How is the app worse than the site... 2/5
Lol let me just start by saying all airline travel in general is a rip off. But that's not what this review is about.
This app takes like FOREVER to load pages and reflect options/changes, even if you're just browsing! And that's all the pages. Really terrible considering that the website's only real issue is that it randomly goes down for long periods of time. That's the only reason I downloaded the app in the first place
Barely works. Horrible user experience 1/5
Reloads every time you switch a tab, which makes it unbearably slow to use. Can't access pass to add to Wallet yet. I'm assuming it won't be available until 24 hours before flight, but there is no indication of that on the app. At least it offers the bare minimum. But still... do better. The website is more functional.
An app almost as bad as my flights 1/5
The app crashes randomly - notably when I try to check in for a flight/retrieve my boarding pass. In general, flying Frontier is miserable. I certainly won't be doing it again, and I hope this review dissuades some poor souls from making the same mistake I did. The discount isn't worth a night in the airport.
Great app 5/5
By Jfjnrjfj hdnfnnfndnf
Used this app on my first trip to vegas and it was great and easy to use!
Great app and great product 5/5
By Disney HD
I fly this airline often and, as a travel agent, recommend Frontier to many of my clients. We all use the app and find it very easy to navigate and never have any problems with crashing. We use the app on tablets, MacBooks and PCs with no problem. Most are Apple products, but some are android and PC. The app is EASY TO USE and so simple.
AND, I really enjoy flying Frontier and not having to be extracted from a tiny 17" seat with a shoehorn ( like on the OTHER three ).
Worst company ever 1/5
Horribly rude employees backed with stingy service from start to finish. Seriously, avoid these clowns at all costs.
We used the app to check-in and validate our boarding pass before boarding. Did not encounter any issues. It's not as polished as Delta, AA or United but it gets the job done.
Update in the middle of a purchase 1/5
NO I don't want to update in the middle of a purchase. Can't proceed..ok I'll force close the app before I delete it and book on Virgin America.
App Needs Help... 2/5
Tried checking in to find my flight had been "cancelled." Went to the actual website, which said there was a delay instead. My boarding pass never updated based on the delays. Not impressed.
No terms and conditions accept button. 1/5
Tried to check into my flight... won't let me continue without "accepting terms and conditions" if you want to actually check into your flight. Try a computer their app is garbage.
Coupon codes 4/5
Coupon codes don't work when applying them on the application
Gender issues 1/5
By Dr anji
I have yet to be able to book a flight the app has all my information but refuses to transfer my gender into the booking page to purchase a ticket. Having me to resort to going on a web browser to book my tickets. Every time there is an update I am like could this be the day this issue is resolved?
Terrible app and airline 1/5
By DJ Wheel Thrown
Can't check in. Tells me I need to accept terms and conditions yet does not prompt me with the option nor can I find it. The worst!
Will not do anything 1/5
Wont let me log in nor retreive my booking info. Useless
Terrible App. 1/5
The app does not allow you to input dates. I have no problem with the actual airline itself but I'm rating the actual Frontier App and it's horrible. Deleting it now.
Bug report 4/5
Bug alert: In my profile in the app it has my gender, but when trying to book a flight it won't fill my gender in, the field is just grayed out, and I can't enter it. It won't let me continue with clicking: Next. It just says: Error, please enter gender or something similar. I had to book on my laptop. Please fix bug.
App says: Passbook. Should be updated to say: Wallet.
Great performance, look and feel, and convenience! 5/5
I have previously used the Android app to check in and retrieve boarding pass for multiple flights. The app was very convenient and intuitive to use. Now using the iOS version I am glad that the experience is similar, while incorporating typical iPhone material design. Next time I will try the booking feature to quickly search available flights. Thank you Frontier for making this very responsive and reliable app!
Tried checking in online but after filling out all required info I kept getting error "Please agree to our terms and conditions". However there was no way to check a box to agree. Just a blank white screen
App doesn't work 1/5
Can't select dates for flight
Great App (& Airline) for Frugal Travel 5/5
App works fine for me. I regularly fly the legacy carriers for work, but when traveling for leisure Frontier is my airline of choice. Frontier has amazing fares...sometimes as little as $20 one way. In return, they offer nothing for free onboard (no free drinks, carry-on baggage, or seat assignments). As long as you know this upfront you'll have a good experience, as their employees are friendly and their flights are usually on time. Frontier is a much better alternative to Spirit, with low fares + hospitality.
