Horrible app and website, If I was a senior I could not fly your airline if I had to use your app!
My opinion 5/5
By Justin Eubanks ✈️
I love the cheap flights etc. I think what would make the experience better is allowing carry-on bags to be free, or at least make it apparent they are free because I've never paid for it and never have been charged. Seems ambiguous. Also, I think customers who purchase tickets way in advance should be able to choose seats without paying extra, especially if you're traveling with another people. Hope you'll take my advice and make changes. Would mean the world to me as a customer!
Very happy 5/5
By The Glove Wash LLC
It was very fast and easy and happy with my price I found.
Infrequent flyer 5/5
Easy to use system, two thumbs up.
No long searching, quick and simple booking.
Thanks for flying into Knoxville, TN.
Checked Bags 4/5
By April Lynn Sunshine
45 mins before flight seems a bit too early. 30 Minutes twice now even though checked in couldn’t check bags
Love flying Frontier 5/5
If they had flights to every city I fly to... I would never use another airline! Their staff is amazing and the planes are always perfect!!!
Luv Frontier! 5/5
My 3rd time flying Frontier in the last year. I've never had any issues from booking to boarding thru flying. It's all been Easy-peasy. I recommend it to everyone I know. The prices are unbeatable and the staff is always friendly & courteous!!
Flyin Fronteir to Pop Warner Nationals 5/5
6 am flight outta Trenton to Orlando. I could not believe how efficient this airline is. They got the entire plane checkin in, bags checked, thru TSA, seated and in the air with 20 minutes to spare. We got to Orlando 20 minutes early. My profession is in Quality assurance. So I can see that somebody behind the scenes has tuned this outfit to perfection. Love love love Fronteir.
Tip top service but with one glitch 4/5
By music by katieJ
It was truly a delightful experience to book my flight with Frontier Airlines app for iPhone. There was one small thing though; when I selected a checked bag and a carry-on and then selected the works it went from $96 to $286. I recommend just choosing, “the works” right off the bat when given the option - saved me about $112.
Thanks for your ear and happy travels!
Rating poor 1/5
By judy sanclaria
Why not just text me my boarding pass???
Worst airline bad app crashes 1/5
This airline is the absolute worst and the app crashes just like the airline should.
Misleading sales 1/5
Great price on the airfare but they fail to tell u that ur going to spend another $350 for luggage and a seat!!!! Will never fly these guys again
1star rating 1/5
What happened to Frontier? It USED to be easy to book a reservation. Now it’s all “smoke and mirrors”. Looks good initially but getting nickel and dimes for everything is BUNK.
$38.00 for a checked bag?!?
I talked to 4 representatives regarding a booked flight. 3 gave me the wrong information. Perhaps it got “lost in translation”. Your customer representatives are very hard to understand. FINALLY I got through to Roxy (agent number SI10410421) to get it straightened out. It took over 75minutes and 4 calls to get it right. I am very disappointed in your company and look forward to using your competition in the future. Happy holidays.
By Adam the Coupon
I am very happily surprised how well this app runs!!
Pete C 1/5
On our departing flight, We were bumped from AA Airlines to Frontier. What a difference....amazing fees for everything. No matter if you are a frequent flyer with AA they charge for everything. Very petty - would NOT recommend flying this airline at All!!!!
The worst 1/5
The most awkward online check in process I've ever seen. Plan on driving to the airport to check in - it is faster
Poor ui ux 1/5
This site is cumbersome and annoying because it requires you to input your confirmation number in in order to check in. Why this is so annoying is because when I am signed in under my log on I am still required to tell it my confirmation number and Last Name to check in. It Should know that!!! I'd like to be able to see my reservations in a list, pick it, and check in! I shouldn't have to input a confirmation number when I'm logged in under my own profile.
Third Trip 5/5
Enjoying my time being able to travel my experience on Frontier has been great. I call customer care because I read the information didn't quiet understand personal was great walkme through. Way to go Families reunion coming this is us.
Checking in 3/5
I was checking in successfully. The next day I was told to check in again. It's stressful. I already did this once and if ppl need to check bags they certainly will.
No need to trick ppl.
Buggy website AND app! Returned errors on almost every request! Finally had to call in order to add my baggage! Screen clips of charges made NO difference! This needs SO much work it’s not worth using!
One of the Best Low Cost Airlines 5/5
By Blaskos phone
Frontier Airlines is our new favorite for flying from Fort Myers, Florida to Cleveland, Ohio! It's not only the low price air fare, it's the reliability and availability of daily flights to and from Florida. Try it! You're going to like it, too!
