99¢ store quality at Apple prices 1/5
By Craig in Alviso
I foolishly allowed FitBit to update my Charge HR (I waited a week to let them correct any bugs). It got half-way through and stalled; now it’s gone into a coma. It won’t update at all, and the watch is frozen in update mode. Typical Fitbit ineptness! With this kind of pricing, you’d think it was a quality product, but it is not. It’s inaccurate and poorly made (delaminating band within a year). They provide useless customer service, and buggy software. Great idea badly done.
So glad I have this. 5/5
By Pam Neel
So glad I have this!! Wanted one for awhile. Wish I would have gotten it sooner!!
Please fix notifications 3/5
Please PLEASE make it so we can clear the notifications you send to the app! I HATE going in and seeing a huge list of notifications from FitBit that I have already seen and cannot clear! I can’t be the only one this annoys. I feel like it’s a relatively easy fix from your end as well! Give us the ability to swipe left and choose delete or a clear all option.
Crashes to much 4/5
The app itself is amazing but the fact that it crashes so much makes me give it a 4 star rating.(It needs to be fixed)
Not accurate 1/5
The sleep part of this fitbit is NOT accurate because it says i woke up at 330 am which it is not true. I woke up at 630 am. Something is really wrong with this app. My intention is to have this alta bracelet to work with fitbit app for sleeping purpose. I want to see if i snore, talk or moving during my sleep. Any suggestion on which specific app that is so accurate for my sleeping observation.
Consistently crashes 2/5
By Kourtney R
Used to Awesome 1/5
It used to be awesome. Until one of the updates a few weeks ago. It deleted all my information from the past 2 years. And now you can’t change or fine tune options such as 24 hour time. I’m most likely going to be throwing this thing out and not going back.
Won’t Sync 1/5
When it works, the app is very helpful to be able to see a lot of information that your fit bit tracks. The problem is the app rarely syncs with my Fitbit, which is one of the reasons I chose to purchase a Fitbit in the first place. I’ve tried all the fixes suggested by fit bit, including turning off the Bluetooth function on my iPhone and back on and restarting my phone, but it still won’t sync.
By Shirts rack.
Fitbit was easy to set up and has tons of awesome features. Telling me how close I am to reaching my goals motivates me even more!
In the dashboard, there is no option to add a device. Please fix!
Fix the sync feature 3/5
My Fitbit used to sync in a matter of seconds, now it takes several minutes, IF it syncs at all.
Bluetooth issues 4/5
I love my Charge 2. The issue I have been having the last 2-3 updates (and I have one waiting now) it doesn’t sink all the time with my Bluetooth on my iPhone 6. I had no problem when I get my 2 last year and it stayed synced with my phone Bluetooth (for calls and text) until about a month or so ago. I have to keep reconnecting it. I googled it and for a solution, but it only lasted till the next update. Also it’s not good with keeping steps while your pushing a shopping cart Other than these, I love it for everything else and it’s features.
Made my moms phone freeze😡😡 2/5
Now she can’t even turn off her phone access her apps,nothing
By Joziah's mom
Wish this app would quit CrAsHiNg all the time i(phone) it used to be so Great!!!!
Doesn’t Work With IPad Very Well 1/5
Constantly doesn’t synch which is frustrating. Yes, did all of the suggestions on how to fix. We’ve purchased several over the years but this is the last one (I have a Blaze). In fairness, it does synch ok with the iPhone.
Great service! 5/5
I just got my FitBit Ionic yesterday and the FitBit customer service and shipping were second to none. I was well-informed along the way and they delivered as promised. The Ionic fits great on my wrist and is great. It looks nice and seems well built. Hopefully, it will perform as advertised! Great so far.
No accurate HR 2/5
The Fitbit isn’t tracking heart rate correctly. I have a strap and my hands on the machines heart rate and they match up but the fit bit tracks me at 105bpm when the other two are at 135/145 bpm. In the middle of hard treadmill, elliptical, strider, or bike riding. I can’t count on the heart rate to be accurate for resting if I can’t count on it at the gym. (Surge)
I love it 5/5
I have a Fitbit blaze. To connect it took me about 30 seconds to do so! Have had it for about half a year now! Wish I could text and call on it though besides that love it!
I had a Fitbit charge that fell apart so bought a blaze. Was extremely disappointed it didn’t come with ANY instructions. I did on line chat with Fitbit rep that was no help because they referred to items I had no clue about. I never was able to add it to my existing account so had to do a new account with a different e-mail. Very disappointed as the only reason I bought another Fitbit was to have my history. I sure hope this one doesn’t fall apart. Now, without instructions I have no clue how to use the buttons etc. I can’t imagine these guys think you are somehow magically going to know how to operate a new device. I’ll never buy another!
Absolutely loving it 5/5
I fully recommend Fitbit. It has given me a new excitement and accountability that I find incredibly fulfilling. As someone whose primary commuting is done by walking Fitbit’s keeping track and giving me great data helps let me know how I’m doing. I like the sleep data it gives. Also, the best food intake program I’ve found to date. Comprehensive and easy to use. Thanks for a great product! Excited for what’s to come!
My Fitbit Alta HR does not function well with iPhoneX there is no further alert for incoming calls
App keeps closing 2/5
By Brainard S.
When I look at the community and see how everyone is doing I switch back to the goals screen. Right afterwards, it shuts down and goes back to my phones home screen.
