I missed my flight, but… 5/5
I miss my flight (which I’ve never done before) and had to rebook a new flight. I had tried to get through the deltas customer service and unfortunately was not able to get a hold of anybody at the time and left my call back number. I knew I was going to have to wait a little bit over two hours but did not have the time as I need to book something immediately so I contacted Travelocity to book the flight for me. When I found out that it was gonna cost me over $507, I asked him if this was a competitive price and if Delta was going to charge me the same price if I would’ve waited for them to call me back. Travelocity told me yes it would’ve been the same price. I then got a phone call back from one of the Delta representatives and not only was the flight for $130 she even told me to wait and talk to her supervisor and they did not give me any penalization charges and in the end I only paid $230 for that flight. I was able to cancel my previous flight with Travelocity and book my flight with Delta. Thank you for doing this and really appreciate what the representative at Delta was able to do!
Great app for a great airline 5/5
Delta is the best airline to fly and their app makes it even easier. I can do everything from finding flights to changing my seat and checking in from my phone, which is essential when you’re not at home!
Needs work 2/5
After a missed connection it was difficult to reschedule the missed flight - not intuitive and very difficult. Also the upgrade option gave an error message.
Took flights between Boston and Tampa over 100 times in last 12 months either on Delta or JetBlue. Delta planes are clean and new and attendants Good. Good variety in snacks and drink. Delta’s frequent flyer program gives you access to more destinations.
On at least 50% of the flights on Delta, the WiFi is out, and unlike JetBlue they charge for WiFi. JetBlue WiFi is out on an around 10% of flights and they do not charge. For that reason alone, anyone who is working on the plane or needs to be accessible for business needs to take JetBlue rather than Delta.
Login failed 4/5
By GC Ven
My delta login help was useless. I had to continue as guest since I am unable to reset my login information. Otherwise it is very nice and I love flying with delta.
Multiple trips and no sky miles credit 1/5
By Garth Williams
Call center always too busy and still waiting on my callback.
Middle Seats Every Time 1/5
My husband and I are recently married and flew Delta for the first time as a married couple. I made our reservations months in advance but we both had middle seats when we arrived so we could not sit next to each other coming or going. We were very disappointed.
New version keeps crashing 1/5
The new version keeps crashing on open. Reinstalled the app - same issue
Atlanta to Seattle 5/5
By ATL-SEA 2/16/18
We had two in air medical emergencies. There was a doctor on board. The staff handled the situations professionally and with discretion. What could have been a very bad situation was not.
Excellent App!!! 😍 5/5
Love this app!! Reminds me to check in and convenient and easy to use!
Pay the price 1/5
By they rock189324592340
Either you pay the highest price for your ticket that delta has to offer or you get treated like the ugly step child. We used “our points” for a trip (only 100,000) and we’re told we couldn’t have our seat assignments until everyone else had checked in or until 20 mins before we boarded because our seats were “so cheap”. We only had to spend $100,000 to use those points. If you’re not going to give people fair service, don’t offer the trade for Points. In salt lake the gate agent practically ripped my overhead bag from my hands saying I had to check my bag because overhead space was full. She lied. There was tons of overhead space. But at least on that flight we didn’t have to sit in row 33 next to the lovely smelling toilets. This is the first time I’ve used points with delta and the way I’ve been treated most of the time flying with you is why I do my best to avoid your airline. In this case you were all that was available for where we needed to go. No, this was not a good experience and yes, I will continue to avoid, whenever possible, your airline.
Bag check 5/5
American Airlines has been unable to crack the challenge of advance bag checking from there app.
One easy part of traveling 5/5
By 321 erin
Very good app, quick access to check in and lots of other relevant information.
I love Delta 5/5
By Suslik 101
It was a very nice experience with Delta - from buying tickets, checking in and flaying!
The service, promised things - everything was as promised.
Companion flights 3/5
By delta doubt
Bs about possible free seat upgrade it shows on app until you check in then it disappears
Get to gate attendant says you were not eligible for upgrade
Expand iWatch capability and function
Great App, When it works 2/5
By Hobbit Deacon
I love this app but I can only log in 25% of the time.
Very frustrating, can’t depend on it for boarding pass.
Can’t trust it 2/5
App is useful for things like checking in but information is often wrong.
By Its Goose
Awesome experience with Delta every time. I enjoy the entertainment and WiFi and the attendants are always so helpful.
Checks you in without asking when you launch the app 3/5
This is a very good app but it automatically checks you in as early as the day before if you open the app (without asking). For me that is always a bad idea. I hope they change this or make it a configurable setting. I never check in early because the nature of my business forces me change flights at the last minute sometimes. Today I desperately needed to change my flight but delta wouldn’t let me (on line or in the app) because I had already inadvertently “checked in” yesterday when I looked at the app just wanting to check my departing flight time. Couple that with a 2 hour wait to talk to someone at delta to see if I could get a later flight forced me to take my original flight and leave my customer when I really needed to stay a few more hours. I really can’t see how it benefits me to “check in” for a flight the day before.
Delta works for me 5/5
I’m happy with the online check-in and the extra considerations my husband has received with a wheelchair assist.
Flying Delta has been easy!
Was not 5 stars due to recent experience at LAX. Flight was delayed causing missed connecting. This resulted in a 9 hour delay. I have gold status and requested access to the Delta Sky lounge while I waited but was denied. I thought this was a reasonable request and was very disappointed.
