Charges your card, but never places your order 1/5
It seems that Eat 24 has had long standing API issues for several years, and apparently they’re unsolvable. I’ve had my card charged successfully, multiple times, but the system “glitched” when it went to submit my order. That leaves me with no money to spend (it’s been charged), and no food. Deleting this app. Your tech dept must really be horrible if they can’t figure out payment systems... it’s 2018. Find a successful e-Commerce company and figure out which API they’re using. Y’all are a joke.
Was great in beginning but now 1 ⭐️ because can’t give less! 1/5
By Mac Daddy MJ-Z
I was with this app since the beginning after great success with Domino’s app for pizza. I think it started with $3 off $10 then $2 off $10. now $2 off $15 weekends! Get the PICTURE. Also they recently started a ‘weekday’ coupon but when I tried to use it today (Friday) said expired. Maybe Eat24 thought Friday isn’t a weekday? 🤦🏻♂️ Anyway I just ordered my last because I’m tired of waiting for response from them a second 30 minutes and then sending me status AFTER I’m back home eating. 🙄 Ciao but no chow via Eat24 anymore. DoorDash and/or UberEats hey here I am! 🤨
I have ordered without issue a couple times, but when I really needed it- Eat24 failed me! I’m sick & lost my voice. Too weak to cook, no voice to call in an order, so this was exactly what I needed!
Placed order at 6:15. Status said “on time delivery for delivery between 7:40-7:55” I waited, waited, waited. Status was the same & no message that it was delayed. 8:15 rolls around, I send a message to Eat24- no response. 8:30, no food still, I text a friend to call the restaurant for me... THE RESTAURANT HAD NO RECORD OF MY ORDER!
So I’m sick, I’m tired, and I have no food coming. I had to settle for cereal for dinner. Thanks Eat24...
Would give 0 stars if I could. 1/5
Terrible customer service. Orders consistently late/lost/dropped/etc., customer service response is almost non-existent and they refuse to give refunds for botched orders. Postmates, DoorDash, UberEATS, all are clearly better. Gave them the benefit of the doubt too many times but they are an appallingly terrible company.
Terrible customer service 1/5
I used to order from Eat24 often, as it was fast and the communication was great. However, the last few times I’ve ordered over the past couple months have been awful. Tonight it took 40 minutes for someone from customer service to get back to me. I also was on hold for over 10 minutes when I tried to call. I tried calling the restaurant right off the bat when someone didn’t get back to me and Eat24 had listed the wrong number.
I finally got someone on chat after my order was over 45 minutes late. They waived the delivery charge. Their excuse was that they were very busy. I’m sorry but I waited for 40 minutes just to talk to someone. I won’t be using his service again. There are better delivery apps available.
Overcharging for no reason stay away from this people!!!
Restaurant never got my order 1/5
Just arrived to pick up my $ 80 order, staff stated they never received any notification. Now I’m sitting here waiting for them to make my food, thank goodness at 9:00 pm they aren’t that busy! Will NOT use this service again!!!!
Waste of time 1/5
They have no customer service and restaurants constantly delay the order or cancel an hour later. Their customer service chat takes 45-80 minutes to even respond. Is EAT24 going bankrupt?
I bought this app because I’m a lazy college student. Ordered like 5 times and had no problems except sometimes the food was late. THEN I ordered again from one of the places I had already ordered from, but NEVER GOT MY FOOD. Waited for over an hour and tried to reach a customer service agent multiple times through the app AND email with no response. Absolutely trash.
Unreliable Service, Waste of Time 1/5
Just call the restaurant yourself and cut out the middleman, you’ll be better off. Most of my orders were incorrect, missing items or hours late. Their customer is non-existent at best, rude and uncaring at worst. The last straw was ordering takeout through the app from a local restaurant only to arrive to pick up my food and discover they didn’t have some of the items. They showed me how the contacted me through the app but I never got it. And I still got charged because I paid through the app by credit card. Five days later they’re just getting back to me. I deleted the app and if I have to use a service I’ll use Uber Eats, Grubhub, Amazon or any of the myriad apps available to order food.
Does not work 1/5
Ordered through website, restaurant called an hour later said no one had picked it up, had to get food myself.
