 hours. I’ve used this in the past and there is something always going wrong.... missing food items etc. I’m done. Never again
THE WORST DELIVERY SERVICE!! 1/5
I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash.
Only cause I have to give at least 1 star 1/5
Ordered from local restaurant (I'll keep their name out of it since it's not their fault) at 8:00 p.m. and it said the food would be ordered around 9:00 p.m. The time came and went and no food! Tracking the food on the app, the status never changed from "order received". I tried to connect through the support on the app, and I was #1794. Okay. I waited almost 2 hours before making it all the way to #240, at which point, the app kicked me out of the support page with no information!!! I rechecked and the order finally gave me a drivers name and info, and I called them to see what was up. What do I find out? My order was cancelled!!! An hour ago!!!! Not a call or an update on anything!!!! He even informed me that the app was sending him orders 2 hours after they were placed!!!! And it had happened to 4 other people tonight!!!! I had enough time between ordering at 8 pm, and finding out that my order was cancelled at 10:45, to download UberEats, update my credit card information, place my order, walk the 6 minutes to where they dropped off my food at the front of my complex, put it in a bowl, sit down and finish eating, and finish the movie I started when I first ordered at 8! What an absolute waste of 3 hours of my Friday. Never again will I be using doordash.
On a side note: the movie "Concussion" is an excellent movie and I highly recommend.
They don't even deserve 1 star never delivered my food and charged for it!
The WORST EXPERIENCE 1/5
I have ever had in my life. I’m saving you time and money...DO NOT DOWNLOAD THIS COMPANY’S APP. HORRIBLE SERVICE
Worst service ever! 1/5
I'm waiting for 2 hours now, there's no feedback on why, on when, they don't give a dam...
Got to be kidding me. 1/5
I don't know what it is but DoorDash has repeatedly not met promises. Missing deliveries by over 25min. Additionally they just outright cancelled one of my deliveries because I contained that they were 30 min late and I still had nothing. Customer service is unreachable. Absolute crap!
Worst customer service!!!!! 1/5
Worst customer service. Waited for 2 hours and app says order received. No one available to chat. No contact info to call customer care. Restaurant says no one picked up the order and the food was lying there for more than an hour.
Very disappointed. Absolute scam. 1/5
Was first enamored with the app. Had many successful deliveries. Today, I was charged, my delivery was not picked up by a driver, the restaurant was courteous enough to call me, so I picked my order myself. Attempted to contact DoorDash and had difficulties finding contact information, tried to send a request electronically not knowing if it went through due to an error message, and tried to chat with an agent only to be told none were available. Terrible.
Terrible service 1/5
I ordered a large order 90 dollars worth of food. My dasher ditched the order and apparently another dasher had to get the food that had been sitting for 45 minutes at the restaurant. The restaurant called me out of courtesy to tell me the food was sitting there. Door dash gave me the money back in the form of a credit. So I used the refunded credit to order again and the same thing happened.
Terrible app 1/5
I would give this app a -100 but I have to get be it something. Just a terrible service if you area lucky one where you food never gets picked up and if it does it’s cold. Screw that and screw this company
It used to be good, not anymore 1/5
I was using DoorDash twice a week. In the last few months I had a bunch of orders delivered really late, the app keeps crashing and tonight the order never arrived because the app is frozen. I permanently switched to Postmates.
By far the worst delivery app 1/5
Orders food after an hour called the restaurant found out the order had not even been placed yet. Waited another hour on hold (online chat and on the phone) to cancel the order since the app won’t let me. And I still haven’t been able to speak with a representative. Never ever using door dash again
Thieves took my money, Didn't bring the food !! 1/5
90 minutes After ordering my food , the restaurant called and said the delivery person never came !! Tried calling and texting Door Dash, there is no number to call and their chat service placed on #1500 !!
Will not use them again.
Unreliable and poor customer service 2/5
I am now waiting over half an hour more than expected for my food, again. Trying to get a hold of customer service and have been in the line waiting for half an hour, and if I want to check the status of my order I lose my place in line and have to start all over again. About to cancel the order and delete this app. Too unreliable. Willing to give up the convenience and broad range of restaurants. Great idea, but poorly run.
Order not picked up and no way to contact dasher! 1/5
What a shoddy service! My order hasn't been picked up for over an hour now and I got a message to contact my dasher directly but the app is showing no way to contact! On top of it I am 1800 something in the chat queue!
Terrible, after 1 hour the dasher is still at the restaurant, there is no way to contact the dasher or customer support. The chat feature is a scam and says you have 800 people ahead of you