Camera scan doesn’t work 1/5
Downloaded app to use the camera to scan the barcode on a delivery sticker left on my door. Got a long error message about license download error from NeoData. Worthless. And worse, there’s no way I can report the error to the app team. Being a developer I would rather do that than leave bad review but they left me no option. If you want a better app let users easily tell you what’s broken...unless you don’t care which is what it seems.
Very buggy! 1/5
Click “From Me”, then “Scan Barcode”. App asks for permission to use the camera. Grant that permission. App hangs forever at that point: no progress indicator, no error message, no controls to cancel, exit, anything. Have to force quit. How did this ever pass QA?
Won’t work 1/5
So unlike USPS and UPS it was able to give me an estimate for my shipping needs so I decided to sign up for an account to be prevented from doing so because it decide my address was not “residential” and told me to use a residential address. Thanks for knowing more about my (RESIDENTIAL) address than I do.. oh wait.
Stupid and useless 1/5
Safe yourself frustration and don’t download this dumb app
Just bad 1/5
Both their app and website are terrible
Scan function doesn’t work 1/5
Error message when trying to use camera. Can’t electronically sign for packages
1 Star is too many 1/5
By Quaglin Z
App is worthless
Needs an update 1/5
By Squirrel Paws
The older app version was perfect. This is terrible. Please fix it. Cannot view details.
Can’t sign for delivery 1/5
During the verification it asked me to pick a name of someone I’ve never heard of that it thinks I should know. App errors out when you try and scan a barcode. No place to sign for delivery. Totally useless.
Won’t work 1/5
The scan has error message. Please fix!!
Does not communicate with FedEx servers. No package tracking - says tracking number doesn’t exist. Website says otherwise.
Barcode scanner doesn’t actually scan.
I never write reviews (this is literally my first) but this app is so shockingly bad I thought I’d try to save others the hassle. I read the other bad reviews and thought that there is no way it can be as terrible as everyone says....but it is. It just doesn’t work. For such a big logistics company, it’s crazy that they can’t get even basic functionality.
DUMBEX..Worse app ever in history by worse company 1/5
There is no point to this app since it is not communicating with the dumbex office. Only delays and confuses the issue since my delivery options i fill out on this app are never honored, even when i pay $5 for them..-
-i scheduled laptop delivery 12/12, 5p-8p for a $5 fee..and changed my schedule to be home. Dumbex delivered on 12/11 left a note for me to sign so they can leave the laptop on front stoop in pouring rain on 12/12 so it can be ruined or stolen.
-I scheduled and confirmed wine delivery pickup from a specific dumbex office on a Friday since i was not home and needed the wine for a party sunday. Dumbex did not have the package at the location till next tuesday.
-Another package started out w $6.50 dumbex delivery for 12/6 from Chicago, was re-scheduled by dumbex for 12/12... ended up at my house 12/11 left in mailbox by US POSTAL SERVICE!!!! Althogh i was told needed RELEASE signature.. they call that their " smart post"🤔
- the notices they send for delivery on the app are 100% wrong and again ur requests made on app are sent to mars!!!
And they will tell you dumbex offices have no communication w their dumbex drivers once they're on the road. NOW THATS UNBELIEVABLE IN THIS DAY OF COMMUNICATION OVERLOAD!!!
Nothing works 1/5
Nothing works on this app and all I get are errors. Every page and button has a new error. Garbage!
Scan Feature Doesn’t Work! 1/5
Scan Feature Doesn’t Work!
Does not work 1/5
Does not work. Freezes upon launch.
HORRIBLE ‼️ 1/5
By Reese Kwen
If I could give 0 stars I swear I would ‼️ Worst customer service ‼️ Tracking info is NOT updated frequently ‼️ I will NEVER order from a company again whose method of shipping is FedEx ‼️‼️‼️
Waste of good bytes 1/5
Registering requires a phone number. A real pity that the primary school dropout that wrote the signup form forgot to add a "phone" field. If the rest of the app is like this, I won't bother, and think twice before I use the services of a company that ships this level of sloppiness to their customers.
Barcode scanning issue 1/5
By King Tutor
The barcode scanning didn't work and app completely halted. Don't waste your time.
