Still waiting for better customization 3/5
Overall the app is fine, but I’d still really like to be able to order two different flavor swirls in a drink. Otherwise I just order at the store.
Almost perfect 4/5
By Major stick
This app allows you to locate the store and order before you go to the drive thru or go in the negative is they don’t have the up to date flavors
App is questionable, customer support is awful 2/5
Often I've found the app store times are off and if you place an order it's still accepted but no without a clear way then to get a refund. Email and phone circling. Call here, we'll email you back, call back...nothing. Had the same experience with fraudulent charges.
It's surprising a brand like dunkin would have customer support so terrible
Love it! 4/5
I love using the app but wish the selection was accurate. My local store carries maple donuts but they are never available on the selection screen. I select “surprise me” and then specify when I arrive. It would be nice if there was a way to add notes to the order where you could specify things like that.
Need other options 4/5
I like to mix my swirls...can’t do that with the app. Also, wish there was a way to Order the featured item right thru the description of the featured item. Would make it much more efficient!
Good app but got hacked 3/5
I enjoyed using the Dunkin app for several years but just got hacked. Someone broke into my Dunkin app acct and drained the balance. Dunkin reimbursed me for the balance, but I’m not sure I want to try it again if it’s that easy to break into.
Too frustrating to use 2/5
This app is too wonky to use so I don’t. And I take my business elsewhere. It gives me an error code just about every time I try and order through it. And it won’t ever let me use any “perks” I’ve earned and they never get used. So the end up expiring. So disappointing. This app needs a complete overhaul!
What’s the hype 4/5
I haven’t found a benefit of using the app to pre-order sense when I am at the kiosk I have to go through the entire order
Fix please 2/5
App is ok, but needs to to take promotions and rewards into account when applied to orders. Card balance does not automatically update when app is opened; if balance is too low, app says the location is temporarily unable to accept orders. Then you must add money to your card in order to receive a free rewards beverage? Please incorporate the iWatch, this is long overdue and, it is convenient to say the least.
Can you expand the options for ordering donuts? The choices are few and don’t even include classic favorites like long johns.
I reloaded my card today of $15. Only purchased one hot coffee for $2.31 now I’m told I have a low balance and cannot use my card. Don’t get this app
Not every DD participates in this??? 1/5
I tried using this app while in NYC/PortAuthority and the DD inside the Port Authority doesn’t come up when I’m trying to order ... it’s annoying!
Also tried to recharge my account multiple times this week and it denied me yet my bank showed DD tried removing funds from my bank account ... was this fixed? Cause I recharge as needed .. 2x per month 🤔
Works well 4/5
The app works well Anne
Ales purchasing ahead of time easy. Having to pay via a prepaid card is a hassle rather than just hitting a credit or debit card. I don’t like having to manage my balance.
By King Bamidele
Never is properly updated to tell you the balance on your DDPerks card. On The Go is terrible once there’s a promotion and I’m sure that DD is doing that purposely. Needs major work and the unsavory business practices will ensure I hardly go to Dunkin’ anymore. Sad!
Love Love 5/5
I love the Dunkin app. Especially now that you can just add money to your card when you check out. I use it at least twice a week. The grab and go is awesome. I’ve recommended it to many friends. 😘😘
Love it! 5/5
Saves me so much time!! Order on the go!
This app is about as reliable as early 1980s sport car built in Britain. That means it only works 25% of the time
Still some issues 3/5
The app seems to not work somewhat frequently based on my experience in the short time I’ve been using it. I have requested repeatedly that they allow those of us that can’t have dairy to choose the amount of almond milk like they allow with their dairy add ins, but still no update to the app...this means that each store decides how much to add. Some will add one, others add 4, and that’s just gross. Not perfect, but it is nice to save time without the line, when it works.
Needs work 2/5
By Michii boo
Too many glitches
I USE IT EVERYDAY! 5/5
By Baby Recan
Extra bonus points on Wednesday’s and Perks
Fast and easy!! 5/5
Best way to pay!
This is the most UNRELIABLE app I’ve ever used! 2/5
This app is so hit-or-miss it’s ridiculous! Some mornings it works most mornings it doesn’t. It’s a real shame because it solves a problem and saves me a bunch of time in the morning when it’s working. Extremely frustrating trying to rely on the is finicky app...
Starkey Road store in Largo Fl 1/5
On-The-Go stops me dead in my tracks at this store for a month now.
Love it!! 4/5
I would of given this app 5 stars but because they don’t have the whole menu forces me to go inside and wait in line to place my order. You should also be able to add/customize your order. Happy holidays.
In love 5/5
The best app ever!
