App crashes when checking bags location 1/5
App crashes when checking bags location.
Great App 5/5
Awesome app as I love flying with Delta. Definitely the best airline to fly with, best customer service, most comfortable from takeoff to landing. The app is very well organized and makes me feel safe knowing I have all my info ready for use. I can also look up any Delta flight and see what it's status is at a given moment.
Horrible app! 1/5
By far the worst airline app I've ever used, and I've used 10 or more. Delta, please hire a user experience expert to overhaul this app. Too many flaws to write up in any concise way. First review I've ever been compelled to write FYI.
Terrible - no functionality 1/5
Terrible app. Can't change flights. No transparency in receipts. Always directs to the full web site which you can't read on your phone. About as useful as Delta itself.
it's bad 1/5
it beats your data like they beat there customers
Great app. 5/5
Baggage notification is reassuring. It would be even better if they added ApplePay.
Not kept up todate 1/5
Our flight was moved to another gate over an hour ago.. still the app has our departure at the original gate. If Delta or whomever is responsible for updating the flight information.. You Fail!!
App Closure 2/5
I travel frequently and rely on the app and every time I open the app, within 10 seconds it closes. Needs an update to correct.
Avoid at all cost - with story 1/5
For the past year and a half I have been using this app. I fly about once every two months.
When I first got the app, I thought it was great! Seemed to work well enough. However when I started to use it more I realized how when I was trying to check in, it would never seem to work entirely the way it should. I thought that since it GAVE ME NOTIFICATION THAT I WAS CHECKED IN, that I was fine. However, I found out that it wouldn't check me in at all. I have been very fortunate with my flights and thankfully never missed a flight.
Now that I realize my mistake, it made sense as to why I was always in the back of the plane.
Today, the app crashed on me multiple times and would not tell me what gate I was at.
This app is suppose to help! But it only made me an angry customer.
With such a large company, you would think they can have basic app functions working correctly.
0/10 Would not recommend.
Fast and simple 5/5
Love the app. Super simple and intuitive to use.
Survey Question Crashes App 1/5
Survey pops up when you open app, and you cannot avoid it. Selecting either answer to to survey question immediately causes the app to crash, rendering it useless.
Not ready for prime time 1/5
Trying to check in for an international flight is a waste of time. The app knows I'm flying to London, that shows on the Check-in screen. But it makes me fill in all of my passport info before it tells me I have to check in at the airport, because I'm flying international. Poor logic by the developer.
Saved the day when flight was delayed 5/5
Recently had a flight delayed 3 hours for an important business trip. Got the Delta app just for updates, then discovered that it offered me the option to rebook to a different flight right in the app. Was super easy and saved a ton of hassle (hold time to speak with a Delta agent by phone was 1 hour). Like the notifications about my bags being put on the plane and the baggage carousel too.
By far the best airline app 5/5
Notifications for when your bag is loaded and when your plane starts boarding are big wins for a frequent traveler
Just a few clicks to rebook! 5/5
I don't know if it's as easy to do this without the app, but just a few moments ago I got a notice through the app (and email shortly after) that my fly was delayed. It was more than likely going to cause me to miss my transfer too, so I was pretty unhappy. I clicked on the app and it immediately gave me two options to remain on the flight, or search other flights. I was able to see all the other possible flights that would get me to my final destination, and rebook if I wanted. I lucked out and got a direct flight tonight arriving only a bit over an hour later. It was literally just a couple clicks. No calling and arguing with someone, no going to the airport and wasting my time at the counter just to be told my flight was leaving 5 hours later after I had already returned my rental...etc. This is enough to make me want to fly delta exclusively. All airlines have delays. All apps have glitches and bugs at times. Overall though, this app just made my day so much better. I did use it for my boarding pass as well, but I always always always screen shot it because glitches happen, and I'm not about to set myself up for a bad day over one. (I hate when people say "I never leave reviews..." but I'm pretty sure this is the only review I've left in years, and it didn't require prompting. It was that valuable).
No delta club with first class ticket. Highway robbery
By Andrew Koster
Frequent Delta flyer. App never works when it needs to, but is great for telling me how much more I need to spend on my Skymiles Amex for Delta platinum status.
Not intuitive! 1/5
I'm at the airport right now. I just updated my information via the internet and then I downloaded this app. I know my credentials are correct and Delta has it in their database, but when trying to use the app, I'm told my log in credentials are no good. No, this app is no good!
Doesn't work at all 1/5
I just updated and the app. It only works in guest mode. When I try to enter credentials it simply shuts down. I am on IOS 10
App is broken 1/5
"My Trips" tab hasn't updated since my last flight 10 days ago and each time I swipe down to refresh, it errors out with the "failed to update" message. please issue a fix as I have an upcoming flight later this week.
Log In Doesn't Work 1/5
App won't even let me log in using my credentials, despite the fact that they work on Delta's website.
Worst flight app ever 1/5
Crash very often when put payment info. There are so many error pop ups. Cant do many things with app, in fact, wasting time.
Horrible app. Can't even get in it 1/5
Did you guys do ANY beta testing? The app crashes with the first tap to access as guest on iOS 10.3.1
Piece of crap! 1/5
DON'T depend on this poor presentation of a great idea! Why do they ignore the feedback? Why don't they want the best operating app available?
Maybe they don't have enough money to suss it out? Or maybe management is just too stingy and/or arrogant to invest any time into fixing the app that represents their airline… 🤔
What the hell?
Dear Delta, Stop putting the passengers last in your consideration and try putting us first in your analogies... FIX this piece of horsey poo poo!
