By Nancy BB
Here are 2 Urban Tacos in Dallas, each with its own menu. This ap insists on sending me to the one I don’t want.
Great experience 5/5
I use Favor all the time. Super convenient, very easy. Mostly A+ experiences.
When will you be in the West Houston area?
I have tried to sign up with a different email and it keeps canceling me out because of the phone number is the same. Really just wanted to order food to be delivered but can’t change phone numbers because of a stalker
Low visibility with fees and prices 2/5
By Sarah Manx
Favor as a concept is great, but the app is terrible. Delivery fees vary by the restaurant, and I can’t seem to see the fee for a restaurant if I search for it—I need to comb through the “browse” lists to find the restaurant I’m looking for just to see what the delivery fee is.
There’s also no subtotal—even an estimated one—before you order. I get that by the nature of being able to write in custom orders that this can be tough to implement, but it NOT difficult to at least show the delivery fee and/or service fee to a customer BEFORE you place an order.
Way too Expensive 1/5
Ordered 2 coffees from Starbucks- totaling $8.88.. the app auto tipped the driver $10, and then we had to pay a service fee of $6 on top of that. Paid almost $25 for them to deliver $8 worth of coffee. Just way too expensive, not worth the “convenience” of not just driving there myself.
Outstanding love the service and convenience 5/5
Outstanding love the service and convenience
So helpful. Never an issue. Use Favor all the time.
Loooove it!!! 5/5
By cvon 😘
I had an emergency where my phone was about to die and they totally went to 7 eleven and brought one in under 30 mins!!!
So, I've tried Favor a few time and, while it does what it promises, there are several flaws.
FIRST, the surcharge is astronomical. Nothing I have ever seen before.
Second, you can't see who your driver is or what their score is. You have no idea of knowing if they are competent and adhere to your directions, or have a history of doing that. It's unfair and doesn't give the consumer control.
Third, the time frame of delivery is SO late. I've never had one delivered less than 2 hours after delivery request. It's so long.
You guys are always on time and very nice when get to door
Love it! 4/5
Only wish there were a little more options but overall LOVE options, service and convenience
Delivery for Trust Fund Kids 1/5
Whatever you order, double the price! $20 worth of breakfast cost $40 every single time! Delivery fee, plus processing fee, plus tip. Nickel and dime hell. Unless you have a lot of cash to blow or can live with their sometime sales of $3 delivery fee, avoid and just use UberEATS.
CREEPY DRIVERS! Horrible 1/5
I had a scary experience !! My delivery driver did not get out of his vehicle as UberEats drivers do, he just swung open his door and other things that truly made me feel uncomfortable. I called my mother. All over a burger that was cold by the time it got here.
LONG WAIT TIME. The app FORCES at least a $2 tip on you. PLUS delivery fee!! Only tried this app for the promotion NEVER again
Favor rules!!! 5/5
Love favor, use it all over the country!
Favor! Indeed! 5/5
Amazing. Favor has saved me from bland lunches
Best service, least restrictive app 5/5
Favor let's you get anything, within reason - but the best part is the driver specifically assigned to you. They communicate, keep you updated, and actually provide some humanity to an otherwise digital experience. My last five Favors were seamless with no issues - but just like a restaurant, it can't always be perfect - so their support team is always ready to make things right just in case. Favor is ALWAYS my first choice.
Never again... 1/5
I paid $32 for soup..... don’t like how I won’t know how much my food will cost before I order it. It’s like roulette ordering food. Never again, goodbye favor 👋🏽
The best thing since sliced bread 5/5
As a busy mom it makes my life easier. Thanks Favor!
Horrible Customer Service 1/5
I ordered through Favor quite frequently for a while because of the convenience but as the result of their extremely horrible customer service and consistent over charging me, i will never utilize their service again. Uber Eats, Insta Cart, and Grub Hub will be by new choices and will receive my business multiple time a week instead of Favor from this point I’m.
Please check your receipt closely along side the menu if you utilize this service and watch the high tips that they automatically default on your orders.
