Awful Website and App 1/5
By C. Moree buttz
Horrible horrible experience
Bag check 1/5
Should not have to pay for one bag.
Nonfunctional website 1/5
By SFGiant Girl
After 24 hours still unable to get either a seat selected or check in online!!!
By X Old School
Enjoying the game. Using the mobile app and pre-planning makes Frontier a good experience.
You get what you pay for!! 1/5
Showed up for my 8am flight out of Providence to TAMPA, people at checkin where GONE. 5 family’s got stuck paying $30 MORE to switch the ticket to a 5pm flight. No apologies, when I try to have a conversation with the woman behind the counter I asked to speak to a manager conveniently she was in a meeting. And then I was told if I had any further issues they would call the police on me... really??
I will NEVER EVER fly this airline. Spoke to airline security and police and THEY said they have been having MANY issues and they were called to the counter YESTERDAY and Frontier was told by the police officer that they need better customer service!!
Horrible experience, stuck at the airport till tonight and have to FLY TO ORLANDO.. 1 1/2 from Home! Never again! #CustomerService!
Good Service !!! Love it.
Worst airline 1/5
By owen zottola
Never flying with you guys again.
Good flights cheap 5/5
Love the app it’s easy to use
Better than the site 5/5
Was struggling with the site on my phone then after confirming one of the flights I saw there was the app. THANK GOD. At least they got something that works well.
Love the ease of booking on line 4/5
By Gramma Evie
I can book a flight quickly and hassle free. Great fares even when booking a few days before departure. Just wish your management would understand that removing flights from January through March from Sioux Falls is a real inconvenience for passengers and lost revenue for the company. Many people fly to warmer weather during that time period and have to choose your competitors. Not to mention those of us who have family in the Denver area.
Quirky as hell 1/5
By Packer Chezhd
It’s to jumpy, you don’t know all the details and personal history is tricky as the app jumps around. If you hit a depart flight and go down to do return be careful cause you will end up back to the depart in no time. I did a den deal and I couldn’t tell if I was signed up or not as I kept getting errors. This app needs lots of recreating and engineering.
Review of frontier 4/5
This was my first time flying frontier. It was an enjoyable flight to Orlando. The trip home was delayed two hours but frontier compensated us $25 vouchers each. I think it should have been more since we bought the insurance. I will fly Frontier again as it was a good experience.
I do wish Frontier would consider giving free drinks and cookies.
Happy Frontier is in Cleveland 5/5
Flew Frontier multiple times from Cleveland to Tampa. Only non stop flight out of Cleveland. Nice clean new airline. Very happy.
Interface needs a lot of work 2/5
I thought the interface to book a ticket took way to long and the password parameters for the discount den are only shown after a user determines their password. I also didn’t see a search field when selecting a destination. You have focused on a few shiny UI features, but the overall app isn’t that user friendly.
Very easy 5/5
Great app for checking in!
Not really into customer service 1/5
I arrived 4 hours early for my flight. They would not check my bags sooner than 2 hours before the flight.
Never had that problem with Alaska, southwest or united. Not on any airline I've flown. Plus the baggage costs actually make a cheap ticket the same as southwest. So why fly Frontier? Not again, not for me.
By Was frustrated as well
Everything was super easy but wish u could take a carry on or it was cheaper!
Never again! 1/5
It cost more for seats and baggage then the advertised fare...very deceptive! Four hour flight with no movie, snacks, or beverages and a non reclining seat is ridiculous...felt like a cattle car! Will never use Frontier again!!!!
Poor app 1/5
By frequent flyer cos phx
App does not load my flights. Surprised Frontier doesn’t charge me for access to their app, or for oxygen or n the flight.
Best Airline! 5/5
By G & G Frontier
I really enjoy traveling on Frontier! Never had any issues. (Period)👍
Sign In 2/5
By Momma of a Chugginton lover
I love the app when it works!!
Issues with signing in all the time
I'm extremely disappointed. I was delayed four hours getting to Las Vegas to only be given a 15$ voucher for dinner five minutes before everything closed. Then $50.00 voucher towards my next flight purchase. Only to be delayed for fours again! This time actually boarded and seated ONLY to be told by the captain they are cancelling the flight! Had to be taken off the plane, given $200.00 voucher towards another flight I want. Full refund. The fact I had to spend twice as much just to find housing and transportation and missed time from my family and work. I want to be compensated completely as I will NEVER use Frontier again.
Prepaid bag free for carrying and yet had to pay more to retrieve ticket 1/5
So prepaid entire flight incl $30 each way for a carry on only to check in now and got charged $40 each way for carry on - bait and switch?
Hidden fees, time changes, unsatisfying customer service 1/5
Be prepared to pay 40$ for a carry-on bag, 40$ for a checked bag and at least 17$ for a seat-assignement, which you will find out about after booking once you are about to check in. Also, be prepared to experience major time changes to the flight you booked, and very unsatisfying answers from customer service if the new time doesn't work for you. In this case, you can either cancel your flight, or you'll get a 50$ travel voucher, which you will have to use within 3 months. You'll be able to check a carry-on for that kind of money.
