Useless app 1/5
If an app has no usable purpose it is quite honestly totally and utterly useless. This one appears to have been designed by someone with no experience. Try checking in and getting a boarding pass - gives you an error code saying you didn't answer the security questions - only they never ask the security question. Fix the app or remove it. And Apple, allow people to rate "zero" stars!
very easy to use 5/5
i like how it's setup
Can't select dates 1/5
App will not let me select dates. Please fix asap
How hard is it to make a working app 1/5
You get what you pay for in terms of airlines. I've flown frontier lots of times, since it's the cheapest for a flight I make often. Flights are very mediocre, no drinks, etc. The app is very convoluted. Doesn't work with frontier website login. Doesn't work well. Ultimately all I need from it is to be able to add my pass to Wallet. And it does that. So whatever. But if you're gonna make an app, make one that feels good, and makes users want to come back. I get that Frontier is cheap. But that's no excuse for their crappy experience online. And everywhere for that matter.
Boarding pass 1/5
Can't send boarding pass to Wallet (app still calls it Passbook)
DO NOT FLY FRONTIER 1/5
This app is just as useless as the incompetent airline. The services are poor, and despite my best efforts to remain positive and give Frontier a try, I cannot recommend the app nor the airline to anyone.
Cheap and awesome 5/5
By Jack Jeffery
If your expecting 2 free bags and free drinks on the plane than this isn't the airline for you.
I absolutely love this airline. I fly everywhere for super cheap. Once you know there system, it's super easy to use. If you plan ahead and need bags, it's only $25 online if you plan ahead. If you add that plus your ticket it's still way cheaper. They do serve drinks and snacks on the plane at cost. No biggie considering the price.
I would recommend this airline to everyone and even use there credit card for airline points.
Smooth, fast, everything I needed. 5/5
So far super easy and fast! Super functional and I love the animal pictures as it loads info.
IT IS NOT A GOOD DEAL!! 1/5
Customer service just ok. They did their job. They totally gouge you on the luggage. $40 for first bag. $45 for second bag. $45 for carry on. Flight didn't take off on time. Worst, most uncomfortable seats ever. Super hard. They don't recline. No free beverage, water only. Very few snacks for purchase ONLY. 6 1/2 hour flight and you can't even buy a sandwich or any kind of meal. No charging station. No movies of any kind. No tv screen.
The App Works! 3/5
I was able to easily check in and send my ticket to my passbook.
A shame actually traveling on frontier isn't as smooth an experience.
This is thee worst airline ever! They have absolutely no customer service and no employees Ar all I am now missing my flight because there is no one absolutely no one at their service desk. Totally spend more and govern someone who actually cares about their customers
Zero Stars! 1/5
By Maui Kid
This Airlines still exists?
Frontier.... How about fixing your Airlines rather than your app! Doesn't do anyone any good to book flights on your app when you cancel flights because of poor management of your crews. Your app is just as poor as your Airlines!
From checking in to landing it's a terrible airline not recommended at all they made me pay double for their fault if you want to have a decent flight this is not the airline
If would be great, if it worked 1/5
I have to delete and re-install the app several times for the boarding passes to work. Please fix this as this isn't a reliable app.
Still terrible. No Passbook 2/5
Even though they finally added Apple Wallet Passbook support it doesn't work. It crashes with an "unexpected error".
However, this is Frontier, so like their air service, I did not expect much from this app. In that sense - it delivered.
Boarding Pass cannot be added to Wallet. Tried several times and even rebooted the phone. Otherwise, it does what it needs to do.
Worst airline, worst airline app 1/5
Typically, I don't take the time to write reviews. However, both this airline and their app are sooooo bad that I want to warm travelers to NEVER fly with Frontier. Let's start with the app.
Since I've had this app, there's been a bug that doesn't allow the user to save the boarding pass to the Apple Wallet, this is a basic function for any business traveler. I'm the words of our illustrious President, SAD!
