Worse than before update 2/5
Who the H*** updates this thing? Someone who doesn't have a page of his or her own to manage with it, obviously.
(10-26-15): That's more like it. Maybe five stars for this latest update, but I put four for now. E.G., when you click on a new activity, it takes you right to that comment or response instead of making you search for it.
(9-06-16): It was working pretty well until this last update. Now the profiles of who is commenting does not show up.
(1-21-17): they just made it worse. With the new update, you can no longer "tag" the person whose comment you're responding to. C'mon, Facebook! Get it together!
One of the most awful, trashy, terrible apps in the App Store 1/5
Why does Facebook continue to sell this app as though it's actually helpful to those who run business accounts? This is THE WORST app I have ever used. It constantly comments and shares things with my PERSONAL Facebook account instead of my business, which has caused many issues with customers. Also, it won't even allow comments to be made anymore, as the comment box and keyboard just disappears when you try to type in it. This is the stupidest, most absolutely ridiculous app, and it has been that way for nearly 3 years now.
Tagging not working after update 4/5
After I hit reply and type name, it isn't coming up with the name to tag
Push notifications not real time 3/5
A huge part of the reason I use this app is to manage my business fb page on the go. It's fine when you check it regularly, but it doesn't send through push notifications in real time. That means if someone writes my page a message, unless I'm looking at the app, it doesn't come through. Now my average response time is "responds same day" instead of "responds immediately."
And often that's the difference between converting a sale or losing one.
Worst update ever : Manager Joe 1/5
By Joe k manager 01
This new latest update is the worst !!!!
Customers are requesting price by commenting on our photos and we are replying as always but this time they are not taggable by name ...so they cannot see our response!!!
No wonder we lost business in the past three days !!!
We have a had this problem with the older updates for the past four years!!!
ANOTHER FAILED UPDATE 1/5
This newest review again is terrible. I've tried three times to post a video, type a description and tag my location and the only thing that uploads is the video itself.
Correct me if I'm wrong but if this app is for businesses, how can I increase or even keep it running smoothly on the digital front if this app won't help me!? GET YOUR ACT TOGETHER FACEBOOK! DON'T MAKE UPDATES UNLESS YOU HAVE IT RUNNING PROPERLY!!!
Tired of it deleting my descriptions/text 3/5
By Prime User 121516
As good as this app could be, it has wasted so much of my time. I spend a lot of time on the text accompanying my pictures, and I would say about a third of the time it goes missing when I post. It's embarrassing when I think I've posted something, and days later someone points out that there was no description to explain a picture or video. It's infuriating when I have to go back and type numerous descriptions all over again if I forgot to copy and paste it all (you know, because I pretty much expect it to be deleted at this point).
Nothing loads 1/5
I run a social media driven business and recently I have not been able to gather current and up to date insights of our page. Very frustrating!
Worthless App 1/5
This app is worthless. It never works correctly!
Facebook can do better than this 1/5
This app is terrible. I can no longer share posts as my page, it defaults to my personal and WON'T let me change it, even though you're suppose to.I used to be able to share a post from my personal onto my page and I can no longer do that. The entire relationship between pages and the personal timelines is TERRIBLE. The problem is FB requires you to use the pages app in order to manage your page and no longer lets you manage your page from the FB app. If that is a requirement then put together a better app. Also, I can't see a timeline for my page so as I follow and like other pages I can't even see their posts.
Crap for business 2/5
Lots of poor performance (all documented here). I've been using Facebook as a person since 2007. I've been using the Pages app for 3 or 4 years, maybe 5. It's been a long time Considering the revenue stream that FB gets from businesses advertising, you'd think their official app for business would be as top notch as every other business app out there...but it's not.
I'm an admin for a couple of my businesses. I log into Pages, view my notifications, and respond accordingly (likes, comments, etc). Hours later, I'l log into the standard Facebook app as a human to do normal non-business stuff and I'll be presented with the same dumb notifications from the Pages that I manage. It's not like it's a latency thing - they never sync up to show as "read" between the two apps. This is a crappy user experience. C'mon FB team - you've got the data to see that I've already clicked on those notifications and even responded...why must I be presented with a bunch of "false positive" notifications again when I use the standard FB app? I could understand if another admin for the same page I manage had responded to those notifications and you wanted to show me that there had been some action while I was away - that would make sense...but the same exact things I've personally already dealt with? That's crap - use all that data you've got to make your platforms talk to each other...or give me an option to turn off Pages notifications in the standard FB app, or something!