Getting better 4/5
This app has come along way in the past year. It works quick, and is intuitive. Booking here is easier than on the AA.com app! Seems optimized for iPhone 6s. Two bugs: the app refuses to save my known traveler number, despite repeated efforts. And I'd prefer to sign in by thumb.
Discover why for yourself..or listen to the reviews
Web site can be difficult 4/5
By Teachergal 1
Although I like Frontier and use it often, I was dismayed that it took over an hour to book a flight using the app. I had to call for tech support, missed the discount deadline due to log in difficulty, and had 7 attempts at login.
Friendly staff, cheap tickets 4/5
By iPod central
Flight crew was pleasant. No extras on this flight but they do let you bring bottled water/soda/etc and snacks on board. You have to buy the drinks in the airport by the gates because you can't bring them past the check points, but it's cheaper than buying them in flight. Overall a good experience.
Great with some issues 4/5
The app is great for getting the best prices on flights. However some of the screens are difficult to read/navigate for example the screen where you choose your flights and also the screen where you enter optional purchase items for return flight. Otherwise great!!
Love this app 5/5
This app has never let me down. It is so easy to book your flight. I also love being able to hit one button and my flight pulls up.
Frontier Travelet 5/5
User friendly app for checking in.
Awesome budget friendly airline! 5/5
We love this outstanding budget friendly airline along with its very courteous personnel. Their new fleet makes me feel very safe. Super clean airplanes - and the seats have enough leg room for the average person. Go ahead! Give Frontier a try! We fly from Florida to Denver and Utah often and it's been made possible by budget friendly AND Safe airlines like Frontier and Spirit. We Highly recommend Frontier Airlines and TRAVEL! You won't regret it. life is too short for materialistic things... ALL you take with you when you pass this mud ball once is only your life experiences and memories.
Airbus A320 33 planes 4.9 years
Airbus A321 17 planes 1.2 years
Travel light- Luggage will cost you additional but that is a given with any budget friendly airlines.
Great service!!! 5/5
Absolutely love the app as well as the flights!
Best Arline App EVER 5/5
I think that this a 5 Star App Because you can check in online and then you can see your bording passes.
Took a long time to figure out how to check into my return flight.
audimiro leija 3/5
would to comment on having a free carry on thats all
Save money while spending more. 4/5
The entire time I try to mess around with my tickets to get them but I kept getting pop up after pop pop into entice me to get a package deal that would save me money on it and it like $100 onto my ticket. Annoying!
Thankful Veteran 5/5
By Thankful Veteran
Quick, easy and affordable to the average traveler. Like myself, my son Derek is an active duty member traveling home on pre- deployment leave. With the low cost to travel provided by Frontier, my younger Son Devin and I are able to surprise his older brother prior to his departure to Afghanistan. Extremely excited. Thank you Frontier!
Too Expensive 2/5
For the amount of money paid to preselect a seat, the $40 fee to either checkin or carry on a bag, the cost for a can of a soda I would expect to have wi-if on the plan and tv monitors but there isn't. Won't be using this airline again.
Fingerprint login, Airport codes, Open Jaw trips 4/5
By One way please
Please set up fingerprint log-in. I promise, it will be me using my account.
Please allow me to enter my airport codes without the pictures and provide open jaw reservations through the app.
Worst Airline App 2/5
By SMF 7177
Everything is complicated. Can't reset password. Takes far too long to book flight.
Created a new “profile” without TSA pre 1/5
I wasn’t given TSA pre for my flight because frontier’s app created two profiles for the same person (me) in the app and the second “profile” doesn’t have my TSA pre number associated with it. Such a stupid app. I hate this airline for stupid things like this. No wonder they’re rated so low consistently by nearly everyone.
Best airline 5/5
When people fly we need to get somewhere they want to do it quickly they want to do it in one star they want to be able to be efficient and quick and trust of frontier has been awesome
Easy App! 5/5
By Cathy Cain
That was one of the easiest Apps I have ever used. Thanks Frontier✈️
Great App 5/5
I love this app it makes my flight booking process so much easier . No app crashing issues or anything. I give it 5 stars
I enjoy the easy functionality of the app
Good price, until ... Perks! 3/5
By oh, rochester!
Total might be more than nonstop on a premier airline with the Perks package, but way less than Southwest and one stop option.
Good, but.... 4/5
I like frontier, but I think they could at least offer you coffee that isn't $4. And, if you're flying to Mexico the flight is nicer than if you fly across the US.
Rating based on app experience 5/5
Idk why people are using this to review the airline, pretty sure you should review the app itself. For my purposes, the app worked great, very straight forward and simple. I was able to check in using and had no problems.
That being said, I didn't have to use anything to in depth on the app, like making a profile or ordering flights. Just used it as a boarding pass and checking in, so 5 stars on that.
Sign in issues 1/5
By Why Me???
For some reason the app keeps logging me out. Very inconvenient when you're trying to scan your boarding pass at security check points.
I also couldn't see a way to add my boarding pass to Apple Wallet.