I gave three stars because of all the delays I have had to endure lately. No rhyme or reason.
I love Frontier 5/5
By far the easiest airline to deal with. You're customer service is great.
More like FronTEAR Airline 1/5
Absolute worst flight ever!!! Very Stingy. Had to pay for a carryon. No complimentary snacks. So many extra fees. Started out as a reasonable cost then all the extra fees it went to the most expensive. Seats too small. No legroom. Rude and arrogant flight attendants.
Plane was extremely filthy. The flight was an hour late taking off. They kept telling us they were cleaning the plane. I was the first on plane and the flight attendant was shaking her head and said,"this plane has not been cleaned." She kept apologizing for how filthy the plane was. When i got to my seat it was full of potato chips. The floor covered with trash. My safety flier had gum between the pages. My adjustable fan hardly worked.
Honestly, i imagine crop dusters are more comfortable. The flight was so bad i could imagine people bringing chickens and goats on board.
Avoid this airline at all cost!!!
My flight home was through Delta and it was super nice!!!
Confirmation number request 1/5
Way too redundant.
Do not fly frontier!! 1/5
By Fraction hater
Worse airline EVER
Easy peasy lemon squeezey 5/5
Super easy and convenient to use!
Best airline app 5/5
This is the first time I used the app to book flights - in short BY FAR the easiest airline app I have used. It's the little things like knowing when I need a capital letter!
Thanks for making it so easy!!!
By Mustangsally 63
Very easy check-in process through the app! Only way to go!
It works 5/5
By Colateral D
Used it for my trip to NC. Worked fine. No issues.
Very Usable 5/5
Easy to use. Very informative. Usable for everyone. Thanks!
Very convenient, helpful and easy
Mrs Reyes 5/5
This will be my 3rd time this year flying Frontier. I've traveled the world & this airline is my favorite & 1st choice when flying domestic! You guys & girls are doing something a wonderful job... thank you for making air travel great again!
I was looking at prices for multiple trips and none of my searches (trips) were saved 😕
Candace Bruce 5/5
I have always received great service!! I love frontier very professional and good prices!
Hard to navigate 2/5
Not the best app I have seen. Not always user friendly.
Hidden Carry-on Fees 1/5
I travel for work but don't normally use frontier. Booked a vacation for 3 and thought we had a good price. Until the day of checking in online I get dinged a carry-on charge. For 3 people the day of the charge was $120 ($180 if I checked in at the airport) All of a sudden our good deal was actually a rip-off due to their fine print hidden fees for bags that we're handling, not them!!!
By Awsome noah77
I had a wonderful excellent time getting tickets and customer service would definitely recommend
App is very user friendly and easy check in process.
Worst airline ever!! 1/5
By Dizzy Zoo
I've had better trips hitchhiking travel with this airline should come with a red flag warning! I was so embarrassed I was flying with my 10 year old son and he was so distressed it ruined the majority of our trip! This airline should not let children into such a hostile environment!!
Mrs. Cheryl Koontz 5/5
My experience with Frontier has been wonderful. Great flight and looking forward to booking in the future.
Flight ID 1/5
A group of my friends booked flights to Las Vegas so we all used the same flight ID to book it. Unfortunately, they used the flight IDs for a Sunday and Monday return flight so half the group booked the wrong return flight and therefore, we had to pay extra for changing our flight. I also initially paid for a specific seat but when I changed it I got charged even more for a seat fee and a seat downgrade fee. Why the hell am I paying more for shittier seats and why doesn't the ticket cover the seat fee!? I bought the tickets for a seat so why should I pay a fee? I've never had this issue with any other flight. This is ridiculous. Is it that difficult to label flights differently? My group of friends all have had a horrible experience flying with Frontier. At the end of it, after the overpriced baggage fees, we spent more than we had wanted to. Baggage fee rates apparently change throughout the year. Never heard of this before. Honestly won't be flying this airline again. If you are going to shell out that much money, go spend it on another airline that's reputable and reliable.
Love this airline! 5/5
Wonderful, wonderful, wonderful.
