Great app easy to earn rewards 5/5
By Island Kidd
I love it and easy to use if you have a chance use my code to earn 25 points off the bat Presc5019. Thanks.
App Support 5/5
By Charles T L
Tried to get el Pollo Loco app support. When the screen came up it gave an error message of 404 PAGE NOT FOUND. I wanted to know after setting up an order for 16 piece Family Meal successfully I wanted to add an additional large cup of rice to the order. I couldn’t find a way to add to my order. Right now I’m in a HOLD STATUS. To: App Support - please communicate with me at the email address I just signed up for tonight. If I can’t do a simple item like this I’ll probably go somewhere else for my food. Please RSVP ASAP. I’m hungry now.
Impossible to log in 1/5
My online account isn't accepted on the mobile app. Doublechecked works online...yet not on app. And app won't let me use the same phone number again when creating a new account.
Terrible app wait for v2 1/5
Please Will you let me delete or edit in my favorites lists. Your app support link goes to unknown page. Fix please
LOVE that I can set a time for pick up!! 4/5
I’ve been looking for restaurant apps that have this feature and so happy El Pollo Loco has it! Love the fact I can set what time I wanna pick up my lunch before I go to work and just head there on my lunch and it’s waiting for me!! Saves a lot of my precious break time minutes. You’ll be seeing me a lot more El Pollo Loco.
Wish we could use coupons on the app but I get why that’s a problem for them. If they can some how resolve this it would definitely be 5 stars for me.
Employees don’t know how to use it 1/5
App is not fully functional and employees in restaurant do not know to use nor navigate the all. The register at the local store did not support rewards yet but they have a sign outside.
Store 3497 needs to be cleaned 2/5
Store 3497 at 1941 Harbor Blvd., Costa Mesa, Ca 92627 has poorly cleaned restrooms. Odor and dirty grout where tile meets the floor. Makes me concerned about how sanitary the kitchen is.
I eat at other EPL’s several times per week.
Never got delivery 1/5
I ordered using the app and never got my order delivered, I ended up calling the pollo loco restaurant that I ordered from and spoke to the manager only for him to tell me that they do not deliver. I told him that I had already paid for my food on the app and he said that I could either go pick it up or make UberEats go pick it up for me. What I don’t understand is why do they have a sign outside their restaurant saying that they now deliver and that you can use the app only for the manager to tell me they don’t. I didn’t get a refund or anything and I’m very disappointed.
It works okay 4/5
Scans my receipts, gets my points, gives me offers...
U don't have to be Loco to use this app! 5/5
By Laylow Tothedizzle
Easy to use and app reminds you of points and redeeming dates.
Please use invite code
No Rewards and Offers 1/5
Nothing shows up under the Rewards and Offer tab even though there were a few notifications on offers and soon-to-be-expiring offers.
App Support gets directed to 404...
By Unhappy iPhone listener
It said my total was 0. Then it sent me an email they charged $9.67. The store could not refund me and charge me correctly with coupon. They said I had to contact customer service. This needs to be rectified.
Employees oblivious to online orders 1/5
By Austin Perrin
Placed an order before I left my house, 10 minutes later I walk into the store and say “Online order for Austin?” They start walking around like chickens with their heads cut off, whispering to each other trying to figure out what to do the manager walks up and asks what my order was, show him i’ve already payed online and they begin to prepare it, will not be using this app again
I was disappointed 1/5
By Riley Lenz
The cashier said my free taco was already redeemed even though I got the app at the store that night. Then she gave me sass when I was confused about why it wasn't working. In conclusion this app ain't worth it.
Value play 5/5
Great food!And what a value it is. I love the variety you get with some of their specials. Never leave hungry and never leave broke!
Only allows two upload of receipts per day, when receipt is more ham there days old, it won’t accept it. Needs to be unlimited and receipts good for at least a week!
Awesome prices 5/5
Great food for what u pay
Ontario EPL location is the best!! 5/5
By Lily Peabody
I love coming here. Staff is super nice!! The food tastes great!! Love it!!
Great customer service 5/5
Very accommodating! Very efficient!
Will not load in iPhone 7 plus, iOS 11.0.3 2/5
Will change rating when it works again
Need more training 1/5
Employees seem perplexed when using the app to order. Went in 5 minutes after my order was supposed to be ready and they had not even started it even though the app indicated it was delivered. Got order wrong, terrible experience. They were busy but they need to slow down and do things right.
