Love it! 5/5
Quick, simple and let's me get my Sando fix on!
Great app amazing food 4/5
By rested and thankful
App is a little slow but is thorough. Anything that gets me a delicious sandwich faster is a good thing.
The game in the app is nearly impossible
I love the app. Works great.
You can never place your order through the app! It lets you get all the way to the checkout and then says "sorry, unable to complete your order at this time." That's really the only reason i downloaded the app and I've NEVER been able to order!
Great App 5/5
Love the firehouse app. Love the rewards program.
I love this firehouse app 5/5
By Micky Sticky
The app is so easy for me to use. I use it everyday
Could be more user friendly 2/5
There should be a way to use the app to look at the points added at the register. The "recent activity" just shows what had been redeemed, not how many points were added alongside the date they were added.
Unexplained errors on submitting order 2/5
Fix this junk please
Works great 5/5
The app works fine for me.
Terrible App! 1/5
This app needs a lot of improvements. On several occasions I can't select the location closest to me or I can place an online order. You also are required to have a credit card to use this app. When the app errors, it instructs you to call to location. You can then place a order over the phone without a credit card or any irritating issues with this app. I now only call in my orders.
I tried to sign on the app, & got the message there was something wrong with the information. The password reset option also did not work. This problem has occurred more than once. What good is the app if you can't use it? Please fix it.
Worked great 5/5
Placed order for a Hook and Ladder sub for pickup. Paid using points. Simple. Easy. Ready to pickup when I got there.
Can't log in 1/5
Reset password sends ridiculous string of characters which app still won't recognize. Useless!
Can't view menu at all except pictures. Come on FIREHOUSE pictures aren't okay for adults...we need words🤣
Can't access my account. 2/5
I either deleted or forgot the email that I signed up with, and when I try to sign up again it doesn't let me, and it doesn't really give me the option to switch emails. Because of this, I can't access my rewards anymore and I'm having to use a friend's number.
Great app but 2/5
Why take away the pay at restaurant option??
The hot sub button is missing.
Reconsider order requirements 1/5
App requires a credit card to place order (of any amount). I can understand for large orders but not for a $17 tab. Makes it difficult if i am ordering and having someone else pickup. CC has to be presented at time of pickup. 👎🏼 Plus, I'm not sure the rewards portion of the app is worth the trouble it is.
Needs work 1/5
There needs to be a build your own selection like they have in-store.
I find the app easy to use 4/5
I have been using this app quite some time now. I have added picture receipts after the fact and it works great. I think it would be better if you could review your current and past orders.
So far so good 4/5
Love the food and this app is fun and fresh!! Love to support our troops!
Terrible App 1/5
This app needs a lot of work. For one thing there's no way to add a receipt picture after the fact. I either need to take a picture of the receipt when I have it or forget it... terrible.
Second, I shouldn't even need to take a picture of my receipt. Rather, I should just b able to open the app and hold it over a kiosk of some sort and have it automatically entered.
I'll be limiting my business at Firehouse until this issue is resolved.
Won't let me sign in. Makes you read terms and conditions but no accept button . Tech support helped me out all good now 😀👍🏻👍🏻
Just using the app makes me hungry with the photos. Thinking about how the items taste while ordering makes the process more enjoyable.
Scam Alert! 1/5
Firehouse Subs continues to NOT award double points to one's account when one makes a sub purchase at one of their restaurants on Double Points day (which usually is every Monday). This has happened to me at least twice within the last month. I have submitted an email to their customer service email address, and I also called them on their customer service line and left a voicemail with my name and number, but nobody ever returned my call to rectify this serious problem.
Class-action lawsuit, anybody?
App and rewards are the worst in the industry HANDS DOWN!!
Doesn't work 1/5
Doesn't work, wasted my time.
Good restaurant, bad app 1/5
Any time I try to process an order it errors out and says to contact customer support
Was really looking forward to finally trying a Firehouse Sub. But after using the app. I don't know if I will bother. Hope the sub is better than the app. Keep getting Error Messages.
