By rock on R.E.M
I love flying Delta!!! They are always friendly and so nice!! Even if they have a dicey sitch they stay calm cool and collected!! I always buy a new magazine to read on the plane- when I am done I always offer it to an attendant!!! They LOVE always the gesture!!! It makes me very happy!
I recently had to fly on another airline- we were headed from Atlanta to a big football game up north- everyone on the plane felt so weird-Like we were cheating on Delta- it was funny!!
Keep up the great work Delta!!
Frequent Flyer 5/5
By CT Otter
Since I fly Delta frequently and have been a loyal customer for over 20 years, I always appreciate the TSA pre check status that Delta provides for me. Also I much prefer the large movie selection from Delta to the other airlines which only have a few movies available each month. During months that I travel often, I end up running out of movies to watch on other flights because the limited number of movies do. It change for the entire month.
Now that Delta provides a healthful meal as well (since March 2017), I will definitely fly on Delta instead of other airlines! On my monthly trips cross country from east coast to west coast, I now prefer to fly only Delta, especially with the added benefit of one free checked bag when I use my Delta Amex card to book the flight.
Thank you for for your consistent fine on time service and the courtesy of the check in and flight staff.
Delta Skymiles #2679287942
Best Customer Service Around 5/5
I fly at least 2wk if not more, and Delta beats all other carriers in the US.
Delta Darling! 5/5
I love Delta Airlines! I think I will start a Delta Darling Club, I will Be the president! Can’t wait to fly tomorrow! Thank you for your continued perks, service, and great flights!
It’s the best ! 5/5
I love how easy it is to use !!!
Very poor customer service 1/5
I was lied to on the phone by an agent in changing my flight 24 hours prior . I was told to call back and they would do the change . Then I was told sorry it was a mistake . Very disappointed a valuable Delta customer
Automatic check in? No seat assignments!! 1/5
The new app update automatically checks you in the day before your flight. Seems convenient until you try to select a seat and get an error message. I had to call customer service, wait for 20 minutes only to be told that I have to select my seats before I check in. I explained to the representative three times that I didn't check in, the app automatically checked me in. They obviously weren't aware of this new "feature". They ended up unchecking me in so I could then re-check in. Incredibly stupid. I will strongly consider NOT flying Delta in the future until this "feature" is resolved because choosing my seat before I fly is that important to me.
Bug adding flight to Apple Wallet 1/5
Have tried to add a flight last night and again several times this morning to Apple Wallet and get an error every time (“We’re sorry... Could not add to wallet). I rely heavily on this feature and it appears to be broken - at least for me on this trip.
Thank You Delta 5/5
By Always Found
It’s always a pleasure to fly Delta. The Delta App is so convenient and easy to use.
Bad feature 1/5
Automatic check-in when you open the app commits you to your flight.... Not a good feature. Need to have the option to turn that off!!!
Southern Hospitality with the latest Techie 5/5
The app is great. You guys are always. I appreciate that you focus on courteous and considerate treatment of customers. Whether it is on the phone or the Paris airport, you have always been helpful and pleasant. Thanks for raising the mark in air travel!
Thank you, Delta 5/5
By Tanya Crevier
Love flying Delta !
5 stars! 5/5
Quick, fast and very convenient!
Problems logging in. Useless.
Password locked out for 24 hours 1/5
By annoyed password fail
When I entered my password incorrectly, the App locked me out for 24 hours!! It gave me a number to call but they can't help me for at least the 24 hour waiting period
Always go Delta 5/5
Consistently the best and I have tried more than a few.
Best APP ever! 5/5
How great is this app! So easy to use and always up to date. Thank you for hearing the customers!
Too many hiccups 2/5
I use it a lot but still frustrates more than it should for a company this size
Good update 5/5
Easy to use and nice extra features with airport maps, fleet info etc.
One of the worst airline apps 1/5
Terrible UI my dog could design a more intuitive UI
No integration to actual reservations
No update to checkin, seat assignments
No auto populate for passenger info
No competent technical support
This indicates a lack of mobile development knowledge at a Corp level as there are literally hundreds of teams that can build this
Best airline App 5/5
By Buckeye ScottieB
The Delta app sets a benchmark for all other airline apps.
It’s easy to use, timely and intuitive.
I also like how Delta continues to provide good updates for the app that are adding value.
Please let me change my flights in the app! 2/5
By Brett Roeder
Most of the time I have to call an agent. I never have to call Southwest to change a flight. I can always do it through their app!!
Facile da usare/utile a cliente con buon servizo 5/5
Tutto quel che dico ci rimasta in titolo.
Facile da compiere ed utile in ogni momento di viaggio su Delta.
Maggiore informazione sempre disponibile ai vostri diti ed avviso/allarme quando qualcosa è cambiato.
Anche piacevolezza data per utilizzare il codice di bordo.
