Worthless site 1/5
So far I have not found this useful at all for anything. Would be nice if I could at least track my progress with the online coach.
By bcbs app thums down
This app is terrible. You can’t look any real information up. If you want to see what your actual policy covers you still have to log into the website. You can’t use it for claim forms by mail or to participate in the incentive rewards program. The look for a physician tab is terrible too. I don’t see the point in having this app.
Ins Card is in my Wallet 4/5
I was just able to add my insurance card to my wallet. Thank you!!
Only gave 4 stars because i want to be able to track my incentives through the app too.
This is the best of the least helpful apps I’ve ever used. It provides little information and less service. Even though I’ve enabled Touch ID, it won’t work.
It’s Okay 3/5
The app is good for viewing your benefits, out of pocket maximums and such, but it would also be great if we could have access to our Online Health Coach and our Wellness Card benefits from this site, especially the Online Health Coach.
Why can’t I print, copy or share my EOB from my iPhone? I needed to send a copy of my EOB to the wellness card company for verification of a payment that didn’t meet their requirements and I was unable to do so. I didn’t receive an EOB in the mail and it would have taken too long to request. I this this is a waste and isn’t user friendly.
Terrible but I assume no change in store 1/5
I admit that I went into this with low expectations as this is the usual poor service I am used to with giant government contracts.
An obtuse beginning with no help on what I possibly was doing wrong with sign in. Turns out dates have to be entered with slashes / rather than dashes and four digits for the year. No examples to steer you. After I got through that, the site asks for all kinds of information that you cannot possibly have on hand. I gave up. Too much hassle for little benefit.
So fate it is great! 5/5
Everything at my fingertips. Just downloaded but does everything that my Macbook version does but portable. Will rate again after use more.
I appreciate the ease and simplicity of navigating this app. We have three adult children on our plan and it is so helpful that they can access the ID card and find network providers easily from their phone.
Fantastic additions 5/5
With the addition of full EOB access this app becomes very complete and extremely handy when on the go.
Excellent App 5/5
Love using this app. My only complaint, make the app iPhone X compatible with facial recognition
Out of pocket 1/5
My out of pocket has not changed since August 2017. I am getting ready for major surgery and I know I have met the $5000. I have had heart Cath, major skin cancer surgery and now they are starting with Breast biopsy etc
Please straighten this out. I have been paying doctors since August but that total has not changed from $2800. Please help. I have talked to 4 different people in Florida and Georgia. Patricia lehman. 267062394
I also forgot to add all my EOB show that what I owe is zero. On all of them since August is Zero. The ones that was run thru the second time the amount I owe still says I owe zero !!!! So when I get ready to have this sleeve surgery even though I have met the out of pocket you are going to tell them I have not met the $5000. Who do I need to call OPM. INSURANCE COMMISSIONER CONGRESS REP. WHO?????
Load ID card in your digital Wallet 5/5
By James Jenrette
Allows you to carry a digital ID card. This is a step in the right direction, now where are the dental and vision cards?
OUTSTANDING update 1/5
By Allen Lieberman
APP worked seamlessly on my iPad PRO with Touch ID and I accessed my doctor and pharmacy claims without any problems. My only wish and it’s a real nit pick is to support landscape mode down the road.
Why can’t we access EOB’s? 1/5
This app would be SOOOO much more useful if I could actually view and download EOB’s through it. Currently, I don’t find it helpful at all
Fepblue in the palm of my hand....THANK YOU. Now I can check in with my online coach with ease!!
This app can’t seem to find me I’m in Montana and keeps saying I’m in Alabama 👎🏽 yes I have my location turned on and even when I put in Missoula , Montana looking for providers it keeps switching back to Tallahassee 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽
RX in app 2/5
Why can’t I get to mail order RX like I can from desktop way? Please add a way to RX!!!!
As terrible as the website 1/5
I signed in to the app the way I always do: same user name and password. Only today I’m told that they are incorrect. Oh. So I signed directly to the website via Safari - same user name and password, mind you. No problem. Got right in. And every time I sign in either way, I get the verification thing : your device is verified for the next 4 months - until tomorrow when I have to do the same thing all over again. And now it wants me to verify my personal information, only I am given no way to do this, except to send them an email telling them that all information is correct. Look: first fix your ridiculously terrible
website, then write an app. And get a real web builder to do it for you. Don’t do this yourself. Just improve your health care business. That is passable.
No Face Recognition 3/5
By The Riverguy
Doesn’t take advantage of iPhone X capability.
Not useful. 1/5
Cannot see EOB’s.
Request card 2/5
Could not find were to request a new card.
Often it errors out and doesn’t retrieve my information.
Claims and EOBs 3/5
Decent app, but really needs to be able to display claims and EOBs, otherwise a visit to the website is required anyway making the app pointless.
