Best aviation app out there. 5/5
The capabilities and customer support of Foreflight are second to none. This app has defined the industry standard for general aviation.
Unequaled Customer Support 5/5
Time for another update. Just got an immediate, expert response from Robin on the ForeFlight Pilot Support Team to a user error on my part. Just can't say enough good things about ForeFlight's Customer Service.
******* Update to Apr 12 review *******
I just got off the phone with Josh at ForeFlight. Josh helped work through a particularly difficult problem I was having on ForeFlight for iPhone. After spending about 30 minutes talking with me, including resolving an unrelated issue I was having, Josh answered all my additional questions and resolved both problems perfectly.
Josh was cordial, professional, and an obvious expert in his field. I could not have been more pleased.
******* End update Apr 12 review *******
I am a CFII/MEI in Austin, Texas. I've been using ForeFlight for a couple of months now, and as a Flight Instructor it is my responsibility to be able to demonstrate all resources at my disposal to my flight students. Having looked at several hardware and software solutions before purchasing anything, I now consider my iPad Pro Mini (ForeFlight's suggestion) and ForeFlight Pro Plus to be the gold standard of EFB solutions.
I have also been keeping the ForeFlight Customer Support Team extremely busy, because I ask a lot of questions. Their responses have always been prompt, courteous, and correct without exception. In my opinion, there is nothing more you can ask of a customer support operation.
Just an update on 9.0.1. Great upgrade. Nice additional features and touches. "Nearest" distance-ring feature is indispensable.
IOS only 1/5
By Buddy McClelland
This product is only available for IOS. So if you ever upgrade to a better tablet/phone this product is sadly not compatible. It would be a solid 4 in my books if I was able to run this app on better operating systems.
Jepp capability is awesome 5/5
By Bombardier Pilot
The ability to 'swipe' through (from one to the next) plates in a Binder would be helpful.
For Jepp-only users, a Setting to not show or offer for download Gov't terminal charts (Gov't approach plates) would be useful too.
Eclipse surprise! 5/5
By Cessna 180 caretaker
I e-mailed ForeFlight support a couple of weeks ago about seeing the eclipse track on the ForeFlight Map page, and the response I got was excellent! They sent me a file I could load onto the map page and see the eclipse route, centerline, and times of passage. I flew about two hours and got under the eclipse path, and watched, with my passengers, as the shadow passed overhead; the data was perfect! I really appreciate the quick and customized response to my inquiry!
Great EFB 4/5
By David Dollar
Really love this software. Had a few misfires with support not reading my question when a feature wasn't working but did eventually get a resolution.
Honestly, look no further. If you are a pilot or trying to be one, this app is a must
Excellent support 5/5
I am a new user and a bit unusual in that I fly in Kenya. I found the world aeronautical chart and Africa terrain excellent and only wish that they had more airports in their database and included the elevation heights on hills and mountains. Based on my experience, I am switching over from Garmin Pilot, although I also still use Sky Demon, especially because of its large database of airports in Kenya. I had a few questions for technical support and always received a prompt response. In one instance, they corrected my draft Excel spreadsheet of flights so that it could be imported into Logbook. The technical team went out of its way to give me excellent support. Overall the program is terrific and the support outstanding. My only complaint is that the so-called free 30-trial version is so limited in its capabilities.
Email Support?? Apple Pencil? 4/5
Update: Issue resolved after 3 days of chain emails. Also, Apple Pencil compatibility is not optimized well with the sketch pad.
For the prices of these subscriptions, there should at least be an instant chat support during business hours instead of email support. I feel like I'm being put on the back burner whenever I have a tech support issue/question that I have to send per email and wait for a response.
I emailed support about merging an account and I got only one email back that did not satisfy my issue. Thank God the app works good for now because I'm not too confident in the support aspect of ForeFlight.
An update that did NOTHING... 1/5
Rarely do companies release an update that moves a product backwards. The new foreflight 8 provides little to no progress if any at all. The company has discussed for a long time their improved version 8 feature set however other than the aeronautical apps which are IMHO a less useful version of Jepps VFR/GPS maps, there appears to be little change.
This all said, the most frustrating aspect is the customer service experience and their inability to implement feature requests. While they reply quickly to emails, their "experienced" technical team always provides the same answer that the feature request will be discussed.
I realize that my specific requests are not the benchmark for change, though to release a new version with no apparent change and years of change requests by thousands of pilots, it seems that foreflight is content with simply being a media manager vs a ground breaker in the industry.
I highly suggest looking at other options such as Aerovie prior to spending your money on foreflight until the company can recage and do what they did in their inception vs the stagnicity they demonstrated with their latest release.
Best aviation app ever 5/5
Best app. So intuitive and easy to use. I have an SR22 and barely use the built in maps of the airplanes avionics
The Best. 5/5
All you need is a pilot certificate and a foreflight subscription.
Maybe an stratus 2s too.
Great app, great tool.
