Complete crap! 1/5
Installed on iPhone as required by employer for remote email account access. Icon darkens and does NADA!
Works as expected. This application helps make 2FA easy to use and I appreciate the effort put in to make it work with my watch.
Awful and cumbersome 1/5
By Reverend Awesomepants
This app always needs to be refreshed or reauthorized. Which for me, meant that when I was arguing with my dentist's office, I was unable to access proof that I had the plan that I was claiming I have. This app it terrible, and while I am going to be reimbursed, I will be missing that money until the payment goes through. This app is terrible and my life is measurably worse for having to use it.
DO NOT WVEN CONSIDER THIS POISON 1/5
Downloaded their MacOS prompt 2FA, got a successful configuration and install message, restarted system to check if it works exactly as they suggest. Now have been locked out of my computer for 4 days, they respond to emails every 6-8hours with bull$h!t answers you find on the troubleshooting page, have absolutely no articles on removing or disabling their cancer stoftware, did everything their "support team" if you want to call it that instructed me to do, nothing still can't access my computer. Finally wiped my hard drive clean and restored from a time machine backup dated 2 days prior to downloading their cancer software, ummm still can't access my computer. 8 hours now and I'm still waiting for a respond new from Duos Finest!!! Honestly do yourself a favor and just let someone hack you. It's easier and less of a headache to deal with then these people!!!
Pretty Good 5/5
It's simple. It works. I was first using it for work but have set it up for my personal stuff. Better than Google Authenticator.
Delay on Apple Watch 1/5
Annoying. Quicker to fish my phone out of my purse.
Super archaic and annoying! 1/5
It took me literally 10 minutes to use this app in conjunction with BYU's website! I am very annoyed!
Works on fresh install, then decides it won't push anymore. Happened three times like this, fresh install works ok, then goes wierd.
Been using this daily at work for 5months now and it just works.
Terrible service 1/5
Waste of digital space
Doesn't work, poor support 1/5
By John Taxpayer
I used this for a couple websites that offered 2FA. It worked ok initially, but then I got locked out of my account for some unknown reason. Support took multiple days to respond each time and after a week and a half of not solving my problem, I gave up and got a different app. I'm using Authy now and have no problems.
Requiring 3D Touch is a bad idea 2/5
Before 3D Touch was released, you could access the approve/deny dialog via the lock screen with a quick swipe. It was easy and worked well. Now 3D Touch must be used instead, and swipe is no longer available, unless the phone owner disables 3D Touch systemwide. This makes no sense.
This change forces users to break existing habits, and the 3D Touch mechanism is very finicky. I usually have to press a couple of times before it works. The old swipe was effortless. I have no idea why anyone would feel the new 3D Touch approach is a better user experience than the old swipe technique.
This is dumb 1/5
I can't believe my school is using this now. Like really?
Great security 5/5
I am FORCED to get this by the university just so I can check the website. I hate this. This has got to be the worst idea anyone has come up with. Linking my account to my cellphone?? FORCING ME TO DOWNLOAD AN APP? Deleting this as soon as I get what I need, thank god i just graduated.
Why no TouchID for passcode?? Versioning? 2/5
Passcodes not protected by TouchID are effectively secured at the same level as getting a text message that can be read on lockscreen (VERY NOT SECURE). User guide shows touchID enabled only for duo push on duo mobile version 3.7? So is this a future update because the current version is 3.16...
Takes too long just to log in. Not happy I was forced to download this app to log in my accounts.
Dumb, just Dumb 1/5
By Real BaAaAaAaAad
Forced by employer to get this, and it will not even download, at work. It's blocked, haha. Brilliant school district.
Great App 5/5
By Garret Bobby Ferguson14
I normally don't write reviews but this is a efficient and simple application that gets the job done
App works great 5/5
App works great. Does what its supposed to, acts as second layer of security. Most people complaining here seem to whine about why they hate the company they work for.
Forced to by Pitt 1/5
Forced to download just to log in. So inconvenient. There are better ways for added security rather than this. What if I forget my phone? I won't be able to login at all!
Login now takes 5+ mins, before it was 10 seconds. AWFUL! FORCED DOWN MY THROAT! I DONT WANT THIS ON MY PHONE!!
Plus, this thing has "send usage to Verizon" which means it's accessing my phone. I'm pretty sure this is the thing that's been causing my phone to make random calls to random numbers as I'm not doing it and this app is the only other thing that has to send usage to Verizon!
Should not be required 1/5
By From Lucy Hale
Slow, tedious and corporates flimsy and lazy attempt at security. Get the memo, this is bad policy.
The 2-fa login requires thus app, which sends delayed notifications. I received some notification after 30 minutes which on opening it says expired.
Push notifications very unintuitive (edited) 4/5
Seems to have gotten better. Maybe an update fixed some things. Much more usable now.
Duo sends a push notification every 3 seconds for 2FA which expire by the time the next one comes 3 seconds later. You must handle expired notifications before you can accept the latest notification which makes the whole process take 20-30 seconds on a good day
A great idea.... 4/5
This is a great mobile phone/iPad application. We look forward to the improved facility logistics this will provide.
I hate this app 1/5
This is one of the stupidest ideas my work has come up with. I travel between multiple locations throughout the day for work and if I forget my cellphone (which I'm not even supposed to use at work) I am completely screwed. Why anyone would think to link 2 factor authentication to a cellphone is beyond me. My fiancé works in a secure lab and cannot bring anything in or out of the lab and wears the spacesuit like in outbreak movies... there are also computers in the lab that he uses for analysis. Now neither him nor his coworkers can access their work accounts or their drop boxes from the lab. This is most inconvenient useless thing ever.
