I thought that my package was lost Bc it never came to the first address I put. It ended up going to the second address but when it tells you the package is delivered it doesn't say where. also when I emailed them and told them that I thought my package was lost they replied and said "delivery failed; will not continue trying". I just suggest them bettering their customer service. But over all I'm satisfied with my purchase.
How the heck do I remove things from the cart 3/5
Actually this is my one of the most favorite stores out htere bu the app needs update as I can;t add many things to my wish list so I can buy limited items.
Costumer support 1/5
I ordered clothes from them a month ago and I never received it. I called costumer support and they told me to fill out an affidavit and file a claim to investigate on my lost package. It was until recently, I called them and it turns out I put my parent's name, instead of mine and they never contacted me about it. Now I have to wait another long period of time before I get a refund.
Great Store 5/5
Great Prizes And Awsome Looks
More Space Please 4/5
Can you please allow people to put more things on their Wish List. But other than that the app is great.
Customer Service 1/5
My order was sent back to the warehouse and I have tried to email and call customer service several times for a refund or to get my items reshipped. They have not responded. Worst customer service. Do not order online from them!
Stable, needs improvement 3/5
The app is consistently stable, but offers little features. It does not have bar code scanning like the Wal-Mart app, nor does it check nearby in-store availability like the JCPenney app. The weakest feature that drags down online sales for Forever 21 are two reasons: reviews take up to a week to post compared to 3 days from other retailers and the inability to write reviews from the app. It is too inconvenient to take pictures on my phone, then email them to myself in order to submit a review on my computer.
Please improve to make more useful 1/5
By Pho Kim
The only purpose this serves is to make direct purchases through the app.- which can be done online without an app.They really need to update the app to align with the ease of use that other clothing store apps offer. For example, it doesn't allow you to check if a particular item and/or size is available in a store near you. Finding something on the app and then actually finding it in a store is nearly impossible. It also has very narrow filters. For example, when looking through the sale or new arrival sections, you can only filter by color, size or price. It would be helpful to be able to weed-out things like shoes and accessories or limit the search to just dresses or pants. I would use this app so much more if they would offer these things.
OMG it's so convenient app 5/5
By I am so speechless.
They fix the checkout bugs and add new functions. It's so incredible update.
Shady business practices... 1/5
This has nothing to do with the app but I think it is wrong that Forever21 charges tax to customers that live in cities like NY where there is no tax on clothing items under $110. I'll be deleting the app and unfortunately won't shop online or from the app until this shady error is fixed.
wow~ this is one of the most useful app.
give you 5 stars
I really like this app lol
By Alexis Kohler
I love the clothes they have they are so soft and warm in the winter ❄️ I love them
Gooooooooddddd appopppo 5/5
Soooooooo organized I love it
I like the new update. BUT I did have problems at checkout.
• higher wishlist limit
• organized wishlist
Horrible app. Bugs and glitches everywhere. 1/5
Horrible app. Nice store. Horrible app. Got error message during checkout and retried submitting order four more times and still got the same error message with no confirmation of the order being processed. Thirty minutes after retrying those four more times I got five confirmation emails and the orders magically appeared in my order history. Before I could call and cancel the orders had been updated to "shipped" within just a few hours. Now I have to wait until the orders come in to refund them at the store. Also am out hundred of dollars until the orders come in. Horrible app!! Do not recommend using.
Okay my order couldn't be placed because apparently I unadded even though I had just put an item in my chart?? Then you can't see your purchases being tracked unless you remember the code. I'd recommend they make it more like amazon were you can click on a tab to see your orders without worrying about forgetting a code. But just order my tolo dress tonight. And the dance is February 10th so I'm hoping it comes in time, especially since I payed 11 dollars in shipping!!
Errors at Checkout 1/5
I was trying to check out with one item and selected pick up in store, but the app gave two different error messages that were basically gibberish each time I tried to check out. I had to boot up my computer to checkout properly using the pickup in store option through their website, because the app didn't work. This isn't the first time the app has been inadequate.
By Tiahna's ipod
I love this app and the store so much. They definitely improved the app from bug fixes and payment errors. I would absolutely recommend this app to a friend or family member.
Forever21 is the best 5/5
Love the recent update
Good but😬 4/5
By I honestly don't even know
I love this app, I also love this store❤ but for the app they need more than a 40 item wishlist
The app is fine. The store is if you're buying something under 10 dollars 1/5
By Diggity do dog
Anything you buy here over ten dollars is probably crappy and will be a waste of money
I couldnt cancel an item from checkout..
