Missing parts of order no resolution 1/5
They don’t take care of it when half your order is stolen out of your delivery. Don’t use them
Worst delivery service ever 1/5
Trust me, stick to UberEATS or DoorDash. The delivery people here are con artist. They pick up several orders at once and deliver whichever they get around to. They even click the button saying the order has arrived to fool their employers that they are delivering food quickly when they are just stockpiling orders in their car. 2 out of 3 times I never received my order. Don’t waste 2 hours of your life like me waiting for an order that will never come. Use UberEATS or DoorDash. Those are respectable and honest folks.
Amazingly reliable! 5/5
Wish I’d developed this wonderfully competent organization and received such value at other courier services.
Canceled orders 1/5
By Meme Luckett
Really needed the items that I order because of me being sick and my order have been canceled many times .. what’s the use and they charge so much no ma’am never again
By A wise COO
- Takes too long to get orders or drivers. I suggest you start advertising for drivers and help wanted.
- You have to charge from $6 - $9 dollars in fees to get more divers - we as the customer shouldn’t have to pay for extra(we already are for your service). You as a business should have enough drivers on hand so we don’t have to make up for it. You pay them more to get more on the road not your consumer!
You can do better then that Favor.
Great customer service 5/5
People make mistakes, it's bound to happen when you basically crowdsource delivery. Every driver I've had has been kind and every interaction with Favor support with messed up orders has gone great. Highly recommend.
Love the convince, selection is lacking, delivery experience is mixed but mostly good
Food Delivery-- Without the stress 5/5
By Evan Porchia
Great app, fast and friendly service!
I’m confused 2/5
Most likely never going to use this again. You don’t know your total until the end. why should there be a gratuity charge a processing fee charge and then your delivery charge is just ridiculous. I should be able to control how much I tip based on service don’t get me wrong my first time using the app ever and my delivery person was on time and kept me updated so this isn’t about him. I bought $40 worth of food and wanted to tip in cash. But my total was $60. Sorry favor we can’t ever do this again. Byeeeee.
I love using favor 5/5
This like the best app on my phone
Better than SIC EM Delivery 5/5
By Kami Fantroy
I love how there’s customer service and you can actually contact somebody. I was so done with Sic Em delivery. They were the worst and it’s nice to see Favor step up the plate and actually give amazing prices and there isn’t an up charge. There’s a reasonable delivery fee and they notify you every step of the way. Also, their app is so much more feasible to work with compared to sic em!
Review overall 4/5
Love favor! For the most part pretty great except prices a little high and food sometimes cold
Terrible. Just terrible. 1/5
By Richard Pickman
Have ordered several times from Favor and not once has my order been complete or timely. One time I was waiting 50 min for this lazy driver to pick up my order called me and said he was 5 minutes away from me, she called me back 15 min later to tell me the place I was ordering from closed 5 minutes ago... lazy, lazy people.
Great service 5/5
By erica dragonfly
I appreciate the ability to get great food quickly without leaving home w two children!!
Favor Fab 5/5
Love this app. It’s quick, easy to navigate, and gets what I need when I need it.
No runners 3/5
Never enough runners. Almost always takes 2 hours to receive food or the cancel the order all together.
Seems like every other order with Favor has some major problem. Most recently, I placed an order an hour ago and it was passed around to 3 different drivers, none of which actually ever placed my order at the restaurant. Awful service and the only way to offer feedback was to cancel my order or wait another hour for it to actually arrive. I chose cancelling.
Needs Work 1/5
Great idea and cool to have an UberEats alternative. BUT BEWARE that runners can and will randomly drop your order and pass it along. This can lead to hours of waiting... so annoying.
Turned into the worst app 1/5
By lauren robles
They take so long to find someone and people will take 30 min just to get to the location I want something from . And the fee went up to 12.00. Seriously that’s crazy !!!
Better than Uber Eats 5/5
By Junior Kidd
Favor is better than Uber Eats because you can get more specific with what you want with Uber you kind of stuck with the menu the app presents to you. Also, favor drivers have better communication with you than Uber drivers. I think the way Favor runs itself is wayyyy better than any other food delivery app.