Frontier is terrible 1/5
App is useless. Took 20 minute for app to get boarding pass. It works as well as airlines convenience. Absolutely terrible
Not so hot! 1/5
By The HVAC Guy
This app appears to be directed at selling me more flights and not helping me to resolve issues with or to be better informed about the one I am trying to get on.
Worked Just Fine for me. 5/5
Let's take a second and realize that we're rating the Frontier app, and not the service of the flights itself.
This trip I'm finishing up is the first time I've used the this app, and subsequently flown with Frontier.
I'm currently sitting on the plane for the last leg of my trip (DEN-SFO) and all uses for the app, such as checking in, and use as a boarding pass have been flawless.
Your boarding pass on the provides all of the pertinent information for time, and gates of your flight.
Albeit I did not book my flight on the app I did, however, assign my seat for two legs of my flight because they had not previously been assigned. The function to choose and pay for a seat was rather quite easy.
I would definitely use this app again.
Perfect app 5/5
Download app. Find flight. Buy bag. Check into flight. Save boarding pass to IPhone wallet. Scan qr when boarding. Easy. Don't know what the fuss is about. It's not meant for entertainment.
Vindictive? Crashes when I'm about to board. 2/5
The last few time I've flown, the app crashes when I'm in line to board. In these moments, I'm unable to retrieve my boarding pass no matter how I plead. I then have to restart my phone. It feels unreasonable. It feels unfair. It takes so long and attracts a fair amount of curious looks and staring. Why would this happen. What have I done.
Indianapolis to Orlando flight March 30 2017 1/5
By Forever delayed
Flight was 2 hours delayed due to plane maintenance. Arrived to Orlando at 11:15 pm. It is now 12:15 am and we still do not have our luggage. There have been no announcements as to when we should suspect our bags and there is no service agent at the Frontier baggage claim. I'm afraid to say I will be booking on Southwest or Delta going forward. This is just crazy delays with no communications. There are still 3 flights that have not been able to retrieve bags. People have been here over an hour waiting for delays. This appears very poorly on OIA as well.
🚨🚔Dishonest bait & switch🚔🚨 1/5
First things first:
•If you are accessing Frontier through your phone app and they tell you to go to the website it's super-loops you back to your app. 👎🏽You cannot reach the website once you have downloaded the application.
• I tried to do all my reservations on the phone app, because I could not, I had to talk to a representative so my price suddenly went up almost $300 since it was not through the app or the website.
•That's where the problems begin.
Prices are different on the website than they are on the phone application & through phone reservations.
• The fares are super-cheap because FRONTIER charges you for each person's carry-on and each person's checked suitcase.
• While you are on hold, on the telephone, the message says that you will be charged $25 to cancel a flight. Once you talk to the representative, he/she gives you a song and dance and charges you $99...THEN gives you a flight voucher number that you cannot apply on the Phone app and only have 90 days to use.
👎🏽IF YOU FLY AT ALL, AVOID THIS AIRLINE. My husband and I travel all the time. I spent three hours on the phone and talked to 7 people.
💳I finally called my American Express, disputed all of the transaction, stopped payment, and canceled my flights & baggage fees.
•"DEN DEALS" is worthless. The reason? "PERKS" comes up as soon as you were checking out to cost you more money. "PERKS" is offered per person round-trip-->it cost $65 per person EACH way totaling $250 on top of the cost of "DEN DEALS" & Flights.
🚔🚨Very dishonest, truly a BAIT & SWITCH airline. $444 R/T tickets would suddenly become $883.99 with all of the add-ons that were not mentioned.
Useless app 1/5
If an app has no usable purpose it is quite honestly totally and utterly useless. This one appears to have been designed by someone with no experience. Try checking in and getting a boarding pass - gives you an error code saying you didn't answer the security questions - only they never ask the security question. Fix the app or remove it. And Apple, allow people to rate "zero" stars!
very easy to use 5/5
i like how it's setup
Can't select dates 1/5
App will not let me select dates. Please fix asap
How hard is it to make a working app 1/5
You get what you pay for in terms of airlines. I've flown frontier lots of times, since it's the cheapest for a flight I make often. Flights are very mediocre, no drinks, etc. The app is very convoluted. Doesn't work with frontier website login. Doesn't work well. Ultimately all I need from it is to be able to add my pass to Wallet. And it does that. So whatever. But if you're gonna make an app, make one that feels good, and makes users want to come back. I get that Frontier is cheap. But that's no excuse for their crappy experience online. And everywhere for that matter.
Boarding pass 1/5
Can't send boarding pass to Wallet (app still calls it Passbook)
DO NOT FLY FRONTIER 1/5
This app is just as useless as the incompetent airline. The services are poor, and despite my best efforts to remain positive and give Frontier a try, I cannot recommend the app nor the airline to anyone.
