Convenient but it can be pricey 3/5
Plenty places to order from, but you don't know the amount of the order, nor menu is exactly correct, you might end up paying more than you expected
$5 coupon: RAVI5559R 5/5
First of all, if this is your first time ordering make sure you use the coupon “RAVI5559R" to get $5 off your first delivery! Enter it on the sign up screen or right before you make your first delivery, under the Profile menu. Might as well try it out since it won't cost you much!
The app is easy to use and intuitive, much more so than other food delivery apps I’ve used. It’s amazing how quick and seamless the entire process is. The average delivery takes around 30 minutes. The restaurant selection is really good, and the app does a good job of narrowing down what kind of cuisine you want. I’ve discovered a lot of new restaurants in the city just from using Favor.
Customer support is also prompt to resolve any issues. I had a problem with one of my deliveries and was contacted by the support team rectifying the issue, and crediting my delivery.
Overall you should definitely give it a try, especially with the $5 coupon I gave you!
They charged both my Chase AND my PayPal account. My PayPal was never used. I live in Houston but it was charged in austin for a delivery. I messaged them about it but they won't refund the money. They said it's a "hold" they place on your account and it will go back into it within 3 days. I'm sorry, but first of all, they don't show you pricing. They make you pay once the food has been delivered. Then they take EXTRA money out as a hold and won't return it for 3 days?? Even if that was the case, that's enough to make me never use them again. But it doesn't make sense since my PayPal was NEVER used. It should have been taken out of my Chase account, so I don't believe that's what happened and I'm very unhappy with how they handled it. Also unhappy with how everything is set up. I'd rather just use door dash. At least they've only messed up once, but they refunded money back to us. Every other time, our orders have gotten to us quickly and it's always been correct.
Love the convenience 5/5
Favor has been a true help in our busy lives! Sometimes you're to tired to cook or go out, so favor brings it to you!
My FAVORite app 5/5
By Mrs. Karle
I LOVE Favor!!
ripped me off!! 1/5
the driver never delivered my food to me and when i complained they said there would not refund me
Not so great anymore 1/5
I am editing a former review. There are multiple downsides to using Favor. One of the major downsides is you have no idea how much you'll be paying until they already have your items. I'm updating because in my area, more and more frequently my favors are not being picked up. About 10 minutes later I'll get a text from Customer Support saying it will take longer than usual. The estimated delivery time will just keep being pushed and you honestly have no idea when your order will arrive. I'm sure a lot of these things are unavoidable given the nature of the service, but there are better food delivery options out there and you will know when you'll get your food and how much it will cost.
Best Ever 5/5
I absolutely love Favor .
Makes my life so much easier 5/5
I have used Favor since the beginning in Houston and have never had a problem with the app or the service. The company was down a couple of weeks in Houston due to Harvey flooding so when they finally came back we were so excited. The drivers are all very friendly and have always been professional, courteous and eager to please. I can't say enough good things about the app and the service it provides. Highly recommend it!
Food Never Came, No Answers Given 1/5
I ordered food at 7:30pm. The app said my runner, Brendan T, was "running" for 1.5 hours. Never made it to the restaurant. They wound up closing. No message to let me know he wasn't coming. I contacted support via phone and text message. Never got a follow up. So now some company has my credit card on file but won't actually contact me back to straighten things out. Seems pretty shoddy to me, won't use this app again, deleting it from my phone.
Some good, some bad 3/5
Convenient, user-friendly and gives you a lot of options. Big issue for me is that the runners have control over too many things that should be automated (i.e. order status and tipping). If you truly don't care about how much you're about to spend, this app is for you. If that's not the case, use the other apps.
Use it often! 4/5
By S. K. Skiles
My daughter is hospitalized at a children's hospital and cafeteria food gets real old so I use Favor at least twice a week. Each time my driver is nice and texts me what's going on with my order. Nothing has ever been wrong with my orders and I honestly don't mind the tip or delivery fee because for my personal situation- it's worth the extra money for me to not have to get my car from the parking garage, pay my parking fee, go find restaurants in a city I'm not familiar with, then get back to the hospital, find a new parking spot, and get back up to my daughter. The ONLY complaint I have is I wish the app was formatted like Uber where it shows you on a map where your driver is. I usually have to head down the elevator and walk a ways to the front of the hospital so it'd be nice to know exactly where they are.
Most favorite and most used app 5/5
Love this app. Customer service is awesome.
Love it! 5/5
I use it all the time for my self and even work activities.
Terrible service 1/5
Something always goes wrong. So not worth the hype. You get drivers who never communicate and screw up your order and you are still expected to tip. And forget about them refunding your money! Try UberEATS! It's so much better!