Well it was a good idea.. 1/5
I put in an order over an hour ago for Chick-fil-A. A runner picked it up and after 45 minutes was still en route to Chick-fil-A so the app wouldn’t let me message her to get the actual status. I then notice at around 50 minutes in a different runner has taken my order. I messaged him to ask the status because I wouldn’t be able to wait much long as this was dinner for my kids. This runner was nice enough to call me and honestly let me know what the status was- which was he was finishing another run and therefore hadn’t even made it to Chick-fil-A. I thanked him for his honesty and cancelled my order.
I also don’t like that you don’t know your total before you send it in. I ended up with an $80 tab on a restaurant that we frequent and it doesn’t normally cost near that.
This was a nice idea but has sucked!
Just pick it up yourself. 2/5
By CP ROSS
18.00$ delivery fee? 3.72$ processing fee. Oh and a suggested 9.79$ tip to pick up food. So a meal that already cost 46$ now becomes 77$. Insane. Pick up your own food and save your money unless you have extra money to burn.
Excellent service 5/5
By Breezy's Mom
Friendly and quick!
Lost its luster 1/5
Sadly, Favor has been going steadily downhill in the last months. My order tonight took an hour and a half to arrive from a restaurant that was within two miles of my house. I'm officially making the switch to UberEATS.
MAXEE7-----$5 off 5/5
I use this app a LOT to get restaurant food delivered to my house.Use my code: MAXEE7 to get $5 OFF your first order
Awful app even worse customer service 1/5
Not much else to say. Truly awful. Worst customer service experience. Just use something else.
4 stars 4/5
Thankful for favor, but I would prefer the pricing be more up front before I commit to ordering favor.
Fees too high 2/5
The fees are too high and they don’t inform you how much they are until the food is already purchased. The prices on the app are not all correct, making your order cost more than you originally expected.
Horrible Treatment 1/5
I started using favor nearly 2 years ago. I live in austin and have enjoyed the services of a local company. In the past, I have ordered 2-3 times a week through the service. Today, I decided to stop using the service entirely and have switched to using Uber Eats. The reason for this is due to Favor’s complete disregard for their customers. The continued price hikes, lack of updated OS and the constant fees all show that favor is doing whatever they can to squeeze profit out of customers, even if it means losing them. I would not be surprised to see Uber eats completely overtake Favor’s customer base.
Could use improvements 3/5
I would like the app much better if I could see the delivery fee cost instead of just a dollar sign...
Best idea EVEERRRR!!!! 5/5
I work 11-14 hours a day with an 50minute commute each way... when I get home, the last thing I want is to go back out for anything! Thank you for this app & the amazing, courteous Runners!!! #udarealmvp
Too many issues
Favor over Postmates everyday just don’t like how they choose your tip for you.
I Won’t Be Using Again 1/5
By Mail Ava
Everyone I work with uses this app and about 50% of the time they’re neutral about their service. Two of my co-workers constantly have problems with the customer service, but they continue to use the app. One girl even had her order canceled with no explanation as to why. I am not so nice. I decided to try the app out since I work in a very busy and fast paced office (I have no time to get out for food on the days I don’t bring lunch). My first (and only), delivery was prepared correctly, I had all of my items and my driver paid attention to my special requests. She was amazing, friendly and super sweet when she delivered my food. From some of the reviews I have seen regarding delivery, I must have hit the jackpot. However, they don’t tell you your total up front, nor do they warn you about tips and fees and all the extra charges they tack on. I about choked when it came time to pay my bill. My $5 lunch turned into a $30 meal very quickly. I knew there would be a delivery fee, but never expected this! I took it as a lesson learned and uninstalled the app immediately afterwards. I will not be using Favor again. To the developer, my suggestion is don’t be coy with your fees and charges. Give people a chance to decide if it’s worth it beforehand. I guarantee you will do better business with people. It comes across and cheap, sly and deceitful.