Unreliable and impractical 1/5
I'm sure apps like DuoMobile are a good way to enable secure multifactor authentication, but it's just not practical. The app's push notifications or calls are spotty at best and don't happen at all if my phone's not connected to wifi...even if I have great cell service. This could normally be okay, but becomes a huge problem during the day because I work up to 18 hours/day in hospitals, which have notoriously poor wifi range and reception.
This means that I can't open my email. At work. When I'm receiving emails that require prompt attention. For work. See the problem?
Clunky, unnecessary and complete garbage.
By Dr. Monkey412
This application has made my life worse
Does the Job 4/5
Does the job for what I need.
Hate this so much..... 1/5
Totally unnecessary sign in. Wish we could choose to opt out of it!
Clunky. I'd rather get hacked. 1/5
Really annoying to use.
Extremely easy and secure 5/5
By DJ Seth
Duo is a necessity today
By Hozey Consaykose
Does not drain battery. Functional. 5/5
A lot of reviews were negative because those users felt their University/workplace forced them to use the app and that it was unnecessary. That was not fair for the app.
After using the app for about two-three months, I am writing to rate it five stars.
Sure I would have preferred be University to use texting or phone call for 2-factor authentication like everywhere else but Duo works. It doesn't not drain the battery of your phone. It was easy to set up.
Pain in the neck 1/5
Works fine to access the VPN network from home, but shuts me out of the network at work because of VPN. If I want to use my iPhone at work on the network, I have to delet the app. It's not worth the effort to use it.
No failsafes 2/5
As far as I know there's no way to anchor this to another account, in other words if your phone breaks you're screwed and need to call duo to get into any of your accounts. Also for some reason being able to approve a request from the banner has stopped working which makes the app even more clunky and burdensome than it already is.
I hate this app. It is a bunch of garbage that I am forced to use my personal device to log onto my work computer. I don't always have my phone with my and sometimes it dies. This is a bunch of crap
Works excellent! 5/5
I use this app for two factor authentication for my servers and it worked first try without any configuration issues. Do not listen to the negative reviews because they just don't want to use the app because it's forced upon them due to a work/school policy.
The worst 1/5
My employer uses Duo for "" security access of tax documents and it is absolutely positively beyond any doubt the worst as in THE worst security app ever ... avoid at all costs it will not give you login it will not push as it supposed to it will not let you access your account it is THE worst.
To whomever coded and wrote this app you should just be embarrassed. Truly absolutely THE worst. Total junk totally useless and absolutely zero customer support.
Throw dou app in the crap bin where it belongs.
Functions well, easy to use 5/5
This app is quick, easy to use and figure out, and good at providing multiple options for account security. Side note, I love the little push notification noise and I think it's quite cute. I think my university's implementation of the app is a bit unnecessary, but this isn't a problem with the app itself. Overall I find the app efficient and I have not experienced any problems.
Tedious & Frustrating 1/5
By Professor Binx
An unecessary extra step when trying to log into my student accounts. The push responds immediately when I try to log in, however, these are not accounts for which I need additional "security." Also, if I forget my phone while I'm logging in somewhere, then I can't get into my account?
Major major pain 1/5
I hate using this as a second authorization for my college account. It's out of the way and just plain stupid.
Much better than tokens 5/5
I use this app multiple times a day to access secure systems. Much better than hardware tokens
Reliable, easy to use, effective 5/5
It's both humorous and sad that most of the negative reviews are from disgruntled students upset that their university is forcing this on them. If you are interested in the app itself and not some student's rant, read on.
I've been using the free version of this app to add 2FA for multiple applications for years. It's always worked great and been extremely simple. My place of work is now using it as well, and it works equally well at a corporate level. It provides a simple, effective, out of band 2FA experience. I've used google Authenticator, Microsoft authenticator, last pass authenticator, and others. Those apps all have their place, but push notifications is a great mechanism for 2FA, and much easier than manually launching an app and entering/copy/pasting a code. It's more secure than SMS or a desktop app that you run from the same machine that might already be compromised. Others (like Gemalto/safenet) are now seeing the simplicity and effectiveness of cloud based 2FA and push notifications and trying to catch up.
As for concerns about a lack of security to launch the app (passcode, facial recognition, thumbprint, etc) - the app relies (appropriately I believe) on the mechanisms used to lock your phone. Protect access to your phone and you protect access to the app. It allows for a much more effective 2FA workflow.
I don't work for duo, I don't have a vested interest in their success. I just have a problem with people leaving negative reviews that have little to do with the effectiveness or capabilities of the app itself. It has a specific function, and it performs that function well.
Remember devices 1/5
There should be a way for us remember certain devices, or potentially have facial recognition in addition to a password.
App doesn't work and shoved down our throat 1/5
App didn't work after installing and was unnecessarily difficult to get working.
Excellent notifications and more security 5/5
By Editor Fangirl
This app is actually really great. So much University tech is poorly designed and a decade behind, so I was worried. But the push notifications are quick and the 3D touch integration is awesome (though I never use it because the approval from my AppleWatch is so easy). There's nothing to open and nothing to type; I just look down at my wrist/phone and tap a button.
Most of the poor reviews seem to be from people having problems with Cisco VPN (which I can't speak to) and undergrads who are angry their University is protecting their accounts.
WRITE ABOUT THE APP 1/5
By Billy Bob Barfarkle
I was looking at this app and was reading the reviews. I noticed that some of you that you loved the app also attacked the people that did not like the app...you sounded to me like you worked for the company otherwise why would it matter to you what other users felt about the app!