It’s Crashing!!! 2/5
By Éponine Thénardier
I love looking at all the stuff on the app especially when I’m bored and it was working fine. Not too long ago with the last update, the app started crashing after just a minute using it! Please fix this! It’s so frustrating.
Horrible Delivery Service!! 😡 1/5
I have been using the app for almost a year now and had no trouble ordering from Forever 21 until recently. Usually my packages would be delivered from FedEx and arrive on time but now they switched to OnTrac (which I have never heard of) and my package has not showed up at all! After checking the status of my order it has said “delivered” but is no where to be found. After doing research on “OnTrac” I have learned that they are a very shady company, so BEWARE!! Because of OnTrac I will no longer be using this app to order clothes.
The new Refine update is greatly appreciated 4/5
Finally a shopper can refine his/her browsing experience to only include short sleeve shirts 😭😭🙏🏽🙏🏽 this is such a blessing. Next, I need you guys to include the inseam length in the product description for all your shorts and rompers, and offer longer inseams for tall people 🙂 please and thank you.
There's always a problem 1/5
I keep my app up to date all the time, but aside from taking 1.5GB of my phones memory, this app always has a problem. It lags, closes by itself, or whenever you scroll through the sale pages the app just freezes. There are a lot of updates for "bug fixes" but it seems like it's only getting worse.
I love the store but I hate when I see something I like on the app but you can only put 40 items like what????!!!!
My order says it's been shipped for about a week now and it still hasn't been delivered. Estimated delivery date was 9/15 and still nothing. Their warehouse is in L.A. which is where I'm from so I thought I would get my order fast like other websites but nope! Still waiting. Anytime now! Horrible service! I needed the outfit I ordered by 9/16 so I figured it was perfect timing when the estimated shipping said 9/15. Other fashion websites usually deliver on or before their estimated delay very date. I would think F21 being such a huge corporation would have better service.
Needs Another Update 3/5
I use this app all the time & it never crashes, orders are placed accurately, & it's very easy to navigate, or it WAS. Since the new update I can no longer narrow down what I'm looking for into specific types of clothing without using the search bar. In the past, if I was looking for joggers I could click bottoms & then click it again & a drop down would appear with all different bottom options; jeans, sweatpants, shorts, etc. Now I have to use the search bar, which doesn't always give accurate results. This small detail made a big difference in how I shopped using the app so please bring it back!
But why can it be only 40 items why can't it be infinite 3/5
PLEASE HEAR ME THE EFF OUT. Who in the world said we can't add more items to the wishlist and why, why can't you make it infinite like other stores do so I can keep all the things I want on it , otherwise it's bullishit and I won't use the wishlist
By AMAZING 🌞🌞🌞🌞
I am not disappoint with the app, but with the company itself. I order a sweater online and they send it to me with a stain! It also has a horrible smell that doesn't seem to want to come off and I am so annoyed.
One flaw 4/5
I love this app except my bag keeps getting removed ?
Slow shipping. Takes forever and then the shipping date changes on you. Clothes are good, order is alway right but slow shipping.
Needs improvement 4/5
I've been using this app for a while now. It's a good app but it could use some improvement. I wish the app would tell you if the clothing is available in a store near you. I shop online more than in store but it seems like all the clothes I want are always sold out or not in my size. Size small are the first to go and it would be nice if there were more smalls. It's also hard to find the clothing in store and know which store it's in.
Shipping is 6.00 that's a shame
good but the search 4/5
By Allsbrook Family
every time i try to search for anything it either takes me to the hats or to the main screen and doesn't do anything at all... like when i search for disney i want to be sent to the search page with all the disney related items not to stay on the home page or go to hats. there's too many things in the store to have to go look through every single item to find disney.
Need more things in the size xs and s 3/5
I'm not always able to go to the store so I do most of my shopping online and for me forever 21 is the best store for my size because I wear xs or s and whenever I'm on the app it's either always sold out or they don't have it in my size but whenever I go to the store they'll have the same thing but I prefer to shop online so I would really appreciate it if you guys have more things in xs and s
Extremely slow with the new update 2/5
Love this app except for the fact that it loads for a while every time you click on something, which is very time consuming and annoying. This does not happen on the website so please this fix soon.
Couple Issues 3/5
The prices aren't shown, and the app always crashes whenever I try to see my wishlist.
Found a Bug 4/5
By Jala B. 💖
Reviews are Not Loading
Needs a lot of work 1/5
Take forever to load, and like shipping take forever I ordered stuff on august 6 and it said I will get my package on December 31. I suggest not using this app or website and just go to the store and not deal with the hassle of dealing with customer service because that is also terrible.
Update Aug 2017 1/5
This update is terrible! It never lets me search anything or add to my bag without an error code popping up repeatedly. And when you click "bottoms," you can't narrow it down to "skirts" or "pants" like you used to be able to!
