Bagel twist 5/5
Add the cheddar bagel twist to the menu
My Favorite App 5/5
I love DD and since I'm on the go all the time it's perfect for me. Can't thank my students and friends for getting me started on this!
Add tips 5/5
By Foxi lady
You should add tipping on the app
Unreliable app 1/5
Need to improve functionality. Order frequently doesn't go thru, and I have to fight local merchants, even when I show the paid receipt and order number on my phone. It becomes a hassle. Then the process for a refund is unclear ....
Could allow for more specific orders 4/5
I enjoy using the app and it's easy to get around on. I wish it was possible to be more specific on items for "on the go" ordering. I like a large iced latte with skim milk, 3 pumps caramel swirl and 2 pumps French vanilla swirl, and a apple fritter. There isn't a way to order that.
Lacks big time 2/5
I love the idea of the app and how it works, but when it comes to ordering specialty items or even a bagel is when I get disappointed. I do the coffee run for the office and the app helps me not to forget anything. But when my coworker wants a sesame bagel with veggie cream cheese I can't order that, I'm just lucky the girls at the store I use regularly know I don't want what I order on the app and wait to make my food until I get there. If you're doing a flavor swirl you can't limit how much swirl, you can only order 3 kinds of muffins, a random selection of donunts, and it just seems odd that they can't have all options available when you offer them easily and regularly in the store. All in all I use it but can't use it as it's intended to be used because I hit ready to pick up right when I'm walking in the door so I can get my specialty items corrected before they are made and to not waste food.
Love them 5/5
The dunkin on Fairlawn Ave 22-00 by the gas station are the best. I always come here. They always treat me with such grace.
I'd really appreciate it if they can give my credits back...😞 1/5
By Sexiest girl in the world
I guess the whole 'on-the-go' thing was not working properly for a few days. I was enjoying the app until the error kept popping up in the app. AND while it was telling me 'on-the-go' wasn't available, it still took the balance off my account for every time I tried... now I am charged for few of my drinks and sandwiches that I NEVER GOT. Not so happy 😤
Choppy at best 1/5
Definitely amateur work. Cannot even make it work consistently without connection issues.
Too many screens in the process of ordering on the go. Getting stuck when cell connection is not the fastest, for example just on 4G it does not process order at all. Very sensitive to quality of connection. And even if connection is good, still might not process the order due to inability to connect. Bad. Good intentions but lousy implementation
Not Horrible, Not Great 3/5
I've had the DD app for quite some time. For the most part it works just fine, but my biggest complaint is how you have to reload your card just to use free drinks through on-the-go ordering. I have 6 free drinks, but can't use them on-the-go because I have 20 cents less than the total. Never had this problem with any other coffee shop apps. DD should really look into this. What's the point of earning free coffees if I can't use them when my card has no money on it?
Please add a tip feature 3/5
Please add a tip feature to the on-the-go orders. The employees deserve it.
Does not give enough bagel options only 3. And does not allow multiple flavors into ice coffee.
Lost Funds 1/5
Absolutely atrocious, I have loaded at least 30$ into my DD card, and when I tried checking out on an order, it fails to go through but my funds get detracted, how convenient. Unless its the one DD location I picked out of convenience thats royally messing this up, this app needs to get their **** together
Good overall 4/5
Good app but a couple important features are missing. On The Go ordering would be better if you could search the menu. It would be faster than scrolling through their categories. You also cannot specify what type of munchkins you want or add tuna to a bagel.
On the go 5/5
By Dr. Drawsome
Great app. Little errors. Not sure why everyone isn't using it.
Great app 5/5
Awesome and easy to use. Love it!!
Very helpful app for the on the go person 5/5
This app totally makes my morning commute a little easier.
It took two days for my coupons to refresh what's the point of having expired coupons in the app. Embarrassing I went into the store trying to use expired coupon and had to find extra to pay full price only to have the coupon available the next day
The app and store 2/5
The app is inconsistent at times and very slow. The staff at the Dunkin I go to gets my coffee order wrong 10% of the times.
Great app 5/5
The app is easy to use. I love earning rewards for free drinks. I love not having to pull my wallet out
Good app! 4/5
This app works very well. The only thing I would like to see added is an option to select the amount of ice you would prefer in a cold drink.
Poor app and service 1/5
I really thought this app would be a great one to earn points and get free coffee. Now that there's a Dunkin on the way to work, I thought it would save me a bit of money every so often.
Not the case. I have caught them incorrectly calculating my reload amount. I paid for a sandwich after earning a free drink, and my total dropped more than it should have for one item. I even went back and calculated, thinking it was my error. No, their total is off by at least $5. Who knows how much money I've lost previously. But you can't look at your entire transaction history, only a few days prior. That is a bit shady to me.
I have been trying to reach customer service since beginning of August and they have been no help. They answered once, explaining I need to go to my transactions and see my history. I replied explaining why the math was off and I have heard nothing since.
