Bug report 4/5
Bug alert: In my profile in the app it has my gender, but when trying to book a flight it won't fill my gender in, the field is just grayed out, and I can't enter it. It won't let me continue with clicking: Next. It just says: Error, please enter gender or something similar. I had to book on my laptop. Please fix bug.
App says: Passbook. Should be updated to say: Wallet.
Great performance, look and feel, and convenience! 5/5
I have previously used the Android app to check in and retrieve boarding pass for multiple flights. The app was very convenient and intuitive to use. Now using the iOS version I am glad that the experience is similar, while incorporating typical iPhone material design. Next time I will try the booking feature to quickly search available flights. Thank you Frontier for making this very responsive and reliable app!
Tried checking in online but after filling out all required info I kept getting error "Please agree to our terms and conditions". However there was no way to check a box to agree. Just a blank white screen
App doesn't work 1/5
Can't select dates for flight
Great App (& Airline) for Frugal Travel 5/5
App works fine for me. I regularly fly the legacy carriers for work, but when traveling for leisure Frontier is my airline of choice. Frontier has amazing fares...sometimes as little as $20 one way. In return, they offer nothing for free onboard (no free drinks, carry-on baggage, or seat assignments). As long as you know this upfront you'll have a good experience, as their employees are friendly and their flights are usually on time. Frontier is a much better alternative to Spirit, with low fares + hospitality.
Frontier is terrible 1/5
App is useless. Took 20 minute for app to get boarding pass. It works as well as airlines convenience. Absolutely terrible
Not so hot! 1/5
By The HVAC Guy
This app appears to be directed at selling me more flights and not helping me to resolve issues with or to be better informed about the one I am trying to get on.
Worked Just Fine for me. 5/5
Let's take a second and realize that we're rating the Frontier app, and not the service of the flights itself.
This trip I'm finishing up is the first time I've used the this app, and subsequently flown with Frontier.
I'm currently sitting on the plane for the last leg of my trip (DEN-SFO) and all uses for the app, such as checking in, and use as a boarding pass have been flawless.
Your boarding pass on the provides all of the pertinent information for time, and gates of your flight.
Albeit I did not book my flight on the app I did, however, assign my seat for two legs of my flight because they had not previously been assigned. The function to choose and pay for a seat was rather quite easy.
I would definitely use this app again.
Perfect app 5/5
Download app. Find flight. Buy bag. Check into flight. Save boarding pass to IPhone wallet. Scan qr when boarding. Easy. Don't know what the fuss is about. It's not meant for entertainment.
POOR CUSTOMER SERVICE/ NOT MILITARY FRIENDLY 1/5
By HAD TO ATTEMPT THIS FOUR TIMES
Not military friendly and their TSA precheck is not issued like it supposed to. Last two flights I was told they didn't know why I wasn't getting TSA pre when I have no issues with any other airline. I entered my known traveler ID number and no one cared to assist me to fix his issue. The reps has no access to make any edits to or even figure out what was going on. What kind of airline does this??
Recently I arrived to the gate (running late because I was at the ticket counter trying to get my TSA issue resolved) 2 minutes before boarding was over I WASNT ABLE TO BOARD AND THEY DENIED ME... ON ACTIVE DUTY ORDERS. what a mess! I was technically ON TIME. I got an email for a $25 voucher as if this is supposed to fix my issues. The next available flight wasn't until 2 days later! I went with another airline to get home. And what do you know?... I had TSA pre with no issues. I will not be flying frontier again. EVER. Terrible customer service and not military friendly. Lastly, I opt'd out of choosing a seat prior to avoid the fee. When I got my boarding pass and my random seat assignment at not charge, I later checked my bank account to see my seat charged. I am overly frustrated with frontier. DO NOT FLY THIS AIRLINE.
**using the frontier app to write this and had to re-write it 4 times after a pop-up comes up saying username is already taken and then it erases my comments and forces me to re-write it. Wow..."select all, copy"
Vindictive? Crashes when I'm about to board. 2/5
The last few time I've flown, the app crashes when I'm in line to board. In these moments, I'm unable to retrieve my boarding pass no matter how I plead. I then have to restart my phone. It feels unreasonable. It feels unfair. It takes so long and attracts a fair amount of curious looks and staring. Why would this happen. What have I done.
Indianapolis to Orlando flight March 30 2017 1/5
By Forever delayed
Flight was 2 hours delayed due to plane maintenance. Arrived to Orlando at 11:15 pm. It is now 12:15 am and we still do not have our luggage. There have been no announcements as to when we should suspect our bags and there is no service agent at the Frontier baggage claim. I'm afraid to say I will be booking on Southwest or Delta going forward. This is just crazy delays with no communications. There are still 3 flights that have not been able to retrieve bags. People have been here over an hour waiting for delays. This appears very poorly on OIA as well.
