I was disappointed 1/5
By Riley Lenz
The cashier said my free taco was already redeemed even though I got the app at the store that night. Then she gave me sass when I was confused about why it wasn't working. In conclusion this app ain't worth it.
Value play 5/5
Great food!And what a value it is. I love the variety you get with some of their specials. Never leave hungry and never leave broke!
Only allows two upload of receipts per day, when receipt is more ham there days old, it won’t accept it. Needs to be unlimited and receipts good for at least a week!
Awesome prices 5/5
Great food for what u pay
Ontario EPL location is the best!! 5/5
By Lily Peabody
I love coming here. Staff is super nice!! The food tastes great!! Love it!!
Great customer service 5/5
Very accommodating! Very efficient!
Will not load in iPhone 7 plus, iOS 11.0.3 2/5
Will change rating when it works again
Need more training 1/5
Employees seem perplexed when using the app to order. Went in 5 minutes after my order was supposed to be ready and they had not even started it even though the app indicated it was delivered. Got order wrong, terrible experience. They were busy but they need to slow down and do things right.
Great App 4/5
The app is great, helps me get my food much faster during my lunch hour. Coupons are awesome and come over frequently. Only issue I had was trying to order the 3pc leg & thigh combo the other day and it was not set up correctly and I could not place my order.
Could be better... WAY better 3/5
By Tall Cracker
That being said, I’m not too picky about how the app works. It’s overly complicated, in my opinion, but, whatever.
The thing that REALLY drops my star rating is there are WAY too many notifications. I make one $5 purchase and then I get an email, and a notification of the purchase, then another email, then a notification that the points have been updated, then another email showing my points, then another notification on the app. It’s ridiculous. Stop with the notifications.
Love El pollo Loco 5/5
By pollo loco fanatic.
This app is amazing. I would recommend getting this app. Pollo loco rocks.
false advertising 1/5
tried to redeem the free $7 entree on 10/9/17 but it only gave me a free $1.99 taco instead of my $6.50 pollo bowl 👿. the lady working the cashier couldnt do anything to fix it
By Baby #2 in 2011
I have had the app for a little while and it was great! Then it said I needed to update my app and so I did and now it won’t let me sign in it keeps saying my email is not signed up but if I go to the website and sign in with the same email it works. But it won’t give me any of my rewards to use like my birthday reward. I emailed through the website to get it fixed but no response and it still doesn’t work very disappointed and frustrated!!!
Best Grilled Chicken 5/5
By Ms Grillen
Healthy Good Licken chicken and side orders as well❤️
Great app! 5/5
By Eduardo Salvador
The pollo loco app is great and easy to use.With good rewards as well as a smooth app.
Love the rewards program! 5/5
Eat here at least once a week so I definitely benefit from the rewards!
Great app. Please add gift card functionality. 5/5
This is a great app. Please add the ability to place orders using gift cards as well as that would make it excellent. Overall this is great though. Not buggy and lets you see the entire menu and customize etc.
App is good. Food is excellent! Occasionally, an email promotion is unclear on the details/mechanics of the promo.
Food is good but the app is awful. 2/5
By Hank Yablonski
The barcode scanner never works and I always have to enter the code manually. The app would be awesome if they'd just fix the scanner.
Tasty food 4/5
I love eating here. My only gripe is they put a dime dab of salad dressing on the salad and when you ask for more they charge you. Chino Hills location . A extra squirt of dressing is all u get.
The rewards program 2/5
It's good that there is a rewards program, but there is not much reward. I save more money just getting fliers in the mail. Just gaining points is not incentive to frequent a restaurant. The most successful establishments with long lines in their drive thru constantly have specials for individual items on their menu.
Luv EPL 5/5
Luv EPL! Worth using the app! Great deals!
Love EPL! 5/5
I love this place! And it's cool that you can use the app to earn points for food. Only thing I'd change is to add an option when setting up your account to scan in your driver's license so you can get the senior discount when you order through the app.
