Great App!! 5/5
Easy to use ! Lots of choices to narrow your search!
DSW App 5/5
Easy to operate. Categories/filters make it effortless to find what you are looking to buy. Extra security measures to protect your account a plus 👍🏼👍🏼
I HATE DWS 1/5
Every time I have shopped at dsw somethin has always gone wrong, most recently I placed an order for 3 crossbody bags n all 3 were cancelled because the store that got the order didn’t have them n instead of transferring it to another store that had them available they just simply canceled them all...in about 4yrs that I have shopped at dsw I have never had a happy shopping experience so save yourself the heartache n shop at Zappos or some other store
new way to check if you’re carrying the exact model i’m looking for suggestion 5/5
how about you add a feature to your site where the customer can submit a pic of a particular shoe or sandals they’re looking for and then you can match such submitted picture and match it to models you do have in your inventory ?
Best Shoe Store Ever! 5/5
I buy almost all of my shoes from DSW because of their great deals on shoes and their even better rewards program. Between sales and coupons, I can buy adorable shoes that are within my budget. My feet thank you DSW!
Customer Friendly 5/5
DSW makes shopping easy and caters to the individual. I love that they knew my True Fit better than I did.
Love to shop at your store! Have been a member for over 10 years! Always have the best prices and selections!
Style plus price 5/5
By NAC in Texas
I don’t know how they make any money this way, but I can always find the latest styles at the best price, it’s my go to store
Convenient, easy 5/5
Easy to use; easy to keep track of bonus points and rewards certificates
Easy ordering 5/5
By mama bc
Highly recommend ordering online!
Love my DSW 5/5
Best shoes and deals❤️
Shoe Images 4/5
Need to have all the shoe images for all colors the shoe is available in, not just one color.
Review on using an app only 5/5
I wish you could shop online on a computer & not only on an app. It sometimes hard to see everything on your phone or iPad. I also wish you could enter more then one promo code. It’s nice to save money & get free gifts at the same time. I love the free shipping !! Thank you 😊
False Advertisement 1/5
It was advertised as FREE NEXT DAY delivery and I saw it was supposed to be free next day delivery when placing the order but it turns out to be 5 days delivery after receiving order confirmation, which is highly misleading.
Love it 5/5
Beautiful shoes I will always show up on DSW you get good deals
DWS online store 4/5
I’m new to this app/DWS-online store. I usually go to the store closest to me. I thought I’d give online shopping a try. So far so good. I found the app easy to use. Any annoyances that I ran into were me not following the instructions and prompts properly. After putting my mistakes right everything ran smoothly and placing my order was simple and very easy. So far! I’m hoping it stays that way. Fingers crossed.
Apple Wallet 4/5
I’d like to add my DSW card to Apple Wallet.
SRSLY one of my favorite apps 5/5
Honestly, the DSW app is probably one of the best shopping apps I have. It always works quickly and seamlessly. I also highly recommend becoming a DSW rewards member, as it’s the best rewards program I’ve ever been a part of.
One of the best apps out there 5/5
Incredibly intuitive and easy to use. They’ve obviously done user experience testing with this app. Wish more apps were like that.
Easy Peasy 5/5
Love this app. Makes it easy to browse, create/view a wishlist, check reward balance, contact customer service and even purchase! Never has there been glitches or crashes.
Great boots 4/5
By Quick granny
I have bought a pair of boots call fabriclious. Now I find my grand daughter wants a pair of boots for Christmas. I hop she likes them!
Just Love all the styles 5/5
This new BOPUS system is great.
Pain in the neck 3/5
I had to use my moms address because although they have shipped to my address they all of the sudden don’t recognize it. 😡
I am definitely a shoe lover and a lover of DSW. Their customer service is tops. That’s a very important part of shopping for me.
Poor checkout process 1/5
Upon payment, it keeps asking you for the password. I reset the password based on the temporary code they emailed me. I actually copied n pasted the code, yet it says I do not have the valid password. Very frustrating!!! I had to use another email n set up a separate account to checkout.When I pressed for live chat help, it would not let me type my issue w the app.
Awesome Place to BUY Shoes!! 5/5
Totally enjoying buying from DSW, great selection for any occasion. Highly recommend this Web or store to anyone!!
