Love the app only one problem 5/5
Absolutely love ordering on the go. Only wish it would allow you to deduct your rewards in for payment. You always have to reload your card even if you have enough rewards to get a free beverage. And other than that it's a fantastic app.
Great Food and Customer Service! 5/5
By Chris Carman
Jada was a pleasure to have serve me and the new sweet Black Pepper Croissant was Awesome!
The best! 5/5
If you get coffee from Dunkin' you definitely need to get this app!
You will no longer need to wait for your order and you can customize your order without explaining it several times... and if all I told you wasn't good enough, this app will save you tons of money, it gives you free coffee and a lot more...
Auto reload broken 3/5
Would have given 5, was using it everyday. Almost 2 weeks now and won't auto reload. Have tried removing the card and adding it back, still nothing.
No flavor add on for cappuccinos 2/5
Would love this app if they had flavor add on for cappuccino ( I.e. Raspberry)and also if I could choose almond milk. Thanks
Almost great 4/5
Works very well. Would give five stars if you could include details such as "include ketchup". I constantly find myself waiting at the pick up station up for several minutes just to get an employee's attention (yes, they keep the ketchup behind the counter for whatever reason)
Five stars all around 5/5
Very convenient and fast
Wish there were more sandwich options
I like the app but would like to make one suggestion. For ex when you use a coupon for on the go, even if you're buying something that's $.99 you need to have the retail amount on your card. I wish you were able to purchase items at the sale price without having to reload your card.
Love the app,Can't order a tuna sandwich 2/5
Can't give more until this is fixed.
Order on the Go, is one of the best features I've seen! Simply license it to other companies you'll change the world, one order at a time !
For now, let's get tuna (bagels/ croissant/ etc) working properly!
Great app just a shame the discounted and promotional items do not come off the total until the very last receipt step of the order process.
Add a tipping system/annoying 1/5
By Sims awesome
I get that a lot of people enjoy skipping lines and getting many perks like free drinks etc. Though it's stressful for a worker when some dump person orders 3 box of joe and 15 dozen donuts in a time where there is a rush and comes in 3 minutes expecting that it's ready. And after all these perks for customers there is basically no benefit for the employees and a tip system should be added because people barely tip anymore. It's not enjoyable and it's basically the company's fault for being so faulty. Hope some other employee reads this comment and complaints to the management. And hope if people are reading this just be realistic and tip sometimes. Thank you
Excellent service 5/5
Srabon was excellent. Thank you
The other day my dunkin app stopped working. It wouldn't add my order to the cart. So I deleted the app and tried to reinstall it but now it won't download. ☹️ please help!
By Thom Horton
Worst app I have ever used. Never works. Says I have 00 dollars when in fact I had 50. Never works right.
Refresh doesn't work 3/5
The refresh button doesn't work, keeps telling me I have $10 on my card and when I go to use it, there is less
Great app, but functions will stop working 2/5
Love this app and the different capabilities like on the go ordering. However, lately the on the go ordering hasn't been working. This is especially frustrating as Dunkin will release offers that are only good if you order on the go.
The best 5/5
Great rewards. So glad I downloaded the app.
Love this app 5/5
This app is easy to use and I love pre ordering and just walking right in and picking up my food! I've used it about 20 times now and I've only had one problem with an order when they gave me. Different donut than the one I selected. When I commented on it, the manager came up and looked and had them bring me the right donut and said to just keep the other one and she apologized and it's been right every other time. Great app
The GREATEST 5/5
Love my app
Using this allows me to receive bonuses
Once in a while a free latte.
Need better on the go options for food 3/5
I would love to use on the go ordering, but for what I order, the options aren't available in the app, particularly the bagels. It only gives 3 choices and some other options (like bagel twists), I can't even find to order.
Great roll in my wheelchair 5/5
Always a good day with my iced coffee from Dunkin'. Just a roll away from my condo.
Love Dunkin but app is a joke 2/5
I love Dunkin' Donuts coffee but this app doesn't give what it promises. It forces you to add a minimum of $10 even when your few cents because the app doesn't apply the discount offered . Extremely disappointed, I'm a big user of coupons & stuff for savings but this app daily rips me off by advertising on price but charges another !
Thanks Dunkin' 4/5
By J Leeds
The app is so convenient and nice features. More customization would be nice
No ready for pick up !!! 4/5
This is very good the app, as it saves you time by avoiding queuing, the inconveniences that I have had when ordering to have been because they do not have the product so when you arrive it is that they tell you and you are wasting time and several times he I had to wait for my order is not ready, I think I should have a way where they let you know that they do not have the product so you have more options to ask and be ready to pick up. The other issue is that you should have a note option when sending the order or if the consumer has the option to write some commentary to your order.
Wouldn't Let Me Order 1/5
Well, the whole reason I downloaded and used the dumb thing was to use order on the go, and it wouldn't even let me enter in an order...