Further, the app doesn't allow the user to update their Known Traveler Number...instead, users have to call a helpdesk that doesn't answer for >15 mins- full disclosure, I hung up and didn't get an accurate time.
The trays on the airline are a joke... No way to place a laptop on them with any chance of being able to type. For that matter, there's no Wi-Fi either.
I HATE this app and airline.
Won't add boarding pass to Wallet 1/5
By Ed Brey
Has an antiquated "Add to Passbook" command, but it always fails.
Worst airline app 2/5
This app is horrible. Very difficult navigation, slow to access anything, and just painful to use. It's an appropriate app for this airline, to be honest. I only downloaded it because I couldn't print my boarding pass. As soon as my flight is over, I'll be deleting this terrible app.
Add to Wallet 2/5
Does not work when adding to Wallet. Error messages!
Pretty good 4/5
App says: Passbook. Should be updated to say: Wallet.
Works great! 5/5
By Trimmy trayho
Boarding passes, flight purchasing, and check in all worked smoothly for me. Budget air travel at its best.
Not the worst; good for my needs 3/5
This app is clunky and buggy, but I've never had any trouble getting my boarding pass on my phone. My printer is WAY more ornery than my Frontier app. This is the primary function of the app, in my opinion; I'd rather book and check statuses online. Even so, these utilities have proved functional enough for me, so I'll take the clunks and bugs that pop up.
The app gets three stars because it did not exceed my expectations or fall short of my needs. It's perfectly average! And I'll take that. It was worth the download. Worst comes to worst, you have to print out your boarding pass and book flights online. You were going to do that anyway, so you might as well TRY on the app. What have you got to lose?
I'm not going to review Frontier as a company because that's not the point of this review section.
Trash = Frontier! 1/5
Trash app and trash airline! They nickel and dime you. First and last. Frontier is by far the worst ever airline I've taken. Lost luggage, terrible services, and crappy online website which hard to check in. Just trash, honestly.
Great service !!! 5/5
I have flown on frontier quite often theses last couple years. I have never encountered any rude employees or have had any trouble with ticketing. I will continue to fly frontier because I think they give great customer service and really care about their passengers.
App doesn't work, keeps asking to update to newer version. Please fix! 1/5
Awful Company 1/5
By Sam Fransco
STAY AWAY! Do not flight with Frontier unless you want to risk your entire trip! They cancel flights for no reason and will not compensate you!
Needs Work, like the airline 1/5
Slow app to update. App flight status doesn't match airport sign information.
No way to easily check flight status from reservation.
Location services, even if enabled, fail.
Missed my flight thanks to this app. 1/5
I checked in online and didn't receive a barcode to scan when at terminal. Then I downloaded this app as a suggestion. The app said I was not checked in. So I checked in and still received no barcode. I was advised to visit ticketing to claim my boarding pass. The lady at ticketing, rudely said I never was checked in nor was showing up in their system. Not sure what happened, but I have a confirmation email and receipt saying otherwise. Very frustrated that I missed my flight!
Worst Airlines 1/5
Ruined my December trip, suddenly cancelled flight without any valid reason, customer care is rude. I had to book another airlines at the very last moment, not recommended and won't fly again with frontier.
The absolute worst airline 1/5
I refuse to fly with them ever again. Delta isn't even this bad, and they are crap.
Won't even let me log on!
Crashes & Logs Out 2/5
This app has the potential to be a 5 star app. Unfortunately, the app crashes and logs out regularly.
Another corporate crap app 1/5
Lame app that was clearly written by people that didn't care. It serves the purpose in your basic "painful but I gotta use this" kinda way.
Except if you need to track a flight so you can pick somebody up. Then it's useless.
Apparently frontier doesn't believe in notifications about delayed flights despite having so many.
Can't use it as a boarding pass 1/5
By Left for another app
The only reason you download an airline app is to use it as an electronic boarding pass; well this app failed completely in that department I was not allowed to use it as an electronic boarding pass Atalanta's airport. Instead they insisted that I print a paper boarding pass from their kiosk. I don't know what else I expected from Frontier.
