Making life as awesome as Bacon 5/5
By fordham, k
Love the application
I love D&D 5/5
I love Dunkin Donuts at 7810 McGinnis Ferry Rd Suwanee GA 30024. I go almost daily and they have a very professional team! They are very pleasant & greet me daily like I’m family. I pull up to the drive thru and say “it’s me” and they know what I want and the Owner is very nice too! Love this location & the great coffee of course.
Two great employees 5/5
I just want to say that Manager Joe and Assistant Manager Lana runs a great location here in Fairmont, WV with great service and hospitality.
Love it 5/5
The app is easy to use & never any wait!!
By Sunshine D RN
Great app easy to manage only reason I didn’t rate 5 is Bc some promotions are not clear and balance is not always up to date when you first go to it
Saves time, not reliable 3/5
Saves time in line and nice to keep your payment on file. But don't even think of using it during a promo week... It always crashes so you can't take advantage of the deals.
It would be nice to do a more customized order. Also, use multiple cards on an order to go.
Little issue! 4/5
I would give 5 stars. However once you have added an item to the order I see no way to delete it. I had to reboot my phone because I messed up and was unable to simply delete one item from my order. If this were fixed it would be a 5+!!
By Boo Reaghan
this is the best app i have on my cellular device
Reloading $ Doesn't work on iPhone X 1/5
Love this app, and the ability to order on the go and reload money from my phone... But when I upgraded to the iPhone X, it no longer works to reload because the screen where you enter your CVV code isn't high enough to hit next to go through the process of loading. It defeats the whole purpose when you have to manually go into the store to slide your card just to reload.
So convenient! 5/5
Pre ordering AND being able to pick up in the drive thru is a life saver with two little kids.
Awesome app &svc 5/5
Order is always ready early, no wait, and friendly staff always thanks me for using the app
Download Now!! 5/5
Makes the mornings rush a little more easier
A little slow 3/5
Takes way to Long to show current balance after a purchase
For the most part it’s pretty good. There are times where it doesn’t work, most times doesn’t update info on the spot. Customer service don’t answer emails.
Love how easy it is to order and especially not having to wait in the long line at our DD. We have never had any trouble with the app or our order
No line No wait 5/5
Best thing since sliced bread, order is ready upon arrival (Most times)
Not intuitive 3/5
The set up of the app and how to go back to a different screen is not intuitive. I have also accidentally placed orders at the wrong location multiple times because it doesn’t pre-populate the nearest order location.
Works well when it is working 3/5
Sometimes the app stops working for an entire day or two so you not only can you not use order on the go, you can’t use your gift card that is on there. Also you are unable to order a frozen chai latte from the order on the go :( But overall the app does work well and I love not having to wait in line. The order on the go is great plus I get points with every purchase!
Doesn’t work redeeming free offers 3/5
I really like this app except for the fact it doesn’t let me redeem my free beverage offers. If I want to redeem those I have to order those at the store and not on the go. The on the go option is wonderful besides this problem.
Easy to use, but needs tweaking 3/5
Convenient app, easy to accumulate free drinks. but sometimes fails to register that an order has gone through, when it actually has. This leads to duplicate orders occasionally. Also free drink coupons are applied to the least expensive drink on the order, in contrast to competitors’ coupons. Add-ons like almond milk are charged separately if using a coupon, it seems wrong to be charged for what is part of a drink when getting an allegedly free drink :(
Shame on dd app 1/5
By ungy bird
It takes forever to update your balance, when they refund something that you bought by mistake you never get that refund back in your app, the app sometimes they forever to load. This is the worst app ever. Even the free drinks that i had iy disappeared without i use them or they expired. Feel free to contact me about it if you want
Top notch 5/5
The employees at the Sunset Rocky Mount NC DD are awesome!!!
Coffee review 5/5
By tim keeley
Really enjoy your coffee but find the
decaf a lot of times is not as hot as it
should be. Probably sitting in carafe
Still Difficult Adding Value 1/5
I still cannot believe after updating the ap that your add value section still requires repeatedly entering a password, crashing, and sheer frustration. Nothing screams "go to Starbucks" more than this ap. Improve the user experience, so you can retain your customer base.
Favorite app 5/5
It’s quick fast and very convenient when your in a rush.
Great.... if and whenever it works 2/5
There are more issues with this app than there aren’t! Balance doesn’t update, you can’t order coffee with one skim milk, it often says there’s no location within 50 miles when that isn’t true and lately it doesn’t allow to place a mobile order and when you think it will then it says your order has already been finalized when in fact it hasn’t!!!
