Great pollo and food 4/5
Great pollo and food just service is lacking at the drive through.
They don't have hot sauce there. When the close the window there is no way to ask anything else.
Delicious chicken 5/5
By pollo lovers
By far my favorite chicken place. Summer helped me and she is awesome, super friendly. Highly recommended
Easy Peazie 5/5
Very easy to use
I love the app and all the surprise offers I get every time I eat there!
By Oil diva
We love El Pollo Loco, it is healthy way to eat, always good service, always good food!! Thanks
Easy to use 4/5
You can scan your receipt or they can scan at the cash register but the employees don't want to and want you to scan it on the app. When you purchase food a day later you will receive a coupon but the coupon doesn't last long and I don't eat at Pollo loco a lot maybe twice a month. Overall I like the app no problems using it.
They should let you have a choice of what digital coupons you can use. I don't like to get everything on the menu☹️👎🏼
Good Food 5/5
By Ed in EC
They have good food, and reasonable prices. Their app is an easy way to earn points for free food.
EPL is like a tease 4/5
I love EPL except for the fact they can't keep stuff on their menus. I'm all for adding new stuff but when you add and take away and add then you go through the drive through craving a chicken and shrimp tostada to see it has vanished again is frustrating. At least be like a mcrib and say it's for a limited time if you don't plan on keeping it. And don't get me started with their French fries.
So Far So Good 4/5
Good app, have not had any issues. I get to skip the lines, specially during peek hours.
Great App reward program! 5/5
I eat el pollo loco often so this App is great for repeat customers. Don't bother reading the 1 star reviews, they are impatient or greedy monsters that are seldom satisfied! I enjoy the App incentives and sometimes free food, it works fine.
El pollo!!! 5/5
I love this place !! Awesome
El pollo loco is the greatest fast food restaurant to ever have graced the earth 5/5
Love El pollo loco and love this app. They'll give you sweet deals from time to time so if you go often it's pretty awesome. Highly recommend to el pollo loco fanatics or anyone who's a lover of delicious food
Love this App and the incentives! 5/5
Very easy to use! The rewards are better than most restaurants promotions! This was a smart move for El Pollo Loco as this is a great incentive for me and many other customers to come in more often!
Great Food! 5/5
Always enjoy my visits to El Pollo Loco - for many years!!!!
By Seth Daddy
Love the new app and the reward system.
App works great! 5/5
The app works very well in store when redeeming your rewards!
Print is too small, no Apple Pay 1/5
Print is extremely small for my old eyes, even with glasses. Also, I will not put my credit card information into an app. Prefer Apple Pay integration.
Healthy Fast Food & You Earn Points too! 5/5
Love this place great selection, not fried or processed always eat here when I am in the road. The staff is friendly and helpful.
Great App!!! 4/5
Great App, where have you been all my life?
Great Food and Good Service 5/5
I love El Pollo Loco and go there all the time!
Great app! Use code: JodyDi5539 5/5
By sexy babe *wink*
Use referral code: JodyDi5539 for discount for new app customers. It gave me $7 rewards coupon my very first time. I was able to get a whole meal and some snacks with some money added. Highly recommended!! I placed an order on the app and redeemed $7 off my entire order. You can also use it in store! Love it. Been using the app for 5 times so far! I place order in car out in the parking lot. Walk in and my order was already ready and I got to skip the line! :D
Muy Caliente! 🔥🔥🔥 5/5
By Robert Dodson
Super seamless. Points accrue almost daily! Looking 4wd to my next "Ultimate Pollo Bowl!" 🍴
Great App 5/5
By H2O polo fuqboi
Great if you love EPL and saving money
You need to add ALL the items so I can order them. I needed extra tortillas and I couldn't order them online. So when I picked up my order I still had to stand in line and wait
Pollo loco 5/5
By Jayrockz 123
Best app for fast food
App does what you need 4/5
Easy to scan receipt. Provides all wanted info. Only thing to make it better would be to be able to pay with Apple Pay and have that tied in to points accumulation.
