Rates are wrong 1/5
Prices are not updated. Excited to book a great room at $165 and then as I’m about to pay the rate is different.
Book a flight 1/5
I was trying to book a flight & they charged me 3 times for it & I called & they weren’t so helpful & I still haven’t received my money back!!
Charged my Visa after their app crashes 1/5
Do not ever, and I mean ever use this app or Expedia. Their app crashed while purchasing tickets and I was charged almost $850 dollars to fly out for an emergency. Their response after being on hold for nearly 3 hours was to wait until 5 am PST for a manger. How does a person get charged for tickets without the transaction being processed and I have neither the money or he tickets. DO NOT EVER USE THIS SERVICE OR THIS APP FOR ANY REASON AS IR CHARGES YOU BEFORE YOU CONFIRM AND IF THEIR APP FAILS YOU WILL STILL BE CHARGED!! I will never use this service again. This isn’t the first time, I should’ve learned my lesson!! I will now delete the app!! I only rated 1 star because it wouldn’t let me post as 0 star!!
Multi flight Option 3/5
Do not like the fact that you don’t have the option to do multi city flights at one time like on a desktop! Defeats the purpose of using the app
Great so 5/5
Good app 4/5
I travel to LA often, for short visits. Expedia always has a good supply of rooms. The hotel descriptions, and map locations are helpful. Higher points would be earned if they worked in speed of customer service calls, and ensured points. Otherwise, it's a great, easy to use app.
Could be better 2/5
Not a lot going on with this app and sometimes they have different prices for different times and my app isn’t always giving me the best answers
Lack of communication 1/5
Booked a family trip with three rooms on Expedia- we paid over $20 extra a night for lake view and breakfast. I am not sure how legitimate Expedia is. We checked-in around 9pm. Nothing left but one ok room, one handicap and no lake view. They said they were all booked out. I wonder why they can’t reserve our rooms knowing we booked and paid extra for specific locations. They tried to fight it saying that Expedia never provides proper channels of communication and that it’s not their fault. Fine. At least give us a discount right? I also had a horrible night only to realize my restless sleep was due to 30 high school kids banging and screaming until 5am. I’m assuming the kids got my lake view but yet we paid over $60 per each room for an upgrade.
So I’m pretty tired, grouchy and frustrated. Also, cleaning was inconsistent. One day they clean and two others they didn’t.... not sure why.
Expedia and Marriott, please communicate better on your deals and description. And for your consumer willing to pay more, please put them on a separate list. Nothing is more frustrating than knowing that I got ripped off and that I was surrounded by high school kids that got better rooms than me.
The most convenient site to purchase tickets. 5/5
By Y. Pony
Customer service when needed was great. The best thing of all that tickets can be cancelled within 24 hours.
Great app 5/5
This is a great app. Easy to use, convenient and has everything the website does in my phone.
Excellent App! Easy to use! 5/5
I am a Tour Operator/Manager and my company partners with Expedia on many things!
This is a great company and this is a great App! Very user-friendly and well designed! I would recommend Expedia and the Expedia to all my colleagues and friends that need to book travel!
Thank you! Great Job!
An excellent application. 5/5
This app is awesome!!!
I have had only good experiences with app so far!
Best Booking Company ! 5/5
I really enjoy booking through this company. Excellent service and a speedy reply every time no matter what. I really enjoyed it and I can’t complain at all. I will keep this forever !
Super user friendly! 5/5
Love it! Easy to use and love the double Expedia+ points!
ATTN: BOYCOTT EXPEDIA!!! 1/5
By Esther Nova
ATTN: BOYCOTT EXPEDIA!!!
They promised to refund my money after traveling round trip to Detroit from Albuquerque for the past fall colors of northern Michigan even after the American Airlines Check-in Manager, Miss T, calls Expedia on my behalf & we all heard the recording that I would be receiving a refund within a few days. I’m sorry to say that was back on October 11, 2017. I still have no refund and the original flight I had booked back on Aug 5, 2017 has just disappeared and I am not allowed to view part of my own account. Next time, I’ll be booking straight through American Airlines because they are really nice people who are there to help in person not out on an unknown location screwing up my schedule and my bank account!!! Shame on you Expedia!!! Hope you have a Merry Christmas enjoying the money you are keeping in your pocket instead of returning to my account. SHARE THIS INFO WITH YOUR FAMILY PLEASE!!! DO NOT GET ROBBED BY THEIR COVER UP FOR A LOUSY CUSTOMER SERVICE SYSTEM!!! Times are hard enough these days.....
Expedia Works! 5/5
By Needa Vacation
Every trip I plan on Expedia goes exactly (to plan). No surprises, no problems.
Strange format 3/5
The app used to be better. Now it employs strange narrow-banner photos of the properties that make some of the hotels look truly bad. Want a photo of the room? Good luck. They’re in the hotel photo list... unlabeled. And the amenities are often incorrect. Booking is still easy. And the filters for searching are still amazingly limited. Show me just the properties with an airport shuttle? Can’t do it.
Love Expedia. 5/5
Always spot on pricing and convenience.
Needs improvement 1/5
Won’t let you use Coupons on packages (although it will work for hotel). Won’t let you get a hotel for only a segment of your trip.
Easy to book a room 5/5
By MCCC Prof
I had used my laptop a few days ago to explore a few possibilities for hotels within a 75 mile radius. My laptop is having some internet connectivity issues so I decided to book a hotel through this app.
I signed in; it remembered the locations I had explored. I readily changed the date by one day by dragging on the calendar. I then looked at the possibilities for the city I planned on overnighting on my 800 mile road trip. Picked a room and completed the reservation.