Great App 4/5
The app is great, helps me get my food much faster during my lunch hour. Coupons are awesome and come over frequently. Only issue I had was trying to order the 3pc leg & thigh combo the other day and it was not set up correctly and I could not place my order.
Could be better... WAY better 3/5
By Tall Cracker
That being said, I’m not too picky about how the app works. It’s overly complicated, in my opinion, but, whatever.
The thing that REALLY drops my star rating is there are WAY too many notifications. I make one $5 purchase and then I get an email, and a notification of the purchase, then another email, then a notification that the points have been updated, then another email showing my points, then another notification on the app. It’s ridiculous. Stop with the notifications.
Love El pollo Loco 5/5
By pollo loco fanatic.
This app is amazing. I would recommend getting this app. Pollo loco rocks.
false advertising 1/5
tried to redeem the free $7 entree on 10/9/17 but it only gave me a free $1.99 taco instead of my $6.50 pollo bowl 👿. the lady working the cashier couldnt do anything to fix it
By Baby #2 in 2011
I have had the app for a little while and it was great! Then it said I needed to update my app and so I did and now it won’t let me sign in it keeps saying my email is not signed up but if I go to the website and sign in with the same email it works. But it won’t give me any of my rewards to use like my birthday reward. I emailed through the website to get it fixed but no response and it still doesn’t work very disappointed and frustrated!!!
Best Grilled Chicken 5/5
By Ms Grillen
Healthy Good Licken chicken and side orders as well❤️
Great app! 5/5
By Eduardo Salvador
The pollo loco app is great and easy to use.With good rewards as well as a smooth app.
Love the rewards program! 5/5
Eat here at least once a week so I definitely benefit from the rewards!
Great app. Please add gift card functionality. 5/5
This is a great app. Please add the ability to place orders using gift cards as well as that would make it excellent. Overall this is great though. Not buggy and lets you see the entire menu and customize etc.
App is good. Food is excellent! Occasionally, an email promotion is unclear on the details/mechanics of the promo.
Food is good but the app is awful. 2/5
By Hank Yablonski
The barcode scanner never works and I always have to enter the code manually. The app would be awesome if they'd just fix the scanner.
Tasty food 4/5
I love eating here. My only gripe is they put a dime dab of salad dressing on the salad and when you ask for more they charge you. Chino Hills location . A extra squirt of dressing is all u get.
The rewards program 2/5
It's good that there is a rewards program, but there is not much reward. I save more money just getting fliers in the mail. Just gaining points is not incentive to frequent a restaurant. The most successful establishments with long lines in their drive thru constantly have specials for individual items on their menu.
Luv EPL 5/5
Luv EPL! Worth using the app! Great deals!
Love EPL! 5/5
I love this place! And it's cool that you can use the app to earn points for food. Only thing I'd change is to add an option when setting up your account to scan in your driver's license so you can get the senior discount when you order through the app.
Great pollo and food 4/5
Great pollo and food just service is lacking at the drive through.
They don't have hot sauce there. When the close the window there is no way to ask anything else.
Delicious chicken 5/5
By pollo lovers
By far my favorite chicken place. Summer helped me and she is awesome, super friendly. Highly recommended
Easy Peazie 5/5
Very easy to use
I love the app and all the surprise offers I get every time I eat there!
By Oil diva
We love El Pollo Loco, it is healthy way to eat, always good service, always good food!! Thanks
Easy to use 4/5
You can scan your receipt or they can scan at the cash register but the employees don't want to and want you to scan it on the app. When you purchase food a day later you will receive a coupon but the coupon doesn't last long and I don't eat at Pollo loco a lot maybe twice a month. Overall I like the app no problems using it.
They should let you have a choice of what digital coupons you can use. I don't like to get everything on the menu☹️👎🏼
Good Food 5/5
By Ed in EC
They have good food, and reasonable prices. Their app is an easy way to earn points for free food.
EPL is like a tease 4/5
I love EPL except for the fact they can't keep stuff on their menus. I'm all for adding new stuff but when you add and take away and add then you go through the drive through craving a chicken and shrimp tostada to see it has vanished again is frustrating. At least be like a mcrib and say it's for a limited time if you don't plan on keeping it. And don't get me started with their French fries.
So Far So Good 4/5
Good app, have not had any issues. I get to skip the lines, specially during peek hours.
Great App reward program! 5/5
I eat el pollo loco often so this App is great for repeat customers. Don't bother reading the 1 star reviews, they are impatient or greedy monsters that are seldom satisfied! I enjoy the App incentives and sometimes free food, it works fine.
El pollo!!! 5/5
I love this place !! Awesome