please fix!! 1/5
Update: just when I thought this app couldn't get any worse, I can't even put items in my bag without a pop up that says user cannot be found! This keeps coming up every time I try to add something in my bag, when I try to put something on my wishlist, and when I just want to click on an item! This is happening on my computer as well. I'm getting real fed up with this app it needs to be fixed asap all I want is to order some stuff and I can't even do that! Fix this app!
ever since the update I tried to make an order but when I clicked place order I get a pop up that says my credit card failed. I thought I had a problem with my card so I called my bank and they said everything was fine I even bought something from a different app and it worked so it definitely wasn't my card. I went to forever 21 on my laptop and made my order there and it worked so there is something wrong with the app if I wanna make orders I don't wanna pop that says my credit card failed when I know it didn't please fix!
More options 4/5
I like the new update; however, there needs to be more options when we want to refine our search. I was looking at the jewelry and there was no option to refine search by jewelry category. I don't want to look through 33838282 pieces of jewelry when I'm only looking for necklaces.
HOW TO WRITE A REVIEW???? 4/5
this app is very nicely made and easy to navigate, but HOW THE HECK DO I WRITE A REVIEW OF SOMETHING I BOUGHT?!?? Forever21, I am trying to help you... i just got a package from you with all of my clothes and i love them ALL. how can i write a review on this dang app MAKE IT EASIER. reviews are a key purchasing point when i look to buy or not to buy something from your company... if i see no reviews i am usually skeptical of it... if you encourage your users to write more reviews this would be easily solved. so make it easier!!! fix the app and make this happen!!!!
Tracks you too much 2/5
The app tracks what you click on too much. I was browsing the plus size clothing to see what was on sale and now the app mainly shows plus size clothes. I am not plus size and so now I have to search for my size to see the non-plus size clothes.
Love it but fix 5/5
I want to be able to like more then 40 items.
Worst app ever 1/5
Get a better UX UI designer so that I won't have to tap 6-7 times to get to the page I want as well as adding IRELAND IN THE SHIPPING OPTION!
Okay but one problem 3/5
My only problem with this app is the pick up in store option does not work. I even tried to uninstall it and re download it. If you go through the website the pick in store option works just fine.
3 letter minimum last name 1/5
Why is there a minimum of 3 letters required for last name when filling in shipping/billing address in the app. How many Asian Americans with two letter names shop in the US? Come on guys.
Customer Service 1/5
My order was sent back to the warehouse and I have tried to email and call customer service several times for a refund or to get my items reshipped. They have not responded. Worst customer service. Do not order online from them! Read reviews on BBB first!
Inconvenient and super slow!!! 1/5
Why change the way we shop in a step by step way!? I just want to make it quick and it takes forever to load and add to cart! Please fix!
Literally does not work 1/5
Wishlist doesn't work, add to cart doesn't work, whole app gets stuck on loading screen
I thought that my package was lost Bc it never came to the first address I put. It ended up going to the second address but when it tells you the package is delivered it doesn't say where. also when I emailed them and told them that I thought my package was lost they replied and said "delivery failed; will not continue trying". I just suggest them bettering their customer service. But over all I'm satisfied with my purchase.
How the heck do I remove things from the cart 3/5
Actually this is my one of the most favorite stores out htere bu the app needs update as I can;t add many things to my wish list so I can buy limited items.
Costumer support 1/5
I ordered clothes from them a month ago and I never received it. I called costumer support and they told me to fill out an affidavit and file a claim to investigate on my lost package. It was until recently, I called them and it turns out I put my parent's name, instead of mine and they never contacted me about it. Now I have to wait another long period of time before I get a refund.
Great Store 5/5
Great Prizes And Awsome Looks
More Space Please 4/5
Can you please allow people to put more things on their Wish List. But other than that the app is great.
Stable, needs improvement 3/5
The app is consistently stable, but offers little features. It does not have bar code scanning like the Wal-Mart app, nor does it check nearby in-store availability like the JCPenney app. The weakest feature that drags down online sales for Forever 21 are two reasons: reviews take up to a week to post compared to 3 days from other retailers and the inability to write reviews from the app. It is too inconvenient to take pictures on my phone, then email them to myself in order to submit a review on my computer.
Please improve to make more useful 1/5
By Pho Kim
The only purpose this serves is to make direct purchases through the app.- which can be done online without an app.They really need to update the app to align with the ease of use that other clothing store apps offer. For example, it doesn't allow you to check if a particular item and/or size is available in a store near you. Finding something on the app and then actually finding it in a store is nearly impossible. It also has very narrow filters. For example, when looking through the sale or new arrival sections, you can only filter by color, size or price. It would be helpful to be able to weed-out things like shoes and accessories or limit the search to just dresses or pants. I would use this app so much more if they would offer these things.
