Can't add money to the card 1/5
If I can't add money to the card, then it defeats half the purpose of the app (for me, defeats the entire purpose, I only use the app to pay). And it's irritating that it looks like I'm charged the amount I want to add but it's returned right away. What??
Never works 1/5
This app always crashes and will not work. For me or anyone i know
Can't order poppy bagel / egg and cheese on poppy -- on the go 1/5
You can't select a poppy bagel (which my location carries). You only can select plain bagel. FAIL.
For the love of order on the go, add oatmeal
Bad update 1/5
Since updating to the latest two days ago, nothing but problems. Not only did the update just wipe out the app so I had to manually reinstall, but On-the-go ordering hasn't been working. Wish I hadn't updated. App is useless now.
I have the app and it won't let me log on to the account using the app. I go online and it lets me for some reason the app is not working on my phone
App Blows 1/5
This App was recommended to me by my boss.... it never connects! Riddled with "errors"... great concept/terrible app!
Pretty good 3/5
By i love new york!
I enjoy using the "on the go" option but would use it so much more if it had an option for "light ice" on iced drinks. DD is notorious for filling half the cup with ice instead of the actual drink you're paying for and then the drink becomes extremely diluted
Not great 1/5
The idea of the app is great. On my way to work I like being able to order to go, when it actually works. I get the "unable to submit order" message at least once a week. Whenever there are bonus offers (free drinks, triple points) for using on-the-go the app NEVER works. It's to the point where I just expected not to work if there are special offers for using on the go.
I also agree with other reviews, it's ridiculous that you have to load your card to order a drink when you already have a free drink in the app. Why do I have to put money on the card to buy a drink that I have for free?
Needs so much improvement 1/5
Comparing this app to Starbucks app and you'll notice a huge difference. Okay, so I had a free drink and wanted to order ahead... it doesn't let you! It shouldn't matter whether or not it's free you should be able to order a drink ahead if you have the reward. I don't like how it doesn't show every donut either that they have available, pictures of the donuts would be nice too. Lastly, I hate how it doesn't show you everything applied to the order (in terms of coupons/offers). This app is nothing but disappointing
Works for me 5/5
I don't use all the features, but the ones I use are great. They keep improving the app, like allowing you to merge different gift cards or quickly and securely add money to your card.
Rewards impossible on the go 2/5
Why in the world can't I use my free drink reward when ordering on the go!?!? The app always tells me it will apply when I add an item - so I do - then it requires me to have enough money on my card and proceeds to charge me instead of using the reward. I hate this!!!!!! For goodness sake - fix this!!!!!!!
Almost a good app 2/5
The idea is great but I can see why the lines are so long in most of the stores - this app doesn't have any bagel choices! You seriously expect people to choose between plain, cinnamon raisin and multigrain? Time to figure it out, DD.
For the DD coffee lover 4/5
The app is easy to use and allows me to earn rewards for more free coffee. I started using On the Go (and that works fine), however I wish I could customize the name of the different locations. If you're in New England like me and have many DDs near you, it's not easy trying to figure out which store you should choose. Please allow us to custom name store locations.
Haven't updated 4/5
By Ms Ol
I have not updated yet because I see a lot of complaints. But I love Dunkin and get a coffee almost daily no matter what state I'm in. I have always been able to locate stores and enter orders on the go except when I want caramel/mocha black. As many have already said, app could use a section to write in a customized order. Otherwise, A1 👌🏿
Poor experience zero stars 1/5
Over the last three plus years, this app and its previous iteration have been consistently terrible at basically working. This app has made me less likely to stop at a DD because it is so unreliable. Here's a sample. Get a promotional email from DD. Launch app, can't connect to wifi or cell. Try again later, Same results. Stop by Store on way to work. Launch app on property. Failed again. Order items in drive thru or in store, app fails to connect or show balance. Get to pay window/cashier and pay with cash.
I'm done waiting for this to work or keep it on my phone. Fix it or fire it.