By Joan Lord
It’s difficult to figure out when you determine payment (I wanted to use PayPal). Then I wasn’t sure I actually placed the order (I hadn’t)
Free Shipping ??? 1/5
By Jo Devola
It says I was supposed to receive free shipping but charged me for it instead 😡
By Impóssible to post
Chat feature crashes or they don't actively use it for customer service.
Promos don't always apply -
Especially the shipping one
App crashed after placing order but still charged my account.
There is no cancel feature that would save a ton of wasted time and headache trying to reach customer service by phone, email or failed chat function
Would like to see rewards points added quicker
Searching and adding favorites works great and like the ability to move from cart to fav and vice versa
Not user friendly 2/5
I find it hard to navigate.
By Chi Grouponmania
Love the app but needed to change the shipping address at checkout and it would pop up the suggested address for USPS but wouldn’t save it. Had to reenter several times without saving or using the suggested address for it to stop disappearing.
Love this place 5/5
It was easy to order shoes on the DSW app. It also showed all my discounts immediately and I didn’t need to look things up in email! Greatly appreciated that help.
We love DSW 5/5
Great shopping for great shoes!
So Easy! 5/5
I love DSW but I never have time to go to my local store. So I got the app and started shopping and now I’m addicted! I get notifications from the app so I never miss a good deal...I love all the compliments I get and people are always amazed when I tell them what I paid!
First time using the DSW App 5/5
This is my first time shopping through the App and it was surprisingly good!
Love DSW app! 4/5
By Josie sm
The one thing that would make the app better is if I didn’t need to log in every time I used it.
Not user friendly 1/5
The app should support ApplePay. Making people type payment information is such a hassle plus its not clear to me that such sensitive information is being stored by the company thus making it susceptible to hacking. Also when I typed in my zip code, due to auto completion, there is an extra space at the end, that causes the transaction to fail, the app should be smart enough to remove the space and let the transaction go through. Again, this would be solved if There is ApplePay support.
Store Pickup in 4 Hours is BS 1/5
I ordered a pair of boots yesterday and chose to pick them up at the store in Natick, MA. Were the boots ready in four hours? Nope! Either the store’s inventory system is messed up or the stock people are too lazy to pull anything. It’s probably for the best. Everyone knows DSW shoes are overpriced.
By Chicka wow wow
Finally I now have all colors they're the most comfortable booties I have ever owned....
DSW has a Wonderful website! 5/5
By FACEBOOK IS LIFE !!!
I Love that you can save your choices to compare them. It gives you time to think about which ones you love the most.
DSW has an amazing selection of shoes.
I only wish that they would not allow themselves to run out of the free totes in store & especially on the website. It hurts. They should offer to send it at a later time or offer a substitute. It’s not good to leave customers heartbroken. They know how many customers that they have & should provide for them.
Poor account creation 1/5
By UI Hawk
Couldn’t create an account and then was disconnected from chat
Shopaholic heaven 5/5
All the latest styles available right at your fingertips! Free shipping is a great perk and everyday deals that anyone will appreciate.
Quick & Easy 5/5
Some Difficulty Understanding Total Bill 3/5
Qualified for 20% off but total bill did not reflect it. Unsure whether it was applied. Can’t tell by the way it appears on the app.
Has glitches 4/5
Not so easy to navigate. Has glitches, doesn’t show rewards after shopping and doesn’t show all the bonus items that you get with purchase, so you not really sure after paying if it’s gonna apply to you or not.
Wiggy app 2/5
The app got hung up as I was checking out. I had saved my shipping address and made it my primary but it didn’t except it. Then it says my ZIP Code was wrong which was incorrect. I had to put my credit card number in three times. Sudden was tax-free still charged me the three dollars and change for tax. I’m still glad I got the boots and the free gift. Probably because of high traffic. I still have the app on my phone and will use it again.
Shoes for any feet 5/5
By JEBH Shoeista
I love that I can get shoes to fit my 6.5 size feet at the tip of my finger. I only buy DSW. There are no DSW Stores closer than 4.5 hours from where I live, so this app is easily and convenient to use. I always get what I order and on time. Thank you DWS!!
Shopping by Brand is awesome 5/5
I have particular brands that I like and this app makes it easy!
Thanksgiving savings 5/5
Thanks for all the options for savings this week. I like dsw because of the plethora of shoes, fair prices (once the discounts are applied) and opportunities for free gifts. The app is easy to use. What better way to spend the wait for your thanksgiving cake to bake?