Great pollo and food 4/5
Great pollo and food just service is lacking at the drive through.
They don't have hot sauce there. When the close the window there is no way to ask anything else.
Delicious chicken 5/5
By pollo lovers
By far my favorite chicken place. Summer helped me and she is awesome, super friendly. Highly recommended
Easy Peazie 5/5
Very easy to use
I love the app and all the surprise offers I get every time I eat there!
By Oil diva
We love El Pollo Loco, it is healthy way to eat, always good service, always good food!! Thanks
Easy to use 4/5
You can scan your receipt or they can scan at the cash register but the employees don't want to and want you to scan it on the app. When you purchase food a day later you will receive a coupon but the coupon doesn't last long and I don't eat at Pollo loco a lot maybe twice a month. Overall I like the app no problems using it.
They should let you have a choice of what digital coupons you can use. I don't like to get everything on the menu☹️👎🏼
Good Food 5/5
By Ed in EC
They have good food, and reasonable prices. Their app is an easy way to earn points for free food.
EPL is like a tease 4/5
I love EPL except for the fact they can't keep stuff on their menus. I'm all for adding new stuff but when you add and take away and add then you go through the drive through craving a chicken and shrimp tostada to see it has vanished again is frustrating. At least be like a mcrib and say it's for a limited time if you don't plan on keeping it. And don't get me started with their French fries.
So Far So Good 4/5
Good app, have not had any issues. I get to skip the lines, specially during peek hours.
Great App reward program! 5/5
I eat el pollo loco often so this App is great for repeat customers. Don't bother reading the 1 star reviews, they are impatient or greedy monsters that are seldom satisfied! I enjoy the App incentives and sometimes free food, it works fine.
El pollo!!! 5/5
I love this place !! Awesome
El pollo loco is the greatest fast food restaurant to ever have graced the earth 5/5
Love El pollo loco and love this app. They'll give you sweet deals from time to time so if you go often it's pretty awesome. Highly recommend to el pollo loco fanatics or anyone who's a lover of delicious food
Love this App and the incentives! 5/5
Very easy to use! The rewards are better than most restaurants promotions! This was a smart move for El Pollo Loco as this is a great incentive for me and many other customers to come in more often!
Great Food! 5/5
Always enjoy my visits to El Pollo Loco - for many years!!!!
By Seth Daddy
Love the new app and the reward system.
App works great! 5/5
The app works very well in store when redeeming your rewards!
Print is too small, no Apple Pay 1/5
Print is extremely small for my old eyes, even with glasses. Also, I will not put my credit card information into an app. Prefer Apple Pay integration.
Healthy Fast Food & You Earn Points too! 5/5
Love this place great selection, not fried or processed always eat here when I am in the road. The staff is friendly and helpful.
Great App!!! 4/5
Great App, where have you been all my life?
Great Food and Good Service 5/5
I love El Pollo Loco and go there all the time!
Great app! Use code: JodyDi5539 5/5
By sexy babe *wink*
Use referral code: JodyDi5539 for discount for new app customers. It gave me $7 rewards coupon my very first time. I was able to get a whole meal and some snacks with some money added. Highly recommended!! I placed an order on the app and redeemed $7 off my entire order. You can also use it in store! Love it. Been using the app for 5 times so far! I place order in car out in the parking lot. Walk in and my order was already ready and I got to skip the line! :D
Muy Caliente! 🔥🔥🔥 5/5
By Robert Dodson
Super seamless. Points accrue almost daily! Looking 4wd to my next "Ultimate Pollo Bowl!" 🍴
Great App 5/5
By H2O polo fuqboi
Great if you love EPL and saving money
You need to add ALL the items so I can order them. I needed extra tortillas and I couldn't order them online. So when I picked up my order I still had to stand in line and wait
Pollo loco 5/5
By Jayrockz 123
Best app for fast food