I don't like the fact that you can't use on the go ordering if you have less then your bill is or none even though I have a free drink coupon. It shouldn't have an impact on it if you are using a free drink. There's no money being taken out. I also don't like the fact that you can't order one set of munchkins on the app. I love the glazed but on the app it doesn't give you the option to choose specific ones.
Keeps losing my gift cards 1/5
I liked the app, however twice now this app has lost my money. The first time, the person on the phone said he would send me a gift card in the mail to replace it but t never came. Im not even going to bother this time. I won't have any more of my money lost. It's a shame because I liked the app and I used to go to Dunkin' a lot. Now I just don't go as a result of this issue.
check order 1/5
The on the go app does not let you thoroughly recheck the order you are placing.
Using app 1/5
By Com tu rad
Horrible ! The employees did not know how to use the DD APP.
Great App! 5/5
One of the easiest apps to use! Thank you !
Need more choices 3/5
By Teen Angie
I like to use the app, however the choices for ordering donuts ahead is very limited
By Itz Me Geri
Wasn't ready when I came to pick it up.
On the Go Ordering Fails Constantly 4/5
Mobile ordering fails constantly. Ended up charging me even though I got an error message. Still waiting to hear back from support. This APP is horrible. Has failed many times the past month. Super frustrating.
Updated: Support through email was taking forever so I called in. They took care of my issue and explained the enhancements they are making.
Glitchy alot of times 5/5
By Anthony E. Amante
1.99 medium perk never showed. But it works
Only plain bagels? 3/5
It's frustrating that you are unable to chose different bagel types. I have to order my coffee through the app and the my bagel or sandwich at the drive thru when I get there. Otherwise it's very convenient.
By the time I walk in I'm walking out
Frequent problems 1/5
Please fix problems with the app. Often times I receive an error. Please add balance history.
Apple pay broken 1/5
In June every attempt to add value to my card with Apple Pay has failed. Looks like your certificate expired! Can't outsource everything!
Choppy at best 1/5
Too many screens in the process of ordering on the go. Getting stuck when cell connection is not the fastest, for example just on 4G it does not process order at all. Very sensitive to quality of connection. And even if connection is good, still might not process the order due to inability to connect. Bad. Good intentions but lousy implementation
Don't store your credit card info in this app! 1/5
I've had this app for two years and lately there's a glitch where they keep adding other people's cards and account info to my account. I've deleted all the credit cards that aren't mine, but it's crazy to think they're mixing people's accounts like this. Don't store your credit card info here, you could end up paying for someone else's coffee!
Update: they've responded to this review by asking me to call their customer service number. I've already called and was told their "high priority team" would call me back within 24 hours. This never happened. Meanwhile, my DD card is still missing from my account, and I've got three random people's credit card info stored in the "my account" billing section of the app.
Easy to and quick resolution of issues 5/5
By President of the school
App is pretty straight forward on how to use. Had an issue with a card being compromised and they resolved quickly.
DD app 3/5
I love the app overall and the on the go ordering, but I wish you could add more than one swirl or flavor shot, because often this is a discount for on the go ordering, but I can't order my coffee this way, because of the lack of function.
DDperks doesn't always work 1/5
I use DD perks and the perks don't always apply at checkout on my phone so I get overcharged .
Less Ice 4/5
By Wil E G
I wish it would give an option for less ice, besides that I love it!!
By Captin Bryce
It's a great app when it works but seems like the system is down quite often. Also wish you could use this survey codes when you order on the go
Money missing 3/5
Takes money randomly plus if employees don't hit correct button the sale prices don't ring up
Today's visit went better than the last six! 2/5
By Thurs afternoon msg DD review
I'm trying with my last six visits to use my app for free beverages and points for auto reloading which actually did Not happen until the Offer had Expired!
Someone needs to call my house phone at (203) 336-8020 this evening between 7:00-8:30pm EST while I make time
;so we can go over Every Single Transaction Not gone through my app (s) for either: 1) free / earning right amount of extra points 2) gaining full Benifits of having enrolled in DD perks 3) and lastly Not having the Internet Connection at four locations that provide Your FULL Services of this Dunkin Donuts app!
Thank you in advance for your prompt attention to this matter and immediately responding with further details if unable to call as indicated above. If that's the case- forward this message to the right people who can handle my issues ASAP!
Shirley Pina cell (203)330-5879 for immediate reply....
Needs a lot of work 1/5
It's okay but still needs work there is no strawberry cream cheese, no bagel twist, etc
Order on the go 5/5
I love this service. It makes it very convenient to walk in, pick up and go!
Just let me pay with Apple Pay. 3/5
Why do I have to add funds to a virtual card and then pay with that card? Why can't I just pay for my coffee with Apple Pay like I do in stores. Come on let's fix that. I passed on Starbucks for the same reason don't let me pass you guys up also.