I spend money in the Pages app to advertise on FB. My business services are ONLY local so I always use location-based targeting in my ads, and I'm being ripped off (keep reading). I also use the standard FB app as a normal user to keep up with friends. I have a lot of geographically disperse friends, and when I host parties in different localities, I use my friends' location data to determine whether it makes sense to invite them or not. As I invite people by scrolling through my friends list, I see that the location my friends designate (where they currently live) is wildly wrong...like it hasn't been updated in years (because I helped them move into their new house years ago, so I know). Typically this type of "bad data" is on the user to update, but considering Facebook (the company) is taking my money and serving up ads to people that they (Facebook) KNOW haven't been in that geographic region for years is bad on them. In fact, I'd go as far to say that it's downright deceitful. There are a plethora of ways to validate where a human actually is, and those ways get more accurate and plentiful over time. The user checks in to places, gets tagged by people checking in to places, makes posts from certain IP ranges that are categorized geographically, adds new friends that are from this region, starts logging on in from new ISPs that happen to only offer services in one region, etc. I could probably list 20 different ways using BASIC, READILY AVAILABLE data to geo-locate someone. If Facebook gave a crap about the quality of data their business clients rely on and to whom they serve the ads to, they'd put a program in place to figure out where people are, and if it differs from the user's given "home town", to prompt the user to update their location info. Doing so would offer the user a better engagement score with the FB experience (since they wouldn't be served ads from a "local" business that's thousands of miles away) and the businesses would likely get better results (people purchasing their products) from their ads because they'd be served to the correct geographically based audience. More engaged users, wealthier businesses with more money to spend on ads. Hmmm, sounds like a win-win for Facebook's tactical, investor-based goals. If you're a FB shareholder and you're reading this, you should be upset that FB is using your investment to add new childlike functionality so they can keep up with the Snapchats of the world rather than improve the platform that ACTUALLY makes them money. Sure, doing so might freak the user out that you're (FB) watching them and know they aren't in there town that they claim they are...but you're the almighty Facebook...surely you can figure out a clever way you do this without spooking the user!
I have more complaints but I ran out of time. Once they fix these two big ones then I'll write another review.
Disappearing text 2/5
I've been using the app for some time and have found it to be ok. However I have noticed a new bug and it is pretty annoying. Each time that I make a new post that has video and some text, as soon as I publish the post, all of the text I had written has now disappeared. Not cool. What I am doing now is copying my text, publishing the post, and then coming back in after the post is published and pasting it back in. Please fix this.
So much more confusing! 1/5
By Jana Roach
Used this app a ton to manage my business, but the new update along with the new notification system is incredibly confusing! Please go back to the old notification system or consider simplifying it considerably!
Frustrated with the lack of notifications 1/5
The longer I have had this app the worse it has become. I went from intermittently receiving accurate badge app icon notifications count and notifications via alerts, banners, etc (all of which are turned ON for this app) to zero notifications via this app and only knowing of new messages or comments on my business page by seeing the push notification in the Facebook app. Frustrating because the whole point of installing this app for me-even though it had a terrible rating then as well-was to be notified of comments and messages immediately. Seems it got much worse after integrating with IG post comments-which I can only read via this app or the desktop version of Facebook and I do not know about until I have opened FB app, desktop or Pages app. I don't live on my phone, I depend on these notifications to be consistent.
It's terrible 1/5
Always shows I have notifications long after I've checked them (Lame)
I would love to be able to create a private group from people who follow my page instead of having EVERYTHING be so public.
This app is the worst. It never connects when I'm trying to send a message, and there is no longer a reply or comment button to respond to comments. Terrible app - wish it was more user friendly and dynamic. Prefer using website over this.
For everything that Facebook does well... 1/5
For everything that Facebook does well...This app is not one of them! I essentially can't manage my page with this app. Better luck using a computer.
App not working correctly 1/5
Text does not appear when posting and I have to go back in and edit post to re-add the text. When going to post the actual text doesn't show up so you can't see what you are writing. Please fix the app. It was such a great tool and now it is a waste because it's not working correctly.
Update is ruining my life 1/5
An awesome thing aboit this app was if people liked a post you could invite them to like you page like on the desktop version. Now it only let's you ad them as a friend...which has nothing to do with the page. Fix this please! My job is a social media manager and this is making life difficult.
Please FIX Latest Update 1/5
By Sam Canders
Opens briefly, then crashes. I am not going to delete and reinstall based on other reviews. I'll just wait for you to fix it. Hopefully....
Complete crap. Most recent update won't let you invite people to like your page. Instead it has you try to friend them to your personal account. Silly
Terrible in every way! 1/5
If I could get by without Facebook, my life would be better. Since nobody will allow that, I must use this terrible site. The apps are somehow even worse than the site. The pages app allows you to do NOTHING! I can't even look at my pictures. Can't find the folders, let alone edit them. Completely useless!
Functional but not practical 2/5
The app is not buggy, but it lacks features. You cannot do much more with your pages than you could on the regular Facebook app. I was disappointed to see that you cannot like other pages as your page.
What the F is new in update since it is 140mb size!!??App is completely same after update!
Creating Albums using Mobile Devices 3/5
I would give this review way more stars if it had the ability to create & delete albums using an iPhone or iPad. On a computer, you can create & delete so why not on a mobile device as well? Definitely something that needs to be considered on future updates ...