Works great! 4/5
The app's performance has slowly gotten better over time. It appears they solved their mobile on the go problems. I'll give them the last star when they are consistently bug free for an extended period. Kudos to Dunkin' acknowledging it's technical problems and extending the mobile on the go promotions to make up for the glitches.
Makes me want to over pay for Starbucks 1/5
This is the second chance I gave the app. I figured the bugs would be out by now. First time I go to us the "on-the-go" option the app couldn't find a store and told me to check my network. Location while using app was turned on. Tried twice. App is hot garbage.
PLEASE either let us customize or add more options! I drink the same exact coffee every day (sometimes multiple times a day) and I just need a light ice button! This prevents me from being able to use on the go ordering which is super annoying.
Error message whenever you try to order on the go.
Works when it wants to 2/5
Love the convenience of just walking in & grabbing my food but this app is the worst. Constantly up & down. Most days it doesn't even let me put money into my card. Then you can't take advantage of the perks til you're actually in the store & ask the cashier to put money into the card to then order. Fix this problem please
Terrible functionality/logic of use 2/5
My On-the-Go ordering does not work (can't add drinks to an order, the location services don't allow you to search outside of exactly where you were when you opened the app) and additionally, it automatically applies a free drink coupon to any on the go order, with no option to remove said coupon. It used to work fine, idk what happened. Missed out on a free drink reward for Perks Week! (5/17)
Also, the white cheddar bagel twist is unavailable to order on the go, which is the only bakery I ever order. C'mon y'all, get this s**t together please.
Mobile ordering is very inconsistent to use. It only works half the time
Good but has bugs 3/5
Sometimes while redeeming a reward it thinks you don't have $$$ in the account when there is plenty.
What a mess and tech support never emails me back. 1/5
Trying to enable auto reload for a perks promo, but for the last two days nothing but technical errors. Tried emailing customer service but 48 hours later haven't gotten a response. Would also be nice if I could do on the go ordering and pick my pickup time like the panera app does. Having to fiddle with the phone and click the ready button is not good while driving. All in all the perks are pretty decent when it works but the app is a huge headache and a mess.
Frustrating and unreliable 1/5
Whenever there's a special event advertised it never works properly. I understand I'm complaining about free points but I wouldn't have left the house if I wasn't enticed by the promise of a free drink voucher. If I'm going to get 3 emails in 48 hours about all the deals and promotiona I'd prefer they did more than just get my hopes up.
On the go ordering not working 2/5
Very disappointed today as I was in a hurry so used my app to order coffee before leaving the house. My app says I was all set up and ready to go! Not the case ....the app was ready but the store 405 West Main Street employees said the store is not set up for it. I know it's a new store but they told the same happened to another customer. Oh well there are choices for coffee and one of them much easier to get in and out of! I love my dunkins but I will wait until have things completely fixed and READY to provide 100% satisfaction with the customer. Just hurry so I can try again soon!!!
Nor reponse error for weeks 1/5
Every time I use the app same thing. Ncr reaponse error!
This app STINKS 1/5
There are more issues than it is worth. Go to Starbucks!
Always problematic 1/5
The app is slow and glitchy as is the online site. App in particular is full of error messages and doesn't apply promos a lot of the time. Who has time to constantly call and email customer service??DD fix your technology.
Use a gift card!! 1/5
I had started to notice charges to my card that weren't made by me. At first I thought it was a glich because the Dunkin' Donuts I frequent the server goes down frequently. The cashier knows me and always says you can pay tomorrow which I always do I go there daily. But when I checked my transaction history I knew it wasn't a computer error. I would reload my card and money was disappearing from it. I tried to call Dunkin' but was on hold for 40 minutes and hung up. I deleted my card and reinstalled a new card and reloaded and the same thing happened! BEWARE.
View recent order 3/5
Need option to view recent order. I order on the go when come to pick up they said they did not get my order in. I closed the app and when I reopen it, I can not view the order any more.
Nice when it works 1/5
Having to uninstall and reinstall all the time in the hopes that it works is a pain.
Like the app. But bacon needs to added to the menu.