Excellent app 5/5
I like delta app...very nice and easy to use
Best mobile app in the air travel business 5/5
By Jeffy Doodles
Graceful workflows for complex transactions. Love it!
Good APP 5/5
Easy to use user interface
Constantly checks me out 1/5
It checks me out and I have to recheck in constantly
By Phillip's Comment
I am unable to check in to my follow on flights. When we were rebooked coming in, I could not get a new boarding pass.
Middle Seat 3/5
I am 6’ with wide shoulders. I would rather sit in a window or aisle seat in economy than sit in a middle seat in Comfort. Please allow me to opt out of automatic upgrade to a middle seat and to select a seat in economy without taking me completely out of the upgrade option if I choose not to sit in a middle comfort seat.
Auto check works half the time / Watch app useless 3/5
Auto checked in for my first flight. Second flight wasn’t checked in. Had to manually check in to my second flight, add bags, etc. Needs refinement. Changes, delays, notifications are inconsistent. Same day changes do not update the app, so it then becomes completely useless Also, Apple Watch app still completely useless.
Good for boarding passes 3/5
The app is good for boarding passes and has some limitations like getting gate information timely, delays, etc.
Customer Loyalty 3/5
You’re continually changing your Rewards qualifications has left this Loyal Diamond Medallion Business traveler with no motivation to remain loyal any longer as it will be in mine any many other travelers to work in 2018 Status with another carrier, for 2019.
Lost my flight info :( 1/5
Worked well before they (fixed) it up. Now my flights that were booked months ago have disappeared. Beware about "upgrading" if you have pending trips. Major headache.
Also, the car rental page does not work.
Love App, except one new change 5/5
I adore the Delta app since a long time now, but I do not like that the new update automatically checks you in when the app is opened rather than allowing me to do it on my own. I prefer to check all my details before checking in & sometimes I need to change my flight, which can be problematic at times, if I’m already checked in to another flight. Please remove this automatic check-in feature and let us go back to Checking-in on our own, by pressing the Check-in button as done before.
Seats and baggage 1/5
Almost every time I've flown with delta, I've been asked to check my baggage because the flight is full and there isn't enough room. Well, I think you should allow a free bag to every passenger knowing that you'll need to check more bags instead of asking people who packed less to carry on their bag to check their bag when they could've brought a larger bag if they'd known it was going to be checked anyway.
In addition, I don't understand why you're not allowing passengers to pre-select their seats. When we check in at the gate, often there aren't even enough seats for the number of passengers on that flight. It would make more sense that you know ahead of time how many seats are available and need to be filled.
In my opinion, you're putting making money ahead of customer satisfaction, because I don't enjoy flying delta any longer and fly other airlines if I have the choice.
Huge mistake 1/5
The new check in and seat assignment process is ridiculous. What are you doing?
Excellent App! 5/5
The Delta app has become my go-to and integral traveling app. I fly all over the place due to my work and keeping track of my itineraries, checking-in, receiving alerts, changing flights, and keeping track of my miles is all made easy by this user friendly and very helpful app.
This is a necessity for Delta travelers. The interface is user friendly. The only issue is I’ve requested complimentary upgrades on flights prior to checking in on the app only to find I was removed later. I’m not sure if this is a glitch in the app or if it’s the system in general.
Great App To Travel! 5/5
By Todd Doram
Delta's travel app is amazjng!
People make the difference! 5/5
Delta staff are amazing!
By Sweet Stuff 101
Always use when traveling for work they are always really good at flight changes and always help me out great customer service!!!
Best App I Use! 5/5
By Jason & Beth
This app is very handy and reliable. I have not trouble with it. Makes 140 flights a year a breeze.
Good and fluent 5/5
Enough information and better thought flow to be followed.
Maybe the income flight info could be added? Like registration number, aircraft from where and the status(landed, at gate, etc.)
John Roberts 5/5
I find the Delta system of checking in, tracking and related services work very nicely. Customer service seems to be working very well!
Multiple Skymiles Accounts 4/5
New update seems to have lost ability to retain multiple accounts... now I have to enter each account number and password on login. Can this be fixed? It sure makes it easier! Otherwise good app, but removing one star for lost utility.
Add permanent resident info - support this use case 3/5
Allow for permanent residents of the US to fill and save their information / and don’t ask for a return date ...
Can’t check in using your app - because it’s asking for a date leaving the US.
Passport scanner 3/5
Camera function to scan passport is messed up. Some kind of mirror reversal or something.
Won't stop asking me to review the app 1/5
Just what the title says, every 5 minute the app asks you to rate the app. Either you have to rate it or the request to rate pops 5 minutes later… so here you go, you're rated.
Deleted... since ill never fly with them again 1/5
Horrible air line, decent app, doesn't change the fact they have no customer service and its a garbage airline.
Step in the right direction! 5/5
The delta app just used to be a place where you could do minor modifications to your drip or even book a flight.
Now the app has so much potential and the stability is light years where it used to be!
Keep it going!!