New flight plan tool is a step backwards 4/5
I love the app but the new update with the flight plan tool is a degradation in utility. Before, we could adjust our fuel burn and TAS on the left windows. Now you have to edit individual aircraft. I fly any one of 200 different side numbers depending on aircraft issue. Having to have a profile on all of them is a real pain. This then translates to filing with ForeFlight, which, after creating an aircraft profile, is a real joy. It would be highly beneficial to other pilots that fly multiple side numbers and transparent to pilots that only fly one if foreflight implemented adjustments to parameters and had the call sign as an independent variable, not the file name to organize all the other data.
Performance+ question 5/5
Happy user here.
Upgraded today to Performance+, and can't find instructions to load my new profile or how to use it?
I hesitate to think I'm wasting my money?
ForeFlight will not open on iPad 1/5
The application was deleted with the idea that a new copy would to be download. However when going to the Apple store the option to download a new copy was not available. So now we are in the position of not having any ForeFlight capability at all.
Great app but.. 1/5
Great app but I need a way to turn location services to the only while using mode instead of always on.
Can't have two iPhones on same subscription?!? 1/5
Simple problem, identified with company two months ago. Still unsolved. We own a plane, we have a ForeFlight account. We have one iPad we fly with and we each have an iPhone. While ForeFlight will allow one iPhone and two iPads to be registered to one subscription, they are unable to accommodate one iPad and two iPhones.
Greed or incompetence? You be the judge.
App won't even open 1/5
Suddenly this app won't open. I'm running it on an iPad Pro. I restarted several times and closed everything.
Poor Support 1/5
Good luck getting support. No phone support and they keep sending you the same email over and over. Looks like they are not even reading what the real problem is. Finally cleared approach plate issue only to find IFR low and high chart coverage was incomplete. Numerous emails with no response.
App is great, but is fully with bugs! 1/5
By Vadim Peskov
I love the app, but logbook have a bugs in plane section and report section.
See a support response below:
//This is a known issue that we are working to address. While I cannot provide a timeline as to when this will be corrected, I can say that we are aware of the issue.
I this this is not a great support at all!!!! They need to fix this bug.
The App Pilots Depend On?) I do not trust this slogan and this team.
Best app ever. Makes a pilots life better.
ForeFlight just keeps getting better 5/5
By The Mackays
I've been a user now for the past two years and so glad I made the switch. I just email support about providing a layer for chasing the 2017 American Eclipse and they got back to me in about 10 minutes with a solution that was already built in.
Really appreciate the user and pilot friendly features that make this a must have for your cockpit!
ICAO Setup 5/5
ForeFlight offers an invaluable service to its subscribers through its Pilot Support Team. They helped me by bringing up my ForeFlight account and assisted with setup of the soon to be implemented ICAO flight plan format codes according to my current aircraft equipment. There are many other areas where support is available enhancing this already great application for pilots!
Use case-driven, fabulous 5/5
Its authorship by pilots who are software developers has meant superlative focus on software that facilitates the way pilots think and flow. This has remained true even while the software's capability has grown. Lots of features but they all fit together really well so they're easy to use while airborne where it counts.
The only annoying thing to me is the beginning splash screen takes an eternity.
Would love something visual some day to represent NOTAMs.
Customer Service 2/5
Difficult to find or get answers. We have the orginal iPad, version 2 using Stratus. Recently the software started doing resets on its own. Restarting in flight and going back to a starting point. No we have overheating of the iPad shutdowns, and are barely able to keep two functioining. Our problems might be the iPad (old) or the software, which is up-to-date. We were about to commit completely to flying with iPads and rebuilding our airplane around their equipment, but alas nobody talks to us.
Best EFB 5/5
Im discovering new tools everyday, quick tools that can make navigating simple, I suggest to any new users to actually read the manual as best as you can but to play with it on the ground, even experienced users probably don't know every detail and tricks.
Excellent Service 5/5
Love the product! Love the customer service!!!
Excellent customer service 5/5
I have had a flawless experience with this app and my flight time has been greatly improved while using it. I had a question about some of the features and the customer service team was not only really quick to respond but also friendly and personable to communicate with.
Timely support by Pilot Support Team! Thanks 5/5
I recently changed emails and attempted to update ForeFlight to change it to my new email. I received a message that indicated my new email was already being used by someone else. Really?
I sent an email to The Pilot Support Team late one evening (10:30PM) and by 7:15 AM the next morning the issue was resolved by Chase on the Pilot Support Team!
Thank you Chase
Nice APP 4/5
Nice APP and I hope other pilots use this APP as well.
Times are wrong :( 3/5
I like ForeFlight and use it a lot. My big complaint is that the times are wrong. ETA at destination uses the time zone the iPad is set to. The ForeFlight app isn't smart enough to calculate the ETA in the destinations time zone. The same is true for a TAF. These are calculations I hate to do and an app like ForeFlight should easily be able to convert the times.
