Don't use door dash. 1/5
By Gob bluth III
The driver picked up the wrong order and took an hour and twenty minutes passed the eta to deliver the correct food and guess what... it was, you can imagine, cold and inedible... and all they refunded me was the $2.99 delivery charge.. on a $67 tab. Absolute garbage. DO NOT USE DOORDASH. Beyond unsatisfactory.
Love this app 5/5
If you don't have a car you can order you favorite food?
App has significant logic errors, poor layout and workflow. Service is fine. Tech is flawed.
Another Comapny With No Employees 1/5
This is a sad trend. i cant find a number to check the status of my order unless i REALLY want my money back. this company is a sham, no customer service, no actyual accountability for any issue with their service. think about it, why would you buy something that doesnt work twice? Once, never again door dash. good for you charging as much as $10 in fees for delivery service, yet providing no actual service
Frauding customers with jacked up prices 1/5
Door dash uses fake menu prices for most of the items. Most items are priced higher than what you get in the restaurant, and price bumps are very arbitrary. And this is on top of a high delivery charge.
They need to be more transparent on pricing and stop charging in this fraudulent manner.
Door Dash enthusiast 4/5
I've been using Door Dash for over a year. I love the convenience and how easy it's been to order on the app. I typically use Door Dash on those days where time has run away from me and I have zero desire to cook. Overall I've had zero problems. HOWEVER, I'm not a fan of the latest updated app. I order steaks. A lot. And have apparently lost the ability to indicate how I want my steak cooked. So now I have to send a note to my Dasher and I have to call the restaurant to be safe. That is way too much work. I hope this gets fixed soon.
App is great but can't leave delivery rating 4/5
I feel bad because I can't leave great feedback for the dashers when prompted by email. When I attempt to respond to the "rate this delivery" email, the door dash app opens and does nothing. And I can't do it from the website so something is wrong.
Buggy app 1/5
This app gets so slow and laggy, regardless of being on home wifi or not. Really difficult to place an order. Have to close and reopen the app numerous times to finally place an order. 0/10 I prefer using other food ordering apps over this one.
WORST CUSTOMER SERVICE EVER 1/5
Their prices do not match the restaurant so I have been overcharged on three occasions and they refuse to refund me at all. Always late, always cold food, and the customer service representatives are imbeciles. Don't use DoorDash.
Just used this for the first time. It was easy to use and fast. My estimated time was 75min i thought that was kind of long but they came about 30mins earlier then that. It was easy to choose my food the man delivering my food was very nice and well put together. I will use this app again to order more food.
Super easy to get good food fast 4/5
Have had a few deliveries so far - all faster than original estimate.
Only complaints are no restaurant info in App (location, phone, link to website or reviews) and incomplete menus for ordering
Really bad 1/5
By Abw momo
I order food yesterday the order was completed and I was waiting to be deliver no body shows up I called the restaurant they said that they already closed I told them why you keep accepting order from dash door if you are closed already they told that it's on you and that's your system didn't close the restaurant at the time it suppose too. I tried to reach your customer service agents yesterday your app keep trying to find an agent for 15 min but no one found and you guys don't have phone the worse part is you get the money right way. Ut when I canceled the order I received an email from you guys that the money will be available in 4 or 7 business day so imagine. Ow if I do have only this 35$ that means I can't eat. Honestly it was the first and last time I order from you guys. Right after I used UberEATS my Dodd was here after 25 min. Im not sure is good for a new app that just started it won't go far a way specially without customer service.
Terrible don't waste your time or money 1/5
By Lovely Lady Lala
Wish I could give no stars
Horribly operated business 1/5
They don't have a function within the app that triggers communication with the buyer to let them know that after an inordinate amount of time the order they show as "in progress" is actually never coming. Then, even though the delivery time was missed by an hour, the way they make it up to the customer is (drumroll!),.... you'll have a refund in 5 days. Highly unreliable, and shoddy customer service.
I live 5 mins from the local restaurant. It took 25 mins to get from the restaurant to my house because they made an extra stop. Food was cold. Order was incorrect. Use Uber Eats instead.
App Crashes 1/5
Invest in QA at all
Good app but has its bugs + quirks 2/5
The concept of it was great. I stopped using it for awhile and did UberEATS instead since DoorDash increased their delivery fee and added a random Service fee. DoorDash also has a small order fee which UberEATS doesn't. At the end you end paying so much in fees that ordering food was getting way too expensive. This is why I chose UberEATS instead. But UberEATS doesn't have the variety of restaurants that DoorDash has.
I have also been unable to delete driver instructions I have ONCE for an order and every time I try to delete it, the app completely crashes.
Fabulous! Finally a variety of restaurants 5/5
We have ordered from DoorDash 5 times now. Every time has been. Great experience. They are quick and reliable. We love all of the choices available and the app has worked great for every order.