Very convenient and simple. A bit pricey but it’s okay.
As often as I use Favor they should have me market for them. 😂
Too much money 4/5
By jassy rae
Delivery fee and required tip is way too much!! If the place I'm requesting to get food from is only a mile away, why is it the same delivery fee and required tip for a place 10 miles away? They should change that, ubereats delivery fee is cheaper.
I had to download just to find out if they are in my city 3/5
If you only operate in a few cities, can't you list them on the info page for your app? That way people don't have to install an app that may be useless to them depending on where they live.
Love it but could improve 4/5
I love favor but it depends sometimes on who is delivering my food. I do wish that y'all can track their location and show us on a map where they are once they have arrived to pick up an order because it helps a lot especially since most of the time the app lags and it says it's barely at the store but then all of a sudden they are knocking on my door.
$5 coupon: RAVI5559R 5/5
First of all, if this is your first time ordering make sure you use the coupon “RAVI5559R" to get $5 off your first delivery! Enter it on the sign up screen or right before you make your first delivery, under the Profile menu. Might as well try it out since it won't cost you much!
The app is easy to use and intuitive, much more so than other food delivery apps I’ve used. It’s amazing how quick and seamless the entire process is. The average delivery takes around 30 minutes. The restaurant selection is really good, and the app does a good job of narrowing down what kind of cuisine you want. I’ve discovered a lot of new restaurants in the city just from using Favor.
Customer support is also prompt to resolve any issues. I had a problem with one of my deliveries and was contacted by the support team rectifying the issue, and crediting my delivery.
Overall you should definitely give it a try, especially with the $5 coupon I gave you!!
Love this service.
Overpriced and annoying but convenient 2/5
Takes a REALLY long time for delivery, I've had them assign and reassign food runners multiple times, order has been messed up/ things forgotten a few times, food runners always polite but don't always follow directions such as how to get inside my building etc, I like how u can readjust the tip (it automatically adds a ridiculously high tip), great option for when you're hungover or lazy
Favor is great 5/5
U da bomb!
No problems 5/5
By Smittydougy 128
Never had the issues in other reviews, love favor
In love! Wish my area had more Runners! 4/5
The suburbs, man. It's the suburbs.
Deleted cuz of notifications 2/5
Used it a few times for food no issues there. But suddenly they decided to send me push notifications every other day and there is no setting within the app to turn it off. Bummer. Deleted.
MOST EXPENSIVE SERVICE!! 1/5
Stick to the pros at UBER.
You don’t see what yup pay until the next day.
$20.00 food order AND $20 in fees!!!! $40 total!!!!!!
These people are crooks!!! Steer clear.
Very consistent (in being late AF) 2/5
As I sit here two hours after ordering breakfast tacos, I begin to ponder all the times that Favor has been wrong about estimated delivery times. I then recall that it's every time. Reporting problems on an order is not an easy or worth-while task as you will still be paying more than what the food is worth. Even if they refund the processing + delivery fee, cold food is pretty bad & as I sit here wondering why I'm being so lazy by not picking up my own food, I then realize that pizza is always on time. It's always under an hour. It's the OG delivery service & they've got it down. I could have pizza for breakfast instead of cold eggs. In conclusion, do yourself a FAVOR & go get your own food or order a f****** pizza.
Horrible service 1/5
They hire anybody and you have some really nice people and you have some people who can care less about your order. For instance I specifically wrote instructions for the runner to find my place so of course he completely ignores it and can’t find my place. Calls me (sounded like he was on something) and parks nowhere near where I told him to park and says he’s on foot looking for my place. I said for him to cancel it. I wake up to charge my card for the full order and of course this guys takes a tip for work he didn’t do.
Expensive and Not Transparent 2/5
The app is very convenient and offers a broad catalog of options, but they seem to go out of their way to hide the costs until you have to pay.
Just so people are aware, the costs are as follows:
20% tip automatically to the driver
10% “processing fee”
$6.00 delivery surcharge
So it’s quite a premium, and you won’t find out until your food is waiting for you at the front door.
