Needs help 1/5
App always seems to be buffering and after deleting and re-downloading it will still have the same problem.
Why do I have to photograph my receipt? 3/5
If I’ve paid for my order through the online app, why must I then enter my phone number at the register (not always possible - the register closed the sale today as I was entering my number) or photograph my receipt? Why not just add the reward points automatically when payment is made through the app? These extra hassles seem completely unnecessary. Otherwise a good, functional app.
Outdated and slow app. 2/5
App starts to load but after about 10 seconds force closes so I’m unable to create an order. Tried uninstalling and reinstalling but same result.
Well organized, easy to use 5/5
Very simple process to scan receipt and collect rewards points. Very easy to search menu, customize food options, place order and pay. Everything works perfectly every time. When picking up order at store process is easy and quick. Staff is professional, friendly and cheerful. Paying in store for online order is also quick and easy. Orders are always correct and food is always great.
App does not work 1/5
When trying to pay the app says can’t complete, Call the store.
Crappy version 1/5
App never finishes loading. I see my reward points and nearest location but since app won’t finish i can’t redeem points.
This app is crap 1/5
This app never works!!! Login never works, tells me to contact support?? What support, fire app developers???? (Facepalm)
First time it didn't even work 1/5
The first time I used the firehouse app I did everything it asked and followed the steps and when I got to the firehouse location where I had placed the order they said they never received the order and one of the employees even said that another lady had a similar problem earlier that day with the app.
Firehouse Ordering to completion, FLAWLESS!
Subway can kiss my.....after they mesed up AGAIN for the last time.
Point system 3/5
I eat at firehouse frequently and my points do not update in the app. It’s frustrating sometimes because I should have more points than what is shown.
This app is garbage just like the customer service - just like the owners.
Logs you out when you go to use your rewards 1/5
Each time I want to redeem a reward it has conveniently logged me out. Would be nice if it supported touchid
Clunky, buggy 1/5
At least it’s free and easy to uninstall.
Promotions not offered in app 1/5
App does not show sub specials. 6$ meatball sub combo special is full price in app.
Multiple Debit Cards 4/5
Allow for multiple debit cards to be saved to a users profile.
App doesn’t work 1/5
It hasn’t worked for months. Deleted and reinstalled with no success. Love the food though. Ordered through Safari with no issues.
Needs some love 3/5
Firstly, let me say that since the beginning of this app they’ve always had the keyboard size set to “blind”. I’m not vision-impaired, so please set the app so that it falls inline with the system settings of my iPhone. Secondly, let’s optimize this for iPhone X please.
Positive news: I am loving the ripoff of flappy bird to win points for free food!
Fix the darn bugs 1/5
By Spider user 213
I haven’t had the app for over two months cause y’all apparently don’t know how to make a functioning app. I can’t log back into my account. Can’t get a new password to get into my account. I think I won’t go to Firehouse anymore!😡
App does not give rewards. 1/5
Convenient for ordering ahead and paying, however my favorite sub is not on the app. I have to choose something besides the engine company if I want the convenience of ordering online. Also, I usually don’t receive the reward points. I eat at firehouse A LOT. I have had the same amount of points for over a year, and have even sent in receipts to try to get the points. I have given up on the rewards.
App needs fixing 2/5
Every time I try to log into the app using the password that it sent me it says incorrect... I have tried multiple times. I can never log in..
We love eating at Firehouse Subs 5/5
By Cassie Yvonne
We eat at Firehouse Subs at least 4 times a week! We love there subs and salads! Love their service!
I love Firehouse Subs. This is an amazing app, because it is so quick and simple to use, it saves past purchases of mine so I can re-purchase without adding in all of the customizations again.
Another way to get your email address and another password to remember. Delete.
Rewards don’t work 2/5
Orders seem to go thru, but redeeming rewards and earning points don’t.
Unexplained errors on submitting order 1/5
Fix unexplained ordering errors
When you come to love going to Firehouse on your birthday and you end up paying for your sub on your birthday because “sometimes it takes a while for your reward to go show up your account” (via a Firehouse 1800 representative).
Some things just need to stay analog.
Pretty nice app 4/5
This app is pretty well thought out and works well. Now, just make it where we don’t have to enter our phone number at the register each time and it will approach perfection!
Awesome sauce 5/5
By Horrid quest
Very to use and rewards are always changing
Love it 5/5
Best sandwiches ever!
Issues gone 5/5
Whatever issues the app had before they seem to be gone. Ordered easy and seamless! Love firehouse subs!!
Love it! 5/5
Quick, simple and let's me get my Sando fix on!
Great app amazing food 4/5
By rested and thankful
App is a little slow but is thorough. Anything that gets me a delicious sandwich faster is a good thing.
The game in the app is nearly impossible
I love the app. Works great.
You can never place your order through the app! It lets you get all the way to the checkout and then says "sorry, unable to complete your order at this time." That's really the only reason i downloaded the app and I've NEVER been able to order!
Great App 5/5
Love the firehouse app. Love the rewards program.
I love this firehouse app 5/5
By Micky Sticky
The app is so easy for me to use. I use it everyday
Could be more user friendly 2/5
There should be a way to use the app to look at the points added at the register. The "recent activity" just shows what had been redeemed, not how many points were added alongside the date they were added.
Works great 5/5
The app works fine for me.
Terrible App! 1/5
This app needs a lot of improvements. On several occasions I can't select the location closest to me or I can place an online order. You also are required to have a credit card to use this app. When the app errors, it instructs you to call to location. You can then place a order over the phone without a credit card or any irritating issues with this app. I now only call in my orders.
I tried to sign on the app, & got the message there was something wrong with the information. The password reset option also did not work. This problem has occurred more than once. What good is the app if you can't use it? Please fix it.
Worked great 5/5
Placed order for a Hook and Ladder sub for pickup. Paid using points. Simple. Easy. Ready to pickup when I got there.
Can't log in 1/5
Reset password sends ridiculous string of characters which app still won't recognize. Useless!
Can't view menu at all except pictures. Come on FIREHOUSE pictures aren't okay for adults...we need words🤣
Can't access my account. 2/5
I either deleted or forgot the email that I signed up with, and when I try to sign up again it doesn't let me, and it doesn't really give me the option to switch emails. Because of this, I can't access my rewards anymore and I'm having to use a friend's number.
Great app but 2/5
Why take away the pay at restaurant option??
The hot sub button is missing.
Reconsider order requirements 1/5
App requires a credit card to place order (of any amount). I can understand for large orders but not for a $17 tab. Makes it difficult if i am ordering and having someone else pickup. CC has to be presented at time of pickup. 👎🏼 Plus, I'm not sure the rewards portion of the app is worth the trouble it is.
Needs work 1/5
There needs to be a build your own selection like they have in-store.
I find the app easy to use 4/5
I have been using this app quite some time now. I have added picture receipts after the fact and it works great. I think it would be better if you could review your current and past orders.