Best mobile app out of all restaurants 5/5
By Matt Loves Apps
The Dunkin app is the best mobile app out of all restaurants. When I use apps from other fast food restaurants I wish they took hints from Dunkin. The design and layout of the app makes things very easy to do. I like that I can place an order for pickup or drivethru right in the app. Most places only allow pickup from the app. The app makes going through the drivethru even faster. I also like that I can easily get to order history, order favorites, recently ordered items as well as recently visited locations. The calorie count is nice. I also like that I can easily manage gift cards and the best part is that I can MERGE gift cards.
Dunkin has the best mobile app of any restaurant. Yes, I said it. 👏🏻👏🏻👏🏻👍🏻👍🏻👌🏻
Something that could be improved is to show if an item is out of stock in the app. I ordered a pumpkin donut only to find out that the location was out. App didn't tell me and allowed me to order it so I had to chose an alternative flavor at the window.
I used to always go to Starbucks in the past but lately I've been going to Dunkin more often because of the awesome rewards program and the nice and easy to use feature packed mobile app. The drinks are amazing and I find the food selection is better at Dunkin than at Starbucks. The Dunkin app is also easier to use overall.
By Arabia JN
I was trying to do a mobile order this morning and the app had logged me out. I thought that maybe the app needed to be updated, it didn't. When I got to Dunkin' I tried to log back in but it was telling me that it was an error. I tried to reset my password but for what ever reason the email wasn't coming through. I just had to pay cash and go on with my day. It's upsetting that I had to spend extra instead of using my gift card.
NEED TO FIX THIS... 4/5
I absolutely LOVE this app but there's a few things that need to be fixed:
1. For some reason order options have disappeared, like when you order an iced tea there is no longer the option for Green Tea even though they serve it. I had my green tea order saved as a favorite and then randomly it began going they as a black tea when I'd pick it up. That's when I noticed they removed it from the app but it's still an item in the store.
2. They could use a notes section. For example when ordering a 10pc munchkin, it would be nice to list which donuts you'd prefer rather than just a mix of all of them.
3. It would be nice to be able to save favorites in advance rather than only after you purchase an item. There should be a + button in the Favorites menu to add new.
Just a few improvements I think could make for a better user experience.
Typically a FIVE, but not today... 1/5
It would figure that literally EVERYONE who has the DD app on an iPhone wouldn’t be able to utilize it at all on 2x Points On-The-Go Wednesday. Our store said it was ABSOLUTELY everyone with an iPhone who was having trouble. Get it together, will rate 5 stars as usual once this HORRIBLE issue is fixed. Cannot order, cannot update cards and cannot log in from my other phone.
Works sometimes 3/5
Works sometimes, other times....not so much. Constantly getting a “can’t add item to cart error message”
Never works on Wednesday 3/5
The app is great and the rewards are amazing, but on Wednesday when you are supposed to get double rewards, the ordering is always down. Not sure if it's just my DD that disables this function but frustrating as heck!
Lost Touch ID ?? 3/5
By Buzzard Wing
Tried to reload card with credit card. After entering all credit card and personal info the app asks for my password. Really!!?? Does anyone think I would enter all that to give the app $$ and not be the ‘valid’ user??
Seems the last version lost the Touch ID setting turned on??
App is useless now.
Lots of good! 4/5
First let me say the Dunkin' Donuts app has lots of good. I love to order on the go. I also hate to order on the go. Sometimes it's faster to walk into the store and order my food then it is to fight with the on the go app and make it accept my order. On the whole, it is a very convenient app to have.
Stops Working Every Few Weeks 2/5
The app randomly stops working. I have to delete and reinstall it. Today that’s not working. When the app works, it’s great. When it doesn’t, I have to go somewhere else and buy coffee. At this point, I keep attempting to get it to work just to use up the balance on my account. I use apps from two other companies to buy coffee and neither of those crash and prevent me from using the app.
App issue 3/5
For some reason the app no longer allows to define number of shots of flavor added?!
Buggy and barely functioning 2/5
Each step takes forever to load, and half the time an error message occurs that an action can’t be performed. Online ordering is a buggy mess, and half the time my data drops from the app and I have to reenter.