Super easy love the rewards 5/5
This app is the best! I am always in a rush in the morning to get my coffee get my kids off to school and get to work. With this app I no longer have to fumble for my card I don't have to fumble for cash. Super convenient and I wish more stores were like this.
Always crashing and double charging 1/5
By Gaga chopped
This app is always crashing. When I go to load my charge it doubles charges me on the regular.
I love this app! I have yet to have any problems with it. I think it's great that we can pay with our phone AND earn points! The only reason I did not give this app 5 stars is because I 1000% think they should make it so you can add a tip for the workers when you pay! I never carry cash on me and I always feel bad when I can't tip! Add a tip option!!
Store Reviews 5/5
You should design your app so that we can take the store survey right after using the app to pay, and easily get perks from it! No one has time to call!
Night time app orders 5/5
I dont like that it’s not ready when I arrive they wait to get my name then they make it defeats the app might as well stand in line
it’s 2017 and DD can’t figure out a basic app 1/5
technical difficulties every time i️ order this app is terrible
No customization 2/5
Would be good if I could choose the type of milk and additions when ordering through the app. Therefore I don’t
Fast and easy 5/5
As a person always on the move, the DD app makes it easy for me to keep my day moving quick and easy! Easy select process and they give option to save your favorite order to make it even easier and faster to order and go!!! 🙌🏽
Great app just wish we could write notes for on the go orders 4/5
I like light ice and can never order it since there is no note section. Other than that it’s a great app with coupons I can use often.
By Dr K-Rob
If large hot coffee is 1.49 then why am I charged 2.29???
Not user friendly 1/5
Your order online service is down too often during early morning commuting, which is when I need it to work! Also if you make a mistake, it's too hard to correct it..example if you hit order twice by mistake, the only way to delete one too many coffees is to go all the way out of the app and totally start over. Not a user friendly app.
No Everything Bagels? 3/5
Great idea... works perfectly, except for the fact that one of the most popular items isn’t on the ordering menu. Thus even if I wanted to order through the app, I would only be able to get my coffee and would have to still stand in line if I wanted an everything bagel/sandwich. I know selection is limited while app is in beta, but that should be a priority add in the next update. Would really increase peoples’ ability to use the app.
every single day i order from the same dunkins and the coffee is never transmitted on the On-The-Go machine. This is very annoying.
On the go! 3/5
Love it, but I hate that there is such a short list for muffins. The muffin I order is corn and I always have to order and pay separately.
Must be a better way.
By Re and Cheryl
It would be awesome if I could use my free coupon without having enough money to pay for it. Drives me crazy.
Great when everything works 3/5
Nice app for time savings and convenience, but took a long time to refresh. Did a cash reload and it took until the next day to allow me to order on the go. App said that I needed to add value to complete purchase.
Someone hacked my card 1/5
My card’s balance was reduced without being used.
Good App 4/5
By Oges Ziggy
Is anyone having trouble with a pop-up saying upgrade after you have updated the app previously
Location location 4/5
You have to always change the location or you might be ordering at the last place you got your on the go!!!!! Gotta come up with a better way to locate the nearest DD. Other than that app is perfect. Better than Starbucks app by light years though
On the go app 4/5
I wish it allowed you to write a message! Like add ice!
Flawed, starbucks app trumps this 1/5
I have been a Starbucks gold member since 2009. I love their app. I started using Dunkins app because my job is closer to Dunkin. Compared to Starbucks this is missing the mark. You cannot see full transaction history such as how much each purchase was or dates. You cannot add items to your favorites until after an order. You cannot apply free drinks to your order and see it is free until after the order is done, this ia problematic because you still need the item total amount on your card to place an order for a free item. This app is juvenile in comparison. Additionally Dunkins customer service is juvenile in comparison. You can email or chat with starbucks, you have to call for refunds through dunkin. Btw their hold time is usually at least thirty minutes.
Need more options 2/5
I want to be able to order a chocolate sprinkled donut. There should be an option for all the popular donuts that are carried. Not just a select few. The app also tells me a lot that the location I picked isn’t currently accepting orders over the app. Please make it to where I can either write in that I want a sprinkled donut or put that option on there.
Union st New Bedford 5/5
Best service of all DDs
Better is Real Good. 5/5
Best coffee at DD on 87th and Ridgeland.
Error P002 1/5
By Benny Nadar
For over two weeks I have been unable to place any order through this app. I have tried different locations and at different times during the day. Nothing helps. The exact error I get is: “Ordering temporarily unavailable at this location. Please try again later. (P002)”. I have uninstalled and reinstalled the app but that hasn’t helped either. So for now I have stopped getting coffee from Dunkin as I can’t bear the torture of waiting in line at the store.