🚨🚔Dishonest bait & switch🚔🚨 1/5
First things first:
•If you are accessing Frontier through your phone app and they tell you to go to the website it's super-loops you back to your app. 👎🏽You cannot reach the website once you have downloaded the application.
• I tried to do all my reservations on the phone app, because I could not, I had to talk to a representative so my price suddenly went up almost $300 since it was not through the app or the website.
•That's where the problems begin.
Prices are different on the website than they are on the phone application & through phone reservations.
• The fares are super-cheap because FRONTIER charges you for each person's carry-on and each person's checked suitcase.
• While you are on hold, on the telephone, the message says that you will be charged $25 to cancel a flight. Once you talk to the representative, he/she gives you a song and dance and charges you $99...THEN gives you a flight voucher number that you cannot apply on the Phone app and only have 90 days to use.
👎🏽IF YOU FLY AT ALL, AVOID THIS AIRLINE. My husband and I travel all the time. I spent three hours on the phone and talked to 7 people.
💳I finally called my American Express, disputed all of the transaction, stopped payment, and canceled my flights & baggage fees.
•"DEN DEALS" is worthless. The reason? "PERKS" comes up as soon as you were checking out to cost you more money. "PERKS" is offered per person round-trip-->it cost $65 per person EACH way totaling $250 on top of the cost of "DEN DEALS" & Flights.
🚔🚨Very dishonest, truly a BAIT & SWITCH airline. $444 R/T tickets would suddenly become $883.99 with all of the add-ons that were not mentioned.
Useless app 1/5
If an app has no usable purpose it is quite honestly totally and utterly useless. This one appears to have been designed by someone with no experience. Try checking in and getting a boarding pass - gives you an error code saying you didn't answer the security questions - only they never ask the security question. Fix the app or remove it. And Apple, allow people to rate "zero" stars!
very easy to use 5/5
i like how it's setup
Can't select dates 1/5
App will not let me select dates. Please fix asap
How hard is it to make a working app 1/5
You get what you pay for in terms of airlines. I've flown frontier lots of times, since it's the cheapest for a flight I make often. Flights are very mediocre, no drinks, etc. The app is very convoluted. Doesn't work with frontier website login. Doesn't work well. Ultimately all I need from it is to be able to add my pass to Wallet. And it does that. So whatever. But if you're gonna make an app, make one that feels good, and makes users want to come back. I get that Frontier is cheap. But that's no excuse for their crappy experience online. And everywhere for that matter.
Boarding pass 1/5
Can't send boarding pass to Wallet (app still calls it Passbook)
DO NOT FLY FRONTIER 1/5
This app is just as useless as the incompetent airline. The services are poor, and despite my best efforts to remain positive and give Frontier a try, I cannot recommend the app nor the airline to anyone.
Cheap and awesome 5/5
By Jack Jeffery
If your expecting 2 free bags and free drinks on the plane than this isn't the airline for you.
I absolutely love this airline. I fly everywhere for super cheap. Once you know there system, it's super easy to use. If you plan ahead and need bags, it's only $25 online if you plan ahead. If you add that plus your ticket it's still way cheaper. They do serve drinks and snacks on the plane at cost. No biggie considering the price.
I would recommend this airline to everyone and even use there credit card for airline points.
Smooth, fast, everything I needed. 5/5
So far super easy and fast! Super functional and I love the animal pictures as it loads info.
IT IS NOT A GOOD DEAL!! 1/5
Customer service just ok. They did their job. They totally gouge you on the luggage. $40 for first bag. $45 for second bag. $45 for carry on. Flight didn't take off on time. Worst, most uncomfortable seats ever. Super hard. They don't recline. No free beverage, water only. Very few snacks for purchase ONLY. 6 1/2 hour flight and you can't even buy a sandwich or any kind of meal. No charging station. No movies of any kind. No tv screen.
The App Works! 3/5
I was able to easily check in and send my ticket to my passbook.
A shame actually traveling on frontier isn't as smooth an experience.
This is thee worst airline ever! They have absolutely no customer service and no employees Ar all I am now missing my flight because there is no one absolutely no one at their service desk. Totally spend more and govern someone who actually cares about their customers
Zero Stars! 1/5
By Maui Kid
This Airlines still exists?
Frontier.... How about fixing your Airlines rather than your app! Doesn't do anyone any good to book flights on your app when you cancel flights because of poor management of your crews. Your app is just as poor as your Airlines!
From checking in to landing it's a terrible airline not recommended at all they made me pay double for their fault if you want to have a decent flight this is not the airline
If would be great, if it worked 1/5
I have to delete and re-install the app several times for the boarding passes to work. Please fix this as this isn't a reliable app.
Still terrible. No Passbook 2/5
Even though they finally added Apple Wallet Passbook support it doesn't work. It crashes with an "unexpected error".