It always gives 1 less point. 1/5
I don't understand why they have this rewards app. EVERY TIME I scan my rewards it gives me 1 credit less than I should be getting. Like today I made a total purchase of $12.05 and it gave me 11 points. You have to accrue 100 dollars with of purchase before you get something. Well how the heck if you never give me my full credit. Not happy.
Get it together cooperate! You're a waste of space on my phone.
Pretty good... 4/5
A little twitchy at first but it seems to be working just fine now. I can redeem rewards now and earn points so it's doing what it should.
Missing features 3/5
Enjoyed my $7 credit for downloading the app, thank you pollo loco. I think that you guys should add digital coupons to the app so that you can use them at the restaurant
Always great 5/5
EPL lover 5/5
I have been an El Pollo Loco fan for years and I literally eat it 3 to 4 times a week since there is a location by my work and one by my home lol so I was excited to download this app (enjoying my FREE 3 piece meal of flame grilled chicken while writing this review ❤️🍗)
The app runs smoothly and is easy to navigate! I agree that it would be nice to add the payment option with apple play so we can pay through the app but other than that, I am happy 😊
No paper coupon support 2/5
The app does not support the coupons that EPL puts out - the same ones that are promoting this app. It also does not support substitutions. Other than that it is Ok. Since it costs me money and doesn't provide the orders I want, I won't be using it.
Ms Rush 5/5
By Ms. Rush
I love it! This is someplace that I eat every day and it's just enjoyed. Thank you for the app and the savings!!
Barcode Scanner Don't Work 4/5
I use iPhone 6+ and only issue I have is barcode scanner feature does not work. I have to enter manually which works.
Pretty decent app 5/5
Very easy to use just point to the barcode with your smart phone and you get the points. A six-year-old can pull this off
Free food! 4/5
By Kenny Mosby
It worked all you gotta do is keep your receipt!
Fast barcode scan 5/5
The barcode scan is awesome and quick. Also if you redeem a coupon from the app you can avoid the scan process all together.
You have healthy choices 5/5
Food is great, employees are nice and do the work right!!
Kinda hard to place a order
I can't make it work right
Waste of my time 1/5
I downloaded the and the first time I used it the employees tried multiple times to enter the code but said it doesn't work and then expected me to pay full price.
Terrible app wait for v2 2/5
Try to order a 3 piece combo meal. It has a count down at the bottom. You fill it out and it gives 0 items to choose. Then when you hit order it gives me an error. Also please add chips separately.
Worse App Ever 1/5
They promote in the stores to get the app. When you finally get the app and try to use the coupons on the app, the stores don't know what to do. The coupon codes generated never work and the cashier always have to override or manually apply the discount. I would give this a zero stars if that was a option.
Waste of Time 1/5
By Art Carlson
None of my recent receipts were new enough to be accepted. WTH?!
Good app! 4/5
Thanks Pollo Loco for your app for 10% rewards. The process has a learning curve for customers and employees but it's worth it
Piece of Junk 1/5
Rude employees scanned my code then said it had already been redeemed. This app is a piece of s*it and not worth downloading, none of the staff know how to use it and it is worthless
Great App! 5/5
By Captain of the pirate ship!
Loved the concept!!
Has Bugs 1/5
Trying to order a 3 piece combo & it forces you to select every option (you have to select small drink, large drink and water all at the same time......same with tortillas/chips).
Free stuff 5/5
Great app. Decent rewards and they send you coupons for free stuff.
The app spams you 2/5
It's just a cluttered busy screen. Takes so many clicks to order a one item thing (even after the initial setup). Every time I use it, it bombards me with SIX notifications. And starts emailing you about points that are about to expire or random stuff like that (at the same time it re-notifies you on the app). Gonna use only when I have to due to me running late.