Overall good experience 3/5
The wait time for customer service was ridiculously long, but ultimately the service rep was helpful and fixed my gift card issue with no problem.
Your app would not accept my promo, I should have received an additional $10 off since my order was over $100.
Plus I was unable to add the free weekender bag, item 401361.
If you can deduct the $10 and also send me the weekender bag I’d appreciate it. Thanks
Member, shopping for yeasts 5/5
Online ordering process is a cinch. Using app, being a DSW member, tons of membership award benefits-great value, easy returns, best quality.
What a wonderful experience to also be able to get my weekender so excited. Easy experience using the app. Protected.
Recent order history disappeared 1/5
I’ve never had any problems with online orders until now. I recently placed multiple orders online and now my most recent order history have all disappeared! I’m still waiting on two orders that I placed. I emailed DSW customer service and they were not able to explain why my recent orders are no longer listed under my account and the suggestion they gave did not work. So I don’t even know if I’ll be receiving these orders!
Too difficult to get password reset and couldn't chat either. 3/5
Reset password didn't function properly.
I cut and pasted temp password but it said not valid. Couldn't type the crazy characters. Not a normal temp password.
Wasted 20 minutes. Gave up.
Just didn't log in. Used guest.
By reitz n
I love love love DSW. I don’t purchase anywhere else 👍😀
Easy to use! 5/5
By Finally landscape works
Signed in, chose my shoes, applied my discount automatically, and completed my order in about 2 minutes while I was standing in line at the airport! It couldn't have been easier! Quick, accurate, and intuitive - great app!
I Break for DSWs! 5/5
So pleased we have a store in Wichita KS now! Feeling a little sorry for the other shoe stores, however—they’ve got to be hurting. Thank you DSW for coming to town!
Can’t change shipping method 4/5
By La Rocco
I really liked the shoes so I ordered them anyways, but I wanted to pay more for expedited shipping and although it said I could at Check out, it was not an option.
I hope they make it on time in 7 business days 🤔
Much improved 5/5
I love the new DSW app. It is linked to my account and makes shopping even easier.
Choice to order to the store, no longer 1/5
By Cuz I care
I would rather buy shoes in the store or at least pick them up at the store. Because, if they don’t fit, I don’t have to buy them. But when you order them and they don’t fit or something is wrong with them, you have to still return them via mail or take them back to the store
Great prices on shoes! 5/5
I can always find great shoes for all occasions at DSW and the best part is the price. I LOVE DSW!
Easy to use!! 5/5
By Gaby BB
Fast and easy to use! :D
So Easy 5/5
By GB from TN
It's always so easy to order online and I love their security features!!!
I really like the app experience. Very convenient and easy to use!!
I love DSW 5/5
By More woman
App is convenient and fast!
Needs another update 3/5
Good app just needs to update the camera function more because it doesn’t work half the time on the barcodes
Great App 5/5
DSW has always been my go to for great shoes at a great price! Now this App makes it easier.
App easy to use wish it had order tracking 4/5
I'm new to the app and so far have not found a place to track orders. Otherwise, the app is easy to use.
Wide shoe dream experience! 5/5
Need wide shoes look no longer
Shoe love! 5/5
Love love love!!!
Love the store, but took about 8 tries to make a purchase on the app.
"Something went wrong" 10,000 times.
Great app! 5/5
Easy to follow and organized!
By Apple awesome
Website was down while I was trying to use it to access 30% off.
Bad sight and I almost lost it!
Major Delays / Crashing During Sales 3/5
30% off sale from 12-3pm EST on 9/26/17. I just experienced major delays and wasted time having to log in several times. I almost forewent the purchase because of the lagging. Hopefully this is fixed before the holiday season or I'll be shopping elsewhere.
Great App! 5/5
Great way to shoe shop on the go!
So far, yet so close! 5/5
I LOVE DSW, and the closest one to me is 45 minutes away. The online App is AMAZING!!
Good online service! 5/5
By Yung yung
I always enjoy DSW store shopping. But since moved away from big city, online shoe shopping is only way..., DSW online makes my life much easier, even return service is much smoother, thanks much for good service!
5 star 5/5
By Pink stethoscope
The best good quality shoes with the right price. Thank you!
If the shoe fits 5/5
Great app easy to use. Also easy to return or exchange.
Can always find what I need
Good App 5/5
Have no problem with it .
Don't stop till you get enough! 5/5
I AM a shoe fanatic! Always have been, always will be. With that being said, DSW is my all time favorite shop. Excellent quality, great sales, wonderful online experiences and 5 star customer service. I've never had a bad shopping experience online or in store.
Ok app but missing features 3/5
This would be greatly improved if Apple Pay was added. Missing out.
Can't check out 2/5
I love DSW but for quite sometime I haven't been able to purchase items on this app.
Easy way to shop
Easy peesy 5/5
By Fuego Jones
Very easy to use.
Free clutch 5/5
By LV BabyDoll
Easy shopping but I did not get my free clutch
Great App! 5/5
By Frequent Shopper 619
I just placed my first order on the DSW app and it was the best experience! I had a promo code associated with my rewards account and the app allowed me to add the code to the order with one step. The PayPal feature also allowed for quick check out. Other stores can learn a ton from this app. Thank you DSW!!
Worst App 1/5
By unappy shoe lover
I like DSW. The shoes are great and I get coupons and certificates with the rewards program. But. . . I have issues every single time I use the mobile app and often with the website as well. If it had just happened once or even twice it would be okay, but this is an ongoing problem and I have cancelled multiple orders because there were so many technical issues with the app and website. DSW really needs to get it together.
Great app and easy to purchase 5/5
By matt - austin
This is the only place I'm buying shoes from now on
So easy, it's dangerous! 5/5
1. Love shoes?
2. Easy access to shoes?
3. Surprise saving events?
4. Free shipping or pick-up?
5. Everything saved in one spot?
I said YES to all 5 questions & downloaded the DSW app. It's so easy to use, the only hard part is deciding which shoes and accessories you want to "click" & buy.
DSW's app will be staying on my device for a long time to come.
Easy To Use 5/5
Using this app was very easy and not time consuming at all. Luv the verification feature.
Better than before. User friendly
Love the shoes love the price DSW awesome
Great search capabilities 5/5
I can easily search and shop using the app.
Fast and convenient 5/5
Love, love, love, ordering online with DSW. It's fast and easy!
The Best! 5/5
Easy. Great styles. My go-to, for finding just the right pair of shoes.
Doesn't recognize.... 1/5
The app doesn't recognize when all the blanks are filled in so when it's time to check out it will take you back to the screen and will ask you to fill something in but everything is already properly filled out. And it continues to do it until you close out the app and open it back up and do it all over again. Annoying.