Worst program ever... 1/5
The fuel rewards program is not always accepted at the pump even though the locations are listed in the app. Fuel rewards are offered though jewel but that reward program is a separate account. Jewel fuel rewards are incompatible with the original.
Support is not worth even trying. They only offer to refer you to the website.
Such a waste of time. I’ll be happy to pay more for gas to get less aggravation.
Please fix gas station addresses 4/5
By Speedy Pam
This app seems to work pretty good for the most part, and it is nice to get extra rewards for using my credit cards at select restaurants and stores. I have emailed and asked customer service to fix the gas station addresses in Recent Transactions on the mobile app because they are not correct (examples: it shows that I purchased gas in Dallas or New York when I know I was no where near those areas). Just got a generic response telling me to delete and reinstall the app., but this suggestion did not fix the problem. I emailed them back but have not received a response. Please fix this.
The app would be better if it could be added to my Apple Wallet for added convenience when purchasing in store.
Cash value from fuel rewards 3/5
By Shopper ten
The app is very useful for finding stations and lowest prices. Would have given 5 stars if rewards were earned with Visa in addition to MasterCard.
I mean, it’s fine. 2/5
How is it in 2018, a loyalty card app doesn’t allow me to put the card in my Apple Wallet? Lol. Basic stuff here, so I can see the applied savings I have before starting the pump up. The app also isn’t currently optimized for iPhone X. Feels like the devs had one really great design session (a lot of the user experience is actually nice, clean looking) and decided “That will be it, forever.”
By International Space Station
Why does this app not work in Europe?
Almost useless 1/5
Only able to use it about half the time at the “smart” pumps with big signs on them telling how you can save 5 cents per gallon. I signed up several months ago and have yet to receive a card to use at the pump. And when I try to bring up the app in my iPhone or tablet, it tells me to update. When you try to update it takes you back to the login and tells you to update...nice. Very frustrating.
NFC or Apple wallet would be nice 4/5
Instead of carrying a card it would be nice with nfc or scanning rewards card via barcode via Apple wallet
You can’t use your rewards 1/5
Every time I earn a reward with this app, I end up paying full price, but the receipt shows my reward being used.
It didn’t work in near by shell station..you need card to redeem.. 1/5
When I try to redeem the rewards, it didn’t work out in the near by shell gas station.. called customer service, they said you need to call Customer service is it’s not working so that they can investigate then and there( not sure how long you have to wait on the call).. I called customer service to complaint they said no one is able to use the fuel rewards on the pump using the app, so they asked use the physical card, if still no working you guys have to call customer service and they will open a case of you to investigate.. if you ready to speak couple of times with customer service download the app and try... app is not accurate.. so beware!!
Program does not work. Garbage 1/5
I have had to call every time I tried to use the card it doesn’t work. Customer service is terrible and don’t document when you have an issue then blame you for not cooperating. Been a Shell only customer for 10 years and will be cancelling all my accounts.
T mobile Tuesday 3/5
How do you know if you are getting discount with your card from T mobile try to open app and put code but doesn’t work
Cannot link my card 2/5
I have been trying to link my stop and shop card but I can’t.
Not very useful 1/5
This card is only helpful to me if I go inside the Shell gas station and pay. Totally useless at the pump. I can’t even add this card to the app where I keep getting an error message that it’s already added to my acct!! And when I go to what I believe is my transactions; why am I seeing transactions done by someone else in TEXAS!!!
Rewards Card 5/5
By Johnny/ Siri calls me Shorty
I, like a few others, have only used my Shell Card for fuel savings. I just included my MasterCard, So dining out and shopping will save me $$ also. I look forward to seeing how much I save. Will let you know.
Still waiting 1/5
I ordered my free physical rewards card from the app months and never got it
Not so good anymore 1/5
The newest version of the app took a step backwards. I do not want to see a green check mark next to which transactions earned me a reward. I want to know how much of a reward I earned from the transaction.
Forces to update 1/5
When the app has an update give us time to update, do not force the update. Instead of paying for the fuel I am sitting at the gas station waiting for the app to update. If it wasn't for the T-Mobile Tuesdays I would not have installed the app
Not easy to use discount card 2/5
There’s 2-3 steps for you to take before you can get your discount if you press the right selection at the pump. If you get it right, it doesn’t change the pump prices until you make your payment. Hence, there’s a possibility you will not get your discount. Twice it happened to me and loosing my introductory of 10 cents per gallon. The FR instructions seem easy but not when you’re at the pump. Very poorly initiated and programmed. Better off getting my gas at the grocery pump. It straight forward...scan...price drop...then pay.
Total Bulls*** 1/5
I signed up for this program through the app. I wondered why none of my rewards have been posting only to find out that apparently only transactions made selecting credit and not debit receive rewards with my linked MasterCard. Only problem is that the app doesn’t say such a thing on any of the rewards. So I have over $200 in purchases that are supposed to earn rewards that just won’t. Thanks Shell for sucking.
Don’t waste your time 1/5
I downloaded the app and made a purchase from Jet.com which should have qualified me for a reward. The reward never showed up in my acct. I also redeemed a reward code from T-mobile Tuesdays, and it never showed up. I sent a message to Fuel Rewards through the app concerning the missing rewards. The message disappeared with no response.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ quality gas!