OMG it's so convenient app 5/5
By I am so speechless.
They fix the checkout bugs and add new functions. It's so incredible update.
Shady business practices... 1/5
This has nothing to do with the app but I think it is wrong that Forever21 charges tax to customers that live in cities like NY where there is no tax on clothing items under $110. I'll be deleting the app and unfortunately won't shop online or from the app until this shady error is fixed.
wow~ this is one of the most useful app.
give you 5 stars
I really like this app lol
By Alexis Kohler
I love the clothes they have they are so soft and warm in the winter ❄️ I love them
Gooooooooddddd appopppo 5/5
Soooooooo organized I love it
I like the new update. BUT I did have problems at checkout.
• higher wishlist limit
• organized wishlist
Horrible app. Bugs and glitches everywhere. 1/5
Horrible app. Nice store. Horrible app. Got error message during checkout and retried submitting order four more times and still got the same error message with no confirmation of the order being processed. Thirty minutes after retrying those four more times I got five confirmation emails and the orders magically appeared in my order history. Before I could call and cancel the orders had been updated to "shipped" within just a few hours. Now I have to wait until the orders come in to refund them at the store. Also am out hundred of dollars until the orders come in. Horrible app!! Do not recommend using.
Okay my order couldn't be placed because apparently I unadded even though I had just put an item in my chart?? Then you can't see your purchases being tracked unless you remember the code. I'd recommend they make it more like amazon were you can click on a tab to see your orders without worrying about forgetting a code. But just order my tolo dress tonight. And the dance is February 10th so I'm hoping it comes in time, especially since I payed 11 dollars in shipping!!
Errors at Checkout 1/5
I was trying to check out with one item and selected pick up in store, but the app gave two different error messages that were basically gibberish each time I tried to check out. I had to boot up my computer to checkout properly using the pickup in store option through their website, because the app didn't work. This isn't the first time the app has been inadequate.
By Tiahna's ipod
I love this app and the store so much. They definitely improved the app from bug fixes and payment errors. I would absolutely recommend this app to a friend or family member.
Forever21 is the best 5/5
Love the recent update
Good but😬 4/5
By I honestly don't even know
I love this app, I also love this store❤ but for the app they need more than a 40 item wishlist
The app is fine. The store is if you're buying something under 10 dollars 1/5
By Diggity do dog
Anything you buy here over ten dollars is probably crappy and will be a waste of money
I couldnt cancel an item from checkout..
Hard to use 1/5
Every time they update the app they make it worse!
LOVE IT ! 5/5
By Bianca >.<3
I love this store. so many great products and there shipping is so fast !!!
Has everything I've been browsing for
I love Forever 21😍✨✨ 5/5
I go to the mall almost every month or sometimes every week just depends what day it is... anyways I LOVE THIS PLACE #Goals it inspires me what to buy everything in that place ✨✨✨✨
Best app! 5/5
very helpful, advanced and sufficient
By Mayo x
I love this app! The shipping is usually really fast for me, the clothes and accessories are almost always how they look on the models (especially plus clothes. I appreciate not photoshopping out rolls and bumps so it's accurate.) , and it's all in a reasonable price. All the deals are amazing too. Low prices for good quality clothes, I love it.
Pretty good 4/5
I like it!
stop giving updates we didn't ask for 1/5
focus on the real problems. put the new arrivals button back. what made you think that it was a good idea to take it away? stop being extra
Won't let me pay 1/5
I love the store and all the clothes but I tried paying and it kept saying my card didn't go through but I've called my bank and checked I'm perfectly fine so I don't understand. I've re downloaded the app and. Nothing. Can anybody help ?
What the heck. 1/5
The app used to work perfectly FINE. I could navigate through and find what I wanted. Now I can't find the sub menus. Every time this app is updated, it gets harder to navigate and it hardly functions. I love forever 21 but this app is terrible. 😑😑😑
Nice layout 2/5
Good idea, every item is shown well. But I just downloaded it and am already having issues with moving things to my cart. "User can not be found." I have to either exit the app, or just keep clicking it until it goes in. Hah. Also when you are looking for specific things you scroll down and hit next it won't auto bring you to the top, this wouldn't be that big of a deal if the top of the page also had a way to go to the next page. Instead you have to scroll all the way back down. Pretty inconvenient for a app. Especially since Apps are suppose to be easier to maneuver around. Hopefully this stuff gets fixed (as a person who hates going out) because I would be very happy to continue using it.
I'm really big on reading reviews, now you can't do that through the app! :(
By 007 Mike S.
I do my wish list, then try to check out and it's say credit card failed. I've tried using different cards, deleting the app and re download and nothing works. I even tried online and had the same problem.
Can't checkout !!!! 1/5
Wow. Seriously !!! You will loose customers this way. Can't even make a payment to purchase