Wishlist Issues 3/5
My entire wishlist disappeared. This is separate from items being sold out and having to be removed. All items were taken off my wishlist without showing them being sold out.
Terrible After Update 2/5
By Nacho Beta Tester
This app was fine before the recent update. Now, it's incredibly slow!! I can't even bare to browse through items anymore. Also, like another reviewer stated, a 404 error appears each time you try to read product reviews. Did you guys not QA this mess before FORCING out the update??
Okay app but SO SLOW 2/5
Someone needs to fix the loading speed. It used to be fine, but now it takes a ridiculously long time to go from page to page.
Horrible app just like the site 1/5
It crashes a lot. Unable to scan tag successfully to do an item check. You can't search for items efficiently. It's just a horrible app just like their website.
It doesn't work 1/5
It doesn't work at all and the website isn't working on my phone either. I'm just trying to shop and I can't!!!!!!!
Necessary update! 3/5
Can you guys please create an unlimited "favorites" button??? It can only hold 40 items and I think we all have more than 40 items we want to buy later. Please update
Easy to use to shop, but glitches whenever I go to product information.
Having problems with Reviews! 3/5
By caitlyn likes pizza
There is always an error page whenever you try to look at or write reviews. This needs to be fixed.
Needs work 2/5
please fix your reviews! It's keeps saying error :/
Works good I don't know what all the other reviews are saying. I like this new update.
Error message 1/5
I receive an error message every time i try to read any reviews. Therefore this app is useless and i guess i'll be using the mobile version until it gets updated.
Incredibly slow 3/5
It takes forever to load and it's always taking me out of the app due to technical issues. But when it does work it's good
The app is really slow but it's efficient I guess.
I could make a sandwich 3/5
why does this app take so slow to load everything ??
Just go use the website 1/5
This app is slow as Christmas😒
Needs work! 3/5
It's good but I can only use it when I'm on wifi and i don't have wifi at my house we had data so it would be nice if there let us use data and wifi!!
two stars 2/5
By Kier downs
every time i close out the app, everything in my cart vanishes. this also happened with my friend so i know it's not just me.
It won't tell you this isFinal sale item 1/5
By I Don't Care!!! 77
Go forever 21 official website to do the shopping do not use this app. The final sales item warning is not showing in the app. I purchased shoes in different sizes to tried on and I can't get it return because it was final sales item however on the app it doesn't tell you this is a final sales item.
It needs some work 3/5
They do an okay job at uploading clothes on the app. Sometimes it's constantly every few days then sometimes it's just the same for a while then a bunch of stuff is added. Also apparently all the plus size models are all the same size which clearly isn't true. What's the point of having product information and multiple models if they are all the same size and around the same height? It makes it difficult to shop if I can't determine what size to get for myself if the model isn't wearing the size I'm told she's wearing.
Add some more x-small clothes 4/5
I'm an x small and I can't really shop here because of the variety of x small please add more x small!
It's so annoying 1/5
It keeps adding $2 to my purchase and because of that I can never buy anything
F21 App 4/5
By Pap aria Game Lover! 👨❤️
I'm not really into Forever21 a lot, but I downloaded the app because they have things at good prices & because I dislike going into a Forever store. The app is a little slow but works okay.
Great app! But..... 4/5
It's a little bit confusing at first, but it took me less than 30 seconds to figure out how to use it! Would totally recommend still!
WONT LET ME PURCHASE 1/5
Ever since I got the app I've never been able to purchase anything from it there's always an issue whether it's the billing info or shipping or card information it never lets me purchase! Neither does the website! If I could give it zero starts I would
cute fast and efficient ! 5/5
i love the app. i get so annoyed when i go on the website. this is so much better. i haven't had any problems that the other people had, it's very fast and chic ! i will definitely be using this app A LOT.
App is super slow and malfunctions at times or doesn't show products . Very annoying I just wanna shop at forever 21 with the speed of a good app !😒☹️
Terrible Treatment 1/5
Bought a top and went to put it on to wear to work the next day (less than 24 hours after purchase)....I took the tags off and put it on when I noticed a huge hole in the side along the seam. So I took it off and put it back in the bag with the receipt and tags and stopped back by on my way to work. I was told they couldn't let me return the top because it smelled like it had been worn and it had makeup on it. Well, duh. I guarantee you every woman who had tried it on was wearing makeup and made it smell like it had been worn because they put it on. Then when I called corporate to file a complaint, I got the same run around and lack of customer service. Needless to say I will tell everyone I know to never shop there again and will never be back myself.
SO SLOW 1/5
This app is so slow at everything. Worst app ever.
It's just way to slow at loading would rather use browser.