App is broken 1/5
Can't register using app and can't log in even after registering online. iOS 11.1. Use your card instead.
Where’s the gas prices? 1/5
Used to be a great app. But 3 days ago (I had updated about to newer version about 2 weeks ago), gas prices at the surrounds Shell stations, and anywhere for that matter, won’t show to anymore. All I get is a message for EVERY gas station saying “prices not currently available”??? What’s up with that? That’s honestly the only reason I have this app and now that’s gone. Terrible. Fix this
Receipt scanner? 4/5
One feature we need with this app is the ability to scan receipts for fuel rewards. Swiping a FR card or typing in an alt ID can be too time consuming for fast transactions.
One of the best app and reward program. 5/5
The customer service is fantastic, which to me is very important. The app is easy to use and the rewards you get helps extremely! I love this app!!
Great but.... 4/5
I wish there were more offers to gain cents off.
Play Button 2/5
There is no "play" button on the recent update. Some screens keep reloading repetitively. The new version is glitchy. Not liking the new UI.
Bad program do not use 1/5
The Shell rewards program is terrible. They will cheat you out of rewards and then ask for a receipt when you call. How can I give you a receipt when I was not given one or emailed an e-receipt? Also I have used my linked master card many times at retailers where I was supposed to get a reward and never got the rewards. I no longer use shell for gas or anything else. This is a sham program avoid at all costs!
Piece of junk app 1/5
Says there’s a new version available, go and download it, and it still pops up with the same ridiculous message
Love the app. Been using it for a while. Recommended to my friends.
By ВэauтifuL иigнTмдяэ
I don’t like how the amount of savings resets every time you fill up. You should be able to take advantage of savings amount for at least the month. Especially considering that fuel doesn’t count towards it.
Mary Stevenson 5/5
Luv my 5 cent off a gallon I use plus so it helps a lot thanks fuel rewards!!
Good app very good program 4/5
By Eric Tarbox
Okay,the program is very good if you want to save money, but, the app could use some work. How about NFC to the pumps instead of another card in my wallet, how about linking a payment method to the program? Okay none of this is easy, but, this is doable. I do miss having the perk of purchasing the premium fuel and getting a better discount for the purchase price.
LOVE IT👍🏻 5/5
Awesome app! User friendly, easy to understand, and a quick way to save a little extra! Love it so much I have my fiancé, parents, and family all using it too!
Open the app to a new update available notification that sends me to the app page, but there’s no update. Can’t even use the app.
Update, but no update?! 1/5
If your going to put a popup, that you can’t avoid, saying there is an update and forcing you to the app store, YOU SHOULD ACTUALLY HAVE AN UPDATE THERE!
You’ve affectively blocked the app completely until you ACTUALLY update in app store... congrats...
5 stars! Great app but update malfunction 5/5
I love this app, I love the rewards & the gas savings but recently every time I open the app a pop up comes up stating theirs a "update! Download the newer version" and we can't do anything on the app.. there is no new update available in the App Store. Please advise
Keeps telling me app needs updating 1/5
Definitely an issue with the app constantly notifying an update available when it’s fully updated. Unable to even use app because it just promise me to upgrade and won’t take the notification off the screen.
Stuck in a loop 1/5
Open the app, get greeted with there’s an update. Go to the AppStore, no update. Rinse and repeat. App is totally broken.
App not working 5/5
For the last 2-3 days the app itself is asking for an “new version update” and doesn't open completely. Instead it drives me to the app store to update it, which shows the update was already made, and the app never finish opening. Just for an update I already made a days before. ?? Can you help me please
Open the app and has a pop up to update takes me to the App Store only shows to open try to open it and you repeat the loop
When open app it says Update available and it takes me to the updates but there isn't any updates available. Won't let me use app at all cause of the "Update"
Frustrating - Useless! 1/5
When I open app, it says a new version is available and has an update pop-up. When I click the update it takes back to the same screen, doesn’t download any update and will not let me access the app or see my account balances. Useless!
It use to work 2/5
I recently tried downloading the Fuel Rewards app and it keeps saying there’s a new update but when I open the App Store for Apple it just says Open. If this was fixed it would work fine.
Please fix update bug 3/5
Every time I open the app I am told "an update is available for this app" but as soon as I get redirected to the App Store, no updates for FR are listed. Can you fix it? Thanks you guys.
They gave me 10 cents off instead of 5 so really awesome!
Not a well thought out app 1/5
The app linked to both my Lyft Fuel Rewards as well as my Shell employee training rewards bonus. Once upon using both these rewards systems I encountered errors where the full rewards I had earned were not being received at the pump. Bad customer service; many emails later, and all they can do either time is tell me to fill up AGAIN at Shell to receive the rest of my points. So essentially 2 fill ups are require to receive any discounts from alternative fuel rewards programs? When these are all linked together through the app? Not thought out, careless even. Wastes people time and money.
Beats the rest hands down 5/5
Best fuel rewards by far
Great app 5/5
Recently received a shell credit card and found the Fuel Rewards program app and absolutely love it.