After waiting for an hour they cancelled my order. Zero customer service. Avoid like the plague.
Terrible service. Today was my first order and placed it well in advance for a specific delivery time allowing for lots of time for dasher to place order. I got three different calls saying items weren't available (not sure why they didn't know all at once) and then suggested I take delivery of only one of my two meals ordered. It's now thirty minutes after scheduled delivery time and they still haven't started the order. Customer service offered $5 credit on next order. Hahaha, $5 off a meal isn't going to get me to use this terrible service again. Buyer beware.
Real bad Customer Service. 1/5
After being double charged for a order. Took me a week for anything to get resolved. And after requesting both my food charge and over charge be refunded. The supervisor I spoke to, only was able to refund me the over charge amount, but not the actual food charge amount...they also credited me with $10 food credit but not planning on using that anymore...well the ONLY refunded me the food charge. And kept the over charge. The fact that they only did what they told me they COULDN'T do! Is stupid in disrespectful! Also the fact that I don't get responses to some of the emails I send and even receive automated responses also, Is ludicrous as well. I'm done with this company. I only ordered for the simplicity of it. But most of the drivers being the food so so hot as well and sometimes not on time. When it works it's aight, but if you ever do have issues, I hope you guys get delt with better then I have been delt with.
Horrible customer service 1/5
By Hot mammadddd
Great idea and app, needs a lot of improvement in customer service. Please checkout their yelp reviews before downloading. Here is mine
I always ordered food using DoorDash and have been happy with the deliveries until this Monday when I ordered a beef hash Benedict from Uncle John Pancake House. I ordered Benedict from them once before and the order arrived with hard boiled instead of poached. This time when I was ordering I left a comment saying "Please make sure the eggs are not over cooked". When the order was delivered to my office the beef hash was missing and there was one raw egg sitting on top of one of the English muffin the other muffin had a weird piece of ham on it. As soon as I opened I reported this to DoorDash Care Team. The answer that I got was" sorry here is $4.99 credit for you inconvenience. So I wrote back explaining the problem in detail and that the total was $22.49 not $4.99. Then I get an email back from Julio, apologizing for the inconvenience and telling me about a $4 credit they added to my account, with out giving me explanation about the full refund I've requested for the second time. I reply back to Julio requesting a full refund for the third time, it's been three days no answer, no refund. I understand that it's uncle johns fault in providing incompetent order but it's also your drivers responsibility to match the order with what ever he is picking up. Also it would be nice for you, DoorDash to respond. Very disappointed. Grub Hub and UberEATS here I come
Apps like this are a reason for zero star reviews 1/5
Treating customers like idiots, being condescending and having zero accountability for performance, lack of transparency. All hallmarks of something that deserves zero stars. Their service makes United Airlines look like an shining star.
No Show 1/5
I ordered food from a restraunt close by to test the app out and after waiting for my order for 2 hours and after waiting 30 minutes after the time quoted for delivery with no update i canceled my order and ended up wasting time and money in this effort.
Awful service 1/5
Find a different company! These guys get the orders wrong all the time and the food is cold.
Worst app ever 1/5
Very glitchy app. Would log me out and then won't allow me to log back in. Can't contact customer service unless you log in. So useless!
Late order 1/5
I waited for my order for 30 minutes after it was supposed to be delivered and it never came. I am never using this app again.
It works great. Until one thing goes wrong. 1/5
The app allowed 8 payments totaling $198 to go thru my bank. But my order still wasn't confirmed. Now all the orders are pending. And there is no direct support link anywhere on the app. I highly suggest using other delivery options.
By Jadore K
The ETA for my order was at 1:37pm I chatted with a rep at 1:36pm to find out what was going on. They told me of a delay of 20mins then a phone call was received saying that they "apologize" for the issue and would waive the delivery which was already free. Do not use this service ever!!!! This is my first and last time ordering from this company stay away!!!!!!!
Highest fees, longest delivery time 1/5
By Yellow no. 5
Door dash has a feature that lets you track your order. Consistently, i've seen my order picked up from a restaurant 2 miles away and driven around for 40 minutes until the food is cold and rubbery. 70 bucks for inedible vegan burgers and melted vegan ice cream. Grub hub usually delivers as soon as it's picked up.
Order is ALWAYS WRONG 1/5
I have given DoorDash so many chances but I can't do it anymore. My order constantly has something wrong with it and I end up having to contact customer service to deal with it. I'd rather go to the restaurant myself where they can fix my order right away when it is wrong than have to wait an hour just to receive something I do not want. Disappointed.