Great EFB 5/5
I've used FF personally for two years now. It's a great user friendly app and makes my flying safer and more aware. I would recommend to any pilot.
Update ruined flight planning 2/5
This is the worst update foreflight has ever made. They took something so streamlined, quick, and easy as flight planning and made it cumbersome and ungainly. It's not longer simple to make a few little changes and see how it affects the flight. You have to load and create performance profiles. It's like they never even considered you might fly a different speed or TAS at different altitudes. Not to mention not everyone wants to waste time with creating a whole new profile when you just want to see how changing one number changes the flight. These last two updates ruined the best thing about foreflight.
I love lamp!!!
DO NOT UPGRADE 1/5
Of course right after paying for a new year they turn ForeFlight into a piece of s**t. No aviation charts, using has completely changed, now the worst efb out there!
Version 9.1 is a big step backward 1/5
ForeFlight has been my go-to flight planning and in-flight resource for many years. Version 9.1, however, is a mess. Filing flight plans is now much less intuitive, and you can end up with flight plans filed to different points than the label says.
My advice is don't "upgrade" to 9.1. I wish I hadn't.
By Chad M. (Houston, Tx)
I was having trouble with logging time. I sent an email and within the hour received an email with the answer. Wow! Extremely good product, extremely good support!
Thank you Steven!
Great service 5/5
By No Nickname needed 9
I am a longtime user of ForeFlight. When I installed Apple 10.3.2, I was unable to open ForeFlight. After sending an email describing my issue, I waited exactly 11 minutes before support offered a solution. No form response but a real person offering explicit directions to fix my problem. The support from ForeFlight is second to none. And, as a professional pilot, I find ForeFlight indispensible.
Good and fast Tech Support 5/5
By HAA pilot
I recently had an issue with entering User Waypoint coordinates. I was on a night shift so I emailed Tech Support late in the evening and was amazed to have my answer shortly thereafter. It came back so quickly that I didn't even bother to check the email until the morning shift change. I had just assumed that no live person would get back to me so late/early. Nice work, FF staff!
Basic plus 1/5
If you don't pay for the $200 version you might as well use a paper sectional because that's basically all is offered with the cheaper version
Amazing app! 5/5
By kyle schmaltz
Incredible customer service, friendly people. Highly recommend!
A great app that keeps getting better 5/5
Foreflight 9 just added *editable* checklists, and a really nice dark theme, along with other in flight features such as glide advisor! Foreflight was already a great app, and these new updates are awesome! I'm a fan. Worth the money for sure.
A very good app with great future plans. However it still cannot print the logbook in a format similar to a paper logbook.
Overpriced, even for pilots. 2/5
By Oats Cadenza
Sure, the app is technically well-made and has a fair amount of good features. It's a shame that a majority of their potential userbase will be priced out of using it past the 30 day trial. Oh, and if you're a sim pilot, forget about it.
Foreflight Tec Support 5/5
Albert with Foreflight was awesome! I had sent an email letting them know that I was having trouble setting up a new account. I was surprised to get a phone call from Albert. We went right to work and he helped me get over some hurdles with very little trouble
Once we had Foreflight installed he was very enthustqic about help make sure I knew where to go and look for all the downloadable information that was available with my pro subscription.
Albert did a great job and if this is the kind of support that I can count on from the folks at foreflight I am gonna be a very happy camper
Nice job Albert and thanks again
Great Tool but licensing needs to be improved 3/5
I use this apps since 4 years. My devices where 1 iPad and 2 iPhones 5s. I had no problem with the licensing.
Now I upgraded one iPhone 5s to a iPhone 6s Plus and foreflight licensing will not let me do that. Support told me 2 iPads, 1 iPhone allowed only.
This policy made me loose my redundancy of 3 devices and I am more at risk.
Please change you policy to 3 devices. What is the difference between 2 iPads and 1 iPhone and 1 iPad and 2 iPhones?
They are still 3 devices!
If this policy changes I will rate 5 stars.
Long time user 5/5
Have been using ForeFlight since 2012. This app is very good with lots of features.
I rarely have problems with the app. Just had my first one last week (April 2017). Customer support called me up and walked me through very quickly. It was user error, and the rep was very good at guiding me through my mistakes and always treated me with respect.
Very good application, soon to get an iPad mini 4 and using ForeFlight on it as well as my iPad 2 and iPhone SE.
Customer support 5/5
Never seen an App designer group as helpful as the people at ForeFlight. In particular, Barry was superb in helping me upload what was initially incompatible logbook data from another App. The response time was nearly immediate. If you are an avid aviator, THIS is the only App to use.
Great Resolution for W&B issue 5/5
By Weight and Balance nuance
Even with an aircraft that is not part of the default listings, tech support persevered and created a positive resolution. So nice to have dedicated team that just "made it happen". Another "WOW" factor... Awesome...!
Easy peezy 5/5
By Aviator Sam
Most intuitive app I have ever used! Best Pilot Support of any company out there!