Worst ever!! 1/5
By Not easy to figure out
For one ..they don’t give a total before you place your order and second they just charged us $27! For Taco Bell for which our actual order was $13!😡😡
over charged me 1/5
i ordered a 4 dollar meal. A ten piece nugget with a frosty. So if it has a six dollar delivery fee and i give a 2 dollar tip. WHYAM I GETTING CHARGED 20 DOLLARS. mind you it took over an hour to get my food from a fast food restaurant and when it arrived the food was cold and the icee was melted
Favor is good! 5/5
I enjoy favor! It is really convenient when I am sick or too busy to cook or go get food!
Not as good as ubereats 2/5
Favor must not have quite as rigorous of a hiring process for drivers. Half of the time I used this app, the driver forgot something, ordered the wrong thing, or took so long I figured I should have driven there myself! The times I did receive the correct order, I felt like the $3 delivery charge should just be a tip rather than adding an additional tip on top of that!
No longer my favorite app 2/5
I used to love this app but lately it’s become frustrating. Slow, expensive deliveries defeat the purpose. Paying $50 to wait an hour+ for delivery of cold tacos or a burger from the place 3 blocks away is kind of useless.
Also not having a way to review past orders and prices paid is kind of shady. I thought this feature used to exist but I can no longer find it.
Sometimes the delivery is dead on and sometimes it just blows.
I’ve had three bad experiences right in a row after many good ones.
One dinner was delivered missing items, the driver had to go back (WITH WHAT WAS CORRECT!!) then brought back our food, cold and took another 40 min to deliver the missing items.
This am we were looking for breakfast delivery and was told the restaurant only worked off of a brunch menu (not listed on the app) and another we tried wasn’t doing breakfast any more despite them listing it on the app and the 3rd place we tried didn’t carry a soda we asked for, even though they listed it on the app.
Get your info right and your menus up to date please.
If not we’re going back to Uber...
Incompetent drivers 1/5
By Mattttttt wwwwwwewe
Drivers can never find my house and charge overblown tips. Faster to go yourself. Or ubereats. Really anything else but favor
Uses Favor twice and both times sucked! 1/5
Tonight we are using Favor for the 2nd time. The first time we used it, it took an hr+ longer, to receive our food, than the app told us it would. Tonight it said the food would arrive between 715-730pm but it’s now 815 and my driver JUST texted me saying she would be another 30+ minutes!!! Why doesn’t the app give me a
more accurate wait time BEFORE we place the order so we can decide if we want to wait that long.
Additionally, why isn’t there a space to leave the driver notes for each food item (no tomato, or sub beans for a salad)? The driver had to text me 5-6 times to get food related options. Waste of time. Or, why can’t we just order the food, straight from the restaurant, and just have the driver pick it up???
We will be finding a different food delivery service next time!!!
Recently Favor has been hit or miss. On a recent order, Favor went through a half dozen runners without profile photos saying each was running my order (headed to the store). It took around 20 minutes before a real runner started on the order. I wish Favor would be transparent about this instead of letting me wait hungry needlessly.
Horrible App 1/5
By AmyKay 149
Wait time is unbelievable. Placed order at 4:45pm, and my delivery time changed 3 times because Favor couldn’t find a “runner”. When my delivery time finally changed to 7:30, I cancelled my order. Almost 3 hours of waiting and I bet it would have changed again. Rediculous!
HORRIBLE customer service and very sketchy delivery personnel in San Antonio. I no longer use the app for fear of my safety. They have randos delivering food and customer service is a joke. You’ve been warned.
GREAT service when it works right 3/5
By Over the Lecturing
Pros: The drivers are great! Communicative and prompt - always helpful.
Cons: The time quotes are sometimes WAY off. A few times I’ve placed an order and had to wait over 2 hours to have a driver assigned.
In short, the service itself is amazing, but the administrative side needs work.
It’s a pricey! I used it for the first time but I don’t think I will again. The delivery cost is okay but there are other costs involved I wish they told us the price before the driver picks up the food!