However, this is Frontier, so like their air service, I did not expect much from this app. In that sense - it delivered.
Boarding Pass cannot be added to Wallet. Tried several times and even rebooted the phone. Otherwise, it does what it needs to do.
Worst airline, worst airline app 1/5
Typically, I don't take the time to write reviews. However, both this airline and their app are sooooo bad that I want to warm travelers to NEVER fly with Frontier. Let's start with the app.
Since I've had this app, there's been a bug that doesn't allow the user to save the boarding pass to the Apple Wallet, this is a basic function for any business traveler. I'm the words of our illustrious President, SAD!
Further, the app doesn't allow the user to update their Known Traveler Number...instead, users have to call a helpdesk that doesn't answer for >15 mins- full disclosure, I hung up and didn't get an accurate time.
The trays on the airline are a joke... No way to place a laptop on them with any chance of being able to type. For that matter, there's no Wi-Fi either.
I HATE this app and airline.
Won't add boarding pass to Wallet 1/5
By Ed Brey
Has an antiquated "Add to Passbook" command, but it always fails.
Worst airline app 2/5
This app is horrible. Very difficult navigation, slow to access anything, and just painful to use. It's an appropriate app for this airline, to be honest. I only downloaded it because I couldn't print my boarding pass. As soon as my flight is over, I'll be deleting this terrible app.
Add to Wallet 2/5
Does not work when adding to Wallet. Error messages!
Works great! 5/5
By Trimmy trayho
Boarding passes, flight purchasing, and check in all worked smoothly for me. Budget air travel at its best.
Not the worst; good for my needs 3/5
This app is clunky and buggy, but I've never had any trouble getting my boarding pass on my phone. My printer is WAY more ornery than my Frontier app. This is the primary function of the app, in my opinion; I'd rather book and check statuses online. Even so, these utilities have proved functional enough for me, so I'll take the clunks and bugs that pop up.
The app gets three stars because it did not exceed my expectations or fall short of my needs. It's perfectly average! And I'll take that. It was worth the download. Worst comes to worst, you have to print out your boarding pass and book flights online. You were going to do that anyway, so you might as well TRY on the app. What have you got to lose?
I'm not going to review Frontier as a company because that's not the point of this review section.
Trash = Frontier! 1/5
Trash app and trash airline! They nickel and dime you. First and last. Frontier is by far the worst ever airline I've taken. Lost luggage, terrible services, and crappy online website which hard to check in. Just trash, honestly.
Great service !!! 5/5
I have flown on frontier quite often theses last couple years. I have never encountered any rude employees or have had any trouble with ticketing. I will continue to fly frontier because I think they give great customer service and really care about their passengers.
App doesn't work, keeps asking to update to newer version. Please fix! 1/5
Awful Company 1/5
By Sam Fransco
STAY AWAY! Do not flight with Frontier unless you want to risk your entire trip! They cancel flights for no reason and will not compensate you!
Needs Work, like the airline 1/5
Slow app to update. App flight status doesn't match airport sign information.
No way to easily check flight status from reservation.
Location services, even if enabled, fail.
Missed my flight thanks to this app. 1/5
I checked in online and didn't receive a barcode to scan when at terminal. Then I downloaded this app as a suggestion. The app said I was not checked in. So I checked in and still received no barcode. I was advised to visit ticketing to claim my boarding pass. The lady at ticketing, rudely said I never was checked in nor was showing up in their system. Not sure what happened, but I have a confirmation email and receipt saying otherwise. Very frustrated that I missed my flight!
Worst Airlines 1/5
Ruined my December trip, suddenly cancelled flight without any valid reason, customer care is rude. I had to book another airlines at the very last moment, not recommended and won't fly again with frontier.
The absolute worst airline 1/5
I refuse to fly with them ever again. Delta isn't even this bad, and they are crap.
Won't even let me log on!
Crashes & Logs Out 2/5
This app has the potential to be a 5 star app. Unfortunately, the app crashes and logs out regularly.
Another corporate crap app 1/5
Lame app that was clearly written by people that didn't care. It serves the purpose in your basic "painful but I gotta use this" kinda way.
Except if you need to track a flight so you can pick somebody up. Then it's useless.
Apparently frontier doesn't believe in notifications about delayed flights despite having so many.
Can't use it as a boarding pass 1/5
By Left for another app
The only reason you download an airline app is to use it as an electronic boarding pass; well this app failed completely in that department I was not allowed to use it as an electronic boarding pass Atalanta's airport. Instead they insisted that I print a paper boarding pass from their kiosk. I don't know what else I expected from Frontier.
Useless app 1/5
Connot change flights. Flight status unreliable. Cheap is cheap.
WORST AIRLINE EVER 1/5
My flight got delayed, and the app didn't even show it
Don't waste your time with this app it is non-functioning. Similarly to frontier's sorry excuse of an airline industry constantly delaying flights.