Does not give points earned! 1/5
The app, on several occasions, has not given me my points earned. I put my phone number in the terminal at checkout, but still no points. Sometimes it does work, but other times it does not work. On two separate occasions I specifically went to FireHouse Subs on Monday for double points. I never received the double points, not even regular points. I feel robbed! I will not eat at FireHouse Subs for a very LONG time - even after they fix this bug. It's just too much deception.
Don't bother me after midnight 1/5
Push notifications after midnight. Really
Love it 5/5
Best subs ever
Firehouse subs 5/5
By Isabel davila
One word I can say and its amazing love it
Love my Firehouse 4/5
I love Firehouse subs although I have only tried a couple. I have been able to use the app without to many problems but my issue is in getting my reward points for online ordering. If I use your app to place an online order I shouldn't have to take a picture and submit it in order to get my rewards points. When ordering online I am not usually the person picking up the order. This process should be easier!
Worst app I've ever used. 1/5
Put your phone number in at the register? Funny. Hasn't worked yet. 1 out of 3 times when you submit a pic of the receipt, because inputting your number doesn't work, that doesn't work either. Frustrating waste of time. Rating 1 star only because you can't rate no stars.
I couldn't go lower than one star 1/5
When I tried to use reward points on an order in the app, it said I would have to redeem them at the store. When I got to the store, because the pay at the store option was gone, I was told that it was too late to redeem the points because I had already paid! It took a manager, after several minutes, to cancel the original sale and re-do it. Good way to lose customers!
my experience 5/5
Very easy to order, walk in store to pick up. i have not experienced anything similar to prior reviews
Not good functionality 2/5
Why is it possible for me to actually redeem a reward without actually being in an order or at a restaurant. I signed up and thought I was loading my account only to find out I redeemed it at home
TERRIBLE worst app ever 1/5
By Jersey Boys are da best!
App keeps giving error message and to use info link to get help. Problem is the app doesn't work so how can you use that info link?!?!? Meanwhile I have over 80 dollars worth of receipts to upload. What a complete waste of time. Worst app I've ever downloaded
Love it 5/5
I love this place and the idea of getting a free bonus sub every once and a while
Won't let me sign in 1/5
This app won't let me sign in every time I try to sign into the rewards app I get a 'something went wrong' message every time I even uninstall it and reinstalled it multiple times and it still doesn't work. Please fix it.
Not rewards in-app, slow deprecated app 1/5
By Jason Pruitt
Really bad app. No rewards in-app, you have to present rewards separately. More hassle than it's worth. Bad programming, app runs really slow. The worst of food pickup apps I've tried, and I use them all.
Worst app/rewards program EVER!! 1/5
If you log in just once with the app, you can never log in on a computer again. I can't get my birthday reward and now I'm stuck with an app that I use maybe once a month taking up valuable space on my phone. Worst program ever.
Oh yeah and taking away the pay at store option is ridiculous. What if you have a gift card? I order online because I don't have time to sit at the store and wait for my food to be made, but I don't want to use my debit card all the time.
Bye-Bye Firehouse, you're a good sub, but no longer worth the hassle.
Great Place 5/5
So many choices for quality subs!!!
Place is delicious!!
By An exception to the rule
Took away the option to pay in store. I liked the convenience of paying in store when picking up my order. Please add back.
Doesn't always work 1/5
One star for an app that doesn't work 100% of the time. Inconvenient.
Not Good 1/5
Can't get through creating an account for rewards without error messages at every step. Keep getting "something went wrong" pop up messages. Deleting the app ...
Love the restaurant. Hate the app 1/5
I'll start off with firehouse sub is the best. Love their restaurants. Wish there was one closer to my house.
Now to why I gave the APP a 1 star. I find this app to be useless. Try to place an order and it constantly gives an error and to contact customer care. Click the customer care option and well since the app is messing up you can't contact them either.
Before when it would work it was alright. Just wish that if you paid through the app you'd get the rewards. But it doesn't work that way. Nor do they tell you that when you go to pick up your order that in order to get your reward points you must tell them you want the reward points and then give them your number. Kinda defeats the purpose of having the rewards app and and not being able to use the app as well as if the app allows you to make an order that it wouldn't automatically add the points to the account.
Needs bug fixes! 2/5
By Snow Flaake
Cannot switch between option while loading. And the loading screens take forever.