The app then prompted me with a couple of choices including adding to my calendar, sending an email with reservation details, adding to my Apple wallet.
Rare Reviewer 5/5
Don’t be hesitant based on any potential negative reviews, download and give it a try for your next getaway! It’s free, so there’s nothing to lose, and I just got double points (as do all bookings through the app) for a weekend stay for business. Found a great hotel I have stayed in before for an ever better rate! **not a paid spokesman in any way whatsoever.
I use this app when traveling and it works well. The set up is easy to use. Only issue is it needs more filter selections to make search preferences easier.
Booking a hotel 5/5
Easy to use. Great service.
Dirty carpet and no cable 3/5
Husband and I couldn’t walk around barefoot because the carpet was leaving our bottom of our feet black. And we were there for two days and one whole day we didn’t have cable
Full of bugs 3/5
Frequently omits available hotels, frequent payment problems, not the cheapest prices, and very difficult to use the measly points they give you. Definitely not impressed.
Muchas gracias x todo 5/5
Expedia Rocks 5/5
Has never let me down!
Very good 5/5
By yin fifi
The best travel booking site 5/5
It’s the best!
This app saves me so much money and time! 5/5
This app saves me so much money and time! I especially love the bundle deals!
Family traveler 5/5
We travel often and with a family of five that isn’t always the easiest. This app lets you book everything in one place. My favorite part is it shows all your bookings in one place. So i can check off: hotel, flights, and car. Done done and done. Highly recommend. Plus no anxiety attack’s because all the information is in a central location 😍😍😍
This "update" is just an advertisement 1/5
Under the "what's new" section that tells you what is being updated, there is only an advertisement telling people that there's still time to book holiday fights. This should be against Apple terms of service. This is not an update. Just a waste of data and an attempt to gain more business. Not good with me and I've used Expedia exclusively for years.
By Stevey bee
This app is garbage! They don’t refund you ever. Expedia is not a customer service based company I would say stay away from this app and company. Hopper or Skyscanner are much better apps to use and are 1000% more customer service based.
Payment process is WAY TOO SLOW 3/5
By Tom DN
I had to do it for like 5 times - extremely slow at the stage where CC is booked and confirmed...
Pls improve as it waste so much of my valuable times.
Way too SLOW
None of the prices quoted EVER matched actual 1/5
Great app, easy to use, plenty of options and suggestions, blah, blah, blah
The only problem is I ended up paying 30-50% more than quoted price EVERY time I booked wth Expedia.
Be it resort fees, amenity fees, living and breathing fees, whatever. It's a scam. Call the hotels and find out exactly what it will cost because Expedia will never tell you.
The Worst Experience 1/5
Thank goodness Harrah’s has good customer service or this mini vacation would have been extremely disappointing. Not only did we pay more for our room through Expedia than if we had booked directly through the hotel, but the rooms we booked and paid ahead for (King Room, West Tower) were not available. Our traveling companions had the same experience as we all booked on Expedia. We will never use the service again for a hotel in Reno, NV.
LOVE THIS APP- only ONE thing missing 4/5
By Dr. University
I LOVE THIS APP. I use it to plan every vacation because it lists amazing resorts and locations AND it’s super organized. I definitely have recommended this app to friends and family and I will continue to do so.
The ONLY thing that would make it better is if there was a list we could save planned trips to. For example, if I want to go to Fiji and I plan a trip there and get all the information but can’t financially afford to book it that day, I would LOVE to be able to save that trip to a page on my account. That way, when the trip is more affordable, I can book it later if the flights and rooms are still available.
Missing usable features 3/5
Have to keep going back and forth to desktop web page to compare prices :(
Good prices & customer service 5/5
Something I definitely love about Expidia is the costumer service. You have a problem with your rental or hotel they step in and try to do everything they can so you have an enjoyable trip. Been using them for 5 years and I don’t have anything complain.
Jorge Morales 5/5
Expedia is the best application. Customer service is really awesome
Absolutely love Expedia! So easy and convenient! Great deals!
I have been using Expedia for so many years , in my opinion it’s the safety place to buy your dreaming Vacation or just a business flying ticket
Valuable backend capability hindered by a bad ux 2/5
By P leader
The ux is poorly executed
Terrible - wish I could give it a negative rating 1/5
By K Lui
I have been an Expedia.com for a long time. I travel pretty often and have Gold+ status.
Every time I get emails or speak with a customer service rep, all I ever hear is “have you tried our app? You get dbl the points etc....”
I finally said why not give it a try. So far it’s been a terrible experience.
1- looking for flights, the app doesn’t give you ready access to info. Hard to see details regarding flight. The web site is much more mature and better user experience. Ended up going to the web to find the flights I want and then scroll through the app to book
2- trying to book a hotel , you can’t filter by hotel name (tried Renaissance in Baton Rouge) and nothing came up. You are forced scroll through all the listings. Then when I tried to book via the app, I find the app has been down for days. When I call the customer service, they will book the hotel and then they do not give you the dbl points (even though their app is “down”. Lastly, the app does not allow you to book 2 rooms at once.
APP HAS BECOME UNRESPONSIVE , please fix.
Great experience getting the trip booked ever! 5/5
I searched it, researched it and booked it an paid for it in under 3 minutes this is perfect
Love this Ap! 5/5
By Sanchez Familia
Easy. Simple. When I need to call in and speak to a customer service rep my information is easy to find and problems are solved quickly
Very good interface and easy accessible app 5/5
The app is convenient to use and has good UI. Never had any problems with it
Horrible experience 1/5
I booked through the Expedia app to get points and I did not receive any. To top it off, the same flight got booked 4 times, I had to call my bank and report it. Now I am paranoid that my flight is going to be cancelled on me last minute for some reason...