Useless app 1/5
Connot change flights. Flight status unreliable. Cheap is cheap.
WORST AIRLINE EVER 1/5
My flight got delayed, and the app didn't even show it
Don't waste your time with this app it is non-functioning. Similarly to frontier's sorry excuse of an airline industry constantly delaying flights.
Worst of the Worst 1/5
****DO NOT FLY FRONTIER**** That is the advice I was given by Expedia after I had to cancel an entire Christmas vacation. I was told that I should've know better, and this is what I should've expected after buying cheap tickets. Ok, Expedia, I used your service to find cheap airline tickets, which is what I thought your service was designed for. When we arrived for our flight on a sunny 88 degree day in Orlando, everything seemed set to go to fly to San Francisco. There was no indication that there would be a problem with the flight until 10 minutes before boarding Frontier cancelled the flight due to "weather." The plane was supposed to be coming in from Chicago, so the only excuse for not alerting us to the problem sooner would have possibly been the plane crashed 10 minutes outside Orlando. The winter storm was 4 days prior to this, and every other airline was back to business as usual. Had the airline alerted us to this problem when they knew that they would have to cancel the flight, which we learned was three days prior, then we would have been able to make alternative flight arrangements. They wouldn't put us on another airline, and all they would do is offer us a another flight A WEEK LATER. Here's the funny part, the flight status on my Expedia app said the flight arrived on time. There wasn't a flight. Expedia also worthless!!!
Worst app! 1/5
Looks like Frontier Airlines puts as much effort into their apps as they do customer service. Worst airline with an app to match.
This app is worthless 1/5
Got to the airport at 6 am for an 8 am flight. Checked the app to make sure the flight was on time before I left the house and it said it was. Upon arriving to the airport we were told by the person checking our bags that the flight was delayed until noon. When I downloaded the app I signed up to get text and email alerts about my flight status, which clearly don't work. On top of that every flight board at the airport AND the status on the App all say the flight is still on time! When i finally went to the frontier counter it took them 20 min to "research" and figure out that the flight actually was delayed. And I was told that it was delayed since 10 the night before but they did not notify anyone, including the airport apparently. Worst Airline and app ever!
Flight status? 3/5
How can my flight be on time when it was supposed to leave 40 min ago? Maybe not a problem with the app but frontier in general. Communicate more, please. Has my gate changed? Is my flight cancelled? This app doesn't seem to have answers.
Non-functioning app 1/5
My husband and I were in Cancun, Mexico. The flight was delayed, and we had a hard time getting info on the flight. We both had the app and checked on the status. Mine said the flight was delayed, but no estimate of time. His actually said the flight had "arrived"! We triple, quadruple checked to make sure it wasn't our mistake in entering the info...and it wasn't! Very strange.
horrible airline 1/5
Frontier is literally the eorst airline you can have. The minute you place an order, your existence becomes a burden to them. Do not expect any help from the team that they call a customer support.
Seems like the core of this app is from 2007 1/5
It's almost 2017, and this app seems as if it's from 2007 due to limited functionality. One example would be to implement fingerprint login so that I don't have to copy and paste text from an email into the "my flights"/"retrieve your booking section". As it stands, its easier for a user to open a mobile web browser to frontierairlines.com and use the company website than it is using the outdated and limited functionality of this app.
Information fr/someone else's profile was in the app when I opened it. I hope my info doesn't show up on someone else's phone.
Don't bother downloading this. Everything comes back with errors and not founds.
Terrible user experience. 1/5
Couldn't select a return date - all grayed out for some reason
Doesn't work 1/5
I have tried logging in with my early returns number and tried my email and it doesn't work. I can log in on my computer with the same credentials and it works. The app tries to redirect me to reset my password, then it pops up a blank screen and does nothing further. I also tried to pull up my flight number with the flight and last name in the app and it gives me an error message. However it pulls up the flight with the information just fine on my computer. I deleted the app and all my information, reloaded the app, and it's still not working.
It can't find my reservation. I'm deleting it.