Cheap and awesome 5/5
By Jack Jeffery
If your expecting 2 free bags and free drinks on the plane than this isn't the airline for you.
I absolutely love this airline. I fly everywhere for super cheap. Once you know there system, it's super easy to use. If you plan ahead and need bags, it's only $25 online if you plan ahead. If you add that plus your ticket it's still way cheaper. They do serve drinks and snacks on the plane at cost. No biggie considering the price.
I would recommend this airline to everyone and even use there credit card for airline points.
Smooth, fast, everything I needed. 5/5
So far super easy and fast! Super functional and I love the animal pictures as it loads info.
IT IS NOT A GOOD DEAL!! 1/5
Customer service just ok. They did their job. They totally gouge you on the luggage. $40 for first bag. $45 for second bag. $45 for carry on. Flight didn't take off on time. Worst, most uncomfortable seats ever. Super hard. They don't recline. No free beverage, water only. Very few snacks for purchase ONLY. 6 1/2 hour flight and you can't even buy a sandwich or any kind of meal. No charging station. No movies of any kind. No tv screen.
The App Works! 3/5
I was able to easily check in and send my ticket to my passbook.
A shame actually traveling on frontier isn't as smooth an experience.
This is thee worst airline ever! They have absolutely no customer service and no employees Ar all I am now missing my flight because there is no one absolutely no one at their service desk. Totally spend more and govern someone who actually cares about their customers
Zero Stars! 1/5
By Maui Kid
This Airlines still exists?
Frontier.... How about fixing your Airlines rather than your app! Doesn't do anyone any good to book flights on your app when you cancel flights because of poor management of your crews. Your app is just as poor as your Airlines!
From checking in to landing it's a terrible airline not recommended at all they made me pay double for their fault if you want to have a decent flight this is not the airline
If would be great, if it worked 1/5
I have to delete and re-install the app several times for the boarding passes to work. Please fix this as this isn't a reliable app.
Still terrible. No Passbook 2/5
Even though they finally added Apple Wallet Passbook support it doesn't work. It crashes with an "unexpected error".
However, this is Frontier, so like their air service, I did not expect much from this app. In that sense - it delivered.
Boarding Pass cannot be added to Wallet. Tried several times and even rebooted the phone. Otherwise, it does what it needs to do.
Worst airline, worst airline app 1/5
Typically, I don't take the time to write reviews. However, both this airline and their app are sooooo bad that I want to warm travelers to NEVER fly with Frontier. Let's start with the app.
Since I've had this app, there's been a bug that doesn't allow the user to save the boarding pass to the Apple Wallet, this is a basic function for any business traveler. I'm the words of our illustrious President, SAD!
Further, the app doesn't allow the user to update their Known Traveler Number...instead, users have to call a helpdesk that doesn't answer for >15 mins- full disclosure, I hung up and didn't get an accurate time.
The trays on the airline are a joke... No way to place a laptop on them with any chance of being able to type. For that matter, there's no Wi-Fi either.
I HATE this app and airline.
Won't add boarding pass to Wallet 1/5
By Ed Brey
Has an antiquated "Add to Passbook" command, but it always fails.
Worst airline app 2/5
This app is horrible. Very difficult navigation, slow to access anything, and just painful to use. It's an appropriate app for this airline, to be honest. I only downloaded it because I couldn't print my boarding pass. As soon as my flight is over, I'll be deleting this terrible app.
Add to Wallet 2/5
Does not work when adding to Wallet. Error messages!
Works great! 5/5
By Trimmy trayho
Boarding passes, flight purchasing, and check in all worked smoothly for me. Budget air travel at its best.
Not the worst; good for my needs 3/5
This app is clunky and buggy, but I've never had any trouble getting my boarding pass on my phone. My printer is WAY more ornery than my Frontier app. This is the primary function of the app, in my opinion; I'd rather book and check statuses online. Even so, these utilities have proved functional enough for me, so I'll take the clunks and bugs that pop up.
The app gets three stars because it did not exceed my expectations or fall short of my needs. It's perfectly average! And I'll take that. It was worth the download. Worst comes to worst, you have to print out your boarding pass and book flights online. You were going to do that anyway, so you might as well TRY on the app. What have you got to lose?
I'm not going to review Frontier as a company because that's not the point of this review section.
Trash = Frontier! 1/5
Trash app and trash airline! They nickel and dime you. First and last. Frontier is by far the worst ever airline I've taken. Lost luggage, terrible services, and crappy online website which hard to check in. Just trash, honestly.