Mediocre at best 1/5
Disappointed when this app opened. Thought it would be somewhat similar to the mobile app. Not even close. It might be helpful if looking for a provider or needing ID card information. I was hoping for easier navigation to the wellness page. Non existent. Looking forward to improvements!
Great start 3/5
This is a great start and I hope it gets updated frequently with new features such as the ability to read the EOB messages, check amount on my wellness card and all the other things I can do on the website.
Doesn’t replace website 1/5
By Alaska Federation
This is a very basic app to access basic insurance information. Doesn’t replace the website, which should be the app’s purpose.
Not much to it 2/5
You have a copy of your insurance card and access to how much of your benefits you have used. Card is nice (though so many other ways to carry it) amount of benefits used is not something I need to carry with me.
Available urgent care is nice, but so many locations are missing that it’s not very useful.
Ability to search for docs is useful, mainly because it’s so hard to get to on web site. Not sure how much I would ever use it.
What would be great would to be able to access EOB or order meds.
Little to no information 1/5
There is no claim information or access to EOBs. There is no access to the Wellness Program either. I would rate it much higher if these features were implemented. Having mobile access by fingerprint authentication would be the easiest, most secure way to manage health insurance information.
Very handy app! I like that I can see my ID card & plan limits with up to date info. Are there plans to add access to the Online Health Coach & Health Assessment? These are great tools that with easier access would benefit me even more!
Can’t ever log in 1/5
I suppose this might be a nice app if I could ever actually get logged in. I’ve been put through password hell and device verification but still can’t log in. I need to get in to change my email but it won’t take the password I had in my password keeper app that I know was correct. After trying to change my password it got constipated with the endless spinning wheel until I shut it off.
No support for iOS FaceID....great start, please continue to improve this app 1/5
No support for iOS FaceID....great start, please continue to improve this app
Would rate higher but no functionality 1/5
This would be a nice app if it had any functionality. Can't get EoB's, can't download any information, and residually annoying is the fact that I get emails saying I have secure messages, then go to the app and can't see any messages...
Good for card only 2/5
It really doesn’t give you much information on the app, it’s good just for having your card accessible and to see if you met your deductible/out of pocket. Wish you could access EOBs on the app!
Just an ID card and annual total 2/5
I was hoping for a personal health record. This is not it.
No much 2/5
By Big bear 76
Good start but not much info l use the pc one
Info limited 2/5
Not much use other than seeing deductibles paid.
Very Limited Functionality 1/5
No ability to see EOBs
Doesn't do anything 1/5
Has, like, three functions. Big whoop.
This app is worthless, it does nothing!! Why would you make this??
There’s an app... 1/5
By Hannah co
Basically, this is a card and a button to call a nurse. Everything says try again later despite a reinstall. Website is just as bad.
NEEDS EOB data 2/5
I get an email saying I have new EOB Or new FSA activity. However, unlike the FSA feds app, the FEP Blue app gives no access to EOB statements - probably its highest end use value proposition. Hope that changes.
Not Good 1/5
All things are in Spanish —get real most of us speak English here. Was never able to find info that I had been alerted was there. Bout a good start!
Doctors are oblivious to electronic card. They have to have something that fits into their little machine.
Look nice but ends there 1/5
I go to my account to get info. Once I know i met my deductible do not Ned to continue with that but wishing this app had access to my statements. At this point useless, sorry.
Waste of time and bytes 1/5
This is a start for FEPblue but that is all the good I can say about this app. It does not give any information that is useful.
Very frustrating and a waste of time 1/5
Extremely difficult to logon and pass thru security and then you find out there’s nothing on the site worth securing.
A complete waste of time. Any child could design a better web site and interface.
Good start, but app needs: 2/5
1. The ability to see my dependents, their visits, costs, etc
2. I'd like to be able to get detailed info from clicking into visits. For example, I currently show 1/50 Physical Therapy visits. I want to be able to click on it and see the EOB
3. I want the ability to see my insurance policy; summary of my benefits.
Y Refer Us 2 Ur App???? 1/5
There’s absolutely no access to anything other then basic information you should already have about your insurance carrier.
I received an email today from FELP-BCBS informing me that my PCP added 2 additional items into my health insurance chart. It instructed me to go into My Health Tools for further information. To my shock...we don’t have access to anything called my Health Tools.
This app is nothing more than what you should all ready have. It allows you nothing more about your personal account or what’s in it or what’s being put in it.
Extremely disappointed...My insurance costs are way to high for such an inferior application Health Site that I cannot even check a update on that their email told to go to.
BCBS-You might want to consider putting this “Health Tool” on your app if your going to continue to refer people to it.
Good start 4/5
This is a great start. Please keep improving the app. See statements is a must. Thanks
e-Card only 1/5
This app is little more than an electronic card. Needs ability to transmit card to enrolled preferred providers.