On top of that, I consistently had errors when I try to submit an on the go order and make any changes to the details, such as less sugar or flavor swirls. I have to submit the order exactly how the menu has it. No customization.
Love it!! 5/5
Love being able to just give them my name and be on my way!
By Pin addicted
There needs to be space for free text to be able to customize things that are not listed on the limited app selections.
Super fast 4/5
The Dunkin's where I live is always a 20 minute wait. This app is a life saver. They should add a comment section for alternatives or odd requests!!
Slow app, over charge 2/5
The app is very convenient, you get points that may award you a free beverage, im a nurse so im always on the go. The problem is, the app is always having problems, tells a specific location is not accepting online orders even though they are. When i was reloading my card, it kept telling me the payment didn't process I thought it was a glitch i tried 4 times, guess what? It charged me 4 times!!! I was so upset and outraged. This the last time im using this app. I shall go to starbucks their app actually works 😡😡😡😡
Great idea and for the most part works. There have been a few occasions where there has been issues but it may have been the store. Needs an area for tips
Great features needs improvement! 4/5
Great features needs improvement! Every once in a while has trouble loading funds.
Works well 4/5
The UI can be busy but the app itself gives me no problems. I would like it to notify me if my free drinks are going to expire but aside from that it's good stuff.
On the Go Ordering 1/5
By Javier Feliciano
They need to update the ordering process. It's a 50/50 that my order has even been ready.
Love it. 5/5
By CRAZYguy Ry28
Makes life so much easier. Ordering ahead Takes the stress out of waiting in line and running late.
By dunkin fanatic
When ordering bacon egg and cheese bagels, why is there no button to have it toasted?? And when ordering bagels with cream cheese, why is there no option for veggie cream cheese?? Half the time the app doesn't work and it just keep loading and loading, then says unavailable.
Doesn't work when I need it 2/5
App is great when it works. Wouldn't let me reload my card for no apparent reason other than a malfunction with the app and it wouldn't update current balance. Tried rebooting and reinstalling app. Ended up reloading my card through the website but the app still wouldn't update my balance to let me order on the go. App ended up adding an extra $30 to my card for the 3 times I tried to reload even though the app told me it was unable to reload.
App is always down 1/5
This app is down all the time. Incredibly unreliable and has been going on as long as I can remember. Fix the app!! Add some basic functionality like viewing your receipt and leaving feedback for your transaction.
Great, when it works 4/5
So convenient when it works, but too often it doesn't. Very restricted ordering options so you can't get some kinds of bagels or your sandwich can only be made on a few different breads. But it's always ready when i get there and a huge time saver. Honestly don't know how I got by before without this app!
I love it. Easy to use, makes mornings a bit easier.
Only works about 70% of the time. Constant issues w their server crashing resulting in being unable to order online.
No update of balance and transaction history 2/5
DD does not do proper updates of current balance and transaction history any more. Perhaps DD is trying to save money they pay to a cloud service provider (Amazon)? This should be fixed. What's the point of having mobile app if things are not concurrent?
Terrible app worst service 1/5
App takes your money after it says error. On the go feature like never works and the stores do not even prepare is ahead of time it is a hit or miss
App OK pick up an issue! 3/5
By Jeffro Magic
Many times I've ordered a product only to find it's not available or out of stock. Also there's incompetence with some of the franchises related to pickup after ordering. I hope your tracking order pickup times and fulfillment.
Love it! 5/5
This app makes my day easier. I think I use Order to Go 7 days a week. The perks are awesome way to appreciate faithful customers as well. The only thing that mess up my day sometimes is ordering my coffee at the wrong location. It should be an enhancement on order to go feature to help avoid that from happening.
So much better than waiting on line 5/5
Saves 5 mins every time.
Easy to use 5/5
Save your favorites and ordering is as easy as a couple of touches every morning.
Easy to use and a good app could definitely use some updating and some notes to put on orders
Needs better store updates 3/5
Love the app, but I needs to be updated on what my store has. Luckily when I put in my on the go order when the new flavors my dunks girl and I have an understanding on what I want. So I'm able to get a the new flavor like pumpkin.
Great app 5/5
App works great. The only problem I have found is that there's no way to order a sweet tea. The way the only option prints out in the store reads as if you want unsweet tea with sugar added to it.
Best iced coffee ( cold brew ). Stop everyday even on the road. Great location finder. Ride bicycle for exercise to get coffee and shop.
Bad phone customer service 1/5
Waited for 45minutes still didn't get a chance to talk to representative i hang up and lost my remaining balance on DD card sent email twice didn't get any reaponse. 😡😤😠😩
Fix app 2/5
Cant ask for extra creme cheese , too many steps to order . Cannot ask for butter on a breakfest sand.
So convenient! 5/5
By Munch Maquchi
I love Dunkin!