Crashes error 1/5
App always crashes or comes up with error message to try again later.
By Chicory Chick
Sad this app is not updated. I was informed & alerted by app that my delivery was today 10:50am to 3:25 pm. Waited no delivery, called informed someone would call me ASAP. NO return call. Informed will not receive package for 3 days...closed Sunday& Monday, should receive on Tuesday. Requested why app not delivering this information. Could not give me an explanation. Reports app not accurate???
Doesn’t work 1/5
Trying to scan a door tag barcode. Doesn’t work (shows an error message).
Trying to input the number instead. Doesn’t work - it isn’t recognized.
Trying to see if the door tag function is available elsewhere in the app - it isn’t.
On top of that, FedEx doesn’t give you another option to do the door tag except leaving a physical tag on the door/gate, which isn’t viable where I live. Annoying.
So lame. #FAIL
bad shiping, too much paper, very slow... 1/5
don't trust this combany...
App doesn’t show up in notifications 1/5
When I go into system settings.. notifications... fedex isn’t listed an an option to “turn on”
So I have to manually check the app to see the status of my package :(
By Disappointed I you GCT
Doesn't do anything that the door tag says it does. Can't sign electronically for package, can't track, can't leave delivery instructions. Pointless. And the address verification is downright intrusive!! My ex husbands age?? The former owner of my house?? What in the actual f--k are you thinking FedEx.
Can not scan barcode. Registration fails. Useless.
Can’t enroll in delivery manager cause you need a residential address which I entered one. Garbage
I have searched the tracking number and it shows the package in transit, but then a message box appears on the screen telling me the app is unable to complete the action and to try again later before i can even turn notifications on, or add delivery options. I am trying to use the “ delivery manager” to have the package delivered to my mother-in-law next door since it is sons Christmas gift. I should have known it would be glitchy when it made me create my user profile 3 times due to the same error of not being able to complete the action. Deleting this app
I can’t sign electronically 1/5
I only downloaded the app after I missed a delivery. The door tag specifically said to download the app to sign electronically. You can also leave the door tag with your signature on it in your front door, which I hate to do (my name, address, and my signature outside my door for anyone to take it? No, thanks!). Anyway, if you indicate in the door tag to download the app to sign off your package and you can’t because it’s non existent, someone skipped the app quality control checklist before going live! Really?!!!
Can’t scan barcode 1/5
Can’t scan barcode - error in license information for the in-app camera scanner.
Just doesn’t work 1/5
Got a door tag. Told to download the app. Did so on brand new iPhone. It just doesn’t work. Nothing. No scanning (yes I enabled the camera). No tracking. Nothing. Completely useless. Embarrassing for FedEx
Worst app ever 1/5
This is the worst app ever. It freezes constantly.
Have been using this for two years now. There is no way to request a specific place to have packages left at your home, like on another delivery service’s App. I have been trying to change/add my new address for well over a week now and keep getting an error message. Deleted, re-added App., logged back in, same problem. Please fix this glitch!
Don’t waste your time, you can’t accomplish anything with this app. If I had control over it, I’d never buy anything that was shipped by fedex. Like other reviewers have said, creating an account is extremely time consuming. They lead you to believe it’s for security. Only then you realize you’ve created a useless account for their useless app, so your security wasn’t ever really at risk.
I just got this app to schedule a pickup. Won’t scan a tracking barcode, glitches out of the tracking page, “this operation not available at this time” This app is pretty much nonfunctional at this time.
Thanks for letting me use the old version for too long! 4/5
I knew something was amiss when I realized the app of yours I had been using never sent any push notifications. I decided to take a gander in the App Store and whaddya know! I found an updated app! If you did announce a new app, i could’ve missed it, however I usually am on the lookout for things such like that.
Why bother leaving a note saying I can sign!!! 1/5
By Upset Mommy
First of all, the package being delivered did NOT require a signature. So there should be no reason whatsoever that I’m having to even deal with you or your USELESS app.
Secondly, if you’re going to give the option of going to the app to sign electronically, it would make sense that THIS FEATURE ACTUALLY WORK. I see where I could potentially scan a barcode, but then it does NOTHING.
I cannot stand dealing with FedEX.