Never had a problem.
Only extra nice surprises.
Lots of hidden fees and unfriendly staff 1/5
On our way here, delayed 5 hours. Still had to pay for drinks and snacks. Although, after being delayed they should be free. Surprised water was still free. Also lots of hidden fees. So a cheap plane ticket wasn't really cheap.
User Friendly 5/5
App was very easy to use and made trip planning a breeze.
Fast & Eazy 5/5
By Happy2 b
Love the 20 buck fares. We were able to fly our family of 10 to Colorado to visit family. ❤️
Fake Reviews 1/5
The positive reviews on here are so fake that I can't decide if it's hilarious or disturbing.
Too many extra fees!
First experience terrible!!!! 1/5
Our flight was delayed 12 hours for various reasons, the reasons always changing. The people at Frontier Airlines did not even know about the delays. There was no fuel. There was no pilot. There was no air conditioning.
Quality app was a big surprise 5/5
By Muahaha , guess who?!
The UI was extremely user friendly and snappy. The menus were pleasing to look at and easily accessible. I was on the fence about flying with frontier but this app definitely convinced me with its ease of use and effectiveness.
My trips 5/5
By my trips/Frontier
Love flying with you and am so happy that you're starting flights out of Colorado Springs!!! People are nice and friendly 😀
Efficient service 5/5
By karen burlington
I've had a good experience flying w/my family. Staff is professional & kept us on time. Just booked again another trip!
No notice 1/5
Flight delayed 3 hours for maintenance. No notice - could have stayed in Denver longer.
Just drive! 1/5
This airline is an absolute scam! Heed my words or learn for yourself the hard way;)
Easy to use!
First time user 5/5
By Whitnie B.
Quick and user friendly.
Can't redeem a credit 1/5
I was told I could redeem credit to use towards baggage fees by typing in the confirmation number plus my email. This was not the case, frontier is the worst at customer service and their app shows just that. Get it together frontier!
Had to make too many attempts 3/5
By Mrs. Billops
The app worked perfectly except it wouldn't update my phone number and I couldn't proceed unless it was added so I had to log onto a web browser to update it.
Great Airline with a great app 5/5
I think Frontier is a well run company and the app works great! The fares are even better!
Is Frontier a real business? 1/5
They have not been accommodating at all when they cancel flights and leave people stranded all day until all hours of the night.
Easy to use app 4/5
Very user-friendly app! Makes everything a breeze!
Junky planes= Bad Choice 1/5
By frontier suks
Sitting here at the airport waiting on my flight that should have left 2 hours ago. Apparently plane is not safe to fly so after 1 hour sitting on the plane. They evacuated everyone. All our vacation planning already a waste since we may or may not actually leave for Vegas today. Worst experience I've had flying last 20 years. Avoid at all costs!!
Bring a pillow 2/5
By Holiday INK
This was the most uncomfortable flight of my life small smalll seats horrible plastic seats.
Great Cincy to Orlando connect 4/5
By Very useful, super easy!
Great flight super price one way or round trip from CVG to MCO!
I was enjoying Frontier until they took away the straight flights to Orlando! That was the reason I signed up for the card and Den. Not a happy camper right now!
Cost efficient -Down Side has lead to some of the poorest customer service in the industry!!!
In general Frontier is super slow...on the desktop or on the app. Will not take my reservations because it says my gender is not indicated though it is clearly marked. Literally spent 2.5 hours on app and desktop trying to book a flight for 6 people. It never worked.
All right 4/5
Could use a bit of bug repairs but over all pretty good booking app. Major draw back-cant change ur main profile name, so better write your real name, and not what you go by, the first time around!!
Enjoyed the Flight to Las Vegas...Plane left on time and arrived 25 minutes earlier in Vegas. My only complaint...no free munchies!!!
Way better than the old app 5/5
I used to hate using the Frontier app because it was just a crappy reflection of the website, but now it's way better and actually makes sense as an app.
Everything you need is there on the app and it's easy to use miles and promo codes to book flights. Basic interface with no frills leads to easy booking.