App did not track order, when trying to contact customer support I was put on hold for ten minutes before giving up
Don’t use 1/5
Just order directly through the restaurant. Don’t waste your time with this app. Order showed up 45 minutes after the scheduled delivery time and was cold.
No food, incompetent service, & 3-5 days until my refund 😡 1/5
Don't use this service. The driver never showed. Don't really know where he or she went with the food. No one called. The best they could tell us when we called is that you are out your dinner tonight and your money will be back to you in 3-5 business days.
This company is not going to last.
Horrible. Do not use. 1/5
I used this app twice and both times the food did not arrive for over two hours, and the food was of course cold. Each time the driver claimed they called and could not locate my address. When I asked for a refund they told me they were not authorized to do so.
So my only option each time was to accept cold food.
Terrible service 1/5
The service quality has significantly subsided. If there is something wrong with the delivery (delays, missing items etc) be sure you cannot get any response from them either on the phone, or through their chat system. Deleting it.
App is outdated 1/5
It will be nice if you guys can have an option to print a receipt from your app.
I work in a restaurant e24 is the only delivery system that doesn’t let you print a receipt all the other delivery systems let you use star printers.
Plus costumer support takes for ever to answer .
Awful! Took my money but I didn’t get my food. 1/5
Absolutely terrible! I entered my address and then entered my order and paid. And hour and a half later I got a call to let me know that the address that was entered was completely something different from what I actually answered. They said they weren’t delivering my food and they would have to talk to the restaurant about refunding my money. I told them it was their fault that the address was changed because I obviously did not put in a completely different street name for my address. They let me know that they will look into the refund and get back to me just after 5 PM. It is 24 hours later and I have still not heard anything from them. So I ended up not having dinner that night but still paying just shy of $40 for the hassle that I caused. Don’t waste your time or money.
Pathetic service 1/5
Too late to deliver// everything was contradictory.. restaurant said the pizza was picked up by 9:15pm.. but it got delivered at 9:59pm.. I asked the driver and he said that he picked up the order by 9:45..EAP24 had no idea about the status on this order and when contacted they didn’t even cared on to check status with the restaurant..when it arrived, the pizza was so cold and hard.. at least, Dave(from checkers pizza) was trying to help me out after 1 hr 45 mins from the time I ordered..
Not a goto option anymore..
Terrible app 1/5
By huge p3nis
Ordered food online and have no way of seeing when it will be ready to pick up. They made me download the app, but still won’t show any information regarding the order. Not using this service again.
Terrible service on every count 1/5
Don’t order on this app! First our delivery took 1:45min. Second our delivery person asked us to come grab the food 5 min walk away. Third, one item was missing from our order. And this whole time I have tried contacting support but all I get is “Message received! Support is slammed right now, a representative will be with you soon.” It doesn’t matter what day or what time of the day. Even at 8:00AM when no one request delivery. The support is a scam and inexistant.
This app has really gone way down hill. Used to be my go to but tonight was the final straw. I ordered my food and after about an hour I called the restaurant for an update. The restaurant said they weren’t doing any deliveries and turned off their system. Nobody from Eat24 let me know this and still allowed my order to process. I contacted Eat24 customer service and still haven’t heard back after 30 minutes. Terrible app that I will never use again!
THIS APP STOLE MY MONEY AND DIDNT SEND MY ORDER TO THE RESTAURANT 1/5
I'm never using this terrible app again. First, Eat24 “declined” my Apple Pay payment twice (I ended up paying through PayPal, from the same bank account) but charged me anyway. Yes, there are now - count ‘em - THREE separate charges on my bank statement for the same amount! Then, when I showed up at the restaurant, I found out Eat24 also failed to actually send the order to them. They were nice enough to cook the food right away, but I’m using DoorDash from now on.
Terrible customer service. No response from customer service through their app and waited 25 mins to reach someone by phone after I waited more than 2 hours for my order (and had received confirmation that it was on its way). Stay away.
FAKE 5 STAR REVIEWS. 1/5
Google their online APP - it boasts 17,000+ 4-5 star reviews.
That's SUCH a blatant lie -it's FRAUDULENT.
🤥NOT A DELIVERY SERVICE.