Schedule delivery doesn’t work 1/5
Tried to schedule a delivery but that option is not actually available he will only tell you what time will be doing
FedEx always screws up 1/5
Could not sign in because of verification questions are so stupid. Also FedEx is the worst delivery service I’ve ever used. I always am worried when something is going to be delivered by FedEx because they always screw it up
THIS IS THE A FANSTIC APP 5/5
By PCSO DISPACHER
THIS IS A FANTSTIC APP BECUSE IT LETS YOU TRACK YOUR SHIPMENTS THAT YOU ARE WAITNIG FOR WITHIN THE APP I WILL THOUGHT THIER WAS A FEDEX APP SIMLER TO THIS AVAIBLE TO DOWNLOAD ON THE APPLE WATCH
Sign in process impossible 1/5
Creating account and signing in is as difficult as fedex itself. The process to do delivery manager is impossible. The questions it asked had no association with me. Lock me out and then said I need to wait 24 hrs. There is a reason I have always avoided fedex. UPS app is easy and awesome.
If you want to sign... be there 1/5
Only downloaded app because the door tag states you can sign for your package so it can be left next time they try and deliver, and you can tell by the one star that is easier then winning the lottery :) Looked every where in the tracking summary/management and you can’t sign but you can leave delivery notes such as “wont let me sign please deliver” which is a useful as pants on an elephant. Hysterical and funny, makes you feel like you did something, but completely pointless. If the door tag says I can sign electronically yet I can’t, you may want to fix the app or stop saying something can be accomplished with it. Good luck everyone
App crashes 1/5
By Jeff M J
Since the most recent iPhone updates this app crashes on all my phones.
It’s a very useful app when it works.
The only reason I downloaded this is to manage deliveries and have them held at FedX locations when I’m away.
This function will not work unless you complete multiple choice questions verifying your identity.
All was fine until one of the questions asked, which of 5 listed people has/or had lived in my household... all of the names were strangers I had never heard of...and there was no way to move on without choosing one.
So now this is useless to me because there is not a “none” option. I refuse to pick a random person.
Will give estimated dates of delivery, but they are usually wrong. I had 2 packages that said delivery dates of today, but that didn’t happen. The more I order, I’ve been noticing fedex or anyone teaming up with the post office is bad business for the customer. If you’re going to get horrible delivery service you might as well stick to the post office delivery at least then you’ll know what to expect.
Don't Waste Your Time 1/5
If you, like me, are a residential customer downloading this app in hopes of tracking packages sent to you... Don't. Or simply prepare to be frustrated.
The verification questions they use are a joke. Went through the process twice then got locked out because I didn't answer a multiple choice question correctly (one of which was "age range" and no choice was correct; the other made you list a "familiar name" which, again, was way off).
Now, FedEx does say the info is not from them in regards to verification... But it's still subpar. UPS Mobile app is way better and simpler to sign up. Think about it, if you have to fight to sign up, how good can the product actually be?
I only tried this because a retailer I shop with online uses FedEx and figured this would be helpful... I'm better off using the emailed web link and hoping I have no issue with deliveries or rescheduling.
Actually worse than FedEx service! 1/5
Didn't think it could be done, but this app is worse than their website and services.
Can’t change address 1/5
You can change your address online when you move, but you can’t change it in the app. Every time I try to change my address I get an error, with essentially renders this app completely useless
Four stars because I just got the app 4/5
So far I've only used this once to hold a package at a different location. FedEx doesn't have the key to my apartment building and the intercom downstairs doesn't work so packages never get delivered. The last time I missed a packages I used their website to change the destination and it was good but using this app is much faster.
When I tried to log into the app I failed multiple times because apparently even your user ID is case sensitive.
The barcode scan feature is something to applaud, I hate having to type in long tracking numbers. However what I don't like is the fact that the app doesn't save what I scanned, I have to scan it every time. Or maybe I just don't know how to use the app.
... Never mind I just learned that I need to save it to the watch list.
Useless app, fedex doesn’t even use it 1/5
Seriously, there’s no point to having this app, just use the links in your email because it’s pretty much the same thing. Even if you set specific delivery instructions no one is going to see them. Complete waste of time.