Big issue with ordering. 2/5
The concept is great and when it works it’s awesome. Problem is half the time I use the order function it’s says this location isn’t accept orders which isn’t the case. Sometimes I have power off my phone to get it to work and other times it just won’t work.
Great app now needs a few bug fixes 4/5
From the start this was a great idea that was even better with the on the go feature. A few glitches lately. If you order a favorite it will not let you add anything else. Once an item is in checkout it does not default to menu, making you believe at times that your order was not placed.
A few other things but overall awesome app.
Ughjhhh hate it 1/5
By ughhhhhhh terrible
I just want to be able grape jelly on my bagel
Room for improvement 3/5
1. Provide the ability to write a note to personalize the order, e.g., "easy on the ice".
2. The app for seniors should automatically deduct a senior discount.
Works okay 3/5
My only complaint is the app does not allow you to pick two flavors of swirl. So when I use the “on the go” feature, my order is wrong 75% of the time. I’ve submitted a suggestion months ago, but still not fixed.
DON’T BOTHER 1/5
There are 4 main problems with the app.
1. They don’t actually prepare your order until you get there no matter how much notice they have so you aren’t really saving time.
2. You have to load their DD card with money before you order and this is how you pay for the order. So DD always gets a few extra dollars because it’s impossible to pre-load down to the penny. While it’s a scam for their customers, I’m sure this adds up quite nicely for them.
3. What you order on the app is not necessarily what you’ll get bc the individual store may be out of what you ordered or just not have it that day. For example, I ordered a dozen donuts and picked out what I wanted in the box. When I got there they kept insisting I only ordered 8 - apparently the other 4 they don’t carry. Once they realized I had indeed paid for 12 this caused confusion. I kept saying I didn’t care, just pick 4 at random & eventually the message got thru, but it was yet more time wasted.
4. You can only order 1 dozen donuts at a time in the app. If you want more you need to completely finish 1 order (including telling them you are ready to pick it up) before starting another. This makes no sense. The point is to make things faster, especially for large orders that would slow down the line, not only the the customer within the big order but for everyone in line behind them.
Great idea; poor execution. Maybe DD should study some other, more user friendly apps, like Chipotle, and try again.
Frequent Errors/down time 2/5
This is a great concept, but lately the app has not been working. It hasn’t worked for the past month or so. I have money on my card but every time I go to order now I get an error that it can’t connect. Then when I finally get to the submit order, the quantity is wrong. Although trying to edit, it won’t go through. Very frustrating as this could be a great app.
Thank you 5/5
Awesome service, quick, friendly, love the staff
DD app... 5/5
By JJ McG
Very simple. I’ve never had a problem with process.
I am buying more Coffee LOL!
No longer a DD customer 1/5
App holds you money hostage and you can’t use it. Wait an hour on the phone for help and they tell they can’t help you. They just steal your money.
Good app but buggy; reloading "other amount" is totally broken 2/5
I actually like this app but am giving it a bad review because (1) I ran into an easily preventable bug and (2) I ended up spending 3.5 hours on the phone with their support to deal with it.
When you're reloading your DD card it lets you add $10, $15, $25, $50, or "Other Amount." Apparently no one in QA tested the other amount feature...
I tried to add $24.95, it actually charged my Apple Pay account exactly $24.95, but then proceeded to add only $24.00 to my DD account.
If you can't handle cents then don't let people type cents in the box in the first place. Certainly don't charge them cents on Apple Pay if you're just going to swallow them. Better yet - just let people enter cents, if they want to!
The perks part of the app and the order on the go don’t work together and they should. It doesn’t give you the discount when ordering and charges you full price. Had 2 for $5 sandwiches, took $8 off the card. At store it said $5 but money doesn’t go back on card. Today, cold brew is $2, they took full price off card. Just apply the discount when I order and stop making me call and complain.
Best Dunkin 5/5
DD at Bayview Crossing in Delaware is the best! Great customer service and always with a smile!
Great app 5/5
I love this Dunkin’ Donut app is great!
Good service 5/5
Nice service as long as the app is working 🙂
My favorite food app! 5/5
By Izabella Johnson ^_^
It’s super easy to use and the rewards are totally worth it! 5 stars for sure!
2 shots 4/5
As far as I can tell, itbonly allow 1 turbo shot. I usually get 2.
Down too much 1/5
I have other “ on the go “ apps like Starbucks and this app is the worst. It is constantly down. When I ask my local DD about it, they blame on the app. I also get emails that say “0h no you are running low” after I have reloaded my account. My “favorites” are just missing and then return again. This app needs work..
From Nancy & Joey (my pup) 5/5
The ladies that work until 12 midnight are the best!!! All the employees are great when I drive through but I mostly come in and see the employees that work late into the evening. They are always smiling and cheerful. Such great customer service! Treat them well 😊
App not working 1/5
The app doesn't let me log in. I get a password/email not been correct message. I tried to reset my password but never get a link in my email to reset the password. It must be a bug or something in the new update. Please fix it.
Order take too long. 1/5
Employees to be friendly and smiling.....
History refresh 2/5
By Brazils perspective
Main thing I hate is how long it takes for my transaction history to load. Even after I make a purchase it could take a couple days before the history is set. I can’t keep track of my purchases properly to see if I’m being charged correctly or not):<
Often says ordering is temporarily unavailable.