On-the go 1/5
The on the go is great when it works which unfortunately it doesn't work everyday
Not working with new IOS update 1/5
Updated IOS on my phone now the app doesn’t work at all. Very frustrating.
Spent nearly an hour trying to upload my card information after the app forgot it, ended up having to use my laptop, which was its own crap experience to get the DD card loaded. Seriously reconsidering how convenient the app is when it's easier to just walk into the store.
Good coffee, bad app 1/5
This app is a good idea, but doesn’t work as well as it should. Can’t log in half the time. Get notification that on-the-go orders earn double points—then the app doesn’t allow you to order on the go! When you talk to someone in the store about it, they can’t help you because they are just a franchise partner and the app is run by corporate. I don’t like Starbucks coffee, but I have to say, they’re app is way better than this one.
NEVER WORKS 1/5
WHEN WILL DUNKIN EVER HAVE AN APP THAT ACTUALLY WORKS?????
I have continuously attempted login on the app. I even created a new account, but every single time I try the app says the information is not correct. If I request a password reset email nothing is sent. This is beyond disturbing.
Worst App @ restaurant EVER 1/5
By Jeri beri 84
I hate this app
Skip the line 3/5
I love the app as it allows you to skip the line. Problem is,I've had to reinstall it multiple times to keep it working. The app also mysteriously doesn’t work on double point days.
Has it’s “perks” but far from perfect 3/5
Lots of glitches and bugs on this thing. It’s annoying that even though I have a free beverage on the app, I can’t order it on the go without any value added. Needs a lot of work, but I do enjoy my free drinks.
Needs improvement 2/5
Love DD but this app is flawed in many ways. 1) all of the donuts/pastries in store are not an option on the app (ex. Classic chocolate sprinkle donut); 2) when you go to redeem a free coffee reward the app still requires that you have a balance to at least cover the cost even though it will be free. So basically I have to load money on the app just to get my free coffee. This is the same with all free promotion drinks. Also, if you add a turbo shot the app will use that as your free drink and not the actual drink. 3) this app frequently has technical issues reloading and refreshing and sometimes just working altogether, including today (10/18/17).
Always glitchy 1/5
Hate this app
Great app, but... 4/5
Great app, but I wish there were more bagel & muffin options. Especially when the flavors missing are highly common (like chocolate chip muffins and onion & sesame bagels).
HORRIBLE APP! 1/5
10-18-2017 Update. A year later and the app still crashes on 'bonus' days. Can't get into the app at all today for double points Wednesday., which you only get the extra points if using the app. Beyond frustrating. Went to Starbucks instead.
9-19-2016 Update. Still a horrible app. Second Monday in a row where they offer bonus points for ordering "On the Go", but the app won't let me place an order. Fed up & ordered a drink thru Starbucks great functioning App instead. Really really bad App Dunkin. Please fix it.
I rarely write reviews but feel I need to warn others how bad this app is. It may work fine for a week, but after that crashes, location glitches, forgets your favorites. If you log off hoping to be able to reboot it, forget it - it will tell you your user name or password is incorrect & not allow you back in.
They make it very difficult to discern any Perks rewards you have from their multitude of uninteresting offers. When they finally do have an offer like 40 bonus points for orders "On the Go", guess what, Dunkins system is down not allowing you to place any orders.
They took a perfectly wonderful functional user friendly app and ruined it!
This app logged me out for no reason and refuses to log me back into it and I thought maybe I used a wrong password but it also refuses to allow me to make a new password for two days now I have no access at all to my app
App doesn’t work 1/5
I tried this app on two occasions. The first time I entered my order and hit SUBMIT. It would not submit.
Today it won’t let me enter any items. I tried multiple locations and it continues to fail.
The most frustrating 1/5
This app has to be the most frustrating app. It can NEVER do mobile orders.
The on the go ordering works approximately 30% of the time. Huge drawback in Manhattan. Time is money and the app's deficiency means my money goes to Pret.
New IOS, not working 1/5
On the go ordering is not working. Fix!!
Doesn’t load 2/5
By Haley C.