It's treated as though it's an UBER driver's crappy side job; you or your food is not a priority as they are just bottom feeders.
🤥THEY ARE SCAM ARTIST- OPPORTUNISTS.
Their sole motivation is to profit in the shadiest ways. They order your food, charge you approximately 50% of the total to "deliver"- with absolutely NO guarantee of ANY timeframe.
You won't be informed of the actual amount until AFTER you have given your credit card info...and with a 90% chance you'll have issues of some kind...be prepared to lose that amount..for good.
🤥NOT EMPLOYED BY ANY RESTAURANTS.
Which is a huge issue for many reasons- and why there's no cohesive communication between the two.
🤥GRUBHUB PARENT COMPANY.
EAT24 is owned by GRUBHUB. Shane on them!
They're ruining their own reputation by allowing such an atrocious business to continue and pull them down.
They should be out of business.
SHUT THEM DOWN.
in San Fran 🙆🏼
A complete waste! 1/5
I ordered food with a 45-60 minute delivery window. At about an hour and 5 minutes, I got a call from Eat24 letting me know that I was outside the restaurant’s delivery area. I was starving when I placed my order and moreso over an hour later. Couldn’t they have delivery areas programmed into the app?!? Or call me less than an hour later to let me know I should get my food elsewhere?!? Completely unacceptable! Now I’m starting from scratch, just an hour later and an hour hungrier.
Use GrubHub instead...
So easy! 5/5
I love using this app it's so easy and delivery has always been perfect and on time.
Don’t order with them! 1/5
I gave them a few chances but they blew it each time. Probably the worst food delivery app out there. And to ask for refunds for food orders that never come (very common) you’ll be on hold for 20 minutes.
App stinks; restaurant got order after an hour 1/5
Waiting and waiting for pizza. Restaurant only just got my order over an hour after I ordered. No customer service reply on the chat. And no phone to call. Grubhyb/seamless have their issues but at least they respond immediately and give you free credits when there is an issue.
Terrible. Would never recommend to anyone. 1/5
I ordered food from a restaurant 3 minutes away but through delivery because I had to watch my kids. Delivery time given was estimated around 60 minutes for Chinese food. That’s fine - maybe they’re unusually busy. The problem is that the only way to cancel is if you contact them directly through chat or phone. Called them and started a chat with them at the same time to see which would be quicker. After 15 minutes neither responded. Their chat said they are “slammed” right now. It’s a bit ridiculous to choose an option that says “change your order” but it takes that long... would never recommend to anyone until this poor procedure is changed.
App failed on iPad. Forced to start over on iPhone. 30 minutes wasted. 1/5
By Not taken 12
App failed on iPad. Forced to start over on iPhone. 30 minutes wasted. Customer service is inept.
Like and use app alot 5/5
By M Crimbus
i use app alot and it works. ill even use it for a pick up order so its ready and i dont have to talk to whatever place i order from at all. Also if you do have a problem, eat24 is really quick to help out.
Great APP, runs great no problems, will use a lot!!! 5/5
By Sammy EKL
No glitches connects to PayPal great.
Poor Service 1/5
Don’t waste your time. They don’t hold vendors that they partner with accountable. They also do not follow through with commitments such as refunds in 5 business days. Use Grubhub or Uber eats never had a problem with them.
Don't use this app 1/5
I finally got a hold of someone.. took forever the restaurant closed and now I'm getting a refund and can't order anything due to everywhere being closed.. uber eats door dash anything but this company.. yelp needs to change this work relationship they don't even have status updates
STAY AWAY 1/5
Trust me. Not worth the time.
Love eat 24. App is easy to use never had any issues. Great selection of restaurants. I used grub hub and door dash in the past but Eat24 has the best selection of restaurants in my area and is just all around better in my opinion. Awesome service. Great app. When I’m hungry and Don’t wanna go out to get food and want something better then your typical fast food joint Eat24 is the way to go.
Love it, but change the tip function 5/5
I love this app! It offers so many more free delivery options than many of the competing platforms. That being said, allow us to tip after we order! It started raining after I ordered and I wanted to give a bigger tip but I didn’t have any small bills on me. It would’ve been great to have been able to go back and change that amount.