Totally annoying. Makes me not even want to see where my goals are at.
iPhone 8 and 8 plus issues 2/5
Despite updates still can’t use my HR 2 with gps and my phone. My steps are far below average ever since upgrading my phone :(. Please fix to iPhone 8 supported devices
Crashes sometimes. Messages need a way to be managed better. Other than that it’s ok.
Not working since update 2/5
Updated this app yesterday. Now it won't open.
Was great.... 1/5
It worked great until recently. It will NOT stop crashing!!!! It’s extremely annoying.
Ready to Return Iconic 1/5
The app is a piece of crap! Had an HR Charge and bought a new iconic. No directions except to go to web site and follow directions from app. Won’t recognize my wireless (my other stuff connects). Finally got set up over blue tooth extremely slow and worked for a day. Next day won’t recognize the iconic. Eventually got set up and then it lost all data and failed to connect. Get the app right before you sell an expensive watch!!!
Beware!!! Do not buy! 1/5
I’ve used Fitbit for years, just upgraded to ionic. A total mess! Took 3 hours with baffled support team to even set it up. Now won’t sync, another morning on support call. Finally discovered everyone is having problems today!!!!! Wished they’d told me that before wasting 2 more hours. To top it off, the wristband detached from the watch at the slightest motion. A terrible, terrible product. Am returning, buying an Apple Watch tomorrow
Delete completed challenges 1/5
The IPHONEX has been out 16days and Fitbit is STILL NOT FULLY COMPATIBLE with it!
Ghost syncing without seeing any of your progress in the app.
Basically you need to rely on your tracker to give you all info- forget challenges, goals, no way to see calories burned, hours slept weight loss- NOTHING!!!
APPLE WATCH HERE I COME
Fitbit ChargeHR. 5/5
By Judith M. G.
I love the ChargeHR. It makes me want to stay in shape. Love it so much.
Slow and closes app 3/5
It takes a long time to sync! And what’s more annoying is when I’m on the community page it shuts down! I like Fitbit for the challenges and counting my steps.
Doesn’t sync 1/5
Over the past few weeks it will start to sync but never fully finished syncing. I’ve even deleted the app and download again without luck. Please fix the app so it will sync properly.
How can I adjust the settings to where I can see actual steps on my Fitbit instead of k. Can’t figure it out. Thanks
Great except keeps randomly booting me out
Works great 5/5
App works great with my Fitbit 2
No issues what so ever
Not very stable 2/5
Loses password frequently and does not interface with password safe. RealPITA to have to re-enter a secure password with every attempt to sync.
Can't sync 2/5
Tried all troubleshooting methods, still can't sync. Any ideas??
This last update didn’t fix the syncing problem.... made it worse. It’s been going on for like a month now..... I have to try like at least 8 times to sync it before it will actually work. This is pretty annoying since this is the only way to find out sleep pattern and steps per hour..... and sometimes it doesn’t sync my steps.
makes you log in again after updates 4/5
Kind of frustrating after updating over night, on the rush the next morning, how many steps do I have ...and your stuck at a login screen.. I’ve already been overload with username and passwords. I know that I should manage them better, so should the app.
Have to reset the app to connect to GPS on iPhone6s 3/5
Have to reset the app to connect to GPS on iPhone6s. It can never connect automatically.
Every time I go into the app I can barely do anything before it closes. Then I have to open the app again and wait for it to take about 2 minutes to load. It’s not my device because I tried from all of my sources posibles and they all failed. This app glitches a lot!!!! Go to the web instead
This app is total garbage. drains your battery and it constantly glitching out. “Contact customer support” feature doesn’t work, impossible to find help with issues. Their help forum is crap too. Takes forever to load, and good luck if you want to actually track your sleep. Heart rate doesn’t calculate correctly or even close when there is sweat on you. I’ve had two fit bits that have conveniently broke a month or two after their one year grace period or warranty is up. Over this product.
Move it! 5/5
My Fitbit keeps me moving and motivated. It's easy to use, lightweight and stylish. I love the different color bands, I wear everyday.
Annoying logout problem!! 1/5
This app has been logging users out for months. Super annoying, lousy response from their customer service saying “please be patient”. I’ve suggested TouchID as a solution, but they just ignore us.
Never Again 1/5
I’ve had this app for years and have had it on 3 phones and all was great. Recently after an update it asked for a password for the first time since I first loaded it. I couldn’t remember it so I asked to have it sent to me. I have now asked SIX times with no response. I have an easier time with my bank and credit card apps than I do with this one. Why do I even need a password for this? Is Fitbit concerned that someone will sneak in and look at my calorie count or steps for that day??? I’ve read that calling doesn’t help either. Life is too short for this. Since my Fitbit is now useless I will be looking elsewhere to buy a new tracker.
Dashboard account not there 1/5
I can’t set up new Fitbit 2 cause the account tab is not on app. FB 2 won’t pair either with 7 plus.
doesn’t always sync on iPhone 6S plus 3/5
App doesn’t sync often
Luv my new fit bit app!!! 5/5
First day and I'm hooked. I didn't quite make my goals I set for myself, so because of this app, I WENT BACK to the gym later in the day, and met my goals!!! I never ever would have done that without this app. Love love love it.
New Update Disaster 1/5
Your “new” software update crashed and disabled my Fitbit. Now that the Bluetooth is disabled, it not only won’t update, but doesn’t synch any longer either. And replacing it with a new one - IS NOT AN OPTION. Apple Watch is the only way forward.
By Thin Lin
I have only had my Blaze for a day but once I got everything setup I was eager to get moving, log in my food consumption and see how well I slept. I had a Charge for two years and wore it out. I treated myself to an upgrade and am so glad I did! I am going to love it!