Love the Fitbit 5/5
I love having my Fitbit to track my movement and my sleep. Great app
I liked it how it used to be 1/5
I’ve been a proud Fitbit supporter for a long time now, and the app has changed in ways I do not prefer.
I would be happy if there was an option to go back to the old dashboard, where everything was in rows. The reason I liked this better was you could quickly glance at it and see how you were doing. With the newer dashboard, you have to scroll and look through everything. When the new dashboard was released, I thought I’d get used to it, but I haven’t. I’m almost positive other users would agree. If this could be made possible, I will change the review.
Besides for the dashboard, the app has a lot of white. The old “style” had a lot more green/blue, making it easier on the eyes. The settings are incredibly confusing, such as if you wanted to change your height. It takes forever to find. If there were “preferences” on what you wanted the app to look like, that would be great.
Other than the overall look and feel, the app works well, keeping everyone motivated to stay active. The products work well, support is always helpful, and provides a lovely experience.
I really do wish you could return to the old Fitbit app, as I’d like to do that.
New: so far find it motivational 3/5
I've just started using it. I find it motivational ( and depressing at the same time!-- ) really like the phone dashboard and find the sleep pattern info also helpful! Gave it 3 stars because it's all so new. My first Fitbit! And it is a Charger 2.
Totally Worthwhile App 4/5
I love this app. Very user friendly, which I so much appreciate, because I don't need any more stress in my life! Made setting up my Fitbit extremely easy and it charts your results exactly as promised. Get it!
Terms of Service 1/5
I am trying to set up my Fitbit but I keep getting stuck on the terms of service. I click “I Agree” but nothing happens. I thought maybe it was my phone so I tried it on a friends and the same thing happened. I can’t get passed the terms of service.
App 2.401 Fitbit one no longer syncs 1/5
By App Feedback C
As of the last update, I had to turn off all day sync as it kept losing connection. With this update I can now only sync when I plug in the Fitbit one and restart it. After 4 years I think I’m about done.
Love it 4/5
Have been using for a few days and love Fitbit! Works great!
Love my Fitbit 5/5
By Bunny Fitness in Atlanta
5 stars. Love it and its keeping me moving.
love this app but it keeps crashing!
Lost all data 1/5
Update deleted all my data, all my progress and friends are gone and it’s not tracking my sleep anymore. Kicking myself for updating
Still lots of bugs especially for iOS 11 1/5
I can’t get my surge to all day sync and now that I removed my surge from my account to troubleshoot I can’t get past the beginning of the setup process which all you do is press next. This is getting ridiculous and all Fitbit does is try to get me to turn off Bluetooth and turn it back on and unpair and repair my device and all I get is the same error messages. This is very frustrating! It’s a bug in their software and they don’t want to admit or try to fix it because it doesn’t affect everyone and they don’t want to try to fix it because it possibly could get worse.
Edited Review-Extremely Pleased 5/5
EDIT: I called FitBit customer service and was connected immediately. The representative was friendly, patient and kind. She also worked with me and got my issue resolved quickly.
I am very happy with the level of service I have received, and I am a renewed fan of this company.
RESOLVED: Issue was not iOS 11 but that my Fitbit device was still under the Bluetooth on my old phone.
Since iOS 11 and getting the new iPhone, my Fitbit will not sync. Turned Bluetooth off and on. Deleted device and re-added. Now I cannot add my device. Deleted and downloaded app again, still cannot add my device. Downloaded app onto iPad, and cannot add my device. Device is charged, awake and near the phone/iPad. No other devices are near. I’ve followed the troubleshooting suggestions.
I would like to say that I LOVE the food tracking part of the app...I really like how it works and it helps me more than other food tracking apps and programs. There does seem to be inaccuracies at times, but probably that would be found with any food tracking app. Please keep striving for accuracy! 😊 I hope that the situations will be fixed ASAP.
Additional note: the community can be a good thing, but there are people (both men and women) using it inappropriately. It is used as a dating app, to show as much skin as possible (some report-worthy :(), to sell various products such as Beachbody, Plexus, HerbaLife, etc. Of course, this happens with any type of social media app. It is easy to block people and there is a report feature.
I can’t set up mobile track on my new iphone...
Fitbit flex 4/5
The only problem is that it pops off easily sometimes, and I've lost it once but obviously found it and almost lost several times. But it amazingly lets me know about my sleep. I knew I was not sleeping well or did not feel that I was, but this breaks it down and I am not getting more than two to three hours without being restless and waking up.
iPhone 8 1/5
By GM Enthusiast
Does not support mobile track on iPhone 8. This app is now useless for me and I can no longer participate in the fitness program at my work. Thanks, Fitbit!
By Person from the worldwide
This app is really useful and motivating. If anyone needs a health app, then this is the one.
Does what it should. Could do more. 3/5
By d humm
As a fitness app I’d does well. Tracking what it should. As far a the smart part of the tracker I fell it misses some basic things like notifications for WhatsApp. It has that function with android, but not iPhone. WhatsApp with that?!
Great work guys! 5/5
Keep up the good work!
Charge 2 3/5
This is the second one in about 2 yrs.The first one broke about at about 9 mos and they replaced it. This one is about a yr old and doesnt measure anything correctly. Steps are wrong, it doesnt measure exercise no matter how long it is, its not measuring my sleep or how many times an hr I done 250 steps. Yesterday it gave me like 512 steps or something. I wont buy another one. Think I’ll give apple a try.
