Best Airline App 5/5
With a real focus on user experience - how the app would actually be used- Delta’s mobile application surpasses all others.
Please change skymiles number storage back 3/5
By Skymiles Gold Member
Miss not being able to have more than one Delta skymiles number stored in the app. Inconvenient to have to look up each family members number to enter as needed to purchase tickets or check flight information.
Good service 5/5
By Joe Yamsuan
Although the flight to JFK was full the gate ticket agent found a way so that me and my wife can seat together. Thank you very much!
Terrible customer service should be negative five stars 1/5
Delta overbooks flights religiously. Then trains their employees to give legitimate seats away and argue with their paying customers. They work hard to make sure their customers are paying double and triple in order to catch just one round trip flight. As a small business owner. DO NOT USE DELTA ! The airline is a scam and I wish I didn't get locked into amex delta rewards. I'm certainly changing for 2018.
Remember that when delta gives your ticket away so they can make more money , you have to purchase a new ticket at surge pricing.
In addition every time I call customer service the wait time is over 2 hours. I actually think delta is violating the law on ticket reimbursement
I fly Delta because they are reliable, have good fairs, and I know what to expect. App is great too.
Grumpy Flight Attendants/can’t choose Own seats 1/5
The flight attendants were very grumpy on both flights. The Delta App would not allow us to choose our own seats as it said one of our tickets was on standby even though we paid for both of them. First time flying Delta, but at least we made it to our destination safe.
I Fly Delta every opportunity I get! 5/5
By Maritza's Iphone
Great service, very nice flight attendants. I love that most of the time my flights are on time!! Thank you Delta!!!
App can’t handle changes 3/5
This app seems to work when everything is functioning normally within the Delta system. Throw in weather delays and the app fails to function. Delta is failing to upgrade its computer systems to match and track real-time unexpected changes.
Upgrading seats and app closes without selection 1/5
By delano d
The app no longer is allowing for me to upgrade my seats and my flights leaves in 12 hours. I was in the middle
Fabulous App 5/5
By Diamond T.O
Very easy to navigate and full of all the options you’ll need not to go Online for.
Boarding Pass doesn’t update 1/5
This has happened twice in two weeks where my connection boarding pass in the app either does not update correctly or is not accepted at Security (international flight with U.S. domestic connection). The first time my boarding pass QSR would only show my outbound flight during my return trip. So after waiting 45 minutes in the Security line, I had to exit and print a hard copy of my boarding pass and then wait in the Security line again. A week later, I’m sitting delayed on the tarmac for 3 hours. I rebooked my connection (that I am going to miss) but the app isn’t updating my mobile boarding pass. I barely have enough time to make my connection, let alone find a way to reprint my boarding pass AND baggage tags. PLEASE FIX THIS, DELTA— YOU ARE MY TRAVELING NIGHTMARE AIRLINE!
Flight crews are always courteous 5/5
Delta’s customer service continues to stand out from the rest!
iPad App 1/5
Very disappointed that the iPad app has been discontinued. I use a keyboard with my iPad but cannot now as i have to tur n the iPad to use the iphone app. Bring back the iPad app.
Horrible customer service 1/5
Been trying to get in touch with customer service since Saturday flight was canceled. Had to book on AA to get to North Carolina Saturday for our anniversary. We are going to the Viking game Sunday but would have gotten to the game in the 3rd quarter when Delta rebooked is to leave on Sunday instead. Couldn’t reach anyone after staying on hold for 4 hours. Tried again Saturday morning for another 4 hours and am current on hold now for 45 minutes so far. How do you run a business like this?
Hopefully they do the right thing since it cost me a bunch to rebook 2 one way tickets.
Print boarding pass 3/5
I can’t figure out how to print a boarding pass from my iPhone using the Delta app.
Overall useful 2/5
There are bugs. Everything is ok when there are no cancellations etc. but when things go wrong the app is not capable of handling it.
Doesn’t support Apple Pay or iOS wallet 1/5
Doesn’t support Apple Pay or iOS wallet
Best Airline App I’ve Ever Used 5/5
3 year Diamond traveler so got a lot of experience using the app. Delta’s app has been the best I’ve used, in the US, in Europe, in Asia and in the Middle East. It isn’t perfect but beats the competition on usability. Below are the areas that need the most improvement by Airline Apps as a whole including Delta’s App. 1. Integration with their partner airlines, you might book your whole trip with Delta, but if you fly on one of their partner airlines the app quickly becomes less then useless, just go to paper at that point. 2. Booking flights on the app works well for simple bookings, however if you want to use miles or certificates, the only use for the app is looking up the flight info to then call Delta to have them book for you. 3. The app needs to be able to automatically add your boarding pass to your phones wallet. 4. You should only need one boarding pass. This is 2017, we have computers that know which flights your are on. Shouldn’t have to make sure you choose the right barcode. 5. Airplane mode can cause issues if you try to open your app without an internet connection, often times it will kick you back to a login screen, needs to work better in airplane mode. Overall great app, but the competition is catching up fast and they need to take things to the next level to stay ahead of the competition!
Tiene muchos bugs. A veces los horarios nuevos no se actualizan en el flight status
Quite literally the worst communication imaginable 1/5
This is Is my third flight in 24 hours I have purchased due to cancellations and zero communication. After my flight got canceled, and I still cannot get a hold of anyone on delta.com, I have been tweeting for hours at Delta assist with ZERO response, I have a callback scheduled from delta customer service on the phone which has been five hours now, (and it was promised to be a two-hour wait). I cannot get a hold of anyone so I am having to BUY NEW PLANE TICKETS AT INSANE PRICES JUST TO GET MYSELF RE BOOKED. I am having to buy these tickets because I cannot get anyone on the phone, or can I get anyone to speak with me/tweet at me online. I am not going to drive an hour to the airport and stand in long lines there just to talk to Delta. That is not customer service, I think even Delta would agree. I will wait at home until their decide to pick up the phone or respond to tweets.