Hard to use 1/5
Every time they update the app they make it worse!
LOVE IT ! 5/5
By Bianca >.<3
I love this store. so many great products and there shipping is so fast !!!
Has everything I've been browsing for
I love Forever 21😍✨✨ 5/5
I go to the mall almost every month or sometimes every week just depends what day it is... anyways I LOVE THIS PLACE #Goals it inspires me what to buy everything in that place ✨✨✨✨
Best app! 5/5
very helpful, advanced and sufficient
By Mayo x
I love this app! The shipping is usually really fast for me, the clothes and accessories are almost always how they look on the models (especially plus clothes. I appreciate not photoshopping out rolls and bumps so it's accurate.) , and it's all in a reasonable price. All the deals are amazing too. Low prices for good quality clothes, I love it.
Pretty good 4/5
I like it!
stop giving updates we didn't ask for 1/5
focus on the real problems. put the new arrivals button back. what made you think that it was a good idea to take it away? stop being extra
Won't let me pay 1/5
I love the store and all the clothes but I tried paying and it kept saying my card didn't go through but I've called my bank and checked I'm perfectly fine so I don't understand. I've re downloaded the app and. Nothing. Can anybody help ?
What the heck. 1/5
The app used to work perfectly FINE. I could navigate through and find what I wanted. Now I can't find the sub menus. Every time this app is updated, it gets harder to navigate and it hardly functions. I love forever 21 but this app is terrible. 😑😑😑
Nice layout 2/5
Good idea, every item is shown well. But I just downloaded it and am already having issues with moving things to my cart. "User can not be found." I have to either exit the app, or just keep clicking it until it goes in. Hah. Also when you are looking for specific things you scroll down and hit next it won't auto bring you to the top, this wouldn't be that big of a deal if the top of the page also had a way to go to the next page. Instead you have to scroll all the way back down. Pretty inconvenient for a app. Especially since Apps are suppose to be easier to maneuver around. Hopefully this stuff gets fixed (as a person who hates going out) because I would be very happy to continue using it.
I'm really big on reading reviews, now you can't do that through the app! :(
By 007 Mike S.
I do my wish list, then try to check out and it's say credit card failed. I've tried using different cards, deleting the app and re download and nothing works. I even tried online and had the same problem.
Can't checkout !!!! 1/5
Wow. Seriously !!! You will loose customers this way. Can't even make a payment to purchase
Made a wishlist on their site from my computer. It wouldn't allow me to check out, so I downloaded the app and signed into my account. The app was even worse. No images were displayed, and when I click on my wishlist or my cart, an error message pops up. Useless app. Useless website. I was about to spend $101 but after 30 minutes of error messages and refreshing, it's not worth it anymore.
Can't pay. Not even with my new forever 21 credit card 😞
App needs to be fixed 1/5
This app used to work perfectly. Now it's filled with problems. Won't let me add items to cart. Won't let me read item descriptions or read customer reviews on individual items. Won't buy from here again until app is fixed.
why is there no paypal option 3/5
paypal makes life easier. you want us to shop from the app? integrate paypal.
Can't pay! 3/5
It's not allowing me to pay for my items. I've entered every card number I have and it's saying credit card failure. Help!!!
No PayPal! 1/5
PayPal cannot be accessed using this app, but if I use the Forever 21 website, PayPal is still available.
Trying to buy stuff but can't 2/5
Also keep getting the card failed error. And the color choice bubbles show up blank. I also have four items in my cart right now but when I go to checkout it says I don't have anything in the cart. Do you guys not want money or something? Lol seems like the app is preventing people from buying things.
MISSING ITEM DESCRIPTION & SHOPPING CART ITEMS DISAPPEAR!! 2/5
Downloaded the app yesterday saved 3 items in my cart & its says the items are there but they are not! So frustrating! May as well just keep ordering online without the crappy app! A lot of the items have NO description & size reference! STOP BEING CHEAP & CREATE AN APP THAT WORKS THE WAY ITS SUPPOSE TO!! Otherwise this app is a complete waste of time!!
Doesn't work 1/5
It is constantly saying that credit card payment is failed. Stupid app...
Don't download this app 1/5
This app is is the worst on the market