Need space to personalize the order 3/5
I wanted to personalize the order by specifying an additional side of rice (from Indian restaurant) but there was no space to do so except in the delivery instructions. So I hope the instructions were followed at the store but I can’t be sure.
Do not DOWNLOAD 1/5
This app isn’t good it won’t even bring you your food DO NOT DOWNLOAD OR USE
Do not provide your card numbers to them. 1/5
First of all, the app is so primitive that you cannot chose your preferences (ex Sauce) on drop down menu but you have to manually TYPE it in before placing the order. And since it is so poorly constructed that you will never notice when you should do so, I thought the runner would ask me to choose the sauce when he places the order. But instead I got a wing with random sauce on it. I immediately complained about vague instruction and they agreed upon it. They said they would change the charges on the receipt so I waited for it to be processed.
After few hours when I went back to the app to check, the changes were made, and I have paid the charges. Which was $13.
However the next day, I got Fraud warning from my bank asking me if I have purchased $55 from Favor. Since I was not familiar with the amount I have reported that I do not know the transaction. Then my card was blocked for attempt of fraud.
I went back to Favor customer service. They said they would charge you slightly larger amount of any pending payment later than 90min. However this was neither notified nor was stated elsewhere on the app. I would not have reported it fraud and got my card suspended if it was at least notified before or after they forcefully pull the money out from my bank. The CS told me it was stated on their terms of service but actually it was NOT. It is extremely disappointing that they have to lie which make them even more unreliable.
They have too many flaws to run the business.
Besides inconvenience in placing the order, you may also get some money deducted from your bank, not even being notified.
I would prefer using other applications.
4 stars for 1st World Problems 5/5
By Don Durham
Great app, Super convenient!
They lost a single star simply because I couldn’t cancel my order within 1 minute of placing it since my driver was “already running”.
Unfortunately I couldn’t contact Zach to let him know about my change of heart due to my recent phone number change. Apparently I have to contact customer service to have my number changed in the app.
Again, Great service and I’m almost ashamed to write this review, but these things will make your app that much better.
How much is my delivery and total? 4/5
I like the app, and most of the runners are cordial and punctual, no problem there. However, there’s no way to review how much your items cost or how much delivery is. Then they hit you with a handling fee and yet, it’s not the runner’s fault! But wow!
Awful- over charged w/o notice 1/5
Horrible, would not recommend using this app to others or plan on using it again. The delivery fee was listed as $3 from the main menu but at check out it doubled, but I wasn’t able to see how much I would actually be charged until after it was too late to cancel. On top of that, it took forever to get my food and it was soggy when it arrived. Outrageously expensive, incredibly long wait, and soggy food. Horrible app all around.
Would like more options when ordering items
Decent timing 5/5
I like that they give u more variety of places
Please add a total number before we order! 3/5
It's very uncool to not total up the order.
would be helpful if we could track the delivery car so we know where they are or if lost
Favor runner 4/5
As a runner, I wish there were some things that were more convenient such as getting paid whenever you want to and not having to wait 2 days for it to hit your account. Also, if a person would want to cancel you would still get paid something for going out of your way and wasting time trying to get that order. 3 kinda wish there was a way to already have the order ready for pick up once you receive the notification to pick it up, just so there’s less time on the customer waiting (usually sometimes up to an hour) and less time for a runner to have to wait for them to prep the meal especially when some places don’t let you order over the phone.
A Great App 5/5
Please allow for us to see total price before submitting. At least the fees so we know what we’re signing up for.
Postmates still better 2/5
Eggregiously expensive, and constantly having problems. One item won’t be available and the entire order is canceled. So if you’ve waited 20-30min for your delivery person to get to the vendor, they will not reach out to you directly, and will just cancel the whole thing. This would be fine if they would tell you the reason an order is canceled, but they don’t. So you end up having to call Favor Cust Svc to get answers. All in all, postmates has this down, so no need to reinvent the wheel here.
Couldn’t Be More Pleased! 4/5
Love Love Love Favor!