I've spent more than $30k on FB ads in the last 3 years and it's still not any more intuitive to use, on the contrary, it's more cluttered. My client's raving posts won't show up on my timeline even though I allow visitor's posts. It's getting too frustrating, my money will be going to google from now on. FB, look at Google's Biz app...that's how it's done!
Pitiful for Pages Management 2/5
No way to compose drafts or schedule posts.
Billions of dollars spent by page owners, you would think Facebook could design an app that at the very least had the functionality of the website. Deleting and sticking with my browser.
Great app 5/5
I really love this app, it's very easy to use and it really help me manage my account.
You clowns removed the ability to search my inbox. This was a critical feature for me since I would otherwise have to flip through hundreds of messages looking for a single client, and there is no their way to get around this either. What the heck is the matter with you people? Taking out the search feature was purely moronic.
It's absolutely disgusting that out of the almost 200 people following my business page, only 34 saw my last post. But if I pay you money, you'll make sure more than my 200 followers see it. Extortion. Disgusting. You should be ashamed.
Notifications not working 2/5
I have an iPhone 7plus and notifications aren't working at all therefore I'm missing crucial business correspondence. Please put the ability to view and filter by labels back as well as ability to view admin notes!
What just happened? 1/5
The updated app won't stay open. It crashes. I am relieved to read it's not just happening to me, as I have cryptonite when it comes to tech.
Will there be a fix?
Managing fb.com/daveanmia and others 1/5
I hate the way this app constantly nags you to post fro your phone — I'm involved with several pages besides my own — these notifications "good job… keep it up… post from your phone" are tiresome… enough already!
Bugggggs everywhere.. 1/5
No tab to see my page reviews, no way to tag people who liked my page in posts, Facebook took away the option to invite people to like your page on my posts they've liked - this option is available on safari, but not the app.
By Bagged Static and Juiced
WHAT THE HELL, please fix the dang commenting issue, if people are commenting I'd like to see what they say not only 1 of the 20 comments on the post, I'D LOVE TO SEE ALL THE COMMENTS. This has been an issue since you started the app and yet we still have the dang problem with the comments.
Why do I have to have yet ANOTHER stupid app to interact with Facebook? Why can't we simply access messages from our other pages without this thing? It was so much better when it was a single app, just Facebook. HATE messenger and everything related to it.
Works Well 4/5
By Hangry about Marketplace
I use this App daily, and multiple times a day-I like it just fine :)
App can't get its act together 1/5
I wonder when they're going to create an update that actually fixes the bugs related to this app? My messenger portion of the app is completely screwed up it always says "connecting" and it doesn't alert me if someone messages me. Thus after awhile creating a 70% response rate when that is just not the case! It does NOT alert me nor "connect". Please fix this soon.
By នឹម រ៉ូប៊ែត
It's a Viewer, not manager! 1/5
By Fakyu a
How come a Manager app is not allowing me to edit the contents? Kidding me?
Fix the bugs! 1/5
Whenever I am using this app it always tells me there is no internet connection. Even when it is connected to WIFI. It makes it hard to write back to potential clients and I am constantly rebooting the app to try it again. If they fixed that, it would be great!
Great App! 5/5
Had to Update my rating because they fixed the "invite friends" button not working! Thank you! And this app is awesome and convenient
Doesn't work anymore 1/5
By Sarah Silver with an i
I use this app for my chocolate business and I can no longer add people or tag people. The insights stopped working last week. Essentially, all functionality someone would use Pages for is unavailable when using this app. Please make it better. The UI is attractive but if it's pretty and doesn't work, it's useless. Thanks.
Terribly buggy update. 1/5
Invite friends does not function
Won't clear notifications 1/5
Always shows notifications that won't clear so you never know if they're new or old activity. So annoying. Wish there was a better way to respond to customer messages.
Horrible - please fix this already!!! 1/5
Facebook should be mortified to have an app THIS IMPORTANT that is THIS BAD. Absolutely terrible.
Social media manager 2/5
By Cox Marketing
I rely on this app to manage my clients accounts and it's:
1. always crashing
2. slow loading - especially if you're looking for an older post
3. Message center doesn't give alerts causing the response rate to severely decrease
4. Cross posting feature doesn't work
5. Can't add tags or a title to a video upload
6. Doesn't load all the audiences I created for ad promotion
Please fix 😭
Stats are frozen 2/5
Can't view my stats. It seems to be stuck!
Stopped working properly with new update 3/5
By DJ CHiNO
Great app but when it comes to uploading fotos they thru the app they're not a High Quality as I expected even with Wifi. On the regular facebook the photos come out clean asf
Latest update stalls 2/5
By Satisfied in OH
Since the last update, can no longer view mentions, shares, reviews. The app locks up on IPhone 6s Plus iOS 10.