This app would be awesome if it worked. Half the time it doesn’t even load and then when it does you cant actually order because it won’t add the item to the cart. Fix these problem and it would be a great app.
App not working 3/5
I have service and every time I try to add to my order it says 'unable to add to order '. I usually have no trouble and enjoy the app, but this was an inconvenience and disappointing
On the go needs to go 2/5
Dunkin’ offers additional points and sometimes specials for using on the go ordering. Unfortunately, it rarely works and you’re left staring at your phone hoping you won’t get yet another error message. Especially true on “extra point “ Wednesday’s. I’m fed up with this app. Dunkin needs better tech support.
Great idea... crappy results 1/5
First, let’s discuss how the only payment method available is a DD gift card, and you have to add a minimum of $10 every time you add money. Second, if you want to use coupons or discounts, you have to have the amount to cover the entire amount of the purchase before you can use the discounts. Then they offer 2X the points on Wednesdays, however, the app never works on Wednesday’s. So frustrated!!
Love the app 5/5
Love the app except the variety of options are low like sometimes I want a corn muffin or onion bagel. Not enough options in the categories
What is going on?? 1/5
I went to order my morning coffee as usual, and my card is gone that I had just recently reloaded. All my perks gone. All personal info still there. I log out to log back in and I’ve been locked out of my account. What is going on? Am I getting my money back? Will I be compensated?
Doesn’t work 1/5
Can’t login or order anything since this morning
Terrible app 1/5
Can’t login, orders won’t go through. I’ve had nothing but issues with this stupid app. Takes more time to order than walking to the store and waiting in line. This has been going on for too long to not have been fixed.
Stole my money 1/5
By cali kingster
Placed order, got error message. Order didn't make it to store, they couldn't help me with a refund and no one replies to my emails.
What’s up? 1/5
By Last review I write
Haven’t been able to use the app for a while now. Tried deleting several times and each time I add it back when I try to open the app it says cannot load check internet connection. Duh, if I downloaded it, then I obviously have a connection. So, what’s up?
Good App but... 2/5
The idea of this app is great! The first couple times I used the app I was thinking how fantastic it was....then it goes downhill from there. Going to the store and they can’t find my order or only half of my order is read😒. Now I just tried to add my $2.00 gift I got from T-Mobile. Could not do it on the app. Logged in on the DD website got the card on there but as so I go to a different screen the $2 is gone. Attempted to merge the $2.00 from web on to the app...not happening 😩 #disappointed
Love it it's the BEST
Get it together 1/5
By tony macc
This Apple allow you to order from Dunkin’ Donuts that could be closed, every time I put it on the go order it’s almost never ready when I’m going to the drive-through, and even when the app is telling them what I want in my coffee, somehow they always manage to screw it up. The only positive thing about this app is the fact that you earn points towards a free coffee
I love Dunkin' Donuts!!!
Love It 5/5
Innovative and easy to use.
Some order failed 3/5
Why can’t order bagels and it kept saying “ temporary unavailable
Error code 3/5
I have really enjoyed this app however lately when I try to make an on the go order in the morning I get an error code that says in the go ordering is not available at this time. Is it because it's peak morning time? If so that defeats the purpose of having the on the go app.
Doesn’t work more often than it does work 2/5
The idea of the app is great, and it’s awesome when it works. 9 times out of 10, ordering on the go is “temporarily unavailable.” Restarting and uninstalling/reinstalling don’t work. This needs to be fixed!
Good but limited menu and app breaks 3/5
The app often fails during promotions while under heavy load. Not all the menu items are available on the app.
Luvin Dunkin’ App 5/5
This app is easy and fun. Best part is saving your faves to order on the run. Thanks DD.
Love it, BUT review paper receipts! 3/5
By Four Stars could be five
I love using the app, bypassing lines, getting perks, but I have to closely review my paper receipts!! I know that the coupon of 2 classic donuts for $1.29 does NOT work in the app! I have tried it multiple times before, and again today I was charged $2.38. Why are you cheating us? Also, I don't like that the receipt on my phone doesn't show any of my discounts or coupons. I always have to keep and then closely review each paper receipt to make sure my discounts were applied. Come on Dunkin! Make your app work for us!