Worst Airline AP ever 1/5
I tried to get my latest itinerary for a Skymiles reward flight I booked 2 days ago. No record locator once I found the flight which was not very friendly to say the least. I go to “FIND MY FLIGHT” I use my credit card since I don’t have a record locator & I get a message say “Service not available, please try again later” & that means way later. So being rather disgusted, I called the tech support & they were able to send me an itinerary including my return flight that never showed up on the AP anywhere. Really Delta. Cleanup your act.
Easy App to Use 5/5
By Mr Bubba B
Delta app is easy to use, updates are quick when traveling through airport. Make easy changes, check status and seat assignments. Highly recommend the app for any traveler. Hope they bring back the app for the iPad.
User friendly 5/5
The app is very easy to use and makes things very convenient!
always considerate and friendly and quick to accomodate people pand pets
Canceled flight 3/5
By Bethany's Music
I experienced a canceled flight due to mechanical failures. I’m impressed they put me in a hotel, fed me dinner and returned me to the airport this morning. However there as been no offer to compensate me for the lost time which was 6 hours waiting at the gate along with a whole day away from my family. Please contact me with what you can credit me and I’ll change my rating to 5 stars.
First Class 3/5
There is no waitlist for full fair first class.
Delta would prefer to give the seats away to the upgrade waitlist. Ridiculous!
Full fare waitlist should have priority over comp.
Econ+ Request Needs an AISLE only request 2/5
By They're Just My Thoughts
Being able to request window and aisle is better than a random “upgrade” but as a big guy, a window seat is not an upgrade. Please have aisle only and window only as an option.
5 Star 5/5
Always easy and convenient- only fly Delta
Best Airline and Great App 5/5
I love flying Delta! And the app is terrific!
Discrimination against non-Americans 4/5
By Hryhory Poletz
It seems I am able to check in for tomorrow’s flight (Mexico City to Detroit), but my colleague (who is Japanese) is not able to do so.
I have had the same problem traveling on Delta with my wife (who also happens to be Japanese).
Why does Delta discriminate against Japanese people? Don’t you want their business?
Easy, user friendly 5/5
Makes check in a breeze
Really use the Delta App 5/5
By George and Jeri
Really use the Delta App. Works well. Waiting anxiously for return of the Delta App for IPad
We love Delta!
Customer Service 5/5
By JoEllen on BI
Delta’s customer service is wonderful!
Makes travel a lot easier 5/5
Great app makes traveling a lot easier good work Delta.
Poor service 1/5
By i will never fly delta again
Very disappointed in delta. We had so many issues trying to change reservation. When we finally were able to the woman told us it would be $450 and never said per person to upgrade and charged our card. Now we have to wait 7-10 for our refund . The entire experience was terrible from the beginning . Also if we could of switched when we first called it would of been around same price
Never will I fly delta again
Great start! 5/5
Just joined. Very impressed. App is easy to use.
Rude! I will fly United for now on 1/5
Jullian in AF-Cincinnati is a very route supervisor. She told me she was as high up as I could go and that she does not have a supervisor. I hung up on her and I called back & a regular representative helped me a little bit more than her. Delta had us booked in row 11 myself ,my 2year-old & my 7 year-old. I called 4 times each time I was on hold for over 40 minutes. They moved us into separate seats away from each other. Somehow they separated my daughters reservation from mine and my sons. I sent Facebook messages emails reviews online with my phone number and no response. They moved our flight because I had surgery which is really nice of them but they said we were in row 11 and then they changed us ! I offered to pay for an upgrade they denied me and said there was no seats available. So I went on the website and tried to book a new flight what do you know plenty of seats are still available on that flight!
Would like to see better defaults for field fill-in 3/5
The app worked fine for me today, upgrading my seat, paying for baggage, and checking in. At the time I scanned my credit card for payment, it didn't offer to save my card. When I tried to add a new card, it simply failed to move on and allow me to enter the data.
When it came to scanning my passport, it failed to recognize the code. I had to manually enter the data. That's fine, but my expectation was set for a more easier process
Somehow, the app managed to munge my first name by appending the first initial of my middle name. I hope that doesn't cause me problems at the gate
Need more deals 3/5
Need better flights and more savings hunters for you. More deals
Excellent love it will not on any other airline
Great App for Travelers Flying Delta 5/5
Easy to use app. Hardly any issues with the app crashing, other than what’s normal for all apps regardless of what they are. No question to have it when flying delta. I fly around 75 times a year for work and only delta!
Love the Delta app 5/5
By Tammy C.
This is by far my favorite app for flying! They have everything I want for flying - from Parking to check in to flight status right here in this beautifully designed app!
Best Airlines App Ever 5/5
Hands down, the best Airlines app. However, there’s only one thing that annoys me the most is the cached data. Apparently the data of a specific time point was used as the default setup whenever I open up my app. Every time I open up the delta app it shows all the upcoming flights at that time point (October, 2017) and it takes about 5 - 10 seconds to load data and refresh the page. I just wish every time I open up the app it could instantly show the flight information stored / downloaded on my phone I last time closed it. Please fix it thanks.
User Friendly! 5/5
By Rebekah Neuberger
This app makes flying Delta a breeze!
User friendly 4/5
By Sue Speller
This app is very obscure and technical and is good for most. However I found that it was not very user friendly for older travelers who may not be so technical.
Upgrades! (Sigh) 2/5
The seat I’ll be sitting in is barely enough room for me; I’m 6’ 1”, and my knees will be touching the seat in front of me. I could pay more, for an upgrade, so that I could sit with about as much room as JetBlue, but I feel I’m already paying enough for my travels. Frankly I’m tired of all the upgrades. WiFi, food, drink, seat space. The next time, I’ll travel by KTM.
Logged me out twice
Froze three times
Finally called Delta