Great App! 5/5
Super convenient for paying in store, drive thru, and through the app!
My Dunkin’ Donuts is the bomb !! Frank is my man has my order and my family memorised it’s always a joy to go there !
I’m there everyday
Being green 4/5
Love the coffee, hate the Styrofoam cup.
App Missing Key Features 1/5
The application Is very helpful and allows you to skip lines and auto-pay. It would easily be five stars if oddities did not exist such as:
Ability to add cream almond milk and milk in coffee, yet for americano it is just almond milk and milk (no cream).
So the challenge is, I can’t actually order the coffee I want and wind up waiting in line anyway to obtain cream.
Best to eat and drink 5/5
I like DD
Photo load 3/5
By Food lover 88
Want to be able to scan my Dunkin’ gift card with my phone instead of typing the numbers. Starbucks has beat you with that feature . Get with the tech. Improve the app.
By Chiquita 3
Convenient and efficient
Balances don’t always reflect correctly 1/5
Careful.. you might go in to buy something thinking you have money on your card, and then get told you have zero balance only after you order. You don’t get this bush league stuff with the Starbucks app.
J G 5/5
By JG 461
Great app. Order on the go really makes it that much quicker.
Munchkin Customization 2/5
Please add in the option to customize whether you want mixed or certain type
Dunkin' Donuts 5/5
My wife left me
Painful to use 2/5
By cali kingster
I like order apps but this one fails to deliver. I have three issues with the app. 1. Gaps in menu: per feedback I received from DD Cust service selection shown to be available at all stores nationwide. Then why can't I order chocolate frosted without sprinkles- which my kids prefer- or without whatever holiday version they are pushing? Why can't they have a simple database they query of options at each site so I can order a wheat bagel for myself? 2. You have to use their DD account to pay. Why the extra hassle? 3. Orders fail to go through half the time when I'm not already at store. I can retry over and over.. no dice. I live ten minutes away and want order ready when I arrive.
No bagel twists 2/5
The app is much improved from its original form. But one of our go-to items — cheddar bagel twists — isn’t listed, rendering the app only semi-useful; we still have to wait in line like all the “regular” people to get everything we want. Booo!!!
Apparently it has to do with the fact that the twists aren’t available internationally. SO WHAT??? It would take any competent developer about 15 minutes to present a different menu based on what country you’re in.
Give me my bagel twists, and I’ll give you five stars... and more money.
Need Options 4/5
While the app is great, I have found that it lacks option choices when it comes to some items. One item is particularly the munchkins. Would love to see it updated to be able to select just glazed or assorted.
So many problems 2/5
In theory this is an amazing app and so convenient, HOWEVER:
The auto reload doesn't work. I always have to manually do this myself.
The amount shown I have on my card is NEVER right. Even if I refresh the balance I often don't find out have enough until I try to order.
The menu doesn't have all the items available on it. And there is no space to add additional instructions. So if I want a corn muffin I have to order blueberry and then go through the pain of having them switch it when I get there. Why can't I just put instructions like on every other app?!
Many times your coupons do not apply even though I've ordered what they specify.
Not user friendly 2/5
Apparently I’m not the only person having the issues with the balances and setting location. For me though the fact that the whole menu isn’t included really makes me mad because I can’t order ahead. Add Garlic bagels to app.
Some items in the store is not listed 3/5
Not every item is on the list for ordering. For example, the corn muffin and French cruller doughnuts are not available for ordering on the app.
Save custom drink 3/5
I want to save a custom drink for on the go orders. Still can’t do it yet. Please work on this.
💜☕️ and DD Perks
Great App! 5/5
This app makes it so easy to order and just pick up. You can use a Dunkin’ Donuts gift card for payment and also make it your card of choice for the app. Just pick up and go! The payment is deducted from the gift card. No need to put a credit card on your app. There is one suggestion I’d like to make though. It would be nice if I could select light ice or regular ice when I order iced tea. That would be fantastic!
Great App 4/5
I love the convenience of the App! However, I wish there was a way that I could do “on the go” with my refill cup.
DD App 5/5
I’m in Tennessee, my Dunkin loving daughter is in New York. We both have the app, I reload and she uses it. So easy!!!
Reloading card 5/5
The app no longer excepts my debit card because it has a chip! It’s extremely annoying to have to pay separately on to my app and then pay for my order!