Can’t click “next” to agree to terms 1/5
Syncing issues 2/5
I have to repeatedly uninstall and reinstall my device for my active minutes to show up in my dashboard. So annoying! Could you please fix this??? I have a charge 2 and I love it. The app not so much.
Works Great 5/5
Just received a Charge2 as a gift. First time user. Downloaded app to IPhone and have been using it with no problems. Also downloaded app to PC; no problems there either. I'm still discovering how to use all the available options but I especially like the sleep tracker and step counter.
Won’t stay logged in 1/5
Love my fitbit, but the app never stays logged in. Ridiculous
You just broke it 4/5
Your new update doesn't allow me to login... fix it
Apparently your servers were down for app connection? Website worked and later on app allowed login again
The Fitbit app wouldn't let me make an account using my birthday cuz I'm only 12 so my mom tried making an account and I would let us make one!!
Upgrades needed 4/5
You need to add an option for pregnancy and breastfeeding. There are increase nutritional and caloric needs during these times.
Alta HR Review 4/5
Works great with it, can’t speak on Fitbit’s other Watch products but my app always syncs up with my Alta HR without any hassle.
Challenges work great with my friends, however that feature is kind of moot, as you can jerk your arm and this action will add to your step-counter. On average you could give or take 200-500 steps from your total, and this is totally dependent on your daily activities.
I mainly use it to track my heart rate and sleeping patterns, so the step counter is irrelevant to me, but about 99% of Fitbit users buy your products for the step-counter, so I’d recommend fixing these (gyroscope) glitches.
I love it 5/5
I love this app. It works great. Love keeping myself on goal.
Easy to use 5/5
The new Fitbit app is great! User friendly and easy to understand.
Love my Fitbit 5/5
I love the charge 2. So many options
Bad customer service 1/5
I have been a consistent user of Fitbit Flex since 2014. I recently had to purchase a new one because the tiles last about one year. After spending the money on a new Flex, the battery is only lasting 2 days. Working with Fitbit customer service for one month now, they kept asking me to take steps to preserve the battery, which I kept doing and still only 2 days of battery. This morning customer service tells me there has been an ongoing issue with the battery level and I just have to accept it. One month they have lead me on and now are not doing anything to help. DO NOT PURCHASE, customer service has left Fitbit.
I purchased my fitbit just a little a year ago, loved it But it seemed the adhesive was very week its peeling off I haven't been abke to use it.. very disappointed
I wished they would send a replacement or adhesive 😡
Slow with iOS 11 1/5
Before I updated to the new iOS, syncing took 15-20 seconds. Now it’s upwards of 3 minutes. Unbearably slow.
Dumps data history in the update 1/5
By GI Jenn
I have been using and tracking for 4ish months. Had a great log of weight, steps, food log etc. lost all of it when the app updated. No help on the site. No way to recover it, apparently. It remembered my profile but nothing else. I guess I'm buying an Apple Watch.
Battery fail 1/5
By Christy MKE
After downloading update 2.40, my Blaze battery only holds a 4 hour charge. Customer Support tells me that since I'm two months past the 1 year warranty, my only solution is to purchase a new Fitbit. So I can purchase a brand new one again next year when another update destroys it? No thanks. I loved my Blaze and wore it every day and night, but I can't afford the yearly investment.
By Doc Toney
Crashes when trying to delete old friends on ios11
Great app/fitness band 5/5
Updated - Liking it so far 4/5
I had a problem with setup after IOS 11 threw me a curve by stopping new Bluetooth connections as a default. Once that was resolved (chat support line at FitBit was great) it’s been terrific product - really enjoying it.
New device 1/5
I was unable to agree to the terms of service agreement after creating a new account and trying to access an old account with a bran new fitbit.
Missing HealthKit integration huge downside. 1/5
By R Kelleher
Can't recommend this app or any Fitbit hardware until this fatal flaw is remedied. The app and Fitbit work well together, but my sleep app, scale, running, biking, etc apps all sync with HealthKit. So now I have to go to different places and try to put stuff together manually.
Update 18 Sep 2017: app starts up to a blank screen and never loads.
Broken watch, broken app 1/5
By Risky Business Man
After Fitbit pushed an update to my Charge HR in August and "bricked" my watch when the update failed to complete, I updated the app. The current version of the app is only a white screen. Seriously... they remotely broke my watch, which was working fine, then they recommended I update the app, which is also broken. I've been a loyal FitBit user since Dec2015 but the past month has destroyed my interest in FitBrick. #overthis
Latest Update 2/5
This latest update is horrible. Had no issues till it updated. app crashes constantly. Please fix. If not I will be getting an iwatch
Used to work perfectly 1/5
Before the last update, the app worked perfectly. Freezes now!
Bluetooth + iOS 11 = confused FitBot app 3/5
The app occaaionally claims tjat the phones blutooth is off. So ibhave to turn it off and back on again to sync
New update 1/5
I hate it then all my friends have left can't find them I tried to add them and can't hard to log onto hated hated hated it
Won't sync 2/5
The app will not sync to my Fitbit one.
Unless I delete the app and reinstall it. Every. Single. Time.
Wonderful app but wish it had your heart rate recovery
Doesn’t stay logged after last update 1/5
Like it, don't love it. 4/5
This is a great app but lacking in a few minor details. It would be nice to be able to add a non-cardio workout and "get credit" for it.
Fitbit Flex 5/5
By Laura Squitieri
I just got the Fitbit Flex and I love it. I workout with it, go to work and even sleep with it on. So far, it is working great for me!