Nearly useless 1/5
There is a current promotion of cheaper coffee or iced coffee when you use mobile order. Today I wasted nearly 10 minutes because the app kept failing. Every stage of ordering would error.
To mobile order is also pointless, because of lack of customization. I order iced coffee. If I don't tell them light ice then I get coffeed ice instead. Since that option isn't offered, I have to go inside before mobile ordering so I can tell them in person before they prepare it.
Can not load value/send gift cards 1/5
I can no longer add value to my DD card or send a new DD card to anyone. I receive "unable to reload card" I have tried with several different cards with no luck.
DD Perk Week fail 1/5
Thanks Dunkins for getting me excited for perks week! I can't auto-enroll (which would be more money for you guys), Wednesday's perk is gone from the app and I can't even place an order online. Are you trying to ruin my week!?
Barely ever works 2/5
Have used it for the past 4 months and it always crashes, the order never goes through (even though the app says it does) , or my order is made wrong. Much needed updates are in serious order...
Order doesn't go through 2/5
Love Dunkin's coffee but today I said bye bye to the app. For me, it only works about 60% of the time, and I am in NYC. You are better off getting up earlier and make your own Joe at home. About 2-3 days out of the week, my order says "unable to connect, etc" and I am stuck going to work w/o coffee.
Order can not be submitted 1/5
I'm so tired of getting this message. I go to Dunkin 6 days a week to pickup coffee for work and 4 out of the 6 days I have to try to submit my order 5-6 times and a lot of the time it will not go through with full service. The app alone is about to make me go to the Starbucks right next door.
Doesn't work for Perks week? What a joke!!! 1/5
They are offering many perks this week and this week the app isn't allowing you to complete orders on the go. What a joke!!!!!! Very slow app too. Super annoying! Fix it fast please!
Mobile ordering never works when there's a promo! 1/5
Sooo irritating! When the app actually works, it's great and fine, but today was the second time there was a promo for mobile on the go ordering and i get error messages, and after like 15 attempts, i am unable to place my order. What a waste of time. The first was when the NY Rangers had a promo, to get a $1 coffee the day after a win, and now they've been promoting perks week all week but conveniently, we cant get those perks! Today was purchase on the app and get a free beverage. Well, guess I wont be getting that beverage. Just to put it out there, i NEVER have problems with the Starbucks app! Man, do i love the starbucks app... you guys at Dunkin better get it together
Worst app ever 1/5
They offer points for on the go and the system doesn't even work.
Perk week disaster 2/5
If you're going to have Perks week and an offer is 200 points for an on the go order you might wanna make sure that the app is in good working order! I tried for a good 20 min to place an order and finally just gave up and went in and got what I wanted.
On the Go Ordering Fails Constantly 2/5
Nice offer of 3x points is pointless since it's only for on the go and on the go DOESN'T WORK. Has failed many times the past month. Super frustrating.
This app is terrible. 1/5
I missed out on every single perk for Perks week because of this app! Can't add an auto reload without an error, can't even add a mobile order... explain to me the point of this app again??? I will likely finish using up whatever balance I have and I will go back to Starbucks since their app is MUCH more efficient and actually works!!! Ridiculous.
Would rather go back to paying the old fashioned way!! 1/5
I was reluctant to get the app and having to pre-load a card, but I did it! Now I wish I hadn't! It's inconvenient to have it because it never works for me. I live less than 5 miles from the closest Dunkin and it can never find it! Also, was excited with all the rewards options and the on-the-go ordering, but again, that doesn't work either! Going to finish up what's on my card and delete the app, not convenient enough to waste the space on my phone!
Update: in typical fashion my app hasn't worked once this week (may 15th) with all the promos! I've emailed customer support numerous times and their "fixes" are useless. I'm done!!!
Constantly Down 1/5
Great app, when it works. Constantly unable to connect to the store. I think the problem is actually at the store level but ruins the experience. They need to tighten up the whole system.
App not working 1/5
Apart that the employees on 1024 first avenue on Manhattan 80% mess up my order. This app is crap.
Please ensure the app is working properly before sending perk promotions. You guys push for on to go orders and it's not working.