Love the Frontier App! 5/5
Everything is nice and easy.....from booking the flight, to checking in, to boarding passes!
I just love to go paperless and help save a tree! Thanks!!
WORST Booking Experience Everrr 1/5
For some reason only charged me for part of my reservation, wouldn’t let me check in until I paid the rest, kept clicking to make payment and it kept bringing me in circles. Called the customer service number and it never lets you speak to someone personally and keeps directing you to their AWFUL website. I had to google how to speak to some one directly and you have to SAY “feedback and concerns” and that was the only option that allowed me to speak to someone directly. Don’t select a seat because you have one reserved already for you and the pricing is extra (once again more fees). The guy in the phone Jason had the patience of a Saint because he had to wait with me as the website kept taking us in circles. I will gladly pay extra to never fly this airline again, not worth the hassle and stress to save a few dollars after all the fees.
Fun is back 5/5
Flying was once exciting and something to look forward to almost as much as your destination, well it’s fun again with Frontier. Making it fun and enjoyable once again....thanks Frontier! You will be seeing me around many times !
Easy and simple! 5/5
Title says it all!
Cryptic error messages 1/5
Won't let me pay to check a bag, won't tell me why
Gréât working app!!!
This app 5/5
I think they need to update the app I'm tiered of not getting my savings an I travel all the time 👎🏽👎🏽👎🏽for me
Worse airline 1/5
This is the worse company I ever deal with , we been in Los angels for 12 hours waiting to go to Orlando , is really unbelievable that this airline has no planes to cover all the defective ones and people have to wait here with the kids sleeping at the floor in chairs and all day . If I knew this airline was so irresponsible I would never buy tickets here . Really disappointed , delay and delay already 12 hours ... this is a nightmare
Horrible App. No Idea How Anyone Likes It 1/5
We booked a flight on Frontier that got delayed more than four hours, but that’s not the app’s fault. However, checking on the flight status on this app was terrible. We were flying out of San Francisco but each time we checked our flight status, even though we were booked, it would default that departure airport to Albuquerque so we had to re-search each time even though we had checked-in. And on top of that under “My Flights”, the information doesn’t update so you have to search under Flight Status. Then, our flight disappeared as the default was set to a different date for some reason. Terrible app.
All these add on fees are really highway robbery.
Terrible Experience 1/5
By Consta Fosta
Bought tickets a couple months ago and find today that I need to pay another $125 to get on plane with luggage, more if i have a carry on. Spent 30 minutes on phone with representative who said bags were $38, not $40 the App was showing. She sent me to site to pay for checked bags but site wouldn’t work so after 30 minutes I ended the call and went back to App, paid another $125 just to get on the same plane I thought I’d already paid for. I’m a Platinum flyer at Delta but I have always enjoyed Frontier and Alaskan but i have never been treated like this, charged like this, given the runaround like this and i am very unlikely to ever fly Frontier again. It has been a horrible experience and we aren’t even to the airport yet.
Customer service 1/5
Falling bridges 4/5
By Di swobo
Coming to stl from orlando was great until 30 of us were stuck on the plane way to long after 200 already left. Sky bridge fell but we were left behind. No ladder, no captain just a maintenance man. Almost 2 hours seemed like a little much actually other than that it was fine
Thanksgiving Travels 5/5
First time flying Frontier, Timely flight, friendly staff, definitely fly this airline again
My experience 3/5
By Minecraft Player483
Cheap flights but uncomfortable seats and chaos at airport due to construction.
User friendly 5/5
The app is a convenient way to fly.
Me. Tim Lynch 5/5
By Mr. Brickell
You guys are the best- great rates, planes and flying get crews!👍
Missing key feature 4/5
Apple Pay or Visa pay, or Bitcoin options would are key in today’s online market space. Frontier needs to add a easier payment option than just ‘auto fill’.
Jannell Kelly 5/5
By jannell k.
Best airline hands down!!!!!!
Easy to use as always
Lots of direct flights 5/5
By Park fan 1
Good price. Friendly staff. Safe flight.
The best 5/5
The best airline!!!!
Traveling with Frontier Airlines has always been a great experience, and the deals they offer is a no brainer.
Can’t select return flight seats 3/5
App is great up until that point. Now I have to “worry” about remembering to select and pay for my return. I want to just do it and pay all up front!
Love this app! 5/5
Super easy to use. Highly recommend
Decent App 1/5
The app, in and of itself is actually nice and they’ve made a few product improvements which helps overall UI and functionality. Unfortunately, the airline is still absolute crap, so 1-Star.
Easy and user friendly 5/5
Travel was economical, user friendly and on time.