Great app just one thing..... 4/5
Love the app. Use it all the time. Have different favorites set makes it easy to order. The only thing I don't like is the selections for muffins donuts and bagels is very basic and doesn't include a lot of what is actually available.
I like this app, very fast and easy to use.
Lisa Saugus 4/5
By Lisa Saugus
Love the app and use often!! BUT recently my $25 add to card went in 3 times!! Good thing I drink a lot of coffee!!
Great app easy to navigate 4/5
Have always loved dunkin eversince. Great coffee unlike the other bitter tasting coffee like burnt tar and expensive. Dunkin will always be my coffee and donut place
Can’t update balance 1/5
When it works it is nice but the balance will not refresh to the current date ever! Please try to fix this :)
Love this app! 5/5
Who doesn't love rewards?!!
Love this app 5/5
The DD app is so easy to use. Just started using the Order To Go option and now I am hooked. It is so convenient and my order is ready when I walk in - Love It!!
Nice app, good rewards program 4/5
By 1234 HI
The only thing holding back from a 5 star review is the ability to edit a saved beverage.
You are only able to make edit in the cart when you place an order, nothing major though.
The rewards program is great and well worth having the app just for free beverages.
Store Too Small 1/5
The location by my office is too small to keep up with demand. It's miserable to visit in the morning.
Please fix shot counts 2/5
App is great other than when I enter 4 shots of flavoring (vanilla swirl, pumpkin swirl, etc.) it prints out as 1 at the store. I would prefer to actually get what I order please.
Great app just need some tweaking. 3/5
I love the convenience of the DD app but theres a need to see how many items you have on your "recent" items before checkout.
Great app 5/5
Love the ease you can order ahead and then drive up or walk in but specify which. Paying with your card earns you extra points. Win win!!
Coffe is always Good 5/5
By Harry Alphonse
I Love DD coffee and the fact that they add coffee and cream
Fast and easy. 5/5
Works for me!
Can't get what you want. 1/5
This app is so limited I drive the extra 2 miles each way to go to Panera for my bagel and coffee. App only has 3 kinds of bagels and a few kinds of muffins. Panera runs their entire menu on their app. Can't get real butter at DD, just some oily buttery blend that soaks through the bag. Yet the app lets you choose butter. So I can't get what you have but I can order what you don't carry and you can't fulfill. Changes need to be made to make this app successful.
For paying it works great! 4/5
I use the app for the free beverage aspect since I'm going to go anyway! And truly I just like being able to use my phone to pay instead of searching for my wallet in the bottom of my bag. So for these purposes the app works great!
Great App! 5/5
Love the ease of paying and the ease DD rewards are accrued!
All good 4/5
The only thing I have negative to say is that I wish $5 was a reload option.
i put my card info on file, didn’t buy ANYTHING, and $20 got taken out of my account.
Good not great 3/5
I like the concept of the app however, the ordering does not offer all possible choices/options when ordering. Changing store locations to place your order was not easy to change either. Otherwise, I love jumping the line!
Great App!! 5/5
Very convenient...if you're an avid DD customer it gets you lots free drinks and snacks too!!
Great Service 5/5
By Diana Rollins
Diana Rollins enter me in for the yellow bike
Needs some improvement. 4/5
Would be nice to be able add multiple or do combos on flavor shots or sweeteners. I've been trying to switch sweeteners so am doing one and one. 🤷🏻♂️
So convenient 5/5
I’m writing this review to steer people away from this app. You’ll place an order, have an error with the order, proceed to cancel said order and they will take your money out anyways.
Good App 4/5
I like the app, I just wish when stores are out of an item it would let you know. A few times I have gone to pick up my order, and it wasn't ready because of the store not having something in stock. I also wish there were more donut choices listed.
Love the app! Love ordering on the go! Love the free coffees! Love that I can send free coffee coupons to my daughter!
By Bus News
App works well for me.
Amazing. The best thing ever. You don't have to wait in line or repeat yourself when the person behind the register doesn't understand you. 👌🏽
Just love it!!! 5/5
Always right and user friendly, have all the basic stuff to start my day!!
It's always the same, always good
Love DD and the app. 5/5
I have been a Dunkin Donut fan for many many years. I'm a retired proud cop / chief of police and have always enjoyed not only the delicious donuts but the friendly employees throughout the US. When our nights were rough and we needed a pick me up we could always rely on DD to be there. You are an icon in police folklore and now the new age technology (app) makes it even easier to enjoy quick and now convenient ways to make it easier. Thanks for being there !
APP concept is great 4/5
The only bad thing is that on breakfast sandwiches you can’t tell them to toast it.
You get an English muffin or bagel not toasted which does not taste as good.
Sometimes while redeeming a reward it thinks you don't have $$$ in the account when there is plenty and forces you to add more.
Love this app! 5/5
Always right...always ready. Really great when I am running late for a meeting and know coffee is not on the agenda.
Simple and effective
Please add! 4/5
By Miss hig
Please add the option of half decaf!
Easy and convenient. 5/5
By Mr. MO_gul
Saves me 5-10 min per morning.
Love me app no need for my wallet counting change etc just scan and go!
Great app 5/5
Best thing ever. It's all I use now. Get free coffees every once in a while too.
Rarely works and steals your money. 1/5
By Fun at work
I am all for rewards programs and mobile ordering but this app is just a nightmare. A cat rolling on a keyboard could write better app software. It rarely works properly and when it does it runs really slow, to top it off I tried reloading my card and it kept giving me an error message that it didn't reload. After trying it 4 times with 2 different cards I just gave up. Turns out I had 4 separate charges on my cards and the new balance showed up 15 min later on the DD card (it charged the balance for every time I tried). So of course I call the support number and it said the wait time would be under 30 min, great more time out of my morning! Well I'm on 1 hour and 10 min and still on hold! I really advise anyone from using this app.
Love this app! 5/5
Order on the go is so great!
Delicious most times 4/5
Depends on the location whether it's good or bad but most times it's good when you know what locations to go to.
Love the app! Kills time
Dunkin' and donut 5/5
I love this app it so convenient and fast and fantastic
Bad app and customer support 1/5
App would not let me create an account but charged my credit card 7 times. Their customer support number is a minimum 30 minute wait no matter what time of day you call. Only company that seems to care less about their customers than Comcast.
I Love the App 5/5
It makes ordering easy for me!
Love my app and the free rewards you get.
Love it 5/5
Simple and reliable 5/5
By Liz Willmonton
Works for me whenever I need it