Delta App 2/5
Once your flight info is manually entered into the app, it works great. However, it is not as user-friendly as it could/should be. Before anyone can enjoy the benefits of the mobile app, you have to locate and manually enter your confirmation number or credit card info. It would be way more valuable if a customer’s upcoming flights were automatically uploaded once booked and the customer signed in to the app.
Record locator 4/5
I don't always have the record locator, have something else maybe last 4 digits of social or birth date.
Standby List 1/5
I can’t believe buying a ticket puts you on the standby list! Had an assigned seat and now I check in only to be on standby... lousy!
Unnecessary improvements 3/5
By Contract mania
The site is semi functional but Delta makes unnecessary changes like automatically checking people in that can also make the app a pain.
Great app 5/5
Easy to use. So quick and simple!
Delta for iPad 3/5
I do admit I love the delta app i have it on my phone and iPad the last couple weeks my iPad keeps telling me delta no longer supports the iPad yet when I put it on my work iPad it works
Other than the app issue I think it’s great
Check In online 5/5
I love this app!! So very easy & Convenient to use, especially when out of town!!
Worst day of my life 1/5
You cancelled my trip and I’ve been on hold for 3 hours. I had to change me flight and pay $300!!! You are the worst ,
I’m missing my meeting
Has been logging me out all day 1/5
By Cool to the Wow
Quick app check in 5/5
Flawless, fast in 2 clicks.
Updated app crashes 1/5
By Jayhawk 97
After the latest app update, the app has been crashing and kicking me out constantly. Super annoying when you are stuck in an airport attempting to get home!
Best airline app! 5/5
Love how the app sends a notification when your bags have been loaded onto the aircraft! Love the peace of mind!
Everybody else must be having more luck than I am. 1/5
The high ratings for this app are confusing. It won't keep me logged in and when I try to sign in again it give me an error message about 9 put of 10 times. The flight info is a few hours out of date and I can't add boarding passes to Apple wallet. I'm in a bad weather situation where I need updates but the app is useless. I have to use the website. Thankfully, a wonderful Delta gate agent sorted things out for me. Otherwise, I'd have been in a fix if I'd relied on this app.
4.7.1 is buggy 2/5
Glad to see that the app has been updated to be compatible with the iPhone X, but I find this release to be buggier on the X. App crashes often, and the upgrade list won’t load.
Can’t log in or look up booking 1/5
By starlight music
I can’t log in under my username OR Skymiles number; I get an error saying “Sorry, that didn’t work.” I get the same error when attempting to look up my reservation as a guest. Pointless app.
Recent problems. 3/5
iPhone X recently the app keeps telling me there are problems and logs me out, requiring my password. Today i have had to enter my password over 10 times. Weak!
iPad app was much better than this. 1/5
Just tried to use the iPad app only to learn that it is no longer supported and had to switch to this iPhone app. Big difference in functionality, the iPad app, and the old iPhone app, allowed you to save more than one user name and account number. This current version only allows a single account. So to check my wife's account I have to delete my number and enter her's. To go back to mine I have to delete her's and re-enter mine. Total waste of time and effort. And that's just to get in the door! Then try to view flights and other info there is no comparison, the iPad app was definitely superior. Nothing like going backwards!
I have had trouble with the app since last night 12/7-it keeps crashing when I try and check in and it crashed again while in line with security which forced me back to the main desk to print a boarding pass and go through the line at security again. Very disappointed
This app is garbage. 1/5
By Reverend Biscuit
Constantly get logged out. Try to log in and get errors.
I have never used a slower, more buggy app. Deleting immediately and going old school. Checking in via my comp!
System slow 1/5
Did not work for several attempts.
Bad update 1/5
Ever since I updated the app nothing is working correctly. I’m having to sign in every time I open the app and am unable to choose seat options. Please address.
Needs better integration with codeshare partner airlines 1/5
Constant log in issues and limited integration with codeshare partners
Was Great....now OMG 1/5
The latest upgrade is horrible. I cannot even log on
Unreliable App 1/5
What good is checking in on the App if it never works. I book my flights months in advance, and I’m always on the standby list, can’t select my seat and have to play roulette because I don’t pay you an extra fee to do so. I only fly with your horrible company out of necessity. To top it off, my flight is delayed again- with no reason. More missed flights with delta than anyone
New update- makes me log in every time 2/5
By Afghan Contractor
I don’t know why Delta has to constantly update this app. It worked fine two versions ago. Now every time I open it, it makes me log in again. I can switch apps and when I come back to it- it makes me log in again. I’m a Gold Member and I don’t have time to keep stopping to log into this app every five minutes. I’ll probably just go back to American Airlines - pricier flights, but better app and customer service.
Lots of bugs with new release 1/5
Anyone else noticing lots of bugs with the new release of the app? No longer shows boarding passes for Delta flights if you check in through a partner (KLM). App closes constantly and doesn't remember my password. Removed and reinstalled, no luck. Makes me sad as it used to be fairly reliable.
Recent release is buggy. Password reset inoperative 1/5
PW not working. Appears to run very slow. Bad release
Bad app, site 1/5
Continuously disappointed in how difficult it is to log in, check in, get a boarding pass before going to the airport. The app and site are always down or malfunctioning. Then you try to call and it's a 2 hour wait and they still don't send your boarding pass. Don't waste time trying.
The app works well, but not when there is a critical event, e.g. ATL shut down due to weather. When you need the app the most, it gets crushed by too many customers logging in at once. Maybe Delta should upgrade their systems so the system can handle the peak volume. Just a thought.