Watertown NJ 5/5
By Toasted Almond John
Unbelievable service every time that I go in the store!
The ladies brighten up every morning with their personalities and quick service.
It could be useful... if it worked well 1/5
Very glitchy and pretty frustrating to use. Amongst the worst retail apps. For example, free beverages coupons take an extra step to redeem; and they still appear even after being redeemed! Time for DD to hire some competent folks to manage this app. It is really, really bad
On-the-go ordering is very hot or miss. I’ve even been told that the order did not go through only to show up, order something in person, and then have both drinks get made.
Also, annoying that you can’t create a favorite drink before you order your first drink through on-the-go feature. Would be nice to have it set up in advance.
I love my DD app. It is so helpful with preparing for the day and the coupon are great.
Need to be able to say how many flavor shots 2/5
Subject says it all Just make it the same as the creamer and sugar. When I order inline I say one extra pump or even a half but not on here and every time my coffee tastes different one time I had to throw it out.
Unfulfilled Promises 2/5
Stopped at the Dahlonega, GA store but due to the app not working they didn’t honor the free med coffee after the Georgia win yesterday.
Great but needs some improvement 3/5
I love the concept, it’s nice to be able to speed past the long line... unless your to go order in drive through and you’re in a long line then most times walking in is the way to go. Drive through never has my order ready ahead of time so in that case it’s useless. One thing I wish the app had is to be able to request “toasted extra” or be able to use the option for multiple flavors in my iced coffee. I can never pre order my iced coffee. Other than that it’s a great concept, love the points and offerings.
Love The App But Still Needs Work 5/5
The ordering process is a breeze and very clear. My only complaint is that the item choices, such as donut varieties, are limited and do not reflect the options in the store. There should be an option to write-in your choice or, ideally, it should be updated in real time based upon the available varieties at my location.
Needs improvement on drive thru 3/5
I love my Dunkin app but ordering on the go only works if you are walking into the store. What is the point in ordering on the go cause you are in a hurry only to drive up and find out that they haven’t started you’re order cause you were not there yet. When you walk in it is ready but the drive they does not know you ordered until you reach the microphone. Gotta did that. Still waiting too long at the drivethru.
I don't like the fact that you can't use on the go ordering if you have less then your bill is or no money on the card even though I have a free drink coupon. It shouldn't have an impact on it if you are using a free drink. There's no money being taken out. I also don't like the fact that you can't order one set of munchkins on the app. I love the glazed but on the app it doesn't give you the option to choose specific ones.
Love this App 5/5
By Chula Ramos
Love this app just need more flavors of donuts so we can pick just want me want
Best app for DD lovers 5/5
Account hacked 2/5
I had more than one Credit card listed in the app and my account was hacked and they charged 100.00 3 Times on each card. Luckily I reported it in time so that DD could lock it down. The security of this app needs to be reviewed. The support I received was great at first at resolving the issue but in the end they didn’t follow through on what they promised.
I love the app but do now trust the security. Do not save you CCs in here.
great job I love dunkin donats 5/5
great job I love dunkin
Bonus info 3/5
Find it difficult to understand how to get the bonus rewards/offers from Dunkin'
I think you need to make your offers more user friendly.
Does not always work 4/5
App has crashed on me multiple times while trying to use the app and order.
Multiple charges 1/5
By Appliance Measurer In Need
The app has glitched out on me numerous times and most recently double charged me. Customer service was dismissive, unapologetic, and non-responsive. I am incredibly disappointed.
Regular DD app user 5/5
Works great 85% of the time. When it doesn't work it is just an On-the-go issue. Normally doesn't affect me too much, just annoying sometimes.
Always great service 5/5
This location in Acworth always serves us accurately, with a smile. Love coming here!
Love the app-what happened to deals?? 4/5
absolutely love ordering on the go!! It is so easy and convenient. However, I can’t help but notice those amazing deals, like game day discounts, are not as good as they used to be. Also, on the day the app offered 200 points for any order, the app didn’t work and they did nothing to make up for anyone who wanted coffee that morning and should have gotten the bonus points. That was disappointing.
Overall, I️ still love the app just wish the deals were better.
Dun kin 5/5
The app is the best customer service outstanding
My review 5/5
Awesome service, awesome idea! Keep on rockin!! Chris I
Awesome. Makes life easy. And u get rewards
Still no tipping 3/5
By J from Baltimore
As of 11/17/2017, still no tipping. Dunkin' Donuts tips are one if the few uses I have for paper money. If I have to break a five to give a dollar tip, then I have to choose between sitting on change all day and being rude from not tipping. Starbucks has electronic tipping and, TBH, I often am swayed to go there for the lack of embarrassment when it comes to tipping.
Points missing-app disappears 1/5
This DD PERKS WEEK was a nightmare!!! I did the auto reload never got 200 points and on the day you had 200 points order on the go my app literally disappeared.
I’ve been calling and emailing and NOONE RESPONDS!!!!
Please contact me
Love my Dunkin’ app 5/5
Super convenient to use!! I love the coupons that they give in the app too!! If you are a Dunkin’ addict like me, this app is a must.
On the go 2/5
The app seems to stop working when Dunkin is offering perks (free 200 points when you buys a large coffee or triple points Wednesdays)