Driver was RACIST 1/5
DONT USE DOORDASH. The driver I had was racist and thought it was funny. I had ordered a burger with just cheese and ketchup only and when I asked the driver if he said that when ordering he said "oh no I don't order myself. I just give them the phone. THEY ARE ALL MEXICAN AND I DONT SPEAK MEXICAN". My driver was an Indian man named Sunit in the lewisville area. Beware. Oh and when I asked for a refund the company only gave me credit. And not even the full amount. Just about 2/3rds. Kinda confused how that works.
Needs a better payment screen and to not suspend your account for one invalid attempt for payment.
Worst. Delivery. Service. Ever. 1/5
My order never made it to the restaurant through their app. I called 30 minutes after they said it would arrive only to say the dash driver dropped the order and the restaurant never received it. Finally 15 minutes after that I was told my order would be here in an hour... 2 hours after I ordered it. No notification...nothing. Unacceptable. Only compensation after 10 angry meeting attendees was a $15 off my next order. I will never use this service again.
The best 5/5
For sure better than others!
WARNING: THIS SERVICE IS THE WORST 1/5
The only thing worse than a restaurant delivery service with menus missing as much as half the dishes from the restaurants they service is one that'll take your order, mark it up by 50%+, then tell you the restaurant is closed 45 min after ordering, and 15 minutes after the restaurant stopped taking orders.
More recent reviews are generally horrible. Pretty sure they just gave up at some point.
Nobody minding the store 2/5
Never answer, no support.
Don't bother 1/5
I've had several experiences with this company and this is one of several within the last few that has come out terrible. The food is either late, cold or incorrect. Most recently our driver was in a car accident (which after all of the terrible experiences, I am not sure is true) so the food came late once again as well as disheveled and cold. I tried to keep an open mind about the service but time after time it has been a disappointment.
I wouldn't use it again 2/5
Not personal or professional. I would not use it again.
Bait & switch 1/5
By 6 star general
I started my order & by the time I went to pay they doubled the delivery fee. Bait & switch at its finest. Screw you door dash, this was to be my first order now it won't be!
Delivery fees are WAY TOO MUCH. App works fine. 2/5
Compared to almost any other food delivery app, their fees are almost double. And they take for ever. Expect 1-2 hours.
Food was 35 minutes late and compensation was hardly sufficient. 2/5
We ordered some sushi from door dash. I knew it would take a while and the sushi might be a little less fresh but I am not super picky so I was ok with it. The food arrived 35 minutes later then the arrival time said it would be. Everything was luke warm and mushy. I contacted support and they credited me the food cost to my door dash account, but I was still out $15 for service fees and tip. I tipped about 20% which all goes to the driver and you choose the tip amount when you place the order instead of after you receive the food. So even though the food was crazy late, the driver gets compensated extra. Needless to say I was not happy with the service and am on the fence with even bothering to use my $30 credit.
DO NOT USE THIS APP!! Read Reviews! 1/5
This is my first time reviewing an App due to the fact their service is so bad! They will NOT REFUND you even if it's they're fault. Our driver got lost and tried to call us but the app gave them the wrong phone number. I tried to call the driver after waiting for our food for 1.5 hours but the app gave me the wrong number for the driver. The driver eventually found our house but the food was cold and soggy. Door dash didn't care or even acknowledge the error and said the food was delivered. I threw away the food because it was cold and soggy. Had the App actually worked, the driver could have called me for directions. Use UBEReats or some other service.
Lame app. 1/5
Wouldn't take my promo code.
Great app! 5/5
Always prompt, fantastic customer service. They make up for every poor delivery unlike other delivery apps! Great delivery prices also
The orders are often messed up. 1/5
On multiple occasions the orders we received were not what we have ordered. Besides ending up with something totally different from what you wanted, you still get charged the full price of the original order. If i am paying for lamb, i want to get lamb, not chicken. Also, their customer service is unresponsive.
Order was over an hour late due to the driver going 10miles up the highway in the wrong direction. Driver wouldn't answer his fun and customer service wasn't much better. Food arrived Cold and disgusting. Once I got through to customer support they offered me a $2.99 credit on a $38+ order. Trash.
Used to love DoorDash, would use it all the time. Just opened the app to see the delivery fee of almost every restaurant in my area is now $9.99. You can forget about that, there are plenty of other food delivery apps I'll now be using. That's just an insane delivery fee. NEXT.
Charged me twice, wouldn't refund me 1/5
I was a great DoorDash customer, ordering multiple times per week. I was charged twice for the same order (using ApplePay), so I contacted service. They told me that they had no record of them charging me twice and requested I provide a bank or card statement. I did and never heard back from them, even after contacting them multiple times. I will NEVER use DoorDash again. How can a company rob you and then refuse to correct the mistake? Customer Service 101.
Terrible App 1/5
Constantly late. Little to no customer service.