Sincerely, a million miler
Not for Flexible Travelers 1/5
Other airline's apps show you fares for other dates and utilize a flexible date system so that you can see the lowest fares for a particular period of time. With this app, if you don't need to fly on one specific day only and want to choose from the cheapest fares, you have to go continually go back and enter another date. United and Southwest will let you easily swipe through the days and weeks to see the lowest fares. With this app, it's extremely tedious.
Locked Out 1/5
By Mi Young Mo
How an airline that is so concerned with customer service cannot update a known issue with their app after 2 years is beyond me. The app constantly locks me out even when I was just in the app and even when I remember my password. Why can't you, Delta, invest some of your profits into updating your app? It consistently has low rankings.
Delta never 1/5
By Andrew Alley
Worst customer service by Americans for Americans imaginable. Imagine speaking to bratty snot nosed child and that's what you'll get if you're lucky. Paid 1200$ for first class ticket & apparently it takes 2 hrs for grown adult to check into airline. They kept saying it's " SUGGESTED " to check in two hrs early but even thought it's not a RULE they gave my seat away. Southwestern it is from now on. Delta is the greyhound of the sky.
This app needs some serious overhaul. 1/5
I have had multiple issues checking in, selecting seats, upgrading seats, and viewing flight info. No issues on their website so this is clearly an app issue. If you want to be the best, most customer centric airline, your customer facing technologies should reflect that. Get it together Delta.
Really, you kicked them off the flight 1/5
They had two infants and you kicked them off the flight. Never flying delta ever again. I'd give no stars if I could. Worthless company.
Current version keeps crashing 1/5
By The Boboon
Current version keeps crashing
So disappointed in this business.. you do know your numbers are falling hard.. word of advice, get organized, when someone pays for there seat , they deserve to sit in it , not for someone to take it away.. that's what you call bad advertising.. Get it together!!! You do know the worlds watching. (Sad)
Constantly Crashes 1/5
Totally worthless. Crashes constantly. Unable to even check flight status
It would not generate my boarding pass after multiple attempts. Useless.
Doesn't work 1/5
The app opens and then closes right away. It doesn't work at all
Very buggy, but considering the back-end systems, not too bad. 3/5
By Dave Maple
Writing a mobile app that accesses data in a system as old as the airlines has to be difficult. There a lot of times some things in the app just don't work. Errors messages give little or no useful information.
Best Airline app 5/5
Never had an issue with this app. I think it's the best ever, easy to use and very helpful to track my flights.
Garbage app garbage airline 1/5
This airline can't seem to figure out seating within an hour of take off. There is little excuse for this lack of effort from this airline. Shameful for them to care so little about their passengers
The Best app ! 5/5
By Celso e Rosy
delta simply is garbage 1/5
It seems like my money is not good and the service is horrible. Currently sitting on a flight that pulled away from the gate as thunder started. On time departure NOT we sat by the airport gate for an hour before anything happens and the pilots just lie about things that are occurring. Don't they know we have access to the internet and can get real time data to mostly anything. Be honest Delta and treat passengers with respect.
Can not book a one-way flight with this app 2/5
Right on the main screen there is a "button" to book a one-way ticket. The button does absolutely nothing. And this has been going on for months and months and months and months. Who at Delta thinks that it's OK to have that product out there every day?
Mobile boarding pass for NRSA 1/5
By traveling v
Alaska and United allow non-revenues with a seat request boarding pass to display on their phone (mobile pass). Delta is the only airline I know that doesn't allow the non-revenues to have the option of a mobile boarding pass without a seat confirmation.
This is frustrating sometimes when there's no time to print the seat request. Often times gate agents aren't happy when they have to do it for you, or use passive aggressiveness to warn you to print it off on your own. My biggest issue is when you check-in online, pass the cut off time and the kiosk won't allow you to print the seat request, so you the gate agent is still required to print it for you.
Please update the app to allow seat request for NRSA to display on the mobile app.
Fix your boarding pass issue 1/5
Boarding pass NEVER works
After Update Now It Crashes/Closes! 1/5
After Update Now It Crashes/Closes! On my iPad Air2 if I open the app now and click "continue on as guest" the app closes down/crashes! Please fix ASAP & then I will consider updating this review, thanks.
Worst Airline App 1/5
Other than pulling up your ticket, nearly every other feature results in data error notices, making it nearly useless for booking flights, choosing seats, etc. If my company didn't frequently book me on Delta flights I would avoid them entirely; this app is as undependable as the airline.
Save password doesn't work 1/5
Maybe just the latest update, but I hate apps that forget my password.
Completely useless for us! 1/5
This app has been completely useless for us and was a complete waste of time to install. We had a Hawaiian vacation booked through Delta Vacations and this app hasn't helped at all. Half of the flights from our itinerary didn't show up and we weren't able to do early check-in from the app even once, even when the app notified us that we could. It just continually said "we're sorry, we're experiencing technical difficulties, please try again later" I'd give it zero stars if I could.
Can't believe you guys really treat people like that, you guys are all over the news, I wouldn't suggest anyone fly with this airline, nothing but complaints about you guys
Never had to have a paper ticket 5/5
Was able to use my watch for all points of interaction with issue. Only time I had to pull my phone out was to look up the gate number. This was in ATL.
Buggy, not working properly 1/5
The "Today" section of the app is not working. Makes it useless to try and login and have your boarding pass available, to be able to see times of your flight or any pertinent information. They need to update this app ASAP!
Love this app! 5/5
I used the app for the boarding process.
I was kept up to date confirming the flight times and departure time.
I received updates about a gate change that was really helpful.
I received a scan code when my bags were scanned into the cargo hold, and then again when they were scanned into my connecting flighta, then I received a notice when my luggage was arriving on the baggage carousel!
It was amazing. I am not a frequent flyer....usually 3 or 4 times a year!