Used to be good 1/5
Not anymore. Humans in support are replaced with dumb computers. App no longer remembers the delivery instructions, and looks like it doesn’t transmit them to the driver either. Link to Apple Store is broken. Sometimes it takes Apple Pay and then driver arrives and demands cache. No way to submit a bug report or a problem with the app. So here is a bad review. Enjoy.
Too much noise 1/5
When I toggle the button that says DELIVERY, I don’t have to expect to wade through a boat-load of PICK UP ONLY restaurants.
Can’t remove credit card 2/5
Once you put your credit card in the app there is no way to remove it beware!
Desperation from Yelp 1/5
If I filter on Delivery only, do not show me ANY Pick Up only options if there are no Delivery only options. Filters exists for a reason. So I don’t have to do the filtering manually with my brain for each row that comes up in the search.
Very disappointed 1/5
Ordered $168 of food for a Super Bowl Party 3 1/2 hours ago. Food never showed up, Eat24 never even called me to say anything, and restaurant said they never received my order despite Eat24 giving me a confirmation # of my order as well as them saying the restaurant had my order on the app (I have sever iPhone screen shots of this). Now 13 people plus myself without food. This has been very disappointing, also, still waiting for a reply to my Eat24 direct message. I use this app all the time, but I guess they don’t care about customer loyalty as long as they make a profit. Deleting app and switching to your competitors. Thanks.
Better than YELP! 5/5
After having had several issues with YELP deleting my address, charging me twice, or randomly generating bad phone numbers to protect my number. Overall my experience with Eat24 has been the opposite, in that it has been so much better at getting my orders to me on time and correct, as well as protecting my information.
If you eat out s lot in you local neighborhood than you need Eat24!
I was on the phone for almost two hours trying to get an order from a restaurant that takes orders till midnight, yet Eat24 says they close at 9:30. I have ordered through GrubHub (apparently parent company for Eat24) many times way past 9:30, so this is a blatant lie. It also shouldn’t take 2 hours to find out your order didn't even go through!
By Chala Buscu
Tried to order food from 3 different restaurants, all of which took money off my card and all of which were cancelled due to the restaurant being closed. Said I would get my refund in 3-5 business days. Never got my refund. This app is a SCAM. $60 out the window. Don't waste your money or time.
Very bad 1/5
By Li xiao
I put in the right address and number into yelp but it give the wrong ones to the restaurant so I have to wait over 1 and half hours for ONE PIZZA!!!
Pick-up no delivery 2/5
By Rocker enigma
While they have a variety of food for my area, it’s nothing but pick up. It’s kinda defeats the purpose of the app. It’s kinda funny. They have variety but no one to pick up. Where as Ubereats have cars but no variety.
Terrible service 1/5
By Xavier Crutcher
Today was the first and last time I will place an order through them. I ordered a meal that was $14 with taxes and fees included through this application. When you are ordering food typically you are or becoming famished, so I casually waited for my food to arrive. While I was waiting, I ended up taking a nap since a lot of time had passed. When I woke I realized I had waited about an hour and a half for my food, so I check the application and it said my food was being delivered. This is prior to the restaurant being closed. So I waited an extra 20-30 minutes and no knock or anything. Around that time I would have waited approximately 2 hours, so I message Eat24 and they took forever to respond to my message. They eventually messaged me back acting incompetent because they asked a question that I already answered. So they contacted the restaurant and the restaurant said they did not even see the order. By this time the restaurant is about to close. So I asked eat24, can you all still get me my food and a refund. They responded with, the restaurant is closed we will refunded you the money and give you a $5 credit. What is $5 really gonna do for this type of inconvenience, where I received no food and that would require me to order through this inefficient application again and wait for food again and I am already starving to the max at this point. Plus, I will still have to spend money for the most part when you all messed my order up. I wish I could rate lower than a one star because this is beyond unacceptable!
Zero accountability 1/5
Eat24 customer service is deplorable. They do nothing to help or retain customers. Restaurant Hours are incorrect. I've placed several orders when. The actual restaurant was closed for the night. Eat24 takes zero accountability for all incorrect info on the app with a wealth of incorrect info. Navigating the app is confusing. Offers nothing nor takes accountability at all