Love favor, drive for favor. Use code ABBYR68 to get your delivery fee waived the first time you order!
Great app 5/5
Easy to use and I can order anything I want and never have to leave the house!
It's not cheap but it's efficient and if you're lazy, tired, sick etc. it's a lifesaver. It's also really easy to use all from your phone without actually speaking to a human being.
Fabulous app! 5/5
I do not drive and just moved to San Antonio. I am so glad I came but especially glad because of the favorite app. It is so convenient! Everyone is so professional! I absolutely love it and will keep using it as long as it exists. I have moved it to another part of San Antonio and Favor is just as good here as it was where I used to live. Keep up the good work!
Huge Favor Fans 5/5
By Mom & Wifey
Convenient app, diligent favor runners. Maybe it costs a few dollars more than post mates, but Favor get our orders right and within a reasonable delivery window. They even gather all of the extra sauces and make sure my specific requests are done right. I can't imagine our life without Favor. Good luck with UberEats, postmates and the like; you get what you pay for.
By joey feste
Favor is the bomb.com
Love favor. It's a total godsend when we can't seem to figure it out! 5/5
This is the greatest help for a family with kiddos who cannot make decisions or feel sane to get out of the house!
Great app and service 5/5
We order out a lot and love that I can order from just about any local restaurant. I also like that they contact me and keep me informed of where they are in the process.
Awesome App 5/5
This app is great
Zero complaints 5/5
App is simple and straightforward, runners are always nice and competent. It's an awesome service.
Favor is the BEST! 5/5
All delivery services are the basically offering the same thing. But FAVOR is the only one that truly delivers on that promise of good food, great service delivered quick. 12/10 every time!
Love Favor 5/5
Great service. After a hard day at work it is nice to know that I can count on favor to deliver a great meal from one of my favorite restaurants
Late night food 1/5
By need to eat
When I come home from hanging out with friends, I know I can't drive so I rely on favor......how does it take 1 hour for a fast food delivery ? It's sad when it takes that long. I know people will say they have other orders, but I'm a favor driver myself and never does it take me 1 hour to make a delivery. Someone's not doing their job properly.
Convenient but expensive! 3/5
Title pretty much covers it. Convenient in the sense they'll go get you WHATEVER you want but at a set $6 delivery fee plus mandatory minimum of $2 tip (a lot more if you don't adjust..I usually tip a few bucks cause it's simply compensating what the company is gonna pay em anyways) plus a 'processing fee' of like 10%. So you wind up paying $6+$2 (minimum), and around $2-$3 on average for processing..$11 total delivery for $15 worth of food. Certainly a last resort and I'd see if what I want or if I can compromise with what's on UberEATS first.
Terrible customer service and overpriced 1/5
I am a vegetarian and ordered polenta and a vegetable dish. What I got was polenta and a meat dish. So basically, I had polenta for dinner with nothing to add to it. I had also paid the surging delivery fees and ended up paying like $35 for polenta. I sent an email to favor right after the order arrived. 2 days later I sent another email. 3 days later I sent another. I finally got a response and he solution was to refund the vegetable dish that I didn't get. No, they couldn't refund the $15 fee I had to pay to get food that I couldn't eat. Their fees are outrageous. With so many more affordable apps with better customer support in Austin I don't understand why anyone would use favor ever.
Solid app 5/5
App works really well. Simple and mostly intuitive UI.
It's convenient and the favor drivers seem really chill. They're pretty dedicated. One time I saw my coworker order from Favor when it was raining crazy hard (Hurricane Harvey weekend & we live in Austin). One guy from Favor came not once through the pouring rain, but TWICE because she decided she wanted a drink too. Amazing service.
Easy to use 5/5
I can get food from anywhere and I get it deliver right to my office :)
I'd rather starve than order favor... 1/5
By Pappy McCoy
Let me start out by saying I'm a 21 year old college kid who has maybe one other time has taken the time to write a review. I just wanted to give a little context on how strongly I feel this app is terrible. There was at one time in 2015 where this app wasn't awful and they wouldn't screw you every time you ordered. That time is long gone... The customer service is terrible. The "favor drivers" are usually nice but rarely make an effort to actually bring the food to your door. Arguably one of the worst features is their tipping process. It automatically charges you 20% on the price of the combined food and service charge (6$ sometimes 9$) and then makes it extremely hard to change the tip to an appropriate one. Honestly I can't even explain clearly how much I detest this app and this company. If I had the time and effort I would start an awareness campaign to let people know that favor steals people's money.
Honestly get Uber eats or postmates or something.
I would rather starve than give them my business.
By Lazy Fatty
I use this service way too much. I've probably made over 40+ deliveries throughout the past few years I've only had an issue once and it was quite comical after the fact. I was sick so I ordered some soup from The Cheesecake Factory and of course, a slice of cake. Apparently I clicked on, AN ENTIRE CAKE. This dude shows up an hour later with this huge bag and my order was over $80. Now.... normally they will send you a text to confirm your order. This guy didn't. He just placed the order and showed up an hour later. I laughed about it later because I'm not a jerk and I understand that he may have been new and nothing is ever perfect. Aside from that, I've never had an issue. I could have asked for this order to be refunded but it's really not that big of a deal to me and its my fault for not paying attention to what I clicked on. I ended up taking this massive cake to work the next day. It was huge. 🙄😑
Super convenient 5/5
Never thought I'd use favor, or any delivering apps since I always go out to eat, but I've ordered favor nearly every time I've wanted to eat out. Love it! Can't wait for more restaurant to catch on with it
How are they still in business? 1/5
Somehow I NEVER get my food. It always gets rerouted and I get a message that says "unfortunately, after many attempts to complete your order, we will not be able to do so tonight." This is horrible, no fixing the issue...just a sorry we had you wait an hour an a half but you won't be getting anything from us...again. The orders that do end up getting delivered have never taken any less than 1 hour. Standard time is about 1.5 hours to receive food. If I could give 0 stars I would
Favor is for the living 5/5
Why have I ever left my house. Ever since I discovered this app my value of life has gone up exponentially. No longer are the days of waiting in line. No longer are the days wishing. Now is the day for living. Favor is for livers!
By Joe Godwin
It gets addicting 5/5
I only planned on using once in a while, but there have been weeks where we used it 3 times in a week. They've helped me when I was injured and couldn't cook and when I had unexpected guests show up...I keep running into reasons to use Favor! Oh, and I love the $1/$3 specials they run frequently.
Great Service 5/5
I haven't had one complaint about Favor. The runners have been amazing, and I've never waited over 30mins for an order!
Favor has the best folks-positive and sweet! 5/5
Great app that I use weekly
5 for convenience. 3 for management. 4/5
By Favor User
Favor saves me a lot of time when I'm too busy/tired to go get my own food. The tip is fixed at 100% of the item cost unless you adjust it before the end of the day, at times I forget to adjust it I end up paying $30 for Starbucks. Also keep in mind, your tips go towards compensating their hourly wage. Whatever tip you don't give them, the company will pay the difference to the hourly pay. Whatever tip you do give them, just comes out of what the company would have paid them originally. So unless you are tipping them 10+. It's not extra money to the driver that they would not have made anyway. The management is disconnected to the service. 100% of the time I've had a complaint it was not addressed. But most times the service is efficient enough for me to be thankful for it. They can make me really upset one day, and the next day I will still use it for the convenience.
So far so good 4/5
The fees for delivery and tip are part of it. Its well worth it due to the fact that you don't have to go get it yourself if you are busy. It amazes me how many people complain about the delivery and tip fee. What do you expect??? Someone to go get you food and bring it to you for free?? Come on. I love the app. The only reason I didn't rate it 5 stars is because the inconsistency of the runners. All the food I have ordered have been with 3 mikes away. Sometimes it takes 20 minutes, other times I wait over an hour. Beyond that, great job to whoever made this.
Get most things brought to you 4/5
By took me a while
Even if a store isn't on their app, you can often get items brought to you from there. The prices can add up fast, but that's the price of
Convenience I guess.
Good service 4/5
Other than the high delivery fees during peak hours, it's a fantastic app!
I wish the tips were a fixed price 4/5
I mean we interact with the drivers 2 seconds that's all, not enough to judge wether he deserves a good tip or not. Then we either feel bad for paying them too much or not enough. This puts unnecessary stress on the user and drivers. Just come up with a fair price and have everyone pay equally. Other than that this app is great and very useful!
Don't use Favor! 1/5
When Favor started serving my area a year and a half ago it was amazing. I run a small office out of my home and ordered daily for everyone. Deliveries typically took place in 30-45 minutes. The drivers were well groomed and communicated constantly. From 4/16 - 4/17 I order through Favor 119 times and spent over $6,000.00. Then things slowly started changing. Drivers would arrive late, disheveled, some looking like they hadn't bathed and were dirty. Communication was less frequent. Prices increased as did suggested tips. Over the last two weeks I've attempted to order Favor 4 times and was forced to cancel because the orders took longer than 1.5 hrs to fulfill. In short use another service. Favor is on a crash course for disaster.
I use this app way too much to admit. I thoroughly enjoy not having to